Reef Beach Resort

Philippines , Surigao del Norte
GENERAL LUNA, Tourism Rd Siargao Island
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50 reviews shown

4/10

Poor

18 Mar 2026

Daniel

I’ve stayed here before and had a really good time. Unfortunately the owners have let this place become completely rundown. The room smelled like mold and everything needs to be updated. The Wi-Fi is absolutely terrible. The kitchen is not fully stocked with what it needs. The staff is great, but unfortunately, they have let this place go. I’m told they’re gonna remodel so maybe in the future will be better. I wish I had four arms so I could give it four thumbs down right now.

Friends_and_family Friends

6/10

Pleasant

19 Sep 2025

Kane

The rooms are clean and Friendly staff. The furniture could be updated and the bed needed a new mattress. The restaurant is good. Good over all but a little bit pricey

Leisure Partner

6/10

Pleasant

03 Sep 2025

Marife

Breakfast was tasteful.Pool needs some make over, there were chipped tiles. The inside of the apartment, downstairs only have 2 fans no AC so it will get hot. Limited utensils if you want to cook. The worst part is the bunk bed, every time we moved, it creaked like it's going to fall apart.. the bathroom/ shower, sink was not draining unless you manually open the little black stopper, had to use a disposable fork to push. Lights are dim in the rooms..I think this hotel needs some TLC if you want to rate this as 4 stars.. definitely right now at least a 2.5 stars. You have to ask for everything, housekeeping is till 4pm only.

Leisure Family

4/10

Poor

23 Jun 2025

Ellaine

Recently stayed at the Reef Beach Resort and unfortunately, our experience did not meet expectations. The restaurant staff was consistently warm, kind and helpful, several issues significantly impacted our overall stay.

Property is quite dated and lacks modern amenities. During our visit, a local event was hosted on-site with loud music until midnight and disruptive noise continuing. Well past warm. Disappointingly, guests were not informed of this event upon checking in and only made aware during the morning of, leaving us no time to adjust plans or expectations.

WiFi connectivity was also an issue since it was unreliable throughout most of the property, only improving when near the main office. The cable TV functioned for 1 night which was frustrating.

Cleanliness was another concern, we encountered two cockroaches in the bathroom during our stay which was unsettling and indicative of some needed improvements.

Overall while the restaurant staff was a highlight, the hotel falls short in terms of facility upkeep, communication, and basic guest expectations.

Business_and_leisure Partner

8/10

Excellent

07 May 2025

Narrisa

The property, as described is a bit far from the hustle and bustle of Gen Luna. I enjoyed the quiet time and how accessible it still is from everywhere.

Breakfast was ok, I was expecting something more as I read from the reviews.

Room was spacious for 2 pax and it also has a balcony overlooking the ocean. Housekeeping wasn't a daily thing though unless you request for it.

Overall, it was a good decision to pick this hotel after 2 nights of staying at the center of Gen Luna. Definitely had my peace and quiet!

Leisure Partner

10/10

Exceptional

08 Mar 2025

Sean

Excellent

It was really clean and the hot water worked really good. The restaurant was good as well, especially for breakfast. We had the pancakes and the omelette was really good with the three cheeses. The weight staff were very friendly and helpful at all times.

Partner

6/10

Pleasant

01 Mar 2025

Malia

The room was ok. We were looking at a wall next door. Every time we walked in the room smells like sewer. We had to ask for spray.
I think I paid the private van twice. Which is 2000 pesos each way. They did not give a receipt when I arrived for the pick up. Then when I checked out and making a payment for drop off. They told I did not pay for pick up. Which I was certain that I paid it. They told me the manager will into it through the camera surveillance but never did. Another thing was the rental scooter. We were told that if we rent through them they would make sure that the bike was newer. That wasn't the case. The scooter was old and scratched up. The helmet did not worked. It was falling apart. I ask for another one and give another one that doesn’t have any clip attached to it. And then when I ask for orange juice which I paid extra for it at breakfast. They give me a watered down orange juice.
I’m a little disappointed! I don’t I will ever stay there again.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Darwin

Resort was nice… had a surprise party during the week… it was packed and entertaining… somewhat quiet other than that… enjoyed my stay

Leisure Partner

8/10

Excellent

24 Jul 2024

Farooq

Nice clean excellent food. not located closer to Cloud 9.

6/10

Pleasant

13 Jul 2024

James

Excellent Staff, but not comfortable.

The service was great, but the facility is just so-so at best. We had issues with the wifi and with our restroom that took a good several attempts to fix. The staff was always friendly and happy to help. Also, the bed and pillows were super hard and the two nights we were their they had rave-like parties until midnight that were very loud.

Partner

10/10

Exceptional

12 Jul 2024

Chad

Was very safe and the staff was absolutely amazing!! The hotel was close to all the attractions. Was very quiet and was able to relax and enjoy ourselves. The restaurant was amazing.

Leisure Partner

10/10

Exceptional

12 Jun 2024

Raymond

I’ll be back soon

6/10

Pleasant

10 Jun 2024

Timothy

Overall, A Very Below Average Hotel

AC is only in the two bedrooms. No AC downstairs for kitchen, dining and family room which has the only TV. Downstairs is like an oven in the afternoon. Poor customer service at the restaurant. I wanted to order a glass of wine with my pasta and they said they could only sell me a whole bottle. Thought Manager would make it right but she did not. She said if the rest of the bottle goes to waste, they have to throw it away, so the cost is passed on as a higher price to the customer. I ordered Rigatoni Bolonage (red sauce) and got Pasta Carbonara (white sauce) which I sent back. I don't think the wait staff knows the difference and they require training on non-Filipino foods as well as customer service. They are polite however. Overall a very below average accommodation for me and my family. I won't be back.

Friends_and_family Family

6/10

Pleasant

27 May 2024

Kenneth

Having breakfast in the morning outside overlooking the ocean was nice. There was a coffee place across the street where I can get a cappuccino to go and then drink it when I was having breakfast at the hotel.

Two times a week there would be a beach party at the bar and restaurant area from 8:00 p.m. to midnight. If you don't plan to be part of that party you will not get sleep anywhere in the hotel.

Leisure

8/10

Excellent

18 May 2024

Marilou

Great customer service, full ocean views and good location

Leisure Family

10/10

Exceptional

14 May 2024

ZILDOMAR

Excellent customer service

This resort is simply fantastic!!
The amenities, restaurant, customer service and friendliness from the staff is commendable!!

Self

6/10

Pleasant

07 Mar 2024

gil jones

The employees were great and really courteous! No issues there.

The property on the otherhand, it needs a bit of maintenance. The room we got, the water pressure on the 2nd floor shower (it's the only shower on the room we booked and we booked an apartment with 2 rooms) is non existent. It would take you quite a long time to take a shower. Then the toilet tank doesn't refill fast enough. We had to fill the tank using the bidet.

Leisure Family

8/10

Excellent

02 Feb 2024

Jason

On the beach good restaurant. Only complaints rats and roaches. The swimming pool needs attention. Nice rooms modern wifi signal in and out

Leisure Partner

10/10

Exceptional

04 Jan 2024

Allison

The staff was very helpful, the amenities were great, and the area is very safe and walkable to everything you could need.

Leisure Friends

10/10

Exceptional

17 Sep 2023

Bart

VERY cool time.
Thanks to all!

10/10

Exceptional

17 Apr 2023

Mariaroselli

Everything! Especially the staff and the management 2 thumbs up for their professionalism. I highly recommended this place.

Leisure Partner

4/10

Poor

06 Nov 2021

Marlon

The room was actually outside the hotel…. There is no security… it is so dark when you go up… the stairs are dangerous. One of my companions actually slip… the lavatory is stuck, the phone doesn’t work, the wash basin in the bathroom leaks… definitely not a pleasant stay… we left earlier

Leisure Family_with_children

4/10

Poor

18 Dec 2019

Verified traveler

We like that we left. I would have cancelled but it was not allowed. No water pressure on the shower. Limited hot water. Very uncomfortable bed. Ants/bugs in the room. Restaurant food at the resort is horrible. The whole place/rooms needs to be demolished. Room stinks. Staff is okay. Not worth the money.

Leisure Family

8/10

Excellent

11 Dec 2019

Verified traveler

Good location, large room. Good breakfast but was charged extra for ice coffee and no one mentioned that it wasn’t included in the breakfast.

6/10

Pleasant

31 Oct 2019

david

Average hotel

Average hotel for area with average service and facilities at best . Expensive for quality of accommodation on offer but there again everything in General luna seems overpricedomewhat surprised at customer rating it has

Partner

10/10

Exceptional

01 Oct 2019

Bernardo

Pleasant stay in Siargao

Had a wonderful time at Reef Beach Resort. They had the most accommodating and friendliest staff! I will definitely come back again. I highly recommend!

Family

10/10

Exceptional

18 Sep 2019

Leon

Very happy

Great place, good restaurant, friendly staff and the pool was a good spot to cool off. Great views right onto the beach. Very comfy and clean room and best selection of tv channels in the 4 hotel's I stayed at in siargao

Partner

4/10

Poor

26 Aug 2019

Verified traveler

The staff are very accommodating specially Marlon, John Bert, Juan and Joan and the manong guard at the gate.
Not good about a reef resort, cannot be considered as a four star hotel. We reserved and paid early Jan.29 ,2019 and Checked in August 22, 2019, thinking we are to get a nicer room
And view but unfortunately we were given a room near a room being renovated and painted which Paint is still
Fresh and can we smell them
In our room. That is not good for our lungs. We requested for a change of room but they told us no more available rooms .It’s good that we saw Marlon that night and we were transferred to a bachelors pad, downgraded but better than the first one.
There were cockcroaches at the room coz they clean it only every two days, tissue papers are limited . No hand towels or even face towels. We don’t expect this kind of accommodation. We travel international and domestic but this is the worst experience so far. If not for their staff maybe we can rate them as two stars only. Photos of the hotel shown on line is totally different from that in person.
Their food is good but pricey. With this experience ,
Will never book at Reef Resort ever.😞

Leisure Friends

4/10

Poor

30 Jul 2019

Reindeer

I didn’t like the B1 room that we stayed. The bathroom smelled! The bidet was broken, it was leaking. The water on the sink in the bathroom stinks also. The kitchen cabinet smelled like cockroaches!

Leisure Family

8/10

Excellent

27 May 2019

Aldo

Location is perfect if you want to be close but not in the busy area of tourism road. Staff is friendly and helpful.
They could improve on their food ..... they could take lessons in burritto making and lessen the tempura batter.
I'd stay here again. Price is reasonable.

Business_and_leisure Family

10/10

Exceptional

10 Mar 2019

Barbro

Great stay

Great hotel and staff. Room was very nice and clean. The pool was great and sunloungers overlooking the ocean perfect., Staff were really polite and friendly. Definitely recommend staying.

10/10

Exceptional

20 Jan 2019

Jan

Review Reef Beach Resort.

Due to the fact we lost our luggage from DC to Manila, we had to shorten this visit to one night. Too bad, but the local staff and hotels.com arranged a refund. Thanks much to both parties. Great service, great hospitality.

Partner

8/10

Excellent

07 Dec 2018

Alfonso

Staff were very responsive and the room was well equipped, even though water mains and internet were less than ideal as seems to be the case with the rest of the island. The restaurant did avoid the usual: \"sorry sir not available\", which was appreciated. *Reef* beach is exactly what you get.

Leisure Partner

10/10

Exceptional

06 Nov 2018

Arnold Jay

Reef beach as a resort is great! The location, the food, the staff, the views, and the room we stayed in were all top notch and very much well worth the price paid for the stay. Only minor thing that we can think of to complain about is that there are certain areas/objects/spaces in the room that we stayed in that looked like it wasn't cleaned in a long while... good thing that this is just a minor detail for us and did not take away from the experience.

Highly recommended to stay in this place when visiting Siargao. It definitely has everything you need.

Partner

10/10

Exceptional

31 Oct 2018

Verified traveler

The resort is in a terrific location and is an ideal place to relax

4/10

Poor

31 Oct 2018

Verified traveler

construction going on right next door, noise, hammering, not a comfortable relaxing experience. i left early could not deal with the noise. the wifi was not good. could not be on for longer than 5 min without getting kicked off.

10/10

Exceptional

16 Sep 2018

Elvie

Completely satisfied

The A/C control is not working. The stove is not operating. Need blankets to warm us during the night.

Family

8/10

Excellent

12 Sep 2018

Verified traveler

The staff are friendly and couteous especially Julius even climbed up the coconut tree to treat us with fresh coco juice on our arrival.
When they knew we were celebrating our anniversary, they decorated our room and gave us CHARDONEY. That was indeed a pleasant surprise!
We enjoyed our stay in Reef Beach Resort.

10/10

Exceptional

02 Sep 2018

Verified traveler

Home feel to the place,,, great view,,, clean pool,,,beute menu.....I WILL BE BACK

10/10

Exceptional

30 Jun 2018

April

Relaxing place

Great place to relax and enjoy vacation with family and friends.

10/10

Exceptional

14 Jun 2018

ojie

we;ll be back...

the location is just right, not so far from Cloud 9 and other establishments including the Boulevard/market. we love that we can cook and they have utensils available. It is very spacious, we are only four but six people can stay comfortably. The place is quiet. Food is okay though we only had breakfast there. you can relax in their pool, veranda, in the restaurant , walk in the shore or laze in the garden. They have pet dogs.

Family

2/10

Poor

19 May 2018

Tim

Long wait to check ...wrong room ... poor front desk and guest services..Kick backs to preferred taxis..Hidden charges. Noisy corperate partys..overpriced food ....STAY AWAY

8/10

Excellent

04 May 2018

Verified traveler

Great stay in Siargao

Great place to stay in Siargao, right on the seaside, and a short walk from the beach. The food served at the restaurant/bar was really nice. Staff was helpful and kind.

8/10

Excellent

10 Apr 2018

Verified traveler

Spacious home

I booked our stay tru expedia just for a night for 5 pax but was charged extra 1 pax when the home can accomodate 6 pax plus other tax charges. If I booked directly to the hotel I could have save 2k php. The facility is clean but pricey to the fact that there are not much things to see except enjoying the pool.
Ita very close to the beach. There were no wifi available in our unit and the tv has poor connection. The thing I only like is you have a spacious living room and dining where you can cook your own food withoit worrying kotchen itensils to use.

8/10

Excellent

13 Feb 2018

veronica

Perfect for surfers

I stayed at Reef Beach Resort because of its proximity to Cloud 9. In less than 5 minutes using the rented car I was already there, amused at the early risers raring to experience the Siargao waves. The hotel staff were all very nice, but efficiency can be improved, esp in the dining area. Faster service would have been very welcome esp after a day outdoors. Excellent for surfers, not for luxury travelers though. Cereal breakfast was excellent with hefty serving of fresh mango and banana.

Family

10/10

Exceptional

02 Feb 2018

Maria

Loved Reef Beach!

Stayed 3 nights with family and friends and we loved how friendly the staff were, we loved the beachfront property, stayed in a two bedroom seaview villa and a another room which was so comfortable and we got to cook and lounge by the pool area. I would definitely stay here again as the location was nice and close enough to get to cloud 9 and nearby shops and cafe.

Family

8/10

Excellent

22 Jan 2018

Oliver

Great service

Lovely stay. The rooms are extremely spacious and the hotel staff were really helpful! Highly recommended

Partner

6/10

Pleasant

01 Oct 2017

Verified traveler

Didn't know room was against the main noisy road. Thought it was near the ocean. Room was nice once nightfell past 11 pm. Reception staff super nice

Family

10/10

Exceptional

13 Aug 2017

Nina

Great service, great location, well-equipped rooms

Our family of 16(!) stayed at reef beach resort occupying three villas and extra beds last July for the siargao international marathon and their place was just the best! Price was very reasonable for the quality of service they provide as well as the amenities. Eldon of front desk and MArgie were such gracious hosts and very friendly. They accomodated our requests and took care of the land and sea bookings. We had kids aged 2 and 1 so the pool was a hit but the stairs were quite a scare, but still otherwise such a nice place to stay at! will definitely stay again and recommend to others. :) Thank you so much Mam Beth!!

Family

10/10

Exceptional

25 May 2017

Jose

Amazing reef experience!!!

Great stay at reef! Place was relaxing w/ great view of the sea! Food was delicious w/ ok serving! Staff was really accomodating & helpful esp the girl at the recep! Room was spacious and cleanly good! Kitchen utensils were definitely helpful! Despite of the unusually crowded place for a period due to a movie shoot, it was great overall experience! Definitely worth the 5k per room rate! Will definitely try this again next time!

Family