Name: Queensgate Hotel
Address: Fletton Avenue, 05-7, Peterborough, PE2 8AX, GB

6/10

Pleasant

23 Jul 2026

Amelia

Free parking was a great perk. The single member of staff we came into contact with seemed to resent having to leave his mates in the bar to check us in. The bed was comfortable and the room was very clean. Tea and coffee were provided with the kettle. The room and the bathroom were both quite poorly lit which made getting ready a bit difficult. The room was right at the top of the stairs, the walls are thin and we were woken throughout the night by doors slamming and people coming and going. Light from the hallway leaked under and around the door. There was a fan provided in the room which was great.

10/10

Exceptional

23 Jul 2026

Ian

Clean room and very helpful staff

6/10

Pleasant

19 Jul 2026

Chris

Good hotel for budget needs some updating

2/10

Poor

14 Jul 2026

LISA

I booked thos last minute and on arrival i was greeted by a male who had no customer service skills at all. The hotel appeared empty. I paid then upon doing so a group of males wondered in askingbtge man questions about their \"flat\" he completely ignored me. I asked if these men wre living in the hotel hevsaif yes. They were black males with accents that sounded nigerian. I was shocked it was an asylum hotel I think... staff refused refund even when hotels.com called beware not a hotel...

Self

10/10

Exceptional

14 Jul 2026

Eszter Judit

Clean room, good food, helpful staff.

Self

6/10

Pleasant

13 Jul 2026

Marjorie

Cheap and cheerful, staff friendly, needs an update and looks like refurbishment on going, which it needs. Food simple but adequate.

Self

8/10

Excellent

05 Jul 2026

Lynne

The rooms are basic but comfortable, Breakfast could have been better, staff were lovely, nd WiFi and on-site parking are included.

Partner

4/10

Poor

05 Jul 2026

divya

Nothing working correctly

Self

8/10

Excellent

29 Jun 2026

KEITH

Nice convenient location.Staff helpful. Room clean. Powerful shower. Breakfast good value.

Friends

6/10

Pleasant

28 Jun 2026

Imnas

It’s not really comfortable specially now it’s summer no aircon in the room uncomfortable to have a proper rest and sleep no fridge, to cool your drinks sorry I should book in 5 star I don’t realise it’s only 3 star the hotel

Partner

10/10

Exceptional

26 Jun 2026

Melissa

As always was awesome staff awesome food good the rooms are clean abd they offer jugs of water on a extremely hot day i love coning here

Partner

6/10

Pleasant

24 Jun 2026

Ashley

Booked a superior room. Smelt of damp and mould

Staff we're great. Bed was clean, but other than that, needs somr attention

Business

8/10

Excellent

16 Jun 2026

Bethany

Staff were amazing, room was great and overall stay was good. Only downfall i had was the room was way to hot. The little fan provided was just blowing hot air around. Air conditioning would be a good investment especially during summer. I would have booked another night but the room temperature has put me off booking again.

Self

10/10

Exceptional

15 Jun 2026

Terry

Staff were very kind efficient and helpful. You can't fault them. Some furnishings had seen better days but in all can't complain

Partner

6/10

Pleasant

08 Jun 2026

Richard

Friendly staff and nice front of house. Bedrooms need some tlc due to odour and plumbing issues.

Friends

6/10

Pleasant

03 Jun 2026

Peter

Easy check-in and good wifi. Room looked a bit tired and the floor could have been cleaner. Taps in bathroom were sticking.

Self

10/10

Exceptional

03 Jun 2026

Brian

Nice hotel, convenient for my business trip.

Self

10/10

Exceptional

27 May 2026

Melissa

Love the two girls that delt with me very cool attitude no faults and the owner was a sweetheart..

Friends

2/10

Poor

16 May 2026

Nikson

When I entered the room, there was a very unpleasant smell, like a dead rat. I requested several times that the staff change my room, but they refused and said they were unable to do so. As a result, I could not sleep properly that night and had a sleepless, uncomfortable experience.

The next morning, I contacted Expedia, and only after Expedia intervened did the hotel agree to change my room. This was extremely disappointing because the hotel ignored the customer’s direct request but responded only when pressure came from Expedia.

Overall, it was a very awful experience and one of the worst hotel stays I have ever had.
But I am very happy about the Expedia help line.

Family

10/10

Exceptional

07 May 2026

Ace

Great staff and nice rooms

Business

8/10

Excellent

01 May 2026

Matthew

Stayed purely to catch an early train the next morning, but the hotel was fine for that. It's dated but clean, and the staff were great. Bar good enough for a quiet drink. Definitely get what you pay for, overall.

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Stuart

Good free car park with plenty of space. Decent size single room, bed comfortable.
Hotel is a bit shabby and needs updating. General lack of maintenance, in my bathroom the toilet roll holder was broken.
Breakfast just about OK, cooked food very greasy and looked as if it had been there some time.

Self

8/10

Excellent

14 Apr 2026

David

Was ideal for my trip

8/10

Excellent

06 Mar 2026

Nick

Good location and had a good nights sleep, however their food quality is very poor. I ate 3x breakfasts and 2x evening meals and each meal the quality was poor..your chef/ cook needs to be retrained on quality of taste and freshness of the products… everything tastes as if it’s been cooked previously then microwaved when needed, £12 cheese burger, that tasted like rubber, in a FF bun that was as tough as the burger.. breakfast was £9 precooked and overcooked.Staff try a meal yourselves and hopefully you will understand.
Freshness and quality of the food would put me off staying again. Trust me giving the customer a hearty meal at start or at the end of the day will bring you more custom.

Self

10/10

Exceptional

27 Feb 2026

Ako

I have no complain rely good place nice staff thanku

6/10

Pleasant

24 Feb 2026

Dave

Very poor

8/10

Excellent

22 Feb 2026

Emmanuel

Room near, staff was helpful

6/10

Pleasant

17 Feb 2026

Nigel

Everything ok accept got a call from staff whilst on way home to say i may have to pay for an extra night. Im on medical oxygen and they said they couldnt let room until it qas collected. I asked for call back from hotel manager. Never heard from them to date. They didnt make charge to my knowledge. Lack of clarity. I tjink tjey should of moved rhe oxygen equiptment likenevery other hotel i stay in without comment. Spoiled a really nice stay to be fair.

8/10

Excellent

21 Dec 2025

Benjamin

Outdated but perfectly acceptable

Leisure Partner

10/10

Exceptional

20 Dec 2025

Kate

If you are looking for value for money in walking distance of the city centre, you cant go wrong. Clean and comfortable and delightful staff. Made to feel very welcome

Friends_and_family Friends

8/10

Excellent

14 Dec 2025

Paul

Clean room, helpful staff

4/10

Poor

10 Dec 2025

Gary

Room was neglected yes tho adequate not clean by any standards , also had MOLD around the bath bed was ok tho left with a Bad Back ache ,Breakfast was adequate cheap cuts of bacon frozen hash browns and even at 7 am the food was Luke warm with no eggs and coffee NO DECAF

Terrible WIFI. Needs a total refresh

Every night of the 4 nights there was LOUD NOISE MUSIC from the other PISSED UP DRUNK REVELLERS

Partner

4/10

Poor

07 Dec 2025

Paul

Police incident in the night and no real explanation the next day

Business Self

8/10

Excellent

01 Dec 2025

Mark

Good parking, large room, bathroom good. Convenient to walk into town centre and excellent if going to watch the football at Peterborough.

Business

6/10

Pleasant

30 Nov 2025

Colin

The room was ok, a little tired perhaps.
There was no shower gel in the shower which I didn't find out until I was already naked and wet. - this was replaced when I told them but that didn't help the first shower.
The carpet had not been vacuumed or not done properly as there were what looked like peanuts by one side of the bed.
The evening meal first night we were only offered a burger and chips - it was basic but it was ok.
The breakfast was very poor, the food had been kept warm too long so the sausages, bacon, hash browns and black pudding were quite hard, the baked beans were dried up and stuck to the edge of the container and serving spoon, the scrambled egg was also quite dry.
We ate out the second night and when we returned to the hotel we were told there was no chef so no food that evening. Good job we had eaten out already.
2nd day breakfast we came down earlier thinking it may not be so dried up - we were wrong, if anything it was worse, the black pudding was so hard you could not get a fork into it.
The coffee was cold on both days, it seemed the percolator hot plate did not work.
All things pointed out to staff and on day one a fresh brew of coffee was put on and was hot, I didn't bother on day 2.
Drink prices at the bar to me were good, we come from the south east.
Staff we engaged with were always pleasant and as helpful as they could be.
Proximity to city centre was good, a short walk away and the price was reasonable, both of which were why we stayed here.

Partner

4/10

Poor

23 Nov 2025

Desmond

The staff and the hotel was clean and tidy but the mattress was horrid I could feel the springs and the room next door had the TV on full blast until gone 1.30 in the morning

10/10

Exceptional

18 Nov 2025

Dennis

Ran out of a beer, didn’t have breakfast

Business

10/10

Exceptional

08 Nov 2025

Ashley

All good.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Olivia

Nice hotel we stayed before getting on the train the next morning.

Partner

4/10

Poor

29 Oct 2025

Thomas

the room was looking very tired and needed a re-fit

Business Self

6/10

Pleasant

29 Oct 2025

Gul

It's an aged hotel, but ok if you're on a budget

Leisure Partner

8/10

Excellent

13 Oct 2025

Pamela

The bed needed a new mattress. Room a bit tired.
Staff excellent.

8/10

Excellent

10 Oct 2025

Diarmuid

Didn’t have breakfast.

Business Self

6/10

Pleasant

09 Oct 2025

ELLIOTT

It was okay, dated and stale but otherwise acceptable for the rates

Partner

6/10

Pleasant

07 Oct 2025

louise

Bathroom floor in need of repair, loose raised tile, stopping door movement, no grout around the tiles. No soap left in the room by sink or shower, had to ask for some at reception. The room smelt of cigarette smoke. I was above the back door room 51, was woken at midnight by someone outside talking on their phone for an hour or so, others chatting before entering the hotel. Staff nice. Wifi ok not great signal.

10/10

Exceptional

04 Oct 2025

Ilona

Yes

Leisure Partner

10/10

Exceptional

26 Sep 2025

Terry

Even though the hotel is on a main road the room was peaceful and quiet. The hotel is 10 to 15 minutes walk from the city centre. With plenty to do in the evening.

Leisure Partner

4/10

Poor

25 Sep 2025

Dianne

Needs a lot of TLC....one to miss i think. Theyre doing their best i guess but it smelled awful, bathroom needed bleaching, lots to do there.

10/10

Exceptional

18 Sep 2025

Ian

The hotel was very clean and the staff were friendly so I would recommend it to everyone

Leisure Family_with_children

6/10

Pleasant

17 Sep 2025

SIMON

Room poor, breakfast poor

Business

6/10

Pleasant

13 Sep 2025

Ian

Not as expected

On arrival we were greeted by a gentleman at reception, he offered us an upgrade for £15 per night to a room which he informed us was normally £120 per night with a king size bed and a spa bath. We paid for the upgrade, once in the room we realised that the “king size” bed was not king size at all but two singles pushed together, with a king size duvet cover but a double duvet inside it! Some of the jets in the bath did not work and the lighting in the bathroom was very dark. The tv took at least 10 mins to actually come on, we asked the receptionist how to get the tv to work and he just replied with “switch it on”. One of the cups in the room was not at all clean, neither was the spoon, we asked for some more sugar and coffee and were told by two different members of staff to check the wardrobe, however there wasn’t any in there.There were cobwebs all across one of the windows. for the most expensive room in the hotel it was one of the noisiest rooms facing the main road with no double glazing, and very big windows to have no net curtains up, it felt as though anyone in the houses opposite or walking past could see straight into the room

Partner

4/10

Poor

07 Sep 2025

Barry

Don’t stay here, the room certainly wasn’t “superior” as advertised, was i poor condition and dirty ! The window latch was broken, reported and nothing done, bathroom was dirty, and loads of dust on lightshade above the bed and in all very dingy ? The bracket holding the TV on the wall was loose and in a dangerous situation and could have fell off at any time ! When I reported to reception on checking out the person on reception was quite rude and said “nothing to do with me I’m just the porter”?? Stood there for 15 minutes as he was trying to take payment via computer from my card, then another card and finally with a card machine with no success , he then just turned and put his coat on and disappeared leaving me in limbo as to what was going on ?? So just left and someone else phoned a couple of hours later very apologetic and took payment.
All in all not a good place to stay as far as I’m concerned, yes the reception was quite nice and well presented, tidy and clean, just a pity the rooms were not of a similar standard. Will not stay there again

Leisure Partner

8/10

Excellent

03 Sep 2025

Edward

Nice location for what we needed

Leisure Partner

6/10

Pleasant

01 Sep 2025

Ishbel

The property was generally tatty and rundown.
The bathroom had a very strong and unplesant smell of raw sewage and our view was of a dumping ground of rubbish from neighbours.
We did not eat at the restaurant but thought the lack of guests may be an indication that the food may not be fresh.

Leisure Partner

8/10

Excellent

30 Aug 2025

Ashley

Lovely family hotel with good service

Self

8/10

Excellent

29 Aug 2025

Verified traveler

Clean but tired

Friendly staff, the room was a bit tired but was comfortable.

Partner

10/10

Exceptional

26 Aug 2025

Stephen

Excellent service the only problem was the TV

10/10

Exceptional

26 Aug 2025

mohammad

Thanks for the amazing staff

Business Self

10/10

Exceptional

24 Aug 2025

Ben

Convenient for late night arrival after a gig. Free parking. Good value breakfast. Clean and neat room with gd shower. Million times better than Travelodge options. Reasonable price for Saturday night.

10/10

Exceptional

21 Aug 2025

Stephen

All was fine apart from the TV that had a mind of its own

Business Partner

4/10

Poor

18 Aug 2025

Kathleen

Check cleanliness.

Arrived at hotel, went to room and bedding was blood stained and soiled with urine, bathroom dirty, sink and toilet. Reported to receptionist who changed bedding, apology but no compensation offered.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

NIRMAL

Carpet not clean

6/10

Pleasant

17 Aug 2025

Paul

The property is dated, could use a lick of paint here and there, bed was comfortable, sadly other guest were inconsiderate.

Leisure Partner

10/10

Exceptional

14 Aug 2025

peter

good value

good value helpful staff

Partner

2/10

Poor

08 Aug 2025

Shane

I have some photos of the room I was given if I put them on the internet you would get many customers

Leisure Self

4/10

Poor

07 Aug 2025

Nicole

Room was cheap deal but ground floor at front so noisy. Bathroom looked as if it needed a good clean and there was no hot water 1st morning of 2. Breakfast not worh nearly £10 v limited selection, all a bit tired and overcooked...

Leisure Self

2/10

Poor

04 Aug 2025

Fatima

Terrible Experience – Avoid This Property!
I had an extremely disappointing stay. A basic amenity like cold shower water was missing — completely unacceptable. What’s worse, the management team was unresponsive, and despite multiple attempts, Expedia couldn’t reach them either! If even Expedia can’t get in touch, that tells you everything about how poorly this place is run. Save yourself the frustration and book elsewhere if you value even the most basic comfort and reliable service.

Leisure

8/10

Excellent

31 Jul 2025

Peter

Fantastically helpful staff, comfortable bed, spotlessly clean, great value for money, bar & food availabie.

Business Self

6/10

Pleasant

29 Jul 2025

Doctor Kashif

Very noisey

Business Self

10/10

Exceptional

23 Jul 2025

Saul

Nice quaint hotel - bigger inside than it looks

Very nice hotel inside - few wear and tear items but nothing I couldn't live with. Staff were always friendly and nice, often having to deal with some perverse remarks from other guests.

They respect your privacy, especially if you're there on business or for confidential reasons.

Business Self

6/10

Pleasant

21 Jul 2025

Chris

Very mediocre

Business Self

4/10

Poor

20 Jul 2025

Beth

Very uncomfortable bed, no Aircon, window facing a brick wall, other guest screaming for about an hour in an argument with someone on the telephone

Leisure Partner

8/10

Excellent

16 Jul 2025

Vince

Peterborough's Best Bargain

Overnighter to visit family who live local...didn't use the restaurant or the bar on this visit, maybe next time

Self

4/10

Poor

13 Jul 2025

Verified traveler

The noise from other rooms was very uncomfortable, when doors open and close, affecting my room door, hence sleep was disturbed. Noise from those smoking outside too.

Self

8/10

Excellent

07 Jul 2025

Jennifer

Value for money

Adequate for the price we paid. Basic room but clean. Bed comfortable. All linen spotless.

Partner

8/10

Excellent

06 Jul 2025

Verified traveler

Great place to stay for the night

Great place to stay for the night, lady who checked us in with lovely, she had some really awkward rude customers before a hand, and she was calm and friendly the whole time, checked us in quick no issues. Room was just what we needed, decent size, clean and comfy

Partner

6/10

Pleasant

03 Jul 2025

John

Sleeping in downstairs bedroomnoise from om

6/10

Pleasant

30 Jun 2025

Linda

1st bedroom on ground floor. Window to car park and curtains like rags fell down. Moved to a different room

Business

8/10

Excellent

29 Jun 2025

Douglas

On the whole the property was very good clean and of good condition there was a small issue with the bed base but nothing major

Leisure Partner

4/10

Poor

29 Jun 2025

Mariia

My allergy was triggered by the strong smell of cigarette smoke in the room, which made for a terrible night. Unfortunately, airing out the smoke by opening the window didn’t help—it only let in loud street noise. If I knew that this hotel allows smoking in the rooms, I would never have stayed here. The pleasant side was the young lady at the reception, who was very helpful and understanding, which I truly appreciated.

8/10

Excellent

27 Jun 2025

Steven

It was convenient for a last minute booking. the budget price matched size and amenities.
The room was clean, comfortable and cosy. The staff were friendly and helpful.
I had been befire and was not disappointed. Ill be back again.
Thank you.

Leisure Partner

8/10

Excellent

27 Jun 2025

Linda

Good

8/10

Excellent

26 Jun 2025

David

Convienient location

Basic hotel but within easy reach of city centre

Self

8/10

Excellent

26 Jun 2025

Al

.

2/10

Poor

25 Jun 2025

bolade

Room had a bad odour immediately you came in. Obviously had not been aired as Window has been faulty for atleast a week however the property still chose to let room out to clients knowing fully well that they have not yet sorted out maintenance repairs.
Manager offered a piece of wood to allow window open and refused to change my room because according to him it was a \"cheap\" room.
I could not sleep all night due to the bad odour. Thankfully I had an early check out time.
Such a terrible waste of my money.

Business_and_leisure Self

2/10

Poor

25 Jun 2025

Charles

Worst hotel I’ve stayed in for years. Staff ok but room disgusting. Dirty spoon in coffee cup, bathroom pipes leaking, window handle broken. A car got broken into in the hotel car park while I was staying.

Business Self

10/10

Exceptional

22 Jun 2025

Michael

Couldn't open the windows. Had to get a fan from reception

Partner

10/10

Exceptional

21 Jun 2025

Travis

.

10/10

Exceptional

20 Jun 2025

Florin

Very nice

8/10

Excellent

19 Jun 2025

Ray

Good Hotel

Only one night stay, but the staff were friendly and helpful.

Self

10/10

Exceptional

18 Jun 2025

Yaw

Everything at the place was every quiet which was what I wanted.

Leisure Partner

2/10

Poor

12 Jun 2025

KIRSTIEN

£9.50 EACH FOR A BREAKFAST WE CANT EAT. WETE TOLD WE HAD TO PRE BOOK VEGITARIAN OPTIONS. NOTHING ON THIS SITE. CHECK IN STAFF DID NOT INFORM US. TERRIBLE. Our room was hot. The window stuck open and thenoise of traffic kept us awake. The shower plug was blocked and using it flooded the bathroom. We have srayed here before and loved it. It has really gone down hill.

Leisure Partner

8/10

Excellent

08 Jun 2025

Jackie

Good location, clean and tidy, bed comfortable, worth the money.

Partner

4/10

Poor

31 May 2025

Darren

Unfortunately the hotel is quite run down, needs a huge overhaul. Just so much wrong with it, toilet didn’t work properly, struggled to flush it properly, shower temperature was incredibly difficult to change due to the knob being next to impossible to turn. A lot of dust in places, behind the radiators in particular, years of build up, curtains stained, damage to walls, windowsills, furniture… etc. There was literal hair all over the shower drain. Visible immediately without having to actually look for it. We could feel every spring in the mattress. Just overall, unpleasant.

Partner

8/10

Excellent

28 May 2025

Christopher

I was arriving late for work and was warmly welcomed, offered a drink and had a good night’s sleep. Will definitely stay here again…

Business Self

10/10

Exceptional

25 May 2025

Kieron

Staff was great couldn't fault them

Leisure Partner

8/10

Excellent

25 May 2025

Angela

Enjoyed

The room was very stufffy and there was no fan available. Choice of breakfast was excellent. Bar was well stocked and plenty of parking available.

Self

2/10

Poor

21 May 2025

Perdip

I had confirmation by email from booking. Com for a double bed and room, but the room that I stayed in was a twin, the pillows inside were old and over used same as the duvets with odour, the was seams nice.the kettle was faulty.

Business

8/10

Excellent

20 May 2025

Peter

Easy access and 3 minute walk to bus stop . Allowed me to check in after my conference.
Friendly staff.
Room was spacious, but light above sink not working.

Business Self

4/10

Poor

08 May 2025

Verified traveler

Queensgate Hotel

We found the staff to be friendly and helpful. Maybe be a tad deflated due to issues beyond their control. The room was reasonable to good. I say this as a few faults were found but dealt with. No Mediterranean restaurant, no wellness centre. Food menu was very lacking in choice, this included breakfast.

The hotel is in serious need of a revamp and could benefit from a more up to date feel in all areas. A shame really as the staff were great but was let down by the hotel.

Partner