Name: Doubletree By Hilton Hotel Grand Key - Key West
Address: 3990 S. Roosevelt Blvd, Key West, 33040, US

Doubletree By Hilton Hotel Grand Key - Key West

Florida Keys - FL · United States

3990 S. Roosevelt BlvdView location

100 reviews shown

10/10

Exceptional

04 Aug 2026

Matthew

Stayed at Key West Doubletree for two nights, the room was clean and cool and the building was spectacular!

10/10

Exceptional

03 Aug 2026

Tejit

Love it

10/10

Exceptional

01 Aug 2026

Alice

The shuttle every hour was perfect. The pool and cabanas were great. Great location. I didn’t get a chance to rent a bike but I loved that they were available on the property.

10/10

Exceptional

27 Jul 2026

Marisol

Did not like that they were construction workers working during pool hours!

10/10

Exceptional

25 Jul 2026

Chandra

The hotel was well maintained.

10/10

Exceptional

25 Jul 2026

Stacey

Great time

Partner

2/10

Poor

24 Jul 2026

Ayo

It is NOT on the beach and the beach that the hotel shuttle takes you to is NOT habitable and wreaks of seaweed and sludge.

Key west is NOT known for its beaches… this is something i discovered after the fact!!?

8/10

Excellent

23 Jul 2026

Dioelis

We spend 2 night but we are very happy with the place. Staff in the bar by the pool was specially nice and attentive and so the servers in the restaurant. We had their garlic mahi mahi for dinner and it's one of the best fish I had. Lunch and breakfast portions were generous and they take it to you by the tables in the pool. Drinks by the bar were very delicious. The room was very clean though a bit of noise can be heard nothing too bad. Pool was always in a nice temperature.

8/10

Excellent

21 Jul 2026

Edward Lawrence

Clean and nice!

Family_with_children

10/10

Exceptional

18 Jul 2026

Valerie

Partner

10/10

Exceptional

15 Jul 2026

Deysi

Outdoor bar need more staff.

Family

6/10

Pleasant

14 Jul 2026

Anthony

Room# 364 had fleas in the bed that bit me each night!!!

Partner

10/10

Exceptional

14 Jul 2026

Carol

Great experience!

Family_with_children

10/10

Exceptional

12 Jul 2026

Yesenia

Súper nos encanta este hotel

10/10

Exceptional

09 Jul 2026

Clarence

Everything!!!

Family

10/10

Exceptional

08 Jul 2026

Georgia

Beds were comfortable, place was clean, given extra towels when needed. Housekeeping daily! Ice machine was out on 3rd floor but also saw people filling large coolers so not hotels fault.

Family

6/10

Pleasant

06 Jul 2026

Amanda

I wish the pool was open later.
Especially on weekends and holidays

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Phillip

We were pleasantly impressed with this hotel. Staff were excellent, everything was clean and well run. Great value for money in this part of the US.

Friends

10/10

Exceptional

01 Jul 2026

Rakhi

Great place

Family_with_children

6/10

Pleasant

29 Jun 2026

Alexander

Overall if was decent but the hotel offering shuttles downtown in a van that could only seat 12 leaving others behind was not cool,especially considering we’re charged a resort fee. They have bigger buses but didn’t use them.

Family

10/10

Exceptional

29 Jun 2026

Ajay Kumar

We stayed for 3 days and we enjoyed our stay. Room, Staff and pool everything was excellent.

Partner

10/10

Exceptional

26 Jun 2026

Pamela

We loved staying in New Town and enjoyed the shuttle service back and forth to Old Town

Partner

10/10

Exceptional

26 Jun 2026

Teresa Cox

Will return. Stay was wonderful. Could not ask for more.

Friends

6/10

Pleasant

24 Jun 2026

Danny

30$ resort fee 20 $ parking fee per day for a shuttle I never used, internet that was subpar and coffee I could get at fraction of the price the juice is not worth the squeeze

Family_with_children

4/10

Poor

21 Jun 2026

vanessa

I’m extremely disappointed with my stay this weekend. The room was not clean and the condition of the bedding was unacceptable. The sheets and covers were visibly dirty, which made me question whether the room had been properly cleaned before we arrived.

On top of the cleanliness issues, the way the situation was handled by the staff was very disappointing. Instead of feeling taken care of as guests, we felt like our concerns were not properly addressed. There was confusion and poor communication when we brought up the issues, and the response did not meet the standard you would expect from a hotel.

For the price paid, this experience was not acceptable. I would not recommend staying here unless there are major improvements in both cleanliness and guest service.

Family_with_children

10/10

Exceptional

19 Jun 2026

Maria

Would absolutely stay again! Staying in Key West for a fraction of the cost. Daily resort fee included bottled water, famous double tree cookies, shuttles every hour on the hour down to old town, shuttles to airport and Fury Watersports, as well as the use of the changing/shower room upon checkout, should you choose to stay and use the pool. Overall, it was quiet, clean, peaceful, and the pool was amazing. Major bonus points for having a hot tub also. OO, there is also a bar and restaurant on site and a small grocery/coviennent store next to the hotel. 10/10

Family

10/10

Exceptional

19 Jun 2026

Preston Lamont

Partner

10/10

Exceptional

19 Jun 2026

Michelle

Bar should open earlier

Self

10/10

Exceptional

18 Jun 2026

Robert

This was our first (and last) trip to Key West and we decided to stay at the Doubletree, since they were Dog Friendly. We were able to check in 3 hours early, which was wonderful and the staff could not have been more welcoming to us and extremely outgoing to our dog! The room was perfect, overlooking the pool and with a balcony. Very clean and modern room. The only negative (more of an inconvenience) was the elevator on our side of the building was out-of-order and so, we needed to go on the other side of the building to get the elevator...not a big deal though.

Unfortunately, we were not fans of the downtown (Duval St) area...too many over-served people and way too many t-shirt shops and bathing suit shops. So we decided to check out early and it was not a problem with the hotel. We thank you for that!

Highly recommend the Doubletree Hotel and a big thank you to the entire Team of folks who helped make our hotel stay enjoyable!

Pet

8/10

Excellent

17 Jun 2026

Justin

Overall was a nice stay!

Family

10/10

Exceptional

17 Jun 2026

Amber

We had a great stay for our family of four. The pool was great, food and drinks were delicious, and the room was comfortable and clean. The staff were also very friendly and helpful!! We would definitely stay there again.

Family_with_children

10/10

Exceptional

16 Jun 2026

Ivette

I like everything in this hotel it was clean and best part for me was the view of the pool very nice place

Friends

10/10

Exceptional

14 Jun 2026

Erna

Love the place. The staff is amazing, especially the one who checked us in and Jennifer/ manager on duty. Wish the breakfast is included.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Sarah

Room was clean, staff were friendly and helpful. Hotel was a little further from attractions than I expected but was still a great place to stay.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Manuel

The rooms were very clean and smelled fresh. Staff very helpful inviting and courteous. Breakfast and restaurant are very good exceptional service. The shuttle for downtown is extremely valuable and convenient. That alone saves a lot. I would recommend the DoubleTree anytime to anyone looking to have luxury and value.

Family_with_children

10/10

Exceptional

08 Jun 2026

DJhinsly

The Home not really good but the staff really good

10/10

Exceptional

08 Jun 2026

Clara

Very clean, great pool and staff

Partner

10/10

Exceptional

07 Jun 2026

Teresa

Love the cookies and the shuttle.

Friends

10/10

Exceptional

07 Jun 2026

Kevin

We really loved this Doubletree. Staff was friendly and helpful. Grounds were very pretty and clean. Great location with free shuttle to downtown. Would definitely stay here again.

Partner

10/10

Exceptional

06 Jun 2026

Thaddius

Beautiful place to stay. Nice and clean. The pool and hot tub area was a great vibe

Family_with_children

8/10

Excellent

06 Jun 2026

Kelvin

Very nice resort 15 minutes by hotel shuttle to Duval street. Very nice and relaxing pool and bar to come back to after a day of exploring key west.
Also there is a restaurant on site for breakfast, lunch and dinner.

Partner

10/10

Exceptional

05 Jun 2026

Hilary

All good

Friends

6/10

Pleasant

02 Jun 2026

Kirsten

Overall, our stay was okay, but it did not quite meet the expectations we typically have for a Hilton property.

There were several positive aspects of our visit. Check-in was smooth and efficient, the beds were comfortable, the complimentary cookies were a nice touch, and the bartender was friendly and welcoming. The property itself was attractive and appeared to be well maintained.

However, there were a few disappointments. The cleaning products used throughout the hotel had a very strong and unpleasant odor. It was noticeable enough that we had to air out our room to make it comfortable.

The most concerning issue was an interaction we witnessed at the front desk. One of the front desk agents was extremely rude and sarcastic toward a guest. The behavior was surprising and unprofessional, and it left a negative impression on our group.

Parking was also limited, making it difficult to find a space at times. While the hotel offers several amenities, we did not have an opportunity to use them during our stay. As a result, the resort fee felt somewhat excessive for the value we personally received.

In summary, there were certainly some positive aspects to our stay, but the service experience and a few other issues kept it from being as enjoyable as we expected. It wasn't a bad stay, but it fell short of the standard we've come to associate with Hilton properties.

Family_with_children

10/10

Exceptional

01 Jun 2026

Brenda

Always have enjoyed staying in Key West at the Doubletree

Friends

8/10

Excellent

31 May 2026

Evgeny

Everything was clean, staff friendly and helpful. Shuttle system works perfectly.
They have some nice handouts and warm cookies for the guests by reception.
Just one inconvenience or complain - the room 377 had the worst view. I believe there were better options than a dumpster.

Family_with_children

10/10

Exceptional

28 May 2026

Joe

6/10

Pleasant

27 May 2026

Adam

Staff and amenities were great. The hotel needs to be cleaned and updated, especially the bathrooms.

Partner

10/10

Exceptional

26 May 2026

RodolFo

the best hotel ever

Family_with_children

10/10

Exceptional

25 May 2026

Daniel

I HAVE NO COMPLAINTS ABOUT THE PLACE AND OTHERWISE EVERYTHING IS EXCELLENT

10/10

Exceptional

25 May 2026

Francisco

We just stayed one night with a family. The hotel was perfect. Room cleaned, staff very friendly. In general, I high recommend this hotel at Key West.

Friends_and_family Family

6/10

Pleasant

25 May 2026

benito

3 star hotel

Friends

10/10

Exceptional

24 May 2026

P.amela

A very attractive property. The shuttle was very helpful.

Partner

8/10

Excellent

20 May 2026

Shelley

Needed more wait staff at pool.. got my own drinks at pool bar very often; when we did get wait staff WONDERFUL

Family

10/10

Exceptional

20 May 2026

KATHERINE Ann

Beautiful place, staff super friendly, helpful. Room was very clean everyday. Food not that great but could eat .

10/10

Exceptional

20 May 2026

Amanda

Everything was great and clean. Staff was excellent. The shuttle service they provide is an added bonus! The only thing that is outdated is the gym. Peloton did not work and neither did the TVs.

Friends

8/10

Excellent

18 May 2026

Gary

Great service from staff

10/10

Exceptional

17 May 2026

Stacey

Friendly staff, beautiful pool, absolutely loved shuttle driver Tony was so helpful!!

Family

4/10

Poor

16 May 2026

Heather

Beware of the misleading main advertisement for this hotel! Breakfast is NOT included unless you specifically choose a room that shows a breakfast package. We did not see those specific room choices, and when asking the hotel staff about it, they said that they had NO control over what Hotels.com advertises. Also our A/C was out on our last night and we were told there was nothing they could do about it until the next day and they had no other rooms available. The shuttle service was really helpful though to and from the town and the airport, but needless to say we will not be going back.

Partner

10/10

Exceptional

14 May 2026

James

Dear Double Tree, This was our first trip to Key West and our first experience with a Hilton resort. You met and exceeded any expectations that we could have had. The friendliness, helpfulness and professionalism of each member of your staff was outstanding. The facility was immaculate and well maintained. Your shuttle services to and from the airport were very welcome for new comers and shuttle to town was very useful. Many thanks, Jim and Cheryl Thomas

Partner

10/10

Exceptional

13 May 2026

Kerrie

It was wonderful! I would have appreciated an included breakfast, but it was fantastic overall. The free shuttle service to and from the airport was expedient. The free shuttle to and from downtown runs every hour and was very reliable.

Partner

8/10

Excellent

13 May 2026

Karen

It was awesome, all staff were helpful! Shuttle service to and from the airport was great! My only recommendation is to upgrade to smart tvs!

10/10

Exceptional

12 May 2026

Cameron

My boyfriend and I loved this hotel for our weekend to Key West. It had everything you could need or want, and the staff was extremely kind and helpful. Food was delicious, pool was clean and nice, and so was everything else. We'll stay here again if we return to KW.

Partner

2/10

Poor

09 May 2026

Jennifer

Had a terrible experience at this hotel. I specifically booked this hotel because it said they were “pet friendly” on Expedia. They absolutely are not. I did not mind that my ESA dog is not considered a service animal and I would have to pay a fee but upon arrival I was asked to sign a contract that said I cannot leave my dog alone in the room at any time. It also said that if my dog barks at all I can be fined $250. I asked about this and wanted to know if my dog is allowed in the pool area which I was told he was not allowed, so I said how am I supposed to use the pool if I cannot leave my dog in the room. The older woman at the front desk who was not even the one checking me in was so nasty and said that I should have thought about that before booking and read their policies. Such terrible attitude and customer service. I felt constant anxiety during my stay that my dog who is a relatively good and calm dog might bark and cause me a fine by this hotel. I also could not use any amenities such as the pool because of this policy. Don’t state that you’re pet friendly when you clearly are not. Will absolutely not go back here with or without my dog. And the woman at the desk needs an attitude adjustment because her customer service is disrespectful. When we came back to the hotel in the evening after being out for dinner with our dog, she made a nasty face at us too. Hilton, please fix this for your future guests. Btw no mention of the 250 fine online in their policy

Pet

10/10

Exceptional

08 May 2026

Jacey

All good

8/10

Excellent

07 May 2026

Peter

Everything is expensive in Key West but the hotel was actually cheaper than going out and the food was pretty darn good. Juli the concierge was awesome.

Partner

4/10

Poor

07 May 2026

mike

Booked a balcony room two months ago. Our balcony was on the ground floor next to laundry exhaust and within 50 feet of the dumpsters, piles of tile, equipment, etc. Kept the blinds pulled for two days..

Family

8/10

Excellent

06 May 2026

Lester

I had a very good experience at this hotel. The staff was always friendly, helpful, and willing to assist with anything we needed. The pool was excellent, very clean and perfect for relaxing, and the food was also very good throughout our stay.

The only issue we noticed was that the drains in our room were partially clogged, which should be checked and improved.

Overall, I definitely recommend this hotel and would stay here again.

Family_with_children

10/10

Exceptional

06 May 2026

Chuck

Yes

Partner

10/10

Exceptional

05 May 2026

Rick Francis

Food was good room was nice the pool was the best hot tub was great quiet location shuttle bus takes you into town for free

Partner

10/10

Exceptional

04 May 2026

Todd

Breakfast was good and the shuttle service each day was exceptional.

Partner

10/10

Exceptional

03 May 2026

Joanne

The entire staff were cordial and so helpful. We would absolutely stay here again. The shuttle service was an excellent amenity.

Family

10/10

Exceptional

03 May 2026

Harold

Courteous staff, great facilities, wonderful customer service. Very clean.

Friends_and_family Friends

8/10

Excellent

03 May 2026

Marla

Everything was wonderful except for the fact that they let residential people of Key West use all they meant it is at the hotel for free. I was paying an extra $35 a day resort fee to use the amenities at the hotel. I had resident people come into the hotel and solicit me to use the restaurant rent their boats, etc. A few days I was unable to use a hot tub because there was teenage kids in the hot tub that lived in Key West. They were able to use of facilities by walking in the back gate of the hotel by the pool. I talked to the general manager about this and I was informed he wasn’t gonna do anything about it because he was allowing the resident use the facilities for free. I’ve never been to a nice resort that I was spending over $400 a night and but outsiders use, all the amenities at the hotel.. There was no security at the hotel so anybody could just walk in to the hotel. We had cards to use to get in our hotel room, but that was the only use for the card. I felt very uncomfortable knowing this information. One day there was over 200 people at the pool and many many people that we’re not staying there.

Partner

10/10

Exceptional

02 May 2026

Kyle M

Great place to stay! Just a shuttle ride away from the downtown and the beach. Our room was spacious and very clean. Breakfast was good and the coffee was strong. Beautiful pool and great poolside bar. The staff were very friendly and accommodating

Partner

6/10

Pleasant

01 May 2026

ELIZABETH

Shuttle from the airport took 43 minutes after I called. When I got to the motel around 1:30 in the afternoon, they said they had been cleaning my room and would call me when it was ready by 4:30. Nobody had called so I went and checked, and it had been ready for several hours. It’s a little things like that that make even a lovely stay very annoying.
The room was clean, well appointed, the pool area was beautiful aside from the iguana that jumped in the hot tub with me and the bar was appropriate.

Self

8/10

Excellent

29 Apr 2026

Landen

Staff was helpful and friendly. Rooms were clean. Food in this area is expensive.

Partner

8/10

Excellent

27 Apr 2026

Irvin

The hotel was clean and offered shuttle service to town making it easy to get around.

10/10

Exceptional

26 Apr 2026

Janine Marie

Menu was amazing, facilities were clean, staff were friendly.

Family

10/10

Exceptional

26 Apr 2026

Carmen

Great service. Pool is outdoors. Staff was wonderful.

8/10

Excellent

26 Apr 2026

JOHN

The Gym was good The breakfast was very good and the staff great. The shuttle was very good to down town Key West. House keeping hit or miss, some days done before 2pm fully stocked other days not clean till 4pm little stock. Bar CO2 for beer draft ran out on Tues still not replaced by Fri

Self

10/10

Exceptional

25 Apr 2026

Teta

Everything was fabulous… I love it there.

Family_with_children

8/10

Excellent

25 Apr 2026

Sergey

This hotel gives a good value for the money you pay. It offers regular and free shuttle to the historic center which is a big plus.
On somewhat negative side was a noise from the airport nearby when planes were taking off and landing, but it's expected because of the hotel location.

Family

10/10

Exceptional

24 Apr 2026

Richard

Yes

10/10

Exceptional

22 Apr 2026

Daniel

restaurant was great!

10/10

Exceptional

19 Apr 2026

Jeff

We really enjoyed staying at this property. They had a shuttle that made it very convenient to be able to go downtown and get picked up from downtown and come back to the hotel. We flew in, we never needed a car.We stayed there five days and four nights and really liked the property.And the staff and the rooms were nice.The pool was nice and again.The shuttle to go downtown and be picked up and come back with awesome and shuttle to the airport

Partner

2/10

Poor

16 Apr 2026

Thomas

For the four hundred and eight wasn’t worth it

Self

8/10

Excellent

15 Apr 2026

Kenrick

Clean room and pool. Property was well kept.
Breakfast and parking not included

Family_with_children

10/10

Exceptional

14 Apr 2026

kurt

All was good.

10/10

Exceptional

14 Apr 2026

Charity

Very clean room. Beautiful pool.

Family_with_children

10/10

Exceptional

14 Apr 2026

Ralph

Great breakfast

Partner

10/10

Exceptional

13 Apr 2026

Marilyn

This is a high quality resort, and part of the Hilton Honors Program. They are promoting good practices for our environment- offering shuttles rides to downtown Key West attractions like Duval Street so every guest isn't driving a vehicle downtown and adding to the parking congestion. They also offer refillable water containers. The pool is inviting, their breakfast buffet was very good.

Partner

8/10

Excellent

13 Apr 2026

Deborah

Rooms and stuff were grest. There was sone confusion about tge morning shuttle service

Friends

10/10

Exceptional

12 Apr 2026

camille

Clean. Pool was lovely. food was Fresh & tasty. Staff was great.

Family_with_children

10/10

Exceptional

12 Apr 2026

Keisha Channette

Yes

Friends

4/10

Poor

12 Apr 2026

Diana

The breakfast was very bland, I was very disappointed. Even more disappointed it cost me approximately $100 + tip.

Only went once.

Family

10/10

Exceptional

11 Apr 2026

Tara

Very clean, friendly staff, loved the pool area

10/10

Exceptional

08 Apr 2026

Donald

The staff were all very friendly and helpful, and took time to answer questions and make sure we had what we needed.

The room was smaller than what it looked like in the photos, but it was not small. There was plenty of room and the space was very clean.

The breakfast, while good, was very much like your standard Hilton (Hampton Inn) buffet breakfast with servers getting your drinks for you.

The pool was clean and refreshing. We loved the large selection of lounges around the pool as well as the number of palm trees. They provided just enough shade. The poolside bar was very convenient with good food choices. Prices for all food items were comparable with food all over the island.

The shuttle to and from the airport was quick and easy. It showed up within minutes of us calling to say we were ready for pickup. The same can be said for our return trip to the airport. The shuttle to and from the beach was also quick and easy, but only runs every two (2) hours.

Our only issue with the entire stay, and it wasn't a big one, was with the shuttle to and from downtown. The shuttles they use are on the smaller side and at almost every hour the crowd waiting for the shuttle was larger than could be accommodated. Fortunately, they had a second shuttle that they also ran which typically picked up those who couldn't fit on the first run, but this was not advertised and there was always the fear of being left downtown for another hour.

Overall we had a wonderful stay!

10/10

Exceptional

08 Apr 2026

Michael

A+

8/10

Excellent

08 Apr 2026

Oleydis

The staff was accommodating and nice, The shuttle service to airport and Duval street saved us some money, and inconvience and paying for parking. Bed was clean. I’m very picky. The bathroom could have used a little more tlc. Complimentary water bottles was great.

Partner

10/10

Exceptional

07 Apr 2026

Anthony

Great experience

Family