Name: Gran Melia Xian Hotel
Address: 1666 Qujiangchi West Road, Qu Jiang New District, 1666, Xian, 710054, CN

10/10

Exceptional

25 Jul 2026

William

Staff was most helpful and friendly. We were upgraded to the Red zone and the amenities were so nice. I appreciate the birthday cake they thoughtfully sent to my room. I wish we could have spent more time just hanging out at the hotel. Breakfast buffet was one of the best in China.

10/10

Exceptional

28 Jun 2026

JAYSON

I purposely chose this place as a closer hotel location rather than staying near the bell tower to be closer distance drive to the terracotta warriors and it was the best hotel I booked through my whole stay in China. Robin was my concierge who provided great communication throughout my stay there. He helped arrange transportation pick up from train station to hotel and back. During my stay he also provided recommendations around the hotel. The breakfast buffet was delicious and hotel was clean. The red room which I had hotel room at thanks to Expedia was super exclusive to included happy hour that the tapas style food and drinks left us full.

Family_with_children

10/10

Exceptional

20 May 2026

Godfrey

Hotel was beautiful. Amenities are great. Breakfast had abundant choices. The only issue was our room had a faint smoky smell.

10/10

Exceptional

28 Apr 2026

Hong

One day stay for me after long trip and it's a good place to restore energy. It is a beautiful place and convenient to find places to eat.

10/10

Exceptional

06 Feb 2026

Deanna

Fabulous place to stay, clean spacious suite, wonderful club lounge, great food, especially the Peking duck at Man Ho

Partner

10/10

Exceptional

04 Jan 2026

Steve

Premium hotel with very friendly staff

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

SIEW CHENG

We had an enjoyable stay at Gran Melia Xi'an. Our room was clean , spacious and have great amenities. All the staff especially the staff at the Red Level club lounge were helpful , friendly and spare no effort to make our stay a memorable one. We will definitely stay here again if we come back to Xi'an

Partner

10/10

Exceptional

11 Nov 2025

Seven

Our stay at the Gran Melia Xi'an was nothing short of perfection and exceeded all our expectations.

The hotel staff is truly outstanding. At every turn, they were incredibly friendly, professional, and immensely helpful. We were always greeted with a smile, and they were prepared to accommodate every request, which elevated our entire vacation experience.

Our room (a suite) was perfect – elegantly appointed, spacious, impeccably clean, and with all the amenities needed for a comfortable stay.

I would like to give a special mention to the hotel's Lounge. The food and beverage offerings were excellent, but what was particularly impressive was the staff in the lounge. They were so attentive, friendly, and discreet, making us feel truly valued. They are the true gem of this hotel.

I highly recommend the Gran Melia to anyone seeking an authentic and luxurious experience in Xi'an. You will feel that your choice was the right one for the quality of service and comfort. We will definitely be returning.

Leisure Family

10/10

Exceptional

07 Nov 2025

Randy

The room was very nice, clean and comfortable. The staff are all very considerate and helpful. I have to express special gratitude to the Concierge, Robin, who was incredibly helpful in getting us reservations at local sites. There is also a wonderful park across the street that is great for relaxing strolls around the lake and with statues of Chinese poets.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Li

The room is great, and RedLevel Lounge staffs are very helpful and friendly!

Leisure Family

10/10

Exceptional

28 Oct 2025

jing

Great stay

Great room with high ceiling. Friendly staff. Excellent conditions.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Hong

Very nice hotel。

Leisure Family

10/10

Exceptional

30 Sep 2025

Stephen

Beautiful sprawling property, like the resorts one find in Cancun, Mexico.

10/10

Exceptional

23 Sep 2025

Chun Hern

Staff were exceptional!

10/10

Exceptional

17 Sep 2025

Anh

Very spacious, clean.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Sean

Impeccable service and cleanliness.

This hotel is impeccably clean. I was there for a conference and did not visit the pool, but the rooms and common areas were upscale and spotless. The service was outstanding. I would stay for a leisure trip if given the opportunity. The breakfast buffet had a wide variety with good quality. The tables in the dining area were kept clean, even during busy times.

Business

10/10

Exceptional

15 May 2025

Priscilla

Clean and good service

Leisure Family

10/10

Exceptional

10 May 2025

Siew Yan

Lovely hotel with great service and breakfast

8/10

Excellent

25 Apr 2025

Echo

Overall, it was a good experience. Breakfast was great! The air conditioning wasn't working well, but it was later fixed.

Leisure Family

10/10

Exceptional

16 Apr 2025

Hamanti

Lovely hotel. Friendly and very helpful staff. Close to Tang Paradise highly recommend seeing.

Leisure Family

10/10

Exceptional

15 Apr 2025

Jing

Great location and services, nice vibe, breakfast buffet is super

Leisure Family

10/10

Exceptional

21 Mar 2025

Claire

Highly recommend this hotel, staff service is excellent, the room is quiet and comfortable, very clean and nice view. I will definitely be staying again.

Business_and_leisure Self

10/10

Exceptional

07 Mar 2025

David

Hotel of choice when you are in Xian

The hotel located in Qu-Jiang District in South of Xian, which is close to few popular tourist destinations. The hotel has great room and facilities including indoor pool and gym. I got upgraded to the executive level and received VIP treatment. The executive floor was led by Berry Yang and her team, they provided impeccable services throughout my stay and truly my holidays even more enjoyable. I highly recommended Gran Melia when visiting Xi'an, it is great city to visit, the place is full of culture, history and great food! I had a great time in Xi'an and Gran Melia Hotel! 👍👍👍

Partner

10/10

Exceptional

26 Feb 2025

Jessie

Absolutely gorgeous with huge rooms

Leisure Self

10/10

Exceptional

11 Jan 2025

Sanjay

Huge property , great breakfast , lovely aminenities and next to a large mall and outdoor waterfalls
Walking distance from Datang everbright street

Leisure Partner

10/10

Exceptional

21 Dec 2024

Peter

Great 5-star hotel with an amazing location, close to all the major tourist attractions. Staff members are very friendly and professional, and also the hotel is very clean. We loved the breakfast buffet which has almost all the signature food of Xi'an.

Business

10/10

Exceptional

07 Dec 2024

Yew Chong

The rooms are big and majestic and worth the amount paid per day just to come back to a relaxed environment after a long day of touring. The balcony excess and view from the Red Level was awesome but it is a pity that it is too cold in early December to be outside.

Staff are friendly and helpful. A free upgrade as a first time hotel guest was unexpected and deeply appreciated.

The heated indoor pool is a must for those who seek a great dip after a hard day's work or tour without freezing.

Overall a wonderful experience. If visiting Xi'an again, a definite consideration.

Leisure Partner

10/10

Exceptional

06 Dec 2024

Samantha

Easy check-in and friendly reception staff. I stayed for one night in a twin room, which was spacious and comfortable. Breakfast was varied and tasty but coffee was disappointing. Coffee aside, this is a lovely hotel in a fantastic location with very helpful staff. Thank you!

Leisure Family

10/10

Exceptional

13 Nov 2024

Dafna

Great

Great location, great hotel. Exceptional breakfast. Great location.

Partner

10/10

Exceptional

04 Nov 2024

Kenny

Excellent choice in hotel location. It’s close to major tourist attractions. Hotel itself is clean with Great service. I stayed in the “Red Level” that includes executive lounge. It is as good as any other top 5 star hotels like Ritz Carlton. Highly recommended.

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Panayiotes Savvas

Wonderful stay at the Gran Melia Xi'an

Lovely welcome and amazing hospitality.
Many thanks to Peter, Mamaki and everyone in the Red Lounge for looking after us with such good care.

Partner

8/10

Excellent

07 Oct 2024

Richard Wayne Persinger

I don't see why I have to write a reviews just kind of ridiculous

Business_and_leisure Self

10/10

Exceptional

11 Jul 2024

Verified traveler

Excellent stay

Service and cleanliness second to none. Great location - easy to see local sights from there. Would highly recommend the Red Suites for a truly unique experience.

Partner

10/10

Exceptional

17 Apr 2024

Richard Wayne

Great place to stay

Business_and_leisure Self

10/10

Exceptional

16 Apr 2024

Anthony

Not far from Big Goose Pagoda

The room was super clean and spacious. We booked a suite with 1 queen and 1 twin. There is a mall in hotels back door. The Big Goose Pagoda is just one subway stop from the hotel. Our room was at 5th floor, it has a great view of the hotel garden.

Friends_and_family Family

10/10

Exceptional

03 Nov 2023

noboru

部屋も快適だが、朝食が良い。夕食を初めてここで食べたが、中華も良し。

Business

8/10

Excellent

14 Oct 2023

Akiko

I like this hotel but one thing I didn't like was the bathroom/toilet was all glass and glass door and there was no privacy. Even if I stayed with a partner I wanted to have privacy when I use a toilet.

Leisure Partner

10/10

Exceptional

04 Sep 2023

Qihong

This is a gem: part of an enormous shopping and activity group of buildings, endless choices of restaurants within 5 minutes of walking from the back door out of the lobby. If you WALK 20 minutes to Jindi Complex, the choice just got doubled.

The trail around the lake is across the street. Take advantage and use it it.

8/10

Excellent

29 Jul 2021

Glenda

bad start - good ending

Check in was a nightmare as they could not find my booking. Then they gave us a room that was not made up! They were quick to upgrade us to the red level and an enormous suite - this made up for the mess before. Everything went well after that.

Partner

8/10

Excellent

13 Jan 2020

Yi

Great location, walkable to many resturants

Large rooms, well appointed. Service was OK, but not exceptional. Fantastic location

Partner

10/10

Exceptional

26 Oct 2019

Verified traveler

everything was beautiful and clean. Concierges helped us to make a plan for sightseeing. Food in the restaurant was great.

6/10

Pleasant

19 Oct 2019

Chris

OK for China

Internet connectivity is the main concern, WiFi signal was ok but the hotel WiFi blocked VPN access (so that you may access banned sites such as google, gmail, facebook, whatsapp, BBC news etc), when it was granted via other WiFi spots in Xi'an.
Overall the hotel is clean and modern, with the odd maintenance issue - such as the plug socket hanging off the wall at the far end of the second floor corridor and minor damage to wallpaper inside the hotel room.
Disconcerting is the amount of cameras inside the hotel itself, from the moment you leave your room you are continuously watched.

Business

8/10

Excellent

06 Oct 2019

Verified traveler

The rooms are absolutely stunning red level floor is a must with free drinks and food

Leisure Family

10/10

Exceptional

29 Aug 2019

Verified traveler

The property is nicely located in a busy yet serene Qujiang area of Xian. The hotel welcomed us with an open, spacious and bright reception hall and a team of courteous staff. The room was spacious and spot clean with a tall ceiling. Beyond the gorgeous room is a patio extended us to a outdoor pond with music dancing water and surrounded by a shopping mall with great shops and restaurants. We left the patio door open at night to enjoy the beautiful evening neon lights from the mall as well as the soothing music from a bar near by. In the morning, birds chirping from the trees awoke the quiet surrounding and possibly encoring the songs from the night before. The hotel was an excellent choice for us, and we will definitely refer it to others and will stay there again if we go to Xian.

Leisure Friends

10/10

Exceptional

26 Mar 2019

KARA

Excellent hotel!

Gran Melia was very nice, clean, and accommodating. Every staff member ensured they greeted us. I loved that they had provided a hand written welcoming note. They also spoke very good English and had arranged a driver for us. The city is beautiful and lights up at nights. The hotel is in between the airport and Terra Cotta Warriors. It took about 45 minutes to get to either destination. I wish we could’ve spent more time in Xi’an and Gran Melia.

Family

10/10

Exceptional

19 Mar 2019

Siew Fah

Excellent service and facilities

Fabulous hotel in service and facilities. Our son held a wedding reception at the hotel and the staff Zoe and Connie were most helpful in making the occasion a big resounding success. We also had a pre wedding dinner party at the Yuet Fu Chinese restaurant. The food was delicious and the waiter Charles provided top notch service. We are very please with the hotel. All the staff were generally very helpful and our guests staying at the hotel were well looked after.

Friends

10/10

Exceptional

13 Feb 2019

kevin

Blown Away in Xian

Wonderful Hotel in a nice area of Xian. Service is first class all the way. I especially want to thank Paloma, our Red Level Host, for making our trip so special. She went out of her way to make sure everything was wonderful for us. I recommend spending the few extra dollars to stay on the Red Level. The Complimentary happy hour more than makes up for the minor extra expense. The facility is gorgeous with everything you could possibly need or want. Gran Melia gets the highest possible recommendation. Will never stay anywhere else in Xian.

Partner

10/10

Exceptional

16 Oct 2018

Verified traveler

Great Place to Stay and Work

I would like to thank Doris for her kind help and hospitality during my stay at Xian. I will definitely re-visit and stay at this hotel again in the future. The lounge is conducive with perfect views, especially at night.

10/10

Exceptional

23 Sep 2018

Andrew

very well appointed Xian Hotel

excellent, stayed in Red Level room where there service was impeccable. Rooms well equipped and very clean staff were excellent especially the guest service manager Begona.

10/10

Exceptional

22 Jul 2018

Oussama

I was very satisfied. The room cleanliness was excellent. Everyone I dealt with was great. I would like, in particular, to express my appreciation to Ms. Begona Orihuela, the Guest Service Manager (She did an outstanding job), to Robin, the front desk manager, and to the wonderful gentleman who checked me in Thursday night (Friday morning) upon my arrival (He was very helpful).
I give Gran Melia my strongest recommendation.

Oussama

8/10

Excellent

30 Jun 2018

Verified traveler

Nice hotel with Beutiful rooms.

This is a very nice hotel with beautiful and spacious rooms. The included buffet breakfast is very nice as well. Hotel employees are eager to help.

10/10

Exceptional

17 Dec 2017

Verified traveler

Excellent hotel

A beautiful hotel, very new and comfortable. Hotel staff are very helpful.

8/10

Excellent

13 Jun 2017

Michelle

Gran Melia. Grand indeed!!

Amazing stay at this hotel. Great location outside of city centre. Spacious and new. The area has lots of restaurants to suit all tastes and budgets. Especially good for families as there is a light show on the fountain in the evening as well as a trampoline park 5 minute walk away. This added to the number of parks surrounding the hotel made it great for our family.
One small thing is that there were very little English speaking TV channels ( I think maybe two news and one other) when you finish your day of sightseeing with children that go to sleep at 8 it would be nice to watch a little TV.

Family

10/10

Exceptional

12 Apr 2017

Thomas

Excellent hotel with very friendly staff

When I arrived, I was immediately met by Concierge Victor who helped me check in then escorted me to the Red Level floor. When we arrived I received excellent service from Oscar who showed me to my room. Next morning I was greeted by Michelle while eating breakfast. She ask me if I wanted eggs cooked to order & shortly later brought me perfectly cooked eggs over easy. Each morning when I arrived for breakfast, Michelle would ask me if I wanted my usual egg order...great memory. That morning I told her I would like to buy some specialty tea for my son & souvenir chopsticks for my oldest Grandson. The next morning she gave me written information in English & Chinese where I could find both items. The tea store was within walking distance from the hotel & when I arrived, I found out Michelle had called ahead. When I left to purchase the chopsticks she gave me her business card with the Chinese address circled so I would return to the hotel safely. Robin Zhang did the same, gave me his business card when he called a taxi for me. I meet Lisa during Happy Hour at the Red Level lounge, very personable lady & speaks excellent English. Great asset for the hotel. One morning I meet Bego at breakfast, she is also a very friendly & helpful staff. During our conversations, found out the hotel hires foreign staff members. I want to thank Kitty for moving me to another room when my A/C controls didn't work. Forgot some clothes in the room, she brought them to me later.

10/10

Exceptional

04 Dec 2016

Hannah

Great hotel in nice location.

Great stay at Gran Melia! We were given a free upgrade. Staff were amazing! Very helpful and spoke great english. Would stay again!

Partner

10/10

Exceptional

25 Sep 2016

KenKen

Hi class htl at reasonable price with great staff.

Hotel staff is always smiling. Never before in China had I experienced such hospitality. On the day of checkout we had to leave early, too early that the breakfast cafe was not open yet. When I said that to the waitress the day before our departure, she offered to prepare a breakfast box at the time of our departure!

10/10

Exceptional

16 Aug 2016

Daniel

Amazing hotel

Simply amazing. We were upgraded to the red level. The suite was huge and ultra comfy. The hotel lobby was stunning and the service was terrific. Can't think of even one fault.

Partner

10/10

Exceptional

28 Jun 2016

Renaud

We stayed at the Gran Melia in Xi'An for three days primarily to visit the city. Everything was perfect. The room was gigantic with an amazing bathroom. The service at the Red Level was simply excellent. We had dinner once in the Chinese restaurant inside the hotel, it was simply perfect. The only negative point is that the hotel is relatively far from the center but taxis are cheap and I believe there is a metro stop not too far away.

Partner

10/10

Exceptional

26 May 2016

David

Great place to stay!

My wife and I had a great stay at the hotel. The staff was terrific! They were kind, caring and helpful.

Partner

10/10

Exceptional

16 May 2016

Verified traveler

Should have stayed longer

Would have stayed extra daysbif I had known how amazing the hotel was

10/10

Exceptional

08 Jan 2016

Joseph

Very Enjoyable Stay

My wife and I stayed at the Gran Melia recently for our wedding anniversary. We were very impressed with the service we recieved. In particular, Joyce was very helpful in answering our questions, helping us find a bus, etc. We would certainly stay here again. One small thing that could be improved, was that although we were upgraded to the \"Red Level\" (which I recommend!), we didn't know that some of the Red Level benefits weren't available to those who received a free upgrade (such as the free laundry service); the information booklet in our room said we could use these, but only after enquiring did we find out this wasn't the case. It seems like this hotel is relatively new, so I'm sure these small things could easily be worked out in future. We stayed for two nights, but I do wish it could have been longer!

8/10

Excellent

08 Feb 2015

Tracy Sou Fin

winter escape in xian

Robin, the concierge was great, very attentive, and ensured all our needs were taken care of. He helped to arrange our trip to terracotta warriors and the old town. The hotel lobby was a bit chilly (being so open and expansive) and didnt cope so well with the cold winter temperature. Rooms very clean & comfortable, with a few glictches as a result of being still so new. Breakfast is good, wide and varied selection, altho some items from the buffet were a lil cold. All in all a very satisfying stay.

Partner

10/10

Exceptional

08 Apr 2026

Emine

Phantastisches Frühstück, nettes Personal, schöne Spa und Schwimmanlage, gemütliche Betten. Die Zimmer sind nicht mehr ganz neu aber gemütlich, wir hatten eines im 1. Stock mit Garten, das war sehr schön

Self

10/10

Exceptional

02 Jan 2026

nicolas

Le Gran Meliá Xi’an est un magnifique hôtel, situé un peu à l’écart de l’agitation principale de la ville tout en restant facilement accessible. L’établissement offre vraiment un niveau de qualité remarquable : restauration, bar, équipements, petit-déjeuner… tout était excellent. La chambre était très confortable, avec une literie superbe.
Le personnel se montre particulièrement attentionné et fait un vrai effort pour accompagner les voyageurs qui ne parlent pas chinois. Ils posent toujours les bonnes questions, utilisent un traducteur si nécessaire et s’assurent que tout se passe bien. J’ai testé le bar, le restaurant, et j’y ai même passé la nuit du 24/12. le service a été impeccable du début à la fin.
Très belle découverte du Gran Meliá à Xi’an — je recommande fortement.

The Gran Meliá Xi’an is a beautiful hotel, located slightly away from the busiest part of the city, yet still close enough to get around easily. The property offers an excellent overall experience: the restaurants, bar, facilities, and breakfast were all outstanding. The room was very comfortable, with great bedding.
The staff are truly attentive and make a real effort to help guests who don’t speak Chinese. They ask the right questions, use a translator when needed, and are always ready to assist to ensure everything is clear. I tried the bar and restaurant, and I even stayed there on the night of 24/12 the service was impeccable.

A wonderful discovery of the Gran Meliá in Xi’an. I highly recommend it.

Self

10/10

Exceptional

23 Dec 2025

HYEJEONG

욕조가 비교적 커서 공간이 넉넉하고 편하게 이용할 수 있었고, 온수도 잘 나와서 만족스러웠습니다.

직원분들이 모두 친절했으며, 특히 리셉션 여성 직원은 영어가 매우 유창해 남편이 의사소통에 불편함이 없어 더 만족해했습니다.

레드레벨로 업그레이드되어 라운지를 이용할 수 있었던 점도 정말 편리했고 전반적으로 만족도가 높았습니다.

아침 조식은 신선한 과일이 잘 준비되어 있어 과일과 채소를 좋아하는 저에게 특히 좋았습니다.

객실 상태도 깔끔하고 쾌적했으며, 전체적으로 서비스가 매우 훌륭했습니다.

또한 주변이 시끄럽지 않고 깨끗하면서 조용해 쉬기 좋았고,
근처에 먹거리도 다양하며 공원이 가까워 위치적으로도 매우 만족스러웠습니다.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Mimi

Sehr schöne Umgebung, viel Grün in der Umgebung. Große, schöne Anlage.

Leisure Family

10/10

Exceptional

18 Mar 2025

Sandra

Me encantó el rápido check in , así como la amabilidad del personal y la atención que tuvieron para atendernos en el restaurante a pesar que era pasada la hora. Excelente servicio!

Leisure Partner

10/10

Exceptional

25 Nov 2024

Kim

편하게 지내다 갑니다

너무 편안하게 지내다 갑니다
라운지도 깨끗하고 조식도 깔끔합니다

Friends_and_family Family

10/10

Exceptional

20 Aug 2024

Piergiorgio

Excellent

10/10

Exceptional

25 Mar 2024

hyojin

룸 컨디션이 좋았고 직원들이 친절합니다. 5성호텔이라 불릴만 합니다

Partner

10/10

Exceptional

24 Mar 2024

Verified traveler

Excellent hotel in Xi’an

We never heard of the hotel before but from the very arrival we were impressed. Had some challenges with Alipay for the taxi when we arrived but just walked in and was helped by the friendly staff. Celina the Lobby Manager greeted us and extremely helpful in checking in a travel tired family. The same goes for the Concierge team helping with arrangements on several occasions. The location is great, pool actually looks like the pictures and we really had a good stay.

Friends_and_family Family

10/10

Exceptional

31 May 2023

YIM FONG

性價比高的酒店，起初擔心不是為儲鐘樓區，會有點不便，但隔壁便是大唐不夜城，好多美食任君選擇。
早餐十分豐富，非常滿意，有機會再來西安一定再入住。

Friends_and_family Family

10/10

Exceptional

13 Apr 2023

DONGNA

両親のために予約しました。コンシェルジュの対応が良くて、兵馬俑のチケットまでネットで予約を助かった。後、西安のおすすめ観光地や、行き方まで細かく教えてくれました。とても親切でした。確かに名前は张伟でした。

Leisure Family

8/10

Excellent

28 Nov 2019

Verified traveler

可以更好

硬件不错，软件有待提高，卫生，员工待人接物，餐饮等等

Friends_and_family Family

8/10

Excellent

18 Nov 2019

Choule Ho

개인적인 불만 2가지 있음

전체적인 서비스 부분은 좋았습니다. 하지만 구급약 같은 게 구비되어 있지 않다는 게 최상급 호텔이라는 이름에 걸맞지 않은 부분 이었습니다. 무조건 현지 병원 가야 한다고 하는데 이건 좀 보완 해야하지 않나 생각합니다. 또 하나 1층 공용 화장실의 경우 수압 문제 때문인지 변기 물이 위로 튀는 문제가 있었습니다.

Business