Waileong
Shopping mall with cinema and eateries.
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8.8/10Excellent169 Reviews
Cleanliness8.8/10 8.8
Service8.6/10 8.6
Comfort8.6/10 8.6
Condition8.6/10 8.6
Location8.0/10 8.0
Neighborhood8.4/10 8.4
Value10.0/10 10.0
Amenities9.6/10 9.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Somerset Emerald City
Ideally located in the prime touristic area of Suzhou New District, Somerset Emerald City Suzhou promises a relaxing and wonderful visit. Both business travelers and tourists can enjoy the hotel's facilities and services.
All the necessary facilities, including 24-hour room service, free Wi-Fi in all rooms, casino, 24-hour front desk, facilities for disabled guests, are at hand.
Designed for comfort, selected guestrooms offer television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning to ensure a restful night. Enjoy the hotel's recreational facilities, including fitness center, before retiring to your room for a well-deserved rest.
Somerset Emerald City Suzhou combines warm hospitality with a lovely ambiance to make your stay in Suzhou unforgettable.
Show less
With a stay at Somerset Emerald City Suzhou in Suzhou (Huqiu District), you'll be a 5-minute drive from Hanshan Temple and 7 minutes from Shantang Street. This luxury aparthotel is 5.9 mi (9.4 km) from Suzhou Museum and 6.3 mi (10.1 km) from Suzhou University.
Make yourself at home in one of the 215 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Conveniences include phones, as well as safes and desks.
Featured amenities include complimentary wired internet access, a business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
2:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Contactless check-out is available
Important information
-
You need to know
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- The property is professionally cleaned.
- Contactless check-out is available.
-
Special Instructions
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has not indicated whether there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property is professionally cleaned
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately CNY 68 per person
- Airport shuttle fee: CNY 650 per vehicle (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Japanese
English
Chinese (Mandarin)
Nearby attractions
Soody Candy Land
2.2 km / 1.4 mi
Suzhou Water Park
2.4 km / 1.5 mi
Lingering Garden
2.9 km / 1.8 mi
Hanshan Temple
3.6 km / 2.2 mi
Suzhou Canal Park
4 km / 2.5 mi
Baimajian Ecological Garden
4.7 km / 2.9 mi
West Garden Temple
5.2 km / 3.3 mi
Classical Gardens of Suzhou
5.9 km / 3.7 mi
Suzhou City Moat
6.8 km / 4.2 mi
Tiger Hill
7.1 km / 4.4 mi
Shantang Street
7.2 km / 4.5 mi
Tiger Hill Pagoda
7.6 km / 4.7 mi
Suzhou Embroidery Research Institute
7.9 km / 4.9 mi
Suzhou Silk Museum
8.7 km / 5.4 mi
Metro Shopping Mall
8.7 km / 5.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Number of floors (main building)
- Studios: 36
- Accessible rooms: 2
- aparthotel
- American Express
- EC
- JCB
- Diners Club
- MasterCard
- Visa
- Nearest Bus / Metro Stop
- Car park
Show 38 more facilities & services
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Airport Shuttle
- Room serviceExtra charge
- Laundry serviceExtra charge
- Launderette
- Multilingual staff
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Cloakroom
- Lift access
- Shop
- Garden
- Bicycle storage
- Concierge
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- Bikes available
- Café
- Restaurant
- Non-smoking area
- Smoking area
- Highchairs
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Business centre
- Parasols
- Breakfast buffet
- Non-smoking establishment
- Fitness
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
APARTMENT PREMIER KING BEDAPARTMENT • PREMIER KING BEDAPT.KG-PE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySomerset Emerald City
APARTMENT PREMIER KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Room code: APT.KG-PE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO PREMIER QUEEN BEDSTUDIO • PREMIER QUEEN BEDSTU.PE-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- PREMIER QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySomerset Emerald City
STUDIO PREMIER QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- PREMIER QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.PE-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Somerset Emerald City
75
reviews shown
Jojo Soh
Nice hotel
Nice hotel right next to shopping
WEI
Nice breakfast, reasonable price for the room.
Jojo Soh
Great apartment
Great apartment locate within shopping and eaties
Jojo Soh
Nice apartment
Appartment within shopping mall and with subway at basement .
Not too close to attraction but can take didi easily as well. Room with washing machine microwave al very convenience for longer stay
Not too close to attraction but can take didi easily as well. Room with washing machine microwave al very convenience for longer stay
Lorraine
Spacious and clean apartment, responsive staff, shopping mall just downstairs and train station within walking distance
Rhys
Great Location hotel
Simple room with nice housekeeping services. Location was great, with a lot of food and a shopping mall beside it.
Cheung Wa
Clean well-equiped hotel located conveniently in a shopping complex
Adam
Pleasant stay
Good and comfortable. Will stay again
Andrew
This hotel is right next to Emerald City Mall and the walking street. Great location with lots of good restaurant and amenities. Lots of areas to shop and dine. Great Location!!
Verified traveler
Good standard great location
Business
Ricky
Business trip to Suzhou
Great with Mall and other facilities in close proximity.
Verified traveler
Nice place to stay
Convenient location
CC
good location
Good location which is 1KM away from the MRT station. Located near the food street and shopping mall. No problem to find food or restaurants for dinning. Good for both business or leisure.
Verified traveler
Comfortable
We were surprisedthat this hotel was in a shopping centre but in the end it worked out fine. We caught up with laundry which is handy mid vacation.
Vadim
Suzhou Somerset spring 2018.
Clean enough. Nice gym. Basic breakfast. Pure wifi, hardly works in busy hours. Nice surrounding area.
Andrew
Very spacious room because I got a Suite.
I always stay at this hotel when I am in Suzhou, because there are many good Restaurants and amenities stores around the Somerset Emerald Hotel. Most important, it belongs to the Ascott Group.
Andrew E
Great area
Very good hotel. Good balcony. Excellent breakfast. Next to shopping mall. Plenty of restaurant. Convenient store nearby.
Cannot ask for a better location.
Cannot ask for a better location.
Verified traveler
Good will definitely stay again
We booked this hotel for a weekend trip from Shanghai. The location is excellent right next to the Emerald City Mall so it was convenient to go find food or fill up the day with shopping activities. The staff was very friendly and they have taxi service so it was very convenient to go around the city. Breakfast was good. not as many options to choose from but doable. The only downside to our stay was we were supposed to have a balcony but since the hotel exterior was being repaired the balcony was not accessible. They did not inform us this until we arrived at our room and there was a note in the room.
Andrew
Nice Business Hotel
I have always stay in this hotel when I'm in Suzhou. Very convenient hotel with many amenities around
J
a hotel inside a shopping mall
Location is good. It is inside a big shopping mall. Everything is available inside shopping mall. There are a number of restaurants. The room is equipped with a small kitchen, a refrigerator and a laundry machine. Staff is friendly and helpful. WiFi is provided and works well. There is a fitness room, but no swimming pool.
Tee Young
I will stay here again on my next trip.
Good location, inside the shopping mall, a lot of restaurant choice.
hsu
Near MRT & shopping mall, though a part of the shopping mall haven't open.
Andrew
I always stay in this hotel when I am in Suzhou.
This hotel is now fully operational with the Walking street and surroundings all renovated and look great in the evenings.
Andrsee
Great Business Hotel
This is the 4th time, I am staying in this hotel because our plant is only 5 mins away from this hotel. It is located right in the middle of the walking street of Emerald Plaza with so many good restaurants, stores and bakery and amenities nearby. Definitely worth every penny spent.
Eng
Somerset Excel
Comfortable hotel with excellent staff
John Isaac
Great
Cleanliness of room
Quality of service with 2 thumbs up
Quality of service with 2 thumbs up
Paul
Suzhou gem
Great place to stay, lots of food options in the attached shopping mall. Grocery store and excellent food court on lower level. Very good breakfast at the hotel but a little overpriced at 72 RMB.
A bit far from metro, but taxis are very cheap and a good way to get around Suzhou.
Had one bedroom unit which included kitchen. Spacious, modern and clean.
A bit far from metro, but taxis are very cheap and a good way to get around Suzhou.
Had one bedroom unit which included kitchen. Spacious, modern and clean.
hyun sub shim
Bed conditions
clean and good but bed conditions is worst. HOtel needs to change comfortable bed.
John Isaac
Two thumbs up
clean, friendly staffs and is convenient.
Verified traveler
Nothing to rave about
Being the first time to Suzhou I wasn't too sure where to stay as it is a big city. This hotel is not really located close to the famous gardens as was first thought. In the description it said it was close to the Lingering gardens however it still took about 20 minutes drive so I was not very impressed with that. We only had one night so time was important. Its a decent hotel but as stated, nothing to rave about. It is positioned in amongst the Emerald City shopping mall which is definitely convenient for shopping and food outlets. The beds are quite hard also which was surprising
Verified traveler
It's a good place to stay , nice and clean .
Philip
good for family trip
it was comfortable for family trip... worthy enough for the cost...
Verified traveler
Great location for a decent price.
We enjoy our time at this property. Customer service was excellent, and all of the front desk agents went the extra mile to help us on any needs. Breakfast was decent and fresh. Location is a plus here, the hotel is attached to a shopping mall. There is a KFC and Pizza Hut at walking distance in case you are home sick (USA). My only complaint is the internet, is too slow. Other than that, everything was nice, good price for an excellent location.
Verified traveler
One of the most Comfy Hotels in Suzhou
Great Room, Great Breadfast, Comfy stay
JKC
Great place, nice getaway..
Great accommodation, love the home away from home feel.
Nicely located behind a shopping mall for a quiet leisure stroll. With a decent sized food court and supermarket.
Only down side was the water from the shower kept dripping onto the floor, making the 'runner' by the shower smells.
Beside that, one of the better \"service apartment\".
Great wireless internet access!!
Nicely located behind a shopping mall for a quiet leisure stroll. With a decent sized food court and supermarket.
Only down side was the water from the shower kept dripping onto the floor, making the 'runner' by the shower smells.
Beside that, one of the better \"service apartment\".
Great wireless internet access!!
Verified traveler
Nice Hotel
I have stayed here about 10 or 12 times. The hotel is quite clean and comfortable. The room is great to come back to in the evening after a long day. Many western tv channels.
Verified traveler
Good hotel to stay
I staid 1 night in the hotel and can recommend it. It takes around 30 minutes to get to town. Overall clean and good.
Verified traveler
The Somerset Emerald City Suzhou - Excellent
This hotel had all the amenities one could need in a hotel, including an in room laundry machine, which is excellent if you are on a long trip. the only down side was that it was far from the train station and our taxi driver had a difficult time finding it, but I would definitely reccomend this hotel.
T
highly satisfied with the room!
the lobby was small, not very attractive but the room is really nice; clean, good size and there is a kitchen, washer and dryer! we are very satisfied with the room and would highly recommend to friends! good deal also especially compare to the other hotels in this trip! there is free internet!
KIYOSHI
非常によかったです
MASANAO
商業施設の中にあり、買い物、飲食に便利。
JEAN-GUY
Parfait pour la prochaine fois
Personnel très efficace et le ménage dans l'appartement parfait. Le quartier est très sympa.
Chun Yueh
交通非常方便。從酒店出來，立即可以進購物中心。然後，下到B1，找地鐵站的通道，走七、八分鈡，就可以搭上地鉄，完全不會淋到雨。購物中心有許多歺廳，地下室又有美食街，不用擔心會餓肚子。出酒店右轉到旁邊的步行街，立即可以找到水果店、7/11等
MASANAO
出張で何度か利用したことがあるホテルですが、長期滞在向けです。部屋にある洗濯設備、大きな冷蔵庫、料理の出来る厨房設備等が特徴です。近くにはショッピングセンター、コンビニ、レストランもあり、買い物や外食にも便利です。
MASAKI
ホテルの周辺にはたくさんのレストランがあって、とっても便利です。
部屋も綺麗ですし、ウォッシュトイレも設置されてます。
部屋も綺麗ですし、ウォッシュトイレも設置されてます。
CHIH JEN
在商場裡，購物吃飯方便。房間很大，有客廳廚房洗衣機，很適合多天住宿。離舊城區主景點有點遠。
Philippe
Bon séjour Le personnel pourrait être plus bilingue.
HUNG CHI
非常舒適的飯店
非常舒適的飯店，服務人員都很親切，設施也都很棒，早餐很好，有家的感覺，長短期住宿都是非常好的選擇，附近有百貨公司，地鐵，離火車站也很近，交通非常便利
ChengYen
房間硬體佳,整體居住感受不錯
ChengYen
服務人員態度好,貼心服務,行政酒廊整體服務佳
Hsin Tung
乾淨明亮且舒適
去年底也是因公出差入住，因周邊機能方便，今年出差也選擇盛捷，意外的發現他翻新了！走到道變得更加明亮舒適，房間一樣有廚房，真心覺得很棒，讓出差的人覺得放鬆。重點是樓下就有間小米門市，也提供外國人刷卡服務喔～
Verified traveler
ホテル周辺にショッピングモールや飲食店がたくさんあり、とても綺麗です。
また、バリアフリーなので、車椅子の方へもおススメです。
また、バリアフリーなので、車椅子の方へもおススメです。
Verified traveler
洗濯機が部屋についていて、便利。
JAESUNG
생각외로 조금 비싼 동네에 위치하여 상점이나 식당들이 조금 가격대가 있었지만 호텔 내의 서비스는 만족스럽습니다
Ta Chun
可圈可點公寓酒店
住過廈門盛捷, 所以相信該品牌, 來了蘇州繼續入住. 不過感覺蘇州的盛捷較為老舊, 公共設施配套較少. 不過房內住的還算舒適, 早餐也行, 比較像商務酒店. 房內的空調有點冷, 而且對著頭吹受不了. 酒店位置位於綠寶廣場, 號稱蘇州夜宵一條街, 逛街購物飲食都方便.
Ryuma
最高の短期滞在型ホテルマンション
シャンプーが欲しいなあ…
Hsin Tung
入住時，尚未到chekin時間，櫃台服務人員很貼心詢問後，協助辦理提前入住 整體住宿環境都很好，位於綠寶廣場旁也很方便；遇到房門無法自動上鎖 也立即派公務人員來處理，非常的有效率
WEILIEH
値得推薦
近住宅区、位於商業広場内、居住環境很好、距離地鉄站也不遠。館内及房間内的感覚相当明亮 舒適。
適合商務出差及各種形態的旅遊。
適合商務出差及各種形態的旅遊。
JYHHAUR
很方便旅遊或出差地。就早餐選項少了點。
MINORU
フレンドリーなスタッフ
過去にも何度か利用しており、「勝手知ったる何とか・・・」とゆう感じで宿泊しました。今回の部屋は一番奥で、エレベータからちょっと遠かったのが難点でしたが、それ以外は部屋や施設に関しては特に問題はありませんでした。
ただ、到着日にフロントで換金をお願いしたときに、「今日はできないけれど明日ならOK」と言われ、翌日の昼頃に換金をお願いしたら、「換金できない。自分で銀行に行って下さい」と言われた。出来ないのなら、最初から・・・ と思いましたが、ちょっと不信感を持ってしまいました。次回は空港で換金した方がよさそうだなと思いました。
それ以外は、スタッフの方は相変わらずフレンドリーであり、住み慣れた自分の部屋という感じで気持ちよく過ごす事が出来ました。
ただ、到着日にフロントで換金をお願いしたときに、「今日はできないけれど明日ならOK」と言われ、翌日の昼頃に換金をお願いしたら、「換金できない。自分で銀行に行って下さい」と言われた。出来ないのなら、最初から・・・ と思いましたが、ちょっと不信感を持ってしまいました。次回は空港で換金した方がよさそうだなと思いました。
それ以外は、スタッフの方は相変わらずフレンドリーであり、住み慣れた自分の部屋という感じで気持ちよく過ごす事が出来ました。
Tzu Yun
Nice hotel, will stay again for sure
Very nice and clean room and beds, staff attitude were terrific, location is extremely convenient,
Will choose to stay in next trip for sure, only one disadvantage is no cab could stop in front of the hotel, need to stop in a reception and walk like 2 to 3 minutes, it became less convenient if raining, and Suzhou rains a lot.. however overall it's a pleasant experience!
Will choose to stay in next trip for sure, only one disadvantage is no cab could stop in front of the hotel, need to stop in a reception and walk like 2 to 3 minutes, it became less convenient if raining, and Suzhou rains a lot.. however overall it's a pleasant experience!
Juichiang
Good
Old hotel but nice service
Mario
Albergo stile residence con cucina e lavatrice. Comodo da raggiungere in una zona strategica.
Verified traveler
Excellent. Particularly wifi with VPN that helps you to access Facebook or Google when you are in China.
Verified traveler
很满意酒店的设施，网路稍慢了一些。
CHIA-HUNG
Very nice
It's very nice hotel, good location and mtr just 5 mins by walking. Shopping mall, restaurants near around. I'll come back again.
Chichung
CP值高的旅館
CP值高的旅館
Verified traveler
Comfortable
Yu-Chien
公寓設施完善、廚房用品齊備。
Ernesto
NO RECOMIENDO HOTELES.COM PARA VIAJAR A CHINA
NO USEN HOTELES.COM PARA VIAJAR A CHINA...NO RECONOCEN LAS RESERVACIONES Y ES IMPOSIBLE QUE CAMBIEN DE PARECER...TUVE QUE PAGAR DOS VECES...ESTOY ESPERANDO QUE HOTELES.COM ME REGRESE MI DINERO...
søren
Super ophold og hotel
Super hotel med super personale, og rigtig god beliggenhed.
Tak Cheung
整潔，交通方便
酒店位於步行街和綠宝廣場內，飲食，悞樂，購物很便捷，接近地鐵塔圓站和蘇州樂園，附近有公車站，去各景點都十分方便，有小型廚房，方便煮食，值得入往
tzuchin4
商場裡的酒店,生活機能完善~
盛捷綠寶服務公寓酒店,是我旅行以來住過最好最舒適的酒店,生活機能一應具全,客房服務也很完善,環境也很方便,食衣住行,育樂,通通滿足了,在外的游子,讓我家的感覺!!很棒~值得推薦~
Verified traveler
居心地の良いホテル
10/1～4の3泊4日で、今回で2回目の利用。国慶節でちょっと割高な料金でしたが、どのホテルも同じなので、このホテルをチョイスしました。
今回は上海浦東空港から長距離バスで蘇州駅北広場まで移動、そこからホテルまでタクシーに乗りましたが、運転手は場所を知っており、何の問題もありませんでした。
受付は相変わらずスピーディで、良好な対応でした。国慶節+中秋節で銀行が休みのため、換金出来なかったのは誤算でした。部屋も前回同様によく清掃され、清潔でした。今回はシャワーの水量も問題なく、快適な状態で滞在期間を過ごせました。
朝食は、料理の種類はあまり多くはありませんが、スタッフが残量を確認しながら追加されており、調理したてのものをいただき事が出来ました。味もよく、ついつい食べ過ぎてしまいました。
ホテルがある緑宝広場は、かなりの人出がありましたが、警備の人も多く治安に問題はありません。周辺には、新しいデパートも開店したり、高層マンションが建ったり、変化とエネルギーが感じ取れます。また、周辺には公園や商業施設が沢山あり、ホテルで自転車を借りて(無料です！)周辺を散策してみるのもお薦めです。
上海浦東空港への移動は、ホテルから徒歩10分程の蘇州西駅からシャトルバスが1時間毎に出ており、移動にも便利な立地です。
今回は上海浦東空港から長距離バスで蘇州駅北広場まで移動、そこからホテルまでタクシーに乗りましたが、運転手は場所を知っており、何の問題もありませんでした。
受付は相変わらずスピーディで、良好な対応でした。国慶節+中秋節で銀行が休みのため、換金出来なかったのは誤算でした。部屋も前回同様によく清掃され、清潔でした。今回はシャワーの水量も問題なく、快適な状態で滞在期間を過ごせました。
朝食は、料理の種類はあまり多くはありませんが、スタッフが残量を確認しながら追加されており、調理したてのものをいただき事が出来ました。味もよく、ついつい食べ過ぎてしまいました。
ホテルがある緑宝広場は、かなりの人出がありましたが、警備の人も多く治安に問題はありません。周辺には、新しいデパートも開店したり、高層マンションが建ったり、変化とエネルギーが感じ取れます。また、周辺には公園や商業施設が沢山あり、ホテルで自転車を借りて(無料です！)周辺を散策してみるのもお薦めです。
上海浦東空港への移動は、ホテルから徒歩10分程の蘇州西駅からシャトルバスが1時間毎に出ており、移動にも便利な立地です。
Location & surroundings
Somerset Emerald City
436 Changjiand Road, Suzhou, China
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Somerset Emerald City
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