Name: Fairmont Orchid
Address: 1 North Kaniku Drive Waimea, Hawaii, 96743, US

Fairmont Orchid

Hawaii - The Big Island - HI · United States

1 North Kaniku Drive WaimeaView location

100 reviews shown

10/10

Exceptional

04 Aug 2026

Shuling

It is an excellent resort. Staff members are friendly and helpful. Room is spacious. At the end of my stay, there was a cockroach running in the bathroom.

10/10

Exceptional

03 Aug 2026

Dennis

Wonderful property and staff!
They go over and beyond 5 star

6/10

Pleasant

01 Aug 2026

Karen

Honestly, I expect more from a hotel that’s this expensive. There were things that needed to be fixed everywhere I looked. Our room was supposedly just renovated, but it was a sloppy renovation job. The pool table looked like it was from a fraternity house, worn out and ripped. The workout room never had hand sanitizer or wipes. Our bathroom smelled like mildew, and our hallway often had loud industrial dryers set up. We also stayed at the other hotel down the beach, so we couldn’t help but compare the two. The other hotel had umbrellas, cushioned chairs, fresh water in your room, and a better buffet. To say we were disappointed in the fairmont orchid would be an understatement.

10/10

Exceptional

30 Jul 2026

Giulia

Amazing experience, great resort with exceptional staff, private beach perfect for snorkeling and for kids to play safely

10/10

Exceptional

29 Jul 2026

Roger

It’s difficult to magnify any one thing ,that made our vacation a five star stay, but everything was well meshed and coordinated, and that saves time and ease-well done to the team that makes a stay fluid and care free….

10/10

Exceptional

21 Jul 2026

ana

The hotel is really amazing ... the pool, the beach, the room, the restaurant; the only negative point is that at the check out day, the hotel doesn't offer you a place to have a shower! It's so disappointing, specially if your flight is at night that a hotel of this level can't offer their guest this \"treat\"!

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Christine

Room was good size, door was sticky and a light did not work. It was fixed but stopped a few hours later. Great sunsets from all the restaurants. Spa was a nice experience. Snorkel rent is convenient. Grounds are lovely. Restaurants are expensive and the food is ok but not great. Room service is not available until 7:15 am. Menu says 6:30 but that’s when they start not when you can get food. There is a deli on the grounds that you can go to that opens earlier.

Partner

10/10

Exceptional

16 Jul 2026

Jia

Beautiful!

Self

8/10

Excellent

14 Jul 2026

Melissa Raquel

Beautiful location, overall clean and very friendly and helpful staff. My only issue was the restroom in our room did not have locks or sold doors and it didn’t offer much privacy in their design. Other than that everything was wonderful.

Partner

10/10

Exceptional

14 Jul 2026

joseph

Our stay last week at The Fairmont Orchid was fantastic. Starting with the superlative attention and thoughtful detail by Ms. Pua at our check in, the stay was extraordinary in every regard. The incomparable care we felt from all the staff reflects the lasting legacy that makes a stay at the Fairmont so unique. This trip alone we stayed at 3 other 5 star resorts, and though the others were even more expensive, the care and gracious generosity from the staff at the Orchid is without peer. A thousand thanks to all. We look forward to returning to this magical property.

Partner

8/10

Excellent

10 Jul 2026

Alma

This property is certainly has comfortible rooms and excellent soaps and lotions in the rooms. Maid service 2x's per day is excellent! Where the property could use improvement: cleaner pools, with 24/7 access pools water feels like a lot of bodies have made the water mucky. Access to the Ocean bay is far too hot late in the afternoon and again the water is not clear. Maybe access in the morning?? Food is average and this would include Brown's their 5 Star restaurant. The view is beautiful, but the catch of the day was on the dry side and the desserts were average. Last item, washer/ dryer access. Loved the fact washer & dryer service was included in the resort fee, but 1 washer and 1 dryer on floors 1 and 3 for XXX number of guests.... impossible to get a load of laundry done! Need to invest in a washer/dryer room with at least a dozen machines. I would also recommend a 4th of July BBQ for guests with a some entertainment?? give guests a few options beside the Kona parade/fireworks and the rodeo in Waimea. Would I stay here again? Yes, but now i know what i know, and can plan around short comings of this property.

Family

10/10

Exceptional

01 Jul 2026

Mark

The Fairmont is likely as good of a “Resort” property as one could find. I am not a fan of Resorts, But when in Hawaii it is difficult to not stay in one. Fairmont is well presented, certainly not a value proposition, but nicely done. Good food, Bars, Pool, etc. shower in the bathtub was far better than the separate shower. Facility does need some paint and refreshing. Grounds and Location are beautiful. I like Fairmont Hotels and they are a brand I seek out, when traveling.

Partner

8/10

Excellent

29 Jun 2026

Elena

The hotel is excellent and the staff service excellent , room clean ,Great place to enjoy swimming in the ocean , the restaurant have good food for everyone.

Partner

10/10

Exceptional

28 Jun 2026

Megan

Pretty perfect! Snorkeling, food, pool, amenities, property… just perfect. Wonderful family vacation!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Justin

Amazing hotel…food, sunsets, snorkeling, kayaking, 10/10.

Family_with_children

10/10

Exceptional

20 Jun 2026

Laura

The room was beautiful. The staff was more than friendly. The spa was amazing. I would definitely recommend to family and friends and I will definitely stay there again.

Family

10/10

Exceptional

20 Jun 2026

Rene

Wonderful location with great beach for snorkeling and sea turtle viewing.

Family_with_children

8/10

Excellent

18 Jun 2026

David

many things to like about this resort but also few criticisms too.
A big highlight that was beneficial to our stay was the complimentary refillable water bottles. There are many refillable water stations throughout the resort and we took them out everyday around the island. Another amenity is the free shuttle rides throughout the Mauna Lea district for food options or entertainment. I did like the proximity to a private beach for snorkeling and/or swimming. I can't forget about the complimentary coffee at 5-6am.

For the critiques, I'd wish they had a bigger pool. It does get crowded and ppl are scrounging for lounge chairs. Other resorts have bigger pools with splash pads to give some fun for the kiddos. Also for the room, we found it difficult to live out of our suitcases since there isn't any drawer space. They have a lot of hanger space tho.
It is a very beautiful resort with many amenities to keep you busy. If I'm ever lucky to return to the big island, I wouldn't oppose a return

Family_with_children

10/10

Exceptional

16 Jun 2026

Nadege

Management was helpful.

Friends

10/10

Exceptional

14 Jun 2026

Christopher

This resort is incredibly maintained and the staff is so courteous! The soft sand at the beach is a nice change of pace from the lava rock “sand” at other beaches on the Big Island. Fresh water dispensers are located throughout the resort- thank you!! The food is great at each restaurant.

Recommendations: Could benefit from an additional hot tub!

Partner

10/10

Exceptional

10 Jun 2026

Missy

Everything was great and everyone was super nice and friendly. Beautiful property and the pool and food were great as well. The view of the ocean was spectacular.

Family

10/10

Exceptional

03 Jun 2026

Jorge Alfredo

Creo que la cuenta nonñ esta correcta

Friends_and_family Family

10/10

Exceptional

27 May 2026

Drake

Such a beautiful place to stay! Walking into the hotel and seeing the blue Pacific Ocean right in front of you was breathtaking. The hotel had gorgeous gardens all around the property. We enjoyed the complimentary snorkel equipment on the final day. The room service twice a day will definitely spoil you!

Business Partner

10/10

Exceptional

25 May 2026

Kathy G

I’m

Partner

10/10

Exceptional

22 May 2026

Drew

Absolutely beautiful resort - very well maintained and great service and restaurant options!

Partner

8/10

Excellent

21 May 2026

Erin

Loved the property , felt rooms were slightly older and had some maintaince issues in room.

Family_with_children

10/10

Exceptional

16 May 2026

christine

Love this hotel

10/10

Exceptional

15 May 2026

John David

Fabulous, beautiful resort. Room overlooking the lagoon. Fresh, warm breezes. Just be prepared for the food prices!

Partner

8/10

Excellent

10 May 2026

Lois

Nice resort and location. The staff was very friendly and the resort had lots of nice amenities such as beach, pool, and golf.

Business Family

8/10

Excellent

08 May 2026

Eugene

Staff were wonderful, friendly, helpful! Mahalo!

Family

8/10

Excellent

25 Apr 2026

Adam

Absolutely beautiful!

Partner

10/10

Exceptional

22 Apr 2026

Yevgen

Love the hotel, landscaping and friendly staff.

Family_with_children

10/10

Exceptional

20 Apr 2026

Sandra

The hotel was spotless. Stunning property.

Family_with_children

10/10

Exceptional

19 Apr 2026

Krista

Beautiful property will definitely be back !

Family_with_children

10/10

Exceptional

12 Apr 2026

Kenneth

Lovely property with nice amenities.

My wife was stuck in an elevator. No one responded to her pressing the alarms in the elevator, nor did anyone respond to her calls on the elevator phone for at least 10 minutes. She called me on her cell phone and I walked to the front desk to report the issue. Only then was there a response. The maintenance person who responded was not very polite - his comment to my wife was that she should \"calm down.\" We were surprised that no one from management followed up with us. A plate of fruit was delivered to our room - as we were checking out.

Partner

10/10

Exceptional

11 Apr 2026

Yanghong (James)

This is a garden hotel with fantastic design which is full of falls, beach, gardens, pool, restaurants etc. There are a lot of things to relax. The only thing to consider is the wallets.

Family_with_children

10/10

Exceptional

11 Apr 2026

Anne

Resort was wonderful - little beach cove on the property is perfect for kids for swimming and snorkeling!

Family_with_children

10/10

Exceptional

11 Apr 2026

Breakfast buffet is great, but very pricy. You have the other onsite option of the Brown’s for morning coffee and pastries, just like an on campus Starbucks.

8/10

Excellent

01 Apr 2026

Bria

I thought the property was very well kept. My only complaints were the pool. It was rather chilly especially as some of the days we were there were windy. Also, we did come to this resort for our honeymoon and did mention this to the front desk during check in and there wasn’t an acknowledgement of this.

Partner

8/10

Excellent

28 Mar 2026

paul

chilled place to relax

Family

10/10

Exceptional

28 Mar 2026

Jiwon

Great location

10/10

Exceptional

17 Mar 2026

Janet

Beautiful beach! Enough lounge chairs. We used the cabanas two days. Food and drinks are good. Any issue you needed help with was immediately taken care of.
Did not like that one guest had two big Doberman dogs on property off leash. The energy was a little scary also. We turned around and didn’t use the hot tub that night.

Friends

10/10

Exceptional

04 Mar 2026

Antonia

Our check in was incredible. We got to check in early, we requested an upgrade and were given a room that was available. They left us a gift in our room for our Babymoon. The staff were exceedingly friendly at every level, and the room servicing was efficient and amazing. We had a wonderful spa day during our stay and our only note there is that it’s only missing a cold plunge. Food was amazing at Brown’s and the breakfast buffet is really good as well as the happy hour —shoutout to Christian at the bar who made us a custom drink and wrote it down so we could request it even when he wasn’t on shift. Great snorkeling with complimentary equipment for 1 hour (which is more than enough to see all the amazing fish, coral, and sea turtles). Very family friendly and we can’t wait to come back with our kids.

Partner

8/10

Excellent

21 Feb 2026

Laura

staff was friendly. location is beautiful. pool and gym are nice.

Partner

10/10

Exceptional

20 Feb 2026

Lori

Yes

Partner

10/10

Exceptional

08 Feb 2026

Natalie

Beautiful resort in a stunning, peaceful location. Spacious grounds, excellent service, and a calm luxury vibe without feeling stuffy. The beach and lagoon are perfect for relaxing, and the sunsets are incredible. Rooms are comfortable and well maintained. A great balance of resort amenities and laid-back island feel would happily return

Partner

10/10

Exceptional

18 Jan 2026

Lee

This was a very special Christmas treat! The hotel is spectacular at Christmas and we had the best stay!

Leisure Family

10/10

Exceptional

16 Jan 2026

Joy

Everything was awesome

Leisure Friends

10/10

Exceptional

16 Jan 2026

Cristian

Excellent service, clean, great location
Comfortable stay with attentive staff
Stylish hotel, quiet, well located
Clean rooms, friendly, efficient service
Great value, relaxing.

10/10

Exceptional

14 Jan 2026

wendy

The newly renovated room was beautiful !
Furniture brand new !
The view of golf course and ocean ( seeing the whales too) was chefs kiss !
The grounds were very Hawaiian traditional and tropical, simply divine!
The snorkeling there was incredible!
My only quip would be the food, some was great, but outrageously expensive!
Even by the pool, which seems a bit over the top, the staff was wonderful! I highly recommend

10/10

Exceptional

08 Jan 2026

Raj

Room were good but the location of the property is great.

10/10

Exceptional

03 Jan 2026

Ramya

Great staff, clean hotel. Awesome food, beaches and hospitality

10/10

Exceptional

03 Jan 2026

Daniel

Excellent staff, hotel, food, location

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Xue

Staff, kids activities during the Christmas

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

RANI

I recommend it , to everyone

10/10

Exceptional

28 Dec 2025

Xiaojun

Very nice!

10/10

Exceptional

27 Dec 2025

Lisa

Great property- a little far from town.

Leisure Family

8/10

Excellent

26 Dec 2025

Michael

Samson at the pool was spectacular, very kids friendly and provided just incredible service. The hotel is a little run down and the carpet could use a refresh but still a very good option

6/10

Pleasant

23 Dec 2025

Deborah

We’ve stayed there many times over the last 30+ years, however this time was different. The power was out when we arrived due to a storm, which is understandable, however they had no backup plan to serve food of any kind at any of the restaurants at the resort. We saw Domino’s cars pulling up that had been ordered by customers , however, the resort did nothing to ensure food was available besides giving a free bag of chips and a soda. The closest place with any kind of food was 20 minutes away and after an all day flight that’s not what you want.
With the power out, they were also unable to supply us with room keys. We had to be escorted in and out of our rooms by someone with a master key.
The next morning they tried to downplay the power outage by saying that dinners were being served by 6pm, which was not true.
The ice machine on our floor was out during the week we were there, which was extremely inconvenient. Their explanation was that they were waiting for parts.
The pool was green in color which stayed that way, two or three days later they closed the pool down for some time to try to shock the pool to clean it however, even after the shock treatment, it was still green. Several people did not want to go in. In addition, this is the first time we’ve stayed there that the parking is now $45 a day which used to be complementary and this is on top of the resort fee. This resort has been our go to for over 30 years but next time I’ll think we’ll try somewhere else.

10/10

Exceptional

23 Dec 2025

Andrew

Most amazing location and property. Very accommodating and happy staff

Leisure Family

10/10

Exceptional

21 Dec 2025

Vishal

Staff was friendly, great amenities, freesnirk

10/10

Exceptional

15 Dec 2025

john

Staff are amazing!

Partner

10/10

Exceptional

11 Dec 2025

Mark

Staff is fabulous

Business_and_leisure Family

8/10

Excellent

07 Dec 2025

Mark

Lack of shower pressure was dissapointing. Lack of menu options at all the restuarants including room service was notable.

Leisure Partner

6/10

Pleasant

06 Dec 2025

Bogdan

Nice room, great location, but not a 5 Star hotel when compared to European ones. For example, it took us 3 attempts to have the room cleaned every day before a certain hour; the morning breakfast buffet doesn’t have freshly baked bread, etc

10/10

Exceptional

06 Dec 2025

Matthias Johannes

very nice

10/10

Exceptional

01 Dec 2025

kyle

Amazing facility. Full service resort offered everything you might need.

Leisure Family

10/10

Exceptional

18 Nov 2025

Erin

Property and staff were great. You will need a car if you want to go anywhere on the island as the location is 40 mins north of Kona. There is a shuttle that will take you to some nearby shops and another hotel in the same area which was nice. Gold level is well worth it and the staff really took care of us the entire stay. Would definitely stay here again!!!!

Leisure Family

10/10

Exceptional

13 Nov 2025

Brian

I decided to treat myself and upgrade to the Gold experience at the Fairmont Orchid—and it was worth every penny. From the moment I arrived, Abigail, Jasmine, and Samuel went above and beyond to make my stay unforgettable. Their attention to detail, personalized service, and genuine care truly elevated the experience. Whether it was anticipating my needs, offering thoughtful touches, or ensuring every moment felt special, they delivered the Gold standard in every way.
If you’re considering the upgrade, do it—the level of service and comfort is absolutely worth the extra cost.

Leisure Friends

10/10

Exceptional

03 Nov 2025

Stephanie

Absolutely beautifully place and very comfortable bed. I would stay here again for sure.

Partner

8/10

Excellent

01 Nov 2025

Timothy

Staff was great. Prices are very high. 47 bucks for the sunrise breakfast is ridiculous.

Leisure Partner

2/10

Poor

30 Oct 2025

Anna

Shocking incompetence and lack of customer service. I would not recommend this hotel at all, especially for the ridiculous price.

Leisure Family

10/10

Exceptional

21 Oct 2025

Maria

My husband and I stayed here with friends and had a wonderful stay. We had a partial ocean view and they had an ocean view. Rooms were spacious and service was great. The grounds are pretty and we enjoyed the private beach with snorkeling available at your feet. I wish they would have had umbrellas available on the beach, but once the shade disappeared, we just moved over to the pool area and grabbed umbrella chairs. Perfect sunsets at night.

Leisure Friends

10/10

Exceptional

19 Oct 2025

John

It’s a beautiful property with a nice pool and protected ocean cove for snorkeling. There’s not a lot close by but a great place to relax.

Leisure Family_with_children

8/10

Excellent

18 Oct 2025

Bobby

Very expensive place...Most of the things they list the resort fee pays for our hard to find and get. We kept asking about the pool fruit service it said we got and 99% of the staff gave us a baffled look. Finally on our last day someone walked around with 2 cantaloupe cubes on a stick after 1:00. Ordered hula hula chicken and got one tiny breast and nothing else for $37. The resort is beautiful and the snorkeling was great!

Leisure Partner

10/10

Exceptional

15 Oct 2025

Abigail

Fabulous grounds right on the ocean. They upgraded our room free of charge. Great restaurants and friendly staff.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Shayna

What a beautiful property ! The staff is very friendly and accommodating. The rooms are clean and spacious. We loved getting our own water bottles. The pools are great and the beach access is so much fun . I would love to stay at the Fairmont orchid again! PS you need to try the sticky buns at the cafe

Leisure Friends

10/10

Exceptional

10 Oct 2025

Billi

We stayed on the gold floor and I cannot recommend it enough. The staff was exceptional up there. I did have an issue with a tour guide, trying to pick me up out front and the valets telling him he could not do that. Hopefully they’ll get that stuff worked out. Otherwise it was amazing.

Leisure Family

10/10

Exceptional

02 Oct 2025

Keith King or Sabina

Love this property! They are full service. You don’t have to leave unless you want to. It’s beautiful and the view of the sunsets are gorgeous. The surroundings are lush with tropical plants and pathways to walk. The lagoon is nice for an ocean swim or snorkeling. And they rent the equipment on site too. The staff really makes an effort to take care of the guests.
Dining options need more variety. The breakfast buffet offers everything you could want. 50$ is a lot for the meal because no one in our group is going to eat 50$ worth of food for breakfast. But you are enjoying it on a beautiful patio. With a view of palm trees and the ocean so it’s kinda worth it. Would definitely return to this location

Leisure Family

10/10

Exceptional

30 Sep 2025

William

Great service

Leisure Partner

10/10

Exceptional

21 Sep 2025

Ashley

Must Stay Hotel

Our stay here was incredible. The rooms here are clean & extremely comfortable. The Beach was easy to get a chair and the bar service was great. It is a little ways away from extra shops / restaurants, so would suggest renting a vehicle or taking an uber. The workers on the Gold floor made our stay welcoming and were super helpful. Overall the views are amazing & id recommend to anyone to stay here.

Partner

10/10

Exceptional

18 Sep 2025

Mrs Irina

An amazing property with immaculate gardens, the best ocean views and unforgettable sunsets. The stuff and service were second to none.The only problem was that our stay was not long enough

Leisure Family

10/10

Exceptional

17 Sep 2025

pat

We stayed with the gold reservation status and then it was perfect. Brown’s restaurant was also spectacular.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Mary

We enjoyed our stay! Would stay again

Leisure Partner

8/10

Excellent

13 Sep 2025

Elissa

There needs to be a food & beverage rating here, because that’s the reason I couldn’t give 5 stars. The beachfront bar is terrible (or perhaps just the bar person on the nights we were there?), every one of the drinks we had was horrible, despite being crazy expensive.
Breakfast options are very limited if you don’t have breakfast included in your rate.
We had a reservation at Brown’s Beach House for dinner. Most of the tables are outside with no cover, so when we arrived for dinner & it was raining, they had no table for us. Pretty poor planning.
We ended up going to another resort for a meal.
Everything else at Fairmont Orchid is lovely, but they really need to up their game with their food & bar

Leisure Partner

10/10

Exceptional

08 Sep 2025

Barbara

The Fairmont Orchid is absolutely gorgeous! I love the fact that it had its own private beach, where you can snorkel, paddle-board, go kayaking or go out on an outrigger. There is also a bar at the beach and food service available. The pool area separate from the beach, but they are both right next to each other. The pool area has food service and drink service as well and is very well designed. Everyone is so nice and accommodating. There is a shuttle service that will take you to the surrounding resorts for other restaurant options. The food is expensive so we took the shuttle bus to the little grocery store and purchased things for our room. We found that the food at the restaurants were just OK and not worth the price that we paid. Also, they have yoga every day and daily activities that you can participate in such as hula lessons (which I did), making a Hawaiian lai, discussions on culture and art, etc. You can also golf or play tennis there as well. They also have a concierge that will help you make arrangements for any excursions you want and a car service too. Overall, I really enjoyed this resort and would go again.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Roxanne

Absolutely loved every minute of our vacation stay! This 5-star resort is perfect for those trying to relax and enjoy the beauty of the big island. The waterfalls and lush grounds just make you feel like you’ve escaped to Eden. So many nice touches we couldn’t even name them. The club level is worth every penny! Great breakfast and happy hour snacks. The property is stunning. The room was impeccable. Cannot wait to go back! Highly recommend!

Leisure Partner

10/10

Exceptional

31 Aug 2025

Walking paths and vegetation do a great job of lessening the feel of a large resort - you never see more than a handfull of people at any one moment.

Leisure Family

10/10

Exceptional

31 Aug 2025

Rachael Ann

It’s a large resort and the passages can be a bit confusing at first, but once you are familiar with the layout it’s a breeze. The property hosts many large parties and events on the lawn directly in front of the oceanfront rooms on the golf course side of the property. Be aware of that if you’re seeking tranquility. The beach and pool are great for couples and families. If you are using the spa on site I recommend the waterfall massage. It’s really amazing!
My husband had a window through the floor looking down on the koi pond during his massage. Do not buy water, especially at Browns deli where we unknowingly spent $24 on 2 bottles of water. Not much is priced in their cooler. Bring your resort provided water bottle, there are refill stations everywhere and the filtered water is cold.

Leisure Partner

10/10

Exceptional

30 Aug 2025

bob

...the shizzat

There is so much to like at the Fairmont Orchid. And I guess that's to be expected at $800 and change a night fees and tax figured in. But still....laundry facilities are free and include product....they let me check out late to line up better with my uber to the airport.....AND the people there are SO nice and helpful....let's see....you can hang at the pool or on the beach regardless of the hour....they use water proof wrist bans as room keys....nice metal water bottles as gifts to take home....the location even by Big Island standards is jaw dropping nice...instead of coffee in the room they have espresso machines....sun screen and aloe Vera at the towel hut....free coffee from 5am to 6:30 at Browns breakfast and deli....room service till midnight....I could go on.....I don't usually stay at places this swank...so maybe this is just the way it is at $800 a pop....but still...highly highly recommended....makati...

Self

10/10

Exceptional

30 Aug 2025

yunjee

The facility was so cute, clean and well maintained. Service was good. Every staff at the hotel was professional. Love the food at the restaurant. Pool, fitness and complementary yoga class was outstanding.
Staff at the concierge office was excellent and helpful. This is the best experience and I would like to definitely come back to this hotel for next vacation.

Leisure Family

8/10

Excellent

22 Aug 2025

Emily

Beautiful property, and housekeeping was amazing - they serviced our room multiple times a day. For 600$ a night,

10/10

Exceptional

21 Aug 2025

Stephen

Beautiful location.

10/10

Exceptional

12 Aug 2025

Frank

On a beautiful cove for swimming and snorkeling

Leisure Partner

10/10

Exceptional

10 Aug 2025

Cindy

Beautiful rooms and fitness center. We loved the added touch of in-room chocolates and nespresso coffee!

Leisure Family

10/10

Exceptional

10 Aug 2025

Nataliia

The hotel left a positive impression — very clean, well-maintained grounds, and polite staff. The location is beautiful, and the beach is calm and great for swimming.
On the downside, there are no umbrellas on the beach, which can be uncomfortable under the strong sun; the hotel feels a bit dated; and there are no activities or entertainment on site, which could make the stay more engaging.

Leisure Family_with_children

4/10

Poor

09 Aug 2025

melanie

Big Disappointment!!

Garden view room booked on this site was half garden view half parking lot and construction or maintenance materials view. There were miscellaneous things like wrong number of towels left so I dried off with a hand towel one night, no toilet paper because extra wasn’t left when cleaning. Yes front desk was made aware I ended up grabbing some off the housekeeper cart parked in the hall. Tolerant and understanding traveler so these aren’t a big deal. The big deal was treatment at check out by the guy checking me out when I had a question about my bill. He was rude in a passive aggressive way. And we were offered when we couldn’t do a late check out use of a hospitality room or I can’t remember what they called it. But basically we would have a place to shower and change quickly before we left for the airport. So we planned a water activity in Kona and then drove the almost hour back to use the resort amenity that had been offered. We did not ask it was offered. When we got back to the resort we were treated like second class citizens and sent tot the spa to use the shower and again treated the same when we got to the spa. We did not request the amenity it had been offered so we planned accordingly. Had I known how we would be treated I would have planned differently and certainly would have skipped the almost 1 hour drive to the resort before driving back to the airport. This treatment added to the smaller things equaled a big disappointment in this resort.

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

hugh

Free coffee in the morning.

Leisure Family

10/10

Exceptional

04 Aug 2025

Tracy

It is beautiful

4/10

Poor

04 Aug 2025

Gavin

Pros: hotel was very nice with beautiful grounds and housekeeping was excellent. Nice pool (though not as good as most of the Waikoala resorts that have waterfalls/slides, etc). Nice little beach lagoon with snorkeling for the kids. Cons: They nickel and dime you for everything and manipulate you in ways to force you to spend every extra penny you have. Very unwelcoming arrival - was strongly encouraged to valet, being told we couldn't temporarily park our car for checkin otherwise. (I want to come and go as I please without having to talk to an attendant). And then the guest parking is about a mile away, takes literally 10 minutes to walk from our room to the parking spot. Also, the nearest elevator was broken our entire stay which lengthened the distances we had to walk to get to the pool or beach. They also ran out of pool towels the Saturday we were there, telling me they wouldn't have any more until the next day. This is unfathomable for a Hawaii resort, especially one where we were paying an absolute premium to stay at. Totally unacceptable. Overall customer service was not up to par, I never felt welcome - not the most friendly staff and there was a long wait each of the times I had to talk to front desk. Be aware that you are totally captive at this property - very inconvenient that you have to drive to get any outside food/convenience items (and it takes a long time just to get to your vehicle). So you're kind of stuck here, and I'd look elsewhere next time

Leisure Family_with_children