The Willowbrook Village At Lake Harmony

United States , Scranton - PA
Lake Harmony, Willowbrook Drive, 105
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50 reviews shown

10/10

Exceptional

22 Mar 2026

Astrid

Dishes were dirty and there was no dish detergent

Family_with_children

6/10

Pleasant

26 Feb 2026

Fred

Room was very clean , customer service was great , hard to locate main office after dark , close to ski area big boulder .

Partner

4/10

Poor

21 Feb 2026

Joshua

Idk what was more neglected me as a guest or the room itself…

2/10

Poor

20 Feb 2026

shana

Given wrong KEY several times and as u know Willow Brook is not near the reception desk and each time I was told I would have to wait 30 min. While in my room a family literally walked in while I was naked and my husband was getting dressed as we were getting ready to go to dinner they said that was their room, a manager came and actually wanted us to LEAVE that was unbelievable why would we have to leave when we were already in the room. I expect some type of compensation for this embarrassing inconvenience

Friends_and_family Family

2/10

Poor

19 Feb 2026

Philip

The room smelled like pot. The jets didn’t turn on in the jacuzzi tub. Apparently we had to go to the town square to check in. The free breakfast was in some other building. The elevator was out of order. I’m missing a chunk of bone in my ankle so it’s hard to do steps. No body was at the desk to help!

Partner

4/10

Poor

18 Feb 2026

Quadir

My Room Had A Jacuzzi That Didn’t Work, And The Water Was Brown. I Have A Video And Pictures Of It.

2/10

Poor

17 Feb 2026

Kristina

Sent us to wrong room. Elevator not working. Sent us to another building. No pots pans plates glasses and utensils to cook with. One of the security locks was broken.

8/10

Excellent

16 Feb 2026

Gregory

The room was great, but it would be better if it had plates, glasses, silverware, etc.

Leisure

4/10

Poor

07 Jan 2026

MaryAnn

Kitchen did not have any items available. We did reach out and request pots/pans/plates/silverwear, etc and it was delivered.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Bruce

We chose the resort for the full kitchen in the unit. Everything was okay… but we were not wowed. We used the fitness room 4 days in a row. It seemed as though the place was under a transition. There was new equipment, but it was not fully setup. We had a hot tub in our room that served as a tub… the jets did not work. So many small things that could have been better. However the area was great and we enjoyed our stay. The breakfast attendant was excellent in keeping up with the flow of traffic, and the food was fresh.

Family

4/10

Poor

28 Dec 2025

Tim

The was nothing to use in the kitchen. The furniture was old, the dining room table was cracked and scuffed but put back together. The sofa was very uncomfortable. We didn’t realize we had to drive to the main lobby and were staying down the road and it was bad weather.

Leisure Partner

6/10

Pleasant

08 Dec 2025

Michelle

I didn't eat athe the resturant. The accommodation was not as expected. I have visited here before. It was mich better.. I Willowbrook look run down inside and outside. Just because you add furniture to the lobby doesn't change the fact the the rooms dont nee to be updated. Wood around the outside door worn-out enough for a draft to be felt. There waa mold in the bathroom. Water leaking from the faucet in the bathroom.

Partner

8/10

Excellent

07 Dec 2025

Marissa

Amenities. Clean. Spacious

6/10

Pleasant

30 Nov 2025

Lisa

No the room and the hotel need a lot of work

10/10

Exceptional

26 Oct 2025

Justin

Exceptional the nicest place I’ve stayed at

Leisure Family_with_children

8/10

Excellent

19 Oct 2025

Jeffrey

Need Kitchen Supplies

No silver, dishes or cookware in kitchen

Partner

6/10

Pleasant

13 Oct 2025

Rebecca

KITCHEN: At a minimum could there be at least enough dishes, utensils, etc. for a family of four (= to the seating). I was hoping to make a quick breakfast for us in the morning. No coffee pot/kettle, no plates to warm in microwave or pans for oven or skillets. No toaster - attempted the broiler but didn't seem to be heating up.

Contents of kitchen included: only two glasses and two coffee cups - all cabinets & drawers were bare.

If you don't care about kitchen space, the jacuzzi tub was very nice.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Heidi

Resort was in a nice area, but rooms and facilities were dated and in disrepair. The blinds were broken in the bedroom. The trim on the mattress was torn and hanging off. The bedskirt was torn. I think this was likely a beautiful facility many years ago, but appears to be a bit neglected.

Leisure Family

4/10

Poor

30 Sep 2025

Antoinette

Don’t waste your money.

Poor maintenance, needs better up keep. Stain carpet throughout the building with a horrible smell. Pillows smell like old sweat. Entrance and building falling apart. Gym was unkept. Multiple machines out of service. Pool tables and basketball court not readily available. Theater was dirty. Checkout is at 11am but when we return from the gym at 10am our key card was deactivated.

Partner

10/10

Exceptional

21 Sep 2025

Rosey

Awesome get away

This place was perfect for our family get away, clean, spacious and the atmosphere was amazing.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

José

Perfect to relax

Leisure Family

6/10

Pleasant

22 Jul 2025

Blake

Horrible

Everything is old and rundown the company Bel-Air is saying this is a luxury place. It’s far from luxury. Everything is stuck in the 70s including the pool chairs two just not happy with the facility at all

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Donna

We have stayed here at least once a year for the last 15 years and have always had a great experience. I was a little disappointed that I didn't really have hot water for a shower and there was no hair dryer or safe in the room this time. I definitely will come back as even these little things do not change the way I feel about the property.

Leisure Partner

6/10

Pleasant

17 Jul 2025

Joan

Checking was confusing - had to go to the main lobby in order to get room keys.

Leisure Family

4/10

Poor

13 Jul 2025

Denise

Our room was ok it smelled musty limited utensils. No plates or bowls in the cupboards. They didnt tell us we had to heck in a whole another area. Would.not stay here again

Leisure Family_with_children

6/10

Pleasant

09 Jul 2025

Jaclyn

Not Great. Not Awful!

It was comfortable and you got what you paid for. The property is beautiful but things are pretty outdated and not in the best condition… I didn’t see any bugs so I was satisfied :)

Partner

2/10

Poor

06 Jul 2025

Patricia

Terrible! We read the website before arriving and checked in without being told that there was a drinking water warning with must boil water to drink, eat, make ice, brush teeth etc. or risk viruses, parasited or disease since 5/14! My husband accidentally found a print out sitting on a desk in the lobby or we never would have known. That meant water park was closed, too.

Our condo like room had a full kitchen but no dishes, pots, pans, silverware or even paper towels. Called front desk and they said they stopped stocking them. Couch was hard as concrete and not a true pull out couch but a futon. One trash can in a one bedroom condo located in the kitchen. No chairs on balcony. Light on balcony shines directly into living area where futon is and thru the shotty blinds so it looked like daybreak all night. Had to hang a blanket over the door.

Had a business package delivered and it took 2 days and many calls/visits to front desk to find.

Severely understaffed. Front desk line 10 - 20 people deep until 10 pm.

Business Partner

4/10

Poor

23 Jun 2025

Nick

The front desk staff and other staff memebers were all very helpful. However, they need help from management / the management company to deliver on promises. No remote in our rooms, only two towels in the bathroom, no bathroom mat, dust and chip crumbs on the visible top of the refridgerator, paint drops everywhere, blur painterrs tape still on the walls, shabby furniture etc., and thats not even toughing on the outdated systems that they need to sue to check you in - waiting for 45 minutes just to get ket cards as we had checked in and paid before our check in time. The whole place needs a face lift. Not worth the money.

Leisure Family

10/10

Exceptional

15 Jun 2025

Arlene

My second time staying here and it was so peaceful. Check in was very accommodating by taking my early. Overall love this place!

2/10

Poor

08 Jun 2025

Veronica

Waited in line for 2 hrs I ask for my old that I had before and was given a bad room things was broken, hot water was not working right. I think it’s because I had 2 boys with me and this it’s not the 1st I have rented there and I never had a problem and gave my rooms the way I got with a tip in the envelope and always gotten my deposit back.

Leisure Family_with_children

8/10

Excellent

25 May 2025

Maria

Water park the room was spacious

Leisure Family

10/10

Exceptional

05 May 2025

Barbara

This is a nice place for family fun. They have an arcade area, movie theater and indoor pool.

Business Friends

4/10

Poor

02 May 2025

Jennifer

Very disappointed in our stay this year. We were never told there would be no kitchen utensils ect. all cabinets were bare of dishes, glasses, silverware, towels, cleaning supplies I could go on. We definitely should have been informed when I booked our stay.

Leisure Family

2/10

Poor

27 Apr 2025

Kanoho

Disgusting and out date. Do not stay

The room was filthy . The air-conditioner ran with noise The entire stay. The pots and Pans were filthy. The phone was completely dead ... I have pics. The Front desk was nice ... DO NOT STAY HERE. and these rooms were $288 a night each room. Contacted the Health Bureau

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

Elizabeth

We all had an awesome time and enjoyed all that you had to offer

6/10

Pleasant

06 Apr 2025

Justin

Great space in the room and the bed was quite comfortable. Wifi was awful so could not watch TV because everything was streaming based.

Leisure Family

6/10

Pleasant

23 Mar 2025

Terri

I was disappointed, I rented the room because of the jacuzzi tub, the jets didn’t work

6/10

Pleasant

23 Mar 2025

Thomas

Meh

This hotel was the definition of okay. Seems like it is in an area the is better suited for the summer based on the proximity to the lake. As far as the hotel and rooms go everything seems to be very dated. It was also certainly not the cleanest hotel we have ever stayed in either. The room we stayed in had a kitchenette with a brand new fridge but that was about it. The countertops and other appliances looked to be around 20 years old or so. The living room had a fairly large tv and a fireplace (one of those entertainment center electric ones) as well as sectional/pull out bed which was almost comedically uncomfortable. The bed in the bedroom was comfortable. As for the bathroom, the toilet would not stop running all day and night and the tub was beyond disgusting.

Partner

10/10

Exceptional

16 Mar 2025

Jeromy

Everything was great

Partner

6/10

Pleasant

11 Mar 2025

Terica

We did not have any hot water in our room. This is the second time we stayed there and that happened!

Leisure Family_with_children

10/10

Exceptional

09 Mar 2025

Angie

Close to everything

Beautiful hotel and close to everything. Price was right as well. Only downside is no coffee or ice machine You have to drive for everything

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Jean

I absolutely loved this place, however, there was ice everywhere and they did not salt the parking lots or the road leading into the facility.

10/10

Exceptional

16 Feb 2025

Siria

It snowed on Saturday and it was super icy, they didn’t put salt or cleaned the streets at all.. car accidentes people falling.. it was really bad.. but overall the room and the town center was great.

Leisure Partner

10/10

Exceptional

22 Jan 2025

C Peter

Check -in was fine, room was freezing, door from the room was open when I got inside lobby, no hot water, mouse turds in corner of storage room, which I cleaned myself. I called the resort with no answer, drove from my unit to the front desk, registered my complaint of no hot water, never heard from anyone or got hot water. I have stayed here numerous times- at least 6 times and this was the worst experience I have had here. I know it was a holiday weekend but expected hot water and at least to be acknowledged concerning my hot water. There was also mouse turds in one of the storage closets. Also as I entered my room from the lobby, it was freezing cold, and the door to outside was opened a crack, so not locked which obviously factored into the cold room. I called the front desk numerous times with no answer so drove from my room to the front desk where other customers were also complaining about the cold water. I let the manager know my concerns and never heard from anyone. I know it was a holiday weekend but did not get what I paid for. Going to be hard to go back.

Friends_and_family Family

2/10

Poor

02 Dec 2024

Quaneisha

I will NEVER stay here again. No hot water the whole stay. I had to bath my two year old daughter in cold water. The number to the front desk never worked. It always said no agents were available, and god forbid you do get someone they are just as rude and like to hang up on people. Our room keys hardly worked. Tried requesting toilet trees, and just kept getting bed sheets. Overall this place is TERRIBLE. I highly do not recommend.

Leisure Family_with_children

2/10

Poor

30 Nov 2024

Kimberly

Horrible service

Absolutely horrible stay , the crib that’s we had recieved had a spider come out of it when we opened it , the couch’s were absolutely terrible and hard as a rock couldn’t even sit on it . The hot tub jets stopped working and we called the front desk over and over with no response ever no matter morning or night no one answered . Also upon arriving to the room it was absolutely freezing walking in and we had our 2 year old with us . We would like
Some kind of compensation/reaponse for this as we have paid quite a bit of money to stay which what we thought was an over room than what we stayed in last time !!! We will never stay here again

Friends_and_family Family

8/10

Excellent

24 Nov 2024

Verified traveler

Check in was quick but the woman who checked me in did not want to be there. I completed my check in and was out of there. The room was clean and comfortable. This is the fourth time staying as my girls were competing in the gymnastics meet held there over the weekend.

Friends_and_family Family

4/10

Poor

01 Nov 2024

Kevin

needs improvement.

did not know i would be sharing a floor with dogs. appeartanly pet friendly. tub for two jets did not work. sometype of hard foam couch which had to sit upright. no onsite restaurants open just a cafe line of nuke food and the little store attached was sparesely filled at best. online times did not match up and they still had the lake view grill being open which is new mexican restaurant which only had one worker there no customers so we left. i think the whole resort is being renovated as some buildings looked closed with work trucks there. also our building was not secure. there was a scan pad at front but anyone could walk in anytime. even a basic hotel you must scan to get into the building. some type of alrm at front door which could be heard throught building went off 2 nites in a row for 40 minutes and we had to call town center for someone to come and turn off.

Partner

8/10

Excellent

20 Oct 2024

CATHERINE

The staff was helpful and accommodated us with a room change that was an upgrade!!

Leisure Partner

10/10

Exceptional

19 Oct 2024

Valarie

We loved our stay at Willowbrook . We didn’t realize it was attached to split rock which granted us use of all amenities! We had a blast bowling and having drinks at the bar. The arcade was fun! So much to do . We did eat at 2 locations on resort property as well and both were excellent! Wish we stayed more than one night and will definitely be back ‘

Leisure Family