Name: WoodSpring Suites Wilkes-Barre
Address: 350 Bear Creek Boulevard, Wilkes-barre, 18702, US

10/10

Exceptional

24 Jul 2026

Muhire

Na

10/10

Exceptional

20 Jul 2026

John

Good place to stay

10/10

Exceptional

20 Jul 2026

Michael B.

The room was very clean. The staff was nice and responsive. Being able to have our pups with us was great. The paint job was a little dismal and there was some damage to the bathroom door but all in all we had a very pleasant stay even though it was short.

Pet

6/10

Pleasant

19 Jul 2026

richard

People lingering in the parking lot day and night.

Self

6/10

Pleasant

17 Jul 2026

Tom

not coffee pot. the room above was noisy all night. It was like furniture was being moved around and loud walking back and forth.

Self

8/10

Excellent

07 Jul 2026

Shawna

Quiet neighborhood. Quick, accessible amenities.

Partner

2/10

Poor

06 Jul 2026

Daniela

La habitación sucia y el baño igual muy mal olor en el área

Family_with_children

2/10

Poor

27 Jun 2026

Jonathan

Room smelled like dog and dirty clothes people stomping above all day and night

10/10

Exceptional

25 Jun 2026

Nativo

La mesa de la cocina estaba un poquito suelta. Todo lo demás estaba bien me gustó el área la forma donde comer la vía frente forma de comer estaba bien, súper bien

2/10

Poor

20 Jun 2026

Stephen

Oh where to start, I checked in and the first room I was given still had occupants in it. Went to the desk and got a new room. The paint was peeling off the walls it had been cleaned but was just dirty. Got a call to the room asking if I wanted to move into a bigger room and I did. 3rd room was okay, still dirty the shower head fell off the wall while I was showering, the sink looked like someone had been spitting loogies in it and not washed. The whole place smells like cigarette smoke and weed.

Friends

10/10

Exceptional

19 Jun 2026

Judith

The room was very clean and my staff is very nice

10/10

Exceptional

17 Jun 2026

Linda

Nice location and clean rooms!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Kyle

Very friendly staff

Friends

4/10

Poor

14 Jun 2026

Heather

This place is trash and should be closed down. There were termites in the bathtub, no one was at the front desk when we needed help and the room was like a dirty college dorm with people who live in the complex roaming around at all hours smoking weed.

Friends

6/10

Pleasant

25 May 2026

Carol

Bathroom walls had peeling paint. Bathroom door was hard to close. It scraped the floor. Looked like there was a leak on the ceiling.

Self

6/10

Pleasant

22 May 2026

Mark

Someone was smoking Marijuana

Friends_and_family Family

6/10

Pleasant

16 May 2026

Douglas

The room was a reasonable size. The room a little smelly, I purchased a spray air freshener. Very noisy during the late night.

Partner

10/10

Exceptional

21 Apr 2026

arthur

Elizabeth at the counter went above and beyond to make sure that I was taken care of.
Highly recommend for the price!!
Clean, neat, and very helpful.

Self

4/10

Poor

05 Apr 2026

Daniel

Lights in the room set on a timer to come on every 2 hours, for the entire night. Nobody at desk after 11pm.
When I complained the next day, about the lights coming on at 1am 3am and 5am, the employee said “yeah we have people complain about that all the time”.
Do. Not. Stay. Here.

Self

2/10

Poor

02 Apr 2026

Stewart

Should not have stayed here. I booked based on rating and photos in Hotels.com but is was probably the worst hotel I have ever stayed in.
Horrible room, dirty beds and lots of sketchy people living on the hotel. Woken up many times due to people screaming at each other, lights coming on by themselves in middle of night.
Got no sleep and should have left as soon as I saw the room and people hanging about but didn’t want to lose the money.
STAY AWAY!

Self

10/10

Exceptional

01 Apr 2026

Demetrius

Very nice
Stayed for 4 days
No issues

6/10

Pleasant

31 Mar 2026

MARY

THERE WERE NO UTENSILS SO IF YOU DIDN'T HAVE SILVERWARE YOU WERE OUT OF LUCK. TOTALLY BARE.

Self

2/10

Poor

28 Mar 2026

Brett

No. I did not even end up staying because the hotel was disgusting. There was mold in everything.

Family_with_children

2/10

Poor

27 Mar 2026

Robert

Never got any new towels , toilet paper sheets , garbage was never taken out . I stayed for a week with my elderly grandma and it was horrible

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Melissa

Staff was helpfull. Clean. Good for a quick stay

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Mary ann

I have an ESA animal that they charged me for, because they don't consider them a type of service animal? Then it t.v. was broke and the light didn't work in the kitchen Area. We were moved the next day for the rest of our stay. In the other room our main door to go in and out had a major gap that you could see into our room. We hung a robe over it. Also, a lot of vegrants around constantly asking for ciggs and money.

Partner

8/10

Excellent

19 Mar 2026

Erica

Very nice

2/10

Poor

12 Mar 2026

Lydia

The air conditioning was ok, not very good, the kitchen was not easy to use as far as the stove is concerned. It would be nice if they offered pans at no extra cost.

Partner

2/10

Poor

11 Mar 2026

Kadir

It was clean for the price , check in was smooth everything was fine until 6:00 am , alarm went off and nobody could turn it off until 9:00 am ! Couldn’t reach anyone at desk , when it was off talked to front desk and they said it’s nobody’s fault and can’t do anything but apologize ! He was rude , saying so what ! I wouldn’t recommend this property with this management !

10/10

Exceptional

05 Mar 2026

Ana

Best time I had traveling

4/10

Poor

02 Mar 2026

David

The staff is good…., I guess you have too pay more for a hotel. Hotels at this price must have weekly rates that cover SSI an Drug Habits. I stayed one night of the two reserved.
One girl thought the entitlements for her stay had the rights too talk loud on her cell in the room an halls. As you leave you can smell the pot in the air so it looked too me that drugs an stuff must go on an book a place with a higher rate too stay away from the SSI folks on weekly rates living it up!!!!

10/10

Exceptional

22 Feb 2026

Milaidy

Hhuji

10/10

Exceptional

16 Feb 2026

Mark

Room amenities

Self

6/10

Pleasant

15 Feb 2026

Rochelle

There is no staff on site from 9pm to 9am. The bathroom door was locked and I could not get in. I tried calling the desk from 6am to 9am. I finally left to find a bathroom. I showered at a friend’s. I called the customer service line and was told that they were sending a message but could not let me know if anyone would respond. I called the hotel around 5pm and had the desk clerk say he would check it. I called back about 45 minutes later but it had not been done. He was able to go then and open the bathroom door in the room. I asked about compensation but to no avail.

4/10

Poor

15 Feb 2026

Tina

Cockroaches in my room

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Donna

Everything....

Business_and_leisure Self

10/10

Exceptional

06 Feb 2026

Brian

The room was clean. Staff was nice; very friendly.

2/10

Poor

25 Jan 2026

Kellie

I was emailed by Expedia telling me what is included in the room obviously false advertising...the bed was alright until I woke up the next day I didn't even get to stay my two night I had to check out early didn't even get a refund. Was switched to several different rooms when checked in. Certain staff was nice and understanding. Just next time I know to not book with woodspring suites. Manager kinda had a attitude. Stove top sparked and breaker popped. I mean I should have gotta refund for one night but I ain't even gonna stress it because it wasn't worth it. Just don't waste your money

Leisure Partner

10/10

Exceptional

19 Jan 2026

Shante

No cooking utensils

Self

10/10

Exceptional

18 Jan 2026

Carmen

Clean safe ,

Business_and_leisure Pet

6/10

Pleasant

06 Jan 2026

Kent

Hotel and room were great,clean well kept,needs more than two pillows only problem was bugs coming from under door,told front desk he took care of it,he was very nice.would stay again.

Business_and_leisure Family

10/10

Exceptional

06 Jan 2026

Kimberly

Room was fine but due to holiday forgot to put towels and toilet paper in room. Always like the peace and quiet at this hotel and staff is friendly and caring people! Lizzy always goes above and beyond!

Leisure Family

10/10

Exceptional

29 Dec 2025

Donna

The room was spotless, the staff was polite and helpful.

Business_and_leisure Self

10/10

Exceptional

24 Dec 2025

J

Very clean & quiet. Conscientious, kind staff. It’s Wilkes-Barre’s best kept secret. Be careful who you pass this info on to.

Self

8/10

Excellent

23 Dec 2025

Tyler

Good

4/10

Poor

21 Dec 2025

Anthony

The guy at the desk was not very pleasant. The lobby was dirty. The room was ok

Self

2/10

Poor

21 Dec 2025

deivis

the nastiness in this hotel is out of control the smell in the hallways the rooms the beds everything smell like a drunk bum the guy give me a room that smell like homeless camp them i ask to be change they did and the guy said the one next was going to be perfect but god the same smell is a lot of no ok people dont feel safe inmy room was still condoms and more in trash cans dont stay here i stay becaused at the last minute have no choice my body was itching i hope i dont bring any bed bugs to my home awful place and in reality is homeless people living in there the other guest look dangerous a bunch of dogs all over the place for me i sleep in a shelter thats the experience i get dont go there

Business

2/10

Poor

15 Dec 2025

Michelle

The whole experience.

2/10

Poor

30 Nov 2025

Tara

The property almost perfect staff but this mark guy as long as i been here just needs to be relieved the only thing ruining the stay was him

Leisure Self

2/10

Poor

26 Nov 2025

Vickie

There was cockroaches in our room After finding them could not sleep

Friends_and_family Friends

10/10

Exceptional

18 Nov 2025

Jennifer

Very clean & affordable. The staff are attentive & friendly. I really love this hotel.

10/10

Exceptional

17 Nov 2025

Scott D

Fantastic ive been staying at hotel's in the area now for a couple years now this is now the one I'll be at now regularly now its amazing and enjoyable

Self

10/10

Exceptional

14 Nov 2025

Ashley

Clean room.

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

michael

Drug Oder & loud

8/10

Excellent

06 Nov 2025

Angela

Big parking lot, clean rooms, and the best, was been able to stay with my Golden Retriever.

10/10

Exceptional

28 Oct 2025

Jimmy

Just a fantastic establishment

Business_and_leisure Family

10/10

Exceptional

27 Oct 2025

Jimmy

Great location. Food options within walking distance. A great staff that's helpful and courteous and willing to answer any questions you have. Clean rooms and spacious. Have nothing bad to say and will continue to stay here

Business_and_leisure Friends

8/10

Excellent

27 Oct 2025

John

Over all great. however it has been 3 weeks and I still have not got my room deposit back and cannot get anyone to deal with this (yet)

Business

4/10

Poor

26 Oct 2025

Bradley

The free wi-fi is limited to two devices and you must pay more for their premium service. No streaming on basic plan. The refrigerator is nice, but there are no ice trays, nor is there an ice machine in the building. There are signs for an ice machine, but no actual machine. To use the in room kitchen, you must have dishes, pots/pans, flatware and utensils. There is a full sink, but bring your own dish towels and dish detergent. Other than the microwave, there is a two spot induction stove top built into the counter. Plenty of space to hang clothing, but bring your own hangers. There is no available common space. The property appears to house long term residents, who's conversations, arguments, screams and door pounding made our family feel unsafe. Management did not appear to address these behaviors through our two day stay. The desk was closed more than open during our stay. We pre-paid, but they still wanted to copy my driver's license. The first night, we could hear all the flushing and water use from the upper floors, so we kept the bathroom door closed so we could sleep. The heating/cooling unit worked fine, no odors or noisy fans. The beds were comfortable but my wife would have liked another pillow. There were an adequate number of outlets, and the alarm clock had a charging port for a smartphone and a tablet. We feel that the property is geared more towards long term residents, not weekend or short stay travelers, and as such shall not return.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Jimmy

Parking was great. Room was clean. Lots of stuff within walking distance. And the staff was extremely helpful and courteous especially Nicole at the front desk any issues I had with bookings she was able to solve them and handle the problem quickly. I would definitely stay here again and again and again

Leisure

10/10

Exceptional

26 Oct 2025

Jimmy

Was amazed with how clean the room was. The Wi-Fi was great. Parking was easy and great.All the staff was very helpful and courteous. Especially at the front desk I had a couple issues and Nicole was able to solve my issues anything else I needed any problems or anything they were all taken care of immediately and handled properly. But just want to point out that a call at the front desk was very helpful when I had an issue with the room went down explain the issue with the booking and she was quickly able to solve the problem and was extremely helpful and courteous went a long way with me I appreciate it

Leisure

10/10

Exceptional

12 Oct 2025

Josue

Clean room friendly staff

Partner

2/10

Poor

11 Oct 2025

Mike

Checked in, was given room key, unlocked room door only to find another man asleep in the bed. Super unsafe place. I’ve now been fighting for a refund for 2 days.

Business

10/10

Exceptional

05 Oct 2025

Danielle

Very easy check in, nice front desk worker.

Leisure Self

10/10

Exceptional

15 Aug 2025

Pete

The whole place

Leisure Friends

4/10

Poor

11 Aug 2025

Marcelino

Staff wasn't at the table or even near the entrance, found the desk concierge talking with people outside the building. Outside smelled like smoke. Inside smelled even worse, yet somehow the lobby was OK. The room smelled even worse. The building looked relatively new yet somehow the cleanliness left it falling like i stepped into a 60 year old bronx apartment building. I suppose this was why the price was so low. I would only consider staying here again with my family if these things were taken care of first otherwise i won't be staying here again.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Michelle

Good location

Leisure Partner

8/10

Excellent

03 Jul 2025

Tyler

Good spot

2/10

Poor

02 Jun 2025

Aaron

Checked out early and they tried to charge me for three extra days before they went and checked to see if anyone was still there.

Business Self

10/10

Exceptional

29 May 2025

Heather

Was a great time and great location for the concert

Friends_and_family Friends

8/10

Excellent

28 May 2025

Eric

It was very clean, great parking and surrounded by businesses for food, shopping etc. Great parking.

Leisure Family

2/10

Poor

27 May 2025

Amy

When the clerk took a copy of my identification she remarked that i looked much older than the picture on my id. I felt insulted and said so. She said it was a joke then said i was rude and threatened to not let me stay.

Business_and_leisure Family

8/10

Excellent

17 May 2025

Paul

Place to sta

The WoodSpring Suites in Wilkes-Barre is an acceptable place to stay near a wealth of shopping and dining. If planning an extended stay, I don't know if there are more amenities for the unit. For example, although there is a microwave, refrigerator, and a couple of electric burners, there were no utensils and cookware for cooking, no silverware or plates and glasses and not even cups of any kind to drink from. The room's overhead light was sufficient and the bed was comfortable.

Partner

8/10

Excellent

17 May 2025

Desiree

I love that the rooms are like a little efficiency apartment!

Business_and_leisure Pet

10/10

Exceptional

16 May 2025

Desiree

Great

Business_and_leisure Family_with_children

2/10

Poor

03 May 2025

Erlindo

room very dirty I wood not recomwn

4/10

Poor

06 Apr 2025

Nisel

The staff was wonderful customer service was a 10/10 but the actual hotel was dirty. When we got to our floor the smell in the hallway was disgusting. There was a Kitchenette yes, but there were no cabinets and no plates cups silverware! Literally nothing. The sink, bathtub, and walls were all stained. Would never go back.

Leisure Partner

2/10

Poor

06 Apr 2025

Patricia

DON'T COME HERE....DISGUSTING!

This property is being rented out to welfare recipients by the month. It's filthy, stinks like weed, cigarette smoke. The front desk is not manned 70% of the time. Constant babies crying, children unsupervised 24/7. This place is a disaster. We prepaid for 4 nights but left after 36 hours. We are in our 60's and need our sleep. Save yourself trauma and find a better place to stay. If you're seeking out dirty, sticky floors, surfaces you don't want to touch, loud noises 24/7, unsupervised children, then this is your place to go.

Business

10/10

Exceptional

02 Apr 2025

Michelle

Its cleaner

6/10

Pleasant

01 Apr 2025

Samuel

There was no cleaning service,
no ironing board,
No security to get to the rooms,
The secure door was not functioning unlocked all the time

Business Partner

8/10

Excellent

31 Mar 2025

Kandace

Great lil rooms

Business_and_leisure Partner

8/10

Excellent

21 Mar 2025

Tyler

Great spot

2/10

Poor

14 Mar 2025

Anita l

Really dirty and not expected considering the location

Leisure

6/10

Pleasant

14 Mar 2025

Song Yong

a bit noisy next room occupant during this stay

6/10

Pleasant

23 Feb 2025

thomas

No coffee and hardly no one at front desk to talk to

10/10

Exceptional

23 Feb 2025

Terry Alberto

Very good

2/10

Poor

19 Feb 2025

Jamie

Are you kidding me

It was not a good stay. No towels, toilet paper, paper towels, plastic cups, or a place to get ice for a fall. And totally no front desk service. They literally just looked at me like i was from mars even asking for things.
long.
Worst of all,the second floor and elevator wreaked of Marijuana. Children screaming and crying all night long.

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Terry Alberto

Very good

2/10

Poor

02 Feb 2025

Kenneth

Not even two hours of being in the room there was two cockroaches crawling on the walls.
Bed was very springy
Heater smelled like burnt hair

Business

10/10

Exceptional

22 Jan 2025

Song Yong

Nice

6/10

Pleasant

20 Jan 2025

Steven

I say two rooms, you say one

I had a household emergency, broken pipes during winter, decided to stay the night for my family's comfort. I reserved two rooms via the app, just like any other time. The only issue was during check in I only received one room, when I had reserved two. The clerk said i only reserved one, anyway got another room now was not the time. After the dust settled, house back in order my email shows I did indeed reserve two rooms. I thought with all the confusion I made a mistake, no I did not.

Friends_and_family Family

10/10

Exceptional

18 Jan 2025

Maria

Great

Leisure Partner

4/10

Poor

12 Jan 2025

Paul

Did not feel like a safe neighborhood. My room smelled terrible, aired it out for hours. I slept on my own covers that I had on top of the bed fearing what would be inside the bed if I laid under the sheets.

Leisure Self

2/10

Poor

10 Jan 2025

Monica

The property is infested with cockroaches.

Business_and_leisure Self

10/10

Exceptional

10 Jan 2025

Terry Alberto

Very good

Business

2/10

Poor

20 Dec 2024

Brian

Didn't stay. They allowed dogs, but not my cat.

Business Pet

10/10

Exceptional

19 Dec 2024

Song Yong

Very convenient

8/10

Excellent

18 Dec 2024

Richard

Need coffee available early, there was a machine, no cups or condiments

Business

6/10

Pleasant

17 Dec 2024

Sara

Our stay was O.K. but the people staying at these extended hotels are pretty sketchy. Facility was clean, but very basic. Not even a pot or pan or any utensils.

Leisure Partner

2/10

Poor

08 Dec 2024

Justin

Dirty