Name: Comfort Suites Scranton near Montage Mountain
Address: 44 Montage Mountain Rd., Scranton, 18507, US

8/10

Excellent

24 Jul 2026

Brenda

The room was clean. There was 4 of us in the room, and we called down and asked for 2 extra pillows and they only gave us 1. We put our dirty towels and washcloths, along with our trash thinking they would give use more, but nope had to ask and only got the towels no washcloths. Told us breakfast was till 9:30 no it was only till 9:00. They never said that breakfast was over if you would anything else please help yourself before we close it down in stead they just shut everything down.

10/10

Exceptional

20 Jul 2026

Kimani

Everything

8/10

Excellent

18 Jul 2026

Svetlana

Everyone was very nice and helpful. My biggest issue was with the noise level. You could hear every time a door closed outside your room, and it also sounded like people were running upstairs. The breakfast was okay, other than waffles there were only 2 other hot options.

Friends_and_family Family

4/10

Poor

16 Jul 2026

James

The staff was nice but this property is really just for transient workers or families. The outdoor sitting area was usually mobbed by a bunch of dudes getting high each night, not that I have a problem with that but it's a bad look for the hotel and other customers. The property is badly badly in need of a refresh that will probably never come because of its location its full every night so Im sure they are thinking why change or upgrade anything, we will be full every night regardless. It's serviceable if you just need a place to crash but it's not good, or nice or relaxing. Its just a place to crash and move on.

Partner

10/10

Exceptional

15 Jul 2026

Cristal

.

Family_with_children

10/10

Exceptional

14 Jul 2026

Lynn

Loved the large suite. Breakfast was good. Staff was excellent. Would stay here again if in the cortland area.

Family_with_children

8/10

Excellent

12 Jul 2026

Alexis

I've stayed at this location many times. I always had a good experience.

Family

10/10

Exceptional

09 Jul 2026

Rebecca

Everything was very clean and the hotel was super quiet. Room was spacious.

Self

10/10

Exceptional

06 Jul 2026

Donald

Pleasant staff. Clean rooms well maintained. Hot breakfast good.

Self

10/10

Exceptional

06 Jul 2026

Wanda

Everything was really good I love it❤️👍👍

Partner

10/10

Exceptional

05 Jul 2026

Vanessa

Very nice hotel everything was clean and operating properly the breakfast was great and the staff was amazing

Family_with_children

4/10

Poor

01 Jul 2026

Joseph

Mattress was terrible, squishy, worn out springs, maybe the worst excuse for a bed I've ever had to sleep on. Everything else was fine for the price.

Partner

10/10

Exceptional

01 Jul 2026

Rickey

The staff here was very professional and courteous! The room was clean, comfortable, and relaxing! We will be back!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Cheryl

The property was older but nice. The workout room was a bit far from our room but it was fine

Family

8/10

Excellent

28 Jun 2026

Haven

Enjoyed our stay. The pool and hot tub were nice.

Family_with_children

10/10

Exceptional

28 Jun 2026

Kiera

Clean

8/10

Excellent

28 Jun 2026

Sebastien

Breakfast was great. Room was clean but humid and smelled. Mattress were worn out and sink in the middle. Felt like walls are paper thin and hearing conversation from other rooms. No water pressure from the shower and need a lot of patience… glad we only booked 1 night.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Kerry

Only problem…the WiFi was very slow…4.72 megabits down… 0.13 megabits up

Partner

10/10

Exceptional

26 Jun 2026

Melyssa

Nice staff housekeeping did wonderful with getting up with hotel. It smelled and looked clean definitely recommend. This is where im coming back to when im in town. GREAT job staff!

Family_with_children

10/10

Exceptional

23 Jun 2026

Pamela

Great location, friendly staff, easy breakfast in the morning.

Family_with_children

10/10

Exceptional

22 Jun 2026

Trudy

Check in was quick and easy
The pool in the hot tub were great
Breakfast was good
Staff was friendly

Partner

8/10

Excellent

22 Jun 2026

Deborah

Toilet didn’t flush in in first room, couldn’t get anyone to fix it,second room, bathroom hinges made horrible noises, went and bought penetrating oil and fixed it myself, staff was complaining constantly in hallways . The front desk staff were very friendly and seemed eager to please but maintenance left a lot to be desired

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Jasmine

Unfortunately, my experience with this hotel was disappointing because of the front desk staff and the lack of communication. From check-in onward, there was very little effort to explain policies or address concerns, and customer service felt dismissive rather than welcoming. It left a poor first impression and made resolving simple issues unnecessarily frustrating.

On the positive side, the housekeeping team was outstanding. They were friendly, accommodating, and always willing to help with anything we needed. Their professionalism and kindness made a noticeable difference during our stay and were the highlight of the experience.

I appreciate the hard work of the housekeeping staff especially Sheronda!!!!!! Now the front desk customer service and communication need significant improvement. With better training and a more guest-focused approach, this hotel could provide a much better overall experience.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Denise

Clean and staff was helpful.

Family

10/10

Exceptional

12 Jun 2026

Charlet

Our favorite home away from home.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Christopher

Pool spa good nite stayed storm maybe direct TV was out couldn't get the TV too work.

Self

10/10

Exceptional

12 Jun 2026

Edwin

I'm very familiar with the hotels in the Scranton as I grew up and had a business there for many years calling on and selling to many of them. After moving to the Carolinas, of all the hotels in the Scranton area this has been my selection for many years because of the amenities, location and price.

Self

10/10

Exceptional

08 Jun 2026

John

Good location. Good breakfast.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

mark

Great place to stay. We love the hot tub and heated pool. Great breakfast and the rooms are very clean and comfortable. Highly recommend.

Partner

2/10

Poor

07 Jun 2026

Brent

Bathroom ceiling light was leaking water prpbably from someone flooding the one above or a leaking pipe. Was offered a 15% discount instead of a full refund and to just deal with the water leaking because no other rooms were available. I left and drove home instead.

Partner

8/10

Excellent

05 Jun 2026

Tina

Hot tub was nice poll was nice
Room colud have been cleaner the bathroom door has white stuff all over
I think it was toothpaste
Staff was friendly
Breakfast was good eggs and sausage waffles cereal breads drinks juice and coffee tea hot chocolate

10/10

Exceptional

04 Jun 2026

Ryan

Great room with plenty of space and nice bed. Bathroom is a little snug but how often do you spend in the bathroom anyway?

Self

8/10

Excellent

31 May 2026

MINGMIN

staff could smile more, and improve service- the door was unlocked and the cleaning stuffs was left in thw washroom when we arriveed the room。The room is extra large and breakfast is hot and good.

Family

10/10

Exceptional

29 May 2026

Rikencia

Hotel was nice and clean . Breakfast was decent . I would stay here again

Partner

10/10

Exceptional

27 May 2026

Sarah

All in all very nice hotel. We frequent this one on our travels. Just wish the toilets were a little higher off the ground.

Partner

8/10

Excellent

23 May 2026

Christy

Room was clean. It is an older property so keep this in mind. The lighting in the bed area didn’t work when we checked in. It was kind of bazaar, but when we found the plug in for the bedside lamps it was loose. After pushing it back in all of the lighting worked in the area except the reading lamps. The water pressure in the shower wasn’t great, picture a limp noodle. If you are picky about your shampoo & conditioner bring your own, it seems like standard hotel stuff. If you’ve stayed in different hotels you know what i mean. All in all not bad for a single night.

Family_with_children

4/10

Poor

23 May 2026

Elizabeth

Breakfast was very poor. Had a difficult time finding healthy food. Coffee was terrible.

Friends_and_family Family

10/10

Exceptional

21 May 2026

PAMELA

We did not use the pool or have the breakfast. We just needed a place to wind down and rest while traveling. We found this place to have the most comfortable beds and pillows. The room was very nice with lots of space for the two of us. The shower wasn’t the best and the microwave needs to be updated. As far as safety, comfort and cleanliness though, I was very pleased and would highly recommend this hotel.

Partner

10/10

Exceptional

20 May 2026

Barbara

Clean room with convenient parking! Breakfast included and coffee and whenever you need it. I would stay again

Family

6/10

Pleasant

18 May 2026

Kevin

Well lets just say I wasn't really expecting much from this place but it wasn't that bad. Hotel staff was great upon checking and check out. The only thing I didn't really understand upon checking out was that I could not get a receipt of my stay. I was told since I booked online I could not get a receipt. Now the room overall was great. There were two things I did not particular care for. First the bathroom was really small. With the door open you could not get to the shower. It was about a foot of clearance to the front of the toilet. Next this depends on how you like the firmness of your bed. The bed was way to firm for me. I felt like I was sleeping on a piece of plywood. The breakfast was the basic stuff waffles, eggs and bacon on the hot side. Cereal and bagels on the cold with tea and coffee along with apple, cranberry and orange juice. Over all the place is nice.

Self

10/10

Exceptional

18 May 2026

Richard

Clean room, helpful staff. The breakfast could have been better. The overall stay was very good

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Derrick

The property was very clean and neat. The staff were beyond helpful and went that extra mile to provide the best stay.

Partner

10/10

Exceptional

16 May 2026

Daniel

Our stay at The Comfort Suites Montage the night before our daughter's college graduation could not have been better!

From the front desk staff's warm welcome to the spotless rooms and great breakfast, you could tell that the hotel was well taken care of and management had a great group of employees. 10 out of 10 all around!

Friends_and_family Family

10/10

Exceptional

16 May 2026

Kim

Stayed for one night but highly recommend this hotel. The location is right off I-81 but I could not hear any traffic noise. The shower and toilet was in a separate room from the sink and hair dryer which is very practical for a family. I liked that the A/C was on but not set at a freezing temperature. The breakfast was good and many places to sit and enjoy your meal. There is free parking in the front and back of the hotel. I heard there was an arcade room and pool but we did not explore those amenities. The staff was very nice and professional.

10/10

Exceptional

15 May 2026

EDWARD

Really disappointed with breakfast

Business

4/10

Poor

13 May 2026

Dan

Sought partial refund from general manager when checked out as woke up to toilet being clogged so could not use without possibly flooding. Upon calling front desk at 6AM told maintenance nor manager was NOT in yet there should be one in lobby bath yet none to be found:(by bath to find a plunger yet none in there. Manager said since booked with Expedia refund had to be initiated through them

2/10

Poor

12 May 2026

Eric

The pool wasn’t accessible, the game room money machine didn’t work and the front desk would t provide cash back in order to use the game room. Only being there for one night with our son, those were the expectations.

Family_with_children

8/10

Excellent

12 May 2026

Lisa

Room was clean, had a bit of a smell like it used to be a smoking room, but otherwise good size and clean room. Hot tub was hot but the knob must have been broken to make it bubble because we turned it and had not results. There was a game room which we played pool, but the balls were old and one had cracked on us! But it was fun.

Partner

8/10

Excellent

10 May 2026

Robyn

It was good. The light in our room short circuited and shocked my husband. Other than that it was good stay.

Friends_and_family Family

4/10

Poor

10 May 2026

Katherine

False advertising as there was no Restaurant or Bar on site. The floor in the hotel room wasn’t clean and I was hesitant to sleep with the sheets because they felt unclean but were just evidently old I hope. Property was very loud and not sound proved because I could hear people people upstairs in the hallway and both sides so it was not a restful sleep. Would not stay here again.

2/10

Poor

04 May 2026

Abbey

Pool was closed and the manager was SO rude when we spoke to him about it. When we explained that we proposely got a hotel with a pool for our sons birthday- he said “you didn’t pay for the pool, you paid for the room and you’re room is fine.” So so rude and upsetting.

Friends_and_family Family

8/10

Excellent

01 May 2026

Rhonda

Could hear noise in the room above. Was not completely sound free.

10/10

Exceptional

29 Apr 2026

Michael

Yes

8/10

Excellent

29 Apr 2026

Marita

Room was clean and comfortable for a quick stay. Easy to find and close to fuel and dining options. Breakfast was crowded but looked like a good variety. Check in was a breeze, would stay again

Self

10/10

Exceptional

27 Apr 2026

Wendy

Beds very comfy, pull out sofa less so. Clean rooms, friendly staff, pool a very nice temp, showers are hot, bathrooms clean. Comfortabe common areas, breakfast a good combination of hot and cold options.

Family_with_children

2/10

Poor

25 Apr 2026

Evolution

This is a hotel that urgently needs maintenance and renovation. Everything feels outdated, and the bedding is old and worn.

Almost every time I stay here, I have to change rooms due to maintenance issues. The last time, for example, the toilet in my room was leaking.

Despite these problems, the price is similar to competitors that offer much better infrastructure. For instance, the DoubleTree is newer and often more affordable.

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Barbara

Clean room. Older, but everything was working. Personable staff. Breakfast was ok, not great.

4/10

Poor

19 Apr 2026

Jennifer

I went in with rose tinted glasses. The price was better than others and I knew it wouldn’t be a top notch hotel. I was happy until I noticed the pool bathrooms were COVERED in mold. Then the glasses came off. I started noticing how dirty things were and how damp the hotel was everywhere. The tipping point was that I told the assistant manager that they needed to close the pool bathroom immediately and when I checked the next day, they hadn’t. I would never go back here no matter the price.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Melissa

Clean room, friendly staff and the kids especially liked the facility.

Family_with_children

10/10

Exceptional

13 Apr 2026

Genc

Breakfast was great
But the hot tons weren’t hot

Family_with_children

10/10

Exceptional

12 Apr 2026

Marvin

Good

Family_with_children

10/10

Exceptional

11 Apr 2026

Pat

Didn’t have a kitchen in my room. Breakfast was good.

Self

10/10

Exceptional

03 Apr 2026

Michelle

Clean room. Staff were friendly. Breakfast was typical. Pool and hot tub were amazing. Needs some
W fixing w the pool steps but nice.

Family

10/10

Exceptional

02 Apr 2026

Kathy

Breakfast was ok, not exceptional.

Partner

10/10

Exceptional

02 Apr 2026

Benjamin

Good

10/10

Exceptional

31 Mar 2026

Carolyn

Good breakfast

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

regina

Clean room friendly staff nice hot tub

10/10

Exceptional

23 Mar 2026

Dennis

Only nock on this hotel is the bathroom design. toilet shower area is toooo small.

10/10

Exceptional

16 Mar 2026

Angel

They once again blew it out the park with service and all the amenities 10 out of 10 would recommend

Partner

2/10

Poor

14 Mar 2026

Scott

Very poorly constructed- could hear people upstairs a lot. Water pouring out of the tap handle of the shower, dirty bathroom vent cover/diffuser. Very good front desk person. Would not return personally.

10/10

Exceptional

10 Mar 2026

Angel

Everything to the staff and people were amazing

Partner

10/10

Exceptional

08 Mar 2026

Melissa

Arcade room could use some maintenence as not all machines worked properly. Room was clean, bed was comfortable and fridge was cold. Aja at the front desk was the best.

2/10

Poor

07 Mar 2026

Matthew

Staff

Self

10/10

Exceptional

07 Mar 2026

Tracy

Staff was great, complimentary breakfast, nice view.

Partner

10/10

Exceptional

26 Feb 2026

Dawn M

Clean room, well stocked breakfast, friendly staff

Partner

10/10

Exceptional

26 Feb 2026

STEPHEN

Clean and very friendly Staff

2/10

Poor

25 Feb 2026

Celeste

My daughter just turned 18 so I booked and paid for a suite (via Expedia) for her and her male friend for a ski trip because I wanted them to have their own bathrooms and privacy.

She tried to check in and they sent her to another hotel (Hampton Inn) because they said they overbooked. They only have single rooms and not comparable in amenities.

Once she arrived at the she booked and paid with own credit card. They had single bedrooms so my daughter was forced to stay in a single bedroom without her own privacy.

Now, on top of that horrible experience Expedia customer service is siding with the hotel that has done the following:

1. Did not honor the booking and did not notify even though they were giving an 8-hour period.
2. Did not provide service or room.
3. Are blatantly robbing.

This is the hotels response to Expedia.

According to the hotel, your booking was originally made for 2 guests, and you were assigned a room that appropriately accommodates two people. The property also confirmed that whenever a situation arises where a guest needs to be transferred to a different room, they always ensure that the bedding arrangements are provided as per the guest’s requirements.

This hotel is blatantly robbing customers, and Expedia is allowing them to.

Book elsewhere.

Friends

10/10

Exceptional

23 Feb 2026

Gary

Everything was as it should be. Hot tub was working, but it was underwhelming.

Self

10/10

Exceptional

21 Feb 2026

Donald

The room was clean and the beds comfortable. The complimentary breakfast was fine.

Partner

4/10

Poor

21 Feb 2026

Gabriel

The people who were staying above us would wake up at 5:00 AM and allow their kids to run around, we bought it up to the front desk and they assured us that it would stop, nope !!! Next day it was the same ordeal. This was a getaway to relax and do some sightseeing.

Family_with_children

10/10

Exceptional

20 Feb 2026

Willy

Great time with the family

Family_with_children

8/10

Excellent

17 Feb 2026

Jalena

Walls are so thin you can share conversations with your neighbors

10/10

Exceptional

17 Feb 2026

Shala

The room and hotel as a whole was clean and smelt great! Staff were friendly and helpful. The only downside was the hot tub wasn’t hot but apart from that it was a fantastic trip all round. We will for sure be staying there again and would recommend it to anyone.

Partner

10/10

Exceptional

15 Feb 2026

Rejean

The hotel was clean and the people was good too.

Partner

8/10

Excellent

15 Feb 2026

Alisa

Only thing disappointing was that I had paid for upgrade with king bed in separate room and didn't get that type room.

Friends_and_family Family

6/10

Pleasant

08 Feb 2026

ashley

When asked multiple times for towels we did not receive them then finally was told no. We did not receive any new ones all weekend.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Bruno

Room, pool, location, price were all great

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Cortney

Clean room and premise, friendly front desk staff. But breakfast was terrible otherwise would be 5 stars.

8/10

Excellent

07 Feb 2026

Tricia

The pool was cold. The door handle of our room was malfunctioning

Very friendly staff.

Leisure Friends

8/10

Excellent

06 Feb 2026

YOUSEF

clean and friendly people

10/10

Exceptional

03 Feb 2026

Rick

Kind courteous staff and an extremely clean room. Also the parking was excellent for towing a travel trailer

Business

10/10

Exceptional

03 Feb 2026

Brian

Clean, comfy room at a very good price. Nice stay for what we needed for one night.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

John

Staff was very friendly, helpful, and accommodating. Hotel was clean, food in the morning was wonderful and we enjoyed the pool and the game room. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Jaime

We had a wonderful stay at Comfort Suites. We were there during the snowstorm, so we ended up staying an extra day. The room was very clean, and the staff was extremely friendly and accommodating. There were many options for breakfast, and they offer free coffee/tea throughout the day. There are extra amenities such as a pool, hot tub, workout room, and game room which kept us occupied during the times when the weather did not permit us to go out. I would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Charles

The staff was extremely courteous and exceptionally helpful. I was initially placed on the first floor and the residents in the room above me has small children that kept jumping off the furniture and running around the room. After trying to sleep, I went to the front desk around 1am and asked if it was possible to move me to another room. The person at the front desk was quick to find a different room for me and I moved my things to the third floor. I appreciated his help and his willingness to help me.

10/10

Exceptional

23 Jan 2026

Latisha

Very clean and the lady receptionist was excellent all around

8/10

Excellent

22 Jan 2026

Jacqueline

Yes

Friends_and_family Family

8/10

Excellent

22 Jan 2026

Kathleen

The front desk personnel were very friendly and accommodating. The room was clean and the beds were comfortable. The pool and hot tub were wonderful! I would recommend this hotel to friends and family.

Leisure Family

10/10

Exceptional

19 Jan 2026

Jelena

Very nice place! We had amazing room that was near the pool, game room and the lobby.

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Jenny

I’ll rated okay since my toilet didn’t flush and also the landline phone isn’t working either. Other than that the temp and bed everything else were great. Overall was great!

Friends_and_family Family