Name: Novotel Goa Resort And Spa
Address: opp candolim football ground, pinto waddo candolim, Candolim, 403515, IN

10/10

Exceptional

06 May 2026

Sivaraman

Everything was great

Partner

2/10

Poor

19 Apr 2026

Sagar

This was honestly one of the worst hotel stays I’ve ever experienced. The overall condition of the property is extremely disappointing and far from acceptable.
Cleanliness was very poor — the room felt neglected and unhygienic. The furniture was old, rusted, and in bad condition. Several items were either broken or barely usable. The flooring was damaged, and the walls looked poorly maintained, with visible wear and lack of care.
It’s clear that proper maintenance is not a priority here. The entire place needs serious renovation and attention.
I would strongly advise others to avoid this hotel until significant improvements are made. Definitely not worth the money or the discomfort.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Kaustubh

Superb

Family_with_children

8/10

Excellent

19 Mar 2026

Amith

All good

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Ambuj

Great service

Family_with_children

10/10

Exceptional

22 Feb 2026

Ambuj

Great for kids and families. Good breakfast, great food in the restaurant. Great service

Family_with_children

8/10

Excellent

01 Feb 2026

Boris

Very friendly staff!

Self

8/10

Excellent

26 Jan 2026

PREETI

Buffet Breakfast spread was delicious and awesome. Location is plus ..its 800 mtrs to beach and surrounded by many restaurants.

The pillow quality was very bad ,though on request they replaced the pillow

Leisure Family

4/10

Poor

15 Jan 2026

NEVILLE

rooms were in poor shape , furniture worn out , electronics dated , had a foul smell.
not a place to visit again .
breakfast was insipid .
very dissapointed

Business Self

10/10

Exceptional

18 Dec 2025

Archit

Nice clean property, conveniently located near Candolim beach. Kid friendly with activities and areas for kids.

Leisure Family_with_children

10/10

Exceptional

29 Oct 2025

Harikrushna

Veey nice and clean

Leisure Family

4/10

Poor

25 Oct 2025

Suresh

Water bottle give by property was smelling really bad, bad smell of dead rat. Also asks my friend opinions she mentioned exactly same smell.
Asked them to change bed sheet, got dirty one and then he brought the one which took it out to change.

Leisure Family

8/10

Excellent

21 Oct 2025

CHEOL WOO

Room cleaness and service is good, but food is poor because it is very salty.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Lyndon

First thing , the staff is excellent, very helpful all department starting from parking to room service to dining. Even during breakfast and dinner the service staff were helpful while serving my kids , asking if they would like more . Overall best stay . Thanks

Leisure Family

8/10

Excellent

29 Sep 2025

Himanshu

Rooms are small and balconies dont have good view. Property is good, clean and staff is also good. Swimming pool is awesome

Business_and_leisure Family_with_children

10/10

Exceptional

26 Sep 2025

Mayur

We had a wonderful time at Novotel Goa Resort & Spa. Rooms were clean and spacious, food was excellent with good vegetarian options, and the staff were extremely friendly and helpful. The garden and pool areas were perfect for relaxation, and the beach access made our stay even more special. Highly recommended for families!

Leisure Family_with_children

4/10

Poor

26 Sep 2025

Nagarjuna

Rooms are smelly and spider webs beside the beds. Many varieties in breakfast but not tasty

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Samir

The staff especially Ecchita, Akash and the managers Sambhavi and Prachi were very helpful and accommodating. They dealt with all sorts of issues. Look forward to coming back to Novotel Spa and Resort in the near future.
Thanks so much!!

8/10

Excellent

13 Jul 2025

Biswadeep

Excellent staff and food. Rooms need updating though. Good location. Reasonable prices.

Leisure Self

10/10

Exceptional

10 Jul 2025

Arvin

great place for staying with kids.

Leisure Family_with_children

10/10

Exceptional

11 May 2025

Amit

Great service and Hotel - all rounder. Me and my wife were upgraded with no extra charge and in particular Avi was very helpful upon arrival and throughout our stay.

Food has a Buffett for breakfast and lunch which has a good variety.

Leisure Partner

10/10

Exceptional

02 May 2025

Bipin

The staff was amazing very

4/10

Poor

21 Apr 2025

Alicia

The hotel is very old however is clean. The pool has a lot of missing tiles which hurt your feet if you hit a gap

10/10

Exceptional

03 Mar 2025

Prakhar

.

Leisure Family

10/10

Exceptional

03 Mar 2025

Harsh

The property was amazing, was very quiet and peaceful, and walkable to the beach in 10 mins. We booked half board and had dietary requirements and they catered to it for the meals.

Leisure

10/10

Exceptional

11 Feb 2025

PRAVEEN

Tapestry of furniture was old

Except dirty tapestry everything was good & satisfying. Staff also wad courteous

Friends_and_family Family

10/10

Exceptional

06 Feb 2025

KRUNAL

Well maintained property with best swimming pool area

Leisure Family_with_children

8/10

Excellent

19 Jan 2025

Charles-Olivier

If you are looking for a resort vibe, on a small scale, that is family friendly, this is a great option.

We were looking for a little bit of peace and quiet to recharge our batteries and it is exactly what we found staying at the Novotel. Great service, nice infrastructures, lots of food options on site and a pool to enjoy the sun without the crowds of Candolim Beach. The hotel is well located, the beach is a 9-minute walk. The staff was very helpful and keen to give us tips and tricks. Beware of taxi services in the area. Although it has nothing to do with the hotel, it is worth mentioning that it is quite a challenge to move around in Goa for a reasonable price, especially when you are leaving a resort like this (Uber and Goa Miles don’t really work and the fares proposed by drivers are way higher than anywhere else in India). Do your research in advance. Again, nothing to do with the hotel itself, but it can impact your decision. If you are looking for a place to chill, we recommend!

Leisure Partner

10/10

Exceptional

10 Jan 2025

Ramakant

Great location. Friendly staff. Breakfast spread was wonderful

Leisure Family_with_children

10/10

Exceptional

10 Jan 2025

Kaustubh

Good clean rooms, nice breakfast and great service. Walking distance from beach and restaurants. Would visit again in future.

Leisure Family_with_children

10/10

Exceptional

06 Jan 2025

Aditya

Rooms smelled a bit mouldy.

Leisure Family_with_children

8/10

Excellent

06 Jan 2025

Rimal

The service was great and the staff were very accommodating. The hotel feels a bit worn out and needs a bit of an uplift for Novotel standards and the price you pay. Also, they don't have enough pool lounges to accommodate the resort occupancy. If you do not get to the pool early, it's very hard to find a lounge for you to relax. The whole pool is in the shade of a huge tree, which is great, however the pool water is always freezing cold. There are also lots of berries form the tree on the bottom of the pool. The pool also is very unsafe as it has tiles missing especially on the floor so you have to be very careful when walking around the pool. Most of the edges of the pool are also very unsafe as the tiles are not flush and hence there is a rough edge which can cause cuts. The area around the pool is also very slippery, which caused quite a few people to slip and fall.
The breakfast was great and had a great variety. They also made fresh omelets, Dosas and Uthappams. Room service was good, however we often had to call multiple times to get a bucket of ice! They had a Christmas day buffet lunch with drinks for Rs 2500 per person, which was great. Overall, the food and service were great, however the pool and accommodation let us down for Novotel standards.
Location is great as it is walking distance to the main road (approx 7 minutes) where there are lots of shops and restaurants and about a 15 minute walk to the beach which was great as well.

Leisure Family_with_children

8/10

Excellent

03 Jan 2025

Stephen

A very pleasant stay close to Candolim beach

Large, spacious hotel. Rooms set alongside a large, airy atrium area. Room was reasonably-sized, clean and comfortable. Well-equipped bathroom, WiFi worked throughout. Staff were friendly and helpful, allowed us to store bags and helped with a taxi to airport. Breakfast was good, a large spread including omlets cooked to order, not busy too. The outdoor area was nice with a play area for children. However, the one disappointment was the condition of the pool - loose and broken tiles not ideal, especially for youngsters. Located on a quiet lane close to Candolim Beach Road and beach area.

Friends_and_family Family

8/10

Excellent

20 Dec 2024

Vivek

The pool was nice and duplex rooms were good for family though location wasnt great and pool wasnt temperature regulated

8/10

Excellent

06 Oct 2024

Manoj

Not my first choice

The hotel is located quite far from the main road, and the balcony furniture was damaged. Also, the sliding doors were difficult to open. Other than that, the stay was fine, but compared to other good hotels I’ve stayed at in Goa, this one was just average.

Friends_and_family Family

10/10

Exceptional

22 Aug 2024

Gerard

Awesome service at the Novotel Candolim spa

We had an excellent stay. Of special mention are the staff at the Food Exchange. Our son is a special needs child who eats a very limited range of foods. They made every attempt to take care of our kids.A special shout out to Avi, Shubada, Shailendra, Chef Mahendra and the rest of the team. A big thank you!

Friends_and_family Family

8/10

Excellent

05 Jun 2024

Maulesh

Room allocation was late, staff service not at par to expectation of Novotel. Indoor sports and kids activities are mostly paid and prices are on higher side.

Leisure Family_with_children

10/10

Exceptional

29 Mar 2024

RK

Courteous and very friendly staff in the buffet restaurant, especially Ms. Yashoda if we got the name right. Indian food is the highlight, we ate the same cuisine for 4 days straight and still wanted more. Good pool area as well. Great location next to the buzzing Candolim beach road.

Leisure Family

6/10

Pleasant

28 Feb 2024

Dave

Another Novotel fail. Property was tired, outdated, Had to request a room change due the overpowering smell of sewerage emanating from the bathroom. They sent someone up with a bottle of air freshener!! I sent him away and enforced the room change.
I will not knock the room staff efforts as they certainly were very willing to assist and serve generally. Except the breakfast staff who acted like they’d only just crawled out of bed, grumbling and scowling
Not a chance I’ll use the Novotel or Accor chain of hotels ever again

Business_and_leisure Partner

4/10

Poor

26 Feb 2024

Dhara

would not prefer for my next stay

Leisure Family

10/10

Exceptional

09 Feb 2024

Hitin

Novotel Goa spa resort

This was my wife and I first time in Goa. We chose Novotel based on its excellent reputation and we had stayed in Cairo at that Hotel. Although the actual hotel is need of updating, the service from the staff was more than enough to make up that. In particular Rahuldev, Subarnh, Rohin ,Subhiv, to name but a few. There kindness and genuine attention to our needs was impeccable. Our stay was made more pleasurable by having such great service by the team at the Lotus restaurant! Really appreciated and thank you.

Partner

8/10

Excellent

05 Feb 2024

Poorvi

m

10/10

Exceptional

09 Dec 2023

Vikram Varma

\"Exceptional Hospitality

Novotel Gotel and spa in Goa impresses with its vibrant atmosphere, friendly staff it’s an old well maintained property.Kids loved the pool area and it’s close proximity to candolim beach makes it an ideal retreat.
Guests consistently praise the Novotel resort and Spa in Goa for its exceptional staff. The team is recognized for their warm hospitality, attentive service, and willingness to go above and beyond to ensure a pleasant stay. From the reception Linda, Shambhavi and Anchal at the restaurant, Daljit,Avi and Shubatra have been really helpful and were always around and took good care of us and not to mention Francis from the pool bar makes some amazing cocktails a must try,visitors often highlight the friendly and helpful demeanor of the staff, contributing to a positive and memorable experience at Novotel Hotel and Spa Goa.

Friends_and_family Family

10/10

Exceptional

20 Oct 2023

Bala Krishna

Luxury and kid friendly hotel.

Leisure Family_with_children

6/10

Pleasant

10 Apr 2023

Kate

Very tired and shabby looking property. Rooms, spa, pool all in need of some serious TLC and a renovation. Rooms are small and there were musty smells that frequently entered our room presumably from the AC. Staff were young and inexperienced. Everything took sooooo long or had to be asked for several times. There also appeared to be a complete lack of anyone in charge - front of house, in the reception which probably explains the erratic/ non existent service. On reflection the best service came from the main entrance security who always said hello / smiled / were friendly whenever we entered or arrived. I can only assume they were outsourced! On the plus side the food from the al la carte menu was ok. Definitely wouldn’t return. Much better and cheaper places to stay in Candolim.

Leisure Friends

4/10

Poor

29 Jan 2023

Vikram

Avoid Novotel

The room cleanliness was poor
The window was open and there were mosquitoes in the room
I found cockroaches in the bathroom.
The room had a strange bad smell lingering on, thankfully we had aroma candles and that helped.
The parking staff deserve compliments for managing in a very constrained space.

Partner

10/10

Exceptional

19 Nov 2022

Piyush

Great staff and very accommodating. We really enjoyed our stay.

Leisure Partner

10/10

Exceptional

06 Jul 2022

Digvijay

Amazing

Leisure Family

8/10

Excellent

04 May 2022

Aditya

Mixed bag

Mixed bag.

A lot of areas for the hotel to improve upon - service and room housekeeping being two of the major ones.

Friends_and_family Friends

10/10

Exceptional

26 Mar 2022

Rohit

Property was good, just need to improve the food

Leisure Family_with_children

10/10

Exceptional

08 Jan 2022

Bhupesh

Awesome Experience

Amazing and awesome experience. Great hospitality, friendly staff.

Friends_and_family Family

6/10

Pleasant

15 Nov 2021

Sharad

Poor check in process

It took 10 mins to check in at 4pm. They wanted to create my profile. Since I have already stayed at accor. It did not allow same email id again

8/10

Excellent

30 Sep 2021

Parag

Overall satisfactory

Friends_and_family Family

8/10

Excellent

10 Sep 2021

Hamkumar

Good Property & Nice stay

Leisure Family

10/10

Exceptional

31 Jul 2021

Verified traveler

Excellent property in Candolim area

Leisure Partner

4/10

Poor

15 Jul 2021

Sudhir

Disappointed

Front office is not at all friendly. Some of the staff are quiet arrogant. The feel it’s the only hotel left in Goa. But I would never prefer anyone to stay in this property.

Friends_and_family Family

10/10

Exceptional

26 Feb 2021

Aditya

Exellotel

The stay at Novotel Goa Resort & Spa was excellent and very comfortable from all perspectives. It's remarkable how the property is maintained, staff is well trained and food preparations are delectable. It will always be the first preference for future stays in Goa. My special appreciation to their differently-abled housekeeping staff who (despite their natural limitations) strives for guest satisfaction. I'm impressed, honestly.

Friends_and_family Family

8/10

Excellent

18 Feb 2021

Varun

Poor service

Hotel is having good infrastructure facilities but service is poor. To start with
1) No valet parking
2) I had to ask 2-3 times at the entrance to take the luggage.
3) No welcome drink was served. However, when I showed my displeasure they offered me some drinks coupons.
4) No placards having extensions for in room dining, reception, laundry etc was there in the room.
5) The AC vent began to leak in my room. However, they were quick to rectify it.
One does not expect such shoddiness from a 5 star. They need to improve on their service aspect.

Friends_and_family Family

8/10

Excellent

05 Feb 2021

Meet

Disappointing experience at breakfast

The stay was good only when the last day before check out when I went to have my breakfast I discovered one unhygienic thing...I was saying at the South Indian counter for my dosa where the chef was making my dosa & while making it the spatula he used for applying the masala on dosa was scraped off in a bin and then without washing and cleaning the same spatula he used it to apply the masala on dosa...which was disappointing so I left the plate then n there without having my breakfast & left the restaurant....
I went upstairs to check out where the chef n duty manager came running to offer me some goodies since they knew it was their big mistake...I refused for any goodies...
I also gave a note to the receptionist and told him it’s not done...hope the management takes necessary actions and control the hygiene level especially when the covid times still exists...

Friends_and_family Family

8/10

Excellent

29 Dec 2020

VIkram

our second time here, the hotel is great, clean. the only reason i did not give it a full rating was because of the covid situation. so certain areas were blocked off .. not their fault though. I would recommend this hotel.

Friends_and_family Family

8/10

Excellent

23 Nov 2020

Ajinkya

The room service was good and very responsive.
Many services were unable to experience due to covid restrictions. Spa services are excellent.
The hotel location is Ok and the property is also Ok but can be better for the price and the Novotel brand.

Leisure Family

8/10

Excellent

29 Jan 2020

Sanjib

Had a good vacation there

Have a enjoyable and good stay in Novotel with some Cons.

Pros -
a) Excellent support staffs. All the staffs were very cordial.
b) Clean property and the rooms.
c) Prompt service.
d) Have good number of activities for the kids.

Cons -
a) Not really feels like a resort, more like a hotel
b) Not a very good variety of Breakfast. Could have been better.
c) A bit far away from the beach, although they have shuttles running all the day long.

Friends_and_family Family

10/10

Exceptional

22 Jan 2020

Verified traveler

I had gone through for a college reunion. It was ideal for that purpose. There were a hundred of us and there was enough space and facilities in the hotel for the purpose.

Leisure Self

10/10

Exceptional

22 Jan 2020

Ravipreet

Nice Hotel, Great Service.

Spent three nights here with more than 100 college batchmates during a recent reunion. The hotel is very nice, and the staff were very helpful in accommodating everyone's requests to make it a memorable event.

Friends_and_family Friends

8/10

Excellent

09 Dec 2019

Verified traveler

Comfortable stay

Good comfortable hotel, some of the woodwork is looking a little tired. Good selection for breakfast. Not many hotels better than this (if any) in that area.

Friends_and_family Family

10/10

Exceptional

05 Dec 2019

Gaurav

Well located providing all the comforts

I stayed there for 2 night, the location of the hotel is not on the main road but it's good as you are in a quieter place (which is much need when on holiday). The convenience of getting a taxi or a scotty is right outside the hotel so a plus there. The pool of the hotel is only 4mts deep so that everyone can enjoy. They also have recreational activities like TT, basketball badminton darts etc. If it was not my 1st time in goa i could have stayed in the hotel and would have enjoyed the time at the hotel.

Friends_and_family Family

6/10

Pleasant

05 Oct 2019

Verified traveler

Service at restaurant was very slow,
There are not much options for food in the menu,
Swimming pool was good

Leisure Partner

10/10

Exceptional

04 Jun 2019

Shreyash

YOUR SERVICE WAS EXTREMELY GREAT IT WAS UN FORGETTABLE EXPERIENCE. THE NEXT TIME I COME IN GOA I WILL STAY IN NOVOTEL ONLY. WHAT I LIKE MOST IS YOUR SERVICE ,
FREE WATER BOTTLE , GOOD ROOMS AND BEST EXPERIENCE OF POOL , FREE DROP TO CANDLOM BEACH. BEST HOTEL .... I LOVE THE STAY...........

Family

4/10

Poor

02 May 2019

Verified traveler

The building was set in open teared blocks. It is how I imagine the landings of a prison would look like.
I also had an issue with the security staff , Who had no knowledge of simple hotel policy, Even though it was written in plain English for everyone to see.
I would not recommend this hotel.

Leisure Self

10/10

Exceptional

23 Apr 2019

Verified traveler

This is a lovely hotel. Perfect setting within 2 mins walk of the restaurants but yet enough distance away to allow some peace and solitude.
Staff were excellent, always wanting to help, always a smile, can't fault them.

Leisure Family

10/10

Exceptional

15 Apr 2019

Verified traveler

Free room upgrade
Courteous staff
Excellent room
Excellent breakfast (especially veg)

Leisure Partner

10/10

Exceptional

22 Mar 2019

Mr A

Goa's Hidden Gem is Novotel

Wonderful warm welcome, outstanding service by humble and sincere employees dedicated to ensure your stay is outstanding! We have stayed in over 300 hotels in our lifetime and the service, experience, cuisine and ambience of Novotel Goa Spa has to be ranked in our top 10.

Partner

10/10

Exceptional

03 Mar 2019

Verified traveler

This is one of the best hotels I have visited. Not only the property but what's more promising is the staff and services. We were in the hotel with our toddler and we had one of the best vacation, everything was available at ease and at no extra cost. Amazing ambience, location and hospitality. I would give it 10 out of 10 in every aspect.

Leisure Family_with_children

6/10

Pleasant

25 Jan 2019

A.S.

Staff, Service and food choices at the Breakfast buffet was excellent.
Young man name Santosh was fantastic.

Room Cleaning service was very poor. Room (Suite) was booked for 3 adults but everyday we would find only 2 Towel, 2 Coffee Mug,
2 Water Glass etc. (Nothing for third guest). We were told that It's hotel policy to stock only two sets of Towel etc. per room!!!

With our booking, We were offered 15% discount on Spa Treatment.
At the time of Check Out, we noticed that we were given only 7% discount. And the worst thing about this is that Spa Manager was arguing with us and trying to justify. Do not offer discount if you are not going to honor it.

Physical hotel property is very nice.

8/10

Excellent

19 Jan 2019

Jayesh

Centrally located from candolim hangout spots

It was good. Quite centrally located in candolim with nice hangout spots in close proximity. Good service considering we had 2 kids among our group. Only disadvantage is that it is 5 mins away from the beach. They also had a nice fish spa

Partner