Name: Hilton Waikoloa Village
Address: 69-425 Waikoloa Beach Drive, Waikoloa Village, 96738, US

Hilton Waikoloa Village

Hawaii - The Big Island - HI · United States

69-425 Waikoloa Beach DriveView location

100 reviews shown

8/10

Excellent

26 Jul 2026

Margaret

I have written an extensive review can I attach it somewhere?

8/10

Excellent

26 Jul 2026

AMY

Property is gorgeous with beautiful views!
Staff were accommodating and helpful!

Water filling station in lobby never worked.

The boats weren't working and the monorail was so slow that you had to walk to your tower or the pools, etc. It's a lot of walking, which I didn't mind, but some people were walking with canes and walkers so it seemed inconvenient for them.

The food options were way over priced. I suggest you eat off site.

For the price we paid I expect room service everyday, but they only provide every other day.

6/10

Pleasant

25 Jul 2026

Russell

The room was very clean and the ocean view was spectacular.
The property was well maintained but seemed somewhat dated. For the price of our stay, I was expecting more.
There appeared to be a shortage of staff. Service was slow. We had to ask multiple times to get fresh towels and hand soap. There was only one wait staff member working in the bar at peak hours. She was very good but she had far too many tables to handle.

10/10

Exceptional

23 Jul 2026

Stephanie

Amazing haunted place love everything about this place is awesome

4/10

Poor

22 Jul 2026

Bradley

Hilton Waikoloa Village – Palace Wing
We recently stayed in the Palace Wing at Hilton Waikoloa Village, and our experience was a mix of excellent service and disappointing facility quality.
Service – OutstandingThe staff was easily the highlight of our stay. Everyone we interacted with was extremely helpful, friendly, and genuinely committed to making our trip better. Their effort stood out and deserves recognition.
Room – Needs Serious Improvement Unfortunately, the room itself didn’t match the level of service. The room was filthy upon arrival. When housekeeping came, the room still wasn’t properly cleaned — no vacuuming, and tabletops weren’t wiped down.
For a resort of this size and reputation, the cleanliness fell far below expectations.
Facilities – Poorly Maintained Several amenities were either unavailable or unreliable during our stay: Jacuzzi was down, Boats were down, Tram was slow and rarely on schedule. These issues made getting around the massive property inconvenient and frustrating.
Food – Mostly Disappointing. Most of the food on-site was barely edible, with one major exception: Nui’s was fantastic — great quality and flavor.
If you’re planning to eat on property, Nui’s is the only spot I’d confidently recommend. If you go in the afternoon you can eat and watch the sunst. Location & Transportation Be prepared: you will need a car.
The resort is large and isolated, so driving is necessar if you want to:Visit the King’s or Queen’s Market or other parts of isla

Family_with_children

10/10

Exceptional

21 Jul 2026

Janice

I have stayed several times over the years. Staff is the best!
Mahalo

Friends

10/10

Exceptional

20 Jul 2026

Steven

The staff were great and the location/setting is amazing. I would totally go back again. The negatives are that the pool area bars/restaurants close very early considering to most beautiful time to be there is the evening. In general it is a family resort with not much to do at night. I also found it a little annoying that you have to pay a $5 fee per person to go to the nearby shopping center/restaurants.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Jordan

Or favorite hotel to visit on this island!!

Family_with_children

2/10

Poor

15 Jul 2026

Mirian

I am truthfully disappointed with our stay. The resort is nice but the service is mediocre. The worse part of our stay was finding out that the hotel is infested with roaches !!! Yes you read this right ! We were on our third day when I decided to make my self a coffee as I had done the previous two days , when I lifted the door to the water dispenser there it was!!! Crawling all over the place !!! I am disgusted by roaches but to know that I had been drinking coffee out of a roach infested coffee pot I have no words . I called the staff and the girl who calls herself a “runner “ said that it’s her job to spray for roaches and that Hilton corporate is aware of the big problem but they don’t do much about it ! I was sick to my stomach days after that! Didn’t want to touch anything in that room ! We paid a lot more than other hotels in the area because we thought we would have a great stay ! Not!!!!! The girl just dismissed my frustration and left with a bit of attitude . I later told management and what can they say? Nothing! Hilton would have to shut their doors to fumigate the entire facility and they won’t ! So if you are disgusted by roaches do not stay there . And yes it was indoor roaches! Gross !!!

Family_with_children

10/10

Exceptional

15 Jul 2026

Tony

The only thing i didnt like is that they charge for the shuttle from and to the nearest shopping center $5 each way per person, i think a resort in this category should provide shuttle either free or less amount for their guests !

Family_with_children

8/10

Excellent

14 Jul 2026

Savannah Rae

First of all it is a very big property so there are long walks to whatever you want to go to and the tram is very slow and takes a while to come get you. The restaurants all close early which I find very unreasonable for travelers. Air conditioning did not work in one of my rooms. Just not overly satisifed.

Family

8/10

Excellent

14 Jul 2026

ROBERT J

Breakfasts and dinners will cost couples over $150. Can't even get a burger for dinner. Lunch bars close at 4pm. They should remain open until 7pm. So we ended up eating just lunch each day, and buying snacks for breakfast and dinner. At least we didn't gain any weight.

Partner

8/10

Excellent

13 Jul 2026

William

Had a great time!

6/10

Pleasant

11 Jul 2026

Heidi

The tram was either broken down or very slow.We walked more steps in this trip than I could possibly imagine with kids. Also , the pool slides were rarely open because it was understaffed. The staff were very nice and the property was well maintained. The cost of food and drinks was ridiculous

8/10

Excellent

09 Jul 2026

Simone

This is a gorgeous resort. The lagoon was truly amazing. We snorkeled a lot and saw a lot of turtles and fish. The staff was extremely nice and helpful. My only complaint is that the room we booked was very expensive and I would have expected to have it serviced every day. However, the room was cleaned only every other day.

Partner

8/10

Excellent

09 Jul 2026

Leesha-Ann

Loved the location. Not too happy about the newly imposed parking fee. As a gold member I'm entitled to two bottled water and food/beverage credit per day. Didn't get any of that. Instead I was imposed a $35/day parking fee and refused a later check out time. My two daughters who had separate reservations were granted a 11:00 check out time and a12:00 check out time, but mama was not granted.

Family_with_children

10/10

Exceptional

09 Jul 2026

Roberta

Resort very clean and staff was extremely helpful. Great Italian restaurant on property, food was delicious and service was excellent!!

Friends

10/10

Exceptional

08 Jul 2026

Christine

Beautiful property
Lots to do and great restaurants
Lots of space and places to go on the property.
Loved it!

Family_with_children

6/10

Pleasant

08 Jul 2026

David

Tv and electrical issues in room. Lack of restaurants on property. Tram broken down several times, secondary tram didn't even operate, long wait times for tram when it was operational.

Partner

6/10

Pleasant

08 Jul 2026

Juliana

This hotel could be a 10 if they better their food option their is not many restaurants you could walk to a little village that is close by but with little kids it’s better to drive and it’s just very inconvenient

Family_with_children

2/10

Poor

07 Jul 2026

Benafsha

The dolphins have 1 show and that’s done at 8am.
Over crowded pool. No towels.
No water.
Vending machine waters were always sold out.

Everything seemed to be a challenge at this resort.

Family_with_children

8/10

Excellent

06 Jul 2026

Stefanie

If you have young kids, this is hands down one of the best resorts. Our kids had an absolute blast, and there were so many activities that kept them entertained throughout our stay.

My biggest complaint was the food. The quality didn’t match the high prices, and we found most of the meals to be pretty underwhelming. We ended up leaving the resort to eat for the majority of our trip. I also wish there were more dining options on the property, as the selection felt limited. A full-service room service menu would be a great addition as well, especially for families with young children after a long day at the pools.

If the dining experience were improved, this would easily be a five-star resort for families.

Family_with_children

10/10

Exceptional

06 Jul 2026

Don

Very beautiful. Walks were beautiful, everything in close proximity . Property was very clean and staff very inviting. Not to far from shopping. Had a great time

Family_with_children

8/10

Excellent

05 Jul 2026

Jim

Good place for Kona. A little on the busy side but to be expected with such a large resort.

Family

8/10

Excellent

05 Jul 2026

Danielle Sue

This property is HUGE. Like there is a train from the front lobby to the rooms huge so be prepared to walk a lot if you don’t want to wait for it. This resort really does have tons to do if you didn’t feel like going out and exploring though. The lagoon that feeds in from the ocean is full of turtles, fish and manta rays . You can rent various water toys to enjoy in there. We rented 2 kayaks for an hour for 90 bucks. The pools are large and have slides etc perfect for families with kids. We never ate on the property but there are plenty of little strip malls a few min drive away with various options. Only con in that the parking is 48 a night so you end up with an astronomical bill after already spending a lot to be there in the first place. Also in 6 nights room service did not come once. I finally asked at one point when they would come because we were out of towels. They said the skipped us because our do not disturb sign was on but we removed it daily between 8-10 am once we were out and ready for the day. Had to call a second time for toilet paper. I feel like after spending thoughts being able to get room service would have been nice. All in all they were super nice when we called and brought us what we needed right away.

Family_with_children

10/10

Exceptional

04 Jul 2026

Kim Alicia

This property has three buildings you can stay in. We stayed in the Makai which I highly recommend. It is the building closest to their on-property luau: Legends of Hawai’i, has a great pool with a fun slide, is where the dolphin cove and lagoon are, there is a poolside bar, a grille restaurant by the lagoon, Kona coffee shop, Big Island Market for souvenirs or sunscreen, fitness center, spa, and is near the parking lot. You can request an ocean view room and you’ll be able to see the ocean and possibly the dolphin cove. The property is near two market place shops (Kings & Queens) and is convenient to the Kona airport.

Family

10/10

Exceptional

04 Jul 2026

Chris

Really spread out space. Clean and well kept. Restaurants on the property were great

Family_with_children

8/10

Excellent

01 Jul 2026

Luis

I don’t like the gym dust everywhere and no clean hands towels.

10/10

Exceptional

30 Jun 2026

Robert

Clean and well-maintained property, exceptional staff and service. Added bonus of a “walking” cultural museum featuring Asian Pacific Islander exhibits and artifacts.

Self

6/10

Pleasant

29 Jun 2026

Belen

The bed was way too old…I flipped the mattress…didn’t really help…the guys at the big slide was on his phone 90%of the time, my 6 year old had to literally interrupt him to see if it was ok for her to go down the slide. 👎👎
The Luau was amazing! My kid loved it, only way I could afford it as a single
Parent was doing the time share tour, didn’t realize I was going into a pond full of sharks..worth my 2 1/2 hours I think. Saved me $300. Glad I was able to say no…when I was told “no pressure”…😜day care would be nice…

Family_with_children

10/10

Exceptional

29 Jun 2026

Ashley

Everything was wonderful we will be back soon

Partner

6/10

Pleasant

28 Jun 2026

Melissa

Very dated hotel and everything is so spread out it’s exhausting to go to far from your room. Our room was underground in the basement and the hallway we had to walk down was endless.

Family_with_children

4/10

Poor

26 Jun 2026

Ashley

Poor layout due to only elevator access being on the farthest ends of the resort. If you are traveling with suitcases you will have to carry them up multiple levels of steps to avoid walking x2 the distance.

Family_with_children

10/10

Exceptional

26 Jun 2026

Mark

Beautiful place ! Great staff and the rooms excellent. I’ve there several times and I’ll be back! Hats off to Irene , Vladimir and Scotty !

Mark Bisconti

Self

10/10

Exceptional

24 Jun 2026

Kevin

This property is a beautiful location and offers a variety of activities. The staff was very helpful and willing to be of service. I would recommend this property to anyone!

Partner

4/10

Poor

23 Jun 2026

Austin

First room had a massive cockroach in it( was told this was a common occurrence but didn’t see another one the whole trip) to their credit they switched us to a nicer room. If you plan on leaving this hotel a lot do not stay in any tower but the lagoon tower! The other 2 towers are about a 15 minute walk from the parking lot. There is a tram but it goes slower than walking pace so is honestly not worth taking.. everything at the resort is really expensive which can be expected in Hawaii but is still worth bringing up. Overall, if you plan on coming to Hawaii for the island and not the resort do not stay here! All of the staff were very helpful, I had no problems with the staff whatsoever just the design of the resort and the prices that are set.

Partner

8/10

Excellent

22 Jun 2026

Daniel

The rooms were super nice hotel overall was a 5 star. The downfall is the transportation the train is so slow and the boat ride is closed.

Family_with_children

10/10

Exceptional

18 Jun 2026

Adah

Great place with a beautiful ocean flow pool and an active marine life.
Expensive dining on property but good quality food and drinks.

Family

10/10

Exceptional

17 Jun 2026

Jacob

Beautiful property. Boats for the canal have apparently been out of service for several months, with no explanation when asked. Other than that, zero complaints. Staff was awesome, super clean and very family friendly. Restaurants were all top notch.

10/10

Exceptional

15 Jun 2026

Shatoya

I enjoyed my stay at the resort and LOVED my room. The walkways offered a museum feel and provided something to look at each day. The grounds are well kept and beautiful. I wish the Tram was faster but that is my only complaint. I ate off the resort so I cant comment on the food, but loved the availability of the shuttles to the shopping centers and the Lava Lava Club.

Family

10/10

Exceptional

13 Jun 2026

Noah

This is such a nice resort. It has everything but it’s also walking distance to shops and a market. Highly recommend!

Partner

6/10

Pleasant

13 Jun 2026

Kendall

Very dated hotel. Staff wouldn’t send wine glasses to the room for a bottle of champagne we bought on property. Poor food selection.

Partner

10/10

Exceptional

11 Jun 2026

Liezl

Family friendly resort. Awesome pool and slide. Staff were so helpful and kind.

Family_with_children

10/10

Exceptional

11 Jun 2026

Nikhil

Beautiful, well maintained resort with unique amenities like lagoon, dolphin encounter, pools and museum walk. Staff is very friendly. Wonderful experience overall.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Claudia

Absolutely beautiful resort! Its location on the island is arguably one of the best with it's gorgeous sunset views. I also loved the convenience of having a beautiful lagoon with all it's tropical fish and sea turtles on site for snorkeling. Plenty of activities to keep you busy or comfy, peaceful places perfect for lounging. This is easily one of my favorite resorts and I can't wait to go back.

Family

8/10

Excellent

09 Jun 2026

Joseph

Bathroom towels did not smell good.
Large room, great views.
Luau was great, but need additional dinner options on-site.

Family

10/10

Exceptional

09 Jun 2026

Jeffrey

Clean room, great view of ocean, nice spot for both adults or families with three different options on the vast property.

Partner

8/10

Excellent

08 Jun 2026

Jolyn

We enjoyed our stay and the room was clean but I’d like for housekeeping to come out daily versus by request only. Otherwise, very nice resort!

Friends

8/10

Excellent

08 Jun 2026

Cindy

Everything was wonderful, except there is only one coffee area in the ocean tower, which is quite a way from the other towers. There needs to be more than one coffee station, perhaps put one in the lobby area, which is more central. There also needs to be more family, friendly restaurants, otherwise you have to go down to the queen or Kings shops, and if you take the shuttle, it cost you five dollars apiece each way. Also was not thrilled with the housekeeping services. They only clean your room every other day, which is not sufficient because you’re in a pool and saltwater and use a lot of towels, and if you want your soiled towels taken away and fresh towels on a daily basis you have to call them and have them to bring you fresh towels, and pick up the soil towels. If you don’t request, they don’t take the soiled towels. They just leave them. When you’re paying the kind of price is to stay at a Hilton. I believe you should have daily housekeeping services, especially when this is a family oriented resort and mostly families with children and very small children. I do not believe every other day for cleaning the room is acceptable. The front office staff is wonderful and all the servers in the restaurant were very nice and supportive and very nice attitudes. On one side of the lobby toward the Kona pool there are several shops that are empty, I am hoping they put a coffee shop and maybe a more family friendly restaurant in that area that’s not quite as expensive.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Erika

We had an Amazing time here. We tell everyone to put it on there list.

Partner

10/10

Exceptional

02 Jun 2026

Robin

Remarkable views.

Friends

2/10

Poor

29 May 2026

Matt

I do not typically write reviews but this property warranted it and not in a good way.

The property is massive. It’s literally a hike to and from the rooms to the lobby depending on the “tower” they put you in. The good news is there was a tram. The bad news is that it was rarely operational during our stay. When it was working, the air temperature in the cars was sub arctic. So cold we opted to walk despite the distances. Hence my marks for how well the property was maintained. Something that critical for guest comfort on a property that size should be in constant and pristine working order. Speaking of cold, they should try heating the pool. That was a chief complaint of my family and others we chatted with at the pool. Again, it’s about comfort. While I am on about the pool, two times the “pool towel” dispensers were empty and the towels were old and ratty. Even more empty was the service at the pool cabanas and we rented cabanas for three days of our stay. To be fair, one of three days there was “ok” service.

Other than that the rooms were clean and sufficient. However, I feel they were over priced.

Not only do I not recommend this resort. I will never stay there again…

Family

8/10

Excellent

28 May 2026

Carl

The property is absolutely beautiful. From the ocean fed lagoon and pools to the huge art collection that spans the walkway.
The staff is very friendly and helpful.
Food is limited and expensive, but also good, just a bit overpriced.
The tram was broken down for 7 of our 10 days there, so a lot of walking was involved, and our A/C in our room needed to have the thermostat repaired almost daily.

4/10

Poor

28 May 2026

THEERAPAT

Did not get the room I paid forExtremely disappointed with my stay. I paid for an Ocean View room months in advance, but was downgraded to a room facing tall bushes. The manager on duty was incredibly unhelpful and dismissed my complaint by saying a wedding group took all the rooms and there was nothing he could do.It felt like smaller bookings are treated as second-class guests here. This completely ruined our vacation and is definitely not the standard I expect from the Hilton brand. Absolute waste of money and terrible customer service.

10/10

Exceptional

27 May 2026

Sterling

I love this property

Family

10/10

Exceptional

27 May 2026

Jeff

We went to the Big Island just for a quick stop to hopefully see the volcano eruption (sadly it wasn’t active while we were there) and had minimal expectations of this place… we ended up loving the Big Island which was much quieter than Oahu or Maui and our family absolutely loved the Hilton Waikoloa Village. The place is beautiful and very well manicured. It is large and moving from one place to another on the resort took time, but our kids are college age and that just provided us some much needed physical activity after eating Poke nonstop. Really my only complaint would be that the restaurants on property closed early enough that if you were out late at all, there was nowhere to get food. Most places closed by 8:30. Aside from that, we loved it! I would definitely go back to this resort and stay longer!

Family_with_children

8/10

Excellent

26 May 2026

Deborah

The grounds, the pool and the dolphins were wonderful and lovely and the location is great. The hotel is showing signs of decline. We stayed in the Makai Tower and the first room we were given had broken outdated furniture and smeary windows that made it hard to enjoy the lagoon and partial ocean view. Mike at the front desk was helpful to get us to a better room with a better view, but still the windows were still etched and not clean. We solved this problem by opening them and enjoying the open air. The view was a better ocean view which we had booked. The room also was clean and the housekeeping staff was great all week.

Partner

10/10

Exceptional

26 May 2026

Michele

The lagoon was my highlight of the trip. There was so much to do at this resort, $$ well spent. The staff was great and Andrew an awesome Concierge.

Family

8/10

Excellent

25 May 2026

LEONIDES SANTILLAN DE

The rooms are cleaned everyday.

Family

10/10

Exceptional

23 May 2026

Moreen

Excellent service

Family_with_children

8/10

Excellent

23 May 2026

Rob

Clean room great view relaxing room

Partner

8/10

Excellent

23 May 2026

Sandra

Everything was excellent except the cleanliness of my room was suboptimal

Business

4/10

Poor

21 May 2026

Amy

I was very disappointed in my stay.I have been here several times in the past.But this time, the whole property seems a lot more run down.The boat canal was not only shut down, but it was full of green algae.The train that takes people across the property was closed down, so it was much more challenging to access all parts of the property. We had to walk quite a way just to get to our room.That did not feel like a luxury experience at all.The lady at the front desk that checked us in was very unwelcoming and did not give us any information about the property. She just gave me the keys. She was waving down some pilots that had walked into the lobby like she was a fan and was completely ignoring us.The pilots were not even seeking her assistance. I was also not very impressed by the valet. The car was brought up, but, they were not opening the doors or helping out for the majority of the time that we were there.One of the pools were closed when we were there.One of the elevators in the Makai Tower seemed to have drippings from a diaper(#2) on the ground and it was not cleaned at all for the duration of our stay.We ate at the restaurant near the lagoon/dolphins and the service was not very good. The food was also not very good. Definitely not worth the price.Additionally, people who are not staying at the hotel are allowed to utilize the pools and lagoon.That doesn't seem fair to paying guests to have a crowded pool, since everyone is allowed in.The room cleaning staff was good.

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Patricia D

Ultimately, we had an amazing vacation at an incredible resort! We did reserve this property because of its location, and it did not fail! I would not hesitate to reserve your stay here. The pool was incredible! They do have a tram that brings you from one end of this enormous resort to another, but the tram was not working during our stay. Enjoy your trip to Paradise and don't hesitate to book this resort!

Partner

10/10

Exceptional

19 May 2026

Johnathon

The room was clean & staff always made sure we had what we needed. My kids loved the pools and lagoon. They really enjoyed being able to see the dolphins everytime we walked by.

10/10

Exceptional

17 May 2026

Jhoevhen

This was a work trip. However short the stay was and that i was hardly at the hotel to enjoy all the amenities, the front staff was amazing when checking me in.

8/10

Excellent

16 May 2026

Brenda

Huge property with a convenient monorail system that takes you between the different towers, which made getting around easy.
The room itself was clean and the staff throughout the property were friendly. The resort didn’t feel overly crowded, which made for a more relaxing stay.
Had lunch at the grill. Ordered hamburger and fries. Fries were good. Service was slow,
One day the monorail broke down, but the hotel provided alternative transportation to the Palace and Ocean towers, which I appreciated. There is an ice machine available on every floor, but when I went to refill my water bottle, the water was warm which was a bit disappointing. Also, the room didn’t include robes or slippers, which I would have expected for a property like this.

If you plan to visit the nearby shopping center, a shuttle is available, be aware there’s a $5 charge each way. Parking is also pricey—self-parking is around $48/day, so you might as well valet for $7 more since it includes in-and-out privileges. I also tried to visit a shop in the Makai Tower but it was closed every time I went.

The luau is pricey, the chairs are a bit uncomfortable but that’s how most luaus are. Food is good and service was excellent. The show itself kept me entertained.
The décor is nice but a bit confusing, with a mix of Hawaiian and Asian influences that didn’t always feel cohesive.
Overall, a pleasant stay with some nice amenities, but a few inconveniences and added costs to keep in mind.

10/10

Exceptional

12 May 2026

William

Fantastic resort!

Family_with_children

10/10

Exceptional

12 May 2026

Jodi

wonderful stay!

Partner

10/10

Exceptional

11 May 2026

Zahra

Perfect experience

Partner

10/10

Exceptional

10 May 2026

Katherine

Yes

6/10

Pleasant

09 May 2026

Perry Nathan

Swimming in the lagoon was great! Food was delicious, but overall everything was very overpriced...and $48 per day to park was ridiculous.

Partner

8/10

Excellent

08 May 2026

Leyla

Lagoon water needs serious cleaning, was smelly.

Family

8/10

Excellent

08 May 2026

Ashish

The resort is a beautiful property and we mostly had a pleasant stay.

We stayed in the makai tower and shelled around 4-500$ per room. The rooms themselves don’t feel that worth, they are outdated and one can feel and see it. Everything’s functional though.

The really annoying part is the longgg routes for people needing accessibility and mobility. People on the wheelchair have to take really long paths to reach somewhere otherwise their family members are left to lift wheelchairs and the person take stairs…we literally had to do it. For accessibility and mobility I’ll give this property 1/5.

I feel self parking should be complimentary at such prices.

Family

10/10

Exceptional

07 May 2026

Evan

Great outdoor pools. Huge property that is well maintained.

Partner

8/10

Excellent

06 May 2026

Matthew

Beautiful property w/ amazing views. However, too spread out and required A LOT of walking, including considerable use of stairs. This was due to the elevators not connecting to all areas of the resort, the tram running very sporadically, and the canal boats being out of order.

Also, the pool area offered very little natural shade and there were no umbrellas. There were a ridiculous amount of blue lounges w/ canopies, but they were only available to rent for an additional $150/day. Not surprisingly, most of these blue lounges were left vacant.

Was also disappointed with the fitness facilities. Found two separate gyms; both were small and very, very dirty and one had really outdated equipment.

Finally, our room was decent and had great view overlooking the dolphins and the bay, but its condition was below what we'd expect for a Hilton: stained/worn carpet, peeling wallpaper, bent and barely functional shades covering the sliding glass window.

Overall, good but not great.

Partner

10/10

Exceptional

05 May 2026

Maria Alicia

Awesome and amazing stay! Lots to do and Lord of fun! Too much to do and not enough time❤️

Family_with_children

8/10

Excellent

27 Apr 2026

Alton George

It’s a very nice place. The rooms are very nice and comfortable. A resort hotel should be 100% operational. The boats don’t work anymore. The tram only serves two sections of the hotel. The food options are limited and of low quality for the cost. A $50 plate of pasta should never arrive at a table cold. Lunch and dinner options are limited. Paying the price for a meal here should be remembered as amazing, not blah, blah, blah. The breakfast buffet is overpriced. The Luau was a great show, the food was pretty good. Standing in line in the heat for 45 minutes is ridiculous. Elderly people need places to sit in the line. Put some benches along the walkway. The lagoon was amazing. The prices for using water toys is ridiculous. Majority sat unused due to the high cost. Management were very attentive. Carter was especially helpful to address any concerns raised. The staff were very friendly and respectful.

Family

10/10

Exceptional

25 Apr 2026

Jesse Marcos

Amazing Hotel Perfect for Family Week Kids Day

Family_with_children

10/10

Exceptional

24 Apr 2026

William

This was a wonderful experience from start to finish .. I missed the boats & the waterfall, but the pool, 3 hot tubs & the staff were all fabulous!
Our oceanfront room overlooking the dolphin enclosure was memorable!!
This property is so relaxing… just what we needed to rest & recharge…
Mahalo🌺!!

Partner

10/10

Exceptional

23 Apr 2026

Felicia

Palace room was nice and spacious. We got a room at the end of the hallway which gave us two balconies. The resort itself is amazing! Everything was convenient, relaxing, and fun! The only downside of this resort is the food. There wasn’t that many choices and the hours were weird and closed early. Be prepared to pay high prices for everything! We enjoyed the pools and lagoon daily! My kids really liked renting water equipment at the lagoon. Overall I would high recommend this resort!

Family_with_children

10/10

Exceptional

21 Apr 2026

Kady

We always love staying here! So much to do in one place and allows for a relaxing vacation! Helpful staff and clean! We are repeat visitors.

Family_with_children

6/10

Pleasant

21 Apr 2026

Chul Oh

The property is getting a little old in the tooth. The tram broke down while we were there. The property itself is still a very beautiful place. The one MAJOR problem we had was a \"glitch\" in their computer software. \"Glitch\" is the exact word that the person at the front desk used. This \"glitch\" cost me $55. I'm STILL trying to get this resolved! It is nearly IMPOSSIBLE getting a hold of a human being to help me. The unexpected $55 charge was taken from my debit card a FULL DAY AFTER we came back home. A property like this on the downside of what it once was... truly sad.

Family_with_children

10/10

Exceptional

19 Apr 2026

Phoebe

We had a wonderful time with my family. See you soon again!

Family_with_children

8/10

Excellent

17 Apr 2026

Candace

The staff here is amazing and helped us with our needs

Business Family

10/10

Exceptional

15 Apr 2026

Carly Ann

Amazing newly remodeled room, nice pool and lagoon with great snorkeling

Partner

10/10

Exceptional

14 Apr 2026

Bing

It was great! We will come back again.

Family

8/10

Excellent

14 Apr 2026

Tom

Staff was extremely welcoming and friendly.....pools were very nice with ample seating....beautiful views with a very nice atmosphere

Family_with_children

4/10

Poor

14 Apr 2026

Sacheen

We stayed in the Makali tower or Lagoon tower, the handle felll off the shower, the resort itself is run down. They only gave us water the first night we checked in but never refilled in our room. When they did cleaning service in our room they didn’t wipe down counters. It was a bit outdated and I was very disappointed in the resort

2/10

Poor

13 Apr 2026

Amanda

Dirty room upon arrival.

8/10

Excellent

12 Apr 2026

Beau

Staff was great but the areas surrounding the pools and walk ways seemed to have a lot of trash in the garden areas.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Aaron

Really nice resort. Limited dining options that aren't a fortune. Walk to parking lot took 15-20 minutes from the Palace Tower, so be prepared to walk a lot.

Family_with_children

10/10

Exceptional

08 Apr 2026

JIE

Good location and pool

Family

6/10

Pleasant

07 Apr 2026

Laura

Our stay was mixed. The tram was not working half the time, plus the air conditioning was not working well and dripping water everywhere. I’m not sure what they were only running 1 tram car. That meant lots and lots of walking. Our room as at least 1/2 mile to the lobby, not good for older folks. They were also short staffed, pool towels were rarely available. The place is not what it used to be.

Friends

10/10

Exceptional

06 Apr 2026

Vishal

This property is truly exceptional, with many sculptures thoughtfully arranged and well-maintained, making us feel as though we were in a museum. The staff are also very kind and attentive.

Family_with_children

4/10

Poor

05 Apr 2026

Michelle

Super slow trams. Empty towel bins all over the property. Towers are extremely far from front desk and tram wait can be very long! Not ADA friendly as bridges all had stairs and going around them would take very long due to how massive the property is.

Family_with_children

6/10

Pleasant

04 Apr 2026

Mark

The good: beautiful property and expansive, rooms were updated, clean, modern, and comfortable. Close to off-property shopping and dining (which you will need due to the expenses(
The bad: there’s a single parking lot literally 0.60 miles from the room we had. It’s even further if you’re staying at the next tower over. The parking and on-campus food and drink were exorbitantly expensive. Breakfast was $55 for the buffet; if you don’t want that, you can have coffee and a danish and it will still be $21. Other food and drinks were expensive too and ordering online had a service charge added that wasn’t mentioned when you placed the order. It felt like intentional. Parking was $48 a night. It’s a pricey place and not worth it, in my opinion. The weight room needs a refurbishment too—machines were rusty and outmoded.

Friends

10/10

Exceptional

01 Apr 2026

Jaden

We had a wonderful stay and staff was excellent!

Family

8/10

Excellent

01 Apr 2026

Jeffrey

The bathroom was dirty and the shower had hair on the floor. The room was dusty and it seems that it had not been cleaned. Also the bedding had not been changed. Very disappointing

Partner

6/10

Pleasant

31 Mar 2026

Ethan

Beautiful views, nice rooms, and daily housekeeping were definite positives. The resort was a bit too large and not very stroller-friendly with all the bridges and stairs, and the tram often had long waits. Nui Italian had amazing service and a great atmosphere, but food and extras around the resort were very overpriced. Nice experience, but probably not a place we’d stay again.

Friends_and_family Family