Name: Hilton Grand Vacations Club Ocean Tower Waikoloa V
Address: 69-425 Waikoloa Beach Drive - Ocean Towe, Waikoloa, 96738, US

Hilton Grand Vacations Club Ocean Tower Waikoloa V

Hawaii - The Big Island - HI · United States

69-425 Waikoloa Beach Drive - Ocean ToweView location

100 reviews shown

10/10

Exceptional

23 Jul 2026

Terry Lee Washington

The resort was so clean and huge. I walked at least 8 miles a day. They have a tram to take if you don’t want the exercise

10/10

Exceptional

22 Jul 2026

Celina

Amazing customer service. Your son cut his foot and the security guard bandaged him up and even called the next day to check in on him.

10/10

Exceptional

22 Jul 2026

Caleb

Awesome and beautiful!

6/10

Pleasant

21 Jul 2026

Kristina

The ocean tower hotel is a 15-20 min WALK one way from parking. There is no other parking options. So you’re hauling ALL luggage or groceries (since the room has a kitchen) the hotel advertises a “tram” which was NEVER in the spot for pick up. There is NO sign or help as to when it’s going to be there either. We at one point waited over 20 min with still no tram in sight. There isn’t ever an effort of airport shuttle pick up or drop off. They also do NOT give you the traditional lei when you arrive. The jacuzzi tub did not hold water IN A SUITE. There is NO beach access at this resort either. You have to drive to get to any beach AND pay to park and pay per person to access the beach. Day of check out, the housekeeping started knocking and entering the room for us to get out 30 min BEFORE check out, asking when we were leaving the room. The “4 acre lagoon” is hardly that. Most is NOT swimmable. As far as snorkeling in it, you may as well not even try. The visibility is absolutely horrible and you’re bound to get ran over by KIDS driving those big water bikes not paying attention. I will NOT return to this property. For the amount of money I paid it 💯 was NOT comparable.

Friends_and_family Family

2/10

Poor

21 Jul 2026

Wendy

Valet was nice at arriving and departing. Front desk was slow but she was nice. Apologetic about how far the walk to the room was, & it was far! And that it would be tricky getting there, and it was, but not too bad! Worst thing is Room 1083 was not clean.
First entering it was musty and smelt of body odor. We tried to air it out. Saw what appeared to be water spots on desk/table, took a Clorox wipe to wipe it down, the wipe turned brown. Therefore wiped all table & counter surfaces with same results. Bathroom Mirror was dirty with evident streaks. Bathtub dirty. Couldn’t use it. Good thing for convenience of ADA
shower (tho we didn’t need it, we did)!!
Such an inconvenience but we there for only 15 hours so we just beared with it.
Pool towel dispenser empty though pool was very nice. Scenery was beautiful.
To pay so much and not be at least 99% pleased is sad for us. Did not take photos. Dale and Wendy AKI

Partner

10/10

Exceptional

20 Jul 2026

shane

Very few food options, and restaurants off resort are far away. But there is a shuttle service to where the restaurants and shopping is.

Family

10/10

Exceptional

20 Jul 2026

Charity

Hotel is great my family stays here every time we come to Hawaii. The grounds are beautiful. The pools are excellent. My only complaint was that the water taxis are non op now and my kids were very disappointed. It’s also super interesting if you’re staying in the ocean or palace towers the only way to get from those buildings to the main lobby and to the car park is to either walk - which isn’t so bad bc the gallery is lovely but doing that 2-4 times per day is exhausting especially with kids. The tram moves at a snails pace. It’s actually faster to walk the entire length of the resort with 2 children than it is to get the tram. The boats were the best because they were always around and it was so fun to be on a little boat inside the resort. The boats were so convenient and fun and they should bring them back. They said they stopped using them for maintenance and upkeep costs but maybe they could switch to the electric Duffy boats and not have as many issues. BRING BACK THE BOATS!

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Melissa

Our room had an amazing view and was overall very nice. We had issues with ants in the room though. The first day the cleaning crew did not come to our room. When I called they quickly sent someone with towels and from them on the room was cleaned. The room was at the back of the property. The was was far and the shuttle wait was long. There is no parking near the room. I was excited to ride the boats to the room. Those were not operating any longer. The hotel has restaurants and many amenities but be prepared to pay for everything and the prices are astronomical. Additionally, there are resort and parking fees that tagged on another $100 in total. The resort is beautiful but be prepared to walk long distances as nothing is close by. It would be a great place for families and also those who just want to stay at the resort.

Partner

8/10

Excellent

19 Jul 2026

Nuri

Too big.

Family

2/10

Poor

19 Jul 2026

Joanne

Beware you might get a dirty room. The room had dirty toilet, dusty furnitures and tables. So disappointing for the price you pay. Looks like their budget all goes to the amenities outside, however the room needs a much needed improvement and staff trained to clean rooms better. Also, this place is super busy that you may not find a staff to help with your luggage. The train moves too slow and not luggage and stroller friendly. For the price and how rooms were maintained, don’t bother staying at this place.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

stacey

Housekeeping came at 8:45am. We're on vacation. I asked if they could come back after 10. Received no services at all

Family_with_children

6/10

Pleasant

18 Jul 2026

Rosemarie

The hotel is very nice. We're very happy with the amenities. If you have difficulty walking, do not book the Ocean tower. It's too far of a walk from the lobby.

Partner

10/10

Exceptional

16 Jul 2026

Judy

One of the best hotels I’ve stood at!! Absolutely amazing everything about this hotel was five star!!

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Patricia

The room we stayed at in the ocean tower felt like it was an old motel room, not gonna lie. I wasn’t impressed. But everything outside and the views were lovely and made up for it. The bathroom and tub seemed very outdated.

Partner

2/10

Poor

15 Jul 2026

Luren

Terrible. Noisy. dirty. cold staff

10/10

Exceptional

14 Jul 2026

Janice

The only big complaint are the beds. Way too small. Should have queen size beds, absolutely not double beds!

Family_with_children

10/10

Exceptional

13 Jul 2026

Doreen

We loved our stay! We were provided a renovated two bedroom suite with kitchen! We loved everything about our room and all the amenities on the property, can’t wait to go back!

Family_with_children

8/10

Excellent

12 Jul 2026

Neel

The suite in Ocean Tower was great. The amenities were excellent as well. Kids enjoyed a lot. It takes a long time to get in & out of the resort because the tram is very slow & the canal boats are out pf serbice. We wasted a lot of time getting in & out.

Family_with_children

2/10

Poor

11 Jul 2026

Alisha Dawn

Tram was down, boats down the entire down. Outrageous parking prices

Family_with_children

10/10

Exceptional

09 Jul 2026

Charmaigne

Clean and beautiful views

10/10

Exceptional

09 Jul 2026

Juan Camilo

Best hotel that I’ve ever been

Family_with_children

4/10

Poor

09 Jul 2026

Ian

There were cockroaches in our room

2/10

Poor

08 Jul 2026

Michael

Front desk staff not helpful at all like they are at other Hilton properties. After 3 reminders, they lied and did nothing to set up a ride for us to make our flight. Stay elsewhere

Family_with_children

8/10

Excellent

08 Jul 2026

Lee Ann

Loved the hotel & lagoon. The pools weren’t big enough for our taste but we enjoyed the property. Room was lovely & quiet. Chairs were very worn but not uncomfortable or gross. Only major deal breaker for us was that the ocean tower was a 15 minute walk from the entrance. No way to drive over. There is a monorail type tram that came about every 20 minutes but did not run 24hrs. It sucked toting all of our gear back and forth to our jeep every day. Otherwise it was a very cool hotel.

Family_with_children

6/10

Pleasant

07 Jul 2026

meera

It’s a beautiful property especially the lagoon. However the following was disappointing
- 4 dining chairs in the room were really in bad condition with leather peeling and nail sticking out. We informed the hotel to replace it by calling everyday but the response was poor. They did give credit of a small amount on the last day
- the adult pool does not have a bar
- the mono rail did not work the last few days
- the restaurant food in the hotel is not good.

Friends_and_family Family

4/10

Poor

07 Jul 2026

Tatiana

We arrived and hour early and parking was so far from the check in. It was ridiculous that no carts are available to help when the ocean tower is so far from main lobby. The tram is a joke. This place needs some bikes or scooters because your suppose to be on vacation. Not

6/10

Pleasant

07 Jul 2026

Sohana

The cleaning in the rooms needs to be better. We had to repeatedly ask for a cleaning in the room! Otherwise it’s a beautiful property, absolutely gorgeous with so many activities. I do wish the restaurants, coffee and ice cream shop was open longer or available for room service!

Family

8/10

Excellent

07 Jul 2026

Hector

I didn’t like breakfast buffet $55 too expensive for eggs. Pancakes.

Partner

8/10

Excellent

07 Jul 2026

JIM

Hôtel bien équipé mais vieillissant

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Mackenzie

Beautiful all around

Family_with_children

8/10

Excellent

05 Jul 2026

Shailesh

Overall the lagoon and many pools are a big attraction at the property. Since the property is huge, the internal tram helps. This was the fun part of staying here with lots of walking trails, pools and activities to do.

Most of onsite amenities are expensive- breakfast is $50 per person, parking is $55 per day Valet (with tips on top) etc. There is one coffee place (near Ocean Tower) which has limited snacks and coffee and is open only till 12pm. As long as you plan to be out eating then this should not matter but would have been good to have more quick snack options.

Family

6/10

Pleasant

05 Jul 2026

Sarah

On the surface, this looks like a great place to visit. However, specific to the Ocean Tower, you come up to the main lobby of the hotel, then take a tram to the tower before you can check in. Staff welcome you with the aloha spirit and are very helpful in giving directions.

No restaurant in this part of the facility. Again you have to walk ot take the tram at least two stops to get to the closest restaurant. Room service is available, but I wasn't willing to try it because I wasn't sure how hot the food would be by the time it got to my room.

A quick word about the pools. There is an adult pool--really great since there are a lot of kids here this weekend. Kids' pools have water slides and a lazy river connecting them.

The hotel has towel dispensers. You have to use your room card to get one out. Towels have an RFID chip in them. If you don't return them, you will be charged $20. I think this is a great loss prevention strategy. Note: the towel dispenser by the adult pool is empty!

All of the coconut trees are full. This might look pretty to the tourists, but if they fall on somebody that would be a big problem!

All the pools were missing shade and tables, you'd be right. Other resorts in Hawaii have pool umbrellas and small side tables for at least every other chaise lounge. The little bit of shade afforded by the overly burdened coconut trees gets filled up very quickly.

Self

6/10

Pleasant

04 Jul 2026

Malynda

The check in staff was not friendly or pleasant at all, no smiles no personality. When you arrive at a beautiful location like this you’re happy to be there and would expect a warm welcome.
The room was 25 years older than the photos shown on the website run down and falling apart.
The grounds were beautiful and expansive. The boat taxi’s were not operating and had not been for quite some time.
The food expense was absolutely ridiculous!
We were on a different island 6 months ago and were prepared for the prices however when ordering a lunch sized bag of chips with a sandwich and the cost was $9 just for the chips it was mind blowing. Two coffees and one danish for $32 also was shocking. Be prepared to add an approximate additional $90-100 per day just for hotel convenience fee and taxes.

Partner

2/10

Poor

04 Jul 2026

Jenny

I don’t recommend this property. You have to walk 20 minutes to the hotel from the main lobby or take a tram. The tram is up to a 15 minute wait with several stops. If you have an excursion to get too, this could delay your arrival. The rooms are split between owner occupied or hotel. The hotel side is old decor with popcorn ceilings. Not pictured on their website. The owner occupied rooms are a little nice but we had to be moved three times due to faulty air conditioning. Staff was NOT helpful and did not keep their word to make things right.

Partner

2/10

Poor

03 Jul 2026

Jessie L

Over charge everything, doble charge with yaces and fees, food was $55 per plate and we had roaches in the room the cable tv was terrible and the walking to get to the room was the most horrible experience ever. Only the valet parking staff was excellent and friendly. We were also charge for parking when we were out most of the day. By far this hotel is the worse. I will never cone back or recommend this place ever again

Partner

2/10

Poor

02 Jul 2026

jay

We were greatly disappointed in the overall condition of the 2 bedroom suite on this property.
The following reasons:
1. Our room was 7030, a very long walk having to pass 29 rooms before reaching our room from the elevator. Staircases were not easily visible - in case of fire!
2. Upon arrival into our suite it felt it was not clean - Lipstick stains on coffee cup and plastic water cups - see attached photos. Did not feel comfortable using the utensils and dishes so we washed them before use.
3. 3 of the chairs at the dining room table - upholstery peeling off on the backrest and the seat of the chairs - see attached photos
4. 1 chair had a nail that poked through the upholstery of the seat and it hurt me as I sat on the chair
5. Very sticky refrigerator doors - difficult to open
6. Dishwashing liquid soap in bottle was watered down
7. 3 TV remote controls were not charged - therefore had difficulty with turning on/off wall mounted TVs in bedrooms and living room. There were no written instructions that there was a charging plate on the bedside stands to charge the remotes
8. The waterway that once had boats taking us to the rooms was filled with algae
9. The tram seats were in tram car that we were in were wobbly, felt like the bolts needed to be tightened
10. Tears in the window shades in the master bedroom - obvious wear and tear.

Overall, the property felt old. View to golf course was still nice. Service at the Pizza Italian Restaurant was good

Family_with_children

10/10

Exceptional

02 Jul 2026

Priya

Absolutely mesmerized by this property. It was gigantic. zmany amenities and pools.

2/10

Poor

01 Jul 2026

Gabriele

We only stayed one night because it was close to the airport. Totally not worth it. I felt trapped in this complex with actually very little to do. There are multiple hotels, you leave your car for a mere $50 on the parking lot, then take a train to your hotel. The adult only pool had the charm of a motel 6 pool, the room was big but uninspired, the actual hotel had nothing but a reception. The restaurant we ended up going to in one of the other hotels in the complex was alright but nothing amazing. I enjoyed our stay at an Airbnb sooooo much more. With a bill of almost $600 total for one night I would have expected more.

10/10

Exceptional

28 Jun 2026

Tina Louise

We enjoyed everything! The walk to the shops was beautiful and when we needed the shuttle we did not have to wait long.

Family_with_children

10/10

Exceptional

28 Jun 2026

Jana

Wonderful pools!

Family

2/10

Poor

27 Jun 2026

Tanya Chauntel

This was our second trip to the Ocean Tower, one year apart. Compared to last time, this trip was a bit of a disappointment. While the property is still stunning and you can’t beat the location, the service and room itself were real bummers. Staying here isn’t cheap - on top of the nightly charge, you also have resort fees and daily parking charges. So, for the cost, we expected a fully unobstructed ocean front room, and daily cleaning/servicing of our room. Instead, we had to sit outside staring at bird droppings using an end table with completely busted and dangerous glass. They will also only service your room every few days (or so they say.) For us, it was completely inconsistent. At one point our trash was overflowing so we called someone, only to find out that we were supposed to be putting our trash and used towels outside the room everyday - gee, thanks for telling us that front desk…anyhow, doesn’t this defeat the purpose of a hotel vs. an AirBnB? It’s also worth mentioning that the service wasn’t a true cleaning - they just make the beds and restock towels & coffee. Lastly, we reported bloody footprints we saw from the pool to the elevator to the concierge. They were mostly gone later but some pools of blood remained throughout our trip. Yikes, this is a biohazard. We won’t be back.

Family_with_children

10/10

Exceptional

27 Jun 2026

iuliana

Clean everything

8/10

Excellent

27 Jun 2026

Colleen

Very good unless you don’t like to walk. It is a huge property & ocean towers are the farthest from entry (but also very beautiful on the point). The train is way too slow & infrequent to rely on. The walking is gorgeous! Beautiful property.

Family_with_children

10/10

Exceptional

26 Jun 2026

regina

My stay was great. I was very comfortable in my stay.

10/10

Exceptional

26 Jun 2026

Josh

Great place to stay with kids, pools were amazing, lagoon was fun and the suite was awesome.

Family_with_children

8/10

Excellent

25 Jun 2026

Ian

The property is very large and it would be great to have the tram run on a faster schedule. Having the the restaurants on site stay open later would be great as well.

10/10

Exceptional

24 Jun 2026

Anna

The hotel and view were beautiful. Nice and clean. We enjoyed every minute of the stay. The staff was friendly and helpful. The only thing that I wasn’t happy about was the fact that all of the laundry rooms were out of service so I had to walk across to another building to do my laundry.

Family_with_children

4/10

Poor

24 Jun 2026

Tiffany

This is a great hotel if your only looking for amenities. The first room smelled like mold and you couldn't open the shades to the sliding door because the walkway and pool was directly outside. The second room didn't smell and the view was much better however there was a stain on the wall of the tub, hair in the bathtub and mold in the shower. The room was not lit well making it hard to pack and the safe didn't work. There were other smaller issues like broken toilet holder and low shower pressure that were not a big deal however just an inconvenience. I wrote the hotel about our experience and their management response was that they \"would pass along to housekeeping.\" We were given breakfast vouchers with the reservation however the options on the voucher were not available at the coffee shop so we were not able to use them. This hotel is not worth the price when there are other options on the island.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Kathrine

Everything you need for a vacation

Partner

8/10

Excellent

24 Jun 2026

Justin

Parking for the Ocean tower is not convenient and expensive. The tram is very slow. The landscaping and swimming amenities are top notch.

Friends

10/10

Exceptional

23 Jun 2026

Una

Perfect

4/10

Poor

23 Jun 2026

Chad

Check in took 45 Minutes with only 2 people assisting with Check In while there were 2 other greating and handing out water. We were in a time crunch due to an arriving flight delay to get to a planned excursion so the Check In process was frustrating. Upon arriving back from our excursion, my daughter took a shower and the drain would not work. I had to place a water bottle cap under the drain plug to allow the rub to drain properly. There was mold in the shower and bathroom. We did not spend a ton of time in the room as we were exploring the island so we did not notice the stains on the pullout couch until the night before check out. For the amount of money that this room cost, the condition was terrible. Another note is that the check in for this portion of the property is about a 20 minute walk from the main lobby and valet station. There is a tram, but that 1 tram is very slow and makes a route around the property.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Laurence

too much walking from room to lobby, cockroaches in room, pools were great, just difficult to get around property, time share people were pushy

Family_with_children

10/10

Exceptional

22 Jun 2026

Antonina

Beautiful property with a lot of walking and sitting areas. A lot of water features. Rooms are outdated but clean and well maintained. Did not like restaurants on the properties. Over priced, and food was mediocre. But we had a rented car, so webwere able to drive to nearby town.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

raj

excellent resort for family vacations!

6/10

Pleasant

22 Jun 2026

Patrick

Not enough food/drink options on property. The ones there seemed to always be closed.

Family

4/10

Poor

21 Jun 2026

John

They were short staffed, and the check-in process took almost an hour.
Our room was filthy, there was dirt under the end tables. The chair cushions were peeling in the toilet paper holder was broken.

Family

6/10

Pleasant

20 Jun 2026

Sarah

Their rooms that aren’t remodeled are super outdated. I thought I specifically reserved a nicer room and when we arrived it was smaller and super outdated.

Family_with_children

10/10

Exceptional

18 Jun 2026

Brian

It is beautiful, the dolphins are amazing. Snorkeling at your hotel is amazing.

Partner

10/10

Exceptional

18 Jun 2026

Monique

ocean tower suite was modern, spacious, clean, great. def plan for a lot of walking. tram is same pace as walking. lagoon. pools great for kids.

Family_with_children

2/10

Poor

18 Jun 2026

Merle

Rooms were dirty. Roaches all over

Partner

8/10

Excellent

18 Jun 2026

Leslie

The property and our room were both totally lovely. We didn’t like the white van. It was very crowded and difficult to get in and out. They should be using a van like the one that takes people to the shopping malls. The luau was great, but the day we went, it was very hot and we had to wait in line in the heat. We loved all the art along the walkway.

Partner

2/10

Poor

16 Jun 2026

Rongyan

I’m giving it two stars solely because of the lovely setting and good facilities. The hotel’s little shuttle train moves incredibly slowly; my initial excitement quickly turned to disappointment as the wait times were very long. Since the property is huge, you end up walking most of the time, and distances feel vast. I deducted three stars because the cleanliness was appalling: on our first day, there was a clump of hair left in the shower stall, and the table was covered in dust and water stains. I also couldn't understand why the room had a foul odor—reminiscent of urine. The hygiene standards in my room were simply unacceptable. We stayed for four nights and paid over $5,000, yet the cleanliness was so poor that I was left thoroughly disappointed.

10/10

Exceptional

14 Jun 2026

Elisa

It was good

10/10

Exceptional

08 Jun 2026

john

The room was very clean and what I expected with an ocean view, well laid out, once we got the hang where to go, the tram was the main trans portion for the 1st few days until we got the lay of the property. All the employees are very friendly as well as other customers that we talked to. The dolphin area was awesome as well as the pools and we also got to see sea turtles. We took the shuttles to the shopping centers at least once a day, the drivers where very friendly also. My last day we got picked up from the room taken to the front lobby where we front desk employees called and had a Taxi driver waiting to take us to the airport. I enjoyed every bit of my stay.

Partner

4/10

Poor

08 Jun 2026

Kaena

I booked an ocean view room (not a partial ocean view) but ended up with a pool or resort view and no ocean view at all. The tram was out of service, but no one informed us, and there were no signs indicating it was broken. They said there would be a shuttle every ten minutes, but after waiting 45 minutes, there’s still no sign of it. Housekeeping woke me up to ask me what time we were checking out. Never staying here again!!!

Partner

10/10

Exceptional

07 Jun 2026

Leilani

The breakfast was delicious. The rooms were comfortable. We enjoyed swimming in the lagoon. Definitely want to come back to this hotel!

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

SERGIO

Me gustó mucho , muy amables todos

Family_with_children

10/10

Exceptional

03 Jun 2026

Joshua

15 minute walk from parking lot to room.

Family_with_children

10/10

Exceptional

02 Jun 2026

Sharon

Helpful staff, delicious buffet breakfast

Self

8/10

Excellent

02 Jun 2026

Gary

We stayed in the Ocean Tower great views but far away from the main pool and slide and dolphin experience area. Be prepared to walk a lot at this resort there is a tram but not reliable on their timing. NUI restaurant was good we had a party of 11 for dinner everyone was happy with their meal choices. The 1 bedroom unit we stayed in was in the older section and needs to be upgraded which is scheduled later this year. Be aware that parking is $50 a day and the room taxes and resort fee is almost another $100 a day

10/10

Exceptional

01 Jun 2026

Manuela

The whole area

Family_with_children

4/10

Poor

01 Jun 2026

Laura

Love the property.. however, I let the front desk know that, there was ONLY one tram running and NO boat running. Waiting 20-25 mins for a train ride to the tower. Also, the main large slide was closed the Entire memorial weekend. For kids that was a bummer.
Asked for a credit of some kind and was denied. Not very happy.

6/10

Pleasant

31 May 2026

Tiffany

The tram was down so we were limited on what we could do and see. The walking was extensive. The rooms are average.

Family

6/10

Pleasant

29 May 2026

Harlan Lane

The biggest con for this resort was the 1/2 mile walk from valet parking to our room. There’s a tram but you can walk faster than the tram.
The coffee in the rooms was subpar so if you wanted a good cup, you had to go down and pay another $6-$8 bucks for just drip coffee.
The dishwasher didn’t work for three days but housekeeping did help with that.

If you don’t want to leave the resort, there’s a ton of amenities. Otherwise, it’s just too big. I would’ve saved a thousand dollars by staying at an air bnb and still done less work than we did here.

The pros were that we had a nice view and the property was beautiful.

Partner

4/10

Poor

29 May 2026

Rob

This place is cheesy , depressing, and showing its age poorly
Dingy bathroom with paint coming off door , crappy patio furniture that blew around in the wind… tacky as hell decor and statues. Slow as hell train to get to tower, nasty ugly koi ponds with green slime

Stay elsewhere

Self

10/10

Exceptional

28 May 2026

Rebecca

Such an amazing resort, clean. Anything you need they help you get it right away. Amazing views, amazing food. The only problem I had was the room wouldn’t get cold. It wasn’t hot, but definitely not cold as I’d like. But other than that. Our stay was AMAZING!!

Friends_and_family Family

2/10

Poor

25 May 2026

Hope

Check in was slow about 20min with the agent. Didn't get my rooms till 15-30mins after check in time. Mind you check out is 10am. Female at Kona pool bar was rude. And they automatically add tip there for horrible customer service. Kona pool slide was broken the whole time. Only 1 tram was running so service was so slow. We normally love it here but this time was very different. Seems like the employees just dont care anymore. Very disappointing cause prices only increased.

Family

10/10

Exceptional

23 May 2026

Reece

Our room was ok - some pill on the bathroom counter and stains on the bedding but we were just here for a night. Tammy at check in and check out was great!

Family_with_children

6/10

Pleasant

22 May 2026

wayne frank

The overall property is beautiful, the rooms however are dated, and the parking lot is on one side only of the complex, the tram and water service was down the entire week I was there and had to walk 1/2 mile to get back and forth from room to lot. also, the fees, $50 a day to park, $40 a day for amenities is not included in the price Expedia quotes make sure you add that to your trip cost

Family

10/10

Exceptional

21 May 2026

Ashutosh

Excellent

Family_with_children

10/10

Exceptional

20 May 2026

Anya

As soon as you arrive, the resort immediately feels like its own world. You step out of the car, hand your luggage over to be transferred directly to your room, and can hop onto the tiny train that takes guests all over the property while overlooking lagoons, tropical gardens, koi ponds, waterfalls, and the different sections of the resort.

You will not run out of things to do. It is gorgeous, self-sustaining, absolutely huge, and somehow never feels crowded.
Amazing for families while still being quiet enough for those traveling solo or in pairs. It has everything you need and nothing you do not.

If you love resort life, if you want the kids to run off and have fun until sundown, if you want to try what may genuinely be the best tiramisu on the planet, this is the place for you.

There are winding, river-like pools filled with ocean water, or you can choose to relax beside the fresh-water pools instead. You can pay to have an incredible experience with the dolphins, or simply enjoy watching them from the shade of the palms nearby.

Each part of the resort feels almost like its own independent eco-pod: birds screaming at dawn, the crimson sunsets, the koi ponds winding through the resort, and the tropical landscape surrounding you everywhere you turn, the entire place feels surreal.so completely that, for a little while, it becomes impossible to imagine yourself anywhere else.

Self

4/10

Poor

19 May 2026

Janet

The room had paint peeling on the ceiling. The air-conditioning didn't work great. We were only there one night and spend an hour checking in and taking a shuttle to the room. Took 40 min to leave. The tram was down. I would not stay there again

Partner

6/10

Pleasant

19 May 2026

David

I stayed in the Ocean Tower in an oceanfront room. The room was excellent and the property grounds were sprawling and well kept. The staff was beyond friendly and helpful. The only issue was the tram was not working and, if you are staying in the ocean tower as I was, it is a long walk or shuttle ride to get to the main building and parking. Not a tremendous hassle but you will want to leave the grounds for more food variety and to visit the local sites. An alternative woukd be staying in the Palace Tower or the main building to avoid the 15 minute walk or shuttle drive. Once the tram is operational this will not be an issue.

Friends

2/10

Poor

18 May 2026

Marius

During our stay, we found the staff at the intake desk to be consistently rude and unhelpful. We visited front desk a few times and they are all trained that way.

The manner in which guests were spoken to felt dismissive and unprofessional, which made the check-in process unnecessarily stressful and unpleasant.

In addition, we also want to report that the property train/transport service was not working during our stay.

This caused significant inconvenience, as it limited mobility within the property and disrupted planned activities and schedules. We got blisters on both feet from long walking to and back from our room. We were using bandaids to be able to wear shoes and walk.

We expect a certain standard of service and functionality from the high end Hilton property, and unfortunately, this was not met on this occasion.

We would appreciate it if you could look into both the front desk staff behavior and the maintenance issues.

We are convinced many people complain there was a group that were asking for our signature on the fact that the train did not work.

We fell that we paid for high class resort without professional staff and lack of transportation.

Hope someone investigates the problem and get back to us.

Thank you so much.

Daniela and Marius

Partner

10/10

Exceptional

18 May 2026

Nichole

The resort is amazing, our room was very nice, no view and next to the elevator and ice machine but we actually loved it bc there was no noise from it, and we could get ice easily whenever we wanted! The bed was so comfortable I slept better than I usually do in hotels.

It's confusing to get to the ocean tower at first because it's part of the bigger resort with a separate address. You have to go to the main hilton hotel and then take a tram (which wasn't running while we were there) so mapping the address provided did not get us to the proper entrance.

Take advantage of the big pool at the main hotel, it was so fun. Everything is overpriced but that's resort living. We drove to queen's market to the food court and grocery store for cheaper options.

Partner

4/10

Poor

18 May 2026

Anthoinette

We stayed in the Ocean Towers, which were extremely dated and in need of a much deeper cleaning. Based on the condition of the room and tower itself, I was genuinely surprised this was considered part of a Hilton property. It honestly felt misrepresented compared to the photos and overall reputation of the resort. I can only assume the four-star rating reflects the newly renovated areas rather than the Ocean Towers accommodations.

We also had to contact housekeeping because some of our towels appeared visibly unclean. which further called into question the cleanliness of the room in its entirety. Unfortunately, within 24 hours my sister contracted impetigo after using the towels, and sleeping in the bed, which made the remainder of the trip very difficult and uncomfortable.

Transportation throughout the property was another major issue. The tram was frequently out of service, the boat transportation was unavailable, and the shuttle service was also not operating consistently. Considering how large the property is, this became incredibly inconvenient.

Additionally, we paid extra for breakfast passes that ended up being almost entirely unnecessary. The passes only covered one coffee, one orange juice, one breakfast pastry, and one breakfast sandwich, which did not feel worth the additional cost at all.

The grounds themselves are beautiful, but overall I would not stay at this specific property again or recommend the Ocean Towers based on our experience.

Family

4/10

Poor

18 May 2026

Anthoinette

Our first interaction during late check-in immediately started the stay off poorly. The staff member assisting us was not particularly welcoming, and after a long day of travel (12 hours of flying) we weren’t even offered bottled water or basic hospitality accommodations that are fairly standard at many resorts.

We stayed in the Ocean Towers, which were extremely dated and in need of a much deeper cleaning. Based on the condition of the room and tower itself, I was genuinely surprised this was considered part of a Hilton property. It honestly felt misrepresented compared to the photos and overall reputation of the resort. I can only assume the four-star rating reflects the newly renovated areas rather than the Ocean Towers accommodations.

We also had to contact housekeeping because some of our towels appeared visibly unclean. which further called into question the cleanliness of the room in its entirety. Unfortunately, within 24 hours my sister contracted impetigo after using the towels, and sleeping in the bed, which made the remainder of the trip very difficult and uncomfortable.

Transportation throughout the property was another major issue. The tram was frequently out of service, the boat transportation was unavailable, and the shuttle service was also not operating consistently.

Family

6/10

Pleasant

18 May 2026

David

We had a renovated room in the Ocean Tower. The room was fresh and new and the view of the ocean and golf course were lovely. The challenge of the property is that it is so large and not quickly or easily navigable. From dropping our car off at valet and getting to our room, it consistently took 30-40 minutes for each trip. The monorail/ tram was slow and stopped working for part of our stay but the staff (Eugene, I believe) at the front desk quickly responded and provided my husband a wheelchair to get back and forth on the property given that he is currently injured. Given how challenging it was to get around, particularly with the tram not working, we didn't get to enjoy any of the property amenities including the pool. It was just easier to drive 10 minutes to a nearby beach and enjoy that. So, if you pack your patience, you should enjoy the property.

Partner

10/10

Exceptional

18 May 2026

Gina

It was nice having a kitchen and laundry. The furniture was a little worm in the living room is my only complaint. Bed was very comfortable. We love staying there.

Partner

10/10

Exceptional

18 May 2026

Hayden

Place was awesome tons of stuff to do wish the water slides were open!!

Friends_and_family Friends

8/10

Excellent

17 May 2026

Amber

Beautiful resort but needs repairs. The tram was broken the majority of the week, the walk to the last building is quite far if packing baggage. Needs more food options with better hours of operation. Room was clean, pools amazing. Took several days to find the ice machine. Overall very happy with our stay.

Partner

10/10

Exceptional

13 May 2026

Kolbe

4/10

Poor

13 May 2026

Gina

The campus was incredibly hard to get around. Staying in the Ocean Towers mean it takes as much as an hour to get to the parking lot via the monorail. The tram was closed, most of the restaurants were closed. There is no accessible beach on the property. The pools close early. The prepaid breakfast wasnt reallt a thing. I'd never go back or recommended it.

Business

6/10

Pleasant

12 May 2026

Amit

The resort itself is beautiful, well maintained, and has a lot to offer, so overall we enjoyed our stay. That said, if you’re staying in the Ocean Tower, be prepared for a lot of walking. The tram service was very slow, and parking was not only far away but also $48 per day, which felt excessive. Our room was decent, but we did notice ants near the bathroom and bed area, which was disappointing. Overall, a nice resort, but there were definitely some inconveniences that took away from the experience.

Family_with_children

10/10

Exceptional

10 May 2026

Ryan

We had a great stay at the Hilton Waikaloa Ocean Tower. If you access the amenities onsite property through the Kohala Pool (Ocean Tower pool) it is a scenic walk to all amenities. The tram was extremely helpful and actually a good speed (faster than a speed walk approx. 10mph). It has four stops: Main Lobby, Convention Center, Palace Tower, Ocean Tower. Ocean Tower had its own coffee shop (Waikaloa Cafe) and had the best Matchas & Smoothies! The kids (3 boys - 11, 9, 6) loved the Kohala pool area at Ocean Tower also and every day we saw different animals in the Lagoon! Lots of Sea Turtles, Manta Rays, & Tropical fish! Walk to the restaurants was 5-7 minutes from Ocean Tower. Kohala Spa was about 10 minutes walk and KPC is another 2 minutes. You can walk end-to-end in 12-15 minutes. Every step is worth it! If you get tired hop on the tram! The Lagoon is the best amenity that we have ever seen at a resort! There are markets very close: Kings, Queens, Island Gourmet (grocery store). If you have the time the da trip is worth it to Hilo to Akaka Falls (1 hr 35 min. From Hilton Waikaloa valet. Hotel was clean, staff was amazing, food was great, our memories will last forever!

Family_with_children

8/10

Excellent

10 May 2026

Heather

The lagoon was amazing!! I do suggest putting more public showers that people can wash up in around the property. The hotel room was extremely spacious as well. One thing I do suggest is making it more handicap accessible and easier to walk around with large suitcases. Overall really good resort!!!

Family_with_children

10/10

Exceptional

10 May 2026

Andrew

The property was beautiful and the pools/lagoon were amazing. Wished there was a better way to travel through the property since it is large. Also, lack of food options.

Family_with_children

10/10

Exceptional

08 May 2026

Sarah

Great stay

10/10

Exceptional

06 May 2026

Patricia

The hotel is awesome beach lagoon pools and spa. The room was very spacious, loved everything food is pricy.