Name: Wilkes-Barre Inn and Suites
Address: 880 Kidder Street, Wilkes Barre, 18702, US

6/10

Pleasant

31 Jul 2026

Alicia

I Was surprised to find that this is a motel. The outside is very old and run down. The AC worked, but the for over the filter wouldn’t stay shut. When the toilet clogged they quickly moved us to another room. The first room had a tobacco/incense odor, the 2nd did not. The beds in the 2nd room were full, not queen.
The breakfast was passable, the coffee was not. Neither the coffee in the breakfast room or what came out if the tiny machines in the rooms. The website was extremely misleading snoot what to expect from the hotel.

2/10

Poor

30 Jul 2026

Jack

Ustedes tienen un engaño con ese hotel no me hospedé porque lo que ofrecen y las fotos no es lo que se ve está horrible no hay forma que un ser humano pueda hospedarse ahí y cuando me quejé con expidia no me quisieron devolver mi dinero por el anuncio engañoso de ese hotel es un chiquero un nido de ratas no se lo recomiendo a nadie

4/10

Poor

30 Jul 2026

Gregory

All around not good. Inside and outside this property is very old and really run down.

8/10

Excellent

29 Jul 2026

Jody

Advertised complimentary breakfast yet there was no breakfast.

2/10

Poor

28 Jul 2026

Larissa

Ran down and nasty alot of druggies and weird people the lobby is a good distance from room n ot what i expected

2/10

Poor

26 Jul 2026

Kelly

There were roaches. There were cigarette burns in the beds. The bathroom door didn’t even have a latch on it. The floors looked like they hadn’t been mopped in months. The shower was so dirty I decided to leave early to come home to shower in my own home. The place was a dump. Definitely don’t recommend at all. Breakfast ends at 8… so I couldn’t say how the breakfast was.

4/10

Poor

26 Jul 2026

Melany

Room smells terribly like cigarettes
Burn spots on the bed sheets and curtains
Toilet wasn’t flushing, floor look like haven’t been cleaned in months!!

2/10

Poor

25 Jul 2026

Raynell

Had roaches pee on the toaster

2/10

Poor

25 Jul 2026

Uzair

I wish they would actually clean and maintain the rooms

2/10

Poor

23 Jul 2026

John

Roaches
Breakfast consisted of plain eggs, cereal, and self-made waffles. I was told that there had been some small sausages on a day prior to my stay. Eggs looked strange
Roaches
Lots of noise from the parking lot.
Roaches
Blinds did a poor job of preventing someone from looking in at a mirror with a full view of the bed.
Did I mention roaches? Lots of them.
Now I understand the policy of not issuing refunds after someone has seen their room.

2/10

Poor

21 Jul 2026

Laurel

We didn’t check in because of the unsafe and broken down conditions of this hotel. It looks nothing like the photos and should NOT be listed! The place looked like a drug house and was extremely dirty from the outside and we were afraid to leave our car to check in. DO NOT USE this hotel.

Partner

8/10

Excellent

21 Jul 2026

michael

Access to rooms

Self

10/10

Exceptional

21 Jul 2026

Saturnino L

👍

4/10

Poor

20 Jul 2026

Trevor

Holes in sheets and curtains.

Breakfast was 6 to 8 am. Not useful.

Self

4/10

Poor

17 Jul 2026

Allen

This place has gone down hill from last time we stayed there. It still had Fairfield sign. The breakfast was off by 8 am despite advertising 10:30.

Partner

2/10

Poor

14 Jul 2026

Jose Eduardo

No me gustó nada la propiedad estaba pésima el mal olor a sigarro era demasiado no lo recomiendo

Partner

2/10

Poor

13 Jul 2026

Amit

This was one of the worst hotel experiences my family and I have ever had. The room had a terrible odor, appeared not to have been cleaned, the bedsheets looked unclean, and the overall condition was unhygienic. It honestly felt like the room had been handed over without proper cleaning. To make matters worse, the microwave was broken.

The hotel advertises complimentary breakfast, but there was practically nothing available. When I asked the attendant, his response was, “You get what you pay for.” That level of disrespect toward paying guests was shocking.

When I complained about the room, the attendant said the cleaning staff was unavailable. That’s not a valid excuse—if a room isn’t cleaned, it should never be assigned to a guest. Staffing problems are the hotel’s responsibility, not the customer’s.

When I asked how I could file a complaint, the attendant dismissed me, essentially saying, “Go ahead, it doesn’t matter.” Instead of helping, he became rude, confrontational, and aggressive. He identified himself as “Ruth,” although I seriously doubt that was his real name. Since I was traveling with my family, I chose not to escalate the situation because our safety came first.

This hotel failed on cleanliness, maintenance, honesty about amenities, and customer service. I strongly recommend avoiding this property and choosing another hotel.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Alex

Overall terrible. Bugs everywhere, not sanitary, stains on sheets.

Self

2/10

Poor

12 Jul 2026

Blaise-janae

Cleaner rooms, and there was roaches

Partner

2/10

Poor

11 Jul 2026

Claude

Hotel is not well located hard to find . Far from main road genreal condition of the premises is in detoriating situation . Not recommanded . Complimentary breakfeast was discusting no orange juice , cereal was pass date and local not dery clean .

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Michael

The rooms are better on the inside than the building looks on the outside, but the price was right and it seems worthwhile compared to other options

6/10

Pleasant

07 Jul 2026

Ana R

It’s not what I expected but it is what it is, we still stay and I don’t like stains on towels and the tube needs painting or need to do something about that peeling in tube

Family_with_children

2/10

Poor

06 Jul 2026

Christopher

Terrible hotel. Rude staff. In a heat wave the AC DIdnt Work. Looked liked the guy was trying to throw us in any room for a high price. Crackheads in the hallways walking to your room. Room is dirty. Then when requesting a refund the staff at the front is being rude and giving you a hard time. Dont stay here!

Partner

2/10

Poor

06 Jul 2026

Amy

The doors would not lock properly air-conditioning was not working homeless people in the parking lot random people knocking on my door, asked for an extra towel and was told that the laundry was closed. I can keep going even the floors were dirty.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Devin

The place overall didn't look like the pictures on Expedia. We chose a non smoker side and the inside of the hotel room still smelt like cigarettes and had a cigarette burn in the bed sheets. The shower didn't work properly. The room on the inside was clean? Overall I will not be going back to this hotel.

Family_with_children

4/10

Poor

05 Jul 2026

Stephen

Lobby and room photograph well but the room had hair n the corners floor of bathroom and the toilet rocked back and forth. Breakfast - I only trusted the toast with jelly. Eggs were a weird green hue. Cereal stale, all three were not the variety as marked , no condiments for eggs like ketchup. No juice or water. One small carafe of lousy coffee. Exterior of building looked horrible. Fridays next door was nice. Seeking value at this price but got what I paid for. -steve

Family

2/10

Poor

04 Jul 2026

Christina

Terrible experiwence. Didnt even stay because the ac was broken. The phone didnt work so you couldnt call the front desk. And when asked for a refund, they tell you to call corporate. Horrible!!

Family_with_children

4/10

Poor

03 Jul 2026

Cathy

Staff was very helpful at check in. Room was clean but the tv and coffee maker did not work the entire stay.

Friends_and_family Family

4/10

Poor

01 Jul 2026

Lisa

Beds were actually decent. Most outlets didn't work. Bathroom was disgusting. Fridge didn't work because outlets didn't work. Rooms smelled like smoke and air conditioner rattled all night but at least it got cool. Breakfast was not much. Some cereal, coffee, eggs, and sausage patties. I was scared staying here, especially with my children. Pay the $30 more bucks to stay at the Hampton behind it.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Carol J

Property needs to be evaluated for the poor physical conditions, the poor overall service and poor demeanor of the staff.
I will not go the again.
I have reported my experience to the Organization whose Convention I attended, that was the reason for my stay there.

Self

4/10

Poor

29 Jun 2026

Michael

Paper thin walls. Non-functional TV. All sorts of noises during the night. Happy I made it out alive.

Self

4/10

Poor

29 Jun 2026

Tucker

Property is overall pretty dirty. Staff is nice, but room smelled like smoke and the bathroom had not been fully wiped down. The door to outside was not very secure.

Friends

2/10

Poor

28 Jun 2026

Stacie

Terrible accommodation for anyone with a diasabilty or removing from injury. Room wasnt clean although beds were comfortable

Friends

2/10

Poor

28 Jun 2026

Alberto

It is the most disgusting place I have ever seen; the information and photos of the rooms do not match the actual rooms—they are fake.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Alberto

It is the most disgusting place I have ever seen; the information and photos of the rooms do not match the actual rooms—they are fake.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Jorge david

Mal olor , baño sucio , colcha rota , toalla con pelos en

Family_with_children

2/10

Poor

27 Jun 2026

Nikileswar reddy

I would never recommend this to anyone

Friends

6/10

Pleasant

27 Jun 2026

Mary

Property is old which would be ok if it was being maintained but it’s not. Front desk folks were indifferent to questions. Room was basically clean but bathroom was not clean. Soap dish in tub was gross. Hair left in tub and floor. Not enough towels for the 3 of us, when asked for more we got shrugged shoulders. I trusted Expedia was directing us to a good place , but this was not like our booking in New Hampshire

Family

2/10

Poor

26 Jun 2026

Francis

I have stayed in budget hotels, motels, hostels, and roadside inns, but nothing could have prepared me for this absolute nightmare. This was, without question, the worst hotel experience of my life.

The moment I walked into the room, I was hit with a foul, musty smell that made me question whether it had been cleaned in years. The carpets were stained, the furniture looked like it had survived multiple decades of neglect, and every surface felt sticky. The bathroom was disgusting, with grime in every corner and towels that looked anything but clean.

Then came the real horror. After trying to sleep for a few hours, I woke up covered in itchy bites. I turned on the lights only to discover bed bugs crawling across the mattress, pillows, and even the headboard. It felt like something out of a horror movie. I immediately packed my belongings in a panic, terrified that the bugs had already made their way into my luggage.

The night only got worse. I spent hours checking every piece of clothing and bag, worried I'd be taking these pests home with me. Instead of resting, I spent the entire night anxious, uncomfortable, and completely disgusted. No guest should ever have to experience something like this.

To make matters worse, the staff showed little concern and acted as though this was just another ordinary complaint. There was no genuine apology, no urgency, and no effort to make the situation right.

This place should not be accepting guests until every room has been profession

Family_with_children

2/10

Poor

26 Jun 2026

Carl

First, what you see on the motel's website is not what you see when you check in. The exterior of the building looked like it had all of the siding torn off. It was an outside entrance to the rooms, which in itself is fine, but the concrete steps leading up to each room were in terrible disrepair. I had to caution my wife so that she would not turn an ankle. I asked the manager if the rooms were nicer than the exterior and he said they were. That was not true in any sense. There was an odor as soon as we entered. The bed was made, but the sheets had not been changed. And, they were dirty. The heater/AC unit evidently had been worked on because the outer shell was not on properly, and was close to falling off. The floor was dirty. The bathtub did not have a stopper - just a hole with no way to stop the water. We stayed about 5 minutes which was five minutes too long. We did not stay but went to another motel. I told the manager I wanted my credit card charged back and he said he could not do it, that I would have to contact Expedia. So Expedia, I was my money refunded because room was not fit for human habitation. What do I need to do to get the charge on my credit card refunded? I would encourage everyone to pass this one by and go to a clean, well run motel.

Family

10/10

Exceptional

23 Jun 2026

Donald

Very clean, beds comfortable, not too far from interstate.

Partner

4/10

Poor

22 Jun 2026

Neil

Positives: Inexpensive, clean room with new furniture, including twin beds with firm mattresses. Good location with easy access to Interstate 81. NIce landscaped courtyard in the middle of the hotel, with a large grassy area to walk in.
Negatives: numerous. No chair in the room, so nowhere to sit except on the edge of the bed. No furniture (tables and chairs) out in the courtyard, contrasting with the photo displayed by the hotel - there was nowhere to sit outside. Quirky television service, many channels unavailable, some redirected automatically back to the QVC shopping channel. No deadbolt or chain on the door for nighttime security (the chain had been ripped off). The handle on the temperature control for the shower rotated loosely, so it was easy to end up with a scalding hot shower - and no way to quickly turn it off. Breakfast was a minimal continental breakfast, with terrible coffee. The exterior of the hotel was poorly maintained, with peeling paint in many areas.
Overall: this hotel has a lot of potential, with a little effort for upgrades it could be a good option, but as it now is it is not a pleasant experience.

Partner

4/10

Poor

21 Jun 2026

LEO

No cleaning ,amenity are bad and parking

2/10

Poor

20 Jun 2026

Daniela

Tout m'a déplus. Il devrait être retiré de toute réservation possible. Horriblement sale. Drogues et odeur de drogue toute la nuit et dangereux. Insectes dans la chambre , vieux kleenex collés sur les murs .

Family

2/10

Poor

20 Jun 2026

Aimee

This place was so dirty and full of bugs

Friends_and_family Family

4/10

Poor

18 Jun 2026

Earle

Main lamp with broken switch, couldn’t turn on. TV remote didn’t always work, had to adjust volume on the TV directly. Bathroom mirror had glass missing on edge, the entire mirror should be replaced. Really old curtains need to be replaced. Some outside areas were very dirty, not cleaned in a long time. No mulch in the garden, exposing dirty plastic sheets.

These are all easy fixes, but they give the impression of being too cheap to improve the appearance of the hotel.

Self

10/10

Exceptional

17 Jun 2026

John

Quiet room facing the courtyard.

Self

2/10

Poor

16 Jun 2026

Alan

When I was attempting to check in, the front desk staff took a set of keys from a couple checking out, and just gave me that key.

I was so lucky to walk into the couples recently used room, and find out this was my room for the night. The beds were a mess and very clearly used. There was drywall lining the border of the room, and the toilet had black stains along the lid and inside the toilet.

The night time air was full of screaming, dogs barking, and loud blasting music. Trashiest hotel in all of Scranton, and that’s not a hard title to earn

2/10

Poor

16 Jun 2026

Janaya

Not happy with Service

Family_with_children

8/10

Excellent

15 Jun 2026

Gerald

Breakfast could be better but everything else was great - room was spacious and clean. We did have an issue with some idiots that decided to get loud around 1030-11pm on a Sunday night. Would I stay again - most likely but I would plan on eating breakfast someplace else as the breakfast isn't really anything at all and the policy of not being able to bring drinks (coffee) or food out of the breakfast area is ridiculous in itself. Most everyone likes to enjoy a cup of coffee after they eat.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Daniel

The worst most deplorable place I have ever stayed

Partner

2/10

Poor

15 Jun 2026

Rodney

I checked our room before we even carried our bags in. There was used soap in the shower. Hair on the floor. I asked them to make sure the room was cleaned before we brought our bags in so we went to the Friday's next door for a cocktail. When we return to the room the soap was gone, but there was still hair on the floor and small bits of toilet paper behind the door. We stayed anywhere and wore our flip flops in the shower. Also, they're free.Breakfast is only for 2 hours from 6-8 am.🙄 This place needs a major cleaning.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Dane

Check in begins @3. I arrived after 6pm and room was not ready. Everything is old. Bedding looked dingy. Unsavory characters lurking outdoors. Cigarette butter all over grounds. Not well kept

Family_with_children

2/10

Poor

15 Jun 2026

Sarah

We arrived shortly after check in time. We confirmed with the front desk that we got NON SMOKING. We arrive to our room to find holes in the blanket from cigarettes and the whole room smelled. We went to the front and got a different room. That room also smelled like smoke and was disgusting. We went to the front a 3rd time and was offered a bigger room. We looked at that room and it smelled better but was dirty! We decided to leave. When we asked for a refund the front desk denied it saying that the rooms only smell like smoke because people smoke outside and it drifts in..and then tried saying all the rooms were perfectly fine and we over reacted. The hotel is NOTHING like what advertised. I know a cheap hotel is a cheap hotel and you get what you pay for but you get even less than that here. I genuinely hope no one wastes their money at this scam of a hotel again

Partner

2/10

Poor

15 Jun 2026

Diamond

I am a manager for a staffing company. I was traveling for work, provided staff for the Pocono Raceway. I booked the room in belief I would be in the area for the entire weekend. I was then called to another state by my employment. I tried to cancel the room and they charged me a fee for the entire room. It was my first time utilizing hotels.com, and they were also no help with receiving my funds back. I don’t understand how I had to pay for a room I DID NOT STAY IN. My cancellation was attempted more than five hours prior to check in. I would NOT RECOMMEND. I even paid extra for the insurance.

Business

2/10

Poor

14 Jun 2026

Todd

AC didnt work like oven in room wanted a refund wouldn't give me offered me a fan

Partner

6/10

Pleasant

14 Jun 2026

Margie

The room was clean. The first room didn't have the air conditioner working. I was given another room immediately. The room was even nicer.

Family_with_children

2/10

Poor

14 Jun 2026

Li

Bed was clean and comfortable. Towels were soiled. Vinyl floor was dirty, toilet was sweating and possible body fluid on bathroom door (inside). It is an older hotel, which can be charming, but this was not the case here. Management seems unconcerned with even basic maintenance. Door didn’t even shut completely. Breakfast was poor at best. Choice of white bread, runny eggs, possibly sausage from yesterday, stale cereal, coffee, and a make your own waffle with a dirty waffle maker. Nothing to drink but coffee.
Breakfast is only 6-8 and when I asked about water, the desk clerk told me I could buy a bottle of water for $3. Clerk said if I “wanted water I should go to the Marriott.”
They could have offered ice water and basic hot tea, oatmeal packets and fresh fruit and that would have made a better experience.
Fridays gives you 10% off dining or Sheetz is across the street.

Partner

2/10

Poor

14 Jun 2026

Heather

Unsafe- hotel safety door chain was angled so it was useless. Multiple holes in walls and sketchy area. Not for solo female/child travelers. Unclean- previous tenant's soap and hair in bathtub, cigarette burns in comforter and sheets, smelled like mold. Management was unorganized and poorly handled the property. Air conditioning in the room was broken on a 90° day and they couldnt move me into a different room so gave me a little fan for the hot and humid room. I was promised an upgrade that next morning and the second night they struggled to figure out where to move me again and seemed confused and surprised that I was to be moved to another room. Overall chaotic and stressful experience. Never staying here again. Worst hotel I've ever experienced.

Friends_and_family Family

2/10

Poor

13 Jun 2026

Joelle

Booked this hotel for one night for me and my two friends, only out of convenience. When we entered the room it was obviously not well maintained but we weren’t took picky cause it was just for one night. It took minutes to find out how terrible the room actually was. I saw hair on the shower walls and around the drain, there was one towel and some hand towels, the bed sheets were stained and the smell of the place got worse by the second. We had plans so we quickly changed and left. After our plans we got back, grabbed our bags and went to check out because none of us wanted to sleep in those beds. The man I dealt with while checking out just kept apologizing and offered us another room which I declined cause we had already found another place to stay. He said there would be no refund which I wasn’t surprised by and at that point I didn’t care. You couldn’t have paid me to sleep in that room.

Friends_and_family Friends

2/10

Poor

13 Jun 2026

Francis

Desk guy was extremely rude, property advertised that had breakfast included but it never happened because they said roof was leaking, which now thinking about it, was a blessing in disguise after realizing how dirty that place was. Bed sheets with cigarette holes on it, very dirty! Even motel 6 is better and cheaper. Don’t stay there!

Self

8/10

Excellent

12 Jun 2026

Steve

Pretty good value considering the price. TGI Friday next door is handy

Partner

2/10

Poor

11 Jun 2026

Brandon

I would not recommend staying here the staff has terrible customer service skills and property is infested with roaches. I would recommend just spending a extra 10 dollars a night and go to woodspring suites or something also the eggs were moldy that they were serving

Family_with_children

8/10

Excellent

11 Jun 2026

Luis

For the price was good. The building look in bad shape, but the room looked good. The parking was regular,

Friends

6/10

Pleasant

09 Jun 2026

Wanda

Para dormir está bien

Family_with_children

4/10

Poor

07 Jun 2026

Deb

There was only soap and shampoo for 1 person,only 2 towels, asked for more and never got them,only 3 small pillows on a king size bed.

Partner

4/10

Poor

06 Jun 2026

Ravikumar

The property didn't clean properly

Family_with_children

4/10

Poor

06 Jun 2026

Albrecht

Parking was fine
Bathroom could use some TLC
Beds were clean

Family

4/10

Poor

03 Jun 2026

Alina

Room was non-smoking, but smelled of smoke and vape combination within the room and was strong. Dryer on scene was broken. Requested fresh towels and they had hair on them. For one cheap quick stay for travel it may be fine. Overnight there was screaming arguing, and you can hear everything from outside the room. It would be cheaper and cleanlier to car camp at a Cracker Barrel. Photos are deceiving. Property isn’t maintained, stripping paint and litter everywhere. Door inside room to the bathroom wouldn’t close properly, and wouldn’t lock, has to put towel on the floor to keep closed. Overall, stay wasn’t preferable, unless you really need a place to stay just for a night or two. For us two nights was the maximum stay.

Friends

8/10

Excellent

02 Jun 2026

BILLY B BURSON

Breakfasts were not up to any kind of quality .....

8/10

Excellent

01 Jun 2026

Melissa

Well, the breakfast could be more than just scrambled eggs and waffles, and I like the fact that the people were friendly and willing to work with you if you had to struggle with anything in the room

Family

6/10

Pleasant

01 Jun 2026

Lawrence

The air conditioning wasn't working right blowing warm air like a fan contacted front desk and nothing was done. The station on the TV wasn't working it needs to be better

Partner

10/10

Exceptional

31 May 2026

Lawrence

Best value and staff was very helpful and kind polite acknowledged several activities to do around town free parking and breakfast in the morning the sleep was wonderful and very clean rooms

Partner

2/10

Poor

26 May 2026

John

The property was unkept seemed like the people that were staying there lived there. Very sketchy people hanging around.

Partner

2/10

Poor

25 May 2026

Richard

Don't waste your time or money on this place. It's a dump ( I can't say more or this review gets kicked back) The prices for Friday are high for what you're getting. Rooms were dingy and smelled of stale cigarette smoke. Had people running up and down the walk way at all hrs of the night. A/C didn't work. Lighting fixtures didn't work. The place hasn't been maintained at all. Exit sign hanging by it's wires. Trash all over. Staff didn't seem to care. The Continental breakfast was a joke. Red Roof Inn down the road is way better than this joint and the RRI is not great either. Never again. The RRI is even cheaper than this dump. If you love you family and have self respect. Do not stay here. It was the worst stay I've ever had anywhere.

Family_with_children

2/10

Poor

25 May 2026

Erlinawati

My next door people keeps had a mouth fight for the whole night until morning. They were screaming. No one try to stop them.

Friends_and_family Family

2/10

Poor

24 May 2026

Labeat

Terrible hygiene and very dirty.

Self

2/10

Poor

17 May 2026

Fábio

The bathroom was filthy and the bed linen had stains in it. We ended up not staying and now I’ll claim a refund.

Family_with_children

2/10

Poor

16 May 2026

Chiquanda

Never will stay here again this was the worse place ever

Self

2/10

Poor

16 May 2026

Michelle

Room smelt like cigarettes
We felt very unsafe
Police activity 2x during the one night stay

The staff was really nice to me

6/10

Pleasant

15 May 2026

Robin j

Very hard ti find especially at night. Breakfast I'll rate a 2 out of 10. Vooffe bad. No decaf or hotvtea. No juice. Remote didn't work well.

2/10

Poor

08 May 2026

Karen

Check-in staff gave me no information. I had to ask everything. He was smacking gum the whole time which was very annoying. When I got to my room there was no ice bucket so I had to walk back to the office to ask for one. The guy didn’t even try to find me a bucket. He just said they were low on ice buckets and handed me a little bag to put ice in. The breakfast was nonexistent. I got there for breakfast at 7:30am and everything was gone. There was dry cereal but there was no milk. No coffee, no juice. There was one slice of bread and there were three apples that were all rotten! The serving area was very dirty with crumbs, etc…If breakfast hours are 6-8am then there should be a staff member who refills coffee and other foods that run out during that time, as well as keep the area tidy and wiped off. The hotel grounds were unkept with high weeds all over the courtyard. This seemed to be a run-down, poorly run hotel.

Self

4/10

Poor

03 May 2026

Jose Luis

Clean room was poor,
breakfast there wasn’t
Staff no connection with the customer

Self

4/10

Poor

02 May 2026

Gregory

Just a one night sleep while traveling, Area kind of sketchy people around outside no ice bucket, front desk did not have one or even a plastic bag to put ice in, no tv remote, had to wait for person to come in to get one, gave me new remote and batteries and said they were easy for me to set up. Water running in bathtub, toilet filled really slow, hair dryer not working, outside building in disrepair. would not recommend if traveling with children

Partner

2/10

Poor

02 May 2026

Tracey

Rooms were nasty, smelly and dirty.

Self

4/10

Poor

27 Apr 2026

Fred

Loud area, the room smelled of smoke even though it's listed as a non-smoking room.

Self

2/10

Poor

26 Apr 2026

Ann Marie

Property old & not maintained.
Room smelled of stale smoke.
Cigarette burns in bathroom.
Exposed electric outlet.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Dean

Staff was friendly and polite.
Room was clean.
Felt secure.

Self

2/10

Poor

25 Apr 2026

Michael

Disgusting!Dirty towels greeted us!

Partner

10/10

Exceptional

25 Apr 2026

Joseph

Great place

Partner

2/10

Poor

24 Apr 2026

Ruth-Chammas

I was given a second room after raising concerns about the first, but unfortunately the second room was even worse. Both rooms smelled heavily of cigarette smoke and had stained sheets. I left immediately and did not stay overnight. I ended up driving 6 minutes to Spark by Hilton Wilkes-Barre and booking another room at 2 AM. The refusal to provide a refund after this experience was extremely disappointing.

2/10

Poor

23 Apr 2026

Kristine

When checking in I was told there is breakfast from 6pm to 8am and there was no breakfast the room was closed. There were allot of people who lived at the hotel and the hotel was poorly managed. Not so clean and very noisy.

10/10

Exceptional

21 Apr 2026

Joseph

Great place to stay

Partner

6/10

Pleasant

21 Apr 2026

Megha

The breakfast was indeed fresh-but not many options.

Family_with_children

10/10

Exceptional

20 Apr 2026

Joseph

Great place

Partner

10/10

Exceptional

20 Apr 2026

Joseph

Great place

Partner

10/10

Exceptional

20 Apr 2026

Joseph

Great place

Partner

4/10

Poor

19 Apr 2026

Jesse

The room was clean enough, but the staff was nonexistent when i was trying to check in. There was overflowing trash cans near the rooms. Homeless people wandering in and out of the complex, felt so unsafe i left my stay a night early. Wouldn't recommend

Partner

2/10

Poor

18 Apr 2026

Christopher

This hotel needs to be condemned, I don’t know how it passes any state or local inspections.

Self

10/10

Exceptional

17 Apr 2026

Shannon

For the price cant beat it