Name: San Francisco Business Class
Address: Portal Carrillo Puerto No 1, Centro, Irapuato, MX

2/10

Poor

09 Jul 2026

victor

Nothing

Friends

4/10

Poor

24 May 2026

Irma

The elevator was inoperable, the blinds in the room were broken and half missing, the carpet was very dirty, the lamps were broken and all the lights were suspect.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Marina

I wasn't driving

Partner

2/10

Poor

14 Apr 2026

Jerardo

Horrible! I really did try to see the best in the special offer rate, but I ended up leaving after 20 minutes of checking in to a nearby hotel. The place is centrally located; however, it’s Run down, elevator doesn’t work and the toilet didn’t flush. I was ok with the ant on the table however, I knew it was time to leave when i killed the cucarachas and heard the mosquito buzz.

Self

6/10

Pleasant

06 Apr 2026

Mariano

Improve cleaning

Partner

8/10

Excellent

18 Feb 2026

fernando

Necesita un poco de mantenimiento, pero para el precio y ubicacion miy bien

4/10

Poor

22 Jan 2026

Rafael Alberto

They took way to long to check me in, the lady checking people in seemed very inexperienced and once I got my room the blinds were all broken and the beds were so hard and old with old and dated sheets. Very disappointed.

Leisure Self

2/10

Poor

02 Dec 2025

Emma

Disgraceful. Excrement all around the toilet, no towels, hairs all over the very tired sheets, dirty carpets, windowsills and a shower that was unusable. We checked in, went to our rooms and checked straight back out. The hotel told us we’d get a refund and then told Expedia we’d stayed for the 5 nights. I wouldn’t stay here if they paid me.

Business

2/10

Poor

02 Dec 2025

Carlos

The first night, they let me know the elevator was out of service and they give me the room in the 7th floor. Is not bad but the stairs where very unsafe and dark, i have to take my phone flash light. Next day i ask for diferent room and they move me to 3 floor wich has not views at all same thing withs stairs, the third night they ask told me that they dont allow pets and my daughter have her little companion pet, thay ask me if i can lefmy dog out of the hotel i will be ok to stay. This was told me by the manager herself. I told her that in the website they allow pets, she just say no, or i can complaint to get a refund. When i stay on hotels i be sure to give nice tips to get a great service, this time that do not work, anyway i went to another hotel the flamingo where i got the service i was looking. I love it. Thank you hotel flamingo!

Business_and_leisure Family_with_children

2/10

Poor

07 Nov 2025

Araceli

Horrible todo

Family

4/10

Poor

04 Nov 2025

Juana Laura

Shower ater was cold, the head of shower broken, toilet sink was clogged and curtains are broken,they provided a tv controller but no tv in the room.

2/10

Poor

23 Oct 2025

SELINA

Elevator was dirty and broken, on our way to our room halway didn't even have light hadto use my cell phone light to locate room. Room was dirty had a very unpleasant smell. Roaches every where . Blinds where dirty and all broken. Hallway had a very strong unpleasant smell.

Leisure Partner

2/10

Poor

13 Oct 2025

Valeria

Dirty noting lake pictures tv not e we're orl no open windows

10/10

Exceptional

27 Aug 2025

Elias

The rooms are decent, I will revisit in the future.

Business Self

10/10

Exceptional

30 Jun 2025

Armando

Nice and excellent services

Business Self

2/10

Poor

07 Feb 2025

Brandon

Había una cucaracha muerta en las sábanas de la cama, todo sucio y en malas condiciones

8/10

Excellent

28 Nov 2024

Ofelia

I like that is in the city center.
I don’t like that is kind of old

Leisure Family

10/10

Exceptional

21 Nov 2024

Armando

Excellent location and location its almost everything so happy happy

Business_and_leisure Self

10/10

Exceptional

20 Nov 2024

Armando

Very nice place, easy, low price, next to shopping centers i love it good internet and the most beautiful working people gladly stay again

Business_and_leisure Self

2/10

Poor

30 Sep 2024

JAVIER

This place the only tink god is the centric area,

Business Family

10/10

Exceptional

26 Sep 2024

Armando

People are so sweet ,nice etc i love it i will book again next time i travel to irapuato i will stay there thank you to all the beautiful staff

Business_and_leisure Self

10/10

Exceptional

20 Sep 2024

Armando

Family hotel very nice personally attended professionally and low fee nice and clean i do recommend

Business_and_leisure

8/10

Excellent

06 Jun 2024

Yao

I love the location

6/10

Pleasant

07 Dec 2023

Jessica

Depends on what you are used to. I would liken what I experienced to a public area that happened to be clean enough to sleep in. The carpet floors reminded me of old casino carpet. It’s a huge building with probably a lot of vacancy in a downtown area. Maybe adjust your expectations. I would say it is worth what they charge for what you get out of it.

Leisure Partner

2/10

Poor

17 Nov 2023

Mariela

Acabo de salir del hotel hace como 30 minutos hoy día 11/17/2023 pésimo servicio la muchacha de reservación se comportó sin ninguna clase de educación faltándome el respeto deben tener más cuidado a quien contratan la reputación de el Hotel cuenta mucho y la verdad con personal como el que tienen ahorita no me volvería a hospedar en ese lugar la muchacha se llama Carmen espero en Dios y los gerentes hagan algo al respecto si no quieren seguir perdiendo personas que se hospeden en ese lugar

2/10

Poor

25 Jun 2023

Maria

There was nothing I liked about this property. First they do not abide by their policy. When I got there they said they had no rooms, no AC, no parking. Even after stating in their amenities that they offer parking, AC. It was the worst experience ever with hotel and Expedia as well. They both refuse to issue a refund even after they were at fault. I booked for two rooms with parking and AC included in the amenities. The front desk rep said they had no rooms available, then she said we have your rooms, but just so you know there is no AC. It was late and I had my kids, so I told her I would take the rooms. Then she said and I quote \"Just so you know we do not have parking for your cars\" I asked her what do you mean you offer parking and AC in your listing when I booked, she said \" well that is just a way to sell out rooms\" shame on her customer service and how the hotel handles situations. I asked her to cancel my reservation, she told me I had to go thru Expedia to cancel. I called Expedia and they said the hotel refused. They just blamed each other back and forth. I would like to mention I called Expedia right away to share my experience and a rep advised me he would cancel the reservation and I would get my refund. All of a sudden the call disconnected. I was tired so I called the next day and another rep answered and my refund was denied. I had to pay hotel twice because they refused to issue a refund after they had already said they would. Be very careful with Expedia

Business_and_leisure Family_with_children

2/10

Poor

11 Jun 2023

Mary

The only good is location. The staff is teying to help, but they are limited what they can do. No air conditioning not even a small fan. No shuttle service, so why offer it. Sheets are torn and dingy and so are towels. They try to clean with what they are given. Owners just want to make money and don't care if the customers are comfortable. Never again, I got heat stroke doctor said I needed a cool place to stay.

Leisure Partner

4/10

Poor

31 May 2023

jose

Need to update linens n towels, either dirty or stained and old. Location was nice.

Leisure Self

8/10

Excellent

05 Dec 2022

Raul

No había agua para tomar, la carpeta estaba sucia y las persianas de las ventanas descompuestas

Business Self

2/10

Poor

05 Sep 2022

Edgar

Bad services, dirty rooms

Business Partner

6/10

Pleasant

12 Feb 2022

Sandry

It was run down not really a nice place.

Friends_and_family Family

8/10

Excellent

25 Jan 2022

Joshua

All good

Leisure Family

6/10

Pleasant

22 Jan 2022

Maria maribel

The rooms are somewhat neglected, it generates little comfort.

Leisure Family

4/10

Poor

24 Dec 2021

Verified traveler

I don’t really have anything nice to say about this hotel. Be cautious if you want to stay here! I don’t recommend it!

Friends_and_family Family

2/10

Poor

15 Nov 2021

Diego

Do not recommend.

The best part of my staff was the parking attendants, they were wonderful. The rooms were very old. Our first room's shower drain was not working so we were changed rooms. Then we weren't given additional soap and shampoo because they only give you one per stay. No WiFI in the rooms. The room for our daughters' was bad as well. The window handle was broken and the electrical wire for the door was all gerry-rigged.

Friends_and_family Family

2/10

Poor

12 Nov 2021

Adolfo E

Very desapoiment , the worst hotel i Beeing there

Partner

6/10

Pleasant

20 Oct 2021

Antonio Franco

Staff was very friendly and helpful. Cleaning service was excellent. Room was clean and comfortable. Bedaheets were clean. I was disappinted in the condition of the property. Blinds were broken and dirty. Carpet, towels, and lamp shades were old and needs replacement. However, the property is located downtown and near all shops and is very inexpensive. I slept comfortably. If Inreturn to Irapuato, I will stay here again and will know what to expect.

Leisure Family

8/10

Excellent

06 Feb 2021

Luis Alberto

Buen lugar, Centrico

La estadia fue buena, por la condicion actual de la pandemia es entendible la falta de personal y la falta de atencion

Friends_and_family Friends

6/10

Pleasant

12 Nov 2020

Verified traveler

Ok but won't stay here anymore

Our key didn't work at all and they had roaches they where on our beds but overall it was ok only to go to sleep

Friends_and_family Family

2/10

Poor

09 Sep 2020

Verified traveler

Horrible place!!! No A/C even thought it says A/C there were cockroaches and white stains all over the carpet. Lasted 30min and decided to leave to another hotel.

Friends_and_family Family

10/10

Exceptional

05 Aug 2020

Verified traveler

I love San Francisco business class every body is so nice

10/10

Exceptional

21 Mar 2020

Verified traveler

I like the location very nice at downtown everything is close

Friends_and_family Family

8/10

Excellent

13 Jan 2020

Jim

Churches everywhere!

Great area. Just be prepared for the church bells that start at 7:00 am.
Hotel staff was amazing they went out of their way to make our visit more enjoyable.
The street food was great along with many street vendors selling local arts and crafts. Great markets and shops.
Overall very safe and friendly area.
Did I mention the food? Incredible food.

Partner

2/10

Poor

17 Nov 2019

Verified traveler

The hotel is very old, poorly cleaned, you can hear the other people as if they were in your room.
I found and complained twice about cockroaches.
The hotel made a mistake and marked me as checking out a day earlier, so gave keys to my room to another host who stormer into my room while I was sleeping.
Overall a terrible place, I had to stay there because there was no vacancy elsewhere

Business Partner

6/10

Pleasant

21 Aug 2019

Verified traveler

Has roaches the room has a leak in five days never fix no air conditioner

Friends_and_family Family

10/10

Exceptional

08 Aug 2019

Verified traveler

Very good nicer clean very close to the downtown end nice restaurant

Business Self

4/10

Poor

28 Jul 2019

Adrian

Cheap but no customer service at all

Family

2/10

Poor

28 Jun 2019

Verified traveler

Nothing Because I wasn’t able to stay the room wasn’t ready and the time the give me my room the tv was broken no light in the room no air conditioner it was broke and they don’t have any other room for me I was in the middle off the night looking for a hotel near by because they are very unprepared nobody to help you and they never told me they room was duty and all the appliances where broken into night time no manager in the property and I stilly not getting my money back disappointed I pay for 5 days I wasn’t able to stay at all .

Friends_and_family Family

8/10

Excellent

03 Jun 2019

juan

it could be better!!!

i would say mostly it is a nice place, near everything. only complaint, the tv remote did not work neither did the buttons on the tv set. therefore i was unable to watch tv. the water on the shower was going down the drain too slow.and last, the wify never worked.... other than that, it is a nice stay

10/10

Exceptional

13 Feb 2019

Verified traveler

Location is great and food is very good.
All personnel are concern and friendly.

Business_and_leisure Family

6/10

Pleasant

03 Aug 2018

Manuel

Not what expected

Hard to find place. We had to call the front desk for directions. The night guy was directional issues and made it even worse to find the hotel. Parking lot is limited so you have to leave the key of your car with the lot attendant so they can rearrange the location of your vehicle constantly. When I've was requested, the front desk attendant said the services were closed for the night! It was about 10 pm. The AC unit didn't work well, making the night a bit uncomfortable. Overal, I wouldn't stay again in this hotel

Partner

2/10

Poor

08 Jul 2018

hector

the hotel is in terrible condition the dirty carpet the bathroom tirs water does not reach the internet cockroaches in the room

2/10

Poor

01 Jul 2018

Verified traveler

Terrible service

This hotel is in a great area with lots to do. However, hotel service is awful. There was no electricity when we arrived with our luggage which ment we had to use the stairs. No help was offered. The shower head leaked all night and they didn’t change our bed sheets. There was dust everywhere.

8/10

Excellent

24 Jun 2018

Verified traveler

rooms needed to be vacuum,

4/10

Poor

14 Mar 2018

Verified traveler

the carpet very dirty

I had a lot of problems with the parking lot and another thing that I did not like was that every 24 hours I had to go to what the key activated

2/10

Poor

24 Apr 2017

Milton

This is one of the worst hotels I have ever stayed

At arrival short in staff
Once checked in, keys to rooms do not work, have to go to the reception back and forth like 4 times.
Person at the reception complaining that responsible person is not in and he does not know. (Like if I was going to solve the issues)
Once in the room, no soap, no shampoo, no hot water.
Not Hotel fault but to consider. Two churches very close by so bells sounding early in the morning. Big square near by and birds singing since 4 am, so do not expect much sleep.
Over all, I will never come back to the hotel even if it is for free!!!

2/10

Poor

21 Feb 2017

Hector Gonzale

Bad experience not security i

no security for the people staying, there was extortion, employees agree with extortionists, they called 2am to threaten me. I had to look for an emergency exit for my family if they where going for us. it was long night, waiting for the day. we ran away

2/10

Poor

12 Nov 2016

Jose

Horrible, needs to invest and change everything. It doesn't have a safety cage.

8/10

Excellent

12 Sep 2016

alex

Nice

Good hotel spacious bathroom and room good location

6/10

Pleasant

14 Jun 2016

Verified traveler

No parking

Had to park on the street about two streets down. Bad neighbourhood.

6/10

Pleasant

17 Feb 2016

Tio Checo

Nice location in the middle of histiric center

Even though is in the historic center an caters to business clientele is missing a couple details to be three star hotel.
Has no bellboy, no curtains on windows except for some old blinds. Old carpet in the rooms and cheap covers.
Overall I guess is fine for 25 dollars per night.

6/10

Pleasant

16 Feb 2016

Verified traveler

En el centro de Irapuato

It is an over all nice place. The service is great. They are doing some remodeling. Yes, lots of the reviews are accurate. But it has a lot of potential. Is in the centro so your right in the middle of everything you need. I thought it was great. Very affordable and very very safe. Check out Che bar... Cool little place.

6/10

Pleasant

06 Nov 2015

Verified traveler

Irapuato, Mex Hotel

The location is good as it in the heart I'df town and with access to bank, church, market, drug store and practically all you would need and within walking distance. Unfortunately and the most important, not only our room but he common areas are infestated with bugs (roches) when we first entered the room, the bathroom had a pretty bad odor ad we saw 2 bugs. I was ready to leave but we were too tired and needed the rest. I reported the issue to front desk and yes they did clean the room very well that day. We only needed the room to sleep in and to avoid hustles we completed our stay but decided not to ever come back. I kept my luggage and belongings well locked during our stay and asked front desk to hold some of my important electronics and docs while I was gone during the day.

Family

4/10

Poor

26 Sep 2015

Juan

Tere is no wi-fi on the rooms

NICE hotel and the Staff better. But needs needs to be more Clear on the web or more especific abaout the conection wi-fi. IS NOT AVAILABLE ON ALL ROOMS

10/10

Exceptional

04 Aug 2015

Verified traveler

Great value!

It was a great stay! The hotel is right on the center of the city.

Family

2/10

Poor

20 Jan 2015

Mary

Not what is advertised, outdated rooms.

Old elevator, floor moves as tiles are loose. You have to ask for hot water to take showers. Towels are not always replaced so you have to call to get clean ones. Location is the only good thing.

2/10

Poor

25 Jun 2014

joe

Not clean

Room not clean at all, mattress, blankets, sheets, all very old and smell bad, had holes in the sheets. No hot water in the shower, complain at the front desk never got it fixed. Over all it was not very good stay. I would like to get my money back. Joe

6/10

Pleasant

16 Jun 2014

Verified traveler

Excellent location in heart of town Irapuato, Mexi

Good stay but upon arrival, the hotel staff said they hadn't received confirmation for our stay. I called hotel.com and explained situation and they called the San Francisco hotel staff and cleared up their error. The hotel staff then reimbursed our funds when all was explained. Didn't think we had to clarify our situation even though we had a confirmation number from hotel.com

Family

8/10

Excellent

26 May 2014

Nena

It is a good place in down town

My parents visited this hotel and the were happy for the service, they would like to come back.

2/10

Poor

24 Apr 2014

Verified traveler

Do not book here

Unfortunatelly this hotel was a bad option. The rooms are dirty. Also the toilet and the shower are in a really bad conditions. There are not air-conditioner in the rooms and there is not a kitchenette in the rooms. DO NOT BOOK HERE. When I got there they did not have my reservaton, I spent an hour and half at the phone to get a room, when finally got it, the room hasn't any air-conditioner and it was just because I booked throught hotels.com that I got a room with a fan; the manager and the crew of the hotel do not help the guests at all.

8/10

Excellent

14 Feb 2014

EDUARDO MARTINEZ

NOT WIFI FUNCTION

THE WIFI NOT FUNCTION , IS NECESARY FOR THE JOB

8/10

Excellent

04 Feb 2014

Guillermo

Excellent location in Historic Town center

Irapuato is not a tourist destination. Agricultural/industrial,mid-size city. Speaking spanish a plus. Great non-tourist immersion in Mexican life style...no frills. Great market and plaza area. Friendly people. As usual, magnificent old cathedrals. Good for a day or two. Nice restaurants in the pedestrian street behind the Sears store. ATM's service US credit cards for cash. Some meso-american ruins south east of town about 20 miles.

10/10

Exceptional

19 May 2013

Sergio Lubezky

Right in the middle of everything

I must admit that all my expectations were surpassed. The room is BIG, and I mean BIG, the beds are confy, the towels are soft, the water is hot, and the hotel itself is in the middle of town, walking distance to everywhere! Ask for a room in the 9th floor, the views are breath-taking! A great little jewel downtown Irapuato.

6/10

Pleasant

18 Jul 2026

Rodrigo

Todo estuvo bien salvo que no había agua caliente y la TV no servía

Family_with_children

6/10

Pleasant

13 Jul 2026

Salvador

Lo que no me gustó es que no ha ia agua caliente

Partner

2/10

Poor

08 Jul 2026

Margarito

No tienen agua caliente

Friends

2/10

Poor

06 Jul 2026

Alejandro

Muy molesta la recepción

Partner

10/10

Exceptional

28 Jun 2026

ALEJANDRA

Lo único malo que se va muy despacio el agua de la regadera
Es lo único

Partner

10/10

Exceptional

22 Jun 2026

Raul

La atención de su personal es excelente

Partner

2/10

Poor

17 Jun 2026

Judith

Me dejaron un cuarto sin televisión que por que ya no había más, los apagadores como que brincaban y se apagaban, la regadera no se iba el agua y no salía caliente el agua el teléfono de adorno porque sin línea y pues no lo recomiendo

Self

10/10

Exceptional

17 Jun 2026

Alejandro

Todo muy bien la recepción bien

2/10

Poor

13 Jun 2026

Grecia

Horrible atención, se fue la luz varias horas y el encargado de ahí no sabe ni hablar, ni resolver, la recepcionista es un mueble inservible, no te resuelve y más sin embargo se burla de uno por enojarse, hago un llamado para capacitar a su equipo y darle mantenimiento a las instalaciones tuve que bajar todas mis maletas por las escaleras por qué el ascensor no sirve, aparte había bichos y pulgas un asco de lugar y yo estaba pensando en hospedarme un mes pero que horrible experiencia

Partner

6/10

Pleasant

09 Jun 2026

Jazmin de Jesus

El lugar súper céntrico, y la chica de recepción súper atenta pero la alfombra súper sucia, las sábanas viejas al igual que el colchón, la tele no se ven los canales y el agua caliente a veces falla, si buscas un lugar súper limpio no es el lugar, sirve para pasar la noche y listo, no lo recomiendo para estancias largas

Partner

6/10

Pleasant

08 Jun 2026

Francisco

El estacionamiento es muy pequeño y no tienen valet, durante nuestra estancia regresamos en la madrugada y nos informaron que no podíamos dejar los vehículos por que no había espacio, nos permitieron dejarlos sobre el pasillo pero a las 6:30 que salió otro huésped tuvimos que salir a mover los vehículos. (A una cuadra hay un estacionamiento 24 hrs.)

2/10

Poor

02 Jun 2026

Alfredo

esta en el mero centro pero le falta luz el elevador no sirvelas escaleras no tienen barandal te dan pisos 4 6 y tener q subir tantos pisos las TV no funcionas en fin malas condiciones el personal de recepción muy grosera no lo recomiendo

Friends

8/10

Excellent

15 May 2026

Jazmin Paola

Sin aire acondicionado

Partner

2/10

Poor

12 May 2026

Pablo

Es un hotel donde nada funciona (WIFI, ascensor y cerraduras), además de estar plagado de chinches.

Self

2/10

Poor

07 May 2026

Pedro

Si de plano tu presupuesto es muy bajo y es para lo único que te alcanza, sólo contempla que no tienen personal de limpieza, todas las habitaciones están sucias, no sirve el elevador, se ve que nunca cambian las sábanas y mucho menos lavan los baños, obviamente está lleno de cucarachas. Muy mala opción.

Business

10/10

Exceptional

03 May 2026

Raul

Excelente lugar y todo muy cerca

Partner

2/10

Poor

02 May 2026

Alejandro

Terrible el elevador no servía

Partner

2/10

Poor

27 Apr 2026

Pablo

Es un hotel que deberían cerrar porque nada funciona: no había señal de WIFI, el elevador estaba descompuesto y hay insectos rastreros en la habitación, la cerradura tampoco servía y me chantajearon para pagar 1,000 pesos por una puerta que rompió el personal del hotel. Son unos delincuentes.

Self

10/10

Exceptional

23 Apr 2026

Yorch

Buena atención económico y limpio

2/10

Poor

22 Apr 2026

Alejandro

Súper mal el servicio de verdad me deja desilusionado el encargado un señor de cañas muy grosero intentando abrir las habitaciones por la mañana la habitación sucia fui a pedír me la cambiaran y me ignoraron y la verdad por necesidad de cómo está inseguro Irapuato me quedé el elevador no sirve focos fundidos en la habitación pedí almohadas y me ignoraron nunca las llevaron el estacionamiento sin disponibilidad que porque iban a llegaren la madrugada y eran clientes y no podían negar el estacionamiento pésimo servicio

Partner

4/10

Poor

13 Apr 2026

Roberto Carlos

Lasn habitaciones limpias, pero se anuncian con un costo y con clima y cuando llegas resulta que no es cierto, es solo con ventilador de pedestal. Luego el elevador no sirve y te tienes que aventar las escaleras hasta el el piso que te toque.

Self

10/10

Exceptional

13 Apr 2026

BENJAMIN

Super céntrico!

Self

2/10

Poor

02 Apr 2026

Verified traveler

Ya van dos veces que me quedo y no sirve el elevador
En otra ocasión no hubo agua