Name: Hilton Key West Resort & Marina
Address: 5950 Peninsular Avenue, Key West, 33040, US

Hilton Key West Resort & Marina

Florida Keys - FL · United States

5950 Peninsular AvenueView location

100 reviews shown

6/10

Pleasant

31 Jul 2026

Leilani

Stunning Resort, but Marred by Toxic Management at Check-In.
Everything about this property is physically stunning. The location is amazing, the hotel itself is lovely, and the rooms offer genuine, beautiful views. Unfortunately, the arrival experience was completely ruined by an incredibly rude staff member who appeared to be a manager.
After a long 3.5-hour drive, I was checking in with a polite young front desk agent. There was a minor verbal mix-up when he mistakenly told me I had a \"harbor\" view instead of an ocean view. Before the agent could even correct his own slip of the tongue, a female employee nearby abruptly hung up her phone call and aggressively jumped into our conversation.
With an insufferable, sarcastic \"mean girl\" attitude, she began condescendingly explaining to me what an ocean was, snapping that I had an ocean view because we were in fact \"surrounded by an ocean.\" She had absolutely no idea what the clerk and I were actually discussing, yet she repeatedly went out of her way to explain the ocean. Even as the young man awkwardly ignored her and politely confirmed my correct reservation, she just kept going on and on.

It is embarrassing that someone past the age of 25, let alone a suspected manager, acts with this level of toxic hostility toward paying guests. She was our very first point of contact, and her behavior was completely uncalled for. Jeffrey, the shuttle driver, had more common sense.

Go for the beautiful location, but management needs work!

10/10

Exceptional

31 Jul 2026

William

Excellent service and great view.

2/10

Poor

30 Jul 2026

Christian

When we arrived the hotel was under construction still. The TV had another person name as the current guest which made it hard to order room service (QR). The shower gel was empty and there were only two towels in the room. There was a huge waterbug in our room. The resort fee is misleading. Still asked to pay for the water activities. Alarms were going off and while checking out disgusted another guest was making a complaint.
The only win for the trip was the Yellowfin staff and the shuttle service to leave the resort.

10/10

Exceptional

29 Jul 2026

Ashley

If I could give the staff a 10/10, I would! They were absolutely wonderful and made our stay even better. The property was spotless, very clean, and well-maintained. We had a great experience and would definitely stay here again!

8/10

Excellent

28 Jul 2026

Lisa

It was a beautiful clean property. We stayed for our 31st wedding anniversary. I would have appreciated it if they had treated it like a special occasion.

6/10

Pleasant

26 Jul 2026

Leslie

Clean room

2/10

Poor

25 Jul 2026

Maria

The hotel was okay, but definitely not worth the high price. The worst part was that we paid through Expedia, yet the hotel charged an extra $400 and never refunded it. This completely ruined our experience. Be careful when checking your bill.2 rooms for 2 days and 2 nights was supposed to be 1678, but hotel charges my card 2040$.Never coming back to this hotel.

Family_with_children

2/10

Poor

23 Jul 2026

Brandi

The beginning of this trip was absolutely awful. After not receiving a check-in for my American Airlines flight, I called Expedia and was told our flight was confirmed to leave on July 17 at 6:00 a.m. and that I would need to check in at the airline desk. That should have been a red flag.

When we arrived at the airport, the airline informed us that we did not actually have an outbound flight — only a return flight on July 21. The trip had been booked as round trip with airfare and hotel, and I had called months earlier to change our departure by one day, which I have confirmation of. Despite that, we spent hours on the phone with Expedia, were transferred repeatedly, and were even hung up on several times. We missed our original flight and ended up purchasing a Delta ticket for $900 one way for two people. We were also placed on standby and the seats were not ideal. We arrived in Key West late.

Although Expedia eventually refunded the airfare I had already paid for, the compensation offered was only $250 in Expedia cash. That amount was insulting given everything we went through. Expedia kept referring us back to American Airlines, while American Airlines said it was Expedia’s fault. It was a complete disaster, and I would not wish that experience on anyone.

Please be very cautious when booking through third-party travel sites.

Partner

10/10

Exceptional

21 Jul 2026

Laura

Beautiful

10/10

Exceptional

19 Jul 2026

Alondra

very nice place to go on family vacation, totally recommend

Family_with_children

10/10

Exceptional

17 Jul 2026

LINGLING

I even bought a perfume after I returned from this trip because it reminds me of my stay at the resort. Love the view from our balcony, white boats, blue sky, coconut trees. What a Key West Dream. My parents loved it.

Family_with_children

8/10

Excellent

16 Jul 2026

Josette

Beautiful property, restaurant was great, only thing to be aware of is that the location is really not that close to anything so you are limited to the shuttle provided by hotel to downtown Key West or utilize uber/lyft.
Also, we did not take advantage of the free rental for kayak or paddle boarding as the water was very brown and smelled.

Partner

8/10

Excellent

15 Jul 2026

Jordan Alyssa

Our stay was great. The room was beautiful and we were able to see dolphins from our balcony. The shuttle driver Jeff and the concierge Devlin were so helpful and nice. One issue we ran into was there was no first aid kits/bandaids available for purchase on site. The amenity we utilized most was the shuttle to downtown Key West. It was so helpful with our traveling.

Partner

10/10

Exceptional

14 Jul 2026

Dorothy

Staff was very friendly and helpful. Location while away from the “main event” was easily accessible by their hourly shuttle. They just went through a management/onwership change so it’s also the called the Hilton Marina. Construction during the summer months is pretty typical and wasn’t a major distraction. Food at the onsite restaurant was tasty with some other options about 20 mins walking.

Self

10/10

Exceptional

11 Jul 2026

joseph

Great stay

8/10

Excellent

10 Jul 2026

Miranda

Beautiful property, there is construction taking place, but it didn’t impede on our enjoyment of the property. My only complaint was the fact that they were short on wash cloths, even when we asked none was provided.

The shuttle drivers were exceptional, informative with a good sense of humor.

Friends

8/10

Excellent

10 Jul 2026

VTESSA

I like the concierge as they were helpful and friendly.

Friends

10/10

Exceptional

07 Jul 2026

Ibby

Outdoor pool, ocean view, very well kept, clean . Wish they had coffee machine in the rooms, other than it was very nice

Friends

10/10

Exceptional

05 Jul 2026

Diana Joyce

It was a good experience. Thank you!

Friends

10/10

Exceptional

03 Jul 2026

Anne

The room was clean and the property was well maintained. The staff was excellent.

Friends

10/10

Exceptional

03 Jul 2026

Anne

The room was really nice and the staff was very helpful.

Friends

2/10

Poor

29 Jun 2026

Sarah

The pool at the building we stayed in was disgusting. Floating bandaids, false eyelashes, cockroaches and debris was floating along with a film building up by the filters. Requested it to be cleaned and never was. Bathroom ceiling had black mold. Housekeeping came into our room without knocking at 5 pm to turn our room over. We declined at that point. When we left, we accidentally left a bag. No direct number to call. Concierge on the text message number said they would check with housekeeping and never got back to us again. I would not recommend staying here.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Lismar

Amazing experience

Friends

10/10

Exceptional

23 Jun 2026

Angela

Very nice! Very clean. Rooms are big! Shuttle to and from Duval St every hour was super convenient! Great stay!

Partner

10/10

Exceptional

23 Jun 2026

Kristine

It was absolutely lovely even though we had to leave early, we could have been happier. I was very beautiful and the rooms were nice. The pillows were too soft. The pools lovely and had beautiful views of the marina. We will be returning to enjoy this facility next year. The shuttle driver Jeffery was the star of the entire trip so friendly and helpful full of knowledge about the area and brings a smile to the face of all he meets!

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Rashada

Love the way the place looks location and price.

Partner

8/10

Excellent

22 Jun 2026

Gilbert

Fabulous ocean views! Bright and airy rooms. Staff was pleasant and helpful. I did not like the Excessive fees at checkout!! We paid for the trip in advance and was charged an additional $375.00 in fees!!!! I feel it was extremely exorbitant and unfair!!! We should be Warned !!!

Partner

10/10

Exceptional

20 Jun 2026

Matthew

Great resort, the shuttle to Key West was a great thing to have and the facilities and staff were all fantastic.

Partner

10/10

Exceptional

20 Jun 2026

William

We liked the location just a short drive from Key West for day trip. Nice balcony overlooking marina. If we go back I would try to book in Building 1 or 2 2nd floor for better views. Building 3 on 3rd floor has good views. My wife love the look and location of the resort. Clean and fresh looking. Would book again if we go back.

Partner

10/10

Exceptional

14 Jun 2026

kim

The property was well maintained and the house keeping was excellent.

Partner

8/10

Excellent

10 Jun 2026

David F Hill

The Property is in a good location and has shuttle service to take guest to a central location in Key West. The Property has a nice restaurant, awesome outside pools, and nice amenities you'd expect at a Resort.

Partner

8/10

Excellent

09 Jun 2026

David

Great place for a family reunion

Family

10/10

Exceptional

07 Jun 2026

Brittany

The Oceans Edge is an incredible resort. I was a little wary of staying on Stock Island instead of downtown Key West itself, however when I saw the tropical gates of the hotel all of my concerns were blown away. Everything about this hotel is stunning, from the luscious tropical grounds to the beautifully appointed rooms. We were In block 1, which had incredible tropical views from the balcony through the marina out to the ocean. Our room felt luxurious and tranquil, with comfortable beds and pillows. Then there's the stunning grounds with beautiful pools - there are six of them to choose from and are surrounded by comfortable sun beds. My only gripe would be the limited number of umbrellas for some shade around the pools. The whole hotel is incredibly clean throughout, with attentive and kind staff. I must point out that there is a daily $29 fee to park your car as well as a daily resort fee of $52 (plus tax). Yes it is a pricy place to stay but it is worth every penny. I honestly have nothing negative to say as it was perfect in every way for what I wanted from this holiday. People on their first trip to Key West may find this hotel a little far away from the action of Duval Street, but the hotel provides an hourly shuttle at no extra cost to the Old Town, running until 11.25pm. I would highly recommend this tranquil resort and I look forward to staying there again.

Partner

2/10

Poor

06 Jun 2026

Kent

I charter a boat in their marina numerous times a year. Have been doing this for years. My Expedia reservation said $156 due at resort. When I checked out they charged me $281.00. They tried to say it was a parking fee but that is only $29 a day. My fishing trips we over $10,000 this year. I won't be staying in this hotel for future trips. Deceit isn't a very good trait for a hotel.

10/10

Exceptional

06 Jun 2026

David

This is our second year in a row. We absolutely love this property and staff. From Patrick our bell person to Claudia, Jennie and Sophia running the front desk, this place is amazing. Such a chill vibe. Great food and drinks, great amenities, The room was spectacular too. Great shuttle service to town as well. I can go on and on!

Two anniversaries in a row - there definitely will be a third next year!

Partner

6/10

Pleasant

05 Jun 2026

debbie

No real ocean view as our room described. Wine cooler but no refrigerator in our room. Not sure we would stay here again. Dining options close early.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Dovid

Easy going, easy property to navigate, easy shuttle, nice restaurant, pools clean, rooms clean. Overall nice experience for a quick weekend away.

Partner

10/10

Exceptional

02 Jun 2026

David Martin

We went here for a wedding and it was perfect. The staff is extremely friendly with a special call out to Colette who did a great job collecting orders and serving drinks to guests poolside. Another amenity that we took advantage of was the shuttle service down to the Duval Street area and all the attractions. We are already going back again and staying at the same location again!

Friends

10/10

Exceptional

02 Jun 2026

Marjorie

Free shuttle to Old Town was a great benefit. It was available every hour with a return trip every hour at 25 minutes past the hour. Great housekeeping staff, restaurant staff and front office staff.

Partner

8/10

Excellent

01 Jun 2026

Ronald

Room was clean. The Yellow Fin does not have much of a selection on the menu. Did not like that The coffee shop closes at 11:00 am. After that you have to make your own coffee in your room. The pool waitress Collette Crooks was excellent very friendly and attentive.
Our room was on the second floor which had no ice machine. Not happy with having to get on the elevator to go to the first floor for ice especially at night.

Partner

10/10

Exceptional

01 Jun 2026

Lana

Absolutely loved our stay here! The resort’s location and overall setup are incredible — easily one of the best places to catch breathtaking sunset photos. The pools were amazing, and the entire staff genuinely seemed to care about making sure guests had the best experience possible through attentive and friendly service.

The shuttle service that ran hourly and dropped guests off downtown was honestly a lifesaver. Parking downtown can be difficult, so having that convenient option made exploring so much easier and stress-free.

The restaurant was also a huge highlight. The food was delicious — I especially loved the Cubano, and the French fries were honestly some of the best I’ve had in a long time. And the drinks? Absolutely heavenly.

One of the best parts of our trip was the guided mangrove tour. Liz Paiz, at the Tiki Hut, who was leading her very first solo tour, was exceptional! Her enthusiasm for the wildlife and the area was contagious and made the experience so memorable. She was constantly pointing out wildlife along the way while still making sure to face the group and give clear directions throughout the tour. She truly went above and beyond, and anyone taking this tour would be lucky to have her as their guide!

The only thing I would add to this resort is a spa — I was dying for a massage on the trip! Other than that, this place was fantastic, and we would absolutely stay here again.

Family

10/10

Exceptional

01 Jun 2026

Robert

We really enjoyed our stay.

Partner

10/10

Exceptional

31 May 2026

Donnya

Oceans edge is a must stay for any that’s traveling to Key West I highly recommend this property wonderful staff cleanliness.

Family_with_children

6/10

Pleasant

31 May 2026

Sean M

Parking is not included in the stand and there are a lot of other fees that should be included. I wound up paying $375 more just to cover all the fees. Including a 29 dollar a day parking fee. Why is that not included. That was disappointing and the resort is in a weird part of town. Overall I would not stay there again.

Family

10/10

Exceptional

30 May 2026

Dunia

Excellent experience

Family_with_children

10/10

Exceptional

29 May 2026

Marc

We really liked the location of the resort. The smaller pools were nice and we greatly appreciated the shuttle service to downtown Key West. Both drivers we had were super friendly. The room was nice and we had a great view from our balcony.

Partner

10/10

Exceptional

28 May 2026

Maria Stuart

The property was great. What I didn't like was I wasn't told about the parking fees and when I asked was the hold for $600. would be refunded at the end of the stay I was told yes. At checkout I was then informed about the fees. Fees for that amount should be disclosed at check in not at checkout.

Family

10/10

Exceptional

28 May 2026

Saham

Everything was great, but they charge extra for resort fee and it is pretty high.

Partner

10/10

Exceptional

28 May 2026

Ankitkumar

Excellent Property with great customer service.

Friends_and_family Friends

2/10

Poor

26 May 2026

Melissa

Staff very rude and over flown garbage

Partner

10/10

Exceptional

24 May 2026

Anthony Lee De

I was very impressed with how friendly the staff were. It was a fun place to eat, drink and stay. Fishing with the Captains located at their marina was great too.

Friends

10/10

Exceptional

23 May 2026

Horacio

El lugar muy bonito, la vegetación del lugar es espectacular, las habitaciones son espaciosas y limpias con vista al mar, el parking hay que pagarlo pero está bien. Diez de diez

Family

10/10

Exceptional

22 May 2026

Lara

This resort was wonderful! Beautiful setting, lovely room, wonderful staff, great shuttle into town, and wonderful activities. Highly recommend!

Family

10/10

Exceptional

22 May 2026

Anthony Felix

Oceans Edge is an excellent property to stay. The rooms were spacious and clean. A bit of advise, the oceanfront were not your typical, it shows some ocean front, but more like a inlet. I would ask for the pool front rooms. Dining was great also. They have a great selection, with prices a bit highter that some of the places away from Stock Island.

The property is positioned on a marina, so there are no places near the property to get small items. CVS and a convenience store are near by, but I would suggest getting a bike from the property or renting a golf cart, which you can get from the concierge ( ask for Johnny.) You can ride a golf cart everywhere. We regularly took it to Duvall St. Which was around 20 to 30 minutes away. They also provide a shuttle, but it drops you off at an Marina which, is about a 10 minute walk to Duvall st. If you don't have a golf cart or vehicle, be prepared to walk.

Friends

10/10

Exceptional

21 May 2026

Ruth

Beautiful property will definitely be back again

8/10

Excellent

21 May 2026

Brad

We have stayed here probably 10 times over the years and really enjoy it. There are few housekeeping items that I have sent the resort. One thing to know is that all food and drink has an automatic 18% feet attached to it so keep that in mind when you go to tip.

Partner

6/10

Pleasant

21 May 2026

Aarolyn

This place will price gouge at checkout. Pool fee $50, parking $30, resort fee $52, tourism fee $5, destination fee $5. This is per day! Three day stay coast us over an extra $300.

Family

10/10

Exceptional

20 May 2026

Colleen

Staff was courteous and helpful. Room was clean with lovely ambiance.

Friends

6/10

Pleasant

18 May 2026

Suzette

Although we were having to arrive early, our rooms weren’t ready. But as I waited in the lobby, some reason four other groups, who also were early all had rooms available.

Family

8/10

Excellent

18 May 2026

Leslie

We enjoyed our stay very much. Wonderful place for an all inclusive vacation - seems as if there is a lot to do and the staff is very helpful. Our room was nice, a few small things that were not perfect (electrical outlets not working, only one bar of soap and mis-marked shampoo bottle) but all and all it was nice. Ice machine on our floor was not in operation, so we had to visit the restaurant for our ice and they were just fine helping us. Staff was very accommodating, friendly and helpful. Would choose again.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Lydie Alexandra Le

It was very clean. The staff is cordial and professional. Outdoor is fantastic, always chairs available. They have staff to take orders. The parking is not free but they have a lot of them.

Partner

10/10

Exceptional

12 May 2026

cheryl l

Everything about oceans edge was wonderful! The rooms were beautiful! The beds and pillows do comfortable! The view was beautiful! The property and pool lovely. Loved the marina view! The shuttle to downtown was great and the drivers - esp Jeffrey! And the food and drinks at Yellowfin Restaurant was amazing! I look forward to returning and will recommend Oceans Edge to my family and friends

Friends

8/10

Excellent

11 May 2026

Cole

Had a great stay. Only wish is that building 4 had a better view.

10/10

Exceptional

11 May 2026

Morgan

We had a very clean room and everything was great. We liked being tucked away and off the beaten path. Would definitely return to this resort again!

10/10

Exceptional

11 May 2026

Gary V

We enjoyed the whole experience (loved)...

Partner

10/10

Exceptional

09 May 2026

Francis

Downtown Key West is a great place to drink and party. But if you want that on some days, but want to combine with \"just chilling,\" this is the place. Drop dead gorgeous views, watching private fishing boats come in and out, great restaurant food (wow!) etc. It is worth every penny! PS: concierge steered us to some \"local\" spots nearby that were amazing!

Partner

10/10

Exceptional

08 May 2026

Jen

Absolutely everything was great! Staff, food, drinks, pool, views of marina, the shuttle to and from downtown Key West were all top notch. Will definitely return again. Please don’t change a thing!

Family

10/10

Exceptional

06 May 2026

Brian

Great stopover for a night in Key West.
Handy shuttle bus to take us from hotel to Old Town. Staff friendly & helpful. Lovely room with harbour view

Partner

10/10

Exceptional

05 May 2026

Amy

The property was beautiful. Though we didn't get a chance to use the pools they were very nice looking. Would definitely stay here again

Partner

8/10

Excellent

03 May 2026

Kenneth

The pool was enjoyable and relaxing.

10/10

Exceptional

03 May 2026

Esther

Great quiet location away from downtown Key West. Kayaking and biking provided free of charge at hotel. Free shuttle service to downtown a plus. No need to rent a car or golf cart. Staff was great and both indoor and outdoor premises was very clean. Staff works hard and it shows.

Family

10/10

Exceptional

01 May 2026

robert

Very relaxing

Partner

6/10

Pleasant

29 Apr 2026

Daniel

I have spent several trips at property and it is a hidden gem amongst a commercial and mobile home neighborhood. They provide a shuttle into city that works for clients seeking dinner, offshore daily trips etc. Pools are nicely built each on backside of building, quiet, comfortable and surrounding a beautiful marina. There is a nice walkway along ocean on east side. The only issue I dealt with this time was condition of my room. 1st floor unit overlooking middle pool and marina. The carpet had a 6”x 6” wear hole, the window curtains were stained in several areas and bathroom plumbing was a challenge. Place seems, since my first visit, to be in need of upgrade and maintenance. Great staff all around, keep eye on tips for eatery it includes 18%? I usually leave 20% or more?

Self

10/10

Exceptional

28 Apr 2026

Hal

Nice views of the marina.

Friends

8/10

Excellent

27 Apr 2026

Jason

Nice place to stay, just expect a big unexpected fee at the end of your stay. There are hidden fees.

Partner

10/10

Exceptional

26 Apr 2026

Mark A.

Great super clean resort. Room was beautiful. Not on the main Key West strip, but hourly shuttle that drops you off right there. Only issue was the lack of water pressure. Resort is becoming a Hilton property in a few months.

Partner

8/10

Excellent

26 Apr 2026

Stephanie

Nice place

10/10

Exceptional

21 Apr 2026

Diane Florence

In a review from the hotel asking about the same thing you’re asking. I did put in a suggestion, but not a complaint that I felt the showers were somewhat dangerous. There were no handrails or the title was not a slip free. There weren’t tubs so little children and families would be in there and I felt that they needed to do something with that. I’m in the medical profession and I felt that this should be looked into. I would definitely go back to this hotel. I won’t eat at the restaurant. The prices are obnoxious.

Partner

10/10

Exceptional

20 Apr 2026

Ryan

Very nice, would recommend

8/10

Excellent

18 Apr 2026

Somita

Staff were very nice.

Family

10/10

Exceptional

17 Apr 2026

Scott

Great place highly recommend.

Partner

6/10

Pleasant

11 Apr 2026

Alan

Our once-in-a-lifetime family trip was deeply disappointing because of our experience with the restaurant staff at Oceans Edge Resort & Marina Key West. Their rude and unprofessional behavior had a major negative impact on what should have been a special vacation.

We chose to eat most of our meals at the resort for convenience, but unfortunately, each interaction left us feeling unwelcome and frustrated. We did our best not to let it ruin our trip, but it was hard to overlook given how often we had to deal with the restaurant staff.

The property itself has potential, but management needs to take a serious look at the employees representing the dining experience. Because of this experience, we will not be returning to this property on our next trip to Key West. If I could rate the restaurant staff lower, I would.

Family

10/10

Exceptional

10 Apr 2026

Jennifer

Loved the hotel. Room bright and fresh. Liked the pool area and the games provided. Watching the boats come into the marina each day was fun too. The restaurant was perfect for lunch. Great service all around. The shuttle works very well. One blip when it left early and we had to wait an hour for the next one.

Partner

6/10

Pleasant

09 Apr 2026

Nancy

The hotel’s location is its biggest strength—far enough from the noise and crowds of Duval Street, which made for a much more peaceful stay. The property itself is clean overall, and the ocean views from the room (sailboats and catamarans) are truly beautiful.

That said, there were some drawbacks. My bathroom had a noticeable sewer smell, and I even saw a sewer fly, which should have been addressed prior to arrival. While staff did respond and attempt to fix it, this shouldn’t have been an issue in the first place. The gym is very small, and pool service was lacking, as attendants were not very attentive.

The hotel restaurant was good, and staff were generally responsive when concerns were raised. There is also a shuttle available, but it would be much more convenient if it ran more frequently in the evenings (every 30 minutes rather than hourly), as it gets crowded with guests heading downtown.

Overall, the hotel itself is clean, well-located, and has a lot of positives. However, I likely wouldn’t return to Key West—not because of the hotel, but simply because the overall vibe isn’t my scene.

Family_with_children

10/10

Exceptional

09 Apr 2026

Kevin

Food was amazing and staff was great

10/10

Exceptional

08 Apr 2026

Thieron Damian

Very family friendly place and the property grounds was beautiful.

Family_with_children

10/10

Exceptional

08 Apr 2026

Bernardo

Great ocean view

Family

10/10

Exceptional

07 Apr 2026

Scott Thomas

The property was well kept. Most all rooms over look the pools and marina. It is a very comfortable and safe place. The on site restaurant had great food and drinks for the whole family. We will go back!!

10/10

Exceptional

04 Apr 2026

Roy

Yes

Partner

10/10

Exceptional

01 Apr 2026

Dominique

Amazing location, the room and property were spotless. Staff were very friendly. Would stay here again!

Partner

10/10

Exceptional

01 Apr 2026

Maria

Wonderful

10/10

Exceptional

01 Apr 2026

tammy

yes

Partner

10/10

Exceptional

01 Apr 2026

Tod

The pools were very nice, breakfast was excellent, only thing they can do different is have some outdoor entertainment at the pool area

Partner

10/10

Exceptional

01 Apr 2026

Ally

Such a beautiful place to stay!

Partner

10/10

Exceptional

31 Mar 2026

Tracey Dianne

The room was clean and bright with beautiful decor. The food was top shelf. The pool was perfect temp and the seating was comfy. The shuttle was reliable, clean. And friendly

Partner

10/10

Exceptional

30 Mar 2026

Lauren

We loved Ocean's Edge! The pools were beautiful and well maintained. The rooms were nice and spacious although I wish there was more space for clothing. The amenities were awesome- we took advantage of the free kayaking but also did the mangrove Kayak tour with Andy and it was great- he was so informative and took us through a lot of amazing mangroves. Highly recommend that tour! The food was really good, definitely pricey but we did not see one place in Key West that wasn't pricey. We had 5 kids with us, and they loved all the activities including the sand art and coconut painting. We rented golf carts to take to downtown Key West and that was fun- highly recommend! I also recommend going to Smathers Beach- we spent two days at this gorgeous beach and it was only a 10 minute golf cart ride, there is lots of parking on the street near the beach. Overall if you are looking for a nice family vacation in Key West, I would 100% recommend staying here. It is quiet, kid friendly with lots to do.

Family_with_children

10/10

Exceptional

29 Mar 2026

Randy

All was great

Family

2/10

Poor

29 Mar 2026

Carlos

Hotel is OK but staff and management are the worst I’ve seen. They do charges at credit card they have on file without authorization and when asked the just yell at you. It’s too bad that there are 3 employees there that are the nicest. The concierge, one of the attendants at the restaurant and one of the security guards. Those 2 should be running that hotel and for sure would be better. I won’t come back there ever. By the way. When I got there my reservation was not possible to be seen due to a problem between Expedia and the hotel and when I told the “manager” about that the answer was that it’s not their problem. That is was MY problem and that was yelling at me

Partner

8/10

Excellent

28 Mar 2026

Kirstin

Overall we enjoyed our stay and would stay again.
Our room was a good size however there were some stains in the carpet and once we had to ask for washcloths that housekeeping forget to replace. although when we reach out to get more they brought them up to us
The water pressure in the shower was weak.
At times we had to go look for towels at the pool and the service at the pool was hit or miss for those reasons we give 4 stars vs 5 stars.
The shuttle to downtown Key West was great and the drivers were fantastic!

Partner

10/10

Exceptional

27 Mar 2026

Sarah

Beautiful and extremely clean; property grounds are well kept. The entire resort is beautiful and everything is constantly cleaned and cared for.

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