Hotel Almasur Punta Arenas

8/10

Excellent

21 Apr 2026

Sangtack

It seems be new hotel, there is old part of hotel and new part
I was at new part and it was good
There was minor thing with water drain at shower but it was not a big thing
So it was good place to stay

Self

10/10

Exceptional

04 Apr 2026

Maria L

Great location just two blocks from Plaza de Armas. Nice hotel with many different type of rooms (we received an upgrade as the basic room does not have windows to outside). Check in was too long and confusing.

Partner

8/10

Excellent

23 Mar 2026

Luis

Room was OK for the price, bathroom door was damaged but they fixed quickly. Restaurant was very good. Continental breakfast was not. The gym was OK but not all the machines were working. Location was perfect, just 3 minutes walk to main square and 5 minutes walk from restaurants. Walk 2 more minutes and you get to the port area. Also for your covenience there is a machine to refill your bottle of water in on the second floor near the reception.

Family

6/10

Pleasant

21 Mar 2026

Andrew

Decent basic hotel no view out the window except to a hole in-between more building and a window across to another room. Room had some wear and splatter on the walls. Doors locked at 9pm and even fairly late into the morning and had to enter/exit through the sister hotel.

Self

10/10

Exceptional

15 Mar 2026

Laura Marino

Clean and comfortable. Nice restaurant on site

8/10

Excellent

27 Jan 2026

Eleanor

Very nice boutique hotel. Friendly staff, and clean facilities. Good, walkable location.

Business Friends

6/10

Pleasant

26 Jan 2026

Sharon

I found the check in experience to be very frustrating. Supposedly as a VIP Gold Expedia member I can get early check in and upgrades if possible as loyalty perks. Not only coukd I not check in early, but I had to wait a further 15 minutes after the official check in. And then I was given what have been the most undesirable room in the building..literally in the basement. Two small beds and no windows.oh one that looked into the hallway.
The room was clean but really pretty basic for the price you pay….and breakfast wasn’t even included..I was glad I was only staying one night.

Partner

10/10

Exceptional

18 Jan 2026

Michael

Good off street parking.

Partner

10/10

Exceptional

14 Jan 2026

Alex

Good location,good conditions,friendly staff

Leisure Self

10/10

Exceptional

06 Jan 2026

Mike

We arrived very late, around midnight, and didn’t realize that the reception on this side was already closed. However, we were able to check in at the Almasur Hotel next to the express. The staff at Almasur were extremely friendly and helpful—much more so than the express reception.
Unfortunately, we had a flat tire, and the Almasur hotel staff went out of their way to assist us by calling local tire shops on our behalf. Since it was Saturday, many shops were unavailable, but they kindly allowed us to leave our car in their parking lot until we could get the tire fixed, which helped us tremendously.
The express hotel room itself was cozy. While not very large and with a bed on the smaller side, it is quite new and has everything you need for a comfortable stay. I would definitely recommend the Almasur Hotel to my family and friends, and I would happily stay here again if I return.

Leisure Family

10/10

Exceptional

04 Jan 2026

Adriana

Conveniently located. Close to the main city square with shops and the downtown restaurants and stores. Clean hotel, friendly staff and great breakfast selection's

10/10

Exceptional

30 Dec 2025

Shanthala

Clean room (although a bit small), great location, decent beds, attached restaurant is terrific, the bar makes awesome cappuccinos and expresso martinis ....

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Himanshu

The shower piping was leaking badly with minimal water flow from the shower head, drain was not draining properly, the sink had a leak in it, the bed had a bunk bed across the head of the lower beds…. Sqecky as my son weighes 180 lbs… over all bad but for the money

Leisure Family

2/10

Poor

27 Dec 2025

Varadarajan

Check form was horrible and did not work

10/10

Exceptional

27 Dec 2025

Libertad

Yes

10/10

Exceptional

22 Dec 2025

Edward

Friendly, helpful staff and very nice accommodations with a great location within easy walking distance of city attractions.

Leisure Partner

6/10

Pleasant

18 Dec 2025

paras

Does not stack equivalent to other 4 star hotels we stay in. The bed was very uncomfortable, and we flew red eye to arrive in Punta Arenas, should have fallen asleep in seconds. The shower drain was very slow, i had to start and stop the showers multiple times to avoid flooding. Not worth the hassle on a vacation

6/10

Pleasant

08 Dec 2025

Byron

Parking was easy and you had to buy ice. Silly.

Partner

10/10

Exceptional

29 Nov 2025

Samer

Great service, clean.

10/10

Exceptional

27 Nov 2025

Nurzat

Great

10/10

Exceptional

15 Nov 2025

Oskaras

Excellent hotel for a short stay. The rooms were clean and staff are very helpful and nice. We arrived at 3am for check in and we appreciated the speed of the check in procedure. Wifi worked well and they make delicious pisco sours!

Business

6/10

Pleasant

07 Nov 2025

Jessica

The following could be better with stronger WiFi in rooms, sound proof rooms and a way to control the temperature within the rooms. Overall the hotel wasn’t horrible for the night and would come back again.

Self

10/10

Exceptional

04 Nov 2025

Yuan Yuan

Room is spotless and staff are friendly.

Leisure Self

10/10

Exceptional

24 Oct 2025

christine

The hotel was great!
I just wish the dining options would be available all day.

Leisure Self

10/10

Exceptional

15 Oct 2025

Emillie

The staff was very helpful with helping us arrange a taxi for the next morning for our early flight back to Santiago. Property was clean and about a 10 minute walk from several dining options if you didn't want to eat in their restaurant.

Leisure Family

2/10

Poor

23 Jul 2025

Tanya

When we checked in at the regular check in time, they assigned us a room that had not been cleaned. Then they reassigned us to a room that was occupied. The third time they assigned us a room that did not have any toilet paper or toiletries. We left the property without spending the night and they did not offer a refund.

Leisure Family

10/10

Exceptional

15 Jun 2025

Jorge

Muy lindo hotel

Partner

6/10

Pleasant

23 May 2025

Laura Pamela

The hotel was nice, but the staff was constantly rude and undertrained. A special mention to food being way under seasoned and flavorless.

Leisure Family_with_children

8/10

Excellent

23 Apr 2025

Peter

Liked the general tone.

10/10

Exceptional

18 Apr 2025

Peter

Very Scandi minimalist rooms. Very warm bar and check in area. Nice mix.

6/10

Pleasant

16 Apr 2025

Gary

Small room; good hotel bar and staff. Limited dining opportunities. Restaurant opens at 7:30pm,. a little late.

Leisure Partner

10/10

Exceptional

10 Apr 2025

William

Great stay, would recommend

8/10

Excellent

30 Mar 2025

Noor

Hotel location was convenient. Room was clean and comfortable.
Breakfast could have some improvements in the options offered, as well as the coffee served.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Sheena

A very nice hotel, very cosy, we only stayed for one day and a night, brilliant 👏

Leisure Friends

10/10

Exceptional

25 Mar 2025

Tiphanie

Very nice!

Very nice hotel

Self

6/10

Pleasant

24 Mar 2025

Alfredo

Cleanness of the room was not very good. Terrible smell

4/10

Poor

16 Mar 2025

Timothy

Maybe keep looking…

Hotel currently has a sewage leak that has caused great odor in the bathrooms. Beds are also quite unstable for anyone over 90kg

6/10

Pleasant

06 Mar 2025

Mitra

The bathroom is very tiny so much so that washing your hands in the sink proves impossible .
The “full” breakfast is mediocre . We’ve been having breakfasts included in all our hotels during this trip. Almasur’s serves the same exact foods but the quality and taste is sub-par. The scrambled eggs might as well been called soup. Coffee is just brown colored water . Etc .
And the front desk staff is anything but welcoming. The man was pushy; not all suited for his role at the front desk.

10/10

Exceptional

02 Mar 2025

Colette

Clean . Nice staff. Walkable area.

Leisure Family

10/10

Exceptional

25 Feb 2025

Linda

C

10/10

Exceptional

22 Feb 2025

Michael

Friendly service, nice rooms

Leisure Partner

8/10

Excellent

22 Feb 2025

Luis

Lugar adecuado, renovado, lipio y cómodo. Bueno para viaje con amigos y familia. Cerca del puerto, la estacion de bus y el centro de la ciudad. Tiene ascensores, pero hay alguna escalera inetrmedia.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2025

Levent

We liked this hotel very much it is conveniently located and comfortable. They were very helpful to us especially Victor helped us getting national parks tickets.

Partner

10/10

Exceptional

18 Feb 2025

Mei Wang

It is a nice hotel for reasonable price

Leisure

6/10

Pleasant

17 Feb 2025

Catherine

The reception was chaotic, with too many people handling the check-in process. The room was very small, including a narrow shower. No response to email sent when asked for a clarification on pricing.

Leisure Partner

8/10

Excellent

14 Feb 2025

Sandra

Just good

The hotel is clean and comfortable in general. Sound proof great.Our room felt claustrophobics, a wall to watch from our window. When we have been travelling for 2 weeks, you expect better ... The only good pastry at breakfast , was a slide of kuchen, that was gone a min later when I wanted a piece. I asked the staff if they would bring more...He said yes. I waited for 15 min , to be told no more. A giant hotel offering a small kuchen ( it was 8:40 am) The bread quality and pastries no good. I tried better pastries and bread in other hotels

8/10

Excellent

12 Feb 2025

Hao

The staff were helpful and spoke good English.
The location is very convenient and walkable to everywhere in the town.

Leisure Friends

6/10

Pleasant

10 Feb 2025

Alastair

Nice enough but just average. Breakfast terrible

6/10

Pleasant

07 Feb 2025

Ashley

There is no hot tub! This is falsely advertised. I asked the front desk about it, they chuckled and said they don’t have it anymore. We booked this hotel after a 5 day hike, specifically to relax in the hot tub. We were very disappointed that it didn’t exist.

They also provide you with a WhatsApp number for the front desk, that no one ever responds to. We called for room service at least 10 times from the room phone with no pick up, same with the front desk.

We stayed for 2 days and they never refilled our coffee pods for our coffee maker.

On a positive note, the hotel is clean and the restaurant was very good. We didn’t have a bad experience but we were disappointed several times with service and false advertising.

Leisure Partner

10/10

Exceptional

03 Feb 2025

Harry

Great location and friendly staff!

6/10

Pleasant

31 Jan 2025

Fernando

An hotel's primary objective for a tourist, is that it should be place where one can rest. This objective wasn't met

Leisure Partner

10/10

Exceptional

25 Jan 2025

Marcella

Friendly staff, excellent customer service and very clean place

Leisure Family

8/10

Excellent

20 Jan 2025

THEODOR

VERY CONFORTABLE ROOM

Partner

10/10

Exceptional

20 Jan 2025

Walter

Muy lindo hotel cerca del Micro centro de la ciudad. Volvería a quedarme en este hotel.

Leisure Partner

10/10

Exceptional

15 Jan 2025

Jacqualene

We have stayed here twice now and have found it comfortable with great access to town and wonderful staff. The food is also excellent

Business_and_leisure Friends

10/10

Exceptional

03 Jan 2025

Michael

Excellent no thrills hotel. Attentive staff. Restaurant is good but did get overwhelmed when they were the only place in town open but the wine kept flowing so all was good.

Leisure Self

10/10

Exceptional

01 Jan 2025

NASRIN

Excellent Hotel!

Hotel ws very comfortable and in an excellent location with walking distance to all kinds of restaurants, ocean, coffee shops, shops, attractions etc.. We thoroughly enjoyed our stay! Hotel staff was absolutely amazing, caring and very helpful!

Friends_and_family Family

8/10

Excellent

30 Dec 2024

Puja

This hotel was good. Located right in town, front desk staff was friendly and helpful. Room was comfortable. The only issue I had was with kitchen staff. I’m vegetarian and asked for a packed lunch to be made for me to take on one of my tours. They assured me I would get a cheese sandwich and even showed me the ticket where they wrote “cheese sandwich, no ham” on it for the kitchen staff. Lo and behold the next day when I got my lunch, there was ham in the sandwich and I couldn’t eat it.

Self

4/10

Poor

30 Dec 2024

Ke Di

The room is not sound proofed at all and we were woken up multiple times at night because of shouting on the streets and people walking by.

Also our room, 419, has a window that faced toward a shaft. It smells funny and also we are just meters away from another window from another room and it felt incredibly awkward.

Oh btw the sink is so tiny whenever you wash your hand the water spilled absolute everywhere in the ground.

A 4 star hotel with no window and give off dungeon vibe... DONT COME

Leisure

6/10

Pleasant

29 Dec 2024

Natalia

The room was comfy but really small, the shower and sink were in the same space as the bed. The location was great, you could walk everywhere from the hotel. The staff were not very accommodating and there was a lack of communication and understanding.

Leisure Partner

10/10

Exceptional

27 Dec 2024

Jeffrey

Clean and modern rooms. Very friendly and helpful service. Breakfast is very nice with long hours. Parking is tricky because the lot is small. Street parking in the area often has a fee, but you can kind parking a couple blocks away for free

Leisure Family

4/10

Poor

22 Dec 2024

KEDARNATH

Layout is not good - narrow corridors / like 2 buildings joined together

All instructions are in Spanish only

The bar closed before the posted time and some staff were not very helpful

Leisure Family

10/10

Exceptional

18 Dec 2024

Kathleen

Amazing staff

10/10

Exceptional

17 Dec 2024

Badri

Great property

Leisure Partner

8/10

Excellent

10 Dec 2024

Jacqualene

Our second stay this month. Comfortable, clean and friendly/helpful staff

Business_and_leisure Friends

10/10

Exceptional

28 Nov 2024

Mark

4 Stars

Nice hotel, friendly and helpful staff. Beds were a little too soft for us, but everything else was very nice.

Partner

10/10

Exceptional

26 Nov 2024

Brandon

This hotel is very large and has a restaurant that serves delicious food that opens up at 7:30 PM

Leisure Self

10/10

Exceptional

25 Nov 2024

Jacqualene

Lovely hitel with great facilities and incredibly helpful staff

Business_and_leisure

10/10

Exceptional

07 Nov 2024

Homyung

nice staff kind told me good restaurant

Leisure Self

10/10

Exceptional

01 Nov 2024

Fabian

Quiet and wonderful place, close to different restaurants in the area.

Leisure Partner

4/10

Poor

17 Oct 2024

Srikant

Lovely property and location with wonderful staff. Unfortunately ruined by false advertising of a gym, spa, sauna and hot tub which were not there. They were being refurbished and gutted it. When I approached ri check out early to find a hotel with a gym as I always need a gym, they refused a refund. I left early anyway. Expedia did try to help but nothing from the hotel. Also of note, a very noisy room and hard to sleep.

Leisure Self

6/10

Pleasant

10 Oct 2024

Verified traveler

Nice place but very poor quality beds

Very poor quality beds

Business

10/10

Exceptional

25 Jul 2024

Marc

Very good

very good hotel; unfortunately, sauna was not working; good food; very friendly staff, they were very helpful for me

Self

10/10

Exceptional

28 Jun 2024

Dylan

Everything was in great condition. The beds were super comfortable, the staff spoke English, and the food was great!

Leisure Self

8/10

Excellent

17 Jun 2024

Daebong

transportation

10/10

Exceptional

12 Jun 2024

M A

It was a good stay. Breakfast staff could be less cold and more inviting/helpfull

Leisure Family

8/10

Excellent

24 May 2024

Nella

Super cómodo y limpio

8/10

Excellent

02 May 2024

Elio Jose

Excelente hotel

Me encantó el hotel, realmente cómodo y confortable. La atención del personal, excepcional. La comodidad de la cama y el confort vale la pena. Las habitaciones cuentan con escritorio, perchero, pequeña nevera y tv. El baño es algo angosto, pero tiene jabón y lociones, también cuenta con secador de pelo. Lo único malo es que se escucha el ruido de los pasillos, por eso no le doy puntuación máxima. Está en una excelente ubicación, puedes ir caminando a distintos lugares de la ciudad, el terminal de buses está a 10min y el aeropuerto a 20min.

Partner

10/10

Exceptional

23 Apr 2024

Marianne

Good Value for the money

Good room, clean & quiet

Self

6/10

Pleasant

11 Apr 2024

David

Hotel is fine, spa is not

The hotel is clean but pretty average, nothing much to write home about.

If you're like us and specifically booked this place because of the sauna/hot tub after a long day of hiking, you're going to be very disappointed. It costs 20k Pesos (20USD) and even if you book the spa in advance they will not preheat anything, so well before anything gets to temperature, they will start shoving you out because your hour is up.

Friends_and_family Friends

10/10

Exceptional

09 Apr 2024

claudia

Excellent

10/10

Exceptional

07 Apr 2024

juan ignacio

Excelet location, amazing builinding, clean and super kind employees!

Leisure Partner

8/10

Excellent

05 Apr 2024

Helen

Dining room is not very good. I specified how I wanted my steak cooked (medium) and they sent it out raw. It was absolutely disgusting and when I tried to send it back and get something else instead, they wanted to charge me for 2 meals. Manager had gone home so there was no one to appeal to. Would not recommend eating at their restaurant.

Leisure Friends

10/10

Exceptional

01 Apr 2024

Barbara

Check-in/out process was easy, room was very comfortable and clean.

Leisure Family

6/10

Pleasant

10 Mar 2024

Mark

We were assigned a room that did not have a real window to the outside which was a negative. Additionally the room was hot and we could not find the thermostat or cool it down for easy sleeping. Restaurant was good and facilities were generally good although the spa was being repaired. Staff at the front desk was all business and didn’t address our concerns for late checkout or identifying lunch options or early coffee options. Generally a good stay but missed on some of the pluses we would expect.

Leisure Partner

10/10

Exceptional

07 Mar 2024

Siuchan

This was a cosy, comfortable hotel in a quiet area. The staff were helpful

Self

10/10

Exceptional

28 Feb 2024

Gerd

Nice room, good food.

Leisure Partner

10/10

Exceptional

26 Feb 2024

Bogdan

The location of the hotel is very good, right next to the main square of the city. We were given a nice and pretty big room. Free parking is available on site. The food is also impeccable

Partner

10/10

Exceptional

25 Feb 2024

Betsy

Good location. Excellent value. Charming

Leisure Friends

8/10

Excellent

21 Feb 2024

Jo Ann

So far so good. We somehow ended up with the ADA room, which we did not request. It’s large and comfy, but close to the bar. We will see if it’s noisy.

Leisure

8/10

Excellent

21 Feb 2024

manish

The room was stuffy with no fan in the room. With continuous barking of stray dogs and traffic, it was hard to sleep. Staff was friendly though.

Leisure Family

10/10

Exceptional

18 Feb 2024

Nancy

Very good value for a clean efficient well run hotel

Leisure

4/10

Poor

12 Feb 2024

Alexander

Could easily hear everything (phone alarm clock, showering, toothbrushing, TV, conversations) of the adjacent room.

8/10

Excellent

04 Feb 2024

Junxian

The interior is much smaller and old than what i expect.

Leisure Self

10/10

Exceptional

01 Feb 2024

Robert

Good except people were noisy at 3am

Leisure Partner

10/10

Exceptional

30 Jan 2024

Jeanne

Front desk staff helped us out when we accidentally threw out an important paper for immigration

Leisure Friends

10/10

Exceptional

24 Jan 2024

Craig

The hotel was excellent. There was an issue at 7:00 AM one morning when the staff turned on the music system for the lobby but did not notice that it was on throughout the entire hotel. It was load and woke us up but it was corrected quickly

Leisure

10/10

Exceptional

19 Jan 2024

Shelly

Lovely hotel and friendly staff.

Leisure Friends

8/10

Excellent

07 Jan 2024

Juan

Poor breakfast & room too small. Besides, hotel charged us VAT, which we were not aware that we have to pay for.

Leisure Partner

4/10

Poor

06 Jan 2024

Lili

The hotel was at full capacity and the staff seemed totally unprepared for this. At check in we were given a room that was occupied (Imagine the shock of walking into a room after an hour in reception to find it dirty, with other people’s stuff!). Breakfast was lackluster and the staff insisted on charging it although it was clearly stated it was included in the reservation. Definitely not recommending or returning

Leisure Family_with_children