DoubleTree by Hilton Istanbul

DoubleTree by Hilton Istanbul - Tuzla

Turkey , Istanbul
ICMELER/TUZLA/ISTANBUL, Evliya Celebi Mah. Mustafa Kemal Cad 5,Tuzla
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50 reviews shown

10/10

Exceptional

27 Jun 2025

Kathya

A holiday in Tuzla

A beautiful place in Tuzla, comfortable with an excellent location. No complaints. Very supportive staff. The facilities were as shown in the pictures. A nice place for relaxation and places of interest nearby. We will come back for sure!

Friends_and_family Friends

10/10

Exceptional

01 Mar 2025

Dr Nigel

Stray dogs

10/10

Exceptional

03 Dec 2024

Michael

Staff is helping

Leisure Family

2/10

Poor

13 Mar 2021

Verified traveler

Really disappointed form the Hotel. I can't imagine that could be Hilton. If that is Hilton the quality is really bad. Paid for 500 m2 room. First we were given a room no more than 20 m2. After a dispute they moved us to a room no more than 40 m2 smelling like mold. Afterwards we were given a third room even smaller than the previous one. We paid extra for sea view. The view was the road which was pretty much busy all the time. Apparently, according to the latest price list we have payed for 3 rooms but used only a small one with a bedroom and tiny living room.

Business Family

6/10

Pleasant

09 Jan 2020

Eric

The area around the hotel isn't well suited for walks. It's a business hotel with a very friendly staff.

Business

8/10

Excellent

26 Oct 2019

Mark

Very good

Business

8/10

Excellent

09 Oct 2019

Henrik Krull

usiness trip in Tuzla

Stayed there for few days, friendly staff, good restaurant.
Did complain about a smell from drains in bathroom and light not working in bathroom as well and problem was not sorted out 3 days after and upon checkout.
Have stayed at the hotel before and are generally happy to stay and I am sure hotel will fix problems before next stay.

Business

10/10

Exceptional

18 Jun 2019

Thomas

I had a very enjoyable stay and was looked after very well by Hakan Bey in the front desk and Erkan Bey the bell boy

10/10

Exceptional

20 Apr 2019

Irem

I could not spend so much time but it was nice.

Family

8/10

Excellent

07 Apr 2019

Graham

Great but could be really great

I'll start this review by saying that I would definitely stay here again. The hotel is convenient for the business I do in Tuzla and even though it is, if it were not to my liking, I would find somewhere else to stay. So, potential guests, have no fear. However, some improvements need to be made. For a start, the practice of routinely telling arriving guests that they have been upgraded to a suite should stop. Especially since I have booked a suite and they will know this in any case. Secondly, the room service needs to be improved. On the four consecutive nights I stayed I never had my room fully serviced. Day one you get your minibar refreshed but no bed made, no bathroom cleaned. Day two you get bed made, bathroom cleaned, but no minibar refreshment. And so it goes. Room service orders are frequently mis-delivered. In other words you don't get quite what you ordered eg. buffalo mozzarella is delivered as mozzarella and avocado salad. Which is sort of fine unless you hate avocado. But, that said, these are niggles and can be fixed. The hotel staff are generally very good. The place is very clean and well kept. Gym equipment is excellent. The food itself is delicious and well prepared. I would definitely recommend the hotel to other guests but with a caveat; be prepared for some minor inconsistencies.

10/10

Exceptional

23 Mar 2019

Graham

The place to stay for business in Tuzla

Very enjoyable stay in a top quality hotel. Although the hotel is nestled between a very busy shipyard and a very busy motorway this does nothing to detract from the quality of the accommodation, hotel cleanliness, levels of service and facilities on offer. The hotel food menu is not only very well priced but the food is great too. The gym, so often a bone of contention in hotels is extremely well maintained and well stocked with a good array of equipment. Room service were prompt and efficient. I didn't have the opportunity to use the spa facilities but if they are anything like the rest of the hotel I'm sure they will be excellent. From what I could see, the majority of guests here were staying on business, mostly associated with the local shipyard and I am sure that this hotel provides a very good home from home for those guys. I thoroughly enjoyed my two night stay here. In two weeks I will return here for a further 4 nights and I am looking forward to it.

10/10

Exceptional

21 Mar 2019

Verified traveler

I want to thank the wonderful staff at this hotel in my recent stay there. I was totally taking care of. I never felt away from home. The food was superb and my Turkish tea was right on the point on the coldest nights. My room was clean and spacious. I would always come back there. Thank you for making me feel so welcome. Keep up great work😘

Leisure Self

10/10

Exceptional

18 Feb 2019

Emma

Great service as always with this double tree Hilton , speedy check in . clean and spacious room .

8/10

Excellent

03 Feb 2019

yudhveer singh

Spend for the brand

The hotel is good especially the warm cookie. Everything works as it is supposed to. However, there is nothing special for the steep price you pay for a night. Also wifi is very average. You can't make a whatsapp call without getting disconnected every minute or so. I would say the hotel is very suitable for people who have some work/meeting in nearby shipyards.

10/10

Exceptional

25 Dec 2018

Henrik Krull

Business trip to Tuzla

I have been staying at same hotel about 4 times now and are always happy with the stay. Surroundings is not son nice, but use of Uber or Taxi makes it better.
Hotel could de better in terms of cleaning, found food leftovers in my room, and they were still there upon checkout and I stayed there 2 nights.
We also had a heavy rain and windows were leaking so carpet was soaked.
Otherwise a very friendly staff and in general good service, will probably stay there again, but mostly because no other other is that convenient in location to my business visits.

8/10

Excellent

07 Dec 2018

Verified traveler

The staff at the restaurant were helpful and the food was very good too

10/10

Exceptional

13 Mar 2017

Verified traveler

Nice hotel, staff needs training. Overall good experience.

8/10

Excellent

17 Jun 2016

Nanda Kumar

Tuzla Hilton

Short and good. Have stayed here many many times. As always the service and the staff are good.

10/10

Exceptional

30 Jan 2016

Verified traveler

SAW Airport hotel

It is a great hotel near the airport. The spa is wonderful, the rooms were super comfortable. The food was good at the restaurant. The shuttle was only available from 9 am in the morning and we left at 6:30. This was a drawback but taxis are readily available. The warm cookie upon arrival was yummy.

10/10

Exceptional

16 Nov 2015

Mark

Great Hotel

Good quality hotel with very helpful staff who always said hello and smiled. Resteraunt food was good quality.

2/10

Poor

24 Aug 2015

meshari

Dad hotel bad servise

Bad hotel bad location bad servis bad cooking and resterant

10/10

Exceptional

04 Jan 2026

frank

8/10

Excellent

30 Nov 2025

Very nice room and very clean. Really good service

10/10

Exceptional

19 Nov 2025

Ogün Haziran

Çok çok kaliteli bir mekân.

Friends_and_family Family

8/10

Excellent

16 Jun 2025

Leyla

Genel olarak memnunkaldığım bir otel... Çalışanları müşteri memnuniyetine özen gösteriyor
Teşekkü ediyorum

Friends_and_family Family

2/10

Poor

30 Aug 2024

Morten hangstrup

Dårlig senge og Dårlig aircondition samt intet i nærheden af butikker eller bar.

Business

2/10

Poor

22 Jul 2024

Mehmet

Her şey aslında güzel başladı, fakat gece 02:00'ye kadar bitmeyen müzik sayesinde uyuyamadık. Müzik devam etse bile pencerelerin ses geçirmemesi lazım - çift camların bakımlarını yaptırınız!
Bunun yanında yatak odamızın sanırım yakınında bir yerde malzeme odası vardı, kapısı her kapandığında yataktan sıçradık adeta! Pazar sabahın 08:30'unda başladı bu sayede uyandık. Ve o gün 8 saatlik araç seyahatim olduğu için berbat bir gece geçirdim.
Malzeme odası kapısının ayarını yaptırmanız lazım!

Friends_and_family Family

8/10

Excellent

21 Jul 2024

Yunus

Banyolarda üst katların sifon sesi çok fazla geliyor. Muhtemelen yalıtımsız boru kullanılmış. Onun dışında bir sorun yok. Otelin her şeyi güzel

Friends_and_family Family

6/10

Pleasant

03 May 2024

Ki Suk

House Keeing musste ich 2mal rufen um Badutensilen zu bekommen. Die Rechnung wollte die Reception per email schicken, gut, aber ich musste 4mal anrufen, Kollege hat direkt an der Rezept nochmal gefragt, tuerkische Mitarbeiter hat nochmal angerufen...nach 4 Tage hab ich endlich bekommen.

Business

10/10

Exceptional

29 Oct 2023

Verified traveler

Memnuniyet

İlgi alaka temizlik sefa beyin yardımcı olması

Partner

6/10

Pleasant

16 Sep 2020

Yunsung

God

Good

Business

8/10

Excellent

13 Sep 2020

Yunsung

Good

Good

Business

10/10

Exceptional

31 Aug 2020

Ilker

Personel

Personel çok iyi ve güleryüzlü

Partner

10/10

Exceptional

22 Aug 2020

Deden

Sehr schöne Unterkunft. Minus personal nur wegen englisch Kenntnisse. Sonst top.

Leisure Self

8/10

Excellent

09 Mar 2020

STEFANO

ottima posizione per lavoro

Buona esperienza, ottimo per lavoro, vicinanza cantieri Tuzla

Business

6/10

Pleasant

09 Jan 2020

Knud Frede

Ekstra betaling grundet fejl.

Hej.
Da jeg checkede ind den 2 januar ved 21:00 tiden
blev jeg afkrævet betaling for 2 nætter selvom jeg fremviste
kvittering på betaling via Hotel.com. Jeg betalte med Master Card og fik aftalt med receptionen at manager
Vokan ville tage sig af sagen når han kom næste dag ved 9 tiden. Han oplyste at der var sket en fejl og ville føre det afkrævede beløb på 1088TL tilbage til min konto. Beløbet er dags dato ikke modtaget selvom jeg henvendte mig til hotellet i går.

Business

6/10

Pleasant

27 Dec 2019

hakan

Sıcak havuz ve jakuziden buram buram Klorlu buhar

Friends_and_family Friends

8/10

Excellent

23 Dec 2019

Ahmet

Güzel bir otel ancak gürültüyü önlemesi gerekli.

Otelin arka bahçesi içinde mevcut bir eğlence mekanında oluşan yüksek sesli canlı müzik nedeniyle gece 12:00 ye kadar uyuyamadık.

Hoparlörler, amplifier lar ın bu kadar yüksek derecede açık olmasına gerek yok bence söz konusu mekan zaten küçük ve içeridekilerde muhtemelen aşırı ve sürekli yüksek sesten dolayı rahatsızdır. Bu otele sırf bu yüzden tekrar geleceğimi sanmıyorum.

Friends_and_family Family

6/10

Pleasant

04 Sep 2019

ulviye cigdem

Fiyat performans oranı kötü

Kesinlikle verilen parayı hak etmeyen ve Hilton standartlarından olmayan bir otel.

Friends

10/10

Exceptional

10 Aug 2019

Verified traveler

Hotel tres propre gare a côté.
Piscine très bonne.
Restaurant bon

Leisure Family_with_children

6/10

Pleasant

18 Jun 2019

CHUN WA

服務不錯，但空調不能調整溫度，牀單很多毛粒

8/10

Excellent

04 Oct 2018

Mikael

Decent business hotel

The rooms are nice but the bathroom had a real stench of sewer. Breakfast could be a little bit better

4/10

Poor

31 Jul 2018

vedat

Enttäuschende Anlage

Bad schön groß aber Badewanne keine duschbrausse vorhanden bei der Dusche muss man wassertemperatur einsteller von Hand heben sonst geht das Ding von kalt auf heiß
Allgemeiner Zustand Bad war Katastrophe
Zimmer groß aber alles verdreckt
Safe ohne Funktion
2 tv aber eine Fernbedienung
Couch null comfort
Zimmerbar überteuert wen man für eine kleine toblererone 10 TL verlangt dann hat man einen Dachschaden
Pool außen Bademütze Pflicht ist ok aber wen die liegen statt weiß braun ist sollte man es mal mit putzen anfangen
Genau wie die Matten waren voll mit pflecken
Meine Kinder wurden irgendwo hin geschickt zum Umziehen Außenanlage Katastrophe aber rennen 4 Leute rum und kontrollieren ob man Mütze tragen tut statt zu putzen
Einfach Skandal wären lieber in eine Pension gegangen für die Hälfte vom Preis wäre 1000mal besser gewesen

10/10

Exceptional

22 Mar 2018

Paulina

GREAT HOTEL

8/10

Excellent

22 Feb 2018

HANSOO

very satisfactory for business at the territory

10/10

Exceptional

10 Jan 2018

John

Great

Middle of almost nothing, but very close to shipyard business. Nice with everything you might need.

10/10

Exceptional

13 Oct 2017

Zafer

Familie mit Kinder

Sehr angenehm! Immer wieder.

Family

8/10

Excellent

23 Aug 2017

serdar

@ this great hotel service room please and I'll Beyonce have things was OK

2/10

Poor

15 Jul 2017

ela

hayal kirikligi. en kotu konaklamam oldu.

ilk kez hotels.com la book yapdim ve bu hotel bizde iki kez odeme aldilar ve hotels .com ayri biz ayriyiz diye? personalin birtanesi biz yardimci olmayiz siz hotels.com arayin dedi ve ben sok oldum. ben hala odeme bekliyorum. hotel gidin hotels.com da alin dedi. luften bu hotel le gorusup benim sorunumu hal ederseniz anca ozaman guvenirim. bu durumda hotels.comla bir daha booking yapamam. ve 5 yildizli hotele rahmen personal hizmetlerini hic bege medim

Family

10/10

Exceptional

12 Jan 2017

Verified traveler

Super Personal, toller SPA

Nah zum Meer, zum Einkaufszentrum.
Heilwasser im Bad, Pool und Spa

Family