Name: Comfort Inn - Pocono Mountain
Address: Route 940 At 1-80 And I-476, White Haven, 18661, US

10/10

Exceptional

24 Jul 2026

Guillermina

To many leaks in the hotel and some of staff is rude

4/10

Poor

23 Jul 2026

Michael A

Staff was fantastic. Inhabitants of the Hotel and the Property itself.... pretty terrible

4/10

Poor

20 Jul 2026

Kelli

Management said in the fall they should be updating the property, which is much needed. Staff were very helpful, give them a raise.

4/10

Poor

20 Jul 2026

Christine

For locked out of our room twice, even after they made us move rooms.

Family_with_children

4/10

Poor

18 Jul 2026

wendy

Wifi was AWFUL
Floors horrible
Not well cleaned
Maintenance have done all over hallway

Self

4/10

Poor

15 Jul 2026

Carl

Hotel needs a lot of attention.
Pool water not checked.
Breakfast was luke warm.
Rooms needs some extra cleaning.
Hallway carpets were worn.

Partner

6/10

Pleasant

14 Jul 2026

Kyle

I asked the receptionist if they are charging my credit card instantly and then issuing a refund or if they are just holding it on file.
She couldn’t answer me.
The staff acts like they don’t want to be there.
There were roaches in the room and stains on the sheets and pillows.
The bedding was very old and worn out.

Partner

2/10

Poor

12 Jul 2026

Annette

Hotel was disgustingly filthy. I mean really bad. We were supposed to stay 2 nights, could barely stomach one night. Bed sheets had pubic hairs, shower was moldy, chair had unknown stains, floor was sticky. Really disgusting all way round! When I told front desk clerk why we were not staying the second night, she just looked at me and said she’d inform management. My husband said, “she didn’t seem surprised, I bet this happens all the time.” I took lots of pictures, so when they charge me the two nights I can show them just how bad that room was.

Partner

4/10

Poor

12 Jul 2026

Cheryl

The staff was so rude got yelled at for looking for cart. Another guest get yelled at looking for maintenance. Bug in draw sticky candy. Asked for cleaner to wipe out. Staff was to overwhelm and to busy to do it we lived out of bags. Didn’t want to use any draws. Really sad. I work in hospitality

Partner

4/10

Poor

11 Jul 2026

Jennifer

Room was old and run down. Flooring cracked in need of repair, smoke alarm was ripped from the wall and not replaced. Furniture worn and falling apart. Bedding stained and overused with tears and worn. Overall, hotel was very run down and needing TLC.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

James

Room was clean. Pool temperature could have been a little warmer. Whirlpool was advertised there was one on the property but there was not one there. Very disappointing!!!!

Partner

4/10

Poor

30 Jun 2026

Siddharth

The property has only one thing going for it and that is the location. It is filthy, bathroom was dirty, breakfast area chairs were in tatters, staff most likely does not care, as management has not enforced any rules on cleanliness or tried to maintain the property. I am amazed that the franchisee can get away with operating at this location in this state. Pictures are misleading. Book at your own risk.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Nicole

The hotel was okay. The sheets we got were stained. You can tell it’s a little bit of an older hotel with modern updates. It wasn’t horrible it was a decent stay for the price we paid.
We did not eat the breakfast because my son has nut allergies and we tend to avoid places like that.

Family_with_children

8/10

Excellent

28 Jun 2026

niral

Good

Family_with_children

10/10

Exceptional

26 Jun 2026

Anand

Silent

2/10

Poor

23 Jun 2026

Damien

It wasn’t what I expected I didn’t stay

6/10

Pleasant

20 Jun 2026

HEATHER

Very dated. Okay place to lay your head for the night if passing through or attending a local event.

Partner

2/10

Poor

17 Jun 2026

Alex

Room was questionable.

6/10

Pleasant

14 Jun 2026

Lu

People are very nice. The room was clean. Just need to be upgraded or fixed a little bit or you can tell her was leaked at first we weren’t gonna go in because the grounds around the outside. We’re not so hot but I’m glad we went in because it was clean inside and people were nice like I said just need some upgrading inside.

Friends_and_family Family

4/10

Poor

11 Jun 2026

Mike

The place was dirty sticky The bed was horrible. I would go somewhere else. I won't be back.

2/10

Poor

09 Jun 2026

Upul

We were switched to 4 different rooms

Family_with_children

6/10

Pleasant

08 Jun 2026

AYESHA

We went to the hotel around 1.00am on Sunday, the front office lady was nice but all her self to assist 3 customers at once. I changed my room because it was not cleaned. Fifth floor room 516 bathroom toilet seat is so old and look dirty, My children said they will sleep in the car but not in the hotel. We asked the front desk lady and right away she gave us a room in 6th floor and it was good.
Unfortunately one of my friends had to changed their room four times because first their room AC was not working, next the rooms were dirty.
The breakfast was good, the lady was excellent , she was very friendly and attentive. Please improve the cleanliness of the property.

10/10

Exceptional

07 Jun 2026

JAIMY

The pool is very nice, breakfast freshly made.

Friends_and_family Family

4/10

Poor

31 May 2026

Elizabeth

Just an all around mess, from sloppy front desk attendants, to a lobby bathroom that smelled like urine, room bathroom had the start of mold in the shower, barely any towels, hallways hadn't been vacuumed in months, room numbers laying in the hallway. Hope new management can do better.

Partner

4/10

Poor

29 May 2026

Hiral

Corridors and linen were dirty. Room was big but property is not clean and maintain properly.

Family

10/10

Exceptional

28 May 2026

Shania

Extremely pet friendly hotel, although the ice machine on my floor didn’t work everything else was fine.

Pet

2/10

Poor

26 May 2026

Joseph

My wife and I stayed three nights at this hotel. We couldn't get fresh towels after asking multiple times. We asked to have our room picked up and our request was completely disregarded. The property itself was littered with trash and cigarette butts.

Partner

2/10

Poor

24 May 2026

Natalia

Found a roach in bathroom

Partner

10/10

Exceptional

22 May 2026

steven

Staff were great , room was clean and the restaurant at hotel was great

Friends_and_family Friends

4/10

Poor

21 May 2026

Lindsey

Hotel is large and was pretty empty while we were there, but walls are PAPER thin. So noisy, couldn't sleep. Had an adjoining room and our rowdy neighbors kept trying to get in our room. Bedding was filthy. Our bathroom wasnt stocked at all with towels, shampoo, toilet paper, ect. This place disgusted me. Dirty, noisy and evidently housekeeping didnt do their jobs properly.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Maria

Kids friendly!!:)

Family_with_children

4/10

Poor

17 May 2026

Tomas

First, the staff was not frindly at all. The halls to get to the room was dirty and smelled like marijuana. We got to our room and no tissues, half used toiled paper, and the sheets were dirty. My wife used to work at hotels and said the burned marks on the sheets are from the dryer and the ironing mashine. Then we inspected further and there were yellow stains and she said it could be blood stains they tried to clean or something else. Horrendous, I felt like we were staying at a cheap motel. Breakfast was ok, and the pool looked ok but we did not use because we did not trust the facilities.

Partner

8/10

Excellent

17 May 2026

Miriam

Clean room, pool area w towels was great for the kids.

Disappointing breakfast w not a single gluten or dairy free option for a highly allergic child. Many Comfort Inns have had gluten free muffins and other fruit options. No such luck. She was hoping for apple juice but only orange drink. There should be a few options for food allergies.

Other than that it was fine.

Friends_and_family Family

8/10

Excellent

17 May 2026

Elizabeth

Older hotel which needs upgrades. Good sized rooms which were clean. Bathroom in desperate need of complete makeover, caulking was used to reseal tile, hairdryer, fixtures. No matter how clean the surfaces may have been they looked dirty.
Hallway carpet unable to be maintained for cleanliness, too old.
Housekeeping in breakfast area was excellent.
Housekeeping in breakfast area was excellent.

Friends_and_family Friends

6/10

Pleasant

16 May 2026

Edward

Breakfast staff lady was terrific. Desk staff meh. Breakfast was decent. Phone in room looked like it was installed during Reagan administration and not cleaned since. Original towels dirty had to request new. Couple of soft spots in room floor.

Partner

6/10

Pleasant

10 May 2026

Richard

Had to get bath towels from the front desk.

8/10

Excellent

10 May 2026

Suzanne

Its ok for a 2 night trip.

Partner

8/10

Excellent

09 May 2026

kyle

Breakfast was Great! Eggs sausage muffins coffee juice. Excellent! - one bad part was our swipe key did not work when we came back late at night nor did it work again the next morning even after being reset the night before.

Partner

4/10

Poor

09 May 2026

Nicole

Bedding had dog hair and stains all over. Room was filthy overall and floors were dirty.

Family_with_children

10/10

Exceptional

27 Apr 2026

Yamil

Good service

4/10

Poor

25 Apr 2026

Dimitrios

Hotel is very old, need big time upgrade
I don’t go back an I don’t recommend..

Self

2/10

Poor

23 Apr 2026

Edwin

Bad sheets were stain, air condition Full of dust, as well as the TV. Bed also had hair. hair blow dryer wasn’t working.

Family_with_children

8/10

Excellent

19 Apr 2026

Jessie

Overall good stay however they never came to clean the room.

Family_with_children

6/10

Pleasant

14 Apr 2026

Donna

It is definitely kid and pet friendly. Was nice to see kids aloowed to play and they left to go to their rooms at curfew.
The staff was very curtious and helpful. Only issue was our toilet started leaking and then overflowed for no reason . Had to do a quick towel drop so as not to flood our room

4/10

Poor

07 Apr 2026

Narendra

Not so clean and had bugs in bathroom

Family_with_children

2/10

Poor

07 Apr 2026

Veronica

Front desk lady are extremely rude and unhappy, amenities terrible, they doesn't have in every room soap, towels or toothpaste. I requested and she was very uncomfortable to help. At least she gave us (4 person) 1 single and very tiny soap, that she found it inside into the other room to get it. And gave us 4 towels.
Breakfast was good. Place was good.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Maria

Was good, breakfast too!

6/10

Pleasant

02 Apr 2026

Miguel

Staff was rude not welcoming.

Family_with_children

4/10

Poor

31 Mar 2026

Inge

Standard hotel, though it’s showing its age and could use an upgrade. The chairs in the lobby were dirty and thread bare. Check-in was easy, however, the person who checked us in never raised his head and made eye contact with us. The beds were quite comfortable, but the platforms underneath were starting to fall apart. The bathroom was filthy, dirt in the corners and baseboards, mildew in the shower, urine and hair on the toilet. It was also difficult to sleep, because there is quite a bit of truck noise from the interstate, which is not the hotel’s fault, just be aware. If we ever pass this way again, we will certainly choose a different hotel.

Partner

6/10

Pleasant

28 Mar 2026

Thomas

No refreshing of room had to fight for fresh towels

Family_with_children

6/10

Pleasant

25 Mar 2026

Gabrielle

It was a nice hotel. Got a noise complaint from the other guest staying in an adjoining room from us. They did not verify our “noise” before calling us and asking us to quiet down. All we were doing was sitting in the bed playing uno. Whatever tho! Haha. Also we got an expired Diet Coke from the vending machine.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Elizabeth

Very nice staff and excellent Mexican restaurant on site.

8/10

Excellent

22 Mar 2026

Ameena

Everything was good the only thing they was missing was wash cloths! Say was great and fast check in after a long day!

Family_with_children

8/10

Excellent

18 Mar 2026

Kelly

Dated resort , staff amazing

6/10

Pleasant

15 Mar 2026

Tom

Front desk clerk seemed annoyed when wife and requested towels and washcloths. 2 adults for an overnight stay and we were given 1 towel and ZERO washcloths

The toilet is in a strange position - angled in a corner. The flusher handle was situated towards the back UNDER a shelf. Very odd

Partner

8/10

Excellent

09 Mar 2026

Richard

It was very relaxing. Beds wete comfortable.
Staff was great!!!

Partner

10/10

Exceptional

02 Mar 2026

Deborah

I stay there 4 to 5 times every year never a problem

Friends_and_family Family

8/10

Excellent

02 Mar 2026

KHEM

Room and everything else was okay,but edge of bed (floor) was dirty and no Matt on floor.

10/10

Exceptional

24 Feb 2026

Maria

The room are clean, Kid friendly, hot breakfast, nice indoor pool and helpful staff.

Family_with_children

4/10

Poor

23 Feb 2026

Cynthia

I was a bit disappointed as this comfort inn needed major updating. The check in area that was in the same area of the breakfast are had 2 garbage pails due to water leaking from the ceiling. The room that I was in was great in size and roomy but can tell that it was not cleaned probably as their was food particles on the floor next to the bed. Then there was only 1 towel for 4 pple. when i asked the front desk they had none. SMH. the rugs in the hallway, the wallpaper, etc....need to be vacuumed and wiped down. I paid $300 for my 2 night stay bc i was visiting family for the weekend and this hotel was closest to them. I wont be staying at this hotel chain again.

Family

8/10

Excellent

19 Feb 2026

wendy

adequate, well stocked breakfast

2/10

Poor

19 Feb 2026

Kevin

Gross. Only word that can be used. Visible bugs on the floor in the room when we arrived. Fine, lady bugs, not a huge deal. But here we are 4 days later shampooing our heads from a lice infestation. Would never stay again. Hallways need vacuum, the whole place needs renovation.

Friends_and_family Family

2/10

Poor

17 Feb 2026

Selina

Everything about this location is awful. The photos are deceiving. There was no current safety/inspections posted. The vents were covered in black dust, the bathrooms were moldy and green, there were no sprinklers in the room. The staff was awful as well. The breakfast being served, was being picked at by one of the staff members while I was waiting in line. there were trash cans in the eating area, catching leaking water from the ceiling.

Nothing was fresh, fake eggs an no fruit. The entire place stunk of dampness, cracked walls, electrical lines dangling from ceiling.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Thomas

.

Leisure Partner

6/10

Pleasant

08 Feb 2026

thomas

The pool was closed. When traveling with kids we chose this comfort inn because the pool was there, so disappointed a bit. Breakfast was good! Thank you

2/10

Poor

07 Feb 2026

Melissa

Awful dirty nasty desk workers felt unsafe

4/10

Poor

29 Jan 2026

Benjamin

Floor needed to be vacuumed, freezer unit in refrigerator was broken, hair in the shower, broken toilet seat base, and key did not work after the first day and had to be replaced. Moisture would accumulate on the window and would pool at the bottom of the frame and onto the floor below. There was no fan in the bathroom to alleviate moisture buildup. Breakfast is supposed to be from 7:00-10:00, but when I came down a little after 9:00 they were already clearing it up.

Leisure Self

6/10

Pleasant

24 Jan 2026

Joseph

Old pictures in the listing. Place needs some updating. A bit rundown. Not falling apart but pretty close. Not the dirtiest but definitely not the cleanest. The hallways were dark, dirty and dingy. the room was visually clean from a distance but when you look close, there’s dust, dirt and grime in every corner. Didn’t encounter any bugs. floors in my room were cracked and had visual wear and tear. the bathroom faucet and the base of the toilet seat had some dust and hair and obviously sprayed and wiped down with minimal effort. Hotel is in a nice area and the breakfast was good, the woman who worked there that was in the breakfast area was very nice but was also very eager to make sure everyone was out of that area the minute it was over. Overall ok stay, but the place needs a lot of cleaning and upgrading. The attached restaurant was great!

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Gerardo

It wasn’t the best since the staff wasn’t very friendly. The hallway wasn’t clean.

Leisure Family

10/10

Exceptional

30 Dec 2025

Peng

great place. Nice pool

10/10

Exceptional

28 Dec 2025

Russell

Great room

Leisure

6/10

Pleasant

26 Dec 2025

Dave

ok good enough

6/10

Pleasant

24 Dec 2025

Kamal

Not bad

10/10

Exceptional

10 Dec 2025

John

Room was very clean, friendly folks up here in the poconos.

Business Self

2/10

Poor

09 Dec 2025

James

We checked in Saturday. For a hunting trip up the mountains. There was mold/mildew in the shower area. The bed was on some makeshift 2x4 bed frame. By Tuesday the room was never cleaned so we called down. Was told that cleaner was off. Wednesday still not cleaned. Thursday. Still not cleaned. We left a day early. When asking the front desk for clean towels he huffed when we had to go get them. Wish there was a way to upload pictures.

Leisure Friends

8/10

Excellent

08 Dec 2025

Dennis

I loved the breakfast, especially waffle maker

Partner

6/10

Pleasant

07 Dec 2025

Nicole

We didn’t stay for breakfast but my husband did try the coffee he said it wasn’t good. Staff was nice especially the morning lady. There were lady bugs coming out of the air conditioner in our room. Also the picture of the main lobby looks nothing the way it actually looks. It looks best up tbh.

Leisure Family_with_children

2/10

Poor

04 Dec 2025

Lawrence

Yes no maid service very very dirty fifty

8/10

Excellent

01 Dec 2025

Donald

Room was clean and updated flooring. Hallways were dirty and in need of updating.

Leisure Family

8/10

Excellent

24 Nov 2025

Qichun

Breakfast has sausage, scrambled eggs, waffles and others. Elaine is very friendly. Room is clean. Will stay again

2/10

Poor

16 Nov 2025

Kim

The staff didn't even make an attempt to appear as if the cleaned the room. There were pistachio shells right on the floor in the middle of the room. Not like they were missed in a corner. Plus, what looked like blood on the wall. I was in Room 505. Seriously, Seriously for the price, you would at least expect it to appear like they cleaned. Very disappointed

Friends_and_family Family

4/10

Poor

16 Nov 2025

Carmella

When we got to the room, I had to clean it. The ice bucket had stuff on it. The floor hadn't been swept. There were bugs alive and dead on the floor. A pile of dush on the light between the two beds. Flying Chinese beetles on the ceiling. I asked to have my room swept the next morning was told that that doesn't usually happen, then i let the front desk know that i didn't think it had been previously. When we got back someone had come in to sweep.

Business_and_leisure Family

10/10

Exceptional

16 Nov 2025

Daniel

Great place, clean rooms, friendly staff.

Business Self

4/10

Poor

09 Nov 2025

Melissa

The room was great beside the awkwardness of how the toilet was set . The front desk staff had no personality, barely even talked. The hotel definitely needs updated. They did not leave any washcloths for us. The location was good though for what we wanted. Also the hallways were very noisy and people were drinking in the parking lot. Doors were slamming at 2 an 3 in the morning.

Partner

4/10

Poor

07 Nov 2025

Matthew

The building was dark and dirty. Looked like it hadn't been cleaned in years.

Self

4/10

Poor

02 Nov 2025

Bryan

Hotel needed upkeep.
Room staff neglected to supply the proper amount of towels, and were absent when linens needed to be replaced leaving my gf and I to change the linens ourselves.
The fitness room was in a deplorable state: one out of three cardio machines was operating; no paper towels or cleaning solution to wipe off machines after use; t.v didn’t work

Leisure Partner

2/10

Poor

31 Oct 2025

Justin

The room was gross, they didn’t clean anything, hair all over the shower, bugs flying everywhere we checked in went to that terrible Mexican restaurant attached then came back a Checked out! They have signs in the hallway saying sorry for the look “they’re remodeling” but they’re not remodeling they just put them up cause they know it’s a crap hole

Leisure Family_with_children

8/10

Excellent

30 Oct 2025

Michael

Yes

Partner

4/10

Poor

27 Oct 2025

Shannon

This place is run down. The breakfast wasn’t great…just your normal free breakfast. We were supposed to have a king room but got 2 full beds. I went to the front desk & she gave us a king bed and said she “upgraded” us to a suite free of charge but it was down in the basement type floor and sketchy. The suite just had a living room area but with no tv. I was hoping for the jetted tub…not a living area that we didn’t need or use. She wasn’t friendly either. And housekeeping didn’t come on day 2. That was our 2nd time staying there but we will not be staying there again.

Leisure Partner

8/10

Excellent

27 Oct 2025

Karen

Good

Partner

2/10

Poor

27 Oct 2025

BRIAN

Desk person was on the her cell phone watching videos. We waited over 5 minutes will she watched. Gave us a key card to a room that was already occupied embarrassing the couple already in it. Went back to front desk, she replied yes I knew I did that, no apology. Run down, dirty. The toilet and sink was backed up. The person at the front said she was too busy to deal with it. Said she'd give us a plunger. Many, including us went across the street to McDonalds for breakfast because the coffee was empty, out of eggs and sausage was cold. This place is a true nightmare.

Leisure Family

6/10

Pleasant

27 Oct 2025

Jodi

Good enough to sleep in… housekeeping didn’t do a good job before our arrival (used soap in the shower, toilet paper resting on the holder, not on the roller).
The handicap room, there was a 3/4 inch lip at the threshold to the bathroom. Making it inconvenient for anyone in a wheelchair to maneuver over.

Leisure Partner

8/10

Excellent

26 Oct 2025

Rohit

Good & clean

4/10

Poor

24 Oct 2025

Aline

Ladybugs all over the room…
Breakfast is OK.
Aircon not working

Leisure Family

4/10

Poor

23 Oct 2025

Kerry

Not the best Comfort Inn I’ve ever stayed at.

Not very welcoming after a long drive. No smiles.
WIFI was very poor. Bed was extremely uncomfortable.
Toilet was “squished” into the bathroom in a diagonal position (very weird—that’s a first for us). See pictures below. They had Fox Television blaring in the breakfast room and wouldn’t change the channel because, as they said, “We watch it” meaning the desk clerk…in other words, it’s not for the hotel guests. Finally, the tv channel would go out every 5 minutes, freeze, and then come back.

Partner

8/10

Excellent

21 Oct 2025

Jennifer

I stayed here for a weekend festival over the summer. The accommodations were basic but convenient for being close to the event, which was exactly what I needed. My main frustration was that during my four-night stay, the TV never worked — and it seemed I wasn’t the only one having this issue. The staff did try to fix it a few times, but by the end of each night, I still couldn’t just relax and watch TV in bed. Since I was traveling alone, that was disappointing, and I ended up watching everything on my phone instead.

I’m planning to attend the same festival again in 2026, but I’m honestly not sure if I’ll be staying here next time. It was a bit frustrating to pay the full weekend rate without having the full amenities that were listed when I booked. That said, the staff were fantastic — friendly, helpful, and very knowledgeable about the area, even giving me great sightseeing recommendations

Leisure Self

2/10

Poor

19 Oct 2025

Mary

WARNING!! Filthy!! Filthy!! Filthy!!! Bed Bugs!! Nasty!!
I would'nt let a pig stay there!! Human excrement on floor in bathroom. Hallways disgustingly filthy. Floors in rooms were filthy! They had not seen a broom, mop or vacuum in weeks. The bed looked okay until I opened the covers to find BED BUGS!! YIKES!! Hair & mold in bathroom sink. I took pictures of all of this. The pictures of the property did not match what we saw in the interior. We went to the front desk to address to these issues and were told that Manager Eddie was off until Monday. I called Manager Eddie on Monday and was told he was not in today and was promply hung up on. This hotel puts a stain on all other Comfort Inns. The owner needs to nake sone drastic changes soon. I DEMAND A FULL REFUND!! I tried to upload some pictures, but this site seems to want to hide these problems

Friends_and_family Family

2/10

Poor

15 Oct 2025

Lauren

Filthy. Bugs on ceiling. Water leaked through ceiling and flooded bathroom. An old Spring Matress. Terrible

2/10

Poor

14 Oct 2025

Paul

I called to cancell this multiple times because the concert was cancelled. The manager refused to cancell even though there was over a month he could have rebooked the room. I cannot beleive hotels.com is renting rooms that are uncancellable. I will NEVER USE HOTELS.COM OR THIS HOTEL CHAIN AGAIN IN MY LIFE!!!!

8/10

Excellent

13 Oct 2025

Charles

Light switch inside door didn't work

Self