Name: Split Rock Resort
Address: 428 Moseywood Road, Lake Harmony, 18624, US

2/10

Poor

22 Jul 2026

Ingrid

Hotel is falling apart. The room we stayed in had blood in the sheets, mold in the bathroom and holes in the bathroom door. Overall not very clean facility. There was a worm in the pool area as well.

10/10

Exceptional

21 Jul 2026

Shirley

The service was excellent! I will be going back

Pet

2/10

Poor

20 Jul 2026

John

Check in was okay but when I got to the room it went downhill shade was broken curtain was ripped off the rod and telephone did not work mind you room was facing parking lot then drove back to the front desk to see if I can switch rooms they told me maintenance has to come to see if they can fix the issue then it took them 45 minutes for them to come they came shade would not come down ripped the curtain off the rod and phone still did not work and they had the nerve to say all fixed went back to the front desk they finally changed my room to willowbrook very bad hotel do not book there horrible

Partner

10/10

Exceptional

20 Jul 2026

Wilkin

Very good places

6/10

Pleasant

20 Jul 2026

Marc

The room was not good

Partner

10/10

Exceptional

19 Jul 2026

Anoop

So good we couldn’t leave so we had to book another night.
There is one drawback of this hotel that they can’t clean during the stay time

Family_with_children

10/10

Exceptional

19 Jul 2026

Wilbert

Good

Family_with_children

4/10

Poor

19 Jul 2026

danyel

This resort has experienced a notable decline in overall quality. While certain aspects, particularly the exceptional staff and an adequate water park, remain commendable, the general standard has diminished.

Family_with_children

10/10

Exceptional

19 Jul 2026

Keila M

Y

6/10

Pleasant

19 Jul 2026

Dawn

Resort is ok. It needs alot to be fixed up.

Friends

4/10

Poor

18 Jul 2026

Kiralie

The staff was very friendly. Check-in was easy. When I first walked into the lobby, it looked like a nice place. The arcade was modern and everything was working properly.

We had a little bit of trouble finding our room, and were directed to drive around the back. When we drove around back, I felt like I was driving up to the house in the shining. There were weeds growing up all around, that it felt like the building was abandoned. When I walked into the building, there was a dilapidated piano on the right side with broken keys and a drink bottle on top of it.. The rug had so much dirt, and the walls were scuffed up. When walking down, parts of the floor were sinking underneath. I felt like I was taking my life into my own hands walking down the hall to the elevator. Fortunately, our room was very clean, and the bed was comfortable.

However, this building should probably be condemned. There are parts of the floor that were loose underneath the carpet. The fixtures and everything in the room was dated. It could definitely use an upgrade.

I probably would not stay there again, but it was fine for one night.

2/10

Poor

18 Jul 2026

Bryan

Definitely do not waste your hard earned money money on this place the hot tub water was coming out yellow no soap in room no wifi when i stood there and the resort is pretty much abandoned

Partner

2/10

Poor

18 Jul 2026

john

Stay away. Dirty rathole.

Partner

6/10

Pleasant

17 Jul 2026

Jean-Kenson

When I got to the Hotel, I found out they have move me to another hotel and didn't notify me about the switch.

Family_with_children

6/10

Pleasant

17 Jul 2026

Roxana

Upon arriving to the resort we noticed that the movie theater and bowling alley looked run down and abandoned. The outdoor pool was abandoned. There was a chain on the gate, the fence was falling in and weeds were overgrown. When we were checking in there was only 1 person at the counter who wasn't easy to understand & communicate with due to the language barrier. Once we got to our room, it looked like the pictures but there were issues. The floors felt damp the whole weekend. The kitchen didn't have any pans to cook with, no dish soap, sponges or dishwasher tabs. There was coffee but no filters. The paper towels weren't even half sheets and so thin you could see through them. The same went for the toilet paper. The jacuzzi tub that we were looking forward to the most had a slow leak and wouldn't hold water. We tried to call the front desk and housekeeping but the phone didn't work. We ended up texting the contact number they sent us to let them know we were completely out of TP & in need of the other items. They messaged back and said they would bring the items right away but never did. We messaged them multiple times and still nothing. The front desk wasn't in the lobby, you had to drive to it. We ended up using tissues which were better quality then the TP. The service was horrible & even though it looked nice it's slowly falling apart.

Friends

2/10

Poor

15 Jul 2026

Kimberly

Stay away. I cannot express how terribly run down this hotel is. There were awful smells, stains on the bedding and carpets. I really don’t understand how it is still open and charging $175. This should be a $70/night room. I almost went to sleep in my car. I was only there for a night (thank fully) as I was attending a wedding nearby but the whole experience has left me traumatized. I also think they took a $100 security deposit which is laughable bc what damage could possibly be done. I’m not sure it was refunded and staff is nice but incompetent.

Friends_and_family Family

4/10

Poor

15 Jul 2026

Kasey

The room had alot of things wrong with it, the black out curtains fell down when we simply tried to lower them there was a huge Crack in the marble counter top, the bed skirt was ripped, wallpaper was missing in some spots the ac units are not a window units but a standing one that is in the windows and leads to outside if anyone wanted to come into the room when we we're sleeping from the outside they could have. The ac units themselves are dirty and could used wiped off. Stain on carpet but I understand some stains can't be removed. I was provided little to no information about the property upon check in and was not informed that my room had two doors and had to figure that out on our own. 100 for incidentals and the room was already falling apart when we arrived. The snacks upon check in we're a nice added touch and the convenience of having food and entertainment on site was very nice but if you don't pay extra for a package the water park is not Included and breakfast is a extra cost. Which I had to find out on my own seeing as the information was not provided to us upon check in. Would stay here again but not in city center much rather prefer the smaller building by the lake. It's kept in better shape and much quieter.

Friends

2/10

Poor

14 Jul 2026

Jane

I don’t think this property should be recommended by any site. Almost everything is false advertising. The property has not been maintained and is awful condition.

Partner

2/10

Poor

13 Jul 2026

Jacob

Would not recommend to anyone the place was dirty the Waterpark didn’t work fully and the staff was nonexistent had to be the worse stay at a hotel I’ve ever had

Partner

6/10

Pleasant

13 Jul 2026

Ernest

If you plan on staying in a room with a kitchen/kitchenette, bring your own cookware, cups, plates & utensils, ect. Double check linens because ours were stained & we had to go to front desk to get that changed. It's an okay quick getaway for a good deal.

Family_with_children

4/10

Poor

13 Jul 2026

Angela

When I first chose my booking, it was between this and another place. I booked the other place initially, but felt like I was just missing out on something with split rock. So I canceled that one and booked split rock. I asked the lady if there was anything to make my stay special, id appreciate it. She said yes yes we will make your stay very special. There was nothing special about it. At first the details of the property were a little confusing. My 2 main requirements are breakfast and a pool. But I found out the breakfast is not included. But you can eat for a fee. For what I paid I expected at least the crappy free breakfast you get with hotels. That's exactly what they were serving, but for a fee. Not even a free cup of coffee at check in. The lay out of the hotel is weird and I had to drive around the building to my room. Walk a long hallway to an elevator, to go down to my room. The room was nice, you can tell they renovated a bit but everything outside of that felt dated. Like i know in the 80s this place was crowded with people but now not so much. The ceilings in the bathroom were gross, the floors in the hall were wonky.
Then when it came to the water park, half the rides were off so why would we pay to enter when its half open. The lake seemed fun but again nothing was included for us so i would've had to pay for everything. All I had was a free game of mini golf. I expected more from it calling itself a resort. And the actual split rock was just that. A rock.

Friends

2/10

Poor

12 Jul 2026

Corey

Do not stay here!!! It is false advertisement what you see on the website. It is very rundown, and there was bugs in the bed holes in the doors and walls as well as blood stains as well as spiders and moths when you step out into the hall out of your room, it smells like old mold. There is no AC in the hall area and once we arrived, the elevators would break every few minutes and security had to come and reset it so you are literally taking a chance if you stay here, don’t say I didn’t warn you.

4/10

Poor

12 Jul 2026

Nafisa

When we entered the room and could not find soap , glasses and boiler or coffee machine . Room was with kitchen and it should be with at least glasses to drink water. Staff were friendly and provided later . AC was not working and we ask to check open it. It took sometime and they put portable air conditioners . There were many broken or poorly maintained items in the room. The towel holders in the bathroom were so loose that they fall off with the slightest touch .The window locks wrench broken and when we tried to slide window open , it felt like was about to come off. We were actually afraid to touch or use some things because they seemed so fragile.

But staff tried to do their best . Overall, the resort is in need of maintenance and repairs ,

Partner

8/10

Excellent

11 Jul 2026

Kristen

Booking this I was super excited that we were going to have some awesome place to take our kids for their birthdays and even tho when you come and it looks like a warehouse I was still hopeful. BUT quickly things went downhill, we checked in and went to our room it was 80F in there tried to turn down the temp and checked out the room. Was very told and outdated, BUT ALSO the super disappointing thing was there was still trash in every one of the garbage cans that were in that room, including the nasty diaper in the main bathroom that was stinking up the entire suite. Now If they can’t even take out the trash, I was really doubting that my bedding was even changed. We left and came back and the ac still hadn’t touched the hot room so we went down after calling the front desk and getting no answer. They did thankfully end up changing our room and thankfully a staff member showed us where to go because it was super confusing to even make it back out from the next morning. But this room they assured us was brand new and much nicer, it was still outdated inside was a stove that was from the 80’s or 90’s, little water pressure on the toilet, no way to even make the shower actually turn to the shower head, no shampoo, conditioner, just hand soap. While our air conditioning worked in this room sadly our tv and WiFi didn’t work, at check out the guy wasn’t even sure how to check us out and was having computer troubles. We most definitely won’t be back, very disappointed.

Partner

2/10

Poor

11 Jul 2026

Nayrobis

Never goin back

Family_with_children

4/10

Poor

11 Jul 2026

AmyJo

This was like the resort that time forgot. What was once, I’m sure, a glorious and grand family escape seems to have slipped through the fingers of “keeping up with the times”. While “outdated” isn’t necessarily a problem, there were many little fixes that were just overlooked and ignored, from stripping on the carpet transitions and even steps, to broken windows and certain areas with distinct smells of mustiness…aside from the fact that at check in at 4pm, we’d requested a roll away bed to which we had to seek out at least three more times before having one brought to our room well after 10 pm. The beds were comfy, but otherwise, meh. It served its purpose for us, but never again.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

brandi

Older building, but still a nice place to stay. The lake is awesome!

Partner

10/10

Exceptional

10 Jul 2026

Floribeth

Amazing place for vacation

Partner

10/10

Exceptional

10 Jul 2026

Sonia

My wasn’t that bad but need to upgrade the room

Family

6/10

Pleasant

09 Jul 2026

Kyle

This property is passed its prime. Half of the building appears condemned, the grounds are unkept, and the interior maintenance is lacking.

The room had the amenities as advertised and was clean and organized.

The WiFi connection on the TV would not stay connected and did not work.

This resort and the properties surrounding Lake Harmony appear to be struggling and on their way out. In the middle of July this resort (with a water park) was like a ghost town.

If you want a clean room to stay in (and are ok with paint and drywall pealing and stained rugs), moderate staff, multiple indoor pools, and the place to yourself give it a try.

Partner

4/10

Poor

08 Jul 2026

Gisela

La nevera de la habitación no servía fuimos a reportarla y nunca aparecieron y cuando fuimos a recepción nos dijeron que ya estaba arreglada y era mentira habían muchas cosas cerradas como el restaurante en el parque acuático cobraron 72 por dos personas y lo único que funcionaba era la piscina de ola y la piscina que estaba en el interior el agua muy fría y sucia.

Partner

10/10

Exceptional

07 Jul 2026

Yensi

Clean room

Family_with_children

6/10

Pleasant

06 Jul 2026

Olga

No hay mucho que hacer.

Family_with_children

8/10

Excellent

05 Jul 2026

Jose

Deben mejorar el Internet, actualizar el parque de agua, la piscina de fuera deben mantenerla mas limpia, me encanta la tranquilidad y el ambiente familiar, pero deben actualizar muchas cosas para dar mejor confort a los huéspedes.

Family_with_children

2/10

Poor

03 Jul 2026

Ana

Horrible experience.
This hotel is infested with bed bugs and they don’t even care.

Save yourselves the time, the headache and thousands of dollars and do not book with them.

Family_with_children

2/10

Poor

01 Jul 2026

Maribelle

Super dirty and ran down, do your research on this place and believe all that you see. And if you decide to check out early due to dirty rooms they wont provide refund. It was not so disgusting in the past, really needs serious renovations, not cover ups.

4/10

Poor

30 Jun 2026

Alison

We have been coming to this hotel for 8 years and loved it because they had something for the kids to do almost every hour. We booked almost a whole week and it was 2 activities a day. The recently renovated movie theater seats were almost halfway broken and all scratched up. The Jacuzzi and pool was ice cold. When you think you coming to resort that has a restaurant and bar on site and realize it only opens on weekend. No more Karaoke during week. We played bingo in a very dim
Lit Lobby. The play ground area was unkept. You had to make sure you bring your own sponge dish detergent and cleaning supplies because they never came to room for turnover(broom, dustpan etc) . Oh and let’s not get into water park. 3 major rides were down and has been over a year and they still over charging for it which I think if you stay there it should be little to nothing! Since all these activities are at a low, Why is the hotel rate still so high? The pool water outside was green and the lady in bowling alley accused me of taking a bowling pass off her cart in front of people. I spent almost $1000 for 4 days and you think I would steal number 1 and number 2 a damn $6 free bowling pass. I was so embarrassed! I complained and was told someone would call and no one ever did!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Severo

Xx

Family_with_children

10/10

Exceptional

25 Jun 2026

Leander

The room was excellent clean staff was amazing very helpful breakfast was another shocker really good and they serve until 11AM nice 👍😎 check out was at 11am as well just another plus and the kitchen in my room was very helpful I will definitely stay again

Friends

6/10

Pleasant

22 Jun 2026

Tammy

We stayed to attend the wine festival. The festival was good but the building and room was very run down.

Partner

8/10

Excellent

22 Jun 2026

Tameka

customer service was great did not like the shade and the windows not working

2/10

Poor

22 Jun 2026

Janice

I have called several times this morning. Been put on hold and then deliberately hung up on. I'm trying to reach somebody in the billing department regarding the billing discrepancy. I would not recommend this place to my worst enemy and I will be writing corporate about this particular facility. Don't stay here.

Self

2/10

Poor

21 Jun 2026

Marie

It was very disappointing to see the resort in such bad condition. I stayed in room 3652. The room wasn’t filthy dirty but it wasn’t clean. Good thing I bought my own cleaning supplies. The room was dingy and it had an odor to it. The windows are old making the room very cold. The air worked, but the heat not so much. The furniture is very old and the bed was hard as a brick. We had a full kitchen with no pots or pans, silverware, plates, bowls or cups, but yet we had a coffee maker. I was told by the front desk that 2nd floor was the only floor with a stocked kitchen which makes no sense to me. Our sheets were soiled when we arrived. I had to request clean sheets. The blanket had a yellow stain on it. We didn’t have washcloths in our room nor did any other room that the people in our group stayed. I requested a tea kettle and wash clothes but I didn’t receive neither. Someone had a bowel movement in the pool and the pool wasn’t shut down and sanitized creating a health crisis. Someone had a bowel movement in the hall on the 3rd floor. Our smoke detector activated because of the steam from the shower. It alarmed for about 10 min and no one never came to make sure it wasn’t an actual fire. I requested a walk in shower when I booked the room but we had a tub that was really hard to step in to because of back issues. The resort is dilapidate! Just pitiful!

Friends

2/10

Poor

21 Jun 2026

Monisse

The hotel has a horrible smell. The rooms smelled awful. I came with a group, some had no AC and the staff only offered a fan. The rooms were not cleaned very well. The kitchen area counters were sticky and had stuff still on them. The paint was coming off in the bathroom. There was no iron, only an iron board. The tv did not work. This hotel is a rip off and they should be ashamed of themselves. It is do for an absolute overall makeover.

Friends

4/10

Poor

20 Jun 2026

Catherine

Nice enough staff but this place is a dump! Definitely worth it to stay somewhere else. Room was clean but kitchenette was useless with no utensils. Couldn't use the pool as water was dripping into it from the ceiling and it appeared that the filters were off. Mini golf was not usable. Whole place had an eerie feeling like it was haunted.

Family_with_children

4/10

Poor

16 Jun 2026

Jessica

We stayed in Willowbrook one bedroom. Apparently Wyndham took over Willowbrook, but there were very little improvements made.

We asked for a room on higher floor and were given a room on first floor, closest to lobby… there were like 6 cars in the lot first night, so rooms were available. We also paid for king bed and we were given 2 queen beds. There were bugs in the room coming in from patio door. We reported the bugs and they offered to have someone “clean it up”… they did nothing. We bought Raid and used it the whole weekend. It’s June and restaurant was closed, only the food court was open.

The young man who checked us in didn’t mention free breakfast, access to water park, or amenities, yet the people before and after us were offered these.

Pros - jacuzzi tub, large bathroom, large room, good kitchen, off resort property is a beautiful lake, and Sweet Cravings in Blakeslee is yummy!

Cons - poor communication, bugs, lack of restaurants/food on property, inconsistencies with check-in process.

We will be back in Poconos next year, but will be staying somewhere else. Cannot recommend this resort.

Family_with_children

6/10

Pleasant

15 Jun 2026

KYRA

The saving grace of our stay was that my 4 and 5 year old were easily impressed by the water park (that was only half operational) and had mold growing on the infrastructure and the arcade. We did bowling, but the lane kept freezing so we gave up on the game. The pool was large, but the pool area had trash and dirt everywhere.
The hotel was very dated. The first room they gave us did not have working AC, so we had to switch room (which took about 2 hours to sort out). Our bathroom light/vent did not have a cover. The carpets and bedding had stains. The kitchenette had no utensils or trash can. There was no ice machine for guest use. The room did not have regular TV, so we had to sign in to our netflix account.

Family_with_children

2/10

Poor

14 Jun 2026

Mark Tanney

Upon arrival we immediately requested a refund.

Business Partner

4/10

Poor

14 Jun 2026

John

Ac didn’t work, all three tv’s in the room didn’t work, no clean towels or trash removed during entire stay. Arcade and bowling was good for my son (6 year old) but I won’t be staying here again.

Family_with_children

6/10

Pleasant

12 Jun 2026

Michael

Very outdated

Family_with_children

2/10

Poor

09 Jun 2026

Katherine

My son had an accident here and they wouldn't give me a statement and claimed their phone was not working and that nobody can help me with that.

Family_with_children

2/10

Poor

08 Jun 2026

Sarah

Unfortunately I cannot give a good review. As soon as we checked in we had a bunch of issues. The AC did not work, the fire alarm went off twice in our room (we did not cook anything or have any smoke-related activity in the room), the TVs did not work, there was dried blood on the bedsheets, the bathtub was dirty and chipped, and there was a leak in the bathroom ceiling. Upon finally being switched to another room, the ACs and TVs did not work either.

When leaving the resort the second night there was a leak in the main lobby by the entrance. The elevators were also out of service.

Split Rock needs a serious makeover and we will not be returning.

Family_with_children

10/10

Exceptional

07 Jun 2026

Joel

Muy limpio
Personal muy amable
100% recomendable

Family

6/10

Pleasant

02 Jun 2026

James

Should include free breakfast

Partner

2/10

Poor

01 Jun 2026

akeera

First and foremost Split Rock did not make me aware that we were staying separately from the actual hotel. This may have been a blessing because the hotel seems like its falling apart. Everything is old and needs to be updated. The place is so dirty and things donts even work. I was very disappointed with the experience and will not be returning. The waterpark was horrendous

Family_with_children

6/10

Pleasant

01 Jun 2026

cynthia

The room was clean, but the back yard area had alot of dog poop, with a sign posted asking to clean up after your dog. I had my 2yr old running around in the grass until I noticed dog poop scattered around all over the property. Also, the water park was closed, due to a live band performing, yet this information wasn't mentioned during booking. That's the reason why I stood at this hotel.

10/10

Exceptional

31 May 2026

Marisol

Everything good

Partner

2/10

Poor

30 May 2026

Juan

El baño estaba sucio después llame para que lo limpien nadie contestó fui a recepción, el parque de agua no estaba en servicio, fue una experiencia horrible

Family_with_children

10/10

Exceptional

29 May 2026

Shayla

It was very nice. I would say again.

Partner

2/10

Poor

28 May 2026

Jessica

There was no pool or waterpark access available — only a small, isolated arcade. The security guards were kind, and the arcade staff were very pleasant and helpful. Unfortunately, my experience with the hotel staff and management was extremely disappointing. The manager falsely told me the waterpark would be opening the next day, which convinced me to extend my stay and pay for an extra night unnecessarily. I later found out this information was untrue.
The room also had maintenance issues, including a refrigerator that leaked water. On top of that, around 8 a.m., someone attempted to enter our room and kept trying the door handle. Thankfully, I had the security latch engaged, but the situation felt very frightening and unsafe.

Family_with_children

2/10

Poor

28 May 2026

Carlos

The worst customer service! Zero safety awareness, someone opened the door while we were inside which is scary .everything was Closed dinner , activities. Horrible experience for Our Honeymoon.

Partner

2/10

Poor

26 May 2026

Karen

Me and my family drove there for hours, just for them to tell us the have a power shortage on half there resort and the main attraction wont be open. They offered me a rain check, obviously I could no do that due to driving hours with multiple kids in the car. I WILL NEVER BOOK WITH THIS RESORT AGAIN NOR DO I RECOMMEND YOU WASTE YOU TIME GOING TO SEE. The staff disregarded us in line went around us to attend to another customer when we were in line. I also booked two rooms and the second building looked like a run down hostile that should be on a scary movie. They would not even upgrade the second room cause they were booked, but no cars in the parking lot. They stated the power outage happened in the morning time. Our check in time was 4:00pm. I think it was more then enough time to contact me and let me know what was going on to see if I could have a refund due to THERE NATURAL DISATER PROBLEM! THEY WERE UNPROFESSIONAL. IT WAS A WASTE OF TIME AND A WASTE OF MY MONEY. NEVER AGAIN!

Family_with_children

2/10

Poor

26 May 2026

Brijesh

I had following issues with this booking..
1. Property without power in most of the area
2. ⁠Pool closed
3. ⁠Water park closed
4. ⁠routed to different location for check-in
5. ⁠Did not inform about issues on Fri, and said we can buy water park tickets on property, and enjoy full day
6. Check-in process was total mess
7. ⁠Waited for another 90 min for room checkin
8. ⁠They gave us room, which was in use…moved to another room, which was without kitchen towel and utensils
9. ⁠No room service..
10. Closet door broken
11. Restroom door not closing
12. It was no pet property, but there was dog barking whole night in nearby room
13. No security and no oversight on the floo

My family vacation was spoiled, I am requesting a refund from Expedia

Family_with_children

2/10

Poor

25 May 2026

Wagdy

First time no key for the room and pool and water park not working we spent one night only and cancel the other 2 nights actually destroyed our Memorial Day weekend

Friends_and_family Family

4/10

Poor

25 May 2026

Pamela

I was very disappointed with our recent stay at Split Rock Resort. We booked this trip primarily to use the indoor pool and water attractions inside, only to arrive and discover that the resort had no electricity, which meant the indoor pool was closed.

While we were relocated to the neighboring Willowbrook hotel, the experience there was far from ideal. The room appeared clean at first glance, but the sheets smelled as though they had already been used, and we found hair on the towels. It was not the level of cleanliness we expected.

To make matters worse, the compensation offered was a $20 arcade credit that was provided at checkout, making it impossible for us to use during our stay. We were told we could use it on a future visit, but after this experience, that was not much of a consolation.

Since the resort indoor pool was closed, we ended up purchasing day passes to Camelback Resort’s indoor water park so our family could still enjoy the weekend we had planned.

What disappointed me most was the lack of communication. Had we been informed about the power outage and unavailable amenities before our arrival, we could have made an informed decision about whether to continue with the trip or cancel it altogether. Instead, we arrived with some expectations and were left scrambling to make alternative plans.

Unfortunately, this experience did not meet our expectations, and I hope the resort improves its communication and system.

Family_with_children

2/10

Poor

25 May 2026

Barry

This place needs to shut down entirely. I will never recommend to anyone on earth!

Partner

6/10

Pleasant

25 May 2026

Dina

The staff were very helpful. Didn’t got to enjoy most of the amenities they had a power issue and they were closed.

Friends_and_family Family

4/10

Poor

24 May 2026

Pegah

The main entrance to th

10/10

Exceptional

21 May 2026

Maureen

Loved staying here: the only issue I had was they did not discuss the amount of the security deposit while checking in and automatically charged my card an extra $200. I feel communication on their end should have been better with that. The room was very nice but once we turned the AC on in the bedroom a bunch of black stuff shot out all over the bed. Def did not enjoy that. Maybe it just needed a good cleaning prior to use.

Partner

10/10

Exceptional

19 May 2026

Elmer

The room was clean and comfortable, kitchen was very helpful and came with all cooking utensils.

Friends

10/10

Exceptional

18 May 2026

Lidia

Lindo
Todo

6/10

Pleasant

18 May 2026

Angela

Clean rooms , however no restaurants at the hotel , and pictures on the site need to be updated . Does not look like the pictures that are on the website

Partner

2/10

Poor

17 May 2026

Lakecia

Just the arcade is newly remodel

Partner

6/10

Pleasant

17 May 2026

Juliet

Esta bueno para despejar pero tampoco es que es la gran cosa jjjj

Friends

6/10

Pleasant

17 May 2026

amelia

Solo el aire acondicionado como que no funciona muy bien!

Family_with_children

2/10

Poor

14 May 2026

segf

All around worst place ive ever stayed

Partner

6/10

Pleasant

12 May 2026

Cesarina

La atención de l sr julian en la resecepcion fue exelente muy amable y nos ayudó en todo lo que nesecitamos la avitacion en aceptables condiciones la piscina en malas condiciones el jacuzzi apesta 0 mantenimiento

Family_with_children

8/10

Excellent

10 May 2026

Jennifer

Statues at Willowbrook and the room was upgraded and super clean and the jacuzzi tub was the star of the show. Huge bathroom as well. Loved the balcony to get fresh air. I thought all the indoor amenities listed were included in our stay but only the pool & hot tub were the rest you have additional costs for. But was super convenient not having to go far for all the activities. Staff went above and beyond for us! Over all we really enjoyed our stay. Will definitely go back again.

Family

8/10

Excellent

10 May 2026

Lenny

El agua del patque acuatico
Muy fria y la pool del hotel con muvho
Cloro

Family_with_children

2/10

Poor

05 May 2026

Kevin

Didnt have my room so got put in the honeymoon room. Paid extra for a jacuzzi and it had scum lines where it hadnt been scrubbed.. mildew like odor in the room.

Business Friends

4/10

Poor

04 May 2026

Daiquana

Travel with my kids for a football camp with friends who also rented a room.. Phone didnt work, no hot water, tvs didn't work. Bedroom door did not close, paint chipping in the shower. fridge was broken leaking water inside and out… Spoke to front desk was told maintenance would come… never came nothing was included had to pay for amenities (bowling etc) for the amount they charge for the rooms you would think it would include more… could've honestly stayed at a franchise hotel and got more for the money… def would not be booking again

Family_with_children

4/10

Poor

04 May 2026

Michael

Do not recommend. Water quality was poor. Brown water came out of the faucet while trying to fill the jacuzzi in our room. Brown sediment rested at the bottom of the jacuzzi. I later read online that it’s been an ongoing issue. We had to buy water to drink, brush our teeth etc. The hotel did have neat amenities but it was run down. The hallways were in desperate need of vacuuming as I came across broken glass and food on the ground multiple times. Some staff were very pleasant. Others were very dry and didn’t seem to care. The room was fairly clean. There was a comforter stored away, when we pulled it out to use it , there was a hole that had been patched with two staples. I wanted to love this place and I looked forward to staying here. It was a major disappointment! Don’t waste your money!

Partner

8/10

Excellent

30 Apr 2026

Mansi

It was a nice weekend stay

Friends

2/10

Poor

20 Apr 2026

Jessenia

We drove 4 hours and upon check in they informed us the water park was NOT included in stay. The room was filthy ( bathtub had hairs in it, toilet was dirty, and the bed sheets were stained). Our room key was assigned to other guests whom walked into our room while we were still inside. Every guest we encountered told us to not waste money on the water park- it’s filthy and water heaters are always broken. We decided to leave 4 hours after arriving, to drive back home another 4 hours. When we informed the front desk of our reasons for leaving and requesting refund, they told us we would have to email the manager because there was no one there to authorize a refund. After going back and forth for a while, my husband agreed to to allow them to charge one night ( we were supposed to be there for 2 nights), they agreed and put a refund request form in for the 2nd night. Although they charged us for one night we still decided to leave with our kids. It was absolutely a horrible experience, my 3 yr old and autistic 13 yr old were devastated and tired. My 3 yr old celebrated his birthday in the car since he couldn’t have his celebration at the resort as we planned. We will NEVER recommend them to anyone.

Family_with_children

10/10

Exceptional

12 Apr 2026

Pamela

Everything was nice, clean

Family_with_children

10/10

Exceptional

11 Apr 2026

Valique

There's a complimentary breakfast buffet at Willowbrook which is more a continental option. However, the main hotel serves a breakfast buffet for a price with a wider variety

Family_with_children

10/10

Exceptional

11 Apr 2026

Juan f

Excellent clean

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Joaquin

The place has so much potential but it needs some real updating. It’s dark around the property making it tough to see anything. Our building where we stayed was very secluded and needed to be restored.

Family_with_children

8/10

Excellent

07 Apr 2026

Yulenny

Good 👍

Family_with_children

2/10

Poor

06 Apr 2026

Kevin

If you through Expedia, the hotel treats you horrible. The price is the same if you book through the hotel website maybe a very small difference but you get water park tickets you get kitchen ware and you get treated differently. I booked through Expedia and Didn’t get any water park tickets no kitchen culinary no pots no pans not even forks spoons or cups. When I called downstairs they said I booked through a third party and that is not included, the same thing they said when we arrived regarding the water park tickets. To top it off the room looked really old and out of date and management was even worse no customer service etiquette. When I spoke with Maya who claimed to be the manager on duty and explained it was my granddaughters birthday if there was anything she could to to make our experience better she said no I booked through a third party so talk with them. Expedia misleads you when they say this is a rare find cause you have water park access making it seem it’s included and then in fine print on another page it says surcharge. And the hotel sucks because they put rooms on Expedia because they obviously can’t get all the rooms rented but then they treat the paying customer like crap taking basic amenities like cups forks and dishes away but there’s a full kitchen in the room. Make that make sense! Overall horrible experience my granddaughters birthday was ruined, don’t even bother going there!

Family_with_children

8/10

Excellent

05 Apr 2026

Cindy

Nice place but needs a lot of improvement. The staff was very nice and friendly.

Family_with_children

6/10

Pleasant

05 Apr 2026

Adamarys

Need more staff , waited very long for food at the waterpark waterpark wasn’t working some areas and water was super cold , theater was alil mess up and amenities not included you would have to Pay for bowling and water park

6/10

Pleasant

05 Apr 2026

David

Room was adequate but very old, bathroom food didn’t close, AC and heating was temperamental. We have been staying at Split Rock for more than 20 years now and they need to invest a bit more into the facility. On the upside, the pool is still good, common areas are maintained and gym is newly renovated and with all new equipment.

Family_with_children

4/10

Poor

05 Apr 2026

James

Nothing worked, no phone, no tv

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Claudette

Breakfast menu was good good service atmosphere was clean and friendly

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Jonathan

Everything is excellent wonderful place...aaa

Friends_and_family Friends

2/10

Poor

02 Apr 2026

Angel

Reason I went was for the indoor water park but it was close. Waste of money

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

dawil

Room was great, but the Place needs more staff to keep up , other than that was very good

Family_with_children

4/10

Poor

30 Mar 2026

Erica

In March 2026 I booked a two-night stay, despite the rough reviews, because my son is really into tennis right now and this trip was his 16th birthday present. The website depicted beautiful and spacious indoor tennis courts and we planned to just play our hearts out. We also planned to enjoy the waterpark and indoor basketball courts.

The room was as pictured which was nice. Unfortunately, the restaurants and cafe closed several hours earlier than indicated on the night we arrived and the front desk offered zero suggestions. The next morning we discovered that the indoor tennis courts no longer exist - a massive disappointment considering it was in the low 20's outside with wind gusts up t0 25 mph. The basketball court was blocked off for a gun show the resort was hosting that weekend. The waterpark never opened on Thursday, despite the posted hours, and when it did open on Saturday, we were afraid to go based on the filthy, leaking conditions of the tube slides which could be seen from the parking lot. I contacted Expedia to complain and the hotel was unwilling to offer any amount of refund. They did offer us a late checkout and complimentary breakfast, which was actually lovely, until a baby cockroach walked past our view on the wall beside our table.

My son and I made the best of it and there were two employees who stood out, Pablo in management and Louis in the Bistro, but other than them this was a massive fail. The health department should get over there asap.

2/10

Poor

29 Mar 2026

Christopher

Resort was nasty dirty and rundown

Partner