Name: The valley Inn Ascend Collection
Address: 17 Tecumseh Road, Waterville Valley, 03215, US

6/10

Pleasant

15 Jul 2026

Salvatore

N

Friends

10/10

Exceptional

07 Jul 2026

Nathalie

Very good

Friends

8/10

Excellent

07 Jul 2026

David

Pedro at the front desk is so friendly. He is a great representative of the property. The property needs a little TLC. Otherwise no problems.

Partner

8/10

Excellent

06 Jul 2026

Ronald

The hotel as great. Ascend took it over in December and has big plans to make many improvements, but overall the staff and our stay was great. Good comfortable beds.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Mersedeh

Friendly staff. Good stay.

Partner

6/10

Pleasant

28 Jun 2026

John

Like other reviews the tub backing up occurred in the room I had. The remote did not work and was missing the cover for the batteries. Had to use the buttons on the bottom of the tv. Missing hand and washcloth towels. Asked for some at the front desk and was handed two washcloths. Other than that, the room was clean and best of all it was quiet.

Self

6/10

Pleasant

22 Jun 2026

David

They advertised pool( not open) , hot tub in another building and restaurant?

Partner

10/10

Exceptional

20 Jun 2026

george

Pedro was courteous and professional in handling my reservation from booking to checking out.
I would definitely stay there again!

4/10

Poor

09 Jun 2026

Knowlasia

Upon arrival the rooms smelled stale and the refrigerator made a very loud sound. I wanted to shower after a long drive from NYC and there was no hot water. I called down to reception and the concierge said “oh, sorry! I forgot to tell you there won’t be hot water”. He couldn’t even tell me when it would be back on.
The queen size beds are actually full size but they are comfy so there’s that.
Lastly, I came back from a hike to get ready for a wedding and there was no power. I had to get ready in the dark! There is no generator so I couldn’t charge my phone, do my hair, or steam my clothes. I was only able to do my makeup because of the sunlight. They had no solution besides having me use a pool bathroom at another hotel. This was the worst experience I’ve ever had.

Friends

10/10

Exceptional

28 May 2026

Ellen

Everything was fabulous

Friends

10/10

Exceptional

25 Mar 2026

Shawn

Spacious room, comfortable bed, clean bathroom, great location, ample parking, breakfast was basic simple. Fridge, microwave and sink in room were a plus. Great staff and host!

Partner

8/10

Excellent

16 Mar 2026

Kim

The rooms were clean and comfortable and the staff were friendly and helpful. Very accessible to mountain and town center.

Family_with_children

4/10

Poor

07 Mar 2026

Malia

Access to shops and restaurants is a very quick drive. The hotel itself was ok. The lobby and rooms on floors upstairs were much nicer than the bottom level where I was placed. I felt like I was in the bottom of the Titanic where the less fortunate stayed. There is also no pool unless you drive, which is unfortunate for families with children. The staff however were great for the most part. We came in for a hockey tournament

10/10

Exceptional

21 Feb 2026

Michael

Super convenient location. clean room, incredibly friendly staff! 5 min shuttle ride to mountain base. Will stay there again when returning to Waterville Valley!

Partner

4/10

Poor

21 Feb 2026

Leila

Staff was great, but the room was not at all as advertised. Very neglected, dirty (stains on every wall, stained curtains, hair on pillow cases, popcorn under a table, faucet had toothpaste residue, kitchen table hadn’t been cleaned), and there were signs of water damage throughout. Empty space where a bureau clearly used to be. No outlets for charging phones near bed, and the “house rules” was a piece of paper half taped to the wall. Got in the bed and the flat sheet and there was a large slash in the middle of the sheet. Freezing at night and there were no comforters. Breakfast was frozen waffles, mini cereal boxes, and mini box donuts. Coffee was good and they had almond milk.

Friends_and_family Family

4/10

Poor

08 Feb 2026

Andrea

Very average all around. Outdated bathroom. Breakfast did not have a lot of offerings. Front desk staff were not very warm or welcoming.

Leisure Family

10/10

Exceptional

03 Feb 2026

Michael

Front desk staff was great. There was a hockey tournament in town and the parents were bombed and the kids were screaming and running through the hallways. I understand that everyone paid for their rooms and is entitled to enjoy the hotel’s common areas, but we all need to be cognizant of the fact that all guests share these spaces and not all guests may appreciate their loud music or their screaming kids. When i asked the front desk to speak with them, they did

8/10

Excellent

03 Feb 2026

Lauri

Staff were very friendly which was nice. Common areas a bit dated, and getting the carts in and out was a bit hard due largely to weather conditions, and their age. The breakfast is very simple. My family was skiing at Waterville so the Valley Inn was very convenient for that. There were an abundance of youth hockey players and their parents staying during the weekend we were there.

Leisure Family

6/10

Pleasant

27 Jan 2026

Michael

some crumbs on the couch. Walls were dirty. plate had food remnants on it.

Leisure Family

6/10

Pleasant

13 Jan 2026

Kendra

Not the worst place we have ever stayed but not the best either. The room seemed clean and the staff was very friendly. The bed was awful… it was old and dreadfully uncomfortable, making sleeping difficult. There was hair all over the duvet cover as well, so it seemed dirty. There also wasn’t a sheet on the mattress… just a mattress cover. The closet door was falling off. The breakfast wasn’t put out because they had a group staying at the hotel that had other breakfast plans, so we also had to find other breakfast plans. It was good enough for a the short stay we had, but I’m not sure we will stay there again.

Leisure Partner

4/10

Poor

11 Jan 2026

Jessica

Staff was wonderful but the rooms were subpar as far as upkeep and cleanliness

6/10

Pleasant

09 Jan 2026

John

hotel was in a great location and was clean. The beds were the issue. Main bed mattress was fair at best and the pull out was not suitable for anyone to sleep on.

8/10

Excellent

02 Jan 2026

Susan

The property was what we were looking for. It was close to Town Square, clean, and comfortable.

2/10

Poor

12 Oct 2025

Poonam

Beware!!

It is too old hotel and everything was working at its bare minimum capacity. Breakfast options were very limited, only one person managing the reception and all..
No room cleaning service…
Sofa bed had years old mattress that has worn out its stiffness…
Acs make lot of noise…
I can keep on going and continue to say more… but have to stop at some point…
So I’m stopping here… worse stay!!

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Samuel

Staff was great. Room was clean, Kitchen had all I needed.

Leisure Family

6/10

Pleasant

05 Oct 2025

Debra

We had to physically move our beds to plug in the lights for the room. Beds looked as if someone had laid on them prior to us getting there. Staff were extremely pleasant and helpful.

Friends_and_family Friends

10/10

Exceptional

03 Aug 2025

Charles

Nice clean property. Walking distance to stores and restaurants. We would definitely stay here again.

Leisure Partner

8/10

Excellent

27 Jul 2025

Kevin

Central location

Leisure Partner

8/10

Excellent

20 Jul 2025

shawn

Great absolutely amazing

Partner

8/10

Excellent

06 Jul 2025

Jason

Value for your money

The property itself was a bit dated, but the staff and area of the property make up for it. The two floor rooms should all have a full kitchen. The small kitchenette did not make sense for the size of the room, with our large family. The beds were so comfortable, but can use more or better pillows. The pool table and breakfast were a hit with the kids. And the freedom passes are an amazing value that are included in the room.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Lawrence

The people @ the Inn couldn’t have been nicer . Anytime we needed something , they got it for us . Breakfast was continental and convenient . Nice stay for me and my family .

Leisure Family_with_children

6/10

Pleasant

09 Jun 2025

Issac

The property was not up to a hotel cleanliness standard. The bathroom shower did not appear to be cleaned well if it all, the carpets had significant staining and other fixtures were clearly beyond their prime. I would not stay at this hotel again given its state without knowing that there had been a significant renovation.

Leisure Self

10/10

Exceptional

08 Jun 2025

Michelle

We love Waterville valley

Partner

8/10

Excellent

26 May 2025

Izaias

great place to stay thank you.

Leisure Family

10/10

Exceptional

18 Apr 2025

kristen

Gluten free

Great gluten free options for breakfast!

Friends_and_family Family

8/10

Excellent

29 Mar 2025

Monika

Good quick visit - we arrived at 7 pm, left 9 am

Friends_and_family Family

2/10

Poor

21 Mar 2025

Amanda

We will never stay here again, tournament or no tournament. Not only was our room dirty, everything was broken or falling apart. The first thing we noticed as we walked into our room was the couch that was literally falling apart. Then we walked into the kitchen where there were coffee stains down the front of the cabinets, followed by the broken microwave, missing outlet faces and a table in disrepair. Next I went to put food in the fridge that was digusting. As I was doing that, we realized the toilet on the first floor was leaking from the bottom after a family member went to use it. We went to the front desk they could not move us, told us not to use the toilet on the first floor of the suite and there was no plumber to be called. They came and cleaned the fridge. The beds were awful, nothing felt clean. The continental breakfast was lackluster as best. We tried to spend as little time in our room as possible. On the last day of our stay our teammates that stayed in rooms on each side of us had mice. I can only imagine what we would have seen if we spent more time in there. Avoid this hotel at all cost!

Leisure Family_with_children

4/10

Poor

10 Mar 2025

Laura

Lack service, poor breakfast offerings. No one at the desk after 7:30pm. Kids running amuck with no one managing the site. Sheet kept falling off the bed, they were too small for the mattress and no room service for 3 days.

Business_and_leisure Family

4/10

Poor

02 Mar 2025

Jennifer

Loud kids running halls all night.

Friends_and_family Family

10/10

Exceptional

24 Feb 2025

tracey

Really nice place to stay. The room was clean and neat. Staff was friendly. It seems like an older place. Could use some updating but all in all it was a great. Coffee was good.

10/10

Exceptional

20 Feb 2025

Gregg

The service from the staff was excellent. We arrived early in the morning and figured we would just ask if we could leave our items there. Person at the front desk mentioned we might be able to check in early. She told us to come back a little afternoon, and our room was ready. We never expected that. in addition, we left two items in the room that we really wanted back. I called the resort and spoke to someone and they quickly let me know that they had the items and will mail them to me. I was amazed when I got them two days later in the mail

10/10

Exceptional

06 Feb 2025

Greg

The place was great would definitely return nice and quiet staff was great and the view from the rooms were outstanding would definitely recommend staying there

Partner

6/10

Pleasant

05 Jan 2025

Choiha

our family vacation

this hotel is aged. sofa bed is a joke. you cannot sleep on it! We needed to get an air mattress to replace it. Don't expect too much on the breakfast too

Friends_and_family Family

4/10

Poor

30 Dec 2024

Matthew

Staff not helpful. Also leave for the night and you can’t get service. Didn’t give us the right room and we had to argue with the front desk in order to get one. Not what I would expect from any hotel.

Leisure Family_with_children

6/10

Pleasant

29 Dec 2024

Melissa

The location of this inn is great. Walkable to everything with ease to the ski shuttle. The room was spacious which is also a big plus. However, cleanliness was a factor. The rugs were dirty and the bathrooms were not very clean. The beds were also not comfortable for 2 adults. My husband and i did not sleep very well from the cave in the middle of the mattress. I believe some of the rooms have been updated which may include new mattresses, but ours was not.

Leisure Family

4/10

Poor

10 Nov 2024

Verified traveler

Dingy fee-focused bummer of a re-flag

Stayed here for a hockey tournament. Upon arrival got hit with a $33 resort fee and a $50 early check-in at 2pm for a room right off the lobby. Tired room, stained carpet, broken bed frame, mildewy shower. Stay elsewhere

Friends_and_family Family

8/10

Excellent

25 Oct 2024

Jay

Convenient and spacious, but in need of updates.

Spacious suite in a convenient location with access to resort amenities...but in dire need of updates and repairs. The property looks like the misfit child of the Valley surrounded by the other favorites that got first dibs on central HVAC and semi-modern flooring and fixtures throughout. For what it was, it was sufficient for my needs but I would say it was overpriced considering the condition of the property.

Business

10/10

Exceptional

20 Oct 2024

Vickie

Beautiful

Beautiful place to stay, big rooms and dining area, very comfortable and friendly. Jet bathtub was a treat that I was not expecting, loved it

Partner

10/10

Exceptional

18 Oct 2024

Bingyu

Nice and clean

8/10

Excellent

16 Oct 2024

MD NAZMUL HASAN

Great place, great hospitality, lot of activities included with the stay

Leisure Family

10/10

Exceptional

14 Oct 2024

Amiya Ranjan

Stay was very good

Leisure Friends

4/10

Poor

14 Oct 2024

Charles

The hotel is very dated and the carpet looked yucky!

Leisure Family

8/10

Excellent

13 Oct 2024

Keith

Good price for the area, comfortable bed, clean room, decent continental breakfast.

10/10

Exceptional

13 Oct 2024

Steven

Well maintained, clean and close to restaurants. The Indian restaurant nearby is very good.

4/10

Poor

21 Sep 2024

Verified traveler

The hotel was dated. The carpet were stained and overall, it needed a coat of paint. The shower curtain had mildew on it!

Partner

10/10

Exceptional

15 Sep 2024

George

Amazing!

Friends_and_family Friends

2/10

Poor

08 Sep 2024

Verified traveler

Stay anywhere else but here!!!!

Horrible room, especially for the cost. Had to pay $75 to check in early because we had a wedding to to that started after check in. Ac was covered by the blinds, so you could chose cool air OR a dark nights sleep. Hot water didn’t come out of the sinks. Sheets and pillows were dirty on pull out couch. Bathroom was grimy. Shower leaked noisily all night. Pool was closed. Dead bolt was defective so we felt unsafe all night. Pillows were thin and lumpy. Awful breakfast. Chipping paint everywhere and outdated everything. But, worst of all, the mattresses were the WORST any of us in our family have ever slept on! We literally moved to the floor because it was an improvement. Very, very awful experience and the front desk clerk could care less when I shared these concerns.

Friends_and_family Family

8/10

Excellent

03 Sep 2024

Charles

Family loved the space

6/10

Pleasant

26 Aug 2024

jillian

We had an unforeseen change of plans, leading to a last-minute booking here. The layout of the room was great for our family of 5 - very roomy, spread out on 2 floors, with 2 bathrooms. I have the impression this hotel would have been lovely back in the day, but it was much older than I thought from the photos. Outdoor pool was cold & not very clean - many bugs & debris. My kids declined to swim. Breakfast was mostly pre-packaged items, but there were many options, and my family enjoyed it. A very pleasant surprise was that our hotel fees included a pass to surrounding amenities. We ended up spending more time in the area the following day, swimming at the nearby sports complex, riding the chairlift, and paddleboating - all free of charge.

Family

6/10

Pleasant

25 Aug 2024

Sharon

Unfortunately our room had a horrible odor. I mentioned it during checkout and hopefully they’ll do something about it.

8/10

Excellent

25 Aug 2024

Douglas

Centered to all activities we were here for. Breakfast options in are were limited. Continental breakfast at resort was meh. Lack of available outlets for CPAP, noise machine was an issue. Sofa bed is not meant to be slept on, mattress was very thin. Not filthy by any means, but entrance floor was gritty, bathroom had hair on sink and door jam. For the price, I would expect a little more.

Leisure Family_with_children

8/10

Excellent

12 Aug 2024

Cheryl

We enjoyed the stay. Our room was right next to the elevator on the first floor but we had no noise problems. The morning breakfast selection was very nice.

Leisure Family

2/10

Poor

11 Aug 2024

Scott

I was forced to stay elsewhere.

This facility claimed they had no rez from hotels.com...and hotels.com insisted they had the rez. Either way, I had no room and the hotel was full for the night. I was forced to stay elsewhere.

Partner

4/10

Poor

11 Jul 2024

Kimberly

The furniture was filthy and old, and clearly not taken care of. There was hair in the shower. There was dirt in multiple areas of the carpet. The Keurig machine didn't work. The amenities are less than mediocre.

Friends_and_family Friends

4/10

Poor

07 Jul 2024

Jamila

there is mice running in the building
we paid online and when we arrived they asked for 46 dollars more , they claimed it is the service fee

Leisure Family

8/10

Excellent

22 Jun 2024

Ellen

Breakfast was definitely lacking, no hot food. The area was great and we received free passes to the athletic center and other discounts on food making the resort fee worth it.

Leisure Family_with_children

6/10

Pleasant

01 Jun 2024

Jose

The outside pools weren't open.
No A/C upstairs where the beds were located.

Leisure Family_with_children

10/10

Exceptional

26 May 2024

Jubair

It was a wonderful experience. Nice and clean room

Leisure Family_with_children

8/10

Excellent

16 May 2024

Sandra

Clean and comfortable. Difficulty with 2nd floor shower (limited hot water)staff was very responsive.

Friends_and_family Friends

8/10

Excellent

20 Apr 2024

Grover

No, I don’t want to.

10/10

Exceptional

11 Apr 2024

Verified traveler

Great Place

Great place to stay. Layout of room makes it nice to have extra space with children. The front desk staff was very helpful and friendly.

Friends_and_family Family

10/10

Exceptional

06 Apr 2024

Tyler

Great place to stay and ski at Loon

8/10

Excellent

26 Nov 2023

marcin

Really professional staff specially young women on front desk.. hotel needs updating but everything what you need on summer or winter is there. Enjoy

Business_and_leisure Family

4/10

Poor

25 Nov 2023

Kate

The room was clean but extremely dated and weathered. It was extremely loud. Breakfast was lacking and we decided to eat elsewhere. For the money, it was just ok.

Leisure Family

8/10

Excellent

20 Oct 2023

Grant

Easy to find. Great Irish Pub nearby. No major complaints.

Business_and_leisure Partner

10/10

Exceptional

16 Oct 2023

Joy

Got there late and left fairly early, but the stay was comfortable and the lady at the desk was delightful. We ate breakfast before leaving. Everything was perfect

Partner

10/10

Exceptional

13 Oct 2023

Christina

We stayed here for our wedding weekend. The staff were very friendly and helpful. We did not utilized the continental breakfast, very basic, mostly pre-packaged items. Like most of the options at Waterville Valley, it is a bit out-dated, but was clean. Bed mattresses could be updated.
Walkable to anything you would want to do in town.

Leisure Partner

8/10

Excellent

10 Oct 2023

Antonio

Nice and quiet hotel.

Leisure Family

10/10

Exceptional

09 Oct 2023

DONALD R.

The Valley Inn is a wonderful hotel to stay in. It is quiet and a wonderful location to enjoy the New Hampshire's fall season.

Leisure Partner

10/10

Exceptional

03 Oct 2023

Jenna

Rae greeted us and was so friendly and informative about the hotel and area! The hotel was in a nice area a little dated but nice. The area is up and coming. Close to state parks for great hiking, views and scenic drives.

Friends_and_family Family

4/10

Poor

02 Oct 2023

Ajay

I was not expecting a surprising additional charge of resort fees after I at the property. A suggestion to disclose the resort fees when booking as it helps compare it with other properties. It is not an ethical practice in my perspective, I know there must be some small print somewhere to cover the legal bases.
The room is really good with rentable beds but the bathroom is very tight with toilet seat right in the walking space. You can’t move much without running into it. Very poorly designed bathroom and not safe to use when showering.

Leisure Partner

8/10

Excellent

01 Oct 2023

Rabih

The staff are very friendly specially rae

6/10

Pleasant

01 Oct 2023

Michael

Staff was nice, property needs work.

Leisure Family_with_children

8/10

Excellent

08 Sep 2023

marcin

older building but very clean. Room very spaced and beds are very comfortable . Friendly staff !!! We will back soon

Family

10/10

Exceptional

02 Sep 2023

joe

A beautiful setting in the White Mountains..Clean rooms and excellent service

Leisure Family_with_children

8/10

Excellent

08 Jun 2023

Aiden

Overall a very nice stay. Quiet, very helpful and kind staff, and beautiful views

Leisure Partner

8/10

Excellent

16 May 2023

Amy

Good stay with 2 pet peeves

Overall a good place - large rooms, good amenities and continental breakfast. Only areas for improvement - checkout time is 10 am, even on Sunday, which is 1-2 hours earlier than the industry standard, and the only mirror is in the bathroom. Given the size of the room and the possibility to have up to 4 people, guests need another mirror to get ready.

Partner

8/10

Excellent

09 May 2023

Anthony

Irish step dancing

Rae at the front desk was great with our late check in and late check out.

Friends_and_family Family

10/10

Exceptional

06 May 2023

Siobhan

Friendly staff cleanliness of facilities!

Business_and_leisure Family_with_children

8/10

Excellent

27 Mar 2023

Todd

This is a charming little place and you sort of feel like you have stepped back in time.
The staff are extremely friendly and helpful.
Only negative review is that the picture or room discricription that Expedia has posted was different than the room they gave us.

10/10

Exceptional

21 Mar 2023

Matt

Fantastic bed !!

The staff was super friendly. The place was dated and seemed to decorated in early American Yard Sale. However... everything was clean, smelled good and the room was spacious, clean and comfortable. The best part is the BED...it is soft, super comfortable and simply great. I would stay there again, great value for the money

Business

10/10

Exceptional

10 Mar 2023

Jessica

Quiet resort that meet our needs for the weekend.

Leisure Family

10/10

Exceptional

27 Feb 2023

Robb

Wonderful property, close to Waterville ski area. Friendly and caring staff. This is my second time staying here. The room is large and clean and the bed is very comfortable!

Leisure Self

10/10

Exceptional

25 Feb 2023

Sarah

Very accommodating, beautiful remote setting.

Friends_and_family Family

6/10

Pleasant

25 Feb 2023

Maria

Close to skiing, beautiful area

Leisure Family

10/10

Exceptional

01 Jan 2023

Kimberly

Quiet, clean, family friendly and close to attractions

Leisure Family

8/10

Excellent

31 Oct 2022

Verified traveler

The room was very clean and comfortable. Beds were a little to soft for my liking. The lobby has a gas fireplace that was going during my stay along with big leather chairs and sofas to enjoy the quietness or morning coffee. Continental breakfast offerings were good to start your day off which also has a gas fireplace to keep the mornings cozy while eating.

Self

4/10

Poor

25 Oct 2022

Alfred

Very outdated and elevator did not work and we were on the 4th floor.

Friends_and_family Family

10/10

Exceptional

17 Oct 2022

Helen Sun

It is in the center area of White Mountains. And it is in a quiet and beautiful area. The staff is very friendly. I like the place very much!