Name: The Willowbrook Village At Lake Harmony
Address: Willowbrook Drive, 105, Lake Harmony, 18624, US

4/10

Poor

12 Jul 2026

Regina

Pictures are nicer than the actual hotel. Not worth the money spent

10/10

Exceptional

11 Jul 2026

Elizabeth

Always enjoy the stay here

Family

10/10

Exceptional

23 Jun 2026

Abigail

This is a forest located hotel, don't expect the most flamboyant services. it is a place to relax and disconnect from everything, take your time and enjoy the cool forest winds.

Partner

10/10

Exceptional

23 Jun 2026

Sophia

All of it, we had a good time and the rooms we very comfy

Partner

10/10

Exceptional

23 Jun 2026

Olivia

It was good

Partner

2/10

Poor

17 Jun 2026

Dennis

This was probably the most unorganized and mismanaged place we have ever stayed at. They kept using the excuse that they just took over the property, but then were unable to help with basically anything. Here are a list of things that are an issue: No sign on where to check in (building 3 is the correct answer), The lawn is not cut at all, so zero use of the benches outside, Old furniture piled up outside, New TV's in the room are ROKU and not hooked up to internet and/or none of the streaming apps initiated so no TV, there was no housekeeping our entire trip, the phones in the room to call the front desk or anything did kept saying \"the number you are calling is not in service\". The list continues: One bag of coffee for the entire stay and one coffee cup, the Mattress did not have a cover (unthinkable in a hotel). We had asked for: Coffee, Room service, TV's to be programmed, a hair dryer and a phone number that we can call. None of that was done even after several requests.

The place was clean with very large rooms. That was the extent of the positives.

Just checked my credit card, and there are so many charges and redactions that I will need to study that mess for a while and get it sorted. Should have just been a room charge and deposit charge/refund.

Definitely have a story to tell people after that trip.

Partner

8/10

Excellent

16 Jun 2026

Gretchen

The grass wasn’t mowed by the rocks with the building numbers..It was difficult to find our building

Partner

2/10

Poor

15 Jun 2026

Charity

I’m still
Waiting on my unauthorized payments that were taken from my credit card

2/10

Poor

15 Jun 2026

Janet

Unfriendly

Friends

2/10

Poor

14 Jun 2026

Danielle

Until they get caught up with being bought out, I would not stay here, grass is a foot higher, random furniture all over with so much unfinished. First room they put us in was connected to another room that was under construction, couldn’t lock the main door, toilet would not flush.

Horrible experience

Family_with_children

10/10

Exceptional

11 Apr 2026

Jayden

People were nice, apartment was really big and clean, great stay

10/10

Exceptional

22 Mar 2026

Astrid

Dishes were dirty and there was no dish detergent

Family_with_children

6/10

Pleasant

26 Feb 2026

Fred

Room was very clean , customer service was great , hard to locate main office after dark , close to ski area big boulder .

Partner

4/10

Poor

21 Feb 2026

Joshua

Idk what was more neglected me as a guest or the room itself…

2/10

Poor

20 Feb 2026

shana

Given wrong KEY several times and as u know Willow Brook is not near the reception desk and each time I was told I would have to wait 30 min. While in my room a family literally walked in while I was naked and my husband was getting dressed as we were getting ready to go to dinner they said that was their room, a manager came and actually wanted us to LEAVE that was unbelievable why would we have to leave when we were already in the room. I expect some type of compensation for this embarrassing inconvenience

Friends_and_family Family

2/10

Poor

19 Feb 2026

Philip

The room smelled like pot. The jets didn’t turn on in the jacuzzi tub. Apparently we had to go to the town square to check in. The free breakfast was in some other building. The elevator was out of order. I’m missing a chunk of bone in my ankle so it’s hard to do steps. No body was at the desk to help!

Partner

4/10

Poor

18 Feb 2026

Quadir

My Room Had A Jacuzzi That Didn’t Work, And The Water Was Brown. I Have A Video And Pictures Of It.

2/10

Poor

17 Feb 2026

Kristina

Sent us to wrong room. Elevator not working. Sent us to another building. No pots pans plates glasses and utensils to cook with. One of the security locks was broken.

8/10

Excellent

16 Feb 2026

Gregory

The room was great, but it would be better if it had plates, glasses, silverware, etc.

Leisure

4/10

Poor

07 Jan 2026

MaryAnn

Kitchen did not have any items available. We did reach out and request pots/pans/plates/silverwear, etc and it was delivered.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Bruce

We chose the resort for the full kitchen in the unit. Everything was okay… but we were not wowed. We used the fitness room 4 days in a row. It seemed as though the place was under a transition. There was new equipment, but it was not fully setup. We had a hot tub in our room that served as a tub… the jets did not work. So many small things that could have been better. However the area was great and we enjoyed our stay. The breakfast attendant was excellent in keeping up with the flow of traffic, and the food was fresh.

Leisure Family

4/10

Poor

28 Dec 2025

Tim

The was nothing to use in the kitchen. The furniture was old, the dining room table was cracked and scuffed but put back together. The sofa was very uncomfortable. We didn’t realize we had to drive to the main lobby and were staying down the road and it was bad weather.

Leisure Partner

6/10

Pleasant

08 Dec 2025

Michelle

I didn't eat athe the resturant. The accommodation was not as expected. I have visited here before. It was mich better.. I Willowbrook look run down inside and outside. Just because you add furniture to the lobby doesn't change the fact the the rooms dont nee to be updated. Wood around the outside door worn-out enough for a draft to be felt. There waa mold in the bathroom. Water leaking from the faucet in the bathroom.

Partner

8/10

Excellent

07 Dec 2025

Marissa

Amenities. Clean. Spacious

6/10

Pleasant

30 Nov 2025

Lisa

No the room and the hotel need a lot of work

10/10

Exceptional

26 Oct 2025

Justin

Exceptional the nicest place I’ve stayed at

Leisure Family_with_children

8/10

Excellent

19 Oct 2025

Jeffrey

Need Kitchen Supplies

No silver, dishes or cookware in kitchen

Partner

6/10

Pleasant

13 Oct 2025

Rebecca

KITCHEN: At a minimum could there be at least enough dishes, utensils, etc. for a family of four (= to the seating). I was hoping to make a quick breakfast for us in the morning. No coffee pot/kettle, no plates to warm in microwave or pans for oven or skillets. No toaster - attempted the broiler but didn't seem to be heating up.

Contents of kitchen included: only two glasses and two coffee cups - all cabinets & drawers were bare.

If you don't care about kitchen space, the jacuzzi tub was very nice.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Heidi

Resort was in a nice area, but rooms and facilities were dated and in disrepair. The blinds were broken in the bedroom. The trim on the mattress was torn and hanging off. The bedskirt was torn. I think this was likely a beautiful facility many years ago, but appears to be a bit neglected.

Leisure Family

4/10

Poor

30 Sep 2025

Antoinette

Don’t waste your money.

Poor maintenance, needs better up keep. Stain carpet throughout the building with a horrible smell. Pillows smell like old sweat. Entrance and building falling apart. Gym was unkept. Multiple machines out of service. Pool tables and basketball court not readily available. Theater was dirty. Checkout is at 11am but when we return from the gym at 10am our key card was deactivated.

Partner

10/10

Exceptional

21 Sep 2025

Rosey

Awesome get away

This place was perfect for our family get away, clean, spacious and the atmosphere was amazing.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

José

Perfect to relax

Leisure Family

6/10

Pleasant

22 Jul 2025

Blake

Horrible

Everything is old and rundown the company Bel-Air is saying this is a luxury place. It’s far from luxury. Everything is stuck in the 70s including the pool chairs two just not happy with the facility at all

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Donna

We have stayed here at least once a year for the last 15 years and have always had a great experience. I was a little disappointed that I didn't really have hot water for a shower and there was no hair dryer or safe in the room this time. I definitely will come back as even these little things do not change the way I feel about the property.

Leisure Partner

6/10

Pleasant

17 Jul 2025

Joan

Checking was confusing - had to go to the main lobby in order to get room keys.

Leisure Family

4/10

Poor

13 Jul 2025

Denise

Our room was ok it smelled musty limited utensils. No plates or bowls in the cupboards. They didnt tell us we had to heck in a whole another area. Would.not stay here again

Leisure Family_with_children

6/10

Pleasant

09 Jul 2025

Jaclyn

Not Great. Not Awful!

It was comfortable and you got what you paid for. The property is beautiful but things are pretty outdated and not in the best condition… I didn’t see any bugs so I was satisfied :)

Partner

2/10

Poor

06 Jul 2025

Patricia

Terrible! We read the website before arriving and checked in without being told that there was a drinking water warning with must boil water to drink, eat, make ice, brush teeth etc. or risk viruses, parasited or disease since 5/14! My husband accidentally found a print out sitting on a desk in the lobby or we never would have known. That meant water park was closed, too.

Our condo like room had a full kitchen but no dishes, pots, pans, silverware or even paper towels. Called front desk and they said they stopped stocking them. Couch was hard as concrete and not a true pull out couch but a futon. One trash can in a one bedroom condo located in the kitchen. No chairs on balcony. Light on balcony shines directly into living area where futon is and thru the shotty blinds so it looked like daybreak all night. Had to hang a blanket over the door.

Had a business package delivered and it took 2 days and many calls/visits to front desk to find.

Severely understaffed. Front desk line 10 - 20 people deep until 10 pm.

Business Partner

4/10

Poor

23 Jun 2025

Nick

The front desk staff and other staff memebers were all very helpful. However, they need help from management / the management company to deliver on promises. No remote in our rooms, only two towels in the bathroom, no bathroom mat, dust and chip crumbs on the visible top of the refridgerator, paint drops everywhere, blur painterrs tape still on the walls, shabby furniture etc., and thats not even toughing on the outdated systems that they need to sue to check you in - waiting for 45 minutes just to get ket cards as we had checked in and paid before our check in time. The whole place needs a face lift. Not worth the money.

Leisure Family

10/10

Exceptional

15 Jun 2025

Arlene

My second time staying here and it was so peaceful. Check in was very accommodating by taking my early. Overall love this place!

2/10

Poor

08 Jun 2025

Veronica

Waited in line for 2 hrs I ask for my old that I had before and was given a bad room things was broken, hot water was not working right. I think it’s because I had 2 boys with me and this it’s not the 1st I have rented there and I never had a problem and gave my rooms the way I got with a tip in the envelope and always gotten my deposit back.

Leisure Family_with_children

8/10

Excellent

25 May 2025

Maria

Water park the room was spacious

Leisure Family

10/10

Exceptional

05 May 2025

Barbara

This is a nice place for family fun. They have an arcade area, movie theater and indoor pool.

Business Friends

4/10

Poor

02 May 2025

Jennifer

Very disappointed in our stay this year. We were never told there would be no kitchen utensils ect. all cabinets were bare of dishes, glasses, silverware, towels, cleaning supplies I could go on. We definitely should have been informed when I booked our stay.

Leisure Family

2/10

Poor

27 Apr 2025

Kanoho

Disgusting and out date. Do not stay

The room was filthy . The air-conditioner ran with noise The entire stay. The pots and Pans were filthy. The phone was completely dead ... I have pics. The Front desk was nice ... DO NOT STAY HERE. and these rooms were $288 a night each room. Contacted the Health Bureau

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Elizabeth

We all had an awesome time and enjoyed all that you had to offer

6/10

Pleasant

06 Apr 2025

Justin

Great space in the room and the bed was quite comfortable. Wifi was awful so could not watch TV because everything was streaming based.

Leisure Family

6/10

Pleasant

23 Mar 2025

Terri

I was disappointed, I rented the room because of the jacuzzi tub, the jets didn’t work

6/10

Pleasant

23 Mar 2025

Thomas

Meh

This hotel was the definition of okay. Seems like it is in an area the is better suited for the summer based on the proximity to the lake. As far as the hotel and rooms go everything seems to be very dated. It was also certainly not the cleanest hotel we have ever stayed in either. The room we stayed in had a kitchenette with a brand new fridge but that was about it. The countertops and other appliances looked to be around 20 years old or so. The living room had a fairly large tv and a fireplace (one of those entertainment center electric ones) as well as sectional/pull out bed which was almost comedically uncomfortable. The bed in the bedroom was comfortable. As for the bathroom, the toilet would not stop running all day and night and the tub was beyond disgusting.

Partner

10/10

Exceptional

16 Mar 2025

Jeromy

Everything was great

Partner