Name: Hilton Garden Inn Key West / The Keys Collection
Address: 3850 North Roosevelt Boulevard, Key West, 33040, US

Hilton Garden Inn Key West / The Keys Collection

Florida Keys - FL · United States

3850 North Roosevelt BoulevardView location

100 reviews shown

8/10

Excellent

13 Jul 2026

Oscar

Great place to stay for a weekend

10/10

Exceptional

13 Jul 2026

Clara

Nice hotel, big room. Pool is wonderful. Staff very friendly

Partner

8/10

Excellent

12 Jul 2026

Richard

This was a very nice hotel and you can easily catch the trolly to Old Town Key West. Having the option of multiple pools was nice.

Partner

10/10

Exceptional

12 Jul 2026

Lorena

Good

2/10

Poor

11 Jul 2026

VINOD

I saw first time the people staff was very argent. The bathrooms were not cleaned also there is no doors closing facility in the bathroom doors.
Cleaning staff was not well educated to understand and help if i need from them.

Please don't suggest me when I am looking for hotel at Expedia.

Family_with_children

10/10

Exceptional

11 Jul 2026

Anthony

The staff at this property is amazing and the hotel manager was amazing making our stay the most enjoyable.

Partner

8/10

Excellent

11 Jul 2026

CHARLENE

Ice machine not working, had to get ice from lobby. Pools not located on property.

Friends_and_family Friends

4/10

Poor

09 Jul 2026

Ronald

The listing stated that there was a restaurant on site. There wasn’t! The listing stated that there were 2 bars open. There was only one. To us, that’s false advertisement!

Partner

8/10

Excellent

08 Jul 2026

Jaycie Brooke

Staff super friendly, and overall it’s a nice hotel. The traffic was loud if you stayed in the front building. It was also difficult to make a left turn out of the parking lot onto Rosevelt Dr.

Partner

2/10

Poor

07 Jul 2026

Alejandro

I stayed for one day and day after I left they charged me $44.20 to my card for nothing. Big time thieves is what they are.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Kristen

Staff was nice and accommodating. The AC didn’t work very well, but otherwise a great stay. Room was by the pool but could barely hear the people

Self

10/10

Exceptional

06 Jul 2026

Richard

Beautiful place to stay everyone and everything was great

10/10

Exceptional

06 Jul 2026

Wilfred

Had a nice time staying at the Hilton. Staff was friendly. Room was clean and smelled nice. Poop was relaxing and pool bar had food and drinks. Overall i’d stay here again

Friends

10/10

Exceptional

05 Jul 2026

Prashant

Very good,
As I am first time visitor to Key West, staff have guided us where to visit.
Also they have shuttle service for downtown.

Family_with_children

10/10

Exceptional

04 Jul 2026

Edward

Clean

2/10

Poor

04 Jul 2026

Liang

They didn’t changed bedsheets because there were still wrinkles and smell left from the previous guess when I checked into the room.

The front desk person told me that breakfast was included and to just tell the staff to charge to the room. Well when we came down for breads the next day no one ask a thing and simply provided us with utensils so we just sat down and ate. After finishing our breakfast they came over and asked if we have a breakfast voucher. When I told him what the front desk lady told me the day before they said that breakfast wasn’t included.

My concern is why would she said breakfast is included when it’s not? Feel like they try to scam people into eating breakfast there assuming it’s free only to charge them later.

Family

6/10

Pleasant

03 Jul 2026

Andrew

Wasn’t a horrible place to stay very quiet but if booked through Expedia they don’t charge the resort fees

Partner

10/10

Exceptional

03 Jul 2026

Yefrey

Family_with_children

8/10

Excellent

02 Jul 2026

Robert

To many extra charges

Partner

8/10

Excellent

01 Jul 2026

Tommie

The hotel charges $15 per day for parking, $18/person per day for breakfast and $30 per day in resort fees. I thought the Expedia rate included everything when I booked it.

Partner

10/10

Exceptional

01 Jul 2026

Yahanua

Todo perfecto solamente cuando llegamos no nos informaron mucho sobre los buses que uno podía tomar ahí nos enteramos ya al final por que atentamente la señorita que no hizo en chek out nos explicó creo que si deberían tomar un poco de tiempo y explicar las alternativas esto ami personalmente me hubiera ahorado dinero que tuve que pagar en estacionamientos

4/10

Poor

01 Jul 2026

Arelys

the pool is dirty

Friends

8/10

Excellent

30 Jun 2026

Julie

Staff was very friendly, location was excellent, and room was generous in size! Very happy with our stay here!

Family

10/10

Exceptional

30 Jun 2026

Michael

Very nice hotel and excellent staff. The hotel runs a shuttle to the Duval Street district every hour all day. It reurns on the half hour.

Partner

10/10

Exceptional

29 Jun 2026

Phanindra

Good experience

10/10

Exceptional

29 Jun 2026

Jazmin

100 % recomendado, me encantó todo su staff , muy limpio todo y el desayuno delicioso

10/10

Exceptional

29 Jun 2026

Kaizad

Friendly check in staff. Lovely pool.

Family_with_children

10/10

Exceptional

28 Jun 2026

Sandra

We loved the stay! The hotel is great , there was a musician playing at the pool, which was very nice. They offer transportation to the center of the city, which was very convenient

Partner

8/10

Excellent

27 Jun 2026

Karl

Very clean

Family

4/10

Poor

25 Jun 2026

Sean

This property is write down and was traditionally over priced for the stay. The gives run down Dexter vibes and was less than fabulous in its remodeling.

One sad elevator and just a general sad run down hotel that might have been nice several decades ago even with the location.

Parking was 100% full when went to park.

The staff I spoke to were very nice to be fair and tried to be helpful with the small amenities they have which is parking there and then using a shuttle to get where you actually would want to go in Key West.

I would not recommend this hotel at any price point over $100 a night. You can do better than this anywhere.

Family_with_children

8/10

Excellent

25 Jun 2026

Wilson

One thing we did not like was that several guests were smoking in and around the pool area. There were many families, including ours, with children using the pool, and the cigarette smoke made it unpleasant. We also noticed there were no “No Smoking” signs posted around the pool. We hope the hotel will consider making the pool area smoke-free or at least enforcing a designated smoking area away from families and children.

Family_with_children

10/10

Exceptional

24 Jun 2026

Giovanni

Good and clean place

Partner

8/10

Excellent

21 Jun 2026

juan carlos

it was nice

Partner

4/10

Poor

19 Jun 2026

armalinda

I have always stayed at Hilton and that Hilton did not have complementary continental breakfast. We had to pay $19 and it was not worth $19 at all, and we were not informed when we checked in. This was the first time that there was a fee for the breakfast at Hilton.

Family_with_children

10/10

Exceptional

18 Jun 2026

Brenda

great price shuttle to downtown was great saved us 200.00 because rooms downtown were double the price.

Friends

10/10

Exceptional

18 Jun 2026

Joao

Location, location, location! Great staff and pool. It was awesome to walk to locations very quickly. The bike rentals at the office were awesome too!

Partner

10/10

Exceptional

18 Jun 2026

Chris

A great little spot with a fun pool and bar area. Food was really good too! The only negative is that it is right on the road, so there is some traffic noise but I would definitely stay again

8/10

Excellent

16 Jun 2026

Brian

We had a great time. No complimentary breakfast as advertised but the shuttle to downtown was great

10/10

Exceptional

16 Jun 2026

Jennifer

Great hotel, would stay there again. Lyft rides to Duval were reasonable, but the hotel does offer a free shuttle during specific hours.

Partner

10/10

Exceptional

14 Jun 2026

Bethany

Great place to stay! I will say if you are a Key West newbie like we were, do not rent a golf cart through the hotel. You can get a better quality golf cart for the same price elsewhere.

Family_with_children

10/10

Exceptional

14 Jun 2026

James

Have breakfast in included. Remedy the TV situation, screen keeps freezing after on for a while… did not find any local programming. Had 2 remotes to run the TV, very hard to use. Staff was awesome. Pool and bar were vey nice.

Partner

10/10

Exceptional

12 Jun 2026

Tracey

easy check-in good vibe, efficient, clean enjoyed my stay… thank you. Enjoyed the pool. The hot tub wasn’t working so that was a bummer.. overall good experience

Friends

10/10

Exceptional

11 Jun 2026

David

Very nice place to stay. Good location. The hotel staff were all very friendly and professional. Our room was very nice and in very good condition. The breakfast was very nice. The shuttle bus to the downtown area was a lifesaver. We enjoyed the pool and the poolside bar. We would stay there again.

Partner

8/10

Excellent

11 Jun 2026

ERICK

Buen desayuno

Self

6/10

Pleasant

09 Jun 2026

Zachary

Staff was great and extremely helpful.

10/10

Exceptional

09 Jun 2026

Kenwin

Room was clean and staff was very polite and friendly. Bar staff were also very nice and helpful.

Partner

10/10

Exceptional

09 Jun 2026

Wayne

Everything was great! Great pool area.

10/10

Exceptional

08 Jun 2026

Rick

The room had great bed and good bathroom, towels were also great.!
Definitely going to stay at this hotel again...👍

Family

2/10

Poor

06 Jun 2026

Wladimir

I would NOT recommended. I only booked one night stay and the experience was nothing short from terrible, I didn’t even stay I checked out at 8:30pm. After speaking to Mauricio at 4:30pm and he instructed to wait for him to get with management . We went to eat hopefully to return to a solution. When we returned he told us there wasn’t any notes in the system & his management Eduardo wouldn’t be in until the morning. We only waited this far & didn’t cancel our reservation instantly because we were instructed to wait. At 8:30pm with no resolution we were forced to check out & drive back to Miami exhausted .The rooms are disgusting, outdated. The bathroom extractors DON’T work. Nothing like the pictures shown. The supervising staff is rude and disrespectful. When contacted Expedia Theodore lied about trying to accommodate with breakfast, which was a lie & refused our refund. Only leaving 1 star because there isn’t a lower rate option.

Partner

10/10

Exceptional

04 Jun 2026

Jazmin

GREAT HOTEL

8/10

Excellent

04 Jun 2026

lisa

Hotel was clean. Breakfast was great! The location was a bit far from where town was and things to do. They do have a free shuttle every hour on the hour, but you need to book prior to using it. 9:00 am Saturday shuttle was full so we had to use a taxi to get into town and it was $25. for 3 miles. It can add up quickly, but overall the hotel was nice.

Partner

8/10

Excellent

01 Jun 2026

Prasenjit

Great Stay with Excellent Shuttle Service!
We recently stayed for 1 night during our Key West vacation and had a very pleasant experience overall.
Location – The hotel is conveniently located close to the Key West downtown area. What really stood out was the complimentary shuttle service that runs every hour to Downtown/Mallory Square—extremely convenient and saved us from driving and paying for parking.

Cleanliness – The hotel was very clean and well maintained throughout our stay.
Property Condition & Amenities – The property looks new. The lobby is stylish and gives the feel of a more upscale hotel. Amenities like the mini fridge and free ice vending machine were very useful.
Room Comfort – The room was little, smaller compared to similar hotels in other locations. The mini fridge came in handy for storing our drinks and beverages.

Hospitality (Front Desk) – The front desk staff were very welcoming and helpful. They clearly explained the hotel facilities and the shuttle service, which made our stay even smoother.

Highlight of the Stay
The free shuttle service to downtown Key West/Mallory Square was definitely the highlight. We used it multiple times and it made getting around incredibly easy and stress-free.

Final Thoughts
Overall, a great hotel with modern amenities, friendly staff, and an excellent shuttle service. We would definitely recommend this hotel to anyone visiting Key West!

Family_with_children

8/10

Excellent

31 May 2026

Gene

Not the best location but you get what you pay for. Shuttle was good.

Partner

10/10

Exceptional

31 May 2026

Eduardo

Good location

Partner

4/10

Poor

31 May 2026

Assel

Hotel was good , but really old

Family_with_children

10/10

Exceptional

30 May 2026

Amanda

Amazing service and Amazing location.

Partner

8/10

Excellent

28 May 2026

Craig

Free WiFi only if you sign up for the rewards

10/10

Exceptional

28 May 2026

Elizabeth

First off, it’s the Hilton. A reputable hotel company. We got there a little early and our was not ready. The reception staff were very nice and friendly. We understood that we’re 2 hours early but she gave us a gate pass so we can charge our car. She offered us a room with a balcony but I declined and I asked for a room on the ground floor. She granted us with a ground floor room very close to the Tesla supercharger, not only that, it’s next to the laundry. Since, maybe, I’m a senior citizen and using a cane, she gave us the handicap room. It was a huge room! Very clean bathroom! There’s microwave, Keurig coffee maker and refrigerator. It was a very nice and comfortable room.

Partner

10/10

Exceptional

28 May 2026

Abby

Beautiful property. The bus was super useful when getting into town. 10/10 will be staying again.

Partner

6/10

Pleasant

28 May 2026

Jennifer

The room was ok, the pool and bar made up for it. The shuttle was a nightmare. We missed it from the hotel because we were given incorrect instructions on where to stand. We missed it on the way back because it was full and another wouldn’t be back for an hour instead of the half hour printed on the schedule.

Friends_and_family Family

8/10

Excellent

26 May 2026

Alberto

The pool side bar was great finger foods were very good. Breakfast was kind of expensive. For what they offer. One outstanding was the rooms. Staff looked very over worked.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Joseph

Not that great

Partner

8/10

Excellent

24 May 2026

Gorman LARRY

Checked into room 214 and discovered the ac wasn’t working, called the front desk to inform them. They sent someone up and he took the thermal off the wall and it started working. We left for lunch and came back to change for the beach & the heater was blowing. Ugh once again we’re back to a sweat box. This went on for quite a few hours our first day. It would blow cold then hot. It was annoying to say the least.

The fitness center is in the basement & o had no issue using the treadmill & elliptical

Pool area was nice and clean. Overall it was a good visit but the heat in the room was sad

Family

8/10

Excellent

21 May 2026

Barbara

Never stayed at a resort but this one seemed older but still well maintained. The entrance had a few steps to climb to get to the office to sign In as well as the breakfast area. We were in a separate building with an outside entrance and not as quiet as I would have liked. The breakfast buffet was not that great but this was different. The breakfast staff was great but I would not do breakfast there again.

Partner

8/10

Excellent

20 May 2026

Richard

Property was clean

Friends

10/10

Exceptional

18 May 2026

Terry

Sign said pool open till 11:00pm but the security person told us at 10:00 pm to get out it was closed ….. the pool is why we paid more to stay here 😖

Partner

2/10

Poor

18 May 2026

Edward

They put us in the north tower which was disconnected from main area. The room to put it simply was broken. I would have been better off in a Motel 6. Not what you should expect from a Hilton or nearly $300 a night room. The shower had broken heat control. They tried to fix it and the guy lef mud tracks in our room. No one even explained how to get to pool or any other ammenities. Awful experience, really breaks my faith in Hotels.com hotel rating system. Should of asked for a full refund.

Friends_and_family Family

8/10

Excellent

17 May 2026

Saji

We had a pleasant stay. The rooms were very clean and the amenities were very good.

10/10

Exceptional

15 May 2026

lisa

Everything was very nice except the elevator smells like paint or some chemicals hopefully it’s just a little thing and will be gone before our next stay 💙

Partner

2/10

Poor

13 May 2026

Miranda

The pool was hot as bathtub water and we paid 15 dollars at the bar for a drink and couldn't even drink it

4/10

Poor

11 May 2026

Nancy Carina

Rooms are dark! Worst Hilton I have ever stayed in. The floor tiles were lifted. Our TVs volume did not work.
The pool and bar area was nice.

Partner

10/10

Exceptional

07 May 2026

michele

We had an absolutely wonderful stay at the Hilton Garden Inn Key West / The Keys Collection. The property was clean, comfortable, and had such a relaxing resort-style atmosphere, especially around the pool area. The shuttle service to Old Town made exploring incredibly easy, and the staff was friendly and helpful throughout our entire trip. We would absolutely stay here again and highly recommend it for anyone wanting a great Key West experience without the chaos of staying directly on Duval Street.

Partner

10/10

Exceptional

07 May 2026

John

Yes

Friends_and_family Friends

4/10

Poor

06 May 2026

elliott

Ac wasn't working...probably N use to fix in an hour..3 hrs later no ac. Midnight complained to front desk and was told ac is out..didnt anyone tell me???
Front desk gave me credit for the ight.

Friends_and_family Family

6/10

Pleasant

05 May 2026

Kirsten

Enjoy hotel nextdoor

Friends

10/10

Exceptional

04 May 2026

RAFAEL G

Really nice hotel while you’re in the keys!

Family

10/10

Exceptional

03 May 2026

Anthony

Didnt visit the bar. Breakfast ok

10/10

Exceptional

01 May 2026

LORI

The staff were so friendly and gracious! Hotel was clean and breakfast was great. They also have a free shuttle that takes you to town center. Great stay!

Friends_and_family Friends

8/10

Excellent

30 Apr 2026

Shaun

Clean rooms, polite staff! Little run down and they did not have a king room as requested. Kinda a joke they said we upgraded you to two queens at no cost . 😂

Partner

10/10

Exceptional

26 Apr 2026

Attila

We were very pleased with the accommodations and service.

10/10

Exceptional

22 Apr 2026

Idalmys

You should consider to install an elevator

Partner

10/10

Exceptional

21 Apr 2026

Celamise

Check in was fast smooth and easy

Partner

6/10

Pleasant

18 Apr 2026

Nichole

When I booked the room I asked for handicap, my 79 yo mother has knee issues and cannot walk a lot and has difficulty getting in the shower. I was denied when I checked in because they said there were no rooms available. I paid for a breakfast option to be told it did not include omelets and that was 20$ more. The bathroom was not clean and had a urine order I asked the manager to have someone deep clean the bathroom again when we were out, not only did she NOT clean the room but she stepped on the bath mat and left her foot print! The tub shower curtain and wall had hair. I reported it with my pictures and the manager gave me one day service charge off. Not the best experience

Family_with_children

8/10

Excellent

14 Apr 2026

kathy

Could have had more choices with food selection since this was the only place to order food from

Family

6/10

Pleasant

13 Apr 2026

Aileen

Decent. Not exciting. Coffee maker only came with tea or decaf and housekeeping didn't seem to have coffee pods. Beds average. Room size good. Rooster were a plus.

Friends

6/10

Pleasant

13 Apr 2026

Daniil

Rooster around the property are loud ll night long. Rooms seemed to be a bit run doen

Family

10/10

Exceptional

12 Apr 2026

Robert

Receptionist was welcoming and helped us get our luggage upstairs to our room since elevators were down around the hotel. Room was nice, 2 queen beds, adequate room for two people. Nice pool and pool bar, adequately stocked, food available at pool until 9pm. Hotel adjacent to a busy highway so car/truck noise was the only real negative

Friends_and_family Friends

6/10

Pleasant

10 Apr 2026

Christian

We had to change room because the bottom of the shower was cracked and leaking in the bathroom. The second room had mold in the shower. The floors had not been washed for a while. It looks more like a motel. The breakfast was very good and luckily it was included in our price otherwise it would have cost 18$US per person. The shuttle is a nice way to get downtown and is included in the 25$US resort fee. Parking is not free (around 16$US per day)

Partner

4/10

Poor

05 Apr 2026

Eileen

What I did not like that they charge money for checking in 1 hour before normal check in hours, having the room available.

Family_with_children

6/10

Pleasant

29 Mar 2026

santosh

I am extremely disappointed with my recent stay. Despite the high price, the hygiene was completely unacceptable. I encountered multiple cockroaches in the room; alarmingly, one even crawled on my leg at 10:00 AM. I expected a much higher standard of cleanliness for the rate charged. If needed i can share video.

Family_with_children

10/10

Exceptional

27 Mar 2026

Tamara

Clean room

Pet

10/10

Exceptional

23 Mar 2026

Jamie

Great stay, clean rooms, very nice pool. Thanks for the ear plugs!

10/10

Exceptional

20 Mar 2026

Gregg

Hotel was very clean and friendly staff

Friends

6/10

Pleasant

19 Mar 2026

Shaney E

The front desk clerk didn’t inform me in other parts of the hotel from where my room was there were broken elevators. I got the map to my room turned around and ended up at the building with the broken elevators. I’m an older person and unable to carry a lot for long distances. This posed a serious problem. I had gathered everything from my car thinking I’d have an easy elevator ride to my room on the 2nd floor only to find that the elevators weren’t working, and I was in for tremendous physical strain. I had to leave part of my baggage sitting exposed in a common area while I continued to the correct building with my belongings that I could carry without injuring myself. I had to then make a 2nd trip back to the to pick up my belongings I left, and thankfully they were still there. Had I decided to go to the pool or the pool bar, I would’ve ran into the elevator issue anyway so I should’ve been told at check in about the elevators. My room was nice, but the mirrored closet door handle was missing and the mirror edges were exposed, luckily I didn’t need to use it. Also, the glass shower door didn’t seal all the way, staying open about 1/2 inch letting water escape to the floor. Then there’s the midnight call of the roosters. The property allows roosters to roam free there. Like other hotels they should make sure roosters are gone at night so patrons can sleep! My husband and I were awakened at 3:30 AM after going to bed at midnight. We won’t return here because of that alone.

Partner

10/10

Exceptional

15 Mar 2026

Jeannie

Very clean and accommodating

Family

10/10

Exceptional

14 Mar 2026

JoAnne

Pool and hot tub were very enjoyable. Pool was clean and hot tub was nice and hot. Jets stayed on and we didn’t have to keep turning it back on.

Partner

6/10

Pleasant

11 Mar 2026

Tim

Elevator was down and we had to change rooms. Our room “with a view” wasn’t. Room was acceptably clean with plenty of linen. Not sure that the WiFi was free

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Alejandro

Clean room, comfortable bed and excellent service in the front desk by Reka

10/10

Exceptional

08 Mar 2026

Derik

I have traveled for work and personal my whole life and the front desk young Lady Re'ka was the best and professional people we have ever had the privilege to meet. Hilton should be honored to have her on their team.

Partner

2/10

Poor

08 Mar 2026

Danelle

This was the worst hotel. Due to malfunction of their key fob we were locked out of our room for over 2 hours. The staff was awful and apparently they had no management to help. Terrible.

Friends