Pegasus Hotel

Malaysia , Kuala Lumpur
Shah Alam, Jalan Pahat K 15/K, Dataran Otomobil
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75 reviews shown

10/10

Exceptional

15 May 2025

Lisa

Excellent Business Stay with Personalized Service

This was my second stay at the Pegasus Hotel in Georgetown, Guyana for business, and once again, it was an exceptional experience. The hotel is well-located near the waterfront and offers a clean, modern environment with excellent amenities.

My room was exceptional—spacious, quiet, and well-appointed—making it easy to both relax and work. I was even able to host small business meetings in the room comfortably.

What truly stood out was the staff. They greeted me by name each day, remembered my preferences, and consistently went above and beyond to make my stay smooth and comfortable. That level of personalized service made a real difference.

The breakfast buffet had great variety, and the Aura Sky Lounge offered a beautiful view and relaxing atmosphere in the evenings. Wi-Fi was fast and reliable, perfect for remote work.

I highly recommend the Pegasus Hotel, especially for business travelers looking for comfort, convenience, and outstanding service in Georgetown.

10/10

Exceptional

25 Feb 2025

Flora

I wish they had a microwave property.

Leisure Partner

10/10

Exceptional

21 Feb 2025

Justin

I stayed at the Pegasus in June 2024. My daughter and I were travelling to meet the family for a bit of a reunion. All of us booked at the Pegasus while the rest of my family stayed in the older hotel. The hotel gave us a wonderful surprise and upgrade me and my daughter to the new hotel and business suite. As a regular business traveler, I can say that the accommodations were excellent and really shows at this hotel is getting ready to compete in the business market. The accommodations were clean new and the building felt very safe and secure. There was a minor problem with some smells in the shower, but the staff came up immediately flushed and fixed the issues. I plan to return next year and definitely will be looking at the Pegasus as my first choice.

Leisure Family

8/10

Excellent

19 Jan 2025

Rochelle

Everything was great except the gym was dirty. Staffed is very friendly, the manager greeted me and welcome us to the hotel. Before I checked out I notice a note under the door stating we get a complimentary two hours checkout which was very nice because our flight was delayed. We will definitely come again.

Leisure Partner

10/10

Exceptional

28 Dec 2024

Sandra

Unmatched Hospitality and Unexpected Luxuries at t

During my recent stay at the Pegasus Hotel in Georgetown, Guyana, I experienced a level of service that can only be described as extraordinary. From the moment I arrived, I was greeted with warmth and professionalism, setting the tone for an unforgettable visit.

A special mention must be made of Carlos, the manager, whose exemplary professionalism and attention to detail exceeded all expectations. Carlos and his team went above and beyond to ensure my stay was not only comfortable but also imbued with an unexpected touch of luxury and personalized care.

The staff consistently delivered exceptional service, often anticipating my needs before I could express them. Whether it was a surprise upgrade to a room with a breathtaking view of the Demerara River or the thoughtful gestures like complimentary refreshments and tailored recommendations for local attractions, the team left no stone unturned in making me feel valued and pampered.

The Pegasus Hotel itself is a stunning blend of modern elegance and local charm, with well-appointed rooms, excellent dining options, and amenities that cater to both business and leisure travelers. However, what truly sets it apart is the dedication of its staff, led by the remarkable Carlos, to ensuring every guest feels special.

My stay at the Pegasus Hotel was not just accommodation—it was an experience, and one I will not soon forget. For anyone seeking exceptional hospitality in Georgetown, this is the place to be.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2024

sheila tanya

the staff was efficient with my needs

Leisure Partner

10/10

Exceptional

18 Nov 2024

orton

I am thankful to the general manager that went out of his way to make my stay enjoyable.

Leisure Self

8/10

Excellent

26 Oct 2024

David

The Pegasus Hotel in Georgetown Guyana

Our stay at the hotel was wonderful until the last day when there was a failure of the air conditioning system. This made the final day at the hotel, very uncomfortable. Period. The service at the hotel was excellent, and the staff was very accommodating to all of our needs, we would recommend the hotel for others without any reservations

Business Family

10/10

Exceptional

26 Oct 2024

Hugh

Phenomenal Room and View!

My stay was amazing. The room was in great shape, the breakfast omelettes were tasty and the service was great.

Business

10/10

Exceptional

21 Oct 2024

Henry

Loved the food and the room was excellent

Business Self

6/10

Pleasant

19 Oct 2024

claude

There need a big mirror in the room

8/10

Excellent

13 Oct 2024

Swarsatie

It’s ok

10/10

Exceptional

13 Oct 2024

Odane

I would totally stay again

Business Self

10/10

Exceptional

11 Oct 2024

Mahendra

It felt quite cozy and the ambiance was quite nice. Love the peace and tranquility amongst the trees, birds and butterflies.

Leisure Family

8/10

Excellent

07 Oct 2024

Rabindranauth

Bbb

10/10

Exceptional

06 Oct 2024

Imtiaz

There was a problem with our Expedia booking and the manager was extremely helpful in resolving the issue. Would definitely recommend this hotel.

Leisure Partner

6/10

Pleasant

02 Oct 2024

Richard

Checked in late. Female staff member seemd upset and dismissive. Male staff member was friendly.
Despite some upgrades to the property, it still seems a bit outdated and needs some more work.
Appreciated the upgrade at no cost, but as i arrived late there was no meal option available and no water in the room.
Must remember to walk with my bug spray. Mosquitoes were brutal.

Business Self

8/10

Excellent

02 Oct 2024

Janine

Great rooms

Leisure

10/10

Exceptional

29 Sep 2024

Verified traveler

The property was great. Staff/Manager was friendly and helpful

Self

8/10

Excellent

01 Sep 2024

Frank

Ideal for your business trip!!!

Business

10/10

Exceptional

30 Aug 2024

Victor

Very friendly stuff. My say was complimentary upgraded to Executive Suite. The late check out is till 2 pm without an issue.
They even let me extend the check out till 8 pm for a reasonable fee.
The food in the restaurant as well as the breakfast were amazing.

Business Self

10/10

Exceptional

29 Aug 2024

National

This hotel was booked for a business trip. A valuable electronic item was forgotten in the hotel room by one of our team members. The hotel staff secured the item and immediately called to notify us that the item was left at the hotel. We then made arrangements to have the item collected. Kudos to the hotel staff for their honesty.

Business

8/10

Excellent

22 Aug 2024

Verified traveler

Nice hotel

New nice hotel. Room was very nice and beautiful view

Business

10/10

Exceptional

20 Aug 2024

Gary L.

At check in we were shown to our \"deluxe\" room. It was dirty, moldy, with cockroaches scurrying underneath the door. The staff was kind enough to relocate us in the new part of the hotel. our room was clean nad had an amazing view of the city. We would stay at the new pegasus again. Staff was friendly and extremely helpful

Leisure Partner

2/10

Poor

18 Aug 2024

Jerry

Stink hole!!!!! Had dirty linens unmade bed..no towels had to move me to another room … didn’t get to sleep until after 2am

Business Self

8/10

Excellent

15 Aug 2024

Mohamed

There is a wall surrounding the hotel with a double layer of barb wire on top
Of it. It is especially strange that this barb wire walls off the beach from the hotel property. At night it becomes crystal clear why it’s there. It’s to keep the locals out.

Leisure Friends

10/10

Exceptional

04 Aug 2024

Carl

Pegasus hotel. Georgetow

I greatly enjoyed my stay. This was my second visit to this hotel.
The staff were amazing.
I was upgraded to a beautiful view overlooking the ocean.
I will definitely visit again on my next trip in to Guyana 2025.

Self

10/10

Exceptional

27 Jul 2024

Mustapha

The hotel's facilities and services are of high quality. The general manager demonstrates exceptional leadership and management skills. The staff members are consistently courteous and professional in their interactions with guests.

Business

8/10

Excellent

24 Jul 2024

Yondessa

I only spent one night and my stay was a good one. Food service was good. I was particulary impressed by the manger's upgrade of my room. Kudos!

Leisure Partner

8/10

Excellent

17 Jul 2024

Dayne

Good

10/10

Exceptional

09 Jul 2024

Nadira

Great overall experience

10/10

Exceptional

05 Jul 2024

Andrew

The staff was amazing and very helpful

10/10

Exceptional

16 Jun 2024

denayswharie

Staff was great. Excellent experience on our stay 😉

Business_and_leisure

2/10

Poor

12 Jun 2024

Paul

Staff was very very impolite

Business Self

10/10

Exceptional

11 Jun 2024

William

Very clean, good customer service

Business

10/10

Exceptional

01 Jun 2024

ghanwantie

Staff members were very helpful and courteous food was great lovely ambiance around ❤️

Leisure Family

10/10

Exceptional

28 May 2024

Erroll

Enjoyed my stay here. The only suggestion I would make is for the executive suites Lobby to have its own check out/ check in facilities. Loved the service provided by all the staff members I interacted with. Keep up the good job!!

Business_and_leisure Self

10/10

Exceptional

25 May 2024

MAHESH

Front desk staff was beyond amazing and accommodating even though we arrived early for our event.

Business_and_leisure Friends

8/10

Excellent

21 May 2024

Renee

New Pegasus building was quite nice ! Clean !!

Business Partner

10/10

Exceptional

13 May 2024

Ivette

The staff is the best I found in town so far. The rooms are very clean and spacious.

Business Self

4/10

Poor

08 May 2024

Marlon

pegasus. decreased in status

Leisure Friends

10/10

Exceptional

08 May 2024

Suzanne

The staff was very professional and friendly.

Leisure Family

8/10

Excellent

30 Apr 2024

Ricardo

Good for business

Personnel very friendly and helpful. The hotel is very nice and very comfortable.

There were two things I didn´t like though:

When coming down the stairs to the first floor it smelled quite badly, sort of like a sewer. The smell was just on that spot, everywhere else was normal.

The pool was under a chemical treatment during my whole stay.

Business

2/10

Poor

29 Apr 2024

Colin

Hotel location was not the New Pegasus Building where I intended to stay and advertised.

Business

10/10

Exceptional

13 Apr 2024

Camelo

Property is clean and great area in Georgetown close to the sea wall.

Business Self

10/10

Exceptional

30 Mar 2024

Diana

Great

8/10

Excellent

24 Mar 2024

Wesley A

Accessibility, easy parking

Leisure Family

8/10

Excellent

18 Mar 2024

Shareef

It’s been a week since my return but I could not let another day pass without acknowledging the wonderful staff at the Pegasus. During a time of sorrow; they ensured my needs were met and genuinely asked after myself and mother as to how we were faring during a difficult time. The staff at Pegasus extended themselves to ensure an earlier check-in, and late checkout while making sure our accommodations were up to par and satisfactory at all times. Thank you.

Leisure

8/10

Excellent

08 Mar 2024

Shawn

Love the room

10/10

Exceptional

07 Mar 2024

Eric

I want to thank the GM for upgrading our rooms. The rooms in the new tower were very clean and nice. Spacious as well. Staff was polite and very helpful. Felt secure when the team escorted us to our rooms when we arrived at 1 am. Thanks to the team.

Business

6/10

Pleasant

26 Feb 2024

Priemjit

Old building had a lot of mosquitoes
Outside restaurant had a lot of flies and mosquitoes
Facility did not have in room dining or support for food after 10 pm
Staff was friendly but management can improve the overall support for food and drinks 24/7 for those staying at old hotel

Business_and_leisure Self

8/10

Excellent

22 Feb 2024

Darrell

Hotel is still in great condition, stayed in a suite which was very spacious and clean. Would love to see some modern renovations be done to the hotel as there is great potential there. Nonetheless the property was well kept, extremely close to the seawall which is convenient. Overall my family and I had a great stay. Be mindful of the mosquitoes!

Leisure

10/10

Exceptional

19 Feb 2024

Bevaun

Awesome

10/10

Exceptional

31 Jan 2024

Selena

Stay was brief and everything was satisfactory

Leisure

8/10

Excellent

01 Jan 2024

deonarain

Location is good

Leisure Partner

10/10

Exceptional

10 Dec 2023

Medhawati

Warm hospitality from GM Carlos Montenegro and staff made a grief-stricken trip tolerable. Our room was upgraded, without additional cost, to an executive suite which was quite comfortable and comforting.

Special shout-out to servers Donnata and Stevanelle and Ritchie and Victor of the Executive suites.

Much gratitude to GM Carlos for his letter of condolence. Thank you for your caring ways.

For its hospitality and cleanliness, we highly recommend Guyana Pegasus hotel to all visitors.

6/10

Pleasant

07 Dec 2023

marco

For the price paid. It is well below the standard expected. room and bathroom are basic ,

10/10

Exceptional

26 Nov 2023

Yonette

I like the ambiance and professional manner of the entire staff.

Business_and_leisure Self

6/10

Pleasant

25 Nov 2023

omatee

staff was always willing to help - my coffee in room was mild and Kevin in reception gave us 2cups from his office.
housekeeping said they dont have body lotion for the rooms but she still went and found 1bottle for me on the day before we left.
Food was better than vendors out of hotel. We ate in. The area by Bar/Grill needs lighting for reading menu. The tile needs repairs or women should be careful with heels. For safety wear flats.
Not enough waiters on a busy night. The live band could put u to sleep.
Wifi worked good.
Housekeeping cleaned up good.

Business Family

4/10

Poor

05 Sep 2023

DEBBIE

I previously stayed at this property which was not my best stay. Food was awful and the service was slow but the location was ideal. I booked another stay at this hotel for Aug 20th 2023 the day C’bean airlines cancelled all flights and despite me calling the Hotel to inform them of the situation and me asking them to shift my dates rather than refund me, they have refused to do either. The cancellation was no fault of mine and their approach was dishonest and lack integrity! I WILL NEVER STAY HERE AGAIN!

Business Self

10/10

Exceptional

01 Sep 2023

Mark

No commmet.

Family_with_children

2/10

Poor

30 Aug 2023

Daan

Due to strikes with airline, was forced to cancell trip to Guyana. Hotel was not willing to (Partially) refund

Paid for 5 nights without stay. Usually Hotels do not refund 1st night on cancellation.

6/10

Pleasant

08 Aug 2023

Amanda

I was originally supposed to be in the old building, and was upgraded to the new building. Unfortunately, it isn’t convenient for the elderly or small children as you have to walk across the parking lot to go to restaurants or use the pool. The new building’s room was very nice, spacious and clean. Though it did lack basic necessities and room service. The staff attempted to be accommodating and make up for the inconveniences. Letters to clients need to be proof-read as it lacks professionalism. Overall it was an okay stay, but I wouldn’t return.

Leisure Family

10/10

Exceptional

06 Aug 2023

Judith

I’m Guyanese traveling alone, so am aware of the crime. On my first day I expressed concern. There was no time I felt unsafe. The staff was helpful at all times. They escorted me next door to the bank. Johnny, the security guard got me a cab at nights & always greeted me with, “I’m glad you’re back safely.” The General Manager followed up to ensure all was well.
Albeit, the hotel is not the 5-star I remembered when I lived there, however the rooms are clean, service is slow, food is good, poolside is nice and mostly as safety is of paramount concern for me. I would definitely stay there again.

Leisure Self

10/10

Exceptional

05 Aug 2023

David T

Leisure Partner

8/10

Excellent

24 Jul 2023

SUNIL

The property was ok, the price was on the highend and the property didn't reach that standard

10/10

Exceptional

21 Jul 2023

Vasais

Nice rooms!

Business Self

10/10

Exceptional

19 Jul 2023

Kevin

Welcoming

4/10

Poor

14 Jul 2023

Radha

Just disappointed that the pool was not available while our stay …will not choose this Hotel again!!!

Leisure Family

6/10

Pleasant

22 May 2023

Dexter

They had coffee in the room & we had to go down to the lobby to ask for a spoon. The hairdryer was screwed down in a drawer & not in the bathroom so there was no mirror to dry your hair. The TV really sucked, there was only about 4 channels that worked. They had limited dining choices, and they do not have a gift shop.

Leisure Partner

4/10

Poor

20 May 2023

Shaikh

The Hotel applied one day room rental penalties even though the late arrival was due to airline/flight cancellations, and early checkout penalties are uncompromising.

Business Friends

10/10

Exceptional

09 May 2023

Orton

My time spent there was at the new Pegasus. It was an incredible stay.

Self

10/10

Exceptional

26 Apr 2023

stephen

Was born here so after 40 years I’m back for a brief visit. Always wanted to hole up in the Pegasus lol. Carlos the manager arranged an airport pick up which was great.Plane landed at 11 pm. Thank you sir. The hospitality of my people were exceptional at the hotel. All inclusive breakfast was very nice. One morning they served pepper pot!!! I’m a runner…and the hotel is smack right by the sea wall. It was fantastic running on the wall. Got some mileage in oh man that was a unique experience.The hotel gym had every piece of equipment I needed. Pegasus ROCKS!!!

Leisure Self

8/10

Excellent

24 Apr 2023

Ballo

I stayed in the new tower. It was very luxurious. Very spacious and comfortable. For a brand new building. It does have a little minor growing pains here and there. Overtime. These should be our note and it would be one of the best place to stay at in Georgetown…

Business_and_leisure Self

10/10

Exceptional

21 Apr 2023

Balwant

Friendly and transportation.

Leisure