Best Western Plus Diamond Valley Inn

10/10

Exceptional

08 Mar 2026

Martin

💯

10/10

Exceptional

05 Mar 2026

Cristina

Clean room, Kind staff, WiFi, Clean breakfast area

10/10

Exceptional

01 Mar 2026

Angelica

Very clean

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

ANAROSA

Hello, I just wanted to say if the room the staffing atmosphere everything was great. The only thing I didn’t like what’s that my room was by the elevator. I have the room 212 and every time the elevator will go up and down it was super noisy in my room. It woke me up at 6 o’clock in the morning, so that’s the only thing I didn’t like.

10/10

Exceptional

22 Feb 2026

Liyonet

Clean room
Pleasant place
Good breakfast
Thank you

Leisure Family_with_children

10/10

Exceptional

21 Feb 2026

Gabrielle

Staff was very welcoming and friendly, room was perfect for a 3 day stay.

Partner

10/10

Exceptional

12 Feb 2026

RICARDO

ROOM WAS COMFORTABLE

10/10

Exceptional

09 Feb 2026

Shyann

Very friendly welcoming

Friends_and_family Family

2/10

Poor

06 Feb 2026

Susan

The first they gave me had a lock that wouldn’t work. The desk clerk made 3 different keys but it wouldn’t unlock. The second room had a door that stuck. The desk clerk had to really use her body to get it open. I was told maintenance would be called. I brought in everything except my pet and couldn’t get the door open. I was moved again. Then at about 9pm there was a guest above us that made SO MUCH NOISE for over an hour my dog who has anxiety issues was shaking so badly that I finally had to leave. It sounded like things were being dropped on the floor, not normal noises, I thought it might stop but it didn’t. I was so tired and frustrated by this time that I just left. I informed the desk clerk as I was walking out.

Self

10/10

Exceptional

06 Feb 2026

Carlos

Great service

10/10

Exceptional

05 Feb 2026

Susan

Clean room, very nice staff. Very easy for my dog also which is very important to me!!

Leisure Pet

10/10

Exceptional

26 Jan 2026

Michael

As always, Bailey is an all-star. Aside from the nice rooms and stay, its always a pleasure to be greeted with such a personality. Its the deciding factor when staying here.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Janahca

Clean

Friends_and_family Family

8/10

Excellent

21 Jan 2026

Alexis

Friendly front desk, welcoming. Clean room.

Business

10/10

Exceptional

20 Jan 2026

Dennys

Everything was good, the girl at the reception was very nice and kind!

Business Partner

10/10

Exceptional

20 Jan 2026

Michael

It is always a very comfortable stay here and Bailey at the front desk is very kind, friendly and makes sure we feel most welcomed :)

8/10

Excellent

06 Jan 2026

David

Friendly staff. Spacious suite. Pull out couch needed repairs minor details with cleanliness overall I enjoyed my stay.

Leisure Self

4/10

Poor

04 Jan 2026

Ronald

TV's suck. Still have 2 remotes to work the tv.
There is No USB ports in the room as well. ?
Looks like there not up to date.

Business Self

10/10

Exceptional

02 Jan 2026

Shancee

Location , clean rooms nice staff

8/10

Excellent

31 Dec 2025

Timothy

The room was clean, staff friendly and helpful. Bed was very comfortable and a full breakfast bar with lots of choices. While the facility seems like it could use some updating, everything was clean and we felt very welcomed there.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Sandra

Loved it. Good location. Staff was very friendly and breakfast was delicious.

Business_and_leisure Family_with_children

8/10

Excellent

12 Dec 2025

Robin

Nothing really stood out, just a nice stay.
The only issue we had was one of the beds was really squeaky.

Leisure Friends

8/10

Excellent

10 Dec 2025

Frank

good

10/10

Exceptional

02 Dec 2025

Janahca

Everything was great.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

John

Everything about this hotel is great!
I enjoy being able to get a latte from the machine!! a real plus for me

10/10

Exceptional

24 Nov 2025

Patricia

The room was very comfortable. It had all the amenities.
The breakfast was very good

Leisure Partner

10/10

Exceptional

24 Nov 2025

Gerson

Staff was very helpful

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Hector Paz

Too cramped … people coughing and hollering while food is being served right next to you is absurd …. You don’t NEED a dining area … let the people take it and go to their room. ….

10/10

Exceptional

20 Nov 2025

Byron

Everything was perfect, except for the lady next-door had a dog and she would leave it in there to go smoke or something and the dog would whine and bark woke us up a couple times

Leisure Partner

10/10

Exceptional

19 Nov 2025

Araceli

The staff was so nice & really good breakfast

Partner

4/10

Poor

17 Nov 2025

Alejandra

Room bathroom smelled like pet urine tub smelled like pet urine bed smelled like dirty dog . Breakfast was served late not at 6am and was rushing to eat since i had a 3hour drive ahead of me

Partner

2/10

Poor

17 Nov 2025

Stacy

first room the bed frame was so wobbly (LOUD) the second room was infested with cockroaches!! This old grimy property doesn’t do any maintenance like making sure dog feces is picked up where dogs are allowed to go trash everywhere in parking lot

Pet

2/10

Poor

16 Nov 2025

Krystle

The people above my room were constantly running back and forth stomping on the ground all night ! I got no sleep at all in fact changed hotels

10/10

Exceptional

16 Nov 2025

kamal

Yes

8/10

Excellent

12 Nov 2025

Daniel

Front fee ř5555

8/10

Excellent

10 Nov 2025

Reyna

Nice

8/10

Excellent

06 Nov 2025

Jessica

Clean room for being older. Very friendly, helpful staff. Snacks & drinks available for purchase was a plus.

8/10

Excellent

04 Nov 2025

Sharice

The property is always clean when I go. Friendly staff. They usually remember me and greet me with a welcome back.

Leisure Partner

6/10

Pleasant

02 Nov 2025

Durel

Normal

Business_and_leisure

10/10

Exceptional

02 Nov 2025

Autumn

Good staff, clean

8/10

Excellent

26 Oct 2025

Ana

Clean room

Leisure Family

10/10

Exceptional

15 Oct 2025

Linda

The staff was super friendly. Easy parking. The room was clean and also quiet.

Business Self

8/10

Excellent

12 Oct 2025

Breyona

The stay was good

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Peggy

Staff wasvery friendly and help. The breakfast was very good.

Leisure Family

8/10

Excellent

30 Sep 2025

peter

ok

6/10

Pleasant

18 Sep 2025

Juan

Place is ok. Just didn’t like that the fisrt room they gave us the door didnt work. Every time we used the key i had to push and use all my force and sholder to push it open. Then we had to get a ticket for limited breakfast and not able to take to our room. No other places does that.

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Christina

Awsome

6/10

Pleasant

07 Sep 2025

Cary

The property was good and staff was very friendly. Things i personally didn’t like was the bed was comfortable but very tall for my height and age. It was a little hard to get in bed. Maybe putting a foot stool in the room would help. The other thing was the remote for the tv did not have a power button to turn it on or off and volume buttons. You had to get up and do it from the tv.

6/10

Pleasant

24 Aug 2025

Geneva

It was not what I expected. It was a nice room.

Business Family

6/10

Pleasant

22 Aug 2025

Eric

Like this place, but not my best visit

I've stayed here before and liked it, but not so much this time. Arrived to find that the A/C had not been turned on in my room, so my room was an over (it was close to 100 degrees outside). I do understand that this might be a cost saving measure, but if so it's not a terribly smart IMO one as it means that guests can't get any sleep until the A/C takes effect (which was hours in my case). Next, there was a German cockroach in my bed (see photo; hope it's not too gross); these guys are nasty, which suggests an infestation. I asked for and received a new room - also w/ no A/C turned on. To their credit, the staff were concerned & looked fairly diligently for any more cockroaches in the new room; I never saw any. Some days later, while at the event that necessitated my stay, I received a phone call from the front desk stating that they'd never received my credit card authorization form, and asking me for information over the phone. I declined to provide the information that way & instead chose to drive to the hotel in person, where I was informed that it was no big deal, everything was okay. Kinda weird. Nobody else in our party (we all stayed at the same venue) recollected being asked about \"authorization forms\", so I'm not sure what that was about. OTOH, the breakfast bar was great (see other photo); good food & the nice lady gave me extra sausage when I asked. The new ticket system to cut down on waste & ants is a good idea, IMO. Will I be back? Umm ... maybe?

Business

6/10

Pleasant

11 Aug 2025

Rebecca

i never tried the breakfast. The bed was horrible, needs a new mattress. i was given a handicap room without asking for it, and the restroom was spacious but the when taking a shower, the water literally went everywhere. there was no slope for the water to stay in the shower.

Partner

2/10

Poor

21 Jul 2025

Mary

Front desk closed ears

She charge the wrong card I tried to explain for fifteen minutes

Self

4/10

Poor

13 Jul 2025

Verified traveler

The Plus in Best Western must stand for ROACHES 😒

Everything was going okay until we discovered that we were sharing our room with a family of ROACHES. I brought it to the front desk attention, but i couldn’t get another room because they’re nothing available. Needless to say, we ended up sleeping with literally all the lights ON, and because of that, not only did we not get any restful sleep, but we were on HIGH ALERT!!!… hoping that none of the roaches got into our bags

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Angelina

Pretty good overall

Friendly staff, Ice machine was broken first night but otherwise a good experience. Breakfast needs some help. Very poor quality food… powdered eggs, yogurt wasn’t really yogurt (some kind of mix) and muffins and fruit were limited or not stocked daily. Powdered coffee and tea from a machine. Better than nothing but this company can afford to do better breakfast offerings at a PLUS location.
Housekeeping accommodated my room cleaning requests and were exceptionally friendly.
The homeless population and trash in the parking lot needs definite attention as well as security in keeping the exterior doors closed (kept being propped open).
I would stay here again if no better options were available.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Nora

Was very old room, smelled humid but was ok for one night stay

Leisure Family

4/10

Poor

04 Jul 2025

Karyn

While the staff was very friendly and check-in and ground floor facilities were convenient, there were many things about the room that made it unpleasant. .

The floors were bare boards, hard and uncomfortable for sensitive feet. The bed was very substandard—I could feel springs when I had to push against it. It was firm but with no padding at all, much less pillow top.

We were there for 3 days due to being evacuated during a fire, and the only real sitting area was the bed. After 2 days, I felt like I was getting sore spots on my butt and hips and it was uncomfortable to lie on my side.

There were 5 pillows on the bed and every one felt like they were stuffed with clumped up paper towels—lumpy and uncomfortable. After the first night my neck was strained and painful for days.

This was supposed to be a Best Western Plus, but everything felt substandard. The ice machine was broken. The resolution on the TV was so poor I couldn’t read the menu from the bed. When we tried to use the microwave while the TV was on, it popped a GFI in the bathroom—which could not be reset. A very pleasant maintenance guy came quickly and replaced the GFI, but he still had to play with the plugs behind the TV to get it to reset. The next day using the microwave, the same thing happened—GFI popped and wouldn’t reset. So no power again. We just checked out at that point.

This hotel is very conveniently located to stores, restaurants, etc. so hopefully Best Western will decide to upgrade it.

Pet

10/10

Exceptional

29 Jun 2025

Jesus

Love it

10/10

Exceptional

21 Jun 2025

Monique

Friendly staff

The room was clean. The bed was super comfortable. Loved the fact you could actually open your window.

Hotel is located right across the street from Target. Morning staff at checkout were super friendly too

Partner

10/10

Exceptional

17 Jun 2025

Beverly

Not the hotels fault but this night was during the protest going around the whole nation and about 1:30am I had neighbors who brought a few friends and they were really wound up. After an hour I called the front desk and I did not hear anyone come and tell them anything this went on until about 4:30am

Self

10/10

Exceptional

17 Jun 2025

Beverly

The front office clerk was great. My door kept sticking because they just painted. So I kept need help with my door. Now that I think of it, glad there was not a fire, but I truly enjoyed my stay

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Andrew

Clean room

Nice, clean room.

Partner

6/10

Pleasant

30 May 2025

Deanna

The bed was hard as a rock and the sink in the bathroom had a leak underneath. We let them know about the leak and they did offer to change rooms but it was late and we were tired. The free breakfast and coffee was cool.

10/10

Exceptional

30 May 2025

Darlene

Love the heart waffle

Business Family_with_children

2/10

Poor

27 May 2025

Katie

They charged me twice for my deposit refused to give me a receipt. The staff yelled at me when i asked. I was tokd that they hated customers like me. I have called corporate several times and the manager has yet to call me. Horrible experience

Business_and_leisure Family

4/10

Poor

15 May 2025

Lamberto

Stayed there 6 months ago, thought no brainer, stay there again. This time bed fell apart as I was sleeping. All they did was switch me room.

8/10

Excellent

27 Apr 2025

William

No serious complaints…

10/10

Exceptional

21 Apr 2025

Edna

Staff was friendly, good breakfast and it is quiet.

2/10

Poor

14 Apr 2025

Angel

My car was broken into on property and the staff seem to not care at all and were talking amongst themselves in the back using curse words very unprofessional would never stay there again already put in a complaint and I’m getting in contact with corporate

Leisure Family_with_children

6/10

Pleasant

02 Apr 2025

todd

The room was dated butwell appointed and bed was reasonably comfortable. I’m not sure what’s going on with the half size pillows. The free Wi-Fi didn’t work at all half the time and was crappy when it did work. The front desk has no idea what to do about Internet issues and was not motivated to get more information. I doubt I will be staying in this area again, but would probably look elsewhere if I did.

Business Self

10/10

Exceptional

26 Mar 2025

ELIZABETH

Mini Vacay

My stay was great. Room service was good. Staff was courteous and helpful.

Business

8/10

Excellent

26 Mar 2025

Tawnya

Front desk staff was a

6/10

Pleasant

22 Mar 2025

Brian

Good stay

10/10

Exceptional

16 Mar 2025

Anthonette

Easy parking , quiet

Leisure Family_with_children

4/10

Poor

09 Mar 2025

Verified traveler

Drove up frim san diego to see the paranormal circus. This was the 2nd highest price from the hotels in the area. 3.9 raiting. Differnt than what shows in pictures. Rust all on the tub. Roaches running around. Not worth the $212 rate.should have spent the extra $40 and stayed at the hampton inn down the street.

Partner

6/10

Pleasant

04 Mar 2025

Linda

I contacted you he BW at front to have plumbing fix the shower head, and sink stopper. The shower would shoot out on back wall, then spill water on floor. You could slip easily. Dangerous. I stayed there a year ago and it was like it then. SPEND the money staff!!

Leisure Self

8/10

Excellent

04 Mar 2025

Barak

The place needs a refresh. Pictures are deceiving.

Leisure Family_with_children

6/10

Pleasant

02 Mar 2025

Brandon

This hotel is not too bad, it just feels old, and the carpet feels dirty.

Leisure Family

10/10

Exceptional

24 Feb 2025

Conchita

It was a very pleasant stay ,very clean and hot breakfast thank u

Friends_and_family Family

6/10

Pleasant

23 Feb 2025

Linda

It was too noisy from the other guests while trying to sleep and the bed was too hard. I feel like they should add more for breakfast. It was ok and also i wish they had a laundry on site for guests, it would make it easier.

Leisure Partner

8/10

Excellent

10 Feb 2025

Abel

to much noise next room

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2025

Richard

Clean room. Pleasant front desk people. Free breakfast.

Leisure Self

8/10

Excellent

03 Feb 2025

Hector

The beds are to high for us old people.Had a littlle problem getting on the bed.

Business_and_leisure Partner

10/10

Exceptional

02 Feb 2025

Oscar

The Gym was bussy with homeless

Leisure Self

10/10

Exceptional

29 Jan 2025

Marie

Loved it

2/10

Poor

27 Jan 2025

Nora

Thin walls, smelly sheets, no phone service, power went out.

6/10

Pleasant

21 Jan 2025

Maria

No comments

Leisure Partner

10/10

Exceptional

20 Jan 2025

miguel

Very nice stay.

Friends_and_family Family

8/10

Excellent

20 Jan 2025

Christina

One day stay

Stay was good. Only stayed one night with family. Front desk was nice.

Friends_and_family Family

4/10

Poor

16 Jan 2025

Guadalupe

The lobby was dirty. The shower did not drain and there was visible hair in the bathroom area.

6/10

Pleasant

05 Jan 2025

Carlos

I stayed in room 223... next door 225 had a dog... they went out middle of the night leaving the dog behind barking and scrathinng the door. I notified the door attendant and he sais he was aware. People came back early morning hours but the dog barked all night long. We were not able to sleep.

Leisure Partner

10/10

Exceptional

04 Jan 2025

Crystol Y

Other than electrical outlets on the lights being loose, there are no complaints. We have stayed here a few times and have had excellent service and room conditions. The staff are all friendly and the breakfast is good.

Leisure Family_with_children

8/10

Excellent

01 Jan 2025

Susan

Poor pillows. Too much smelly disinfectant/room deodorizer in Pet friendly room.

Leisure

10/10

Exceptional

30 Dec 2024

Cynthia

Great Stay!!