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Shangri-La Suzhou

Suzhou - Jiangsu · China

168 Ta Yuan Road, Suzhou National New&Hi-Tech ZoneView location

9.2/10Excellent204 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.2/109.2
Condition9.0/109.0
Location8.4/108.4
Neighborhood8.4/108.4
Value10.0/1010.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Shangri-La Suzhou

The Shangri-La Hotel, Suzhou, is located in the heart of the Suzhou New and High-Tech Industrial Development Zone, within the magnificent Metropolitan Tower, one of Jiangsu Province's tallest buildings. The hotel offers convenient access to the region's business and recreational attractions, including Suzhou's world-famous classical gardens.

Luxurious facilities include a stunning indoor pool, a fully equipped health club with a hot tub, steam room, and sauna, as well as a children's pool. Guests can enjoy 24-hour room service, childcare, luxury spa services, and executive business services.

Two superb restaurants and one lounges, provide diverse dining and entertainment options. State-of-the-art event facilities include two elegant ballrooms, an auditorium, and seven additional function rooms. The hotel offers 390 spacious and beautifully appointed guest rooms with luxurious amenities and breathtaking city views.

Horizon Club level accommodations provide premium features, including a private concierge, late checkout, and access to the exclusive Horizon Club Lounge with complimentary breakfast, snacks, and evening cocktails.

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With a stay at Shangri-La Suzhou in Suzhou (Huqiu District), you'll be a 4-minute drive from Lingering Garden and 8 minutes from Shantang Street. This family-friendly hotel is 5.7 mi (9.1 km) from Suzhou University and 6.1 mi (9.8 km) from Suzhou Museum.

Make yourself at home in one of the 390 guestrooms. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include complimentary wired internet access, a business center, and limo/town car service. This hotel has 11 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • The listed child breakfast fee applies to guests age 11 and younger.
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately CNY 128 per person
    • Airport shuttle fee: CNY 900 per person (one-way)
    • Rollaway bed fee: CNY 349.8 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Soody Candy Land 2.1 km / 1.3 mi
Suzhou Water Park 2.3 km / 1.4 mi
Suzhou Canal Park 2.3 km / 1.4 mi
Lingering Garden 3.4 km / 2.1 mi
Hanshan Temple 3.5 km / 2.2 mi
West Garden Temple 5 km / 3.1 mi
Classical Gardens of Suzhou 6 km / 3.7 mi
Suzhou City Moat 6.6 km / 4.1 mi
Panmen Scenic Area 7.1 km / 4.4 mi
Tiger Hill 7.2 km / 4.5 mi
Suzhou Embroidery Research Institute 7.3 km / 4.6 mi
Baimajian Ecological Garden 7.4 km / 4.6 mi
Pan Gate 7.5 km / 4.6 mi
Suzhou Park 7.6 km / 4.7 mi
Tiger Hill Scenic Area 7.6 km / 4.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 390
  • Number of floors (main building)
  • Single rooms: 238
  • Double rooms: 122
  • Junior suites: 17
  • Suites: 13
  • Apartments: 20
  • Accessible rooms: 2
  • hotel
  • American Express
  • EC
  • JCB
Show 81 more facilities & services
  • Diners Club
  • MasterCard
  • Visa
  • Nearest Bus / Metro Stop
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverageExtra charge
  • Wi-fi
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport Shuttle
  • Room service
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • 24-hour security
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Concierge
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Dining area
  • Clothes dryer
  • Café
  • Bar
  • Restaurant: 2
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room
  • Meeting room
  • Projector
  • Printer
  • Photocopier
  • Audio-visual equipment rentalExtra charge
  • Fax
  • Indoor freshwater pool: 1
  • Children’s swimming area: 1
  • Pub
  • Sauna
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Breakfast a la carte
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Breakfast and dinner
  • Breakfast and lunch
  • Special dietary options
  • Vegetarian meal
  • Early Check-inExtra charge
  • Identification card at arrival
  • Minimum check-in age: 18
  • Online check-in
  • Aerobics
  • Fitness
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN DELUXE TWO BEDSTWIN • DELUXE TWO BEDSTWN.2B-DX

    Photos are not available for this room type.

    Shangri-La Suzhou

    TWIN DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX

    Photos are not available for this room type.

    Shangri-La Suzhou

    FAMILY ROOM DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Shangri-La Suzhou

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Shangri-La Suzhou

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIERDOUBLE • PREMIERDBL.PE-1

    Photos are not available for this room type.

    Shangri-La Suzhou

    DOUBLE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PE-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Shangri-La Suzhou

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BED • 1 Bedroom • 84 m²SUI.EJ-KG
    SUITE EXECUTIVE KING BEDPhoto unavailable2 photos

    Shangri-La Suzhou

    SUITE EXECUTIVE KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    84 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ-1

    Photos are not available for this room type.

    Shangri-La Suzhou

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE KING BEDFAMILY ROOM • DELUXE KING BEDFAM.DX-KG

    Photos are not available for this room type.

    Shangri-La Suzhou

    FAMILY ROOM DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIER KING BEDDouble or Twin • PREMIER KING BEDDBT.KG-PE

    Photos are not available for this room type.

    Shangri-La Suzhou

    Double or Twin PREMIER KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIER KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 55 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Shangri-La Suzhou

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIERDOUBLE • PREMIERDBL.PE

    Photos are not available for this room type.

    Shangri-La Suzhou

    DOUBLE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXE • 1 Bedroom • 42 m²TWN.DX
    TWIN DELUXEPhoto unavailable2 photos

    Shangri-La Suzhou

    TWIN DELUXE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    42 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Room amenities

    • Internet access
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIER WITH VIEWSDOUBLE • PREMIER WITH VIEWSDBL.PE-WV

    Photos are not available for this room type.

    Shangri-La Suzhou

    DOUBLE PREMIER WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE KING BEDDouble or Twin • DELUXE KING BEDDBT.DX-KG

    Photos are not available for this room type.

    Shangri-La Suzhou

    Double or Twin DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIER KING BEDDOUBLE • PREMIER KING BED • 1 Bedroom • 65 m²DBL.KG-PE
    DOUBLE PREMIER KING BEDPhoto unavailable2 photos

    Shangri-La Suzhou

    DOUBLE PREMIER KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIER KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PE

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE KING BEDRoom • DELUXE KING BED • 1 Bedroom • 42 m²ROO.DX-KG
    Room DELUXE KING BEDPhoto unavailable2 photos

    Shangri-La Suzhou

    Room DELUXE KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    42 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX-KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXE • 1 Bedroom • 42 m²TWN.DX-1
    TWIN DELUXEPhoto unavailable2 photos

    Shangri-La Suzhou

    TWIN DELUXE

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    42 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Shangri-La Suzhou

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM MOUNTAIN VIEWFAMILY ROOM • MOUNTAIN VIEWFAM.VN

    Photos are not available for this room type.

    Shangri-La Suzhou

    FAMILY ROOM MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-10

    Photos are not available for this room type.

    Shangri-La Suzhou

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-10

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Shangri-La Suzhou

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX-2

    Photos are not available for this room type.

    Shangri-La Suzhou

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXE KING BEDSINGLE • DELUXE KING BEDSGL.DX-KG

    Photos are not available for this room type.

    Shangri-La Suzhou

    SINGLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIER CITY VIEWDOUBLE • PREMIER CITY VIEW • 1 Bedroom • 55 m²DBL.CV-PE
    DOUBLE PREMIER CITY VIEWPhoto unavailable2 photos

    Shangri-La Suzhou

    DOUBLE PREMIER CITY VIEW

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIER CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-PE

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-1

    Photos are not available for this room type.

    Shangri-La Suzhou

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Shangri-La Suzhou

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Shangri-La Suzhou

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 42 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable2 photos

    Shangri-La Suzhou

    DOUBLE DELUXE KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    42 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Room amenities

    • Desk
    • Minibar
    • Ironing set
    • Individually adjustable air conditioning
    • Wi-fi
    • Turndown service
    • Toiletries
    • Bathrobes
    • Slippers
    • Satellite TV
    • Housekeeping
    • Soundproof room
    • Bathroom: 1
    • Hairdryer
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Shangri-La Suzhou

9.2
Excellent
204 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.0 /10
Location
8.4 /10
Neighborhood
8.4 /10
Value
10.0 /10
Amenities
8.8 /10
75 reviews shown
10/10
Exceptional
21 Jun 2026
Danielle
As my first time overseas and to a country that doesn’t speak English, the staff were exceptional and extremely helpful and knowledgeable and most could speak a little bit of English. No problem was an issue for them and they went above and beyond to make sure my stay was amazing. They even showed me how to use the app needed to pay and order a didi. Breakfast was amazing with a lot choices for everyone’s taste. Would definitely recommend for anyone travelling to Suzhou
Self
10/10
Exceptional
10 Jun 2026
Fernando
All was good and clean
4/10
Poor
09 Jun 2026
Haohui
Old and smeelling
10/10
Exceptional
15 May 2026
John
In our experience, everything about this hotel was excellent. Every staff member we interacted with provided great service, usually go over and above what we expected.
10/10
Exceptional
25 Sep 2025
KIM GEE
Nice, clean and friendly hotel
Partner
10/10
Exceptional
31 Mar 2025
Aijun
Very well maintained, friendly staff and good location for restaurants and malls and museum.
Business_and_leisure
2/10
Poor
25 Feb 2025
Jun
Terrible Service
Business
6/10
Pleasant
24 Oct 2024
Oberschneider
Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Partner
10/10
Exceptional
16 Oct 2024
Melanie
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice.

Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
4/10
Poor
25 Jun 2024
Sinisa
Staff at this 5 star hotel is terrible. They don't know any language except Chinese.

It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere.

At checkout I wanted to pay for my laundry service where after 20 minutes of \"just a moment sir\", after each of my question \"what are you doing\", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!??

While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity.

They do not understand a simple word which is not in Chinese.

Not to mention room \"smoking smell\" and burn marks on carpet on a \"non smoking\" floor, where they offer to me that staff come and open a window and allow fresh air to \"clean\" the smell.

Not a 5 star service, and not for sure 5 star hotel.

I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service.

Should avoid for your stay at Shangri-La Suzhou!
Business Self
8/10
Excellent
02 May 2024
xiaoyong

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Friends_and_family Family
8/10
Excellent
16 Apr 2024
XIN
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Business Family
8/10
Excellent
06 Dec 2023
WON CHUL
Breakfast good, but no bbutter
10/10
Exceptional
17 Nov 2023
Francis

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Partner
8/10
Excellent
25 May 2023
James
Cleaness
Leisure Partner
10/10
Exceptional
18 Dec 2019
Khelu

Lovely vacay

Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Friends_and_family Family
10/10
Exceptional
30 Nov 2019
Dave
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Partner
10/10
Exceptional
17 Jun 2019
Troy

A great place to stay

A wonderful experience from the beginning. They always make your stay worthwhile
8/10
Excellent
02 Jun 2019
June
The only complaint I have is that we were \"led\" to use a fixed rate \"taxi\" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
Leisure Friends
10/10
Exceptional
08 Mar 2019
anthony

Definitely suggest this location.

First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.
10/10
Exceptional
29 Nov 2018
tatt

recommended

Good Location, comfortable rooms and good breakfast
Friends
10/10
Exceptional
29 Nov 2018
tatt

recommended

Good Location, comfortable rooms and good breakfast
Family
8/10
Excellent
21 Oct 2018
Trisha
The hotel is kept very well and is very clean. The staff is also very nice.
10/10
Exceptional
09 Apr 2018
ronald

suzhou experience

Our room was clean and ready for us. Great view and location was ok but far from the main tourist sites. staff professional and friendly also spoke excellent English. Breakfast buffet was over the top.
Family
10/10
Exceptional
01 Jan 2018
ALAN
It was a good hotel with excellent spacious room. The hotel condition is good; does not look very dated. The only down side is that the neighbourhood does not have any good shops or restaurants
Partner
8/10
Excellent
24 Jun 2017
CHI MAN

Shangrila Suzhou

It is good overall. Front desk is very courteous. They are helpful if you need directions. I will stay here again
8/10
Excellent
03 Jun 2017
Padraig

Suzhouu

Nice hotel, friendly staff, clean
4/10
Poor
11 Mar 2017
Verified traveler
I am disappointed to the overall experience at the Shangri-la Suzhou. Lack of staffing in restaurant and the service was poor.
8/10
Excellent
11 Jan 2017
W. Y.
Sorry, please don't let the kids run in the lobby. It is very dangerous and noice.
6/10
Pleasant
19 Oct 2016
Watson

Isolated ageing hotel.

The hotel is not close to any of the major sights resulting in it being used by tour groups. The rooms show an age that might attract lovers of the 1970s hotel interiors. The restaurant should be avoided until 8.30 unless you enjoy peak hour in Tokyo!
The saving grace were the staff: polite, efficient, helpful and with good English.
Not a hotel I will stay at again.
8/10
Excellent
17 May 2016
Edward

very comfortable

Very comfortable , good service . I would recommend this hotel.
8/10
Excellent
18 Jan 2016
Niall

Great hotel for travel to Suzhou

Excellent hotel with good facilities. Nice gym and pool.
Plenty of restaurants within walking distance.
10/10
Exceptional
29 Nov 2015
Verified traveler
Great location and excellent food. Will come back again.
Partner
10/10
Exceptional
16 Jan 2015
Verified traveler

Fully satisfied!

The only thing that I was not satisfied was location. Sauna was perfect!
Family
10/10
Exceptional
20 Oct 2014
Gorlitz

Awesome Hotel

Our stay was comfortable with very clean rooms and excellent service from the bell boy to room service. Highly recommend this hotel. Close walking distance to the Emerald City Mall and many restaurants. Was my 2nd visit to Suzhou and 2nd visit to the hotel. I would not stay anywhere else.
10/10
Exceptional
20 Apr 2014
Wei Wei

Fantastic service

Very nice hotel, great location
10/10
Exceptional
20 Oct 2013
Verified traveler

Excellent Hotel

The Shangri-La is the tallest building in the area. A great view is had from every room.
10/10
Exceptional
14 Oct 2013
Xiaoyu Meng

Excellent Taxi Services

In front of the hotel, they always had couples of nice clean Nissan taxi waiting there. (a little higher price though, but still nice and convenient). You dont have to spend any time to get a external taxi. Great location: close enough to where i want to see, including the gardens, Pagoda and Canals. Will live in there again.
8/10
Excellent
09 Jul 2013
Verified traveler

surrounding is nice and clean

a nice stay
Family
10/10
Exceptional
07 Mar 2013
Verified traveler

Nice Hotel

Nice Hotel, Good breakfast, and good location. Enjoyed me stay even tho it was short......
10/10
Exceptional
17 Dec 2012
Verified traveler

Great hotel

He staff at this hotel are the best. The hotel is great in every way. I definitely recommend this hotel for Suzhou area.
10/10
Exceptional
10 Jun 2012
Asia Trotter

Great service, and club lounge!

We really enjoyed the club lounge access; great concierge / service staff.
10/10
Exceptional
18 Jun 2026
HIDEYUKI
朝食は良かった
Self
10/10
Exceptional
16 May 2026
Shih Chih
早餐食物多樣化、豐富
10/10
Exceptional
05 Dec 2025
poul
Friendly and helpsom peppe. Nice room.
10/10
Exceptional
19 Sep 2025
Marius
Fantastisk fint hotell med alle fasiliteter
Business
10/10
Exceptional
07 Jul 2025
Shinjiro
親戚のために予約しましたが、朝食も美味しくスタッフも親切で、素晴らしかったです。
Leisure Family
10/10
Exceptional
18 Apr 2025
Yuta
全て良し
Business Self
6/10
Pleasant
22 Mar 2025
TAKAYUKI

朝食はおいしい

写真に洗浄機付きトイレが映っていたので、近隣より少し高かったけど予約しました。実際の部屋には設置されていませんでした。シャングリラホテルなら標準と思っていましたが、この点だけは残念でした。
Business
10/10
Exceptional
06 Sep 2024
Frode
Great location, close to Paradise Walk. Good breakfast.
Business
6/10
Pleasant
18 Jul 2024
Niels Ingemann

Average good hotel

Reasonable hotel compared to price and place
Partner
10/10
Exceptional
04 Feb 2024
Dowan
매우 청결합니딘 위치도 좋습니다
Business
8/10
Excellent
09 Jan 2023
Ta Chun

房内老旧的香格里拉

房内虽大,但设施非常老旧。竟然还有24吋的电视,遥控器简直可以当作古董了。酒店位置地图上看来是在龙湖天街不远,实际上走路还是要个10分钟左右,在寒冷的12月,根本不想出门走过去。住的是高楼层,景观不错。
Business
8/10
Excellent
11 Nov 2021
Verified traveler

日本人街に最も近い

日本人街近く、地下鉄は遠い。
Business
8/10
Excellent
20 Jan 2021
BO

旅行

中规中矩的服务
Partner
10/10
Exceptional
04 Jan 2021
Verified traveler
属于老牌的高端酒店,交通便利,服务周到,位于新区cbd,对面就是龙湖,购物吃饭极度便利!
Leisure Partner
10/10
Exceptional
17 Oct 2020
shujiro

立地、部屋ともによし

蘇州新区日本料理屋が集中する商業街が徒歩圏と非常に便利な立地。部屋も申し分ない。
Business
8/10
Excellent
10 Apr 2020
Verified traveler
廊下でタバコの匂いがした。かなりがっかりした。someone smoked in his room or somewhere in the hotel. So disappointed.
Friends_and_family Family_with_children
10/10
Exceptional
24 Nov 2019
Verified traveler
チェックインの際に、朝食の事で予約内容と異なることがありました為、マネージャーらしい方に相談してたら、即解決して頂きました、大満足でした!
Business
10/10
Exceptional
23 Nov 2019
Kyoungshik
아주 편하게 잘 일을 마쳤습니다
Business
10/10
Exceptional
07 Oct 2019
Verified traveler

お得に贅沢な宿泊

42階の部屋からの夜景は絶景!
朝食のビュッフェも種類も豊富で美味しい!
この値段での宿泊はとってもお得でした♪
Family
8/10
Excellent
16 Sep 2019
Verified traveler

家族旅行にオススメ

観光地からも遠くなく、日本食街も近くにあるため、日本人にはオススメです。
Family
10/10
Exceptional
03 Sep 2019
Verified traveler
ありがとうございました
10/10
Exceptional
03 Sep 2019
Tokiko

子連れに良い

レイトチェックアウトのプランが子連れにとってとてもありがたかったです。2日目はプールで子供を遊ばせてゆっくり帰ることができました。
Family
10/10
Exceptional
04 Aug 2019
guang

不错

不错
10/10
Exceptional
17 Jul 2019
Skoyaji
ベットの寝心地が良い
Business Self
8/10
Excellent
20 May 2019
Suk Ching Emily

Too far from the old city.

Hotel style is a bit outdated. The outside traffic is heavy and roads are under construction. It is difficult to cross the roads to the other malls.
Family
8/10
Excellent
16 May 2019
reiko

金鶏湖が近くにあって、景色が素晴らしく、空気も美味しくいやされました!

ホテルがとても新しく、家具、内装ともピカピカで、泊まっていって贅沢な気分にさせられる。中華料理も美味しかった。
Family
10/10
Exceptional
05 May 2019
tsuyoshi
サウナ、プールがいい
Family
8/10
Excellent
03 May 2019
Verified traveler
サービスもとてもよく、朝食も美味しかったです
Leisure Family
10/10
Exceptional
03 May 2019
Verified traveler

素敵な蘇州スマイル

フロントのスタッフ、ロビーに待機しているロビー・スタッフの笑顔が素晴らしい。特にロビー・スタッフは私の名前を覚えていて、朝や夜の挨拶時に名前を確りと呼んでくれる。チェック・アウトの時も「既に予約時に支払いが済み、追加支払いはありません。私達が教わる事が多く、次回も是非、私達のホテルに宿泊をお願いします。素敵なお客様に滞在して頂いて、私達は幸せでした」という素晴らしい挨拶と笑顔を頂戴しました。
10/10
Exceptional
26 Apr 2019
Toshimitsu
よく蘇州に行きますが、今回初めて使ってみました。接客に好感が持てます。また使ってみようと思います。
10/10
Exceptional
17 Oct 2018
hiroshi
a very comfortable rioom andnice view from a room.
lounge at 48th floor is also good.
6/10
Pleasant
19 Sep 2018
WUTSAI

蘇州香格里拉飯店旅遊體驗

離地鐵站步行有點遠,目前飯店路口地鐵在施工進出不方便堵車很嚴重。酒店很有歷史了房間設施有點舊,不過仍有5星級飯店的規格,早餐樣式很多但是會令你覺得沒啥好吃的因為多半是中式的我很不喜歡,我看很多老外逛來逛去只拿麵包,住了3晚每天都有商業會議培訓什麼的,覺得很亂很複雜,如果我是商務出差就不會選這家,旅遊就無所謂了,香格里拉集團應該在金雞湖開一家新店取代這家舊店,像杭州不就是新舊兩店並存,畢竟老店已經跟不上地區的發展,金雞湖有很多新的國際連鎖飯店。
Family
8/10
Excellent
11 Jul 2018
マッコー68

高層階のキレイなホテル

同じビルにコンビニ有、向かいにショッピングセンター有、ウォシュレット無、5分位歩いたところに遅くまでやってる日本人商店街ありました。MRT駅までは10分程歩きます。

Location & surroundings

Shangri-La Suzhou
168 Ta Yuan Road, Suzhou National New&Hi-Tech Zone, Suzhou, China

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Shangri-La Suzhou

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