Waterloo Cross by Marstons Inns

10/10

Exceptional

25 Jul 2026

Karen

Room very clean
Food great
Staff amazing and very helpful
Lovely old pub
Felt relaxed

6/10

Pleasant

09 Jun 2026

Bond

Helpful staff, good breakfast and good bar facility

Partner

10/10

Exceptional

01 Jun 2026

Sally

I have stayed here before and I use The Waterloo Arms every time I'm down this way . The room is always clean and fresh feeling. Stayed during the May heatwave, so I could of done with being supplied with a fan. Yes I should of asked but luckily I carry one with me. There is only recommendation I have for the establishment. When staying on the ground floor, all you can hear is the loose paving slabs as people walk over them. Because of the amount of noise, I would say all are loose. Food from the pub is excellent.

Self

8/10

Excellent

24 May 2026

david

Great place to break the journey to cornwall

Partner

8/10

Excellent

05 May 2026

Ian

Room was cleaned to a good standard. Bed very comfortable

Partner

8/10

Excellent

04 May 2026

Stephen

Friendly staff good food/drink and entertainment on night before Mother's Day. Freshly cooked breakfast. Great car park in front and easy access to M5. Will be staying again.

Partner

8/10

Excellent

04 May 2026

Antonio

Convenient and good value.
Staff is strikingly friendly

Self

10/10

Exceptional

26 Apr 2026

Jan

Excellent bar breakfast amazing staff very friendly and helpful

Partner

10/10

Exceptional

23 Apr 2026

Craig

.

8/10

Excellent

21 Apr 2026

Christine

Clean room. Front door could do with more lock security

Partner

8/10

Excellent

14 Apr 2026

Bob

Good food and beer

Partner

8/10

Excellent

05 Apr 2026

Ash

ONly stayed for 1 night. Went through hotels app but it did not transfer my contact details correctly with the result hotel staff could not contact me.
Staff were fantastic and even though I arrived at 1030 and they had been working since 7am they were still smiling, warm and welcoming despite the long day.
Room was warm clean and very comfortable. BReakfast was great. Will stay again

Self

10/10

Exceptional

02 Apr 2026

Julie

Easy to access from the M5. We received a very warm welcome.
The room was clean and spacious and the bed very comfortable.
All the staff were very friendly and helpful.
Would definitely stay here again

Partner

10/10

Exceptional

30 Mar 2026

pavan

A simple room will all the important stuff right. Bed. Temperature. Friendly staff at the pub downstairs.

6/10

Pleasant

20 Mar 2026

Adam

Staff - fantastic, couldnt have been more friendly or helpful.

Bedroom very basic, tired and the door looked like it had been broken into once or twice and offered little confidence from a security prospective.

Self

6/10

Pleasant

16 Mar 2026

Tim

Check-in straight forward and room clean. Evening meal in restaurant was good. Breakfast not so good - very slow service, slow to cook and really felt like they would rather we did not have breakfast there

Friends_and_family Family

4/10

Poor

13 Mar 2026

Adam

Extremely poor condition of the door to room 3, which was the room I was given on 11 March. My room was an external room of the Inn and therefore the security of the guest experience should be of a much higher level than if the guest was located within the actual main building. However, the door lock to my external room had clearly been breached with a screwdriver at some point in the past. Was this damage caused during a burglary, perhap?? It did not appear to be recent damage, as the exposed wood was not light in colour! This poor standard of room security falls too far below what is expected by any guest staying in a hotel or Inn. It was the member of staff that guided me to the room and opened the door which I why I initially did not see the damage to the door and door frame. It was only when I wanted to leave my room about an hour later to walk around the building to the entrance to the Inn to get an evening meal, that I noticed the damage. Only a fool would have then left all of their valuables in the room whilst they went and sat in the Inn for a couple of hours. I therefore had to stay in my room and order a takeaway to be delivered to me. To compound things, the inside door lock had no locking mechanism anymore, so I could not even lock myself in. I had to pile up a load of furniture against the door to give me some level of security against a possible intruder!! I did speak with a member of staff the next morning! NOT FAIR AT ALL!!

Self

8/10

Excellent

21 Feb 2026

Cranmer

Large clean room. Good friendly staff and good breakfast.

8/10

Excellent

19 Feb 2026

Debra

Great atmosphere and caring staff

Partner

10/10

Exceptional

16 Feb 2026

Alison

Very friendly and helpful staff.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Neil

Pleasant stay

Business

10/10

Exceptional

16 Dec 2025

robert

staff were excellent

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Clare

The room was very good, clean and tidy. Good tea and coffee facilities. Good food down in the restaurant and excellent service by staff! The only thing that let it down slightly was the bathroom which was in need of a refurbishment as wood has been used to trim the base of the shower and it was warped and blackened from the water/steam. Other than that it was a fantastic stay.

Business Self

10/10

Exceptional

08 Dec 2025

Mike

Great service, clean and comfortable

Business

10/10

Exceptional

30 Nov 2025

Elaine

Warm welcome when we arrived, shown to our room and given general information on our stay, emergency contact, breakfast times etc.
Restaurant pub area was warm and inviting, drinks value for money.
Opted not to have breakfast as had early start the following day.
Room was clean and tidy, and the bed was very comfortable and both was a generous size. And will be more than happy to stay again when in the area.

Partner

8/10

Excellent

22 Nov 2025

Gary

Overall a good over night stay

Business

8/10

Excellent

22 Nov 2025

Teresa

Bed was very big and comfortable, the room was also very big. Nowhere really to put anything in the bathroom. Staff were very nice and friendly. Would stay again and recommend.

Leisure Partner

8/10

Excellent

17 Nov 2025

ning

The room is clean bed is comfy ，staff is friendly, there is nice bar and restaurant, it is easy to access from M5.

Partner

10/10

Exceptional

12 Nov 2025

Eve

Super helpful & friendly staff, lovely clean room lots of space - bar & restaurant had great atmosphere and good variety of choice on menus

Partner

4/10

Poor

29 Oct 2025

Paul

Already submitted feedback to Marston’s.
Very disappointing on this occasion.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Mrs Maria

Safe parking
Good food and drink options

Partner

4/10

Poor

16 Sep 2025

Adam

Run down, very noisy. Breakfast very poor.

Run down, very noisy. Breakfast very poor.

Business

10/10

Exceptional

16 Sep 2025

Mike

It has only been 2 months since my last stay here and it was as good as ever. Staff as always were really friendly and make you feel at home. I had a thoroughly enjoyable evening meal as well as a great breakfast. A decent night's sleep set me up for the day and I look forward to coming back here.

Business Self

6/10

Pleasant

09 Sep 2025

Malcolm

Overnight stay

Partner

10/10

Exceptional

09 Sep 2025

michael

Been here a few times for food with my mum, taking her out the care home , Didn’t know they did rooms till I found on here .nice big rooms, bed is ok if not a on the soft side for me … Overall quiet , staff were great, really nice breakfast too .

Leisure Self

2/10

Poor

03 Sep 2025

Blake

Worst Hotel

The room smells the Bathroom smells and was full of mould.
No Tables were available for food.
Decided I could not stay checked out did not stay. Decided to take long drive home instead.

Business

6/10

Pleasant

18 Jul 2025

Verified traveler

Okay but needs a refresh in the rooms

I have been staying at the Waterloo cross almost every year for the last 22 years.
In the beginning it was family run, basic but good value and with good food. Marstons took it over and refurbished which was great and provided a much needed enhancement in the rooms.
My recent stay this year the rooms are tired. Only one bedside table where there would be two, the floor in the bathroom all lifting up and overall could be cleaner.
Also little things have been taken away such as the biscuits that used to be with the tea and coffee facilities in the room and small bottles of water.

The Breakfast although fine, the menus can be a little confusing with what is included, even for the staff as when I went to pay I was told Tea and Coffee was extra, until I pointed out on the menu that it was included.

Overall our stay met our needs for two nights, but for the cost I think there are better places to stay.

10/10

Exceptional

14 Jul 2025

Mike

Conveniently situated only 5 minutes drive from my first appointment of the following day, I got checked in with a warm reception from the staff. I have stayed there twice before so had an idea of what to expect. I had one of the external ground floor rooms which made it easier to go back and forth to the car park. Having dines there previously, I did so again and was well looked after with some sumptious food provided for a very reasonable cost. The room itself was spacious, clean and provided everything I needed. The Wi-Fi was a little spotty which was the only drawback. The surrounding area allowed for an hour long walk with lovely scenery. The shower was very powerful and the bed comfy for a good night's sleep. Breakfast in the morning was amazing with some locally sourced ingredients to get the day started off right. Can't wait to be back here again.

Business

8/10

Excellent

23 Jun 2025

chantal

Shower cubicle was dirty and had dirt and dust marks all the way round. Not very much shower gel, family of 3 and only given x1 hand towel and x1 bath towel, 2 cups and 2 glasses. The noise from the room above was horrendous, the foot steps vibrated right through.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Julian

Very friendly with a genuine community feel.

Excellent service

6/10

Pleasant

01 Jun 2025

Sam

Average rooms that need some updating/refurbishing. Tired looking decor.
Great service from all staff - friendly and approachable.
Good location for stop off point straight off the motorway.

Leisure Family_with_children

4/10

Poor

20 May 2025

Adam

Poor

No tv remote no basic amenities, room not cleaned during day time .

Business

10/10

Exceptional

17 May 2025

Malcolm

Hidaway pub

Nice budget hotel with pub atmosphere
Service and food good pub grub
Clean and excellent service
Location near motorway but still in tranquil setting

Partner

6/10

Pleasant

04 May 2025

Ann

Acceptable budget but tired accomodation, staff tried to work with what appeared to be little investment from The owners, (Marston's)? A good

Partner

10/10

Exceptional

03 May 2025

Peter

Worth a stay for sure

Brilliant stay would use again many thanks especially to sue the hostess

Partner

8/10

Excellent

20 Apr 2025

Vishwas

Friendly staff, good service.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Verified traveler

Great little find

Easy check in online before hand so went to the bar and got the key immediately and actually got shown to the room - a rare thing nowadays. We had a room on the outside which was great as was going to be rather late back in the evening. Room spacious, comfy bed and had all the amenities. Will go back if in the area

10/10

Exceptional

08 Apr 2025

Tom

Great staff, really welcoming.

Staff were fantastic. Really looked after us.

Friends_and_family Family

10/10

Exceptional

25 Mar 2025

Michael Edward

Marston have a gem in manager Sue. Her and her staff were attentive and very helpful during our 4 night stay.

Business_and_leisure

8/10

Excellent

18 Mar 2025

Maura

Very convenient location, quiet, friendly and considerate staff, cosy old world pub atmosphere, adequate room facilities and plenty of room space.
Excellent evening meal.
Perhaps a little sprucing up needed but without modernising

10/10

Exceptional

11 Feb 2025

Sarah

Great place to stay

Very friendly staff and great food.

Business

4/10

Poor

11 Jan 2025

Verified traveler

not again

on arrival all was fine got in room seems to be ok, went for something to eat told by manager only 1 chef, 1 waitress, and herself food would be a while thats fine half hour wait not a problem. on going back to room there is dust hanging on the walls, dust covered bedside tablelamp bulbs, carpet was sticky by table, hole in skirting board in bathroom where shower door drips onto, cracks in walls and ceiling, front door looed like an interior hollow door very poor for security. outside our window paving slabs loose noise every time someone walked past, the smell from the sewers day and night was terrible. we also didnot have any one replenish anything or replace towels or bedding , 2 teabags 2 sugar sachets, after 3 days we left out of a 7 night stay we had a family issue at home if that was not a problem we would of left anyway it was just not a good stay.

Partner

10/10

Exceptional

03 Jan 2025

Benjamin

Staff very helpful

10/10

Exceptional

10 Nov 2024

Denise

Good location! Friendly and helpful staff clean and tidy

Leisure Family

8/10

Excellent

03 Nov 2024

Roy

Hotel review

For a last minute booking it was alright, I thought at first … bates motel, but when I got in the room, I was pleasantly surprised,there was tea/coffee, it was clean and comfortable… the bar manager who runs it was lovely , and the breakfast was alright too, and what’s better in these times of living is everything was reasonably priced… would I stay again … yeah why not

Partner

8/10

Excellent

02 Nov 2024

Tim

Great location for an overnight stay just off the M5 and has everything you need at a great price.

Leisure Family_with_children

8/10

Excellent

27 Oct 2024

gary

Near to Tiverton train station

Leisure Self

8/10

Excellent

22 Oct 2024

Michael

Great staff, nice rooms.

Nice place to stay if you make use of the restaurant and bar. Staff were great, enjoyed a good value meal and drinks. Room was nice enough. Basic but functional. Offered good value for money.

Friends_and_family Friends

10/10

Exceptional

29 Sep 2024

Kevin

The rooms are really quiet and nice, we arrived just after the kitchen was closed but was more than happy to make us a sandwich. The food was really nice when we did have breakfast and dinner in the restaurant.

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Caroline

Great comfortable stay and staff so friendly.

Hotel was great. Staff so friendly, helpful and accommodating. Unfortunately hotels. Com didn’t tell us there is no night porter at this hotel and hotels. Com were aware of this. Luckily I leased directly with hotel to sort which they were so helpful with.

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

Michael

Easy to get to off M5. Comfortable big rooms. Staff very pleasant. Food only average for what is pub grub .

Leisure Partner

10/10

Exceptional

10 Sep 2024

Darren

The lady that dealt with me was really friendly. I was late arriving and the kitchen was closed and the lovely lady made me a sandwich from the kitchen.

Business

8/10

Excellent

18 Aug 2024

Janice

Practical not beautiful

Shower worked fine but looked terrible, could do with refurb

Partner

10/10

Exceptional

16 Aug 2024

Barbara

Location

Leisure Partner

6/10

Pleasant

12 Aug 2024

Geoffrey

Stayed three nights. Ate in restaurant for 3x breakfast and 1x dinner.

The staff are all very friendly and helpful and are the hotel's biggest asset. The food and bar service were very good and decent value. Only gripe here is the tables always seem sticky? Seen this before were the cleaners used reacts with the table varnish. That's a shame as it doesn't feel welcoming.

The room (5) was OK but not great. The bed was good and all linens nice and clean. The bathroom was a disappointment though. Flaking paint, rusty radiator and a sticky floor, plus the toilet cistern wasn't properly attached to the wall. Biggest issue was the creaking floor above the room. Really noisy at night whenever anyone moved around in the room above. Also, lots of road noise as the window doesn't seal well.

Overall, an OK experience. We'd visit again for the staff service and food but would certainly hope bathrooms had been improved.

Business Partner

6/10

Pleasant

06 Aug 2024

Verified traveler

decent budget hotel. Nothing fancy and decent value for money. Staff helpful. Accomodation/bathroom a little dated but overall just fine.

Business

8/10

Excellent

01 Aug 2024

Verified traveler

Waterloo Cross stay

Our room was clean and a good size. We had a lovely greeting from the lady working in the bar.

Friends_and_family Family

10/10

Exceptional

30 Jul 2024

Adrian

Great accommodation

Leisure Family

8/10

Excellent

14 Jul 2024

Sarah

Good for an overnight stay

Business Self

6/10

Pleasant

11 Jul 2024

Ceri

Business Stay

Service was good.
Bed was comfy.
The road that passes hotel is busy & noisy - woke me early in the morning.
The food & hotel was good value.
Room needs a bit of TLC.

Business

10/10

Exceptional

11 Jul 2024

Sharon

Lovely big room, food and staff very good.

8/10

Excellent

20 Jun 2024

Verified traveler

Nice enough

Nice enough. Shame about traveller clientele but served the purpose for 1 night overnight work stay.

Business

10/10

Exceptional

02 Jun 2024

Sally

Lovely Rooms

I stay away for three nights once a month for work. So I am not looking for fancy stuff. What I do look for is a comfy bed, shower, ground floor and TV. This has it all.

Business

10/10

Exceptional

01 Jun 2024

Martin

A little gem

A little gem for an overnight stop near (but not next to) the M5. Great service & simple comfy room, on the back of a great pub. Will use again 🙏

Friends_and_family Family

10/10

Exceptional

18 May 2024

Kevin

Clesn and pleasant

Leisure Family

10/10

Exceptional

15 May 2024

Steve

Excellent for a stop over for a couple of days. Staff really friendly and helpful. They have made a good effort to keep it up together in these changing times being it as built with a certain style of the time. Food is lovely for pub grub
Drinks on a par with the area
Beds were very comfortable

Partner

10/10

Exceptional

30 Apr 2024

William

Great value stay

Very friendly from the moment I walked in - Sam was lovely. Unfortunately a broken down fried meant a limited menu but lovely veggie Chilli. Great breakfast. A bit noisy from upstairs overnight but overall good stay

Business Self

10/10

Exceptional

07 Apr 2024

John

Enjoyable stay

Very pleasant, clean lovely atmosphere

Friends_and_family Family

10/10

Exceptional

03 Apr 2024

Ellis

This is a nice hotel, my room was clean and spacious and the staff were really helpful.

Self

8/10

Excellent

27 Mar 2024

David

Ideal stopover hotel
Good food in the pub
Friendly staff

Business

10/10

Exceptional

21 Feb 2024

Geoffrey

Liked all of it except no tv remote and asked staff and eas told it had probably been laundered, so no TV Also could feel the split in the bed.

Business

8/10

Excellent

27 Nov 2023

Jon

Close to motorway (J27 of M6 at Cullompton) junction, easy access and meals readily available.

Leisure Family

10/10

Exceptional

19 Nov 2023

Mark

Bad Area Manager.

Fantastic pub / bar / restaurant with accommodation. Good parking area with friendly and helpful staff. The room I had was faultless, clean and spacious. Free and fast WiFi, with several USB charging sockets in the room too.
My only real disappointment was hearing the kitchen had a fault and couldn't serve hot food. Furthermore to this I overheard staff talking and saying the Area Manager was phoned about the issue and simply complained about taking a phone call on Saturday evening! (Disgusting from a person such a position).
I hope somebody picked up on his attitude and the necessary action taken. I would recommend it here and would definitely stay again.

Partner

8/10

Excellent

12 Nov 2023

Daniel

Handy for work.

Stayed here a few times. It’s pretty no nonsense and great value. A minor quibble this stay was intermittent water running from some kind of header tank in or above my room. This caused me to wake up a few times. The bed is very comfortable though and you don’t want to get out of it!! The location is ideal for access to the M5 and the property has a great sized car park for a large van. Had food which on all occasions has been well cooked, tasty and good value for money. Staff are very pleasant and helpful, you also get shown to your room and a few things get explained to you. Will definitely stay again when working in the area.

Business

8/10

Excellent

03 Nov 2023

J G

Another Night Away

A bit of road noise is evident. But as it’s on a main road and a junction it’s to be expected.

Business

2/10

Poor

04 Sep 2023

Ben

This is the worst place i have ever stayed and i feel cheated that it was rated above 4 when i booked. The dining area was dirty, the room was dirty, outside was dirty. The room ws more like a shack. Terrible.

Leisure Family_with_children

4/10

Poor

22 Aug 2023

Debbie

Waterloo Cross - not fab!

When we checked in the girl on reception was a little abrupt and not that friendly. she didn't advise of any breakfast times, wifi codes...nothing really.
The room itself was fairly clean...along with a few squashed bugs on the wall. It did smell rather damp, especially in the bathroom. The shower had no adjustment and you literally had to step into it no matter what the temperature, or having spraying water all over the floor. There wasn't a shower cap, but there was soap. I wouldn't choose to stay here again.

Friends_and_family Family

10/10

Exceptional

08 Aug 2023

Tim

Great place to stay very reasonable price wise, if you don’t have your own transport it’s not the best for access to taxi’s etc but that’s not the fault of the venue just the remote location. There is a train station 10 mins drive away but not easy to access by foot.

Leisure Family

8/10

Excellent

08 Aug 2023

Sally

Very nice but a little tired and outdated. Bed comfy, room very clean. Staff lovely.

Leisure Partner

4/10

Poor

04 Jul 2023

kirstin

I’m glad I only stayed here one night.

The room smelt musty and felt damp. There was bits of what looked like puff pastry on the floor. The bathroom was very small and very dated.

Plus side the towels were large and clean.

You can hear everything from the room above and at one point I thought they were going to come through the ceiling.

Very expensive for what you get.

Business Self

10/10

Exceptional

26 Jun 2023

GRAHAM

Perfect stopover for Dunkeswell

Great location. Had everything we needed for our trip. The manageress was really helpful and made our stay even better.

Friends_and_family Family

10/10

Exceptional

25 Jun 2023

Karen

Excellent
Staff friendly

Leisure

8/10

Excellent

25 May 2023

Stephen

Close to M5

Very convenient to M5 on our journey north. Good restaurant on site. Cheerful and effective service. BUT the inn is very close to a major road and our ground floor room faced the car park and was subject to all night traffic noise.

Partner

8/10

Excellent

08 May 2023

Shaun

Staff were very polite and helpful, very good value for money , good food

Partner

10/10

Exceptional

08 May 2023

Rebecca

A great place to stay.
Staff were lovely.
Easy & safe parking

Leisure Self

8/10

Excellent

21 Apr 2023

Kevin

Convenient stop off very close to M5. Good value. Friendly staff. Clean comfortable rooms

Leisure Partner

10/10

Exceptional

20 Apr 2023

Miss

Room was clean and tidy, staff friendly and helpful. Would recommend to anyone

Leisure Family

10/10

Exceptional

20 Mar 2023

Susan

Superb

Huge bed, spacious room. Great restaurant below.

Self

10/10

Exceptional

19 Feb 2023

Hannah

Easy to park, staff were welcoming. Room clean and comfortable

Leisure Family

10/10

Exceptional

13 Dec 2022

Lisa

Little gem - Waterloo Cross

Had a fabulous 2 night stay, spotlessly clean & cosy room with the biggest, comfiest bed weve ever had .. most amazing sleep! Tea, coffee & biscuits all provided & beautiful white fluffy towels! Big bathroom with waterfall shower. Lovely atmosphere in bar area, gorgeous food and the warmest welcome from Val & her team. Cant wait to go back next summer.

Partner