Michela

6/10

Pleasant

10 Mar 2026

Susan

The location of The Michelangelo is perfect for theatre goers, dining, & Central Park. No doubt about it. The staff was very pleasant, especially the doormen.
The property itself has seen better days. Our room was a bit shabby. The carpet was old with visible stains, the bathroom sink had a large crack, and the painted surfaces were chipped with poor repairs. Just too dated & worn for the price.

Friends

2/10

Poor

09 Mar 2026

Hugh

Been said already.

2/10

Poor

09 Mar 2026

Hugh

6 months ago my review of The Michelangelo hotel concluded it “A Precious Gem.” I added “my deep and longstanding hope is the owners realize the Michelangelo's significance and polish her back to her full glory.” Unfortunately time has made apparent its ugly occlusions, revealed fatal flaws, and, indeed, its close proximity to hull crush depth. Less flowery: It is sinking.

I must be abundantly clear at the outset: I continue to have the highest esteem for the hard-charging service staff. Their fine work - as I witnessed first hand - literally comes at the expense of breaking their bodies to make up for the lack of staff, poor communication by administration, and the absence of vision of the owners.

I joyfully reaffirm the fabulous I Lounge breakfast crew crew: Jimmi, J.C., Juan, Sian (Srry sp).

The bartenders of lunch and dinner: Shawn and Luna.

My dear comrades at the door: Cesar, Teddy, Nick, & the venerable Gene.

At front desk, Valther (Srry! sp) has proved to be the most honest and has been of significant assistance to me, above and beyond. The porters: Edwin, Rajeev, and Henry.

Security: Smiley and Shepherd.

Here is where things get dreadful, however; namely, the incompetence, negligence, and flim-flamming of the mid-level administrative class.

First in line is Hamadi the Front Desk Mgr. Hamadi is the epitome of “three monkeys management” – I see no misdoing by the staff. I hear only complaints about the guests. And I only speak in ways that place the bla

Self

10/10

Exceptional

28 Feb 2026

Merryl

You couldn’t find a better place to stay in mid-town. Close to everything and a lovely hotel. Quiet, elegant, great service. We have stayed here several times and it never disappoints. Great restaurants and sites in walking distance too.

10/10

Exceptional

27 Feb 2026

Lois

Great staff

Partner

10/10

Exceptional

27 Feb 2026

paul

Everything was great

Partner

10/10

Exceptional

22 Feb 2026

Alan

Big room, clean, comfortable, elegant! Friendly staff, nice little lounge/breakfast restaurant. Excellent location!

Partner

10/10

Exceptional

19 Feb 2026

william

Always a wonderful experience staying at the Michelangelo!

10/10

Exceptional

19 Feb 2026

Shayna

Fantastic location and people.

Partner

10/10

Exceptional

19 Feb 2026

Michele

Would absolutely Stay again

Partner

10/10

Exceptional

17 Feb 2026

Derrick

Great staff - always go out of the way to help out ! Amazing location for Broadway Shows .

10/10

Exceptional

17 Feb 2026

Rezwan Hasan

Friendly staff. Well maintained facility. Conveniently located

Business

10/10

Exceptional

16 Feb 2026

Susan

The room was clean and spacious. The staff very pleasant and helpful. Look forward to visiting again.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

William

Our stay at the Michelangelo was outstanding. The staff couldn't have been nicer or more accommodating. Just walking into the lobby lets you know that you are in a quality place. We never did not feel special. The room was very clean. There were some cosmetic issues in the room (loose shower plate, broken desk drawer, etc.), but nothing that impacted our stay. If you are going to NYC to see a Broadway show I 100% recommend the Michelangelo, it's location and quality is excellent.

Leisure Partner

2/10

Poor

16 Feb 2026

Khalid

My recent stay at this hotel was highly disappointing and fell far short of even basic expectations for cleanliness, maintenance, and service.
Upon check-in, the front desk staff member was noticeably rude and dismissive, offering no assistance or warmth despite my simple requests. This set a negative tone from the start. (The manager I spoke to later was kind and apologetic, which was the only bright spot in an otherwise poor experience.)
The entire property feels extremely outdated – both the common areas and the guest rooms. The decor, furnishings, and overall infrastructure appear to have received no updates in decades, giving the hotel a tired and neglected atmosphere.
Several practical issues made the stay uncomfortable:
• The in-room telephone was completely non-functional, so I could not reach the front desk for any assistance.
• Housekeeping standards were unacceptable. I found two old, dirty socks left behind the bed, which suggests the room was not thoroughly cleaned (or even properly inspected) before my arrival.
• Hot water was barely functional – it was lukewarm at best and inconsistent, making showers unpleasant.

10/10

Exceptional

15 Feb 2026

Tyler

Amazing staff and experience!

10/10

Exceptional

14 Feb 2026

Holly Jean

All of the above

6/10

Pleasant

12 Feb 2026

Anthony

Staff was great but the place needs a major freshen up

10/10

Exceptional

11 Feb 2026

susan

Generously proportioned and clean room, lovely staff. Great location

Business_and_leisure

6/10

Pleasant

10 Feb 2026

Catriona

The room was clean, but extremely shabby. Peeling paint around the doorways, peeling caulk around the tub, cracked tiles in the bathroom, very, very old carpet in the bedroom and hallways. No tea/coffee maker in the room. My view was of the office building directly next door, so no natural light in the room. The staff were very nice. The location is good if you're seeing a show on Broadway. This is not a luxury 4 star hotel as advertised.

Business Self

10/10

Exceptional

06 Feb 2026

Harriet

Fabulous hotel, great location and very helpful staff.

10/10

Exceptional

05 Feb 2026

Ralph

Convenient to Times Square. Breakfast staff wonderful.

Partner

10/10

Exceptional

04 Feb 2026

Danette

The room was spacious. The staff was very courteous and helpful. It was a wonderful experience.

Leisure Family

10/10

Exceptional

03 Feb 2026

Kyle

This was by far the best hotel experience I've ever had.

The room was absolutely amazing; spacious, beautifully designed, spotlessly clean, and incredibly comfortable. The staff went above and beyond; they were genuinely friendly, attentive, and super helpful with every request, making the whole stay feel welcoming and personalized. Room service was excellent too.

The only drawback was the inconsistent bar hours. It seemed the bar didn't typically open until the evening, which unfortunately coincided with when most of my events and plans were scheduled, so we weren't able to take full advantage of it or use our included credits. A bit more daytime or flexible access would have made it perfect.

Overall, though, the positives far outweighed that one issue. Highly recommend this place and can't wait to return!

Leisure Partner

10/10

Exceptional

01 Feb 2026

Grace

What a great place to stay for our weekend adventure in the city! Starting with the helpful, friendly staff, the comfy, well-appointed rooms, the central location to everything, we will definitely come back to the Michaelangelo!

10/10

Exceptional

30 Jan 2026

Defeng

really good

Business_and_leisure Family

8/10

Excellent

29 Jan 2026

Timothy

Old hotel but clean.

Leisure Partner

10/10

Exceptional

29 Jan 2026

RICHARD

Room was super clean. Staff were very helpful

10/10

Exceptional

29 Jan 2026

Mark

Staff were friendly and helpful

Leisure Partner

10/10

Exceptional

29 Jan 2026

Richard

awesomeness

Self

10/10

Exceptional

28 Jan 2026

Archibald

Spacious well furnished room

Leisure Self

10/10

Exceptional

27 Jan 2026

Yosbel

Everything was good

10/10

Exceptional

27 Jan 2026

Mary Lou

Staff were attentive and very polite and always available! Room very comfortable with plenty of space. Great location.

10/10

Exceptional

27 Jan 2026

Jamie D

Second visit to this well-located, graciously appointed hotel. Right off of 7th Avenue, theatres, great restaurants, subway stations and more are steps away.
The rooms are quite large, the staff are committed, and we were treated like we mattered from the moment we checked in.
Kendrick, Teodoro and Mercad went out of their way to assist us at all times and made us feel like cherished family. We miss them already, and can’t wait to visit again.
Thank you for another wonderful winter stay.

Leisure Friends

8/10

Excellent

25 Jan 2026

Judith

I really like the hotel in many ways. It is old fashioned with decor that looks like it came from the 1940s but has been kept up. Big room with a great tub and good bed. It is a bit dark as the window in my room looked out on a brick wall that was probably 6 feet away. Ask for a room with an outside window. Food service is nothing special, but at least they have it when it seems like some of the NYC hotels no longer serve. I actually will go back. It was a comfortable place to stay

Leisure Family

10/10

Exceptional

21 Jan 2026

Joseph

Everything was great. Staff was courteous room was very clean.

Partner

10/10

Exceptional

20 Jan 2026

Thomas

Wonderful staff, nice rooms.

10/10

Exceptional

19 Jan 2026

Douglas

Beautiful spacious rooms, friendly helpful staff, great location. I stay here every time I visit New York and I’m never disappointed. It’s a wonderful hotel.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Lisa Collins

The room was very large, and the staff extremely friendly. The margarita pizza at the restaurant was phenomenal.

Leisure

10/10

Exceptional

18 Jan 2026

Danielle

Kind, attentive, helpful

10/10

Exceptional

17 Jan 2026

Susannah

The room is spotless and beautiful and very spacious. I have state at this hotel quite a few times and all the rooms are lovely and absolutely quiet. The staff is wonderful and the location couldn’t be better! I can walk to the theater and to Lincoln Center and to great shopping and to fabulous restaurants

Business_and_leisure Self

10/10

Exceptional

16 Jan 2026

Laurie

Big, comfortable room. Excellent cleaning service and valet/front desk staff were friendly and helpful.

Partner

10/10

Exceptional

14 Jan 2026

John

Everything was great.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Seth

Incredible staff; this place really takes care of clientele

Partner

10/10

Exceptional

12 Jan 2026

Hugh

Eggs Benedict, Great People, Love the bar, but for one ...

Self

10/10

Exceptional

11 Jan 2026

Vivian

We love this hotel which has been around for many years. The quality of the staff is always excellent and the hotel is an old world style hotel, which we love. Very comfortable and quiet and right in the theater district.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Lisa

Fantastic!

Leisure Family

10/10

Exceptional

08 Jan 2026

Gary

Great staff. Very accommodating. Great location theater district.

Leisure Partner

8/10

Excellent

05 Jan 2026

jennifer

Location and amenities are Dated - although customer service was outstanding - great location

Leisure Partner

8/10

Excellent

05 Jan 2026

Craig M

Well located. Staff welcoming. Rooms spacious.

Partner

10/10

Exceptional

05 Jan 2026

Susan

Rooms are clean and spacious. Staff is very accommodating and courteous. We love The Michelangelo.

10/10

Exceptional

04 Jan 2026

Gina

Perfect classic hotel, great atmosphere and a large room near everything.

10/10

Exceptional

04 Jan 2026

Lucy Therese

beautiful hotel ,great staff , great location!

10/10

Exceptional

03 Jan 2026

JAIME

Clean room, attention, quality.

Business_and_leisure Family

2/10

Poor

31 Dec 2025

Charul

The staff was rude, the rooms yes big but dirty with stains on the sheet. Valet didn’t exist for the particular day we checked in even though I verified in advance. Couldn’t leave the dog in the room alone but there were no options that the front desk could help with dog friendly restaurants.

Leisure Family

8/10

Excellent

30 Dec 2025

Amy

Great location. You can walk to Rockefeller plaza, time square and theatre district. Staff is friendly. Room was clean and spacious but decor is dated. Great shower. Had breakfast in lounge one morning and food was ok. It cost over 55 dollars for 1 yogurt parfait and 1 continental breakfast (1 juice,1 cup of coffee and a few rolls). I would advise breakfast elsewhere. I would stay here again.

Leisure Family

10/10

Exceptional

30 Dec 2025

Tricia

The room was clean and spacious. The staff was friendly and helpful. Great location close to Broadway, subway, and shopping.

Leisure Family

8/10

Excellent

29 Dec 2025

Carlos

Room size. Location, good bed and pillows. On the negatives the bathtub plug since we got there and was reported on the 1st day with no action. On the 25 no room cleaning.

Leisure Pet

10/10

Exceptional

28 Dec 2025

Jennifer

Beautiful hotel with timeless character. Clean, accomodsting and amazing staff made this a wonderful stay!

Leisure Partner

8/10

Excellent

27 Dec 2025

Scott

Very attractive hotel, great location, very pleased with service. Only negative was very flat/lifeless pillows. Everything else was wonderful

Partner

10/10

Exceptional

27 Dec 2025

julia

Spacious room, very clean, comfortable beds, very friendly staff

10/10

Exceptional

23 Dec 2025

Joellen

Beautiful hotel! Perfect location

Leisure Family

10/10

Exceptional

22 Dec 2025

Eileen C

The hotel is a quiet refuge in the heart of Midtown.
The staff was friendly and extremely accommodating, especially the Doormen. The room was big compared to the usual NYC room. Beds were comfortable, bathroom was big. There were actually drawers and a closet. Easy to get to theatres, museums and Central Park.
Will stay here again

Leisure Partner

10/10

Exceptional

20 Dec 2025

Randy

The room was great. Old world charm with marble flooring/bath area, detailed wood trim, spacious, and an amazing location for theater, Times Square, subways, restaurants! Hotel staff went above expectations, while food menu was limited, quality was great. Also elevators are there almost immediately. No waiting around. Very comfortable stay. We will definitely stay here again!

Leisure Partner

10/10

Exceptional

14 Dec 2025

Justin

The room was very clean, spacious, and quiet, with a very nice and comfortable bed.
The staff was friendly and attentive. The doormen were helpful and also very friendly. The reception desk people were kind and attentive. And you can’t beat the location if you want to visit all of the attractions that make Manhattan so much fun to visit (especially at. Christmas!).

Business_and_leisure Partner

8/10

Excellent

14 Dec 2025

Darryl

Great staff, clean room. Mattress was below average. Bed frame and credenza were much lower quality than the other furniture.

Business

10/10

Exceptional

13 Dec 2025

Robert

Been here many times. Why ? Large standard king room, 450 sq ft & its location. Best in Manhattan for size of room, luxury for theatre & museums. One block to subway. Easy to Moynahan Hall/Penn. Very good restaurants near by.

Partner

10/10

Exceptional

13 Dec 2025

Gursimran

Amazing hotel, would stay again.

10/10

Exceptional

11 Dec 2025

James

Large comfortable room, very pleasant staff on a great location

Partner

10/10

Exceptional

11 Dec 2025

Matthew

Impeccable service from the minute you walk in to the hotel. Helped make a great stay even better. Hotel, itself, was comfortable and incredibly clean and well-appointed. The room was spacious (by NYC standards) and incredibly functional.

Business

10/10

Exceptional

11 Dec 2025

Jacob

We stayed in Grand Suite. Large room. Huge bedroom. No view except for a brick wall. Large main washroom adjacent to bedroom, and another powder room in living room area. Couches in living room were not pull out couches as we assumed based on sleeping suggestion of up to four people in the suite. But hotel provided a free cot to add to living room. Checkin and checkout were a breeze. Great location close to Times Square and theatres but not noisy. Self-parking was in a lot about 150 feet away.

10/10

Exceptional

10 Dec 2025

Elena

Thank you for a wonderful stay!

Leisure

6/10

Pleasant

10 Dec 2025

Michelle

First off, location is wonderful. We did have a few things have happen that I feel need to be said. When we arrived room was 1 hour late in being ready. We had to sit in lobby for them to finish getting it ready. If not for me asking every 15 min how much longer they would not have updated us. When we finally got to our room I was pleased it was so large. We stayed in the Grand Suite. That night I noticed that they placed the sheets on top of the comforter. I was concerned they didn’t make the bed from the previous guest. We had gotten a cheesecake from a deli nearby and needed something to eat it with. I called down and asked if they could send some up and they stated that they couldn’t get any us any till 5 when they restaurant opened. My husband walked down and the bar gave him some. They couldn’t do that I guess. We asked if we could have toothbrush because my daughter didn’t bring hers and we had to call twice as they didn’t bring one.
We liked they had a bellman. Room was very noisy from the street if you stay in a Grand Suite.

Leisure Family

10/10

Exceptional

09 Dec 2025

Kristin

We had a great time! Check-in was fabulous and the staff were excellent! Centrally located to all activities we had planned.

Leisure Family

10/10

Exceptional

09 Dec 2025

Mark

Fantastic rooms. Great staff. Wonderful location.

10/10

Exceptional

08 Dec 2025

Denise

Everything was perfect! Awesome location, Friendly Staff, Great accommodations!

Leisure Family

6/10

Pleasant

08 Dec 2025

Nicholas

Rooms are dated and need refurbishing.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Valery

Beautiful lobby and nice rooms! Staff was courteous and helpful! Conveniently located in proximity to everything you want to see while in NY.

Partner

6/10

Pleasant

08 Dec 2025

Mark

I bit long in the tooth

10/10

Exceptional

06 Dec 2025

Donald

We have stayed here many times and it is always a great experience! The staff is so friendly! The location is near quality restaurants and Broadway shows. The rooms are large and clean. We had room-service twice during this stay and the food was excellent! Overall we have not found a better value in NYC!

Partner

10/10

Exceptional

05 Dec 2025

Jonathan

Friendly staff all very helpful.

Leisure Family

10/10

Exceptional

05 Dec 2025

Lisa

Clean room, accommodating staff

Leisure Friends

10/10

Exceptional

04 Dec 2025

Greg

Very good

10/10

Exceptional

04 Dec 2025

Jason Edward

Beautiful facility! Absolutely loved everything about the hotel! Great location and most importantly. Great customer service!

6/10

Pleasant

03 Dec 2025

George

Bed (and pillows) way too soft.
Rooms should have a refrigerator.
Even for NYC, price seems awfully high.

Partner

10/10

Exceptional

02 Dec 2025

Alvaro

Great location, nice and clean hotel

Leisure Family

10/10

Exceptional

01 Dec 2025

Tonya

The staff at the hotel went above and beyond!

8/10

Excellent

30 Nov 2025

Trena

Staff were amazing, room was clean, just a great experience

Leisure Friends

8/10

Excellent

24 Nov 2025

Arthur H

There was no free breakfast. No water delivered to the room. No coffee in the room. Expensive coffee to buy.

Clean room, large and quiet

Partner

6/10

Pleasant

23 Nov 2025

Ric

Compared to the past, disappointing. They are not paying attention to the little touches. No soap in shower dispenser. The lobby restroom in 2nd floor had paper all the over. The gym is very small and had one mat which was in use - so had to use hardwood floor. The toilet paper dispenser in our room was more than an arm’s length away (but did not need to be) creating a toppling risk. Great location and friendly staff. Won’t be returning.

Partner

8/10

Excellent

21 Nov 2025

M.

I was a bit disappointed regarding the room we were given. From the pictures I can see that there were other rooms that look refurbished. Ours needed a revamp, including the bathroom; especially compared to others that appear on the site.
Other than that, the staff was all very friendly and willing to help

Leisure Friends

10/10

Exceptional

21 Nov 2025

Harris

Love the old world charm and sophistication.

Leisure

8/10

Excellent

21 Nov 2025

Leslie

The construction on 51st St. made getting into and out of the hotel difficult.
The steps into the building were a problem for a handicapped person. Your staff was very accommodating but I would have avoided the hotel if I knew about the steps in advance

Leisure Family

8/10

Excellent

12 Nov 2025

Douglas

Excluding the front desk staff the overall staff was fantastic. Front desk was a bit callous when we checked in and later needing directions. Room was clean but very dated and worn out. I am still giving 4 stars due to price location and rest of staff. The bellman are the best.

Leisure Partner

10/10

Exceptional

12 Nov 2025

David

Our room on the outside was flawless and we were greeted with a bottle of wine and treats. The front desk staffs and the managers accommodated our every request with courtesy. Housekeeping was also excellent. They never bothered us while we were in the room and seemed to know when we were out. The midtown location is also very convenient to everything.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Bassam Adil abdulla

Everything was amazing

Leisure Self

6/10

Pleasant

11 Nov 2025

randolph

No one mentioned the “Residence Fee” of $45 daily at checkin so we were unaware that it included several daily bottles of water in the mini-bar or discount at the lobby bar. It is supposed to cover the gym, wifi and telephone (charge for a landline?). This is in addition to the endless line item taxes NYC charges for hotel stays. It is ridiculous to charge for a gym that no one uses. If you need to extra revenue, put it in the room rate.

Partner

8/10

Excellent

10 Nov 2025

brandon

Old and dated

Partner

6/10

Pleasant

09 Nov 2025

Lindsey

The smell was a bit off, without a doubt a guest before us had brought cats - my allergies were activated immediately. The carpet was sloppy with stains that were definitely not treated correctly. There is no microwave or coffe pot which made eating delicious leftovers impossible. The location is great and the size of room is adequate but it’s very old, outdated and hard to adequately judge cleanliness when the room is wall to wall with NASTY carpet. If you need outlets for charging devices they are hard to find and awkward. DONT EAT from the mini bar. The $11 self packaged nuts were so stale they tasted rancid.

6/10

Pleasant

09 Nov 2025

Paolo

Loved the room, but the extra charges were a bit annoying. I knew about the resort fee, but there were a few others, and the staff couldn’t really explain what they were

Business_and_leisure Self