Name: Marriotts Waikoloa Ocean Club
Address: 69-275 Waikoloa Beach Drive, Waikoloa Beach, 96738, US

10/10

Exceptional

08 Jun 2026

Veronica

I stayed with my husband, my 2.5yo and 11mo. It was such a great location and had everything we need. The pools were fantastic and the beach was right there with lots of fish and even turtles! We stayed in a 1 bedroom with a kitchenette and it was quite large. Plenty of room for all of us. There were shops with groceries, restaurants and shopping near by.

The only thing was the restaurant was closed for renovations. The other food outlets did their best but a lot of the food was heavy and fried. It was the same at the restaurants around; most menus were laden with heavy fried food.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Michael

Beautiful property

Partner

10/10

Exceptional

01 Jun 2026

Daryn

Staff were great!!! The singer in the evening by the coffee shop was AMAZING!!! We loved having a washer and dryer in our unit!!! Shops and restaurants were walkable!!!

Partner

10/10

Exceptional

29 Apr 2026

Charles

The bell men and women were fantastic. The front desk was very helpful. Mahalo.

Self

6/10

Pleasant

25 Jan 2026

Dawn

The person who checked us in at reception was very kind and helpful. We were given a resort view room

8/10

Excellent

13 Nov 2025

Aaron Malcom

The stay was great! We we roomed on the vacation club side of the property, which included a small kitchen, living room, and best of all, a washer and dryer IN THE ROOM!

What a life saver and super convenient! Not only were all of the clothes we packed washed and ready to travel home, but being able to have those amenities on site was unexpected.

I’d say they would have received 5 stars, but the sales team wanted desperately to get us to attend a presentation to invest in the “club”. Outside of that, it was AMAZING

Leisure Family

10/10

Exceptional

14 Aug 2025

George

Great location.

Leisure Family

10/10

Exceptional

23 May 2025

Heather

Excellent service and beautiful property!

Leisure Family

8/10

Excellent

06 Feb 2025

April

I wish they had more restaurants and valet parking.

Leisure Partner

10/10

Exceptional

26 Aug 2024

Kathleen C

Even dealing with potential hurricane weather events, our stay was great! Staff is friendly, and helpful. The site is very convenient for shopping good and fun!

Friends_and_family Friends

8/10

Excellent

26 Nov 2023

Jonathan

Good beach. Needs more and better food options. Luao not worth it.

Leisure Family

8/10

Excellent

21 Nov 2022

estela

Nice place and good service. Restaurant has limited choices and food average.

Leisure Partner

10/10

Exceptional

16 Mar 2022

Tia

The pools were amazing! Water slide for the kids. Easy walk to a beautiful beach with a boardwalk and nature signs.

Leisure Family_with_children

8/10

Excellent

02 Jan 2022

Jessica

Great pool for lap swimming and easy access to beach. Food was passable but not great.

Leisure Partner

10/10

Exceptional

28 Dec 2021

Sergiy

we enjoyed the two room suite and the kitchenette.
kids love the pools

Leisure Family_with_children

8/10

Excellent

07 Dec 2021

Adam

Great stay. Beautiful new facilities. Nice pool. Beach is a bit disappointing. I was stung by a sea urchen and found out later that this is a particular problem on their beach. They should add signs warning people. Only other negative was to find that our reservation did not include housekeeping. We were surprised that this had not been highlighted in the initial reservation.

Partner

10/10

Exceptional

04 Dec 2021

YU

Nice environment

My faimly had a great time there. The pool is amazing

Friends_and_family Family

2/10

Poor

26 Nov 2021

Shawn

We booked Marriott's Waikoloa Ocean Club for the last day of our family vacation, 11/20. Our kids had been begging to go because of the water slide.
First thing my daughter wanted to do was go down the slide. We went up & were told that a group of adults were in the middle of a race so she would have to work into their rotation if she wanted to go down. I tried to ask the slide attendant but he wouldnt respond to me or even acknowledge I was speaking. She did get to go later on and enjoyed it.
My son was 1\" too short but we noticed kids much shorter going so we took him up & they let him go 3 times before saying he was too short. Literally while we were being told he was too short a shorter kid walked past and was allowed to go. When I asked why he was allowed I was told that \"his parents were part of the earlier race\" and that \"he had been swim tested.\" I was told my kid wasnt swim tested because he had a life vest on. He wore a life vest as a secondary precaution since he would be going down the slide alone.
I went into the front desk to speak to a manager and was told they were in a meeting and would call me back which they never did. I emailed after we were home & got a response several days later that basically justified the race.

On another note, you are not able to write a review for this facility unless you receive a survey asking you to do so. I would guess that is how they maintain their review level.

Friends_and_family Family

10/10

Exceptional

09 Oct 2021

Mildred

It was a beautiful property! Room is clean and spacious, everything we needed was there.

Leisure Partner

8/10

Excellent

10 Sep 2021

EUN SOOG

Great!!

Leisure Family_with_children

10/10

Exceptional

16 Aug 2021

Verified traveler

This property is fantastic and my family and I had a great time! The staff was welcoming and they had a lot of activities available. The pools are very clean, and being that it looks over Waikoloa Beach, it's a beautiful view. The beach itself is very close and walkable, and it was great fun to hop down to the beach and up to the pool for some reasonably priced food.

Leisure Family

10/10

Exceptional

15 Aug 2021

Joseph

Great stay. Amazing layout. Very relaxing

Friends_and_family Family

6/10

Pleasant

12 Jul 2021

Daniel

There was not enough food choices onsite or nearby, making for a difficult experience.

Partner

10/10

Exceptional

01 Jul 2021

Verified traveler

Beautiful hotel and beach

Leisure Family

10/10

Exceptional

29 Apr 2021

Verified traveler

Honestly one of the best hotels I've ever stayed in. We stayed here 12 years ago before it was redone and the new version was ten times better. The property is breathtakingly beautiful with new pools and an open lobby where you see the pools and the sea. The hotel has a beach in the front with great service to set up umbrellas and chairs for you. There is a lawn just behind the beach where they have events (movie night for the kids was amazing).

Service was outstanding. We came during Covid and all the rules were followed (very clean). We were surprised that Hawaii was so busy even with Covid restrictions. The concierge really helped us get last minute dinner reservations and even got us a last minute spot at their on site luau (two days a week).

The room construction is new and feels modern and up to date; we had the ocean view. Beds were super comfortable. The bathroom has some features that might be more popular with the 20 something crowd like a window into the bathtub but don't worry it can be covered.

Overall you can't go wrong with this hotel if you are willing to pay for it.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2021

Verified traveler

Close to beach. Lots of amenities
Friendly staff

Leisure Family

10/10

Exceptional

09 Mar 2020

United

Beautiful design on a secluded beach. The staff was wonderful

Leisure Family

2/10

Poor

13 Oct 2019

GB

This property is NOT a 4 star or higher property. They do not provide the level of service of a 4 or 5 star resort. I booked an ocean view suite. They gave me a suite on the third floor that FACES the POOL and GARDEN AREA, you could see some of the ocean through the palm trees. If you were on the uppermost level(s) you might have a view of the ocean. The suite was also accessible for handicapped visitors! That means that bars are all over the bathroom, counters and other things are lowered, AND THERE ARE LIGHTS GOING OFF 24/7 IN THE BEDROOM. The desk staff insisted they did not have the authority to make a room change and would have the resort manager contact me THE NEXT MORNING. I checked in on Sunday night, received a call from the reservationist on Monday afternoon informing me that no room changes could be made until Wednesday (I was leaving on Friday). The Ocean Club property manager left one voicemail message on the hotel room phone on TUESDAY stating that he was told that I would like to speak with him about the room. That's it -- he didn't even bother to speak on what my issue was exactly. He offered no resolutions, he didn't even say to call him back! He didn't leave a number, he didn't visit the suite! It was the most blaring example of CUSTOMER-NO SERVICE I have ever experienced.

I stayed at this Marriott (hotel) for may honeymoon a few years ago, and have recommended it to many people since. I will not return and will be sure to tell of this experience.

4/10

Poor

12 Aug 2019

Verified traveler

Sterile, could have been anywhere. I felt like I was in Florida.

Partner

4/10

Poor

21 Jul 2019

Boomersmom

Expedia customer service was extremely unhelpful.
Expedia sent me an email on July 2nd with incorrect check in and check out times.
We planned our schedule around those times. (Check our at 11 am).
I explained my situation to the front desk at Marriott. Marriott would not honor the extra hour.
The Marriott front desk employee was rude and unhelpful when I explained my situation and asked them to honor what was printed in Expedia’s email. The front desk worker said “that’s not our problem, take it up with expedia”.
I was on the phone for over 45 mins, and the expedia rep said she would email me a message so that I could show her proof of the incorrect info that expedia sent me in their email message. She never sent it. I tried calling back and refused to go through the whole song and dance with yet another dumb f@&?! Expedia and Marriott are a great pair. They both suck badly.
As for the Waikoloa Vacation Club.... the room was clean. However, this is the worst vacation club in the Hawaiian islands. No kids activities. The pool is small (dont let the pictures fool you). Bell service and room service is awesome. Food is mediocre, but the service was great!
The beach isn’t great, lots of rocks.
The fishponds look swampy.
There are wayyyyyyy better options in waikoloa.
Don’t stay here!

Leisure Family

8/10

Excellent

18 May 2019

BJ

Beautiful property and well-kept grounds. It’s a good location with shopping and restaurants across the street. Lava Lava Beach Club is just down the beach. There are only two restaurants. Hawaii Calls is the main one and it’s underwhelming, especially on the service side. The other place is more of a bistro/coffee shop. For what it is, it’s decent. The biggest overarching complaint with the resort is the service and staff. The staff culture is lacking. The pool area is solid, with a kids area that is good for littles. The pool side food service is awful. The resort has an usable pond area before the beach. The beach area has limited old crummy chairs, there are plenty of activities, and the sand is ok. The resort definitely has a few years on it but the 1-bedroom suite that we stayed at on the condo side was well-appointed. The kitchenette had a refrigerator, dishwasher, and microwave. No stove. The bathroom had a shower but no tub. We had two decks with a partial view of the ocean and pool area. Overall, it’s a great property with below-average service and weak food options on property which is offset by close dining nearby. For the price, I’d stay there again.

Leisure

10/10

Exceptional

24 Apr 2019

Susan O.

Lots to do

Great accommodations, lots to do at resort and with a car secluded beaches to find, excellent restaurant on premises, kitchenette well-appointed, well-stocked shop on premises (food, clothes, sundries), \"invisible\" maid service, close to shopping malls

10/10

Exceptional

15 Apr 2019

Verified traveler

Loved this place. Really clean and friendly staff.

Partner

8/10

Excellent

15 Apr 2019

Suzi

Excellent family friendly resort. Rooms were clean and equipped with everything a family needs.

Leisure Family_with_children

4/10

Poor

25 Mar 2019

Lea

The check in was horrible no early check in was available and room wasn’t ready till 4pm, they lost the room key packet and had to wait to get new ones luckily the second person helping with check in was nice and not a recording of what is supposed to be said, the room was big but, not totally clean, the coffee maker had used coffee filter and grinds still there from a previous guest and floor was not cleaned good had food still stuck on the tile

10/10

Exceptional

12 Feb 2019

Samantha

Great stay for my birthday!

Great stay at Marriott's Waikoloa Ocean Club. Although we didn't leave the hotel during our stay, it was very close to a cute little shopping area with other restaurants. The pool was very nice and the beach was calm and lovely. Pool bar staff were very friendly and made an excellent tropical smoothie for us. We did the luau for my bday while we were there and had a great time.

Friends

6/10

Pleasant

28 Jan 2019

Verified traveler

Verg noisy room from 5-7pm -could not even hear TV-cause was singer in the foyer.They really need to turn the speakers down

10/10

Exceptional

24 Jan 2019

Verified traveler

Great resort next to beach and upscale shops!

The property is a full service resort with extensive spans next to the beach Waikoloa. The staff are extremely friendly and helpful catering to every need you may have. They even have hospitality rooms to relax for after checkout, if you depart the island much later than the checkout time. The suites are very clean and newly renovated. There are several pools to relax and wnjoy the horizon and ocean views. Highly recommend this resort!

10/10

Exceptional

27 Nov 2018

Verified traveler

very nice hotel! we loved it with my two little boys

10/10

Exceptional

23 Nov 2018

Nick

Convenient, walking distance to stores, nice beach access.

Leisure

10/10

Exceptional

19 Nov 2018

Mark

Fantastic room (mini suite) - clean and very well maintained.

Leisure Self

8/10

Excellent

27 Oct 2018

Verified traveler

The Ocean Club rooms are terrific. Lots of amenities for a great vacation.

10/10

Exceptional

22 Oct 2018

Verified traveler

Nice weekend getaway resort

Great hotel for a quick couple's weekend getaway. I would stay here again. Highly recommended.

Partner

10/10

Exceptional

09 Jun 2018

Robin

Good time at Waikaloa.

Very nice beach and pool. Lots of room. Even the pull out sofa bed was big and comfortable. Handy to have a kitchen and washer/ dryer. Shopping center for groceries and good restaurants in easy walking distance. Turtle beach nearby.

Family

10/10

Exceptional

22 Mar 2018

Jill

Beautiful resort

Beautiful resort and very clean I’d stay again

Family

10/10

Exceptional

16 Mar 2018

Verified traveler

Nice beach hotel

Loved the hotel and the staff was great and helpfull

8/10

Excellent

03 Mar 2018

Verified traveler

Clean, comfortable and spacious suite.
Grounds were well kept and just a walk away from ocean. Hotel close to Shops and market.

10/10

Exceptional

28 Feb 2018

Nelson M.

Relax on the beach

Beautiful suite with kitchenette in a fantastic resort , steps to the beach and shops... what's not to love! Visited with our toddler who loved the pools and beach while being able to eat most meals at \"home\" was great... his table manners aren't always the best after a full day of fresh air, sun and sand. Will hopefully return Soon.

6/10

Pleasant

15 Feb 2018

Ann

Watch out

Hotel room and grounds/amenities were beautiful. However we had mice! Tried to be patient about the first one but after four days with mice, we asked for another room and had to move our last night. No call back from manager.. a second manager did get back with us the day before we left. No refund or other compensation. We paid a lot of money for this package. Also,watch out for travelocity flights. Delta would not give us seats assignments until at the gate which meant being in the back of the plane. We also had a four hour lay over and they would not put us on a flight leaving earlier, even if there was room because of the flights provided on Travelocity.
So customer unfriendly. This things put a damper on what should have been an excellent trip.

4/10

Poor

11 Feb 2018

Richard

Great hotel, hopeless service

The hotel is in fantastic condition and has been refurbished to a very high standard. The rooms are well equipped and the hotel facilities are great. The warm pool feels like a bath!

However the service at the hotel is terrible. After a 30 hour journey to get there with two very young children, we were told we couldn’t check in until 3pm, this turned into 4:30. No information offered as to what to do whilst we waited. We had to change in the retuarant toilets so that we could get the kids in the pool.

In the evening drinks service took nearly an hour. Room service was slow and then when it did arrive it was cold. We ended up having no dinner :-(

The hotel has so much potential, but the service does not justify the price tag.

Family