Name: Best Western Plus Clarks Summit Scranton
Address: 820 Northern Boulevard, Clarks Summit, 18411, US

8/10

Excellent

19 Jul 2026

Virginia

This was a convenient hotel, clean and had what we needed, the staff was very helpful and pleasant. It is dated, pool area needs renovating, ada shower leaked through the bottom so that should be addressed before someone slips. Bed was comfortable on my side and sagged on the other. Sheets were clean. Breakfast was adequate not catered toward special diets.

Partner

6/10

Pleasant

19 Jul 2026

Sean

The stay was ok. Front desk staff was great, but I had an odd encounter with housekeeping. I requested a late check out and it was approved the night before. The day I checked out, housekeeping tapped on my door nonstop but 2 5 hours before I was checking out. All he said was \"housekeeping.\" I opened the door and he repeated it. I asked what was needed. He walked away. The hotel was close to my family event. Though, I thought I could walk but was surprised to see there were no sidewalks. I walked to the store in the street. The hotel is clean and if you park behind the hotel, there is very convenient access to the 2nd level/door to enter the hotel. The restaurant bar in the hotel wad adequate. The bed is comfy and the room spacious.

Family

10/10

Exceptional

19 Jul 2026

Debra

Great breakfast

8/10

Excellent

17 Jul 2026

Amanda

Room was nice for the price. Breakfast was good. Check in staff was nice.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

John

The property was clean, staff was great and good value for the price.

The property needs refreshing, though.

Self

4/10

Poor

14 Jul 2026

Michelle

The building was quite old, elevators were extremely old and slow, the “gym” barely had anything 2 treadmills and some dumbbells and nothing suitable for a decent workout.

The toilet in our room made a loud pitched noise every time we flushed and the worst part of our stay was having staff try to enter our room without knocking, and then 15-20 minutes later they tried to enter a second time ( they did knock the second time). but they wanted to know if we were checking out even though it was not even time to check out. I have never felt rushed out of a hotel of any kind before and have never had someone “pressure” us into checking out before so that was not a great experience.

Some staff members were very friendly but in terms of the experience I cannot recommend this as a great hotel especially when I feel like our privacy was not a priority.

Partner

4/10

Poor

12 Jul 2026

Magdalena

Yes for freshness. Food was okay

6/10

Pleasant

11 Jul 2026

Raul

Person at the front desk was rude

10/10

Exceptional

09 Jul 2026

Lisa

This is not a huge hotel but it was clean and quiet. Breakfast was delicious and so many options. Would stay here again. Pool was very nice. Staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Serge

All very good. Will stay there again

10/10

Exceptional

08 Jul 2026

Kevin

Everybody who works at this hotel is excellent very clean the anemones are great I was very curious why they didn't have one American flag up for the 250th anniversary of the country where they make their money

Self

4/10

Poor

08 Jul 2026

Merle

The amenities did not include diet sodas or drinks. A request to tidy up the room was not done. We had a 4 day stay. The elevators were slow and you had to push the closed door button. The breakfast was free, but the bacon /sausage plate was empty and not used on our last day. Check in we had to wait 15 minutes to have our rooms ready. Check out was fine.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Silverio

The room was very clean, very comfortable and quiet. Staff was very helpful and very friendly. One thing I was very impressed with was the bar: direct access from the hotel and the food was amazing. We enjoyed the swimming pool which was one of the key points when choosing the hotel. And the breakfast was fairly healthy.

Family_with_children

10/10

Exceptional

07 Jul 2026

Joe and Sharon

The room was clean. The staff were friendly. The breakfast was good.

Partner

10/10

Exceptional

07 Jul 2026

tree

Amazing staying! Very good breakfast! Pool is big and deep!! I’ll definitely will book it again!

Family_with_children

10/10

Exceptional

07 Jul 2026

Eddie

Very friendly...

Family

10/10

Exceptional

07 Jul 2026

Robert

Pleasant staff, clean room,very good breakfast!

Self

10/10

Exceptional

06 Jul 2026

Amanda

Good area of town, helpful and friendly staff. Worked well as a stopover point on a long trip -- had everything we needed. Great price.

Family_with_children

10/10

Exceptional

06 Jul 2026

Ryan

Great staff. Nice hotel. Good location.

Partner

10/10

Exceptional

05 Jul 2026

Stephanie

Exactly what we look for in a hotel. Amazing price. Clean place, clean rooms. Comfortable beds. AMAZING breakfast. PHENOMENAL (but slightly slippery) pool (probably better for adults than kids - HUGE deep end, moreso than shallow end.) AMAZING 24/7 coffee/cappuccino/espresso machine (honestly, we probably drank enough of those to offset the cost of our stay!) Location good. Parking excellent. The hallway in the 5th floor had a strange and overpowering smell for our entire 2-day stay, which was weird. It smelled like if you took the contents of a hundred ramen seasoning packets, boiled them in water, then put them in an atomizer and heavily sprayed every inch of the corridor. But the actual room smelled fine. Elevator slow and creaky, but the rewards outweigh the \"risks\" by a mile. We had a really nice time here!!! I'll dream of the pool and the coffee for awhile. :-)

Partner

10/10

Exceptional

04 Jul 2026

Dale

Great place to stay. Great bar tender

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Eugene

Nice stay, slept well. Didn't use pool but, looked clean. Great breakfast. Nice staff.

Partner

8/10

Excellent

04 Jul 2026

Sanjay

Hotel Staff was very nice and cooperative. I there suggestions ;
1) Floor Carpet needs to be cleaned in Rooms as well as in corridor.
2) Requires Cold Water Dispenser on every floor.
3) Needs to clean (Breakfast) Restaurant Area with proper disinfectant.
There were Lot of Spider Webs in restaurant. There were lot of Flies I have noticed. As per FDA Rules, these type of discrepancies can leads to very strict
consequences.
4) Needs to add couple more items for Vegetarians for Breakfast.

Family_with_children

10/10

Exceptional

03 Jul 2026

Nileshbhai

Nice breakfast. Friendly staff. Very convenient location. 24 hours coffee near front desk.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Christopher

Had to get two more bath towels. Desk folks were extremely nice. Room was clean not fancy. Bed was ok.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

MARY

This was a nice place to stay. Clean room and a good breakfast. I will plan on staying here again when I'm in the area.

Partner

10/10

Exceptional

01 Jul 2026

Dale

This is a great place to stay. Staff great great restaurant next door. Bar is friendly with great bar tender.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Diana

Not going to lie, I was a little worried because Best Western can be hit or miss. However, I was extremely surprised! The rooms were bigger than the pictures and very clean and modern. (We always check the beds before getting settled!) We are definitely going to stay here again!

Family_with_children

4/10

Poor

01 Jul 2026

Luis

The hotel was quiet, and the parking was convenient, but my overall experience was disappointing.

One of the two beds in my room was broken, with a large dip in the middle that made it impossible to sleep on. I reported it to the front desk, and it was replaced the next day. I was told I would receive a complimentary drink, but when I asked for it later, the staff said there was no record of it.

At checkout, I requested a one-hour late checkout as a goodwill gesture after having to spend the first night with a broken bed, but the request was denied without any compensation.

Housekeeping is only provided if you specifically request it, which was never clearly explained. I stayed six nights and was given only one roll of toilet paper, so I had to ask for more. The shower also wasn’t completely clean, as there was hair left behind.

The breakfast was very limited and repetitive every day, consisting mainly of eggs, sausage, bread, muffins, coffee, juice, and instant oatmeal. There was no cheese, ham, or cereal.

Overall, while the hotel was peaceful and the location was convenient, the lack of attention to basic cleanliness, maintenance, and customer service made this stay fall well below expectations.

Family_with_children

10/10

Exceptional

30 Jun 2026

Mike

Rooms were clean

Family_with_children

10/10

Exceptional

29 Jun 2026

Mary

Friendly staff and excellent breakfast.

Family

10/10

Exceptional

29 Jun 2026

Simar Jit

130$ night worth it. Thanks

Self

10/10

Exceptional

28 Jun 2026

Cathy

A very good one night stay

10/10

Exceptional

27 Jun 2026

Bahar

Nice place, friendly staff and great facility

Family_with_children

10/10

Exceptional

27 Jun 2026

Teru

Was very happy with our stay. Front desk staff were excellent and friendly. Arrived and room was clean and comfortable. They only request I would make next time is to not hand a room facing the main road as it got pretty loud and made it especially hard when sleeping

10/10

Exceptional

27 Jun 2026

Jake

Perfect for one night

6/10

Pleasant

26 Jun 2026

Amanda

This is the second time I stayed at this hotel.
The good:
-The location is stellar, near the junction of 81 and 476.
-Check-in went smoothly with the friendly staff.
-The on-site Tavern had great staff, good beer, and food.
The not so good:
-Getting parking was like competing at the Hunger Games.
-The elevators are so slow and make quite a bit of noise. When I took the stairs, I discovered that the staircase near my room would only lead outside (I could not go directly to or from the lobby because of locked doors).
-The room was musty, and the carpet felt dirty.
- The bed was ok but lumpy.

Self

8/10

Excellent

26 Jun 2026

Zhi

I left the wallet in the room and staff helped keep it, appreciate the people's great help!

Family

10/10

Exceptional

25 Jun 2026

Lisa

Very nice hotel staff from check in to breakfast staff Amazing! Beds the most comfortable

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Lisa

Amazing

Family

10/10

Exceptional

24 Jun 2026

William

Staff was helpful and friendly. The room was clean and the beds were very comfortable. Would definitely come back again.

Family_with_children

8/10

Excellent

24 Jun 2026

Prashantkumar

The staff were very welcoming, and the room was perfectly suited for a brief visit. However, I noticed there wasn't a switch to turn on the bathroom exhaust fan.

8/10

Excellent

23 Jun 2026

curtis

Only issue was on check out day the cleaning crew came in the room at 0830 without knocking.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Yvonne

Comfortable stay with a clean room.

Family_with_children

8/10

Excellent

22 Jun 2026

Karen

Elevator's have issue .
Surprised that the pool area did not have a changing room .
And that all the exterior windows were extremely dirty.
The staff were very busy working and very helpful .
Facility was clean inside .

Family_with_children

4/10

Poor

22 Jun 2026

Michele

The staff was very friendly. What we didn't like was the sink in our bathroom did not work. The stopper for some reason got stuck. We managed to pull it up, but the sink would not drain. The fridge in our room froze all our food. The knob in the fridge didn't work, so we couldn't turn it down. The towel rack in our bathroom was literally hanging off the wall. The workout area, I guess was only intended for muscle heads. The weights started at 35lbs. Couldn't adjust the bench. Stuck in one position. And it was unbelievably hot in there. Had to ask at least four times to have hand soap put in the men's bathroom on first floor. Stayed 5 days and that never happened. Even after talking to different employees at the front desk. The elevator doors would open before the elevator actually reached the desired floor. Very scary. We had problems the last time we stayed, but figured we'd give it another try. Not sure we will ever be staying there again. Very disappointing. :( I can keep going, but I'll stop here.

4/10

Poor

22 Jun 2026

Dennis

Good location but room was dated and shower was terrible- dated motel

Partner

4/10

Poor

21 Jun 2026

Michele

Water pressure in the shower was the best part.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Jacob

We enjoyed Our stay and the area. We had a suite and were very surprised and the size-it had more than enough room. The kitchen area was great and had a stove top for cooking. We had no issues during our visit. Breakfast was good and had plenty of options!

Family_with_children

10/10

Exceptional

19 Jun 2026

Pamela

this place was increadable was very close to where we were going,

2/10

Poor

19 Jun 2026

Janean

Or room was not clean. The bed sheets were turned inside out and the mattress pad had a bodily fluid stain. The breakfast was not edible nor was the coffee or water. Eat at McDonalds or Waffle House down the street. We paid $266 a night. Ridiculous!

Partner

6/10

Pleasant

17 Jun 2026

Nicole

Room was adequate.

Family_with_children

8/10

Excellent

16 Jun 2026

Sherry

Hotel was clean. Water pressure was great and showers were hot immediately and kept temperature even with hotel fully booked. Pool was nice. Breakfast was the usual hotel breakfast. Just wished they provided banannas and oranges with the bowl of apples. Overall was good and I would stay here again

Family

10/10

Exceptional

15 Jun 2026

Peggy

The room was clean and neat. I only wish that the shades was darker at night. Because when it comes daylight and the light inthe room it wakes me up and I can't go back to sleep. But the free breakfast was very good and everything else was great. The staff was very courteous. Room service needs to check the trash cans everyday to make sure they don't need emptyed. But other than that it was very good.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

James

Clean room, nice staff, good breakfast bar

Self

8/10

Excellent

14 Jun 2026

Ellen Lennhoff

Of all the places we stayed on our week long trip, I had the best sleep here - room blackout shades and the AC fan which acts as white noise. Great location too!

Partner

10/10

Exceptional

13 Jun 2026

Stacy

Nice place

Partner

10/10

Exceptional

11 Jun 2026

Jill

.

Partner

10/10

Exceptional

11 Jun 2026

Alfred

Great place to stay. The beds were super comfortable.

Business

10/10

Exceptional

09 Jun 2026

roger

VERY thorough breakfast offerings! Staff were quite friendly!

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Mary

Convient to where I needed to go.
Easy on and off rt 81.
Close to area resturants plus there is a restaurant on property.

Family

2/10

Poor

08 Jun 2026

Tabitha

we reserved a room and when we arrived they gave us another room smaller than what we reserved and didn’t say anything. we had to come back down and ask and then they proceeded to say someone from the hotel changed it because they ran out. they never notified me and were not apologetic at all. they also told me no one could help me in regards to it. the amenities are very outdated and the shower was not cleaned properly and it had someone else’s hair in it.

Partner

10/10

Exceptional

05 Jun 2026

Katrina

Staff was very nice. Room was clean.

10/10

Exceptional

05 Jun 2026

Kevin

It's a 4 star hotel cuz it needs some tightening up here and there but other than that the staff is a five-star cleanliness five star

Self

10/10

Exceptional

03 Jun 2026

Gerald

Overall everything was excellent!

Self

10/10

Exceptional

01 Jun 2026

Beth

All was great except the dirty shower curtain in the bathroom.

Family

10/10

Exceptional

01 Jun 2026

Miriam

Convenient location, good price and very clean. Staff was friendly and helpful. Breakfast was included and tasty.

Pet

8/10

Excellent

30 May 2026

Patricia

The facility was nice but the toilet didn’t flush well. I told the front desk but they didn’t seem too interested when I said it eventually went down but it took time and multiple times each flush, never really fully flushed.

Family

10/10

Exceptional

30 May 2026

Liz

Pool door is broken, with open access. Overall, the stay was great, though, and reasonably priced.

Family

4/10

Poor

29 May 2026

Oguzhan

The room had a poor ventilation. No ventilation in the bathroom. We stayed four people in one room and shampoo was only for one and towels for two. Worst experience on the way so far.

Family_with_children

10/10

Exceptional

29 May 2026

Christian

Great

Self

4/10

Poor

29 May 2026

Jailine

There was a dog next door that didnt let me sleep and there was a lot of humidity on the room

Self

10/10

Exceptional

28 May 2026

Jeffrey

This hotel is conveniently located right off I 81. It's a nice property, well maintained with friendly, helpful staff. Comfortable, large room, good breakfast and there's also an on site tavern with good food and friendly staff. I was only there overnight but it checked all my boxes.

Self

8/10

Excellent

25 May 2026

Yana

The staff are very nice and the property is nice. The room was pretty clean but can do a little better job. Found a few hair clips on the carpet from previous people who stayed there.

Pet

10/10

Exceptional

23 May 2026

Nicholas

We arrived very late but the late night staff was friendly and quick. Breakfast was good and had plenty of options. Clean property

Partner

10/10

Exceptional

23 May 2026

Jeff

Great and fun bar in site!

Partner

6/10

Pleasant

22 May 2026

Pete

Shower curtain was broken and light at desk did not work. Breakfast was better than expected. Room was clean.

Self

8/10

Excellent

20 May 2026

Thomas

Helpful staff

Partner

10/10

Exceptional

15 May 2026

Fatiha

Un bel hôtel avec un personnel très accueillant ,propre et en plus pratique avec un restaurant taverne collé!
Déjeuner très bon et copieux!

Friends_and_family Friends

10/10

Exceptional

15 May 2026

Geraldine

Everything was great from the cleanliness of the room through the items on the breakfast menu.

8/10

Excellent

14 May 2026

Aleksei

It was a nice big room. Breakfast was good and there are several diners around the hotel.

Partner

10/10

Exceptional

14 May 2026

Denise

Great breakfast, very clean area and very pleasant staff.

Partner

10/10

Exceptional

14 May 2026

Alexander

Bteakfast was fesh, and bar was great

Partner

6/10

Pleasant

09 May 2026

Teresa

It was fine

10/10

Exceptional

08 May 2026

Dewey Wade

Great and helpful staff. Corridor next to the pool area should be moped up more often or provided with floor drains to keep it more dry.

Friends_and_family Family

2/10

Poor

06 May 2026

Luis

The hotel looked very old carpet look dirty. Bathroom was dirty. The beds had burn marks on the sheets. The only nice thing about this property was the workers in the front. They were very polite.

Partner

8/10

Excellent

05 May 2026

David

The heater/AC unit in room 306 was old & noisy and didn't work well. It had to be on all night, so plenty of noise while sleeping

10/10

Exceptional

03 May 2026

Jeff

Nice friendly staff comfortable bed great location

Self

10/10

Exceptional

03 May 2026

Jeff

Great clean place and quiet

Self

10/10

Exceptional

03 May 2026

John

Good location, good breakfast and helpful staff all at a reasonable cost

Partner

8/10

Excellent

30 Apr 2026

CARLOS

All around good.

Self

10/10

Exceptional

30 Apr 2026

Tammy

Nice overnight stay with our dog and loved that there was a restaurant/bar onsite.

10/10

Exceptional

30 Apr 2026

Jason

Everything was great

10/10

Exceptional

29 Apr 2026

Ravi

t was good experience

Self

10/10

Exceptional

28 Apr 2026

janet

Excellent place to stay while travelling. Clean rooms, good breakfast, and friendly staff

Partner

8/10

Excellent

27 Apr 2026

Chelsie

Staff was very friendly. Devon at the front desk check in was very nice and helpful. Breakfast was good. A refreshing change to the other places we have stayed on our roadtrip.

Family_with_children

10/10

Exceptional

25 Apr 2026

Catherine

Yes. All good

10/10

Exceptional

24 Apr 2026

sid

Very helpful staff.
Clean room.

Partner

8/10

Excellent

24 Apr 2026

Amanda

The front desk staff was great at check-in. My room was very clean and reasonably comfortable (bed was a little lumpy). The addition of the tavern was a nice surprise. Overall, it was a good stay, and I will very likely return.

Self

2/10

Poor

21 Apr 2026

Christopher

We arrived after a long drive and there was no hot water. They rented the hotel to a group that had a party till 2:30 in the morning and then partied in the rooms after that. (The website for the group said it was a hotel takeover). We called down twice to have the music turned down. It was the worst experience I’ve ever had staying in a hotel.

Family_with_children