Name: OYO Hotel Wilkes-Barre East
Address: 1 Pittston Blvd, Philadelphia Pa, 18702, US

2/10

Poor

18 Jun 2026

April

Was never able to check in cancelled my reservations while I was trying to check in.. signs inside the rooms saying do not drink the water it has bacteria in it... Front desk people are really really rude..

Friends_and_family Family

2/10

Poor

14 Jun 2026

Mayelin

The room was absolutely nothing like the pictures. There was no air conditioning even though the temperature was around 90°F. There was no running water, the shower was dirty, the toilet was broken, and the entire room smelled strongly of mold and mildew. The conditions were unacceptable and the room was horrible. Because of these issues, I had to check out early.

6/10

Pleasant

01 Jun 2026

Toni

The Staff/Front desk guy was very nice and hospitable. I told him that I appreciated that quality in him.

Self

10/10

Exceptional

25 May 2026

Michael

Didnt have time to have continental breakfast. room was adedquate. Staff was helpful to make sure my door was good to use. Excellent direction to park my car. It is underdoing renovation.

Self

2/10

Poor

15 May 2026

Muhammad Asad

Worst experience of a motel

Self

2/10

Poor

26 Apr 2026

jose Miguel

No vaya por rai

2/10

Poor

19 Apr 2026

Amy

It took 50 minutes to check in! I had to call a number posted at the office several times before someone answered saying that she’d be there in 10 minutes. As I was checking in, I asked if someone would be available for check out at 7am next day and she said yes. By 7am, I knocked numerous times, called 7 times, left messages, sent text with no response. I kept asking loudly “Hello, anyone there?”, no reply… I was desperate because I already booked a ticket for 10 am and had to leave right away. Finally I had to bang on the door (very loud) and the man finally came out. Poor service and the room was dirty. When we turned on the heater/AC unit, dust was flying everywhere. Our family members have asthma and we’re still coughing from the dust. The toilet was brown/yellowish. We had to use spring water to brush our teeth. We didn’t dare to use the water for shower or wash our faces neither. Worst experience ever (and I travel a lot)!

Family_with_children

2/10

Poor

19 Apr 2026

Erika

La peor experiencia tenía una reservación pagué mi reservación y aún así me cobraron más al llegar y tuve que esperar mucho por qué no había nadie

Partner

2/10

Poor

04 Apr 2026

Maurice

Horrible there was no running water. The shower was rotted out. If I can upload a picture on here, I would disgusting they should be shut down. They showed me three different rooms and they all was horrible. I canceled my stay and got a refund.

Self

2/10

Poor

13 Mar 2026

Erik

Negative

Self

2/10

Poor

26 Jan 2026

Madonna

Do not stay here. The doors only stay closed with the deadbolt on. Rooms are dirty. No one works the front desk. You have to keep calling the number posted on the window and they forward your calls to voicemail. Took about 40 minutes to talk to someone and then when I called Expedia to cancel the reservation and get a refund the hotel won’t answer any calls.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

APEKSHIT

Good family

Business

2/10

Poor

30 Nov 2025

Caroline

Dirty, unsafe feeling. Water has bacteria in were told not to drink. Did offer bottled water.

2/10

Poor

11 Nov 2025

Eva

The place was disgusting. It was very dirty. The floor was very rotted out watching TV. I see this black thing on the floor. It turns out that it was a mouse couldn’t drink the water because they had sword problem, but they provided a bottle of water and the only reason I stay there down the street is my job. Continental breakfast was a joke. Just toast and coffee. The place needs to be shut down all the rooms need to be fixed there’s no laundry room. Also there was a used condom by my toilet. The place is disgusting and like I said I had to be there because my job is right down the road. They lie about refunds. I actually booked the wrong date I canceled it and then I had to pay cash so actually I lost my $56 and also I will not go on this website again to get discount. Thank you and have a great day.

2/10

Poor

05 Nov 2025

David M

The room was filthy with stains of liquid splashed all over the walls. The toilet was brown, and the shower was nasty. Hair was found in the bed and the floor was clearly never cleaned. The manager at the front desk could not care less and said he would tell the housekeeper. They showed us another room which was worse than the first one. We ended up leaving the first night and are now requesting a refund for the nights booked. I can’t believe Expedia is allowing this hotel to book through its website. Expedia needs to remove this place considerably soon, so nobody else can be subject to what we experienced.

Business Self

4/10

Poor

01 Nov 2025

Dedarul

The bed was smelling, bathtub was full filthy water and water was dripping all night. The toilet was not cleaned.

2/10

Poor

26 Sep 2025

Mark

The vehicle entry has large potholes. The room doors had non functioning door handle locks and only loose dead bolts. The rooms were dingy and in need of cleaning and painting, the carpets and were soiled and stained, the comforter was dark blue with questionable soiling .

Business_and_leisure Self

4/10

Poor

07 Sep 2025

Janice

Just keep driving and don't stop.

This hotel should be condemned. Dirty and outdated don't even describe it. Save yourself the sleepless nights and aggravation.

Partner

2/10

Poor

06 Sep 2025

Asad

This was the worst hotel experience of my life. Upon check-in, I was handed keys to two rooms (I believe rooms 11 and 15) to choose from.

When I opened the first room, I was shocked to find an unmade bed, it looked like someone had just slept in it. The second room seemed fine at first, but the bathroom was straight out of a horror movie: there were no working lights and everything was covered in rust.

I booked this hotel because it was the cheapest option available that day, but I couldn’t bring myself to stay. I reported the situation to the front desk, but they told me I had to contact the “third-party vendor” to cancel my reservation and request a refund. Expedia has been trying to contact the hotel, but they haven’t been answering and I still haven’t received my refund.

Leisure Self

2/10

Poor

04 Sep 2025

Eric

The facility was closed upon arrival. Go figure. Definitely should not have booked it

Self

2/10

Poor

02 Sep 2025

David

Full disclosure, I was looking for the cheapest room possible in the area, so it’s 100% true that you get what you pay for. I’ve worked with and around dead bodies for years so I’m no stranger to foul smells, but this room smelled so strongly of stale cigarette smoke that it made me ill. There was food and beverage leftover in the room and inside the microwave from (I assume) the previous guest. The door barely closed and locked, the lighting was poor, and something about the pipes made the water smell and feel off. I would come out of the shower and smell like metal / iron. The A/C also looked like it hadn’t been cleaned since Clinton was in office. The ground around the unit was in serious disrepair, with large potholes and uneven surfaces all throughout. There was also a pile of trash and debris on a tarp directly outside of my unit, including pieces of wood with nails in them. I had to be careful where I parked my car to avoid getting a flat tire. Also, it was very clear these units are frequented by people likely involved in shady business (that’s about as politely as I can put it). Harry was nice and helpful during check-in, but the woman present during checkout literally didn’t say a word to me. Guess she was too busy with her conversation on her cell phone to give me the time of day. Excluding my time in Afghanistan, this was probably the worst place I’ve ever stayed at. Shame on me for not thoroughly researching this place before booking it. Learn from my mistake.

Business_and_leisure Self

10/10

Exceptional

31 Aug 2025

Faith

Friendly staff... They provided water since water was bad... The hot and cold is backward. The floors are weak. The doors need better locks.. the parking lot was bad

2/10

Poor

31 Aug 2025

Juan

Substandard location very dirty was not sure if under construction trash everywhere rooms are filthy and bed mattresses outside the rooms leaning against the walls bathrooms was so dirty makes you want to run and bugs I checked in have been driving for 18 hours and needed sleep layed down and felt something crawling on me and was like nope I’m out and checked out 30mins after checking in do not recommend to anyone and their family this place is were you see crime scenes and is a crackhouse.

Business_and_leisure Family_with_children

4/10

Poor

27 Aug 2025

Sherman

Great property people are the problem

Leisure Self

2/10

Poor

18 Aug 2025

Clayton

Though I was assured of a late check in, no one was at the front desk to revive me. I had to find another place to stay despite booking this weeks in advance. My girlfriend was scared of the atmosphere the hotel created, so i guess the absence of staff was a blessing in disguise. I want a full refund.

Business_and_leisure Partner

2/10

Poor

11 Aug 2025

Cally

When I went to check in there was no one on the property. There was a note at the front desk with a phone number to call for rooms. I called and the owner put me on hold for about 5 minutes while he talked in the background. When he came back to the phone he said that they didn't have the room that I booked but we could stay at their sister location, Melody Motel, a mile and a half down the road. We went to that location and it was an absolute dump. The door had previously been kicked in, the room was filthy and smelled like a someone had just chain smoked a pack of cigarettes in it. We had already paid and couldn't get a refund and we we're in town to work a festival and didn't have the time to find other accomodations. Luckily we brought our own sheets, blankets and pillow cases because the ones that were provided were disgusting. The bathroom was gross with no hot water and someone's dog diapers hanging on the door. If i could give negative stars I would.

Business Friends

2/10

Poor

24 Jul 2025

felix

The more ugly and unprofessional place for state

Business Family

2/10

Poor

04 Jul 2025

Sharita

It already has bad reviews

I arrived a day late and this property took a no-show fee, without a consideration.

4/10

Poor

26 Jun 2025

Randall

worst crap hole ever. hard to believe this is even allowed. toilet is putrid, water smells, shower is disgusting, outside looks like a trash dump. guests a few doors down looked liked Aryan criminals, and watched me pack up in the morning. driveway is all potholes. manager was nice, though

Leisure Self

4/10

Poor

06 Jun 2025

Robert

Don’t stay here. Have to call someone to check in and it’s a foreign person hard to understand. No trash can in the room only one towel and washcloth. No air conditioning one of the fans in the bedroom would only work if you leave the light on. The Directtv wasn’t working couldn’t get the local Chanels . No screen in all the windows except one. Toilet had dirty water looks like wasn’t cleaned and or flushed. Water smelled and or tasted dirty or rusty. Very little breakfast food. NOT worth the stay. Owner called me at 6am hung up. There are better places to stay for $10 or $20 more in the area. Disappointed disgusting place no one at the desk and the bell is worthless. NEVER again.

Self

2/10

Poor

14 Apr 2025

Carole

No staff nobody would answer the phone couldn’t even check in

Business Pet

2/10

Poor

23 Mar 2025

Tyler

Go elsewhere.

I hate to leave bad reviews and would rather just not leave a review if things were not up to par, but this was impossibly bad. Let me put forward that I was NOT expecting 5 star accommodations from a budget hotel, nor was I expecting updated design, superb service, or really anything outside of a basic level of cleanliness and security. I was given a choice of 2 rooms, first room was definitely not acceptable so I opted for the second. It was posted as a non-smoking room ($100 steam cleaning fee for violations) but in reality it was PREVIOUSLY a smoking room as evidenced by the ash behind the toilet and obvious cover-up smell. Sheets were not changed and smelled like the previous occupant's body odor. No bathroom door. The single 3 drawer dresser had a pair of recently urinated-in pants left behind and mouse droppings. The dresser was covering a roughly 2\"×8\" rectangular hole in the wall. No bathroom door. Bathroom outlets were NOT GFCI which is bound to be some kind of code violation. Door did not seal and daylight could be seen around every edge. This caused me to push the dresser against the door for security reasons when I attempted to get some sleep, before the mouse decided to try digging in the trash can, prompting me to leave at roughly midnight to go sleep in the car on the shoulder of the highway as that was better. They've also posted notices about bacteria in the water, in both the rooms and the front office.

Self

2/10

Poor

13 Feb 2025

Jhonny

I paid for the night and I didn't stay. It was very ugly and smells bad.

2/10

Poor

07 Jan 2025

Jake

There was no water.

2/10

Poor

09 Dec 2024

David

No

For one they charged me a extra money over what I paid on my credit card,there was no heat and the place was filthy,the place should be condemned,

Business

2/10

Poor

02 Nov 2024

naomi

Unbelievable that this property is allowed to be listed in any website but ESPECIALLY Expedia !!!!

Leisure Self

2/10

Poor

26 Oct 2024

Jacqueline

Worst stay ever..

It was horrible.. the room was not clean it also looked nothing like photos . It was run down smelly and everything was falling apart. No one new the wifi information.. the m8nute i checked in i wanted to check out .. and wasnt able too because there was no refund given back .. the door didnt even close properly .. i will never again stay there nor will i suggest that place to anyone else .. there pictures where so fausly advertised..

Friends_and_family Family

2/10

Poor

15 Oct 2024

Casey

I have very low standards when it comes to affordable lodging, but this was below my standards. You can be gross OR have nothing work. NOT BOTH! You can smell like smoke OR pee, NOT BOTH! They do not mention a 50 dollar deposit when you book your room, and you have to call someone from your own cell phone to check in or out. This place should be condemned and the owners fined or put in jail for the disgusting conditions. Please don't, don't, don't ever stay here!!!

Leisure Self

2/10

Poor

09 Oct 2024

Matthew

It was the most disgusting room i ever walked into ,the bed wasn't made and the pillow still had the head imprint of the last person.the toilet still had poop in it not to mention it had a half a shower that was black and not a towel in sight.i walked out asked for my money backand left quickly

Leisure Self

2/10

Poor

29 Sep 2024

Lazaro

Muy mala

2/10

Poor

14 Sep 2024

James

Disgusted

This was the single most disgusting place I have ever rented. Black in the toilet, old popcorn sitting on a shelf and on the floor, the window sash was the wrong size and wouldn’t close, there was mold on the moulding (where there was moulding) holes in the walls, some with attempted repair and other not, every ceiling tile was stained and the lady at the desk kept trying to hustle me for cash. I will be filing a complaint with the health department.

Partner

2/10

Poor

10 Aug 2024

Awni

They do note have a room
Theu soled me to other hotel
The other hotel was very not accepted
I left all
And fined other hotel
Please cancel it ( OYO ) from your list

2/10

Poor

03 Aug 2024

Myrna

We arrived at OYO and went into the office. No one was there. A post it had a phone number to call for help. I called and left a voice-mail saying I am leaving please refund my payment. It looked like an abandoned property. There were many red flags. The owner did call as I was leaving saying someone would be coming to check us in, but I said I did not want to stay there. An employee pulled up as we were pulling out as fast as we could. I am surprised that Expedia would even list this property.

Leisure Partner

2/10

Poor

02 Aug 2024

Elizabeth

No Hot water and the roo. Was disgusting

Leisure Partner

2/10

Poor

25 Jul 2024

Ana

❌

Business Self

2/10

Poor

29 Jun 2024

Kevin

Upon arrival there was no toilet paper, and towels. There were no garbage cans or microwave or soap or shampoo and A/C, also sometimes does not pick up the phone, also there’s no WiFi

Leisure Self

2/10

Poor

22 Jun 2024

Michael

bad customer service and very dirty i left because there was visible roaches soon as they opened the door for me to the room that was jammed …. the owner’s daughter saw the roaches as soon as the door opened ….i asked for a refund and the owner denied the refund and said they are not obligated to give me one as per the agreement

Business Friends

2/10

Poor

13 Jun 2024

Robert

The room smelled like pee and smoke. The bed looked like someone just slept in the bed and the blankets were a mess. The entire place looked sketchy.

Partner

2/10

Poor

31 May 2024

Jose

Rooms are disgustingly dirty, room had trash and cigarettes that were probably resently smoke, no light besie two lamps, all electricul outlets didnt work beside one, broken widowns that are tape off, their cleaning guy/girl cause its to of them dont have no idea what they doing, this hotel is nothing like the pictures

Business Self

8/10

Excellent

21 Apr 2024

Christine

It was clean. Small shower and the TV was fuzzy. Not very many channels.

Partner

2/10

Poor

30 Mar 2024

Odell

This property was nothing like the pictures. I will not be going back

Leisure

2/10

Poor

16 Mar 2024

Isaac

The hot water was broken the shower handle was broken there was no heat the bed was dirty but they didn’t seem to care.

Business Pet

2/10

Poor

28 Feb 2024

john

This motel should be condemned.

Booked a King bed room, was given a Queen bed room. Went to the office, and was told that it was a King. After insisting, was given another room, with a King bed.The room barely had heat, on a 30 degree day. The door had no effective seal. There was a letter taped on the door, warning to not drink the water, even stating boiling would make the water worse The driveway, and parking lot was filled with potholes.Like it had been bombed! Any pictures online must have been taken in the 1950's.My wife wanted to sleep in the car.I'm sure this was a quaint motel in it's day, which is long past. I would avoid this place at all costs.

Partner

2/10

Poor

22 Feb 2024

Toshia

Need an extreme make over

normally do not write reviews, but I had to this time. Please know I only stayed there because I had been driving for 2 days with only 1 hour of sleep. I would have left if I had any more strength to stay woke. I arrived at the hotel around 12:30am-12:45am. I was given the key to room 2. As soon as I walked in, I noticed how cold it was, so I look for anything that could turn up the heat. Found a thermostat, that was blocked at 68 degrees you could not turn the heat up any further. Then I pulled the comforter back to make sure it appeared clean. There was something on the comforter that looked like poop. The shower and toilet were so badly stained. Then to top it off there was a noticed on the door to no drink the water. Now if I cannot drink the water then why would I use it to brush my teeth or wash my body with contaminated water? When I went to the front office to express my grievance, she gave me the keys to room 16. Guess what, that room was cold. But the bed was better. But the toilet, shower, and sink were stained as well. Both bathrooms need to be replaced. We slept in our coats, hats, and gloves to stay warm. This was such a horrible experience. I am disappointed with Oyo hotels in Wilkes-Barre they really need to do better. My overall thoughts are to close this hotel down for a much needed make over!

Business

2/10

Poor

06 Feb 2024

Verified traveler

Run,, flee from the thought of staying at this pla

I’d like to start by saying something nice, the young woman who eventually came to the front desk to check me in was pleasant and kinda cute in her pajamas and fresh nails. The pit bull behind counter was really sweet…. he was probably warning me to stay away… the lot is overflowing with trash, the pictures on the sight are not anything like the current dilapidated premises… there was hot water, but no heat, the rush of the near by highway traffic was soothing as tried to stay warm under two overused blankets. The pillows would have been fine if they weren’t so thin.. the floor hadn’t been swept, the bathroom .. the shower was covered in mold and brown stains… the sink had a century of hard water stains.. a mouse hole in the anti room was filled with the extra wash cloth.. the microwave, I am b pretty sure whatever was growing in it barked at me when I opened the door… pass this property by… sleep in a dumpster it will be better I am certain of it

Self

2/10

Poor

04 Feb 2024

Christopher

Would not refund my deposit. Wanted me to text photos of my card and ID. I slept on top of the covers with all of my clothes on. It was frigid even with the heat turned all the way up. Will never stay at another OYO, let alone this location.

Leisure Self

4/10

Poor

19 Jan 2024

David

Checked in, told no towels in room. Staff bought some with a remote. Remote had dead battery, staff told me a fresh battery would be delivered. It wasn't. One light blanket on bed, room was cold. Extra thin blanket drlivered.. Thermostat difficult to figure out. Room stayed very cool. Substandard property.

Business_and_leisure Self

2/10

Poor

30 Nov 2023

Timothy

I arrived at the property and there was no one in the office. Rang the bell and waited about 10 minutes but never saw anyone and never checked in so I went elsewhere.

Leisure Self

2/10

Poor

07 Nov 2023

Anton

Horrible everything OMG never again terrible service. Dirty place bad service. Drug use type of environment. Don’t stay! Please!

Partner

2/10

Poor

06 Nov 2023

Dana

The most horrible motel ive ever stayed at.

Horrible, do not go here!! No wifi unless youre in the lobby, no trash cans in room, hot water ran out within 10 mins, wasnt swept, old dirty wash cloth still in bathroom. Pet hair on my towels and bedding. Dead lady bugs squished on wall and curtain. Room looks like it hasn't gotten painted in years. Bathroom door was so dirty it was black. Pics of rooms on hotel.com definitely dont match. When shower is turned on, water leaking from wall and baseboard. Smelled moldy. Customer service is horrible. Not worth the money. 0 Stars!!!

Business Self

2/10

Poor

21 Oct 2023

Luis

The Servis bad

6/10

Pleasant

11 Sep 2023

Verified traveler

The woman was friendly. It’s just not very coordinated. Also super cheap so wasn’t expecting a lot. The AC unit had air fresheners on it to cover the smell. The door only locks via deadbolt, the knob lock doesn’t work. The beds were clean. Idk, it was ok considering it’s only $130 for 2 nights.

Friends_and_family Family

2/10

Poor

20 Aug 2023

Ariel

There was garbage old furniture all around the property totally unsafe to walk around...as for the room I'd you call it that the bathroom didn't work no handle on shower so I couldn't shower not that I would get in there anyway... dirty sheets...ants everywhere...holes in the walls... windows covered with cardboard ...I slept in my car because there was no one at the office all night ...the worst experience of my life...looks like they had construction going on in other rooms .....almost a Court Case

Business_and_leisure Self

2/10

Poor

14 Aug 2023

christian

This was in deplorable unliving conditions. The WC didnt work, it smell like cigarrets and humidity. The nes sheets were dirty amd smell of cheap perfume. This is a motel not appropiate for families and kids. I was traveling with a kid. I had to go somewhere else. This place was imposible to stay.

Leisure Family_with_children

2/10

Poor

29 Jul 2023

Janice

Absolutely filthy…..adjacent units under construction…..bed bugs crawling on the bedspread! Could not stay here. We went to a nest by Days Inn instead…..not luxurious but clean with no bedbugs!

Leisure Family

2/10

Poor

19 Jul 2023

michael

My room looked NOTHING like the pictures online! I actually left immediately after seeing it and took the $120 loss (\"No refunds if you booked online!\") -- that's how awful the room and property are. By far the worst motel room I've ever seen. Dirt on floors; bare, stained/cracked walls with no art, broken toilet seat, much hair and dirt in the sink, disgusting shower, broken bathroom door, badly stained comforter and pillow cases... and this is just what I noticed in the first two minutes before I left. Do not be fooled by false advertising - it's truly laughable how different my room looked from the pics online. Avoid at all costs!

Leisure Self

2/10

Poor

15 Jul 2023

Jerry

Ugh. Never again.

6/10

Pleasant

08 Jul 2023

tamie

Management was not polite or helpful at all. Scolded me for adding an extra night through hotels.com. Hotel room itself was decent.

4/10

Poor

03 Jul 2023

Verified traveler

Refund???

We had a room booked, and ran into some issues on the road,I tried to call multiple times to speak to a erson but only recording asking for numbers I did not have access too, but kept getting hung up on.it was a horrible traveling day and loosing this money is a real bummer for us. 😩

Partner

2/10

Poor

14 Jun 2023

Verified traveler

Hotel from HELL

My room did not look like the picture you showed. On a scale of 1 to 10 it was a zero, that bad. They charged me $12 over the listed price plus a $50 deposit.
I arrived at 6 PM and the room was not ready. I was told 15 minutes, but it turned out to be an hour. They had to assembly the bed, and the TV remote did not work. It is on a noisy road, but I was awake most of the night checking outside to make sure my car was safe!

Self

2/10

Poor

14 Apr 2023

Madison

Absolutely disgusting. Did not even stay 2 minutes before leaving. RUN!

Leisure Family_with_children

2/10

Poor

02 Apr 2023

Michele

The only unique thing was, you couldn’t get a hold of anyone in the office to have anything taken care of

Leisure Partner

2/10

Poor

27 Feb 2023

Isabelle

Worst hotel ever.

Went to check in and didn’t receive service what do ever. I stood in the lobby for 20+ minutes and didn’t see or hear anyone, I rang the camera bell they have several times and nobody came, I ended up just leaving since I never received any help. Ontop of all that; they have a paper on their window stating that their water is CONTAMINATED!!

Friends_and_family Friends

2/10

Poor

14 Jan 2023

Verified traveler

Scam - no refund policy no matter what

Attention, do not book here! The OYO Hotel Wilkes-Barre East just feels like a scam.

You are better off putting 20$ more in a night and sleeping in a Super 8 or Motel 6 hotel which guarantee you at least a minimum of security and comfort.

You will read my review and say \"yes, but there are so many positive reviews, exceptional 10/10\" Take a moment to reconsider the dozens of reviews that confirm the mediocrity of this place.
You might even wonder if the positive reviews are not false!

My experience was short, but traumatic: to start with, this hotel supposedly built in 2017, is falling apart! When we arrived at the hotel, the receptionist announced that she had only two rooms left. She gave us the keys and asked us to visit the rooms to choose the one we wanted. (There were only 3 cars in the parking lot, one of which the driver seemed to be getting dressed) The first room had been suddenly vacated a short time ago (it was 10pm). The smell of cigarettes was unbearable even though the receptionist confirmed that it was a non-smoking room. The second room had a lock whose security left much to be desired (full of traces of forced openings). Once inside the room, we could see that no cleaning had been done: unmade bed, garbage behind the door, things on the floor... and a mouse in the bathroom. Not to mention the mold on the ceiling…

OYO Hotel refused to refund me even if they could not provide us another room.

2/10

Poor

12 Jan 2023

Abderrahmane

Dirty, stinks, furniture very bad quality.
Staff rude.

Business_and_leisure Self

2/10

Poor

09 Jan 2023

Veronica

The hotel is a SCAM it's nothing like the pics when I get there to check in the man said your room isn't ready yet with the king bed you ordered but we do have one available if you want to look. I go look and the room door was open not even locked dirty and smelled toilet and sink clogged mold and mildew everywhere in the bathroom. I look over and seen a bedbug crawling on the bed board and one on the wall!! I left went to the desk and told the man no about the room! He left I thought he went to go find another room however he left the property for at least 30 minutes another gentlemen came as I told him I was waiting as well however he was already there and left to go find another hotel bc he gave this man the same excuse your room isn't ready yet so I assume it's an excuse he always uses bc his pictures are scams on the internet!!! That gentemlen came to let him know he found another hotel and wanted the paper back he signed and the guy gave him a hard time about as the man was a federal agent he then threw his paper at him... this place should be shut down and should not be in busniess with the health department he must have paid them off to keep open bc that place is nasty.. stay away from there and I would never recommend it to anyone. The only thing good was the manager he called me the next day to apologize and said Expedia approved my refund and I would get it back within 15 days

Leisure Family

4/10

Poor

27 Dec 2022

ALBERT E

OYO HOTEL🏨

The motel is something outta a scary movie. First of all there was no water. The pipes had frozen. The motel hostess asked if I was ok with that. What choice did I have? It was 7 degrees. I was frost bitten already from packing the car for 3 hrs trying to get everything to fit. My fingertips are still numb. The room was semi clean and comfortable. But not warm enuf. They had those portable radiator heaters that just emit heat. Not push it out. Plus a chill was coming in from the A/C in the window. I put a sheet that I had around the A/C to stifle the coolness. It’s better than being outside in the cold. But a very disappointing stay.

Self

4/10

Poor

21 Dec 2022

Jesse

The room had a bad odor like a hidden black mold issue??and the bed was old and uncomfortable. The tv had only 5 channels. The lady that runs it is very nice tho and outside was a big nice area

Business Self

4/10

Poor

17 Dec 2022

Jose

Poor conditions

Business_and_leisure Self

2/10

Poor

12 Dec 2022

Dani

I didn't like anything

Business Self

2/10

Poor

03 Dec 2022

Verified traveler

Worst experience ever

Filthiest rooms I've ever seen. Doorknobs were hollow, and doors were beat up. There were holes and wiring on the walls. The second room I was shown was in similar condition, with a window broken and no functioning heating (despite the owner trying to convince me that it was). The owner told me that he showed me two rooms and didn't like it, so he wouldn't waste any more time on me and to leave. I had to spend 3 hours on the phone to finally get my money back.
Do not stay here unless you don't mind sleeping in smelly, disgusting rooms and being treated badly.

Business

2/10

Poor

02 Dec 2022

Verified traveler

Don't stay at this hotel! Zapped my money, nofund

This Hotel is terrible. I booked through online. I paid with credit card for 2 days. When I went to hotel front desk, Asian Indian lady who was working in front desk told me that I had to pay $50 damage deposit which will be refunded to my credit card after check out, in 7 to 10 business days. I believed her and paid $50. I got in my room that smelled like abandoned property. This room had no refrigerator at all. I could not preserve my food or drink healthy. I left this hotel after 2 days of stay. I called this hotel contact number 570-328-4753 asked if everything is set for my refund. Asian Indian rep said everything is OK, I have to allow 7 to 10 business days for refund to my card. After 2 weeks I called hotel, customer service rep said they had no record of my stay, refund or room number that I stayed in for refund. So I contacted Hotel.com. in Hotel.com chat, I explained rep the situation. Rep contacted hotel and said that OYO Hotel told Hotel.com rep that OYO hotel had me in their record as no show, so there is no question about damage deposit refund, because OYO Hotel record showed as I never checked in. I said Hotel.com rep that I had credit card already posted $50. I sent Hotel.com rep through email picture of credit card transactions. Now Hotel.com rep told me this transaction was in Casino Countryside Inn name, that is not OYO Hotel name, but both are at same address at 1 Pittston Blvd, Wilkes-Barre, PA. Hotel.com could not help, asked me to contact OYO hotel/Cas

Business

2/10

Poor

20 Nov 2022

Crystal

This should not be an expedia option. This is a health hazard with many code violations. There is no cleanliness. Whole place smells like an ashtray. The room pictured is extremely misleading. No smoke detectors had plug in heater with unsealed wall A/C waited 40 minutes to check in. Room had traditional 🔑 I was worried about my vehicle being broken into. Took me an hour to get a refund and leave. Please don't stay here its not safe.

Leisure Partner

2/10

Poor

12 Nov 2022

Charles

You get charged a $50 cleaning deposit at check-in and have to bring the deposit receipt in person at check-out. But it took over an hour to find someone when I checked out. I'm sure some guests just give up, leave, and lose the $50. I felt like a hostage.

Leisure Self

2/10

Poor

05 Nov 2022

Catherine

I booked a very luxurious looking room with 2 king beds. The man at the front desk said my room I did not have two beds and even though I was checking in at 8:30 in the evening he said that I was going to have to wait 10 more minutes for the room to be cleaned… When I told him I booked a reservation with two rooms he said oh let me take you down to the other hotel which is a mile away. This place look like bates motel and we couldn’t even get the key to work in the door. Terrible, terrible, terrible. He said if it was not to our liking we can cancel the reservation which I am about to do. Buyer beware…

Business_and_leisure Family

2/10

Poor

24 Oct 2022

William

They couldn't check me in till 7:30 pm when i arrived at 6 pm , they were trying to plunge the toilet and would not answer the phone or buzzer, i was told i couldn't use the sink, when i got into the room and tried to flush the toilet it came up in the shower, by morning after trying to plunge the toilet a few times the night before , the owner asked me how everything was, i told him i couldn't use the the toilet or shower that it was filled with straight brown water , instead of coming in to plunge it , he hands me a new plunger and said my neighbor needs it when im done, i was like wt ..
I looked at him and said how about you come in and plunge it , or give me another room , he said there was no other rooms available, then his wife at checkout said it was because of people like me .... i said what your guest ... if the plumbing isnt working you dont rent the room . Dirty rooms managed by greedy indians , i dont recommend anyone staying at this place , its just a matter of time before the board of health shuts them down

Leisure Self

6/10

Pleasant

22 Oct 2022

Matthew

I like the quiet. The rooms need up dated

Business Self

2/10

Poor

11 Oct 2022

Delano

Nothing

Leisure Self

2/10

Poor

09 Oct 2022

Nate

It was a really cool place at one point, it's falling apart now though. Also the shower didn't work.

Leisure Pet

2/10

Poor

10 Sep 2022

Sarah

Showed up to the room and it is filthy. The trash has used feminine products in it, the shower is moldy and the bathroom floor is wet with two drenched washcloths hanging out the side. Those two wash clothes were the only towels/cloths in the room and there was also no toilet paper. I had requested a nonsmoking room and the first time I walked in the room smelt strongly of cigarettes. I return to the room at 2:00 AM and I find that my key does not open the lock. There are two locks, a dead bolt and a regular knob lock. The key I was given only opened the deadbolt and I had used the regular knob lock. Contacting the manager by the number at the desk because there is no one there, he hangs up on me after I express my problem. Not knowing what to do I go back to my room and the maintenance man come out and picks the lock (he was well mannered and helpful). At 7:00 AM I am awoken by a female staff member having a very loud conversation outside my room. She was complaining about how she dosen't get paid enough so she don't clean (which is very evident by the complete disaster the room was). I went to the desk at 9:12AM to check out. There is once again no one there. I call the number again and say I want to check out and the same male manager hangs up on me again leaving me to not know what to do. I tried to call the manager back twice to figure it out and he refuses to answer my calls. I wait in the lobby until 9:37AM then I left the key on the counter and a voicemail. Terrible.

Leisure Self

8/10

Excellent

06 Sep 2022

Verified traveler

The room had everything I needed and overall it was
a quiet environment.

Self

2/10

Poor

10 Aug 2022

Zack

Don’t stay here

Terrible place to stay not worth the time or money. Place looked like it had not been lived in for years, covered in spider webs and cobwebs, shower was black and yellow had to go to Walmart for cleaning supplies and bed protectors. Was scared to complain or try and leave because they wanted to write down my debit card number on paper. When asking for a room was told that because my work partner is female and I am male we must share a bed and did not want to rent a double bed room to us. Absolutely rude over the phone and in person. Would rather take the lose and get a better room for more money. Did not feel safe at all and had a hard time leaving the room for work without worrying about the room being broke into.

Business

4/10

Poor

22 Jul 2022

Anita

This hotel was the worst that I seen in all my 10 years with hotel.com. Granted I only booked with using my reward night but still I will never go there again.

Self

2/10

Poor

01 Jul 2022

steve

I read all of the poor reviews before I booked, but thought that maybe the previous guests were just really picky and expected too much, so I booked a room there. Well…the reviews were right…that is the dirtiest room I have ever stayed in, and the surroundings made me feel very unsafe (and I have a very high tolerance for rough places).

Leisure Self

8/10

Excellent

27 Jun 2022

Charles

Everything was satisfactory.

Self

2/10

Poor

22 Jun 2022

Vincent

Ditch this place!

Worst place in the world. You would think going to a motel with an office that someone would be in said office when you arrive. That was not the case, nor was I informed of that. I had to ask someone who was staying there what I had to do to check in, which was red fog #1. Second on the list, there was an imaginary 50$ “deposit” that they needed after you pay the 50$ room fee. That was not told to me until after I had arrived to the dump. It’s poorly run and looks like someone gave up on the place. The occupants are basically doing why they want as long as they pay for their room. If I could rate this place a negative 10 on the scale, that would be a compliment. Please save your time and money.

Self

4/10

Poor

08 Jun 2022

Joseph

Not the best accomodations

In the OYO Mote; room, I used the bathroom at 3 AM and flushed the toilet, and went back to sleep. In the morning, I woke up to find the toilet overflowed and the bathroom floor and the adjacent room flooring covered in overflow water, Wifi coverage was spotty or difficult to get a connection. Hotel management service was at times difficult to get in contact with

Friends_and_family Friends

2/10

Poor

31 May 2022

Danny

YOU COULDN'T PAY ME TO STAY THERE

I had booked this hotel because my car broke down late at night and it was the only available room fot miles. It was by far the worst establishment i have ever set foot in. Front desk asked us to check our rioom which was disgusting and had water all over the floor and when we told them he told us we didn't even have a reservation even though we had one before looking at the room but at that point you couldn't hsve paid me to stay there. We went and slept in our clean car which was the preferable option. HORRIBLE!!!!

4/10

Poor

25 May 2022

Bette

Old, rundown and filthy

Direction link on website was wrong and wasted time trying to locate property. Property very old, rundown and filthy. Loud neighbors driving in and out. Road noise loud as well. So dirty we are worried we will be taking bugs with us. Place seemed decorated for hourly room rates.

Partner

4/10

Poor

20 May 2022

Casey

My stay here was an adventure in a negative way. Room was could be expected from a very low cost room. Place is very run down. I, in good conscious, would not recommend this property due to a high likelihood of disappointment. Would be OK for someone willing to accept the adventure and challenges associated with low end and low cost lodging.

Business Self