Name: TownePlace Suites Scranton Wilkes-Barre
Address: 26 Radcliffe Drive, Moosic, 18507, US

10/10

Exceptional

26 Jul 2026

Sarah

The room was clean, and the bed was very comfortable. The A/C worked well and was not too loud. The shower was easy to use and had fantastic water pressure. We were surprised, as we waited in the lobby to check in, that everything on the right side of the lobby was free-- a dispenser of ice cold water with lemons, hot coffee and tea, a little fridge of mini Shasta sodas (now THAT was a throwback, seeing Shasta sodas!), and a freezer of chocolate and vanilla ice cream cups. The breakfast selections were good (scrambled eggs, biscuits and gravy the morning we were there), and the buffet and dining areas were kept clean. One small complaint is that there was no bar soap for the bathroom sink. There were dispensers of body wash, shampoo, and conditioner in the shower, but nothing to use at the sink. Other than that, it was a wonderful place to stay, and I would stay here again.

8/10

Excellent

19 Jul 2026

JENNIFER

Furniture was dated and had holes. Still worth the money for the stay. Staff were extremely helpful.

Friends

10/10

Exceptional

18 Jul 2026

shannon

Staff was wonderful and very helpful of the questions I had concerning the concert we were in town to see. Breakfast was great and had many hot and cold options.

Partner

8/10

Excellent

14 Jul 2026

Francis

Nice place to stay. Very convenient and also quiet. Good size room and very clean. Breakfast was very good and with high quality options. Staff was very efficient too. It would have been a 5 star review except I thought the bathroom was squeezed in. The sink right against the door and the toilet right up against the vanity and difficult to get the TP from the holder.

Partner

8/10

Excellent

12 Jul 2026

Sandy

Beds were comfortable.

Partner

10/10

Exceptional

12 Jul 2026

Darlene

This hotel is not only in a great location, but the staff that I came in contact with was very helpful, friendly and professional. Josh the young man that checked us in was such a friendly young man. The room was spacious; kitchen area was sufficiently stocked. The pool area was clean, and the hot tub was really nice. The pool water was a bit too cold, but the children seemed to not mind. Hotel was very clean

10/10

Exceptional

10 Jul 2026

Scott

Location, staff, cleanliness everything you want in this type of stay. Can’t say enough

Partner

8/10

Excellent

09 Jul 2026

samantha

The pool is VERY small - our tv in the main room the volume stayed on high that was broken - and the left side of the bed dipped down - may need to be changed.

Partner

6/10

Pleasant

06 Jul 2026

India

Missing dishes to cook with in the room . The staff was hesitant to help with clean towels and trash bags . The phone in the room did not work. Water pressure from the shower was very low .
No towels in the pool area

Family_with_children

6/10

Pleasant

04 Jul 2026

Lisa

The staff was very nice and kind at this location. They were willing to get us extra blankets, etc. The staff was incredibly polite and kind.

Unfortunately, the hotel is not well maintained. There were weird stains on the couch, and the pullout couch was more of an ottoman that pulled out than a bed. There was a rip in the carpeting. The entire hotel smelled like marijuana very strongly. It was mostly fine in our room, until the next morning when it seemed to have drifted in. You could smell the marijuana smell as soon as you walked into the lobby.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Jean

Definitely staying here again.

Partner

10/10

Exceptional

03 Jul 2026

Sam

Awesome

Family_with_children

10/10

Exceptional

02 Jul 2026

Joanne

Unit was nice and well maintained. Ac was great

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Mark

The staff were super helpful, we got in late and they were so nice and accommodating in getting us to our rooms!

Family_with_children

10/10

Exceptional

27 Jun 2026

Peter

Clean room clean service the breakfast was limited and we run out of coffee

Partner

8/10

Excellent

24 Jun 2026

Kimberly

The only staff that was doing the breakfast was not friendly and couldn’t keep up. I did address it with a manager and she was great. Breakfast options didn’t accommodate our pork allergy but was good.
The toilet in our room make noise after flushing for a long time.
Cleaning staff was so friendly.

Family_with_children

10/10

Exceptional

23 Jun 2026

Ross

Very clean and quiet. Pet friendly

Pet

6/10

Pleasant

22 Jun 2026

Greg

Probably was my worst Marriott experience-everything is very dated and furnishings were very worn. The kitchen had a microwave on the counter that was plugged in and a built in microwave that was not plugged in. We did not use the pool or the hot tub because they did not appear to be very clean-not sure if it was just from the age of the pool but neither the pool or the hot tub were very inviting. We did have one specific issue with our unit: the dead bolt lock would come out when we turned the handle to leave the unit, therefore the door did not close. We were very aware of the issue, so we always made sure that the door fully closed. On June 15th we attended the Big Boy event and were gone most of the day - when we returned the deadlock was out and the door was not closed or locked, which we assume happened when the maid replenished our towels. I reported that to the front desk and he indicated to me that sometimes that happens with the locks, you just have to work the handle a bit. My question to you would be \"If the front desk knows that the locks can be a problem, doesn't the service staff know as well?\" The service staff should have checked the door when leaving. I think that malfunctioning locks, a security issue, would be a priority item to be addressed. However, the unit was clean, front desk staff was helpful as well as the breakfast staff. The breakfast offerings were quite good and the offering of free soda, ice cream and coffee was appreciated.

Friends

6/10

Pleasant

22 Jun 2026

Felicia

Property I thought was going to be a higher scale, they had black tape on the floor moldings, half the tvs in the room didn't work. Our room was not properly prepared for the amount of guest. The beds were uncomfortable and small. The pull out couch mattress was covered in stains. The breakfast and pool was the best part of the hotel.

Family_with_children

4/10

Poor

21 Jun 2026

shanyse

The property was old and needs to be updated the carpet had a very old smell. The rooms are old. The jacuzzi never worked while I was there. Additionally it says free wifi but it goes out at least 3 to 4 hours a day. The staff was some
- what friendly. We usually stay at Spring Hill or Fairfield when we come. This property is definitely lower value.

Family

8/10

Excellent

20 Jun 2026

Rebecca

Our room was clean and the front desk was helpful at check in.

Partner

10/10

Exceptional

18 Jun 2026

John

Great location and our room was great too. We loved the hottub too.

10/10

Exceptional

17 Jun 2026

Anthony

Nice hotel for a family trip. The staff was friendly and helpful. There were 24 hr coffee / tea service and complimentary snacks, and the included breakfast had lots of options. Gym would have been nice if we were staying longer, and the indoor pool was clean with lots of towels options.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Arletta

We were in what was considered a suite. The sofa bed when opened left no room between in and the king bed therefore in an emergency situation there was no exit space without climbing over the bed. Also the mattress on the sofa bed was awful. Things seemed clean but there were items like the hinges on the door in the bathroom that looked dirty because it was rusted. The staff was excellent to work with. WiFi was okay but when you tried to get on it stated that it was only available to Marriot Bonvoy members but I was able to skip that. Breakfast was good but the seating was very minimal and the area where the food was placed was very confined.

Family

10/10

Exceptional

15 Jun 2026

Jesse

Nice place 3rd time staying there

10/10

Exceptional

15 Jun 2026

Micheal J

Clean rooms, friendly staff, has breakfast...

Friends

10/10

Exceptional

13 Jun 2026

Christina

Great price, good location, free ice cream. Can’t ask for anything better!

Partner

10/10

Exceptional

21 May 2026

Kathleen

Stayed times in one week traveling through. Staff was helpful and kind. Breakfast was great. Thanks I will stay again.oh, and room was clean and tidy.

Self

10/10

Exceptional

17 May 2026

Cheryl

breakfast buffet was good. Kitchen was not properly equipped, but staff was accommodating in what I needed. Hot tub was not working the entire stay.

Family

10/10

Exceptional

09 May 2026

Helen

Excellent place. Clean and breakfast had good choices. Staff friendly and helpful.

Partner

2/10

Poor

04 May 2026

Barbara

Room was clean and comfortable. Only booked this hotel for the hot tub. Told desk clerk that was the reason and asked how the hot tub was, he said great. Changed, went down only to find out it had been out of service for a week. Was not offered any compensation. Won't go back.

Partner

6/10

Pleasant

28 Apr 2026

matthew

My kids named the cockroach we met when opening the door to our room. The carpet, sofa, and chair were torn and stained. Living area needs a makeover, probably the worst I’ve ever stayed in. The room smelled of someone’s old dog. The kitchen, bedrooms, and bathroom were nice and clean as expected. The breakfast was decent. I like the 2 bedrooms because i was traveling with kids and extended family.

Family_with_children

8/10

Excellent

22 Apr 2026

Christine

Hot tub is not working. Bummer.

Family

10/10

Exceptional

20 Apr 2026

Sam

Good

Self

10/10

Exceptional

19 Apr 2026

Tammy

Josh, the manager was amazing! He was so helpful to me and my family. I honestly believe this is the best hotel I've stayed at, and I've stayed at hundreds, including several international spots. They had little special things too- drinks like bottled water and soda, along with ice cream bars free of charge. Laundry was also free. A great place!!!

Family_with_children

10/10

Exceptional

17 Apr 2026

Linda

Josh was very helpful at check in and even provided an upgrade at no charge because he had another room available. The room and facilities were clean and kept up and the other staff were very friendly and welcoming as well. My grandson came to visit and enjoyed the ice cream and swimming in the indoor pool.

Self

10/10

Exceptional

13 Apr 2026

Andres

Breakfast was really good, the room was clean and spacious. Definitely will come back! Just one thing, I wish they kept the pool and jacuzzi a little cleaner. But other then that the stay was absolutely perfect!

Family_with_children

10/10

Exceptional

02 Apr 2026

bryan

Nice place , right near high way exit

10/10

Exceptional

26 Mar 2026

jasmine

Clean. Just what we needed

10/10

Exceptional

26 Mar 2026

jasmine

Clean

10/10

Exceptional

07 Mar 2026

Julie

Kitchen staff & breakfast were exceptional

8/10

Excellent

04 Mar 2026

James

Close to Montage.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Stephen

Lobby was cozy and the staff was superb.

Family

8/10

Excellent

25 Feb 2026

Jennifer

Staff was friendly, hot breakfast, comfortable bed, nice room and a much needed good night’s sleep.

8/10

Excellent

25 Feb 2026

Jennifer

My new home away from home.

8/10

Excellent

23 Feb 2026

Linda

Room was spacious and very clean. Friendly staff. Convenient to restaurants and Montage ski area. Only negative was our room’s proximity to the breakfast area. The staff was very loud and there was a lot of banging starting at 5:30 AM.

8/10

Excellent

22 Feb 2026

Luis

Staff was very helpful. Kitchen area was nicely stocked.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Gina

Room was great, staff very friendly, would absolutely stay again

Family_with_children

10/10

Exceptional

19 Feb 2026

yuet moy

Clean room

Family_with_children

4/10

Poor

17 Feb 2026

Salome

Smell in the rooms were bad. Very dusty and couch was so dirty

10/10

Exceptional

25 Jan 2026

Darya

Very helpful staff, free drinks and a great variety of coffee

Friends_and_family Family

4/10

Poor

07 Jan 2026

Stanley

Never got in. Entrance smelled like marijuana and as we were leaving, smoke was coming out of the building and firetrucks were arriving.
Wei gehts?7

4/10

Poor

12 Dec 2025

Jeanne

The room had old carpets and painted over water damage in the bathroom. Changed room and found the same problem. I also believe there was mold in both rooms.

Self

8/10

Excellent

27 Nov 2025

Amy

Friendly staff. Clean older rooms. Quiet. Good for family.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Eddy

Great service

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Tanya

So far my stay has been great, the staff is very accommodating

Leisure

6/10

Pleasant

07 Nov 2025

Robert

Couldn’t sign in to WiFi
Couldn’t get credit card machine to work

Partner

10/10

Exceptional

04 Nov 2025

Joseph

Would stay again

8/10

Excellent

21 Oct 2025

Kenneth

Good

Leisure Family_with_children

6/10

Pleasant

13 Oct 2025

Kenneth

Room was ok, trash bins were not emptied from previous guests. Pull out mattress was very worn and stained, bed was extremely uncomfortable. Breakfast buffet was not good and not well stocked. Staff was pleasant though.

Leisure Family

8/10

Excellent

05 Oct 2025

Debra

Room was clean.

Leisure Family

10/10

Exceptional

26 Sep 2025

Denis

Great experience, very friendly stuff, super clean, tasty breakfast and big plus that it is possible to open a window even if it is little inches but still sleeping with fresh air. Free parking is also a big plus. Definitely to come back

Business_and_leisure Partner

4/10

Poor

14 Sep 2025

Cynthia

Just sleep in your car...

Front desk area looked clean & updated. Front desk employee was friendly. Slightly annoying that our room \"wasn't ready\" at our 4pm check-in time, even though we reserved the room months ago. Coffee was good.

Parking lot is not well lit & is crumbling. Pool is tiny. At first our room looked decent. Slightly outdated. But no big deal. We were immediately appalled when we opened up the sofa bed (there was three of us). The sofa bed had no sheets on it & was COVERED in urine & blood stains. We were desperate to just catch a few hours of sleep & head on our way. But I was soo disgusted I didn't even shower during my stay. Just slept a few hours & left. On our way out, we had a trip down the elevator with dog urine covering the floor. I would rather sleep in my car than visit this location again. I will admit that we did not contact any staff with our concerns/complaints. We just needed to sleep a few hours & didnt have time. Shame on Marriott for allowing your name to be associated with this location.

Friends_and_family Family

6/10

Pleasant

14 Sep 2025

Christina

The hotel was your average hotel. Clean. Certain staff are more friendly than others. The bed is hard and killed my back and hips. Pillows are awful feather pillows with no support. Woke up with sore neck. Bathroom is small. Make sure you check local concert venue schedule. Hotel was busy due to concert and people above us kept us up all night and morning from their stomping.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Eric

Perfect for PNC Field

Leisure Partner

10/10

Exceptional

23 Aug 2025

Melissa

The gentleman at the front desk was kind and professional, and was able to answer all of my questions. I liked that I could walk to a nearby Italian restaurant. The facilities really need an update. The gym is pretty sad, and the lightest dumbbell is 15 pounds. My room, although clean, smells like a wet ashtray. The body wash was empty.

4/10

Poor

23 Aug 2025

charles

people smoking outside property made entrance smell like tobacco, gym facilities subpar with broken benches, no water and dusty weights . Pool under going maintenance and unusable . elevators noisy and was afraid to ride. Customer service desk with limited answers about questions regarding facilities. Would like stay in this marriott affiliate again

Business_and_leisure Family

2/10

Poor

22 Aug 2025

Yasser

Garbage

4/10

Poor

19 Aug 2025

Cindy

The hotel was over run with small children, it was not possible to use the pool. There was a lot of activity in the parking lot and hallway throughout the night and day.
We were followed twice by a suspicious person to our room.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Paul

Shazia - at check-in, was very accomodating.

Leisure Partner

6/10

Pleasant

15 Aug 2025

Verified traveler

The suite was clean, bathroom clean, bed very comfortable. The pool was closed for maintenance after a pool party the day before. The elevator was smelling like alcohol, spillage everywhere. Its obvious a location for displaced families. The breakfast was not to my likings. Waffle maker not working, eggs and turkey sausages under cooked. Stick to bagels, yogurt and fruits.

Partner

8/10

Excellent

14 Aug 2025

Karen

We spent three nights here on our vacation to Scranton. The two bedroom suite with kitchenette was a fantastic fit for our family of five, especially given the reasonable price. Breakfast was also great with a super hard-working and friendly staff member (Karissa) who kept things clean and organized in a busy environment that could have easily turned to chaos. The indoor pool was incredibly small, perhaps the smallest I've seen in a hotel, so if that's important to your family this may not be the best hotel for you. There was also a lot surrounding the hotel (restaurants, a movie theater, some shopping) but no sidewalks so a little more challenging to get around. In particular we were disappointed to realize that despite the proximity to PNC Park there was no real way to walk there and we had to drive and pay for parking.

Leisure Family

10/10

Exceptional

12 Aug 2025

Derrick

Great property

10/10

Exceptional

12 Aug 2025

Pamela

Amazing place everything was perfect

10/10

Exceptional

10 Aug 2025

marnie r

Property was nice and room was very clean and spacious.

Leisure Partner

2/10

Poor

04 Aug 2025

Mervat

The sofa uncomfortable the bed is very small. Expedia charger is too much over price

8/10

Excellent

03 Aug 2025

Yasser

No food no drink and yhe room was freezing inside the room other then that everything good

10/10

Exceptional

28 Jul 2025

jay

Nice location

Business_and_leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Sarah

Awesome room staff and price

Leisure Partner

10/10

Exceptional

18 Jul 2025

Lori

If I had to sit here and judge this place on a personal level, I would definitely recommend it to young old couples that are just out and about just taking a road trip you know going I’m from mass so I’m driving from mass down to wherever it is, which is taking a weekend to cruise around, but this is definitely a property you wanna stay at the only thing I didn’t like is they don’t have an outside pool indoor pool for winter summer I would like an outdoor pool but other than that it checks every single box I recommend this go check it out. Enjoy yourself. Take care.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Lori

I would recommend this hotel to someone who is on business pleasure alone with kids. They are so laid-back and so nice and so just unbelievably nice. They’re not picky. They’re not on top of you. They’re not anything. It’s just too bad that the lobby wasn’t me a little bit bigger Because and it’s not the hotel itself and the peoples fault who worked there but it’s such a great hotel it gets so busy the day that I went there was so many people because it’s such a great hotel and there’s so many spots to go walking through to eat And I just left it there like it feels homey. The rooms are super clean. You have a fridge you have a microwave you have a little kitchen at a gigantic bathroom so clean they always make sure you have everything you need. They have a nice pool. I mean the pool small but like I said, it’s really nice. They have a nice two fire pits in the front. It’s just the shame that it’s not on bigger grounds because it would be nice if it had more walking ground maybe in like walking in the back but this hotel is really really nice. Nice people. I really enjoyed myself here. Anything goes wrong they’re right on top of it. They don’t make you wait really great people a 10 out of 10 I would rate them 100.

Business_and_leisure Self

8/10

Excellent

17 Jul 2025

Suzanne

It was clean and convenient.

Leisure Partner

8/10

Excellent

08 Jul 2025

Tanya

The room was nice and clean, water pressure in the shower was great. Each room has its own kitchenette. Not a lot of options for breakfast but was good besides for that.

Leisure Family

4/10

Poor

30 Jun 2025

Kim

Hotel was overbooked so I didn't have a room even though I booked it in advance and had payed for it.
They ended up finding a repaired room for me. It was not clean and my room wasn't cleaned between nights.

10/10

Exceptional

30 Jun 2025

Esther

My family and i has a g great time. Jacob at the front desk was especially helpful and kind. Suite was perfect for my family. Thank you!

Leisure Family

10/10

Exceptional

27 Jun 2025

Brendan

The place was great.

Leisure Family

10/10

Exceptional

26 Jun 2025

Bonifacio Luis

Wonderful stay I would definitely book here again as my husband is a traveling superintendent and we mainly move from place to place. This is like home away from home with having a kitchen to cook.

Business

10/10

Exceptional

23 Jun 2025

Micheal J

Staff is friendly

Leisure Partner

6/10

Pleasant

23 Jun 2025

Jesse

Parking spots are too tight for anyone owning a truck. The shower in my room did not drain. Within 2-3 minutes i was ankle deep in water. Pretty disgusting

Leisure Self

10/10

Exceptional

22 Jun 2025

Britney

My boyfriend and I had a great stay here. The staff were AMAZING every single one of them were very helpful and friendly. The room was nice. Breakfast was great. The only thing was the pool being so cold but that’s okay.

Leisure Partner

10/10

Exceptional

11 Jun 2025

Margaret

The staff were all excellent. Check-in was easy. The breakfast was great. I will definitely stay here again.

10/10

Exceptional

04 Jun 2025

Chidananda

Very good

10/10

Exceptional

28 Apr 2025

David

Great property. The water pressure was really good

8/10

Excellent

27 Apr 2025

Angela

Good place

Great room for when we do our events up at Montage Mountain, they just need to take out the pullout couches and put a full-size bed in there for the additional guest. My worker had to sleep on a pullout couch and the mattress was worn out and not comfortable.

Business

10/10

Exceptional

27 Apr 2025

Craig

Very nice room, staff was extremely friendly. Close shopping ans lots of food options. I would definitely stay here again.

Leisure

10/10

Exceptional

25 Apr 2025

Hope

Well let's start off that the front desk authorize my card for our stay of $750 then turned around and charged my card and extra $200 then tells me that there's nothing they can do about it I still have to check out at my check out time and have to wait 30 day for my money to be given back to me. Even though it's on there end that the mistake happened. Nor will they extend my stay for them taking the extra money out. So me and my kids have to go to a cheaper hotel cause they won't extend my stay.

8/10

Excellent

18 Apr 2025

Ashlee

The pool area could use a really good cleaning and some maintenance. There was no pool towels. Our room was nice and clean. Plenty of things to do within walking distance. We would stay again.

6/10

Pleasant

05 Apr 2025

Adam Lee

Broken safety door. Automatically never choose to stay here.

2/10

Poor

28 Mar 2025

Justin Yogi

Maids left my refrigerator open and all my food spoiled. Tried repeatedly to contact management to no avail. Will NEVER stay at this chain of hotels EVER again.

Business_and_leisure Self

8/10

Excellent

23 Mar 2025

Lea

The staff was very friendly and helpful here! They mailed us our debit card when we lost it in the lobby after checking out!

Our room was spacious, updated, and clean. The breakfast had several options. The pool was closed at one point during our stay which was disappointing.

Leisure Partner