JW Marriott Hotel Zhengzhou

China , Zhengzhou - He'nan
Zhengzhou, No. 2 Central Business District
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50 reviews shown

10/10

Exceptional

16 Apr 2026

Ying

Friendly staff

Self

6/10

Pleasant

30 Mar 2026

ZhaoWei

My stay at JW Marriott Hotel Zhengzhou was mixed. There were some genuinely positive aspects, especially the front desk staff and housekeeping team, but there were also several disappointing experiences that affected my overall impression.

The first negative impression happened on our arrival day. We had two very large pieces of luggage, and the first thing I remember is that the doorman saw us and seemed to run back into the building instead of helping us. At first, I thought maybe they were not actually hotel staff. But after staying for multiple days, it seemed clear that they were hotel workers. I am still not sure why they reacted that way. Maybe it was because our luggage was oversized, or because we arrived in a dirty cargo vehicle instead of a luxury sedan.

A similar situation happened again on another day. My friend and I were in Zhengzhou for some cycling activities, and one day we rode more than 100 km. After such a long ride, we were extremely exhausted. Because it was difficult to find a vehicle that could fit two bicycles, we had to call another cargo van to bring us back to the hotel. When we arrived at the hotel entrance, the doorman approached the driver and tried to direct us to the basement for unloading. It did not feel welcoming at all. Since it was already nighttime and we were completely worn out, we really just wanted to get out of the vehicle at the front door and return to our room.

The hotel’s location was also not ideal for the kind of trip we w

Friends

10/10

Exceptional

02 Nov 2025

Phillips

wonderful view of the lake and the staff was very good to give us an ungrade and we had early morning check in. thanks

Business

10/10

Exceptional

26 Oct 2025

Ann

Spacious room with excellent view. Condition well maintained.

Business

6/10

Pleasant

05 Jul 2025

Gareth

Smoking in the fitness changing rooms !?

Older looking rooms could do with a renovation.

Guests in the pool fitness area changing rooms were smoking !

Staff were all super friendly

Self

10/10

Exceptional

30 Mar 2025

Hong

Friendly staff and nice environment.

Leisure Friends

8/10

Excellent

13 Dec 2024

Stephen

just the A/C, its not working.

Business

6/10

Pleasant

17 Aug 2024

GinaNieva Sanchez del

Loved my view. It was really beautiful. Staff were really nice, except for the check in desk. A bit rude at times. Concierge and cleaning crew were awesome, very nice people. The last night i had to call 20 times to try to get ice from room. I had to go by the elevators before they even picked up. If you are an American or foreigner especially a woman, the Chinese come first. Upon exchanging money, i was interrupted everytime someone wanted something from the hotel desk. Customer Service wasn't really the strong key here with the exception of the Concierge and cleaning staff..

Leisure Self

10/10

Exceptional

06 Jun 2024

Deborah

This is a new area for us to visit, not a lot around the hotel but thankfully Paulina’s was great for dinner and drinks and very friendly staff

Business

10/10

Exceptional

28 Apr 2024

Zhen

very nice

Business_and_leisure

10/10

Exceptional

16 Feb 2024

Kum Seng

A rude experience at Marriott Zhengzhou

The fireworks light up the place nightly as it is the Chinese New Year period. Breakfast was rather simple and not that lavish compared to other 5 stars hotel. Check out was rather messy even though there were less than 5 people but the Chinese just jumped the queue without a blink and the counter staff don't bothered at all. Managed to pass my key cards to a lady relationship staff Ms Ming and informed her about the non culture action.

Friends_and_family Friends

10/10

Exceptional

22 Jan 2024

SHANE

Fantastic buffet and great views. Try the hot pot if you like spice.

Business Self

10/10

Exceptional

17 Jan 2024

Alejandro

Was gonna do 4 stars, but since I've been traveling to China for business the last 15 years this JW is actually excellent. The building's architecture and interiors are nice and something that always indicates attention to detail for me is daily fresh flowers everywhere. The gym is fairly equipped, and the staff are gracious and do their best to accommodate your needs. Subway is close by and the breakfast buffet is pretty good but leans to local tastes, which I like, more than Western dishes. Didn't try the Grill or Man Ho.

Business Self

10/10

Exceptional

19 Jun 2023

Wugang

Awesome

10/10

Exceptional

13 Sep 2019

Verified traveler

This is a great hotel in the business district of Zhengzhou. If you are ever traveling to Zhengzhou this will never disappoint. With over 50 stories of room with a great view of the city from their grill. It had great food for all meals.

Business Family

10/10

Exceptional

12 Sep 2019

Sebastian

Excellent

I booked a business room for one night and it was fantastic, the business lounge was having everything you might need, various drinks, very good food and deserts, the room was very clean and well organized and the view incredible.

Self

10/10

Exceptional

05 Sep 2019

Verified traveler

Excellent hotel in Zhengzhou

Nice hotel for both business and leisure. Will definitely come back here again.

10/10

Exceptional

06 Jul 2019

Sloan

Very nice property, with a very accommodating staff. Our family loved the breakfast buffet, and the short walk to the mall. Rooms were comfortable, and provided a wonderful view. Given the opportunity, we would definitely stay again.

Leisure Family_with_children

2/10

Poor

28 May 2019

William

Did not have non-smoking room. I had reserved one. Some event was going on and my taxi could not get close to the hotel to drop me off. I called the hotel and they told me to walk 1/2 a mile to check in. This is a J.W. Marriott. They should have sent someone to help me with my bags. Totally disappointed and will not stay here again. I expect much more from this chain. The overall service was bad and they offered me nothing to compensate for either issue.

8/10

Excellent

27 May 2019

Verified traveler

This hotel was nice. I have no complaints. All was well with my stay.

10/10

Exceptional

26 May 2019

ZIXU

Good service and clean room

Chole the guest manager was very attentive and quick with my check in, and she followed up with my after my check out. Very nice service. Room is nice and clean. Definitely will stay here next time.

8/10

Excellent

06 Apr 2019

David

10/10

Exceptional

22 Jan 2019

Hongliang

Highly Recommended

I was recently on a trip to China and stayed at JW Marriott Hotel Zhengzhou for two nights. The hotel is located from the 38th floor and up, on a landmark \"Big Corn\" building (nicknamed by it shape). It was amazing experience at JW Marriott @ Zhengzhou. For a 5-star hotel like this at a cost of less than $100 per night, it was a steal!!

10/10

Exceptional

27 Dec 2018

Cheng

2nd time stayed at this hotel. Great hotel and good location.

8/10

Excellent

29 Nov 2018

Verified traveler

Nice place!

Good view and excellent services, facilities is ok, room is big and all located at high floors but felt a bit stuffiness, overall is good

Family

10/10

Exceptional

22 Sep 2018

Anthony

Lovely staff, modern spacious room, excellent location.

10/10

Exceptional

11 Sep 2018

Verified traveler

Good

The area is new and the view is great. Everything is relaxing and comfortable. I enjoyed the stay there.

6/10

Pleasant

24 Jul 2018

Favilli

The location is great and overall the staff is friendly, but lacking in English fluency (surprising for western hotel) which affects their ability to offer good service.

The wifi network is archaic. Very slow and unreliable, which makes it challenging for connectivity, conducting business transactions and video-conferencing.

8/10

Excellent

23 Jun 2018

Good hotel terrible sound proof

Really nice hotel but terrible sound proof between rooms. We felt someone opening our door while next door guest in & out which is really disturbing.

Partner

8/10

Excellent

18 Jun 2018

Verified traveler

Good Hotel

The hotel is in excellent condition but they shut the air conditioning off or significantly reduce the use of cool air conditioning it in the morning making the rooms warm and uncomfortable, its a problem with many hotels in China

10/10

Exceptional

14 May 2018

Jill

Iconic hotel

Beautiful hotel, main attraction in the city!

10/10

Exceptional

01 Feb 2018

one of the best ever

I used to travel a lot and this was one of the best experiences I have ever had. Great location, jewel view as well as well trained staff, friendly environment, shinny floor and furnitures all are the signs of wise management system.

10/10

Exceptional

28 Jan 2018

Nice and elegant hotel with well trained staff

I had a very relaxing time and enjoyed every second of my stay in this hotel.

10/10

Exceptional

06 Feb 2017

Joshua

Oasis in China's Industrial Heartland

A healthy expectation for a gritty, industrial environment should accompany trips to Henan Province in China as this is one of the world centers for heavy industrial manufacturing which is growing, and industrializing very quickly. The JW Marriott Hotel Zhengzhou provides a shockingly stark contrast to what you find outside its walls. The architecture, finishes, materials and quality are outstanding! The rooms are spacious, luxuriously furnished, and very well thought out. As fine as the physical asset is, the world class service was even more surprising. I was there for three nights. Every employee was friendly, gracious and professional. Most seemed to be address me by name from my second day on and went out of their way to make sure that my experience was the best that it could be. Both the service and the property here are (at least) on par with my experiences at Four Seasons, Peninsula and other 5 * properties. My experience vastly exceeded my expectations, and I am a (spoiled) traveler with high standards. I enthusiastically endorse this hotel and will definitely stay at this property next time I am in Zhengzhou.

8/10

Excellent

06 Dec 2015

Jennifer B

Good short stay

It was short and sweet!

10/10

Exceptional

04 Dec 2015

Jennifer B

Excellent stay in ZhengZhou Marriott

Friendly stuff and superb concierge service.

10/10

Exceptional

03 Sep 2015

SENG HUNG

good hotel

Very good

10/10

Exceptional

09 Sep 2014

Alan

Location & Service

Great food with reasonable price. Good service at all restaurants. Changed the room immediately once the air conditioning not working well. Hard to find the road going into the hotel area from the major city highway.

10/10

Exceptional

24 Sep 2025

Chia-Che

地點佳住宿舒服

櫃檯與員工教育訓練與禮貌佳。
泳池28度恆溫。早餐來不及協助餐盒打包。

Business

10/10

Exceptional

29 Sep 2024

Sunghyun

중국출장때문에 2박을 묵었는데 깨끗하고 주변 경치가 너무 좋았어요. 이뿝니다.

6/10

Pleasant

26 Sep 2024

Verified traveler

Hotels.com에서 예약한 금액 하루 1,000위안과 달리, 체크인 시에 하루 2,000위안으로 디파짓이라고 결제를 해야한다하고 체크아웃시 잔액을 돌려준다고 했는데 그게 처리가 안되고 있습니다. 출장이라서 회사비용처리해야하는데 매우 곤란한 상황이네요

I made reservation at less than 1,000 yuan per day thru hotel.com, but the hotel charged me 2,000 yuan per day when checking in, saying they would refund the rest when checking out. The refund is not happening right away, and the hotel has no emails that i can contact in English (i cant speak Chinese at all, so cannot talk with them over the phone). The hotels.com reservation number is 72058305084103, could you please check the current status with the hotel?

Business

4/10

Poor

04 Sep 2024

Luigi

Camere non insonorizzate e fumo sigaretta da campe

Camere non insonorizzate.. Addirittura il fumo da sigaretta della stanza accanto arrivava nella mia tanto da dover cambiare stanza a mezzanotte perché l aria era irrespirabile e il personale non ha fatto nulla per far smettere i vicini, nonostante la struttura sia classificata come Smoking Free!!!

Business

6/10

Pleasant

20 Apr 2024

Hiu Kwan

A/C not function well

Excellent service

Business

10/10

Exceptional

27 Mar 2024

Eric