Konstantinos
I arrived with my 3 year old son and had booked a beachfront room.
There was nobody at the property and no instructions how to check in. The Expedia email said to call them, but there was no answer.
When I arrived, I asked a lady at a restaurant around the corner and she told me where to go for the check in. When I arrived at the front desk, at a different hotel, the lady working there politely told me the hotel I selected was overbooked and she started walking me to a room at that different hotel.
The only other rooms available in the facility I had booked were either more expensive, or they had other people scheduled to arrive. She said I couldn’t get a higher category room for the same price.
Eventually, after pleading with her with my hands full and tired my luggage and baby, she agreed to give me a higher category room for a night and then said she has to move me to another room, lower category, not beachfront in a different facility nearby.
Apparently the other people who had my room reserved before me, even though they weren’t there when I arrived. She also said they had booked for more days than me and were coming from far away, so she said to me that they wouldn’t be happy to not have a room… I was pretty surprised to hear that.
I was with a 3 year old, so moving rooms isn’t as easy. We stayed a night because I was tired and then we left next morning, I didn’t even bother arguing with them or staying for the rest of our stay and moving rooms.
There was nobody at the property and no instructions how to check in. The Expedia email said to call them, but there was no answer.
When I arrived, I asked a lady at a restaurant around the corner and she told me where to go for the check in. When I arrived at the front desk, at a different hotel, the lady working there politely told me the hotel I selected was overbooked and she started walking me to a room at that different hotel.
The only other rooms available in the facility I had booked were either more expensive, or they had other people scheduled to arrive. She said I couldn’t get a higher category room for the same price.
Eventually, after pleading with her with my hands full and tired my luggage and baby, she agreed to give me a higher category room for a night and then said she has to move me to another room, lower category, not beachfront in a different facility nearby.
Apparently the other people who had my room reserved before me, even though they weren’t there when I arrived. She also said they had booked for more days than me and were coming from far away, so she said to me that they wouldn’t be happy to not have a room… I was pretty surprised to hear that.
I was with a 3 year old, so moving rooms isn’t as easy. We stayed a night because I was tired and then we left next morning, I didn’t even bother arguing with them or staying for the rest of our stay and moving rooms.
