Name: The Cascades Hotel at Sun City Resort
Address: Sun City Resort, Sun City, 0316, ZA

10/10

Exceptional

21 May 2026

Steven

A very clean hotel with lovely views. Staff were all very friendly and helpful.

Partner

6/10

Pleasant

20 Apr 2026

Gina

The hotel is tired and in dire need of a refresh.
The bathroom in the room especially is in desperate need of an upgrade. On a positive note, the staff are friendly and helpful. The hotel offers an excellent breakfast buffet.

Family_with_children

8/10

Excellent

28 Mar 2026

Saif

Very nice

10/10

Exceptional

23 Feb 2026

Marwan

Stay was nice and this hotel in middle of everything

4/10

Poor

29 Jan 2026

katrina

The hotel was mostly old and dated which isn’t a huge issue for me except that the bottom floor had a terrible musty smell (unsure if it was coming from inside or the stagnant looking pond outside the doors).

The dining area was very dark and the food, although a large spread, wasn’t the greatest (although as a vegetarian I can’t speak to the meat options). For example, the pancakes were always hard from sitting in the warmer, the yogurt was watery and the granola was stale. It is difficult to get hot drinks and every day we did not get them until we were done our food. The tea also tasted very odd (perhaps made with unfiltered water?). We all developed some mild GI issues while staying here, unsure if it was from the food/water or something unrelated.

The rooms were decent (no balcony in our room which was a big disappointment as the photos showed a balcony for our room type). Room service never replaced our one tiny bar of soap (for 4 people) and when I asked the person who came to offer towels for soap they said they didn’t have one and did not offer options to get one.

The concierge service was very poor - usually no one at the desk and we would get conflicting information on activities from different staff when we did speak with them.

The good things about this hotel are the pool area (one heated pool, which was nice but almost too warm, along with one unheated) and the location (directly across from the central mall.

We would definitely not stay here again.

6/10

Pleasant

28 Jan 2026

Murray

A tonne of staff who dont do a lot by way of service. Ignoring you is their speciality and talking loudly amongst themselves is their true talent. For a 5 star venue its terrible, it ranks more as a 3.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Douglas

Overall a great location for everything! Hotel, golf and staff superb

Leisure Partner

10/10

Exceptional

27 Dec 2025

Tafara

Great place for my family and I. Great for families

Leisure Family

8/10

Excellent

17 Dec 2025

Farana

Rooms could do with an update

10/10

Exceptional

20 Nov 2025

Catherine

Huge room, great service and excellent location

Leisure Partner

10/10

Exceptional

14 Nov 2025

Catherine

Room huge, very clean and excellent aircon

8/10

Excellent

18 Sep 2025

Olaitan

The cascades was a nice experience, i think it needs a little bit of modernization to further improve the experience. The building seems a bit dated.

Leisure Family

10/10

Exceptional

04 Sep 2025

Karen

Outstanding service and excellent facilities. Particularly enjoyed the Wave pool and Breakfast

Leisure Family

8/10

Excellent

06 Jul 2025

Lisa

Stay was comfortable and convenient. All in all a great stsy

10/10

Exceptional

16 Oct 2024

Marj

Thought they would have an in house fitness centre but otherwise very nice place.

Leisure Friends

8/10

Excellent

16 Oct 2024

Lynette

I loved most things about the Cascades Hotel and Sun City. The hotel is a little dated but this is made up for by the facilities and ease of getting around the hotel and complex in general

Leisure Partner

10/10

Exceptional

05 Jul 2024

HILLARY

Everything is good except the furniture and finishing in the rooms are quite old fashion for such a beautiful hotel

Self

10/10

Exceptional

07 May 2024

Kaveri

Great venue for couples and families.

Business_and_leisure

10/10

Exceptional

08 Mar 2024

Kerry

Loved our stay and kids really enjoyed !

Leisure Family_with_children

4/10

Poor

23 Dec 2023

Rachel

Pros - water park is fab for kids, grounds are lovely

Cons - Old property, rude staff (especially at check in - never seen anything like it), took ages to have sofa bed in family room made up, sofa was missing cushions, lights in room didn't work, bath didn't drain, mould in shower

Leisure Family

6/10

Pleasant

17 Nov 2023

Mark

Glory days well behind it

Tired, under occupied and felt a shadow of what it used to be. Bar closed early, restaurant very average and reception staff unhelpful, asking for £80 for a 2 hour check out extension when the hotel was almost empty.

Partner

10/10

Exceptional

04 Nov 2023

Bruce

Feels like one of the high end Las Vegas resorts

Leisure Family

8/10

Excellent

31 Aug 2023

Debbi

The facilities are quite dated but the staff were wonderful and we thoroughly enjoyed our stay! Great location for accessing Sun City.

8/10

Excellent

20 Aug 2023

LUZOLO JOSEPH

Convenience

Leisure Family

4/10

Poor

11 Jun 2023

Jonathan

The hotel is ok, but service levels are lousy.

In particular, my experience at the Luma Bar was atrociously bad. After waiting for 20 minutes for any kind of service, I got fed up and ordered a drink from the bar. Then after they brought me the (correct) order, a few minutes later another waiter came over and asked me if I’d started drinking it, in a weirdly accusing way. I don’t know if he thought I’d been given someone else’s drink, or if there was something else going on. In hindsight, the vibe was such that someone could even have contaminated the drink (seriously - it was weird - I should have walked out).

Then there was a stupid debate about the bill. I’ve never been in an alleged 5-star hotel where you couldn’t just charge it to the room. The guy could have just checked, but instead he started arguing about it. And in the end I charged it to the room anyway.

So I’ll never return, and my recommendation would be you don’t go either.

Leisure Self

8/10

Excellent

11 May 2023

Raouf

Excellent stay with friendly staff except that next morning my room was not cleaned till 4.00 pm. I had to call the reception to complain and they fixed. Other than that everything was perfect

Partner

8/10

Excellent

02 Apr 2023

Johanna

Loved the surroundings, the gardens, the activities and how close it is to Pilanesberg. Breakfast was amazing. Well worth it.
Grill room at the palace. Amazing food.
Disliked the Greek restaurant. Food was not up to standard.

Leisure Family

6/10

Pleasant

23 Mar 2023

Anita

We had a dreadful check in, my worst check in ever. Upon arrival the reception notified us that the System cancelled our booking, after travelling for more than 10 hours, being tired already, this was not good news.
The manager was called, no sympathy, not re-assurance, the were just busy on the phone and on the system the whole time, we showed them our confirmed and paid booking and we also show our bank statement where the money was deducted.
After an hour of standing around, not knowing what is happening, they finally gave us a room.
No compensation, no sympathy, nothing.
Room was very nice, large, great bathroom, but the bathroom is just a bit smelly, we did report it.
Nice TV with various channels.
Breakfast was amazing, but all staff at the Cascades are unfriendly, which was not nice.
Would rather stay at one of the other places in future.

Leisure Partner

8/10

Excellent

13 Mar 2023

Shaun

The stay was good but the rooms are becoming dated and old. Some items were slightly damaged and some of the pool side day beds were really old. The place needs a revamp. Doubt I would book the Cascades again.

Leisure Family_with_children

6/10

Pleasant

18 Feb 2023

JASON

It’s ok . Very dated and probably worth spending the extra to go to the Palace hotel up the hill.

Friends_and_family Family

10/10

Exceptional

05 Dec 2022

Richard

Very much enjoyed the property. Great golf course and good food. Very relaxing vacation.

Leisure Family

10/10

Exceptional

01 Nov 2022

peter

Golf weekend

Great stay, rooms are first class, beds and pillows super coomfy.
Breakfast is first rate, and if undecided..go for it and skip lunch. Huge array of hot and cold, fresh pastries and smoked salmon ( Lax)

Partner

10/10

Exceptional

01 Oct 2022

Rethabile

Excellent facilities.

Leisure Family_with_children

10/10

Exceptional

04 Sep 2022

Wenjie

Wonderful place for family a must go holiday resort

Business Family

10/10

Exceptional

09 Jun 2022

Rees

Excellent stay

Friends_and_family Friends

10/10

Exceptional

06 Jun 2022

Lisa

Beautiful views

Wonderful setting. Great staff. Rejuvenating week.

Partner

10/10

Exceptional

23 May 2022

Ncumisa

I liked their restaurant where they serve the breakfast buffet it was excellent

Leisure

8/10

Excellent

05 Mar 2022

Catriona

The property was fine limited dining and everything shut by 10pm.no buffet at soho at night either.menus for snacks limited no milkshakes or ice cream in bar .at cascades no sandwich options either

Leisure Friends

6/10

Pleasant

14 Aug 2021

Marthinus

Unfortunately not a 5-star experience

Although the hotel was fine, it appeared rather dated with very slow elevators and the value for money is questionable. Rooms were clean, but the service all over the property were not really up to standard for a 5 star hotel. Check-in was slow and and the Gatsby Spa did not change our booking as requested telephonically, so we ended up not going at all.

Partner

6/10

Pleasant

03 May 2021

Warwick

The mediocrity

The hotel is in need of a facelift. The rooms are comfortable but not 5*. There is a palpable lack of management presence. Breakfast on Saturday was very chaotic. Having to rely on waiting staff to bring milk for cereal and coffee is a terrible idea. There are not enough of them. Check in was slow on Friday evening. The staff just don't seem to have any basic manners. They are constantly shouting at one another and ignoring customers. A bit of basic etiquette. That isn't to say that they are malicious or intentionally rude because one on one each of my interactions was positive. In general though there is a disconnect between the star rating and the general service level. You should not have to ask to have things done at a 5* hotel. The staff should know to take bags to rooms, service rooms, notify customers when there is a water problem... etc.

Friends_and_family Family

6/10

Pleasant

05 Jan 2021

Chris

Large, clean, very nice room...zero complaints...until you open the drapes. ONLY get a high floor. We were on the third floor (lobby level) and the view was garbage. Dirty grounds, hoses everywhere, really nasty for the price. They should greatly reduce the rates on lower floors...I would have gladly paid more to be higher. Again, great room but get above the horrific view.

10/10

Exceptional

23 Jan 2020

Natacha

Awesome

Great stay!!! Went for honeymoon!!! Too much to do so little time

Partner

4/10

Poor

08 Jan 2020

Verified traveler

What was once an impressive 5-star hotel is now a disappointing experience. Lack of investment means it is very dated. Only one out of three lifts working most of the time. Sun International should be ashamed. This does not represent a 5-star hotel.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2020

Lizanne

Friendly and accommodating staff. Beautiful setting around the golf course. Vegetation beautiful and view from window was breathtaking. Breakfast was delicious and we enjoyed our stay.

Leisure Family

8/10

Excellent

18 Dec 2019

Letitia

Holiday

I really enjoyed my stay; service was not always excellent, but acceptable. I would stay there again in the future.

Partner

4/10

Poor

08 Oct 2019

Andrew

The food and beverages were reasonably priced. The Pool was nice. service staff need training. The beds need new mattress's (they sag on both sides). Our balcony was never cleaned, and the patio table/chairs were falling apart!

Leisure Family

10/10

Exceptional

10 Sep 2019

Warrick

It was amazing,only problems need to sort the lifts out

Partner

8/10

Excellent

28 Aug 2019

Fiona

A beautiful hotel. For a five star hotel it had a few disappointing points. A lot of the crockery was chipped. Being attended to at breakfast also was very slow. The room we were assigned to hadn’t been properly cleaned so they put us in another room where the air conditioning didn’t work. They only came the next morning after I asked twice for it to be checked.

Leisure Family

8/10

Excellent

26 Aug 2019

Verified traveler

Very old and dilapidated. But great friendly staff, and amazing setting..

Leisure Family

8/10

Excellent

13 Apr 2019

Verified traveler

Great for family fun.
Well staffed but lack proper training.

Room disappointing- shower difficult to use. Not 5 Star hotel.

Leisure Family

2/10

Poor

04 Apr 2019

Verified traveler

Dining room waiters need to be trained to a 5 star standard. Broken cupboard doors in dining room need to be rehung. The hallway on the 5th floor leading to our bedroom smelt damp and musty. In the bedroom the windows had not been cleaned recently, there was no desk lamp, the AC was totally ineffective and the TV, refrigerator and coffee station failed to work during the second night we were there. One ply toilet paper is unacceptable in a 5 star resort. One light bulb not working in one bedside lamp.

Leisure Partner

8/10

Excellent

26 Mar 2019

Verified traveler

Clean and good comfortable bed but no mini bar.
Great location with a fabulous view.
Always a special place.

Friends_and_family Family

8/10

Excellent

24 Mar 2019

Tracey

Not the best in terms of cleanliness

The hotel bathroom was a little dingy. There was blood on the hotel duvet, which we only saw when we got into bed that evening. It was clear to us that the bedding wasn’t changed for our stay.

Family

8/10

Excellent

26 Feb 2019

Wiseman

It was average

Family

6/10

Pleasant

13 Feb 2019

nicole

More like a 2 or 3 star hotel

The Cascades is certainly not a 5 star hotel. Nor is the service. Our sliding door came off the rails as it hadn’t been cleaned in I’m sure months. It took nearly an hour for someone to come fix it after calling 4 times.
Our appliances were not working - and while we called for it to be fixed - it was not.
There was a live cockroach in our room.
There was very little service in by the pool area so we went to another pool.
The breakfast area was also minimally serviced and when ordering a coffee it was brought from another location so only came once you had finished eating.
The list goes on.
When we went to reception before checking out - and I tried to explain all these issues - the lady at reception stopped me and said she doesn’t deal with complaints.
I spoke to the complaints manager who advised I email all these details. Which I did. It took nearly 2 weeks for her to reply apologising for the service received.
Don’t expect too much staying at the Cascades Hotel

Friends

8/10

Excellent

31 Dec 2018

Julia

My children really loved the activities at Sun City. This hotel was very convenient to Valley of the Waves and had its own nice pool. The hotel was pretty and clean. The food was pretty good and there was a mall attached where you could eat as well. The staff was very nice and housekeeping worked overtime. Certain things that you would expect to work at the hotel didn’t work at all. Two out of three elevators at the hotel didn’t work during our stay. We were lucky and could take our luggage up the stairs but other guests spent 1/2 hour getting to or from their room. Our shower only had hot water at first. They don’t put out coffee in the morning. We had to buy water and bring it to our room. The sofa bed is comfortable for one person but not two.

10/10

Exceptional

30 Dec 2018

Verified traveler

Great family vacation

We had a wonderful family vacation at the Cascades!

Family

4/10

Poor

27 Dec 2018

shehnila

Sun City Cascades

It was a really busy time but there was only one lift working. Management did nothing or didnt even show an interest in getting it sorted
The standards in Sun City are not like before it is deteriorating more like a three star.The price I paid is an overcharge
The two single beds were so small. Not fitting the price paid.
The cleaners were unfriendly.
Phone did not work

Family

8/10

Excellent

27 Dec 2018

benoit

The hotel is conveniently situated in Sun City

I would say so and so.
The drains in the shower and the bad tub were very slow to evacuate water. The fridge in the room was not working.
The two times I tried to reach Room service, there was no response. I had to go through reception.

Family

6/10

Pleasant

24 Dec 2018

Verified traveler

The Good- Sun city is a great family resort with plenty to see and do. On the whole most of the staff are very friendly and accommodating.great pools and restaurants.

The Bad- the cascades hotel is very drab and dated unfortunately. Our non smoking room had cigarette burns on the carpets and chair, tv and aircon did not work properly and the access card to open our door stopped working at least 8 times in the 4 days we were there. This is definitely not a 5 star hotel especially at the price charged.

4/10

Poor

24 Dec 2018

Verified traveler

Faded grandeur. Only 1 out of 3 lifts working during our stay. Staff were slow to serve and breakfast process was arduous - I had to go into the kitchen to enquire about my egg order as no waiting staff could be found. They managed to avoid all eye contact.
No cold water to bath in on 2 separate occasions.
Hail storm damage also meant soggy carpets, leaking ceilings and pool unavailable. While that was disappointing, it was understandable due to the extreme weather.

8/10

Excellent

21 Dec 2018

Nakita

Sun city is amazing but the hotel is very outdated

Sun city is amazing but the cascades hotel needs a total refurbishment. The rooms smell really musty and very outdated. No gowns and slippers. Very bad WiFi and hardly any channels on the tv. For the price you are paying you definitely deserve more. The staff were friendly but nothing super amazing. The breakfast was ok but you had to ask often for things that were supposed to be on the table.

Partner

10/10

Exceptional

31 Oct 2018

Pam

Sun City resort is our favourite location. first time at Cascades. really good.

4/10

Poor

27 Sep 2018

Martin

Hotel has lost its class

Stayed here many times before. Love Sun City and the game reserve next door BUT the hotel has nose dived. Two single beds were pushed together and called a double luxury room. Lame.
AC barely worked.

I can only imagine what the Soho and Cabanas must be like if the Cascades were this terrible.

Will not visit again. So long Sun City....

Partner

4/10

Poor

12 Aug 2018

YAN

I booked 4 non smoking room and paid one month advance. But they sent us to smoking rooms and it took them 8 hours to find one non smoking room. So we had no choice to stay in 3 smoking rooms with kids due to rooms are fully booked !! No slippers in the room ! The refilled bottle water in room tastes like tap water . Some Bathroom lights doesn’t work .

Family

8/10

Excellent

10 Aug 2018

Mbuso

Rooms need revamp when taking into account the pri

My stay was okay

Partner

8/10

Excellent

29 Jul 2018

Krista

Overpriced for what it is.

We opted for the medium option of Cascades which was £200 a night for B&B in low season. I know the resort is in the middle of no where but I don’t think it was worth that price. The rooms were a good size but in desperate need of a revamp and freshen up. The food was of a good standard rather than exceptional. Facilities though we’re excellent.

Family

4/10

Poor

12 Jul 2018

Verified traveler

Hotel was good lasttime i was there 2 years ago but now not so good. Sometimes not all items in bathrooms. Charging extra for a Queen matress on 2 sungle beds. Kingsize bed should be standard for such a hotel.

10/10

Exceptional

21 May 2018

Louisa

Cascades, enjoyable stay

The service was superb and staff very friendly. On one of the days though, it was very cold and the aircon/heater despite being on 28 degrees did not warm up the room enough. Maybe they could install better aircon.

Partner

10/10

Exceptional

19 May 2018

Verified traveler

Amazing accommodation

We had a lovely stay at the Cascades! Staff were amazing and very friendly and the room was spectacular. The breakfast each morning was above and beyond!

6/10

Pleasant

15 May 2018

MRJF

A tired looking grand old lady

The hotel looks tired and needs to be refurbished. The dining options are very few and the only restaurant on the premises was closed for a private function on a Friday? This left only QSR type options in the Entertainment centre or a poolside menu where there are no tables.

Partner

6/10

Pleasant

17 Apr 2018

Lorena

Disappointed

This was my election after the Lost City Hotel at Sun City. The pictures showed a different issue. It is a 5 star hotel but the facilities were not as expected; the carpet was dirty in the room, the carpet in the halls was stinky. Only one elevator was working, the swimming pool was not heated; I planned to enjoy with my family but my small kid (2 years old) wasn't able to swim due to the temperature. Unfortunately, the price does not correspond for the staying.

Family

10/10

Exceptional

11 Apr 2018

Daniel

A place to

We realy enjoyed our stay, and the service was excellent.

Partner

6/10

Pleasant

01 Apr 2018

Donna

Not up to standard

The standard of cleaning realy was a dissapointment. Food debris and wet towels left by previous guest. In room, items not replaced and cockroach in the bathroom. The bedrooms are very faded glory and need a thorough deep clean.
Pool areas and gardens very pretty

Family

8/10

Excellent

12 Mar 2018

Verified traveler

Nice restaurant and pool area. Rooms are clean

I had a very good stay at the hotel. The food and service were excellent

10/10

Exceptional

27 Feb 2018

Mark

First trip to Sun City!

When I was younger I always watched the Million Dollar Golf Challenge at Sun City, it is now called the Ned Bank Tournament. I promised myself I would go to Sun City and play golf and stay in the iconic Cascades Hotel. So pleased I did. We had such a wonderful eight days.

On arriving at the hotel we were immediately upgraded to a room with a balcony, very nice! All the staff at the hotel are very helpful and nothing is to much trouble.

All the restaurants at the resort were excellent and very good value for money. And there is such a choice as well. There is so much to see and do there as well, we went on a 3 hour safari and saw Lions, Elephants, Rhino, Zebra, Wilder beast and Hyena. The casino is great fun as is the Valley of Waves.

All in all a fabulous holiday. We will be going back asap.

8/10

Excellent

21 Feb 2018

Mike

Decent hotel in a fantastic location

Decent rooms, courteous staff and a great breakfast, finished with a good pool surrounded by amazing \"forest\", illuminated at night, and fed by cascading waterfalls. Monkeys came through the forest, pretty birds chirping and only thing missing was an on-site convenience store... but the location and access to the Welcome Centre and all the food court and entertainment of Sun City, including Valley of the Waves and The Maze... makes this our preferred hotel when we go back next year!

4/10

Poor

19 Feb 2018

Viv

3 star hotel at best

Very disappointing!
Stayed in same hotel 16 years ago and hasn’t been decorated since!!! In desperate need of a face lift. Carpets are filthy, windows in need of a deep clean & floor tiles in lifts broken.
Lifts rarely work. Service by the pool area awful & swimming pool is filthy.

8/10

Excellent

11 Feb 2018

Verified traveler

Big family holiday

Whilst the hotel was excellent the surrounding cafes and bars overall service was questionable at times. We would definitely go back

Family

6/10

Pleasant

12 Jan 2018

Rob

Not deserving of its 5 stars

During our 5 day stay, of the 3 elevators guests could use to all 15 floors, 90% of the time only 1 elevator was fully functional. Room was clean, however lights not working, panels coming off doors and tv not working was not a good start to the holiday.
Valley of Waves should be Valley of Wave since the wave pool only produces a single wave every so often so rather disappointing.
Overall stay was ok, but The Cascades definitely does not deserve a 5 star rating.

8/10

Excellent

18 Dec 2017

Justin

Nice hotel but tough for kids under 1.2m

Friendly staff and a great hotel but only limited activity options available for kids under 1.2m tall. This wasn’t mentioned anywhere in any other reviews but is of consideration for those with young kids.

6/10

Pleasant

28 Nov 2017

Nicholas

Not 5 star!

Not a 5 star hotel. Bit old and dated. Staff friendly but hugely inefficient.

Family

8/10

Excellent

17 Nov 2017

Martin

Good. Not Great.

For a few hundred extra we could/should of stayed at the Palace. Huge difference in the rooms and the breakfast. Cascades is very well located, across from restaurant row and halfway between the Palace and the casino.
We booked a superior room which we were told is one of the nicest rooms in the hotel. It was ok. Queen bed, closet and bathroom. Never watched much TV (it was more like a little monitor) and the mini-fridge was cool, not cold.
We stayed for 5 nights, I asked about switching rooms, the suite was triple the price for an extra area of living room space.
All in all, it was a A- (8/10) and I would stay there again if the Palace was sold out.

Partner

8/10

Excellent

08 Nov 2017

Blennah

Facility Management crucial for CSI

The hotel is old money and needs a bit of renovations. This I can live with but the cleanliness is way below par. Some corners look like they haven’t been cleaned in 3yrs.

Family

6/10

Pleasant

29 Oct 2017

Vicki

Hotel Needs a Overhaul

Hotel in need of an OVERHAUL, rooms old and out dated for what you pay. When we arrived our safe was locked, we asked the front desk to get someone to look at it. They said maintenance was on there way 3 hours later still no one, by this time it was late after 10pm. So they said they will send someone the next day, we waited around for 1 1/2 hour still no one. We gave up and used our suite cases to look our valuable. The Maintenance crew needs to focus on customer service the place wasn't busy, especially when your coming from abroad.

4/10

Poor

06 Oct 2017

Johannes

Still waiting for refund/discount

Checked in to find the pool empty! And one elavator out of order. The Customer relations manager promised us a 25% discount on our accommodation because they were unable to move us to one of the other hotels with a pool. She said she would email expedia and include us but we have not yet received any correspondence.

8/10

Excellent

02 Oct 2017

Verified traveler

Nice place to stay with plenty of amenities

Wonderful resort town. Close to Pilensburg Gaming Reserve. Plenty of amenities close by but service could have been better at the restaurants.

Partner

8/10

Excellent

09 Sep 2017

Bob

Nice hotel but expected more

Hotel location is excellent and convenient but a few pointers based on our experience, given it is a 5 star hotel.
1. Hotel rooms are dated and could do with updating. That said the room is comfortable, is quiet and has a nice view.
2. Our room's drain was blocked and despite having them attend to it (staff were quick to respond), the issue remained. Not nice to have dirty smelly water bubble up through bath and basin with unpleasant smells.
3. Breakfast is good, but we found that the cutlery is not properly washed and found glasses with lipstick marks to be the norm. We also saw food stains on walls and areas which required maintenance, for example broken marble on steps.
4. The hotel pool, it was out of action when we arrived with their works apparently overshooting due to a leak needing to be fixed. As we went in late winter we specifically selected this hotel since the pool (when open) is glorious. It is also 1 of 2 pools on the entire site which are heated. Wish Expedia told us of this prior to booking as this was one of the main reasons for selecting this hotel, given we wanted our little ones to swim.

It's not all bad, believe me, but we paid a premium for this 5 star hotel and these are fundamental issues you would not expect to encounter with this rating.

8/10

Excellent

21 Jul 2017

tabs

Good hotel But shame pool out of action

I was pleasantly surprised about the quality of this hotel and the size of the deluxe rooms.
Nice breakfast menu and attentive staff a time breakfast . This time of year is relatively low season so there was a good staff to customer ratio.
Some parts of the hotel and rooms were in need of a little refurb, but very clean. Free transfer/ transport buses around the resort are a nice touch and very helpful.

However the whole reason for choosing this hotel was the heated pool of the 'cascading' waterfall fame.

Pool was closed for annual maintenance before we arrived, but was due to open by the time we got there. No email from hotel and no mention made in website that pool maintenance was ongoing and delayed and therefore no pool. :(

6/10

Pleasant

19 Jul 2017

greg

Reasonable stay at Cascades

Cascades is a bit tired and needs an upgrade again (or at least the wing we stayed in!) - service and general condition of sun city is still good.

Family

6/10

Pleasant

19 Jul 2017

refilwe

just ok

Family

10/10

Exceptional

31 May 2017

Simone

Paradise!!

We spent 2 amazing nights at Casades, Sun City. I couldn't fault the staff or service we received. There was also so many activities included in our accommodation. Highly recommend staying at Cascades.

8/10

Excellent

25 May 2017

Siddharth

Very bad reception staff & breakfast !

Very bad reception staff & breakfast !

Family

10/10

Exceptional

12 May 2017

Pulane

We absolutely loved our stay. The kids were so happy to be so close to the entertainment centre. The staff was very professional. The only area to be improved on is the allocating of seats during breakfast. The process is extremely slow and travelling with small kids who are impatient doesn't make the experience better.

Family

10/10

Exceptional

18 Apr 2017

Verified traveler

Best stay ever

Awesome , very clean hotel breakfast wonderfull staff service excellent

10/10

Exceptional

22 Mar 2017

Verified traveler

We had a very nice weekend. Food was great! We will definitely come back!

Family

10/10

Exceptional

22 Mar 2017

Anita

Very pleasant stay

Great room with a lovely view, light and airy big room. Pleasant stay, really enjoyed it, friendly staff, excellent buffet breakfast and room service food!

Partner

10/10

Exceptional

13 Mar 2017

Jermain

Great hotel

always a great destination

Family

6/10

Pleasant

11 Mar 2017

Ian

Great hotel in wonderful Sun City location

We stayed four nights to enjoy some relaxtion in Sun City after three days of game drives. Location and hotel suited us perfectly for this.

4/10

Poor

02 Mar 2017

Detlef

Disappointing and Overpriced

rather worn out hotel and room! bath sinks broken, shower sink didn't drain!
2 glasses of wine at the hotel bar 165 ZAR ! good breakfast but service questionable!

Partner