Name: JW Marriott Hotel Riyadh
Address: King Fahad Road Unit 1, 7647, Riyadh, 13315-2174, SA

10/10

Exceptional

20 Jan 2026

Raul

Great staff. Magnificent breakfast

10/10

Exceptional

12 Mar 2025

Tanveer

Excellent

Business_and_leisure Family

10/10

Exceptional

14 Feb 2025

Jefferson

Excellent property. Will stay there again.

Business Partner

8/10

Excellent

05 Jan 2025

Manabu

The night view from the hotel room (24th floor) was very attractive. I have enjoyed very nice urban view.

Business_and_leisure Friends

10/10

Exceptional

04 Jan 2025

Rami

No kids club

Leisure Family_with_children

10/10

Exceptional

20 Dec 2024

Akhtar

Very nice and clean. And enjoyed their executive hours in the 4th floor.

10/10

Exceptional

15 Oct 2024

Raed

Great hotel. Limited walking area around the hotel.

Business Self

8/10

Excellent

18 Mar 2023

Mark

Need better transport options

Business

8/10

Excellent

31 Jan 2022

Ali

The staff was very nice and helpful, hotel room was nice. Unfortunately the time I went they are undergoing construction so I didn’t get to enjoy the full experience of the hotel.

Friends_and_family Friends

10/10

Exceptional

03 Jan 2022

khalid

Very good Saudi Staff and extremely polite. well done.

Friends_and_family Family

10/10

Exceptional

27 Sep 2021

Amer

خدمة الغرف كانت فقط سيئة ولا يتجاوبون ولا يردون واذا ردوا كل معلوماتهم غير صحيحه

Partner

6/10

Pleasant

13 Jul 2021

Verified traveler

I don’t enjoy

Leisure Family

10/10

Exceptional

03 Jul 2021

Verified traveler

Great Hotel!

Business_and_leisure Self

4/10

Poor

18 Jun 2021

Ridha

Inconvenience

Hotel should not be open for business during remodeling

4/10

Poor

09 Apr 2021

Firas

One-Night Business Trip Disappointment

I had high-expectations for my one-night stay at the hotel. but my overall experience was a disappointment. To list a few unpleasant surprises:
- No one helped me with my bags (or attempted to) upon arrival or check-in.
- mini bar was empty, no snacks or fruits in the room. called the room service and reception multiple times and they promised to fill the mini bar up...it took 4 hours. They sent me a complimentary basket of fruit and desert as an apology (that was nice but it came at 1 am in the morning!)
Overall, it was overpriced with below average service and experience.

Business

4/10

Poor

27 Mar 2021

Verified traveler

This is a good hotel that used to be run by Kempinski. I’ve stayed here more than 5 times. Now after being run by Marriot, the experience changed in a negative manner.

Leisure Family

10/10

Exceptional

25 Jun 2020

Ali

O ahead

Amazing place with good view

Partner

10/10

Exceptional

17 Jun 2020

Suliman

Honeymoon

Everything was wonderful

Partner

10/10

Exceptional

04 Feb 2020

Jamal

Comfortable and quite.

Self

10/10

Exceptional

03 Feb 2020

FAB

Best check in in RYD so far!
Fast, took less than 4 min
Upgraded
Cheerful professional staff
No hassle

Business Self

8/10

Excellent

28 Jan 2020

Nurah

The hotel was very comfortable and the staff was welcoming and courteous.

Leisure Self

6/10

Pleasant

21 Jan 2020

Yazeed

The balance was not work.
The Marriage package was disappointed whether when it comes to the kinds of juices or the sauces which were solid. Also, the heart cake was not delicious.

Partner

8/10

Excellent

18 Jan 2020

Verified traveler

Great location, clean room. Breakfast is ok but expensive

Friends_and_family Family_with_children

4/10

Poor

14 Jan 2020

Verified traveler

Not recommended

Not recommended

Friends_and_family Family

8/10

Excellent

07 Jan 2020

Moe

Good and clean. Staff need to be more proactive and with higher level of hospitality.

Friends_and_family Family

8/10

Excellent

26 Dec 2019

Abdulaziz

Complimentary cake!

Amazing view and quite room. They surprise me with a complimentary cake! Good and express services!

Partner

6/10

Pleasant

23 Dec 2019

Mohammed

Non branded vs Branded

I am used to this hotel but this time it was not up to my expectations. The Executive lounge service and menu was quite disappointing. The only good thing was the staff at Reception desk. The hotel needs a brand management as it was in the past.

Business

8/10

Excellent

13 Dec 2019

K

The location is good but the room was so small not reflecting the price nor the picture on the site

Business_and_leisure Family

2/10

Poor

19 Nov 2019

Verified traveler

Bathroom flooded (leaking shattaf and shower not draining), marble plinth on which the sink is located had sharp edges. Check-in very slow and check-out staff slow and unhelpful (no real understanding of customer service). Very surprised that the hotel is part of the Kempinski group.

Business Self

4/10

Poor

31 Oct 2019

Zen

The hotel building is nice, lobby is okay but the rooms are small and terrible, with walls at many awkward angles. Not enough space in the room to walk and you keep bumping into the desk or the chair. Hot water didn’t work in my room on one of the three days. The bathroom design is poor. They seem to have plonked a bathtub in what was probably the only space to stand in the bathroom. So access to basin is hard and you need to squeeze into the spaces. Opening shower door is hard. Shower area got flooded every day due to poor drainage. Amenities (bath gel/shower cap etc.) were not replenished daily and I had to call housekeeping. And for vegetarians, please note that the restaurant has only one veg dish. Hotel kept changing the car pickup from hotel front to the basement almost on an hourly basis, confusing residents and car/Uber drivers. Not recommended for what they charge.

Business Self

8/10

Excellent

21 Oct 2019

Al

Great place , clean , and neat. Prices are much higher than average of 5 stars hotel .. some issues with quick responses from staff .

Business Self

8/10

Excellent

01 Sep 2019

Verified traveler

Very nice

Overall, it was a very nice venue for a one-day staycation. The spa was accommodating to a last-minute booking, meals (room service) very nice and prompt and the staff perfectly professional. There were some minor issues with some requests, perhaps due to language barrier, but they were solved adequately. The bathroom was wonderful and spa-like, but the room itself was a little plain for the caliber of hotel. Burj Rafal Hotel was marginally nicer when it was branded Kempinski; unfortunately some of the amenities Kempinski is known for (such as the cloud-like bedding) seem to have gone away with the name.

Self

8/10

Excellent

03 Aug 2019

Verified traveler

Everything was nice at this hotel, I liked the bathtub even more which made me lazy to see the city, this shower was a bit dark would find better designing but its okay, the housekeeping didn’t add soap which isn’t usual for 5 stars hotel but everything else was nice, free valet parking is very helpful because I’m always lazy to park.

Business Self

8/10

Excellent

12 Jul 2019

Verified traveler

The only thing that I did not like that it took long time to check in, but they called me later and apologized for what happened, thats good thing to do

Leisure Family

2/10

Poor

30 Jun 2019

Verified traveler

One of the worst hotels in Riyadh, they refused to check me in due to some documents that I don’t have it and im already paid for the room!!!
Still am waiting to refund my fees and points.

Business Family

4/10

Poor

02 Jun 2019

Verified traveler

The view is good
The seats not clean
The told me that the room with breakfast then when I finished the said the breakfast not included and u should pay

Leisure Family

8/10

Excellent

04 May 2019

Verified traveler

Not the best place in town

Family

10/10

Exceptional

26 Apr 2019

Martin

Well worth staying here

Very nice hotel as you would expect. The only issue was a slightly dodgy wifi connection in the room which meant FaceTime calls were slightly stilted. But otherwise a lovely hotel with great food.

10/10

Exceptional

11 Mar 2019

Verified traveler

Great location and facilities. Loved the room and everything.

Business Self

2/10

Poor

10 Feb 2019

TORKI

The deal with the guests and the cleaning and its noise

Leisure Family

2/10

Poor

07 Feb 2019

TORKI

Bad service I ordered food at 2 am and when I asked him to sign he said no pay cash i said my wallet in the car he said ok i will check i said ok let me sign and i will pay when i check out he said ok i will check with them and he leave, after 10 min and my family sleep around 3 am they called to the phone of the room and they disturb us when nobody answer they call to my personal mobile !! And the houss keeping they come at 10 am i said come after one hour they didn’t come when talk to the manager he said u have only one clean a day u refused it the will not come again ..!! At this moment I thought i am in a jail not hotel :) .. overall not recommended at all.

Leisure Family

6/10

Pleasant

02 Jan 2019

Verified traveler

I had to wait for 2 hours (5pm) to pick up my room 

Friends_and_family Family

8/10

Excellent

17 Dec 2018

Abdullah

Amazing junior suite

Partner

8/10

Excellent

14 Sep 2018

Verified traveler

A good hotel, friendly staff. Food is average
I
Ike the cigar lounge ..it’s always my choice in Riyad

2/10

Poor

02 Aug 2018

Said

Train your staff properly

I stayed for one night, the staff lacks skills, they made too many mistakes during check in/out. The room layout is so weired. My overall stay was so bad and i would definitely not stay their again.

10/10

Exceptional

28 Apr 2018

Waleed

I will come back again

Like it, it is a great hotel in north of Riyadh. Near the king Abdulllah FD.

8/10

Excellent

07 Apr 2018

Yasser

Grea for business trips

Good location, rooms and staff. Food is average but they do have a cigar lounge

6/10

Pleasant

17 Mar 2018

Patrick

Rude check in person

We arrived. As saw that the pool was closed. The check in person said ‘it’s not my problem’.
He was incredibly rude.
We called the manager who was helpful.
We checked out immediately and went to the Ascot hotel

8/10

Excellent

02 Feb 2018

Verified traveler

Great location and good staff ....:......................great location and good staff
Great breakfast

10/10

Exceptional

24 Aug 2017

FAWAZ

its one of the best places in Riyadh

it was a nice experience, 18the floor is the executive floor with a wonderful lounge and view, don`t miss it.

8/10

Excellent

15 Jul 2017

Hernando Irvine

Very stylish hotel

The pros: Very stylish. Modern. Comfortable beds. Nice view of the city lights at night. Guests are warmly greeted by Arabic coffee and dates. Helpful staff - promptly attended to our needs. High quality food at the restaurants.

The cons: the location is a bit far from the ministries and from the souqs. The restaurants are a bit too pricey.

4/10

Poor

08 Apr 2017

ali

room description is misleading

room description is misleading. rooms are clean and comfortable. But this feature is currently in almost all grades of hotels. Room rates are very high for the kind of rooms and location.

10/10

Exceptional

19 Dec 2016

nelson

Very Clean, Spacious, Safe Atmospher

was amazing and very secure, safe atmosphere

Partner

10/10

Exceptional

21 Nov 2016

sami

luxurious hotel

It was wonderful stay with family

Family

10/10

Exceptional

12 Nov 2016

MALEK

Luxurious loved

Luxuries hotel in Riyadh city , beautiful , you can chill in , the workers are well behaving with all visiters ! I recommend this hotel for business meetings , family & friends gatherings.

8/10

Excellent

03 Nov 2016

Justin

Nice hotel. Excellent spa and pool service.

8/10

Excellent

26 Aug 2016

Majid

My stay

Good in general
Keep calling the front disk with no answer

6/10

Pleasant

02 Jul 2016

Abdullah

A very over priced hotel!!

Regardless of season, a 100 $ per night per room is a fair rate...NOT more!

8/10

Excellent

17 Jun 2016

Verified traveler

OK for business travel; water quality is horrible

So far my stays were pleasant. Room is very clean and comfortable. All hotel restaurants are closed during the day through Ramadan, so only room service is available. Food quality is decent.

One let-down was with the hotel's car booking service. No car showed up for the scheduled time. After waiting for 10 minutes and trying very hard to track down a staff who could finally figure out where my car was, I was told that they just forgot to book my car. I ended up getting a taxi myself and was late for my meeting.

Also the tap water quality is very bad. There were many white deposit formed on bathroom sink and faucet after I turned on the tap. And it is the same problem with the shower water too. I understand it is the standard water quality in the country, but the hotel could have easily installed a water filter.

6/10

Pleasant

26 Apr 2016

Mohammed

Amazing property but poor service level

Amazing property but lacks service...First night was horrible as AC was broken and they could not fix it till check out.No evening/turn down service done. Very disappointed with service level.

10/10

Exceptional

23 Mar 2016

Verified traveler

Nice hotel

The experience was great.
Has great cafe shops nearby

6/10

Pleasant

15 Feb 2016

Abdullah

Not what you expect from Kempinski.

The service and cleanness of the hotel is less then average you would expect butter from a Kempinski hotel

10/10

Exceptional

06 Feb 2016

Verified traveler

good hotel

everything was good

8/10

Excellent

17 Jan 2016

RiyadhUk

New but small rooms

Nice, new hotel. Even I have stayed in an executive suit, the room was small. It's over priced compared with similar 5 star hotels in Riyadh.

6/10

Pleasant

11 Jan 2016

Verified traveler

doesn't deserve 5 stars

the staff are not friendly and not a professional

6/10

Pleasant

15 Dec 2015

Verified traveler

Hotel good, service not so great

The rooms are nice, service lets it down. Food distinctly average but expensive, and not a huge amount of choice. Trying to get hold of the concierge is v difficult. Trying to get a car or taxi is difficult. I was late for meetings on more than one occasion because they said they'd booked a car but never did. Most annoyingly, the staff didn't seem to feel any urgency to sort out their mess. Made every morning a worry.

8/10

Excellent

20 Nov 2015

Mahmoud

Great Business Hotel with Good Food Places

A cozy hotel with good access to main new business areas in Riyadh. Despite having some teething issues on their opening but they deserve a second chance.

4/10

Poor

21 Oct 2015

Verified traveler

the bathroom was broken and it made Annoying for me I tried to change the room but they didn't change the room for me and the didn't fix the bath. when I need the bath I went to the lobby of the hotel. it was my worst experience.

8/10

Excellent

02 Aug 2015

saad

Overly priced. For the same price I strongly sugge

It was not bad. However I see no reason for the high prices compared to the amenities provided. By the way, don't you ever think of eating in the Ottoman (Turkish restaurant) inside the hotel. Not only is it extremely over priced yet food taste and quality is literally baaaaaad. Shame on them. I paid 550 SAR, I should say, I wasted 550 SAR. Never again.

Overly priced. For the same price I strongly suggest staying in Alfaisaliah. One of a kind in Riyadh.

Family

8/10

Excellent

19 Jun 2015

Verified traveler

Nice and new hotel located in the N of K Fahad Rd

Stay with my family (wife and two daughters) for short break in Riyadh. We selected the hotel since its is new and located in good location

Partner

6/10

Pleasant

15 Jun 2015

Verified traveler

I see change but not to the best !

This is second time to me here, the previous before almost one year; I see the price came up and not met the value of it. From another side, the quality of food came down and not fresh \"I am shoked with this\".

Family

10/10

Exceptional

23 Jan 2015

Verified traveler

Good to select

nice place and kiindly of the staff and is every thing is good

8/10

Excellent

15 Jan 2015

G

great business hotel

seamless from checkin to checkout,
everything you need to get business done, good free wireless speed,

10/10

Exceptional

16 Nov 2014

Verified traveler

Contemporary room with one of the walls completely window glass. I had the jonior suite and the bedroom was combined with the living area. Lights were smart and classy. The bathroom has a separate tub overlooking a wall of window glass. There is a separate shower.
Things this place is missing are few like: iPod dock and movies on demand

8/10

Excellent

23 Jun 2014

Verified traveler

Small room even the suite

I had a suite and they said you had the best one in the hotel
Then guess what ?!!

It's very small

So i'm just wendring if this a suite ! How the room will look like ?!!