Sofitel Zhengzhou International

China , Zhengzhou - He'nan
Zhengzhou, No 115 Jinshui Road Henan Province
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50 reviews shown

8/10

Excellent

22 Apr 2026

Alexander

Clean but outdated … food no good here

10/10

Exceptional

24 Feb 2026

Yuan po

Highly recommended for visiting stay .

Family_with_children

10/10

Exceptional

28 Nov 2025

George Michael

The food is 5 star food

Leisure Self

10/10

Exceptional

26 Nov 2025

George

Perfect

Leisure Family

10/10

Exceptional

27 May 2025

Walter Luiz

I liked everything. Room was very comfortable. Super clean. Staff were very friendly. Many thanks for the girls Lele Jasmine and Miao Miao you were very nice.

Leisure Self

10/10

Exceptional

10 Apr 2024

Qinglin

The overall condition is great. The staff are very nice, helping checkin and checkout, opening elevator, and so on. Special thanks to Sherry who online answered my questions promptly and warm-hearted. I’m very happy for my three days stay. The swimming pool and gym equipment seem not impressive, no hot tub in the swimming area.

Leisure Self

10/10

Exceptional

09 Mar 2024

Ying

Excellent facility and services

Leisure Family

8/10

Excellent

04 Mar 2024

Verified traveler

Overall excellent. Gym was disappointing. Miaomiao at the reception knows good english and takes extra effort to help out.

Business

10/10

Exceptional

16 Dec 2023

Howard

We were warmly greeted at check-in and offered a complimentary room upgrade. Alice and Rita spoke excellent English and were helpful throughout our stay. Our room had a very nice view of the city and was elegant, spacious and comfortable. Rooms were very well sound-proofed. The hotel manager, a very pleasant Frenchman, greeted us at breakfast (which was excellent!) and came to say good-bye as we were checking out. I can't imagine a more professional and helpful staff.

Leisure Family

8/10

Excellent

10 Aug 2023

Song

Breakfast wasn't completely free for the child over 14, people would need to read clearly all the T&C.
the receiption hall was a bit noisy everyday as it was let out for activities.
Otherwise it was good, clean and confortable.

Business Family

10/10

Exceptional

04 Jun 2023

Leon

Best hotel experience I’ve ever had

Had the best hotel experience of my life at Sofitel Zhengzhou. After years of traveling and countless hotel stays this stands out as being above and beyond. Wonderful facilities, amazing rooms and the best service that I’ve ever had, anywhere. Would love to return again.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2021

Verified traveler

Pleaant stay

Always a pleasant stay at the Sofitel. Do not know why they could not find my Accorplus membership.

Business

10/10

Exceptional

11 Oct 2019

CPT

Restaurant staff in particular deserve a medal for their service and attentiveness

Leisure Partner

10/10

Exceptional

01 Oct 2019

Verified traveler

Staff were very helpful and friendly. When I forgot my trousers in the room as I was leaving, they quickly found me to let me know that they were ar reception. Thoughtful service
Overall a very good experience at the hotel

Leisure Self

10/10

Exceptional

11 Sep 2019

Lianxiang

good quality with nice people

The front deck person, I think his name is Winston?, is very nice and professional, he made upgrade for our rooms, the room design is fantastic and the breakfast was excellent,
will stay there again

Business

10/10

Exceptional

04 Sep 2019

Siobhan

Group stay it was lovely

10/10

Exceptional

30 Aug 2019

Paul

I have stayed in numerous Crowne Plaza's around the world Excellence is lived up to the stay.

Friends_and_family Friends

10/10

Exceptional

19 Aug 2019

Narin

Highly impressed by the rooms and the service

My family stayed in 3 different room categories, and even the standard room was very spacious, modern, and clean. The suite is much much bigger. Shortly after settling into the room, a manager came by to check if we were satisfied with the cleanliness which showed their attention to the guests' experience.

Mr.David Zheng, a concierge manager who speaks very well English, was very helpful in assisting us during the stay.

The hotel is a short taxi ride away to the shopping district. To my surprise, the David Plaza shopping mall is way up there with the very best in the country.

Family

10/10

Exceptional

31 Jul 2019

Verified traveler

I like the hotel’s location. Very convenient and the staff is very friendly.
I don’t like the shower rooms after swimming. So old!

Friends_and_family Family

10/10

Exceptional

15 Jun 2019

Verified traveler

It’s most evident that every employee of this hotel tries her/his best to help the guests. In particular, a front dest girl Harriet assisted me from checkin through checkout. She is representative of this hotel’s superb service quality. I would definitely choose this hotel when I come to Zhengzhou again next time.

Business Self

10/10

Exceptional

20 May 2019

Shirley

Sofitel Zhengzhou

Sofitel made my Zhengzhou visit remarkable, I had a two day short stay to visit Kaifeng and Luoyang and decided to stay in Zhengshou. Sofitel has the convenience of the location and the friendly staff, it made my stay very pleasant. Peter was great in arranging for my taxi to the airport.

Partner

10/10

Exceptional

16 May 2019

Verified traveler

The property is very modern, staff are friendly and English speaking and would go out of their way to make one comfortable.

Business Self

10/10

Exceptional

09 May 2019

Thomas

Business stay

Free upgrade on arrival. Excellent hotel. Few restaurants nearby.

10/10

Exceptional

04 Mar 2019

Verified traveler

The staff at reception and concierge were very friendly and helpful. Very nice upscale decor rooms. The buffet breakfast & dinner was plentiful in range. This hotel is the best one out of the three international hotels on the area. Will stay again, thanks.

Business

8/10

Excellent

27 Oct 2018

DannhSharma

Excellent property well managed and services. Support staff and dining options were great.

6/10

Pleasant

29 May 2018

Yunlong

Very very small room, smallest ever from past experience with Sheraton, will try other five star in Zhengzhou but not this one

10/10

Exceptional

10 May 2018

Richard

Great location and great staffs. I will be back next time.

10/10

Exceptional

16 Apr 2018

Vincent

Five-Star Service

For context, I have worked in more than 50 countries and travelled to more than 80. I’ve spent many nights as a business traveler and as a tourist in hotels around the world. I must say that the service at the Sofitel Zhengzhou was outstanding. I have to compliment those responsible for training the staff as there was a strong service mentality. Something not always seen in China even among internationally-branded hotels. The hotel itself is a first class facility. We thoroughly enjoyed our stay and I would highly recommend the hotel.

Partner

10/10

Exceptional

25 Mar 2018

Dannh

Well kept hotel with all modern facilities

Fast check in with most courteous manner and room was upgraded to a suite.

Big luxurious rooms with office feature. Variety of tea, coffee and entertainment options. Room service was quick and the staff understood simplified English.

10/10

Exceptional

25 Nov 2017

lei

I will stay in this hotel un next trip

All the staff give you wonderful service from begin to the end. The hotel is old. But it kept very good.

10/10

Exceptional

31 Oct 2017

Tai

It was great!

10/10

Exceptional

28 Apr 2017

Hiok Chua

A hotel like home

Excellent service right from front desk to restaurants. Every staff is helpful n friendly it's like a home to us. On each of our stay front desk staff especially Lucy n Jasmine always remember us as well as Ella from the breakfast restaurant always ready to serve us tea once we settled down, keep it up Team Sofitel!!

Partner

8/10

Excellent

23 Feb 2017

Hiok Chua

Sofitel Zhengzhou is my 2nd home

Good location, price ,breakfast n services. Best 5stars hotel in Zhengzhou.
Staffs are conscientous n extremely helpful n polite. Room spacious n pretty new n modern. Highly recommend.

Partner

6/10

Pleasant

22 Feb 2017

troy

Nice hotel but some distance from restaurants

Stayed here twice, really like the rooms and staff, great hot water pressure! But is a distance from restaurants and any activity so somewhat inconvenient.

8/10

Excellent

21 Nov 2016

Djuardi

A clean and comfortable hotel.

All was good except the hotel's concierge staff who were quite dishonest. The first one changed our 1-day tour booking to what he said is a \"better\" one but where we ended paying extra money on-site, experienced a blown-up tire and were dropped off on the side of the road instead of in front of the hotel's lobby. The second one ordered a limousine to the airport vs our request for a metered-run ordinary taxi. We had to take the limousine as to not be late for our departure by train. Due to the rush, I had not checked the invoice for a breakfast that had not been stamped \"paid\" by the cashier (as per usual practice) after paying it by cash.

Partner

10/10

Exceptional

27 Aug 2016

Verified traveler

Brilliant stay

Hotel staff were great, spoke good English. The room itself was beautifully appointed, I loved my stay and highly recommend it.

10/10

Exceptional

20 Aug 2016

VASSILEIOS

GREAT RESTING PLACE BEFORE A LONG TRIP

I stayed there only one night but am happy to return because of its comfortable room and wonderful buffet breakfast.

8/10

Excellent

05 Jul 2016

jitu

Good hotel

It's conveniently located in downtown and other hotels are around. Staff was good.

10/10

Exceptional

20 Feb 2016

Peter

Great Service

This is the nicest hotel we have stayed at in Zhengzhou. Excellent staff worth good English, nice breakfast and large rooms. There are renovations being made to the lobby, but that had no impact on our stay.

Family

10/10

Exceptional

15 Feb 2016

Richard

Great staff from start to finish!

All criteria are met. Had some issue with air conditioning and next room being nosy. Staff dealt with immediately. Enjoyed my stay beyond expectations.

6/10

Pleasant

17 Dec 2015

Rodney

a little disappointing

the hotel was under construction and the gym facilities need a lot of work

8/10

Excellent

13 Dec 2015

Verified traveler

Decent hotel, good choice for Zhengzhou.

I was in a superior room which was very well equipped, very nicely furnished and very comfortable indeed. Hotel staff were friendly and helpful, though the range of services and goods available was more modest than might be normally be expected at a Sofitel (e.g. relatively limited choice of breakfast foods on morning) and one or two odd occurrences (e.g. phoned late at night by front desk to help with a problem that related to another room). Overall a decent hotel, outstanding in some areas, less so in others. I'd likely stay here again next time am in Zhengzhou.

8/10

Excellent

19 Nov 2015

Kobe

A satisfied overnight staying

After staying in Louyang for few days, Sofitel was a definitely an upgrade. We loved the room and its cleanliness. No-smoking in the room was a great welcome. The way to the Gym/swimming pool was interesting and cold... Much less lighting then I would like. I supposed it was done for energy saving. overall it was an really good one night stay for us. Definitely recommended.

Family

8/10

Excellent

08 Sep 2015

Yang

Room very nice, but facilities under renovation

The hotel was under renovation. Its pool was old and certain not consistent w/ 5-star standard. There was only 1 restaurant, where I picked out at least 5 bones from my fish fillet, so I wouldn't recommend that one. On the other hand, room was quite comfortable and well-equipped. Everything in room was clean and modern. When I checked out, the manager apologized for the fish bone incident and offered a box of chocolate as a small gift.

8/10

Excellent

08 Aug 2014

Philip

Nice but does not have close amenities.

The hotel staffs of all levels are courteous and polite. Stay is comfortable when you see smiling faces whenever I am in and out of the hotel.
Does not really enjoyed becasue of the on going renovation inside the hotel and the surrounding. Diffcult to find local delicacies as the nearest is at least a 10 minutes walk. I generally rate it as 7 where 10 is excellent.

10/10

Exceptional

05 May 2014

AZRC

Sofitel Zhengzhou

Great experience, very clean, firm Chinese beds but still quite comfortable. Lobby is really nice, the breakfast buffet has a good mix of western and eastern foods.

Partner

10/10

Exceptional

12 Oct 2013

John

Oasis of luxury in Zhengzhou

Absolutely perfect hotel and many English TV channels which helps when you are on a long trip in China

8/10

Excellent

05 Aug 2013

Verified traveler

Good, not great

Service was good. The room looked worn, they were refurbishing while we were there, so that should be solved soon. Breakfast is not great - the food is ok but the layout is bad. The food is not grouped by cuisine, it's just randomly scattered around.

10/10

Exceptional

24 Jun 2013

Matthew

Picking up son at school

Hotel was fine. Staff very helpful. Steam room was wonderful. Took hotel trip to Shoalin temple which was great.

6/10

Pleasant

12 May 2013

Marco Polo

Good service but needs a serious remodel

Service was great and the room was sufficient (for central China). However, the gym is a bad joke and the pool is not suitable for laps and the water has a pleasant green tint. The hallway carpeting is shabby in the common areas and needs replacement. The 2nd floor Chinese restaurant was good. If the gym/pool is your priority, consider the Crowne Plaza next door or buy a one day pass there.