Name: The Milestone Hotel Sure Collection
Address: Norman Cross Jct 16 A1m, Peterborough, GB

2/10

Poor

23 Jul 2026

Gregory

AVOID THIS HOTEL AT ALL COST. The check-in boy is arrogant and unhelpful.
I received a parking fine even though they say they will enter your details
IT IS A SCAM. AVOID AVOID AVOID.

10/10

Exceptional

23 Jul 2026

David

I have stayed at the hotel several times when travelling between the North of England and the South. Its is a \"no bells or whistles\" hotel but has everything I want for a stop over without spending a fortune. Easy car parking, comfortable bed, everything clean, bar with decent selection and not over priced, basic evening meal menu for bite to eat if needed. All rooms on two floors so not many stairs (plenty of ground floor rooms). Shower is over bath in all rooms ive stayed at which is a bit of a bug bear with me as I don't see the need for a bath in every room.
The hotel was quiet on this stay (normally has a few people in the bar and at breakfast), but breakfast was as plentiful as ever with everything you would want and more than I would expect from a budget hotel.
I've stayed many times before and will continue to stay when I want to break my journey when travelling past Peterborough.

10/10

Exceptional

07 Jul 2026

Daniel

Very nice and clean and friendly place

Partner

4/10

Poor

07 Jul 2026

Michael

Hotel was stuffy and hot. Hotel had the central heating on in 28 degree heat there was no air con or way of cooling down in anyway at all

Self

6/10

Pleasant

03 Jul 2026

Sandra

Evening restaurant very limited menu selection. Steak crossed off and only 3 other mains. Disappointing. Breakfast OK, orange juice off ss no delivery,butter non existent. Hotel otherwise OK for the money

Partner

10/10

Exceptional

30 Jun 2026

Daniel

Nice hotel stayed here loads of time highly recommended 👌

Partner

2/10

Poor

27 Jun 2026

Shauna

Hotel old and tired, smelled strange! Room boiling hot no fan supplied. Food served was not as described on menu and of poor quality for the price. Breakfast tables had not been cleared difficult to find a clean one. Poor selection on a buffet breakfast, eggs inedible. Staff pleasant but seemed happier when outside chatting and smoking. I would not stay here again or recommend to anyone.

Partner

10/10

Exceptional

25 Jun 2026

Daniel

Brilliant stay comfortable

Partner

2/10

Poor

23 Jun 2026

David

One night was quote enough. I have a disability and use a CPAP machine at night to keep me breathing. After we turned the TV off and went to sleep, the power failed on all sockets in our room. I went to reception for help to fond a large group of lads who were in the lounge playing cards and being very loud. No wonder the reception put us as far away from ot as possible! The night porter could not help sp after a long delay, we had to move rooms. I woke my wife, we re-packed and moved. We were unable to get back to sleep One to avoid!

Partner

6/10

Pleasant

23 Jun 2026

Jennifer

The location is good with lots of parking and it was in a quiet location.
Some staff were very helpful but some very short with their responses.
The room I was originally given had a variety of issues so I was moved to a different room but again some issues in that room too. It could do with a refurb so the aircon unit works or the fans in the room all fully work and rotate as they should. The breakfast was limited where items were not replenished at 8am.

Self

10/10

Exceptional

03 Jun 2026

David

Excellent budget hotel. I have stayed several times to break the journey to London. I have not eaten on a night but value for money, the breakfast is excellent at around £5 extra for great choice. Waitress even offered to cook me fresh eggs any way I wanted.
Bar is fairly well stocked with selection of lagers & an American IPA. Pint of Cobra cheap for a hotel at £5.50. Room clean and comfortable with TV, coffee making etc & plenty of towels. At moment parking is free but I understand they are looking at charging. Mistake in my mind, I don't like hidden costs, so just include it in the price.

Self

6/10

Pleasant

29 May 2026

brenda

Our room wasn t ready so after 45 mins we were given a different room but a double not the singles I requested
When went for breakfast there was confusion as they didn't t have us on the list.Sorted eventually
We stayed 2 nights but for some reason the housekeeper didn't t clean or leave clean towels extra the 2nd day
I told reception who gave me more tea coffee milk but no apology or explanation for the housekeeper not servicing our room Dissapointing

Partner

4/10

Poor

24 May 2026

Emma

The room was sweltering, had a really restless night. As you go into the room the door crashed into the wardrobe. As you open the bathroom door it hits the shower rail. The entry area smelt a bit moldy. Wouldn't stay again.

Family

10/10

Exceptional

24 May 2026

John

Always stay at this hotel its very clean and comfortable and staff nice

Friends_and_family Family

10/10

Exceptional

18 May 2026

Andy

Great location for work and leisure. Excellent parking and rooms have everything that you need for a comfortable night.

Self

8/10

Excellent

15 Apr 2026

Mel

Breakfast was good value

Family

10/10

Exceptional

12 Feb 2026

James

Great room, bar, food, staff.

8/10

Excellent

03 Feb 2026

Peter

Good clean rooms. Convenient for Peterborough and Stilton. Great value.

10/10

Exceptional

01 Feb 2026

Simon

Room clean, staff friendly and helpful.

Partner

8/10

Excellent

25 Jan 2026

David

Clean room, comfy bed and nice and welcoming staff

Friends_and_family Family

8/10

Excellent

15 Jan 2026

Peter

Good, clean room, helpful staff, good price.

Business Self

2/10

Poor

19 Dec 2025

Richard

Booked this hotel for 19th November 25, I got to the hotel around 10:30pm at night to find no electricity was on in the hotel, no lights or heating was available in the rooms. The reception area was in utter meltdown due to people trying to find alternative hotels as the reception desk could not help nor assist, I gave them my details as I wanted a full refund didn't want to sleep in a freezing dark hotel room. After various calls and again yesterday 17/12/2025 at 2:40pm I am still waiting for a full refund. The management and customer care at this hotel is shocking !! Not electric !!!

Business

10/10

Exceptional

21 Nov 2025

barry

Great hotel , returned many times to enjoy the good food, comfy bed and hot shower. Everything you need for a good nights rest.

Business

2/10

Poor

20 Nov 2025

Stephany

no heating and was freezeing and now have a cold and unwell.......

8/10

Excellent

16 Nov 2025

Andrew

Only issue was that I was put into a disabled room, which was large but the sink was low (splashed over trousers) and the shower head only came to around chest height, so not ideal for someone that is not disabled.

Business

8/10

Excellent

07 Nov 2025

Tosin

The daily tidying up was great. Always came back to a clean room.

Business Self

4/10

Poor

06 Nov 2025

Sandra

I had prebooked an early checking, requested a fruit platter and a breakfast.
On arrival i was immediatley told that i could not check in as it was too early. I informed the staff i had prebooked an early check in and showed my booking. There was also confusion about the fruit platter. I was told i could come to reception and get it when i wanted it. As i had just driven for 5 hours i requested it immediatley.
My total bill came to £124.50 with an extra £10 for an upgrade. The manager repeatedly told me there was free breakfast. But there was £10 charge for breakfast. My fruit platter arrived as a bowl of fruit salad. Not the best to keep in a room with no fridge.
The hotel although clean was tired. I would not stay here again

Leisure Self

8/10

Excellent

23 Oct 2025

Imran

Room was very clean

Business

2/10

Poor

22 Oct 2025

Lisa

Staff very unprofessional, food appalling fish and chips £16.00 frozen fish like the cheap variety from the supermarket and no hot water

8/10

Excellent

21 Oct 2025

Matthew

Stayed 1 night, decent sized room, breakfast was overpriced for the quality

Self

6/10

Pleasant

19 Oct 2025

Tom

Basic, old,
had to change room due to strong smell of cigarettes. Guess what, the next one wasn't much better.

Business

8/10

Excellent

18 Oct 2025

Ryan

The hotel provided good value for money. I think it was previously a premier inn and before that a holiday inn express as the bathroom was in that style. It could do with some TLC but that is linked with the price. You have to pay around £5 per night for parking

Business

6/10

Pleasant

01 Oct 2025

Greg

Average hotel that is reflected in the price, stayed several times. Unfortunately they are now charging g parking, really a stealth increase for rooms as the hotel is set well away from any convenience or services.

Business

10/10

Exceptional

30 Sep 2025

Gerardas

Everything its good

8/10

Excellent

28 Sep 2025

Mark

Easy to get to, rooms clean and comfortable, staffed were helpful and friendly

Leisure

8/10

Excellent

28 Sep 2025

Richard

There is a bar, but lack of staff, so you need to wait. Food finishes at 9. No alternatives close by.

Business

10/10

Exceptional

23 Sep 2025

Christine

Nice place not sure we should have to pay for parking though

Leisure Partner

8/10

Excellent

18 Sep 2025

Catherine

I have stayed in a lot worse places!

One night stay as I was reviewing a training course locally. Weird building and had no remote for TV in room but this was sorted.
Breakfast was help yourself buffet but the sausages looked to me like they could have been cooked a little more. The orange juice came from a carton stored underneath the unit so could have been a lot colder.
All in all not bad but could make small improvements. The main event, the bed, was lovely and very comfortable

Business

8/10

Excellent

14 Sep 2025

Joao Mario

Very clean and tidy room. Very nice breakfast area. Lack of clarification regarding the car park payment will make us to receive a fine which a morning receptionist promised to sort it out when we receive the notice. Hope so 🙏

Leisure Family

6/10

Pleasant

12 Sep 2025

Deb

On arrival we were met promptly by the desk staff. He was calm and polite but not particularly friendly. A smile and ‘hello’ would help.
I had requested a quiet room away from stairs, bar etc which we did get but it was on the side facing the A1 and with the window only slightly open the traffic noise was quite loud.
There are no ceiling lights so with one wall light not working it was a bit dark but more worrying was the fact that it took a lot of jiggling to get the kettle working which seemed to take forever to boil. Additionally the other double socket came out of the wall when my partner tried to use it.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Ian

First class

Excellent value for money. Staff were particularly attentive and the check-in staff especially so.

Business

6/10

Pleasant

09 Sep 2025

Jessica

Convenient location for the A1, but very little around the hotel. It's an ex Premier Inn judging by the carpets and signage, perfectly serviceable for a couple of night.

Charging for parking was unwelcome, the site is only really accessible by car. The charge is not clear when you book, it says 'parking available', and only mentions the cost when you drill down.

Leisure Partner

4/10

Poor

03 Sep 2025

Daniel

Parking Farce

Parking at the hotel was a farce you are made to download an app when reception can actually do it for you. I mean really just charge clients £2 to park or double it and make a profit but why make them download an app

Business

8/10

Excellent

31 Aug 2025

Verified traveler

Great location to spend the night.

Self

10/10

Exceptional

28 Aug 2025

Folashade

Great areafor a night

Leisure Self

10/10

Exceptional

23 Aug 2025

Donna

Great value for money, spacious clean room. Bathroom was clean, nice powerful shower and fresh bath sheet towels provided each day. Breakfast was really good with plenty of choice. Staff very friendly and helpful. Overall great stay for 4 of us for 2 nights, 2 twin rooms.

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Teresa

The hotel is lovely. The room was nice, comfy large bed. Plenty of parking which is free as long as you register your car when you arrive. Very good value, would choose this hotel over others I've stayed at in the area. Very good value for money. Staff were friendly and welcoming and were very accommodating

Leisure Partner

8/10

Excellent

13 Aug 2025

William

Much nicer than expected

Great budget and great value hotel.

Friends_and_family Family

6/10

Pleasant

12 Aug 2025

Emma

Nice Hotel

Stayed here a few times now. Lovely rooms. Nice breakfast. Was a little taken a back when I went to the bar to order my food and no one was serving, so I ordered through the QR code on the table. When the waiter brought my food I was ‘told’ not to order through the QR code and to wait at the bar as the receptionist will call someone to serve me. It wasn’t said in the most pleasant tone and why have a QR code on the table that says order here if people aren’t suppose to. Other than that no complaints.

Self

4/10

Poor

03 Aug 2025

Steven

Terrible

Choice of meals was limited we asked for vegetables of the day got a salad instead lasagne reheated. Bar fridge broken serving warm bottles of drinks Dont take cash at the bar. Room was dark and dingy lights on all the time also very noisy between the hours mdt and 2 o'clock. Will not be returning or recommending this hotel.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Andrew

We enjoyed our stay and will return, only gripe , fire alarm went off at 2am for a few seconds, woke us up and startled us. No reasonable explanation was given .

Leisure Family

10/10

Exceptional

30 Jun 2025

Robert

Half way journey

We stopped off on the way to York and it was very convenient. It was only about 1/4 of a mile off the A1M and not that far from Peterborough . We would definitely stay there again . Half way break .

Partner

6/10

Pleasant

29 Jun 2025

Gina

The property is clean and fairly comfortable, just a bit dated. The aircon doesn't work. The beds are ok, but the pillows are hard and the quilts are thick, so not great for hot weather with no aircon.

Leisure Family

2/10

Poor

23 Jun 2025

Verified traveler

Horrible experience

The hotel mentioned that it was managed by Best Western, so we have confidence to the brand and booked a room. Our room for 3 persons at ground floor without a fan and air conditioning, a radiator only. The outside temp exceeded 30C and the curtains were opened, the 2 small windows were shut, so the room temperature was very high. I asked the receptionist to change a room for us, but he said no. He asked me to open the small windows to open about a few inches to let air change. We felt very hot and waited for a long time, a fan was delivered to us. The fan fixing was broken, it was unable to blow toward us, it blew towards the floor. Most unfortunately thing was happened at night, bed with bugs and bite me all over my body (I can show you part of it), luckily except my face. My skin swelled and itchy. What a horrible experience! Is this hotel really managed by Best Western?

Friends_and_family Friends

8/10

Excellent

21 Jun 2025

Claire

Good location

2/10

Poor

21 Jun 2025

Richard

To be honest we arrived to check in and were kept waiting for 20 minutes as the receptionist was on the telephone. He then advised us that because we had booked via Hotels.com parking would have to be paid for but had we booked directly it would have been free. The final straw was when we asked if we could access the room slightly early to get changed for a wedding, only to be told that we could but it would cost per hour or part of an hour. The additional charges and parking charges would have cost about as much as the original room reservation. My advice steer clear, stay somewhere else.

Partner

10/10

Exceptional

17 Jun 2025

Alastair

We had a lovely stay here. The whole hotel team were welcoming and friendly. The room was very clean.

Business Partner

6/10

Pleasant

13 Jun 2025

Khalil

Reasonable hotel for the cost. East to reach, good location for travelling and decent breakfast. Didn't like the fact that had to pay separately for parking which is not mentioned previously. Booking direct gives free parking but blue if booked via any other site.

Business Partner

10/10

Exceptional

08 Jun 2025

Gavin

Lovely staff everywhere fantastic breakfast, comfy bed, blackout blinds, just a great experience

Partner

6/10

Pleasant

03 Jun 2025

Mohammed Abdur

Good

Friends_and_family Family

10/10

Exceptional

25 May 2025

Allan

The room was spotless, a good size and the bed was comfortable.The staff were all very helpful. Breakfast was good with a reasonably selection. It was good value for money. This was the second time we have stayed at this hotel and we would definately stay again. Car park and outside area does not do the actual hotel justice.

Leisure Partner

10/10

Exceptional

12 May 2025

Verified traveler

Nice stay

Very friendly helpful staff.

Friends_and_family Family

6/10

Pleasant

12 May 2025

Kevin

Early morning check in was good fire alarm then went off couple hours later and was all very confusing no one really new what was happening and no information given

Business

4/10

Poor

12 May 2025

Verified traveler

Staff were nice- but just way too noisy 😭

Booked as it said on website there was 24 hr rooms service which I wanted to use as was off to an event too early for breakfast. Arrived to a (lovely) reception worker who said “oh we haven’t done room service for years”- and kindly told me where the nearest Tesco was. The room was fine but absolutely no sound proof from corridor at all and the doors all very heavy and noisy- guests wandering through the night (not hotel’s fault) and talking and footsteps constantly meaning I got no sleep at all. Went to speak to night manager- nice guy- in desperation at 2am- he had no real control over it which I understand. Hotel was clearly a well known chain of purple theme back in the day- looked really tired and no real warmth to the place. Room was a good size and tv worked. Just terribly poor sound protection and very heavy loud doors meaning it was a really poor experience and sadly we won’t head back there.

Friends_and_family Family

10/10

Exceptional

08 May 2025

Colin

The staff are all very courteous and friendly

Business

8/10

Excellent

03 May 2025

Agnes

Really comfortable and clean beds.I would come again.

2/10

Poor

01 May 2025

james

Receptionist is shocking!!!!

Receptionist wouldn’t reprogram key card she wanted the conformation emailed and wouldn’t accept quoting the name and booking reference number. What’s the point in booking a hotel if they won’t let you in your room

Business

10/10

Exceptional

30 Apr 2025

David

Staff were predominantly young - and very efficient and courteous. Made good impression on us.
Road noise was ever present - but we had expected it.

Leisure Partner

6/10

Pleasant

13 Apr 2025

jenifer

Solo traveller

Very nice convenient hotel with easy access to the motorway.
Rooms are comfotable and clean.
Staff polite and welcoming.
Plenty of parking l.

Friends_and_family Friends

8/10

Excellent

06 Apr 2025

Davd

Excellent Value for money

overnight stop to break longer journey. Old motorway hotel that has been in several hands over the years. The current owners appear to be doing a great job with regards providing a great value for money property just off the A1. The evening menu looked ok but I arrived a little late so just had a drink in the bar. As of 5/4/25 a pint of Madri cost £5.50 & Aspal Cider £5. Cheaper than most pubs I use. The bar was comfortable with pleasant background music but quiet. Room was basic but had tv, kettle with coffee, spare pillows etc as you would expect. Everything inc bathroom very clean & good quality towels. Being old, the shower was a step into the bath. This would be my only complaint but at the price, something I can put up with.
The crowning glory was the excellent breakfast. Good orange juice, bowl of mixed fresh fruit as well as bowl of red berries in juice.
cheeses, cold meats, yogurts, several cereals & bread choice inc gluten free. A toaster that worked was a novelty for a UK hotel.
Hot food included sausages, bacon, mushrooms, hash brown, tomatoes, beans, & scrambled eggs. There were also several options the chef would cook to order if required.
Overall I was astounded at the value for money as I regularly stop overnight between Peterborough, Cambridge & Duxford areas on way to London & this is by far the best value for money.

Self

8/10

Excellent

27 Mar 2025

Dianne

Hotel and room were perfect but the breakfast wasn’t anything great

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Julia

Does what it says on the tin.
Decent size clean room. Late check in with no fuss. Check was simple.

Business

10/10

Exceptional

17 Mar 2025

Karen

Great hotel

Very clean welcoming hotel. Comfortable room, not disturbed by the busy A1 next to us. Breakfast was lovely

Partner

10/10

Exceptional

14 Mar 2025

Lorraine

Staff were super friendly and helpful, room clean and tidy and great access to A1, shops nearby and nearby restaurants

Leisure

8/10

Excellent

10 Mar 2025

William

Staff on duty weren't always available and property seems outdated.
Great enough place for an overnight stay but i wouldn't recommend a family with youngsters staying over.
Place is very clean and great access to the M1.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Anthony

Staff very friendly rooms a good size, quiet, clean and comfortable. Food reasonable and breakfast very good.

Business Self

8/10

Excellent

06 Mar 2025

Robert

Sabrina was great

10/10

Exceptional

27 Feb 2025

Julia

Clean and friendly. Does what it says on the tin.

Business

2/10

Poor

17 Feb 2025

Chris

My initial room was soo terrible. There was no heating.
Called staff to assist they moved me to another room which is adequate.
The overall cleanliness of the room is poor. Smells old and stale. Clearly the people before me in the room smoke me which you could smell the residue.

Business Self

2/10

Poor

15 Feb 2025

Michael

There isn't much choice of food in evening or for breakfast they got my wife's order wrong in the evening and the bedroom was cold at night and couldn't turn the heating up

Leisure Partner

2/10

Poor

13 Feb 2025

Verified traveler

Outdated and basic hotel. Horrendous breakfast, out of date milk in the room,

Business

4/10

Poor

30 Jan 2025

Simon

Beware

Check in was fine, room was a bit quirky with full height wood sliding shutters over the windows. Shower would not run hot enough and was cool at best so ended up having a quick shallow cramped bath. Breakfast was self service but most of the serving dishes were empty and it took 10 minutes before the scrambled egg came out followed by bacon about 4 minutes after!!! when I came to pack up, I found a small red bug crawling on the duvet!!! I suspect a bed bug. I had no bites and had kept all my belongings hanging up or still zipped up in my suitcase. I wont be returning.

Business

10/10

Exceptional

27 Dec 2024

Brian

Reception staff brill

Reception staff brilliant

Partner

10/10

Exceptional

02 Dec 2024

Rod

So good we’ve booked a third visit.

Return visit. Excellent staff and very welcoming. Location and parking perfect for the areas of Peterborough we wished to visit. Breakfast offer a great choice and we love the relaxing start to our day with the no rush attitude of the staff.

Partner

8/10

Excellent

28 Nov 2024

Robert

Nice little stop-over

Nice little budget-styke hotel set just off the motorway.
Service can be a little slow in the bar, but they're always polite and friendly.
Decent range of beers on tap too 👌

Business Self

8/10

Excellent

17 Nov 2024

Simon

It’s ideal for a short stay, little bit out of the way and isolated.
Staff are friendly, rooms clean, breakfast good and restaurant ok.
Good value for money.

Leisure

8/10

Excellent

14 Nov 2024

Craig

Great Value for the Quality

Unfortunately, I could here a female enjoying herself through much of the late night and then in the morning too. Nobody else's fault but nobody wants to hear that.
The television lost reception at about 9pm on most channels and was also too small to watch clearly from the bed.

Self

2/10

Poor

09 Nov 2024

Charlotte

Soap in shower wasn’t working, dim lights in room and key fob wasn’t working either

Business

10/10

Exceptional

04 Nov 2024

Mark

Excellent hotel comfy beds, room clean and great breakfast and really cheap too

Leisure Family

8/10

Excellent

03 Nov 2024

Shazad

Worth the money

On my travels decided I need a good nights sleep. For £70 a night it was just what I needed

Business

10/10

Exceptional

03 Nov 2024

Rachel

Lovely staff and comfortable room

Really friendly staff and very comfortable room

Business

8/10

Excellent

31 Oct 2024

martin

Well, there's convienient

Strange service, no half pints, till didn't work so turned back on me to fill out paper work, left me standing waiting for my pint......and then explained...

Business

4/10

Poor

29 Oct 2024

Gary

Disappointing

I booked for one night and checked in and had to be let into my room as there was a problem with the key card system. We ordered our meals and the starts came up at different times and my work colleague ate his main course before I had to go into the kitchen to ask for my main course which was sitting there under the lights.
It was obvious the hotel is so understaffed, the girl on reception was amazing and very professional but was so up against it checking in people, serving behind the bar, taking food orders and letting people in there rooms. Management need to have a serious look at themselves!!

Business

10/10

Exceptional

28 Oct 2024

Verified traveler

Once again

I was not disappointed

Self

10/10

Exceptional

25 Oct 2024

Georgina

It did exactly what we wanted. It was just a nice and clean stay overall. Breakfast choices were good as well.
Easy to check in and check out.
Parking on site.

Friends_and_family Friends

10/10

Exceptional

13 Oct 2024

Robert

Rooms were good size with black out doors / shutters on the windows. Shower in bathroom was good with shower curtain giving enough space in the bath. Breakfast options were very good, with lots of choice. Friendly staff at check in.

Leisure Partner

8/10

Excellent

13 Oct 2024

ALe

I thank the staff team for their services well recommended to all who visit easy access to the A1 Motorway, ample car parking spaces available, good food menu and bar.

8/10

Excellent

11 Oct 2024

PETER

Great location for access to the A1, Peterborough and the lovely village of Stilton. Comfortable and quiet.

6/10

Pleasant

04 Oct 2024

J

Some important details needed attention

Nice and comfy (to former Premier Inn levels) but a few things in my room could have been better:
- had to wait for five minutes or so for someone to come to the reception desk to check me in
- there was no cold water in the bathroom sink, so it was hard to brush my teeth without getting scalded
- wall between bedrooms was wafer-thin, so I could hear every word of the couple's conversation next-door
- the ground floor storage room \"Fire door - keep locked\" had been left ajar
- a fire extinguisher in the corridor was missing

Business

8/10

Excellent

03 Oct 2024

Adeel

It’s okay

Leisure Self