Name: Wyndham Garden i-City Shah Alam
Address: No. 6, Persiaran Multimedia SkyCity Precinct, i-Ci, Kuala Lumpur, 40000, MY

4/10

Poor

14 Jul 2025

Chaselle

Reception area is welcoming and clean. Rooms are very small, however the beds are clean and very comfortable. Bathroom was dirty with dirty grout in shower and on floor. The bathroom door had wooden strips peeling away. Service for drinks on the alfresco took an inordinate amount of time leading to us leaving on three occasions after waiting. Guests are treated badly if ordering alcoholic beverages. Requests for additional supplies to room were actioned quickly. Room service food was average and trays were not collected from the corridor until late the following day.

Leisure Family

10/10

Exceptional

24 Jun 2025

Faunizan

Close to i city, clean room. Towel smell

Leisure Partner

8/10

Excellent

25 Sep 2023

Komala

Good

Business Self

10/10

Exceptional

18 Apr 2023

Florence

I love the hotel.. staff also are very friendly, especially Fairos, a senior duty manager, very helpful greeted me everyday to make sure im ok, I will definitely be back and want to experience the theme park.

Business Self

6/10

Pleasant

22 May 2022

richard

Picked up the toom phone to order room service and the cable fell out

Business Self

10/10

Exceptional

18 Apr 2022

Thainmuli

Everyting excellent

Leisure Partner

8/10

Excellent

29 Mar 2022

Aliaa

It is a nice place to stay

Business Partner

10/10

Exceptional

20 Mar 2022

MAWARTI BINTI TUDANG

Best

8/10

Excellent

17 Mar 2022

Francis

good place to stay, will prefer coming back

Business Friends

8/10

Excellent

23 Feb 2022

Sulaiman Mohd Zambri

A very good place to stay in as surrounded by the shopping centers and attractions

Business_and_leisure Friends

10/10

Exceptional

13 Jan 2022

Ramesh

1st Time staying in Shah Alam

Easy access to my office. Service outstanding, Very friendly staff with good amenities. Room was comfortable, clean and service staff accommodating.

Business

10/10

Exceptional

31 Jul 2020

Verified traveler

xcellent

Reservation fast and easy, the staff friendly and helpfull, room is clean and neat

Self

10/10

Exceptional

16 Jan 2020

Verified traveler

Cleanliness is good. The room is true to the pictures.

Business Family

10/10

Exceptional

25 Dec 2019

Verified traveler

Already more than 6 time check in this hotel, the best hotel in icity to stay

Business Partner

10/10

Exceptional

19 Dec 2019

ROSMADI

Ok

Nice place & environment

Business

10/10

Exceptional

17 Dec 2019

Kim Meng

Relax trip

Overall the hotel service is great, the food is good and location is easily accessible. The I-City theme park beside is great place for family or friends to have fun. Within walking distance there is also a mall for shopping and other entertainments.

Friends_and_family Family

10/10

Exceptional

15 Dec 2019

Sahrul

Bilik ok dan selesa

Business Family

10/10

Exceptional

10 Dec 2019

Verified traveler

very statisfied to been here!

Business_and_leisure Family

8/10

Excellent

26 Oct 2018

Patrick

no gym and swimming pool, not near to shopping, not many small shops around other than the 7-11 and Old Town Coffee cafe.

8/10

Excellent

16 Aug 2018

Verified traveler

visit Klang

this hotel is located at very near to Klang, just about 5 mins drive. Very clean and quiet. Will
stay again when we visit Klang

8/10

Excellent

24 Jul 2018

Mrs.Ramadhan

NIce hotel, quiet actually, privacy but when i come last week there is some renovation or something drilling, so a bit noisy.. But i would like to come again and again here.. Walking distance to icity..

8/10

Excellent

23 Jun 2018

Adibwineve

perfect hotel..

Everything is perfect.. including the location..room...staff.. & food..

10/10

Exceptional

16 Jun 2018

laith

good hotel

It is very nice hotel and good location. and the hotel and the rooms was clean

Partner

10/10

Exceptional

16 May 2018

Verified traveler

Located in city

Located in city easy to reach other places. Staffs were friendly.

6/10

Pleasant

25 Mar 2018

Verified traveler

Close to iCity Theme Park

Easy access to the Theme Park so very convenient, everything is within walking distance. Staff were very friendly, nice and helpfull.

10/10

Exceptional

24 Mar 2018

Maizatul

Very close to iCity Theme Park.

Easy access to the Theme Park so very convenient. My son loves it so much.
Nice night view as our room facing the Theme Park.
Staff were very friendly, nice and helpfull

Family

8/10

Excellent

18 Mar 2018

Fahami

Best hotel in Shah Alam

Very convenient upon check in. Served very good welcome drink. Nice receptionist and fulfilled all my requests politely.
Room is very comfort and blue-eyed city view. First time saw my name on the TV screen when switched it on. Never seen this before.
WiFi in room is very-very fast. Watched a lot of videos online without any single buffering. Able to remote to office network like working in the office itself.
Good surrounding. A lot of entertainment choices. Easy to find convenient stores, bank and post office too!!
Great variety of food during breakfast. Thumbs up to the most delicious omelette ever tasted.
Very simple check out. Free parking for room guest. Great.

10/10

Exceptional

04 Mar 2018

Rina

Supprise Birthday

Request a slice of cake. But they do simple room decoration. But nice. Ang all is free.

8/10

Excellent

02 Mar 2018

Verified traveler

Expected!

Valued for money, great location.

Partner

6/10

Pleasant

18 Feb 2018

Rose

Disappointed!

We reached hotel around 5:30pm but couldn’t check-in due to the room was not ready yet. The Reception promised to call us when the room is ready but he didn’t call. But when I approached the Reception around 7:30pm, then only he told me that the room is ready. What a disappointment!

10/10

Exceptional

11 Feb 2018

hisyam

nice view, clean and comfortable

easy access to i-city park. room and bathroom were clean. hotel staff were friendly and i will recommend you to stay here. suitable for short gateway

10/10

Exceptional

30 Jan 2018

Verified traveler

Great

Awesome

10/10

Exceptional

16 Jan 2018

Sobitha

Very comfortable stay, friendly staffs, worth the money !

2/10

Poor

04 Jan 2018

Verified traveler

Terrible service, dark dirthole with no internet

Terrible hotel! Check-in was a disaster, as the employee had no idea what to do. The room was extremely dirty, black long hair even on the bedding and towels. The room was extremely tiny and dark, loaded with bugs and mosquitos. Room service terrible: 1h waiting time for 1 meal, and they couldn't charge it on my room because they made an error. Internet doesn't work at all at this hotel. I stayed there for 3 nights, and my room was cleaned zero times. They also deactivated my room card during my stay.

6/10

Pleasant

27 Dec 2017

Verified traveler

good experience.. just walk to go anywhere in ict..a very nice and polite staff

6/10

Pleasant

17 Dec 2017

Verified traveler

Bad view

Spaceless and not match with value. Bad view.
Was the bad experience on this location. I - City was our worse visiting area. No any special at this Park.

8/10

Excellent

10 Dec 2017

Verified traveler

close to icity

very close to icity. everything is within walking distance. the staffs were all very friendly and efficient

8/10

Excellent

04 Dec 2017

Ganesh

The Surrounding is secluded within a theme park making the guess hard to access to more choices out site icity

10/10

Exceptional

03 Dec 2017

zizie

Nearby to i city

Great for staycation, good location to visit i city with walking distance..walking distance to restaurant & fast food nearby..

8/10

Excellent

22 Nov 2017

Ching Cheong

A cosy place to stay

Nice cosy place to stay. Would definitely recommend for a business trip or even a family outing.

6/10

Pleasant

05 Sep 2017

Kamaruldzaman

Air con dirty and not so nice view room given.

Family

10/10

Exceptional

16 Aug 2017

Verified traveler

Lovely Hotel.

Pleasant stay. Thank you for having us.
The breakfast at the cafe was splendid.

Partner

6/10

Pleasant

24 Jul 2017

Boon Siang

A quiet place on weekday!

The place is excellent. However, there are not much amenities nearby. The nearest would be to go AEON Shah Alam. The door slamming is quite loud though.

10/10

Exceptional

08 Apr 2017

Mohd Mawardi

AAAA++++++

8/10

Excellent

21 Mar 2017

Verified traveler

Good

10/10

Exceptional

02 Mar 2017

Sia

It was great and the service was good. Great breakfast although is not a grand breakfast but is worth it. Hotel is inside the theme park can stay until late night at the theme park with no worries.

Partner

8/10

Excellent

27 Feb 2017

dorothy

The toilet very smelly, seems like with the the water outflow beside the toilet bowl, like drain water smell. The tv programme are not fully function as it affected when raining.

Family

10/10

Exceptional

22 Jan 2017

halwani

nice hotel. free parking

hotel provides free parking. package wasn't include breakfast but you can add on for reasonable free. clean room with good view

6/10

Pleasant

11 Jan 2017

syue

Nice hotel, an escape to busy hectic life.

Overall it was a good stay. However, the main power of my room was frequently tripped off and they told me not to use the hairdryer. Sad when it is suppose to be my rights to use it or not. They could have transfer me to another room instead but they didnt. This happens 4 times during my one night stay. Quite disturbing.

10/10

Exceptional

02 Jan 2017

ROZILA

Two keys for the room will make the stay more convinient since the lift need the key to be scanned for us to go back to the room.

Family

2/10

Poor

22 Dec 2016

SYAH (21/12/16-Wednesday)

Do NOT waste so much $$$ and REGRET

It is the most expensive yet a very2 terrible hotel. The hotel doesn't even qualify to b rated mediocre. the Front office staff is polite, then its all downhill. You cant take the lift at the hotel carpark to your rooms, its just for show. Rooms only accessible through hotel lobby. Do not bring any guests or ask people to come because everywhere needs a keycard access which u cant even get another extra. If anything should go wrong in the room and u need MAINTENANCE assistance, be ready to wait and waste 1 or 2 precious hours and expect to be bothered every now and then by the operator that will ask u if their own maintenance staff attended the problem or not. This unprofessionalism will continue and expect to be treated as if u r NOT A GUEST by their security staff which will eyeball u every single time. If u think u can rest here, prepare to be awake the whole night. u can hear the whole floor from inside your room. Babies crying, staff doing 'construction' with hammers n drilling noises, people laughing n couples 'getting busy' are but a few of the ambience at this hotel. i even have proof of drilling noises i recorded and notes i took on how many calls i get from their operator. If i-city is the reason to stay here, trust me, u will not be smiling after checkout. U will just burn holes in your pocket and guess what?. U PAID for all this. Quite alot i must say. STAY AWAY

10/10

Exceptional

18 Dec 2016

Tawamani

Convenient and comfort

More than our expectation.. superb...

Family

6/10

Pleasant

18 Dec 2016

Verified traveler

Nice hotel near to I city theme park

5 minutes walking distance to theme park . Suitable for family.

8/10

Excellent

14 Dec 2016

Verified traveler

Comfy room. Good service. Good food. If possible next time need to remind guests to buy breakfast coupon a day before. Otherwise, nice hotel as overall.

6/10

Pleasant

13 Dec 2016

Ramlee

Appropriate place to holiday with children

Overall Hotel Best Western i-City Shah Alam is suitable for family holidays because of it closes to the tourist center of i-City Shah Alam

Family

6/10

Pleasant

13 Dec 2016

Verified traveler

Water dripping from the air conditioner.
Bed was not properly cleaned.

10/10

Exceptional

12 Dec 2016

Mohamad

Nice hotel and comfortable to stay.

Pleasant stays. Nice facilities around the hotel.

10/10

Exceptional

07 Dec 2016

Gouri

Nice hotel

Family

6/10

Pleasant

05 Dec 2016

Tajuddin

Convenience hotel

Convenience hotel. Walking distance to I city theme park

Family

8/10

Excellent

03 Dec 2016

kojai

Clean hotel

Nice place to stay nearer to i city park. Bring your teeth brush because they not provide to you

8/10

Excellent

24 Nov 2016

Verified traveler

Hotel close to the i city area

Convenient and affortable. Dont mind staying here again

10/10

Exceptional

13 Nov 2016

Puvanes

Value for money for a weekend Stay

My family of 5(adults) stayed for 2nights as we had to attend a wedding at Shah Alam. We chose this hotel as it was close to the wedding hall.
We had checked in well and the staff(especially Mr Sivan) was very kind, helpful and patient with us in all our queries.
My mum is of special needs but we were always helped at or smiled at.
was nice seeing this.
The place is definitely good value for money. I did not get to cover ICITY at all but it was obvious it was a kids theme park.
there is a convenient store and KFC(closes at 1am), Subway and other eateries nearby;
KL is about 45min drive away for your shopping and can easily be Uber-ed or GrabTaxi-ed;
Airport is about 45min away too and we used the same Uber Driver who drove us for our shopping - u might wanna consider that.
we even ordered room service and the price was decent - my fav is the Malaysian Fried Rice.
I think the only con i recall is that my room service for lunch came about 1hour later and I had fallen asleep. but other than that all went well and comfortable.
the other staff like the doorman or cleaning service staff were very helpful and always smiling :)
i will recommend the hotel.
Oh yes, wifi was very good! :)

6/10

Pleasant

02 Sep 2016

Gilbert

Good location, bad cleanliness

Good thing is it is near i-city resort area which is in walking distance and many parking lots in the hotel building. Bad thing is the room cleanliness.

Partner

8/10

Excellent

06 Jan 2016

Erlisa

Awesome stay

Pleasant stay.. A lot of things to do w kids..

Family

8/10

Excellent

05 Jan 2016

NATASHA

Fun for kids

It was fun for families w kids as we cn do a lot of activities.

Family

8/10

Excellent

30 Dec 2015

Puvaneswari

Fantastic Holiday!

It is ideal for families with young children.

Family

8/10

Excellent

28 Dec 2015

Verified traveler

Avoid weekends and eve of public holidays

There must be a solution for hotel guests to return or check in to the hotel especially after 8.00 pm. I had a very bad experience when we couldn't even have access to the hotel lobby due to the heavy traffic. I was very tired and looking forward to some rest but had to go away for 1 1/2 hours and come back after 11.00 pm to return to the hotel.

Family

2/10

Poor

17 Dec 2015

Andrea

poor

Poor front desk service, took too long time for check in.
It's stated check in time 2pm, but the room was still not ready yet after 3pm.
Bathroom smell was disgusting with urine smell.

Partner

8/10

Excellent

31 Oct 2015

Munirah

I stayed there for a short trip and I choose the hotel because of its location. I found that it served the purpose well. The room is clean. I wished the free Wifi is not limited to only 1 device. All in all, the hotel was reasonably priced.

Family

8/10

Excellent

31 Oct 2015

Not Provided

Stay was pleasant.Prefer breadfast to be included in the booking.No easy acces to transport, got to call for taxi and wait.Only I- city in the immediate vicinity. More for a family outing to I-city.

Family

2/10

Poor

30 Oct 2015

Verified traveler

Worst hotel ever!!!

Worst hotel ever from the day we checked in till the day we checked out. Booked for 3d2n stay & we're staying in 3 different rooms. Moving from one room to another due to either the tv is not working or the worst part is the toilet bowl is blockage. No maintenance staff to help to fix the problem, only security guard was sent to our room.

4/10

Poor

26 Oct 2015

Goh

Check in very slow, they not even have the name and booking reference from hotels.com. Took over 30min just for check in

10/10

Exceptional

25 Oct 2015

Mohammad Izzuddin

Great hotel !!

For a 3 stars hotel, i would say it is great !!! Modern, comfortable, very clean & good service by the receptionist, bell boy & kitchen staff.

Family