Hilton Zhengzhou

8/10

Excellent

02 Apr 2026

Kenneth

Good location. USA traveler. The breakfast was just fine. There is a Starbucks and McDonalds just down the street. Great walking path along a nearby waterway. There are some good local not expensive restaurants in the area. People arw nice and do their best with English.

Self

6/10

Pleasant

23 Mar 2026

Effie Kai Li

Outdated looking but still clean and manageable.

Friends

10/10

Exceptional

03 Oct 2024

Ravi

Enjoyed my stay

Business Self

10/10

Exceptional

05 Aug 2024

Jing

I like the breakfast. It has more options and tasty.

6/10

Pleasant

02 Aug 2024

Weiyao

…

4/10

Poor

26 Oct 2023

Seok Bee

The staff are not multilingual so communication is a big problem. Although my rooms are prepaid I found out later I was charged for the stay. I called them and they told me that they did not receive payment from Hotel. Com

Friends_and_family Family

8/10

Excellent

18 May 2023

Ihab

Very good expirience

Great hotel. Clean and goòd staff. Old furniture needs updating. Locatiin is not so bad u can find fast food in a walking distance. Great breakfast.wow. value for money is excellent. Note they speak average english which is hard to find in zhengzhou.

Business

10/10

Exceptional

09 Jan 2023

Frank

Cleanliness of property; Friendliness of Staff

Leisure Self

8/10

Excellent

07 Nov 2019

Choon Heng

Splendid hotel

Good service helpful staff concierge very helpful will recommend to friends

Friends_and_family Friends

10/10

Exceptional

19 Oct 2019

Verified traveler

The hotel is absolutely beautiful! The rooms are very clean and comfortable. The staff were friendly and accommodating to our every need. Public transportation was readily available. Overall, I can’t say enough good things about the hotel...worth every penny.

Friends_and_family Partner

10/10

Exceptional

16 Oct 2019

Verified traveler

The rooms are very spacious, and the beds incredibly comfortable. The staff here is very friendly and responded quickly to our requests. We also enjoyed the breakfast buffet every morning

Friends_and_family Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

The Hilton Zhengzhou was wonderful. Very Clean, and the staff was incredibly friendly.

Friends_and_family Family

6/10

Pleasant

27 Jul 2019

Verified traveler

The hotel was clean. The in room food service was catch and go for accurate order. The laundry service was poor. Items returned dirty but folded nice and neat. Only stayed 2 nights. Check clothes when you get them back, or do not use service. Very poor. Had to re-wash. Did not find out until at next location.

Leisure Family

6/10

Pleasant

17 Jun 2019

Jennifer

Ripped off

I booked a room with breakfast for myself and my 14 yrs old son. Upon arrival, the hotel informed me that breakfast is only for one person that I have to pay 168rmb($24) for the 2nd person. I explained to them that the room is for 2 people and online rate states breakfast for 2. They explained to me that the information online was incorrect. Very disappointing and they wouldn’t refund me for one breakfast either.

Family

10/10

Exceptional

08 May 2019

Nathan

Nice hotel. Great staff and service.

Partner

8/10

Excellent

23 Apr 2019

Winnie

The room cleaning service is perfect and is much better than that in the restaurant.

Friends_and_family Family_with_children

8/10

Excellent

23 Apr 2019

Yoke

Comfortable

Beautiful hotel with up to date facilities. Good location close to metro and access to food. Seems to be fully booked as I was only given a room after waiting for more than an hour. Hard to get a taxi. Recommend Hotel should install flashing light to indicate to taxi to come \"inside lane\" to pick up guest instead of guest going outside to main road to hail taxi.

Family

10/10

Exceptional

23 Mar 2019

Cliff

Beautiful property in good location. Staff was helpful and cordial. Facilities all high standard.

Business

10/10

Exceptional

15 Feb 2019

Verified traveler

Stayed or 4 nights, easy checked in and out. Very helpful and genuine hospitality service, great pool staffs too. Enjoy everyday swim, good Chinese restaurant on fifth floor. But the breakfast buffet is pricy and behind counter line cooks are not friendly at all, wished that they could be better. Overall it’s a very pleasant stay, Stayed at the Hilton’s managed Hampton too for one night, but Zhengzhou Hilton is worth every penny of it.

Friends_and_family Family

10/10

Exceptional

03 Nov 2018

Jian

Well worth the money paid

A true 4.5 star, much better than a lot of 5 star hotels in China. Room was spacious and clean. Still in the city but close to East railway station. Best hotel we stayed during this trip.

Family

10/10

Exceptional

27 Oct 2018

Amin

Nice hotel but the comment about the free wi if service very bad not upgrade to the maxing hotel quality
Very expensive for other additional service

10/10

Exceptional

14 Aug 2018

Verified traveler

Confortable, luxurious, not expensive, very clean and good design

10/10

Exceptional

02 Jul 2018

Eric

Gorgeous hotel at the centre of Zhengzhou

I stayed at this hotel for two nights with my wife and 15 years’ old son, and had wonderful experience. The room we stayed was spacious, clean and very comfortable. Very friendly and truly helpful staff. Special thanks to Kris Wan at the front desk. After checking out, I had trouble using a local app to arrange our trip to Kaifeng. Kris not only gave us advice but also went extra mile and helped us get a car with the app on his personal phone, which has made our trip much more convenient and safe. Will definitely stay here again next time in Zhengzhou.

8/10

Excellent

23 Jun 2018

A

Good hotel

We moved from JW Marriott to Hilton as we are regular guests there. Then realised the room a bit small this time as we were given a room with half window. Concierge always the best of the hotel but front desk hospitality need some catching up though

Partner

10/10

Exceptional

03 Mar 2018

Miller

Vacation at Hilton Zhengzhou

I have stayed in Hong Kong but this was my first stay in what I term mainland China and what an experience it was . I arrived at about 00.30 in the morning and was greeted with such warmth that I was taken aback and this was evident throughout my stay . The bell boys , concierge service and front desk were excellent , Jackie one of the bell boys was so helpful with everything I asked him he even came to the station with me when I left although his shift was over . The restaurant and bars were great , food was excellent and staff again warm and friendly and very attentive . The general manager Albert was a very nice man , had a few drinks with him and he personally came to wish me a safe trip home , nice touch . I would happily recommend this hotel to anyone , my advice is treat the staff with respect and value what they do and you will receive it back ten times over . Brilliant hotel with five star service cannot wait to go back
Colin Miller
Rugby United Kingdom

4/10

Poor

15 Jan 2018

Verified traveler

Hilton Wangfujing

Bad and reluctant service at check in. Reluctant to satisfy costumer need and accomodation.

10/10

Exceptional

28 Dec 2017

catherine

Feels like home

Comfortable. Feels like home. Friendly and courteous staff

10/10

Exceptional

21 Nov 2017

Verified traveler

Truly a 5 star hotel in China. I had a great experience staying here.

10/10

Exceptional

21 Nov 2017

Verified traveler

Truly a 5 star hotel in China. I had a great experience staying here.

10/10

Exceptional

30 Aug 2017

Ban Yong Simon

Excellent

Staff are friendly and courteous

10/10

Exceptional

23 Aug 2017

Verified traveler

Everything was perfect except receipt . They wanted me brought the receipt back . I have no idea. Overall it's still a nice hotel for traveling.

8/10

Excellent

06 Jun 2017

A

Lovely concierge team

Concierge is excellent, front desk mediocre. In room dinning is great! It was the location I grew up but so build up now. In General it is a good Hilton! Remember swimming pool required swimming hat now.

Partner

10/10

Exceptional

20 May 2017

jitu

In the middle of the city

Great property in the middle of the city and close to shopping and restaurants with Great Italian plus Chinese restaurants in the hotel

10/10

Exceptional

18 May 2017

jitu

Nice in the city

Convinantly located in the middle of the city. Close to shopping and restaurants. Very nice Chinese and Italian restaurants are in the hotel. Great food.

10/10

Exceptional

09 May 2017

from tijuana

Nice hotel near shopping center

that is my second time staying in this hotel very warming people

10/10

Exceptional

21 Apr 2017

winnie

Nice hotel

Nice hotel and the staffs. Delicious breakfast. Security, comfort and less noise although near the main road.

10/10

Exceptional

24 Feb 2017

Sheikh Madhat

Amazing stay

It was an amazing stay. Staff were friendly and ready to assist at any time. I wanted to go out to find a restaurant and needed some directions. The concierge were helpful in writing the street name in chinese and gave me a hotel card. They make sure that I do not lose my way. They called the restaurant and asked for specific directions and help to tell the taxi driver.

8/10

Excellent

24 Feb 2017

Syed

Check your bill well in advance of your check out.

While checking out early morning I found that the hotel billed me for two days internet use in spite of internet use included in room rate, I protested but due to my train time I had to leave.
Such act is not expected from Hilton Flag. Its CHEAP.
Refund my two days illegal internet charge, bet you cant read English.

10/10

Exceptional

21 Feb 2017

juan

The service was good. only one thing is that called hotel to linked my Hilton member card (Diamond), but did not receive any upgrade.

Family

10/10

Exceptional

18 Feb 2017

Verified traveler

Wonderful stay, easy to find, & close to metro.

Friend and I stayed in a double bed room. Beds were comfortable, bathroom was awesome (especially for China), pool was gorgeous. The only issue was the language barrier in the restaurant on site. Would still recommend the place as it is close to a metro stop and there are a plethora of restaurants for those who want to spend good money on a room, but want to save on food.

10/10

Exceptional

22 Jan 2017

Verified traveler

Pretty good, the room is clean and nice. But the wifi needs extra charges and there is no free breakfast.

6/10

Pleasant

30 Dec 2016

John

Hotel staff. Bring the taxi to Airport
That taxi drive ask 150 china money
Not meter machine I think hotel staff and taxi drive knows each other.
Have to stop this happen again

10/10

Exceptional

08 Dec 2016

Doug

Hotel is close to the high speed rail 20 minutes

The hotel is very comfortable. no issues at all. the bed is great

8/10

Excellent

02 Dec 2016

Jeff

OK hotel

It was OK, the rooms weren't the best, just OK. There are better hotels around if you do not need to be in this area of town. Check out the eastern part of Zhengzhou.

6/10

Pleasant

27 Nov 2016

Jeff

Nice hotel

The hotel was very nice but the Food quality for breakfast was very poor. Conversely, the food at the dinner buffet was excellent.

Family

8/10

Excellent

26 Nov 2016

Carolyn

Beautiful hotel in great location.

It is a beautiful hotel but the regular buffet is a bit too pricey. We had to eat out more than we liked. The room service was fantastic! Loved the hamburgers. It is near the Walmart and the Carrefoure stores.

Family

10/10

Exceptional

27 Oct 2016

Verified traveler

Good location opposite Manhattan City Mall

Very good location, near to Walmart and other eateries. Subway is also within walking distance. The hotel is very clean and the staff are very professional, especially the concierge service.

Partner

10/10

Exceptional

11 Sep 2016

宋大饼

Close to everywhere

Liked the staff who actually spend time and effort to assist you with any request, even if it's non-hotel related.

10/10

Exceptional

08 Apr 2016

jitu

Nice hotel in center of the city. Easy excess.

Very nice experience overall. Good food and nice restaurants. Would love to come back again.

10/10

Exceptional

16 Jan 2016

Verified traveler

Felt excellent for every things. Location very convenience, Staff very friendly.

8/10

Excellent

07 Jan 2016

Verified traveler

Excellent choice

We stayed here for 1night before heading over to Dalian the next day. When we got to Zengzhou Airport around 8pm the ONLY bank in the Terminal had closed. We called ahead to let the hotel staff know and they reassuringly informed us that it would not be a problem. We were told to get on a cab anyway and when we got to the hotel they would cover the fare and we could reimburse them after changing money.

From our first conversation over the phone up till when we got dropped off at the airport the next morning, the staff were fantastic.

10/10

Exceptional

05 Dec 2015

Paul B.

Wonderful Stay

I flew to china for the first time, without knowing any Chinese back round and was greeted with smiling faces and a warm welcome. The rooms and amenities are excellent, 25 meter pool, hot tub and weight room. All staff genuinely helpful and I would highly recommend anyone traveling to recharge their spirit in comfort at the Hilton.

Family

10/10

Exceptional

25 Nov 2015

Peter

Best Zhengzhou Hotel

This is the best hotel we have stayed at in Zhengzhou. Large, clean rooms, nice gym, good English speaking staff.

Family

10/10

Exceptional

24 Nov 2015

philip

Coming back

Great stay. Comfortable stay. Bed great. Breakfast excellent.

10/10

Exceptional

24 Nov 2015

Verified traveler

For a business trip, this hotel provide comfort. Room was decent-sized with nice shower and toiletries. Only downside is there was not powerpoint on the desk so the laptop cannot be charged conveniently.

10/10

Exceptional

21 Nov 2015

Gerald

Superbe value, excellent room.

Great hotel, not new but well cared for and clean. Energetic and helpful staff. Great shower. Comfortable bed.

10/10

Exceptional

08 Nov 2015

Verified traveler

Nice and value for money

Excellent

Partner

8/10

Excellent

02 Oct 2015

Verified traveler

beware of unbelievable traffic jam in Zhengzhou!

Surprised that shoe shine is extra .

Partner

10/10

Exceptional

24 Aug 2015

Jason

Roomsand buffet are great, pool okay.

Nice sized rooms, with a decent city-view. Great breakfast, with a comprehensive selection. One must wear a swim cap in the pool, but they will provide them, if you do not have one. Only downside was that they would not allow us to take a child of the opposite gender into the changing room. Apparently little kids can get ready by themselves- I had to take them back to our room soaking wet.

Family

8/10

Excellent

09 Aug 2015

charlotte

Nice over night stay

Overnight stay. Hotel was still new and room was clean. Constructions were going on near the hotel. Restaurants in the hotel had limited seevice time but room service was available.

Family

10/10

Exceptional

30 Jun 2015

Verified traveler

Wonderful hotel

Traveled from the US to visit our son who teaches in China. This was by far the nicest hotel we have stayed at in China. Rooms are very spacious and the bathroom has a bathtub as well as a shower.
Staff was very accommodating in getting us to the train station on time as well as getting us to the correct train station.
Easy to catch a taxi in front of the hotel. Many restaurants in the area as well as a Wal-Mart.
Would highly recommend to anyone traveling to Zhengzhou.

10/10

Exceptional

11 Jun 2015

Elizabeth

Lovely

Beautiful room and great for traveling with young children.

Family

2/10

Poor

18 Jan 2015

Verified traveler

horrible service

they couldn't find our reservation but then they were not very helpful at all, definitely had better stays elsewhere

10/10

Exceptional

12 Jan 2015

Neal

Excellent western hotel in busy Zhengzhou

The hotel staff was friendly and service offered was exemplary

10/10

Exceptional

23 Nov 2014

Gustavo

WONDERFUL HOTEL

Excellent hotel , it has been one of the best hotels I have stayed recently , service , comfort is very to rated . Met a guy called Raymond , who is very pending on guest stay and arrival , I did not know what was his position , but excellent well manners .
The location of the hotel is not very good , as always there is a traffic jam in the street in front of the hotel , and the shopping mall which is located by crossing the street is not good .

10/10

Exceptional

17 Jul 2014

Verified traveler

This is a wonderful hotel. The employees are great, helpful and friendly.The are only complaints I have are the smell of the room and the fact that a breakfast the eggs are all pre-cooked. It would of been better if they were cooked fresh right in front of the guest.

10/10

Exceptional

05 Jul 2014

Helen

Great place to stay

This hotel met all expectations. Great location, excellent service, wonderful breakfast. Staff even arranged a takeaway breakfast for our yearly departure. No hesitation in recommending. I would definitely stay here again.

8/10

Excellent

24 May 2014

Adam

Wow! we stayed at the Hilton.

I wanted to spoil an Aussie mate (who lives in China and volunteers his time in a hospice) and a Chinese student who was our interpreter with a stay at the Hilton, we arrived late as the restaurant was closing, the manager offered to keep it open for us but we declined and opted for room service. The young waiter was a bit baffled by our Australian friendliness but his service and English were good as per everyone who worked there.The phone calls and food were very expensive and I had to book two rooms as there were no rooms with 3 beds . The building was spectacular by night and the staff very helpful.

10/10

Exceptional

11 Jan 2026

Nien chi

非常人性化及有禮貌，要晚一點退房也ok

Business

10/10

Exceptional

12 Sep 2025

takamichi

言葉もわからない。　スマホも使えない老人に大変親切にスタッフ一同対応してくださり、なにも不自由なく滞在できました、おかげでビジネスもうまくいき感謝しております。　　さすがヒルトンホテルです。またお伺いいたします。ありがとう　　

10/10

Exceptional

21 Jan 2025

Nadia

Très bonne expérience dans cet hôtel. L’équipe est top

Friends_and_family Family

10/10

Exceptional

02 Jan 2024

Chi-Yang

服務人員非常熱情且有禮，房間舒適，交通機能亦為方便。
酒店內整體環境、衛生情況皆良好，值得再一次入住

Friends_and_family Friends

8/10

Excellent

27 Aug 2023

PUI CHI

性價比高

還算近地鐵站，性價比高，早餐略為遜色，服務很好。

Friends_and_family Friends

6/10

Pleasant

25 Jun 2023

YUK SUM BOWIE

真心差的五星級酒店

鄭州希爾頓酒店, 不可能說是五星級酒店的標準, 需則我及家人已是該酒店多年的會員. 分別住過不同地方的希爾頓酒店, 但鄭州希爾頓酒店提供的服務, 可以說十分差勁. 在這裡分享一下, 因女兒在酒店的房間弄傷手指, 分別打給前台及管房, 要求提供一塊小膠布處理. 但她們只說沒有可以提供. 我女兒說, 如要收費都可以的. 但員工都說沒法提供. 她唯有自己上街尋找小膠布吧. 這裡, 決不是前台前線員工的錯誤. 酒店的管理層們. 你們管理的鄭州希爾頓酒店. 在五星級的標準,可以說十分馬虎. 不能說有提供服務. 我會考慮不再入住希爾頓的酒店

Friends_and_family Family

10/10

Exceptional

25 Dec 2019

Wai Sao

服務態度很好

Friends_and_family Family