Name: Radisson Lackawanna Station Scranton
Address: 700 Lackawanna Ave, Scranton, 18503, US

10/10

Exceptional

02 Aug 2026

Charles

The town shuts down on Monday’s but other than that the hotel was way cool. It was on old train depot and had great aesthetics.

8/10

Excellent

01 Aug 2026

Susan

The hotel is nice with good amenities. The staff was very friendly. The room was spacious. Bed was comfortable. Here are two things that made the stay less enjoyable.
The shower was moldy around the bottom door. And the biggest issue is the air conditioning. It was so loud clicking on and off that none of us slept a wink.

4/10

Poor

01 Aug 2026

Lucian

I was really disappointed by this hotel. The pictures looked great, but the entire place smelled bad, like 70 years of cigarette smoke, bad cleaning products, and stale air. The room was dingy, the TV was maybe 20 years old, the curtains were broken, and the street noise was really loud. I wanted to write a review just to encourage people to look elsewhere and not be fooled by the nice pictures or the cool historic building. The staff was very friendly. At this price point, I expect a lot more.

6/10

Pleasant

31 Jul 2026

Carol

The hotel public space was gorgeous! The room itself was just okay. There was a strong musty odor in the room that never went away. Other than that, the hotel was fine.

10/10

Exceptional

31 Jul 2026

Richard

Wonderful place to stay and eat

10/10

Exceptional

30 Jul 2026

Alison

Was a great spot to stop over for a few hours rest in between a bad weather event. Comfy beds. Spacious rooms. Friendly staff. Enjoyed our short visit.

10/10

Exceptional

30 Jul 2026

Ronald

Front desk was amazing and very professional! Also the food is great and bartenders are the best you’re gonna find in Scranton !

10/10

Exceptional

29 Jul 2026

Katie

If you love The Office, you’ll love this hotel! This is where Dwight’s Speech was recorded, and it’s an absolutely beautiful property! Very comfy beds, very clean, and huge room! The tea and coffee in the room was well stocked. The Lackawanna Welcome Center in right across the street, where you can pick up a map of sights to see from The Office. Most things were in a 2 mile walk from the hotel. I discovered so much more while I was doing the self-guided tour that I’ll be coming back to see!

10/10

Exceptional

26 Jul 2026

Thomas

The view in the lobby is worth the trip alone. Room was spacious and the building is an architectural landmark. It’s in a perfect location for enjoying downtown Scranton. Room service was great, would love to stay there again in the future.

8/10

Excellent

26 Jul 2026

Robert

Unlike other hotel chains that you might have stayed at, this one did not offer a continental breakfast. However, there are three places in the hotel where food can be purchased. The prices are reasonable and the staff is excellent.
The area next to the registration area is breathtaking and worthy of many photographs. Be sure to look for the gigantic vault that has been converted into a coat room. The quality of the rooms is about the same as you would find in other hotel chains.
Another unacceptable feature of the hotel is that you have to pay to park in the hotel’s parking lot. There is a parking garage nearby if you have difficulty with this feature.

10/10

Exceptional

26 Jul 2026

Tim

Beautiful, centerpiece building from a bygone era. Room was immaculate and parking reasonable. The fare was low, but I booked at the very last minute.

8/10

Excellent

25 Jul 2026

Patricia

The bathroom could have used a fan.

10/10

Exceptional

24 Jul 2026

Eric

This was a cool property that was at one time an old train station. Everything was very clean and the staff was very helpful.

10/10

Exceptional

23 Jul 2026

Ruth

.

10/10

Exceptional

22 Jul 2026

Demitria

Amazing hotel

10/10

Exceptional

22 Jul 2026

Karen

On a spur-of-the-moment decision to break up our day traveling, we made a reservation to stop in Scranton. Boy, were we surprised! The Radisson Station Lackawanna Hotel is beautiful. Easy to get to. Convenient to walk to downtown. Clean rooms that smelled nice. The food was delicious in the Pub. One of our favorite stops on vacation!

8/10

Excellent

21 Jul 2026

Susannah

This hotel was really nice. The lobby alone is worth seeing. Bed was comfortable. Fitness room is basic but fine.

Friends_and_family Family

4/10

Poor

20 Jul 2026

Tara

Didn’t even get to stay. Hotel was without water because of a burst water main and no one called to let me know. Had to find somewhere else to stay last minute that cost double. At least they refunded my stay.

10/10

Exceptional

18 Jul 2026

Kimberley

Such a beautiful place to stay. The room was huge and very clean.

8/10

Excellent

17 Jul 2026

Cheryl Lynn

Enjoyed the building architecture, size of our room and location. The bathroom needed some towel rings/racks to hang a towel. And an exhaust fan would've also been helpful. Window looked like it hadn't been cleaned in awhile. But all in all, it was a nice hotel to stay at.

Family

10/10

Exceptional

17 Jul 2026

Robert

Great location. Hotel built in old railroad station. Very comfortable room

Partner

4/10

Poor

17 Jul 2026

Joy

Just ok

Family_with_children

6/10

Pleasant

15 Jul 2026

Ashley

Room service was good. Tv needed to be replaced. Picture going in and out. Very loud. Room doors sounded like they were being slammed, but not. Train right outside was very loud. Called front desk and maintenance several times at night. No answer. Had to go down to the front desk to get someone to unclog the toilet. So glad I brought Lysol wipes. The guy left a mess.

10/10

Exceptional

15 Jul 2026

Tanvir

Very charming converted train station - rooms updated with comfortable beds. AC efficient quiet and comfortable.

8/10

Excellent

15 Jul 2026

Lawrence

The hotel is tired , no valet help to check in

Family

8/10

Excellent

15 Jul 2026

Gwendolyne

This is a lovely historic hotel in the center of town. My issues were that the staff would not check me in before 3pm ( I arrived at 2:20 and they made me wait), and I had to push for even an 11:30am check out. Also there are not buttons to push to open the doors to the lobby when pushing the luggage cart so it is not handicap accessible, which makes me wonder if it is up to code.
Otherwise, everything was fine.

10/10

Exceptional

14 Jul 2026

roy

I had a great stay at the Radisson Lackawanna Station Hotel in Scranton while visiting for my sons orientation at Scranton University. The check-in process was fast and easy, the staff was friendly, welcoming, and professional, and my room was exceptionally clean and comfortable. The hotel’s historic charm makes it a unique place to stay, and the excellent service made the experience even better. I would definitely stay here again and highly recommend it to anyone visiting the Scranton area.

Family

10/10

Exceptional

14 Jul 2026

Keith

.

8/10

Excellent

13 Jul 2026

Angela

Grand entrance was impressive, but the rooms were outdated with doors that have seen some better days, a bit of a rushed carpet job and a bit of a smell. Other than that, it was very clean and nice.

Family

6/10

Pleasant

12 Jul 2026

Jason

The parking situation is awful. Despite providing my vehicle's make, model, and license plate information at check-in, and paying a $5 parking fee, I was told I had to walk all the way back out to my car to place a physical paper permit on the dashboard. Compounding this, the hotel's handicapped parking is located on the opposite end of the building from the reception desk. Having to make that extra trek back and forth using a cane was exhausting.

Our AC was non-functional. By the time we realized it, it was 10:30 PM and my granddaughter was already fast asleep. I didn't alert the front desk at the time because moving rooms at that hour would have been too disruptive for a sleeping child, though I did let them know at checkout.

On a positive note, our dinner and drinks at Tracks were delicious and thoroughly satisfying. The service and quality there were excellent.

Unfortunately, breakfast at the main restaurant the next morning was a massive letdown. For a $14 plate of eggs, the quality was completely unacceptable. My over-easy eggs arrived over-hard, heavily overcooked, and unpleasantly over-browned. To make matters worse, some of the bacon was burnt, and the rye toast was barely browned with no butter on it (nor was any offered).

While the property has character and a great dinner spot, the lack of attention to breakfast quality and the frustrating, inaccessible parking policy really overshadowed the stay.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Samantha

It was a clean room. Bar food was excellent. Staff at bar were excellent. Hotel was just okay though

6/10

Pleasant

11 Jul 2026

Brian

The bar was great- food was great, prices were respectable.
Restaurant was a little pricey.
Then the room rates first night reasonable, second night was almost a Hundred dollars higher but with out the air conditioning we had at the lower price. And we asked for free parking for our two day stay and the fact it was 83 degrees in our room , as compensation for the inconvenience and got Nothing. When you have to inconvenience your customers and you can’t do anything for them that is not customer friendly service.

Partner

10/10

Exceptional

11 Jul 2026

Jennifer

We enjoyed our stay here because of its train station history and architecture.

Trax restaurant and Bar was nice. Small bites were good. Breakfast at Carmine's was lovely.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Sean

Hotel is a converted old train station. It is a must stay for train or architecture buffs. Great spot. Great building. Room and breakfast are good. Great overall value.

Family

8/10

Excellent

09 Jul 2026

Susan Beth

The hotel is in a great location, has good parking and a very nice lobby area of bars and restaurants. The only downsides are that the hotel is a converted old train station and the rooms are a bit small and outdated in the modern world. The hotel is a good overall bones but its well overdue for a big room renovation.

Partner

10/10

Exceptional

08 Jul 2026

Morgan

The place and room are absolutely gorgeous. Would definitely book again.

Partner

8/10

Excellent

08 Jul 2026

Karrie

My husband and I stayed while traveling through to Gettysburg. Our dinner was great. We were extremely disappointed in the quality of the coffee at the cafe, however. My husband ordered a cappuccino with an extra shot of espresso and the coffee was so weak it tasted like coffee-flavored water.

Partner

10/10

Exceptional

07 Jul 2026

Harrison

The fact that it was in a historic train station was a huge selling point for me, being a train lover and all. I'm not sure if it was intentional or not, but I also got a room that was facing the Delaware-Lackawanna railroad so I was able to see trains going by from my room all day. Although not the biggest issue, it would also be nice if there was complimentary breakfast.

Self

10/10

Exceptional

07 Jul 2026

James

Very well done the renovations and rooms are in great shape food was on point we had a good visit

Partner

8/10

Excellent

07 Jul 2026

Andrew

The design of the property, nostalgic

Partner

2/10

Poor

07 Jul 2026

Maria

Air conditioning was non functioning! Temperature outside had reached near 90!
There was a stale odor to room and linens
Sofa bed was unusable! Mattress hadn’t been aired or unfolded forever!
Really bad experience and actually left a day early

Friends

10/10

Exceptional

06 Jul 2026

Blanca

We stayed for one night - great location, the hotel is very nice and historic. We the food was good. Easy checkout!!

10/10

Exceptional

06 Jul 2026

Euella

The hotel is unique, in that it was a train station, there are elements of that station embedded in the construction. The rooms are large, water pressure great, clean and it is quiet.

Self

10/10

Exceptional

05 Jul 2026

Grant

Room was very nice and clean. Staff was very helpful and friendly. Nice place to stay.

Self

6/10

Pleasant

05 Jul 2026

Margaret

Historic nature of property.

Family_with_children

10/10

Exceptional

05 Jul 2026

Ennio

The staff was pleasant and room was clean and comfortable.

Family_with_children

10/10

Exceptional

03 Jul 2026

Loretta

Room was clean staff was very nice
We enjoyed our stay

Family

10/10

Exceptional

03 Jul 2026

Benjamin

Very Clean room. Helpful and pleasant staff.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Leslie

The rooms were decent, but everything else was dirty, the elevators were so gross and just not clean

10/10

Exceptional

02 Jul 2026

Tracy

This hotel was the perfect choice for our recent visit to Steam Town! It is so beautifully well maintained and a joy for any train enthusiast.

Family

10/10

Exceptional

01 Jul 2026

Lori

The room was very clean. Our stay there was very pleasant. We would like the coffee shop to be open earlier especially if you are an early riser. There was no coffee available in the lobby. Overall we will stay there again.

Partner

10/10

Exceptional

01 Jul 2026

Sylvia

Beautiful old building

10/10

Exceptional

30 Jun 2026

LISA

Everything was excellent except for the mattress. Harder than I like.

Partner

8/10

Excellent

30 Jun 2026

Carol

This is a very nice hotel to stay at while visiting Scranton. The staff are very friendly and the room are nice. The only negative I have about this stay was that the air conditioner fan was very noisy when it ran. Very annoying while trying to sleep. Other than that nice hotel

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Patricia

The Property had so much character given the history. It was clean and very interesting. Close to everything. Definitely enjoyed my stay.

10/10

Exceptional

29 Jun 2026

Bess Leigh

Staying at this former railroad station is a truly unique experience. Our room was very nice but the lobby of the hotel is the main attraction. It is spectacular with marble walls, tile floors, stained glass, and mosaics. There are two restaurants inside. At The Rail is a bar with pub food. Carmen's, a more upscale experience in the main lobby, is only open on weekends for dinner. We had breakfast at Carmen's in the morning and it was delightful and reasonably priced. Breakfast to served 7 days a week at Carmen's. There's also a coffee shop in the lobby. We love supporting unique hotels in beautiful old buildings and this one did not disappoint!

Partner

8/10

Excellent

27 Jun 2026

Erin

The location of the Radisson is great. Lots of food and entertainment within walking distance. We ate at Trax Bar and Grille inside the Radisson, it was good, with a lot of typical pub style options. Room was clean, our only complaint was that tub drain was not. Lobby is amazing, very cool place for train enthusiasts. Would stay again, would recommend.

Family_with_children

10/10

Exceptional

26 Jun 2026

Crystal

If you are looking for a cool historical property this is it. We went to the restaurant it was great and staff were very friendly. Do not believe the people who say the hotel is dated, Hello it’s a historic building! The rooms were very nice and larger than expected. We would definitely stay again and recommend to friends.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

John

Great Hotel . Best place to stay in Scranton,PA
Carmen’s restaurant in the lobby was excellent for breakfast. Delicious and very wide menu. Service was supirior.

10/10

Exceptional

26 Jun 2026

Susan

Very nice Trax restaurant and bar!

Friends_and_family Friends

8/10

Excellent

25 Jun 2026

john

Love the ambiance and the history of the building.Would definitely stay there again.

Self

4/10

Poor

24 Jun 2026

Victoria

The building was nice and all, however we got stuck in the elevator for over an hour and missed some of our planned trip and lost out on some money we had paid for other events. The staff was apologetic, but that was about it. I would have expected something offered, maybe a free night to return or a free upgraded room. It was not our fault the elevator got stuck and it took them a while to get anyone to help us. At one point the elevator itself was calling the front desk and they go annoyed with us, saying \"Yes we know you are still there.\" We tried to explain we were not calling them again, and still had to deal with attitude.

Partner

10/10

Exceptional

24 Jun 2026

Angela

It is a beautiful hotel. The room was clean and staff was helpful and friendly. The hotel restaurant was very good.

Partner

8/10

Excellent

23 Jun 2026

Kevin M

For the money, the beds should be luxurious and the bathrooms need updating.
The building was lovely but the amenities were below average.
Overall much like any cheaper motel .
The building was unique.
The food good.
Not the luxury they charge you for.

Partner

10/10

Exceptional

23 Jun 2026

Edward

Easy check-in, check-out, nice restaurant, price was better than other hotels in area, decor was very nostalgic of when it was a train station. Having desserts on the menu would be a plus. Very close to events (within walking distance).

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

allen

Friendly staff nice rooms. Walking distance to any place including Scranton university

Self

10/10

Exceptional

23 Jun 2026

Preston

Delightful atmosphere. Walking distance to Steamtown and other things we wanted to see. Restaurant food was great. Easy to enter Scranton—right at the end of the expressway in.Been there three times before—will definitely return.

Partner

10/10

Exceptional

23 Jun 2026

Valerie

It was fun staying in a former train station for our family of railfans.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Jean

The facility is beautiful. The onsite bar/lounge was fun. Bed was super comfortable. I loved that the room was bright and sunny with the curtains open. Not enough pillows, weird smell (musty) in the room when arrived but improved the 2nd day. The safe in the room was broken. Overall we had a very good stay.

Family

10/10

Exceptional

22 Jun 2026

Calvin

The hotel was beautiful & nostalgic. Original in many ways while trying to stay up to date. The staff and food was awesome. Only changes I would suggest would be more towels racks & working exhaust fan in the bathroom. As well as maybe a gift shop of some sort.

Pet

10/10

Exceptional

20 Jun 2026

Sumit

Nice

10/10

Exceptional

20 Jun 2026

Jenifer

Beautiful hotel clean and staff was very friendly

Partner

8/10

Excellent

20 Jun 2026

Martin

This restored, elegant historic building makes the hotel special. Rooms are comfortable and spacious. Convenient to the Steamtown National Park and downtown, the location allows for walking and also has onsite parking for a modest charge. Staff are courteous and helpful, though when we visited the bar and had breakfast, they needed more hands. Food and drink were good quality and not as outrageously priced as some hotels.

Partner

6/10

Pleasant

20 Jun 2026

Gregory

The cleanliness of the property was not so desirable. The food from the Trax was excellent! Check in was easy 👍

8/10

Excellent

18 Jun 2026

Rebecca

The old Lackawanna Train Station is incredible. Service and food at bar was very good. Sign inn counter staff could have been more enthusiastic, but maybe the huge crowd on Monday and Tuesday had worn them out!

Family

10/10

Exceptional

18 Jun 2026

Paula

This my second time staying at Lackawanna Station Radisson, and both times have been wonderful experiences. From the front desk to the restaurant, the staff is incredibly friendly and helpful. If you're a train buff (we are), the hotel is steeped in railroading lore.

Family

10/10

Exceptional

18 Jun 2026

Norah

It’s hard not to be impressed with the hotel. The conversion from a station into a hotel did not sacrifice its history and beauty. We enjoyed our breakfast in the voluminous lobby restaurant and our single king rooms were well appointed and comfortable.

Family

10/10

Exceptional

18 Jun 2026

Terri

Wish we had another day to enjoy this grand historic hotel and the area. We were only traveling through but had time to walk around downtown Scranton and to appreciate the beautiful interior of the hotel. Found good food, nice people to share a conversation about the town and area, some great photos in downtown area and in ant out of the hotel. Would stay here again.

Pet

10/10

Exceptional

17 Jun 2026

Julie

We had a great stay at the Lackawanna Radisson during a visit to Steamtown NPS. The hotel is beautiful and historic! The staff were super friendly. The hotel bar and grill - Trax was a great favorite for the whole family. The staff at Trax were super accommodating and kind.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Elliot

Customer service was excellent

Self

10/10

Exceptional

14 Jun 2026

Deborah

The snack machines were not al working nor were the soda machines. Choices were not very enticing.

Family

6/10

Pleasant

13 Jun 2026

Helen

The old train station could have been a beautiful experience but the property was not well maintained. The room and hallways smelled old, moldy, and as a dirty toilet. Area around the hotel did not feel safe to walk around.

Family

10/10

Exceptional

13 Jun 2026

Debbie

Staff members were so helpful! Clean room and the hotel was beautiful! We will definitely be back

Partner

10/10

Exceptional

12 Jun 2026

John

nice historic location ! enjoyed the stay and coffee bar in the lobby

Partner

10/10

Exceptional

12 Jun 2026

Anthony

So Friendly

Self

6/10

Pleasant

12 Jun 2026

Willie

Hidden fees...

Partner

10/10

Exceptional

11 Jun 2026

ROD

My stay was very good. Stayed for 2 nights. Beautiful old railroad station with lots of history all around. Staff was very kind. Food & Drinks at Trax Bar/Restaurant was good, staff was very good. Frank had lots of good info about the area and the hotel. Breakfast was a made to order at a different restaurant (forgot name). Breakfast prices were a bit too much. No gym, pool, sauna or hot tub. Room was good, bed & pillows comfortable. Had a refrigerator, small kitchen area, work desk, couch. Windows were dated and filthy to look out. Shower was good but no spray hose. Good pressure tho. Parking in the lot cost $5 extra per day. Overall I would stay here again. Thank You

Self

10/10

Exceptional

11 Jun 2026

Marko

Amazing place to stay!

Partner

10/10

Exceptional

08 Jun 2026

Michael

Check in was just okay, but the initial welcome from the front desk not there. We were very happy with everything about our 5th floor room! Had dinner and drinks in the bar where the food and service was excellant. Fine dining restaurant only open on weekends though. The architecture of the building is amazing and the history of the rail station is all around. Highly recommend a stay here at Lackawanna Station if you are traveling near the Scranton area.

10/10

Exceptional

07 Jun 2026

Patrick

Great Location

Self

10/10

Exceptional

05 Jun 2026

Howard

Everybody was pleasant and courteous. Easy go to place when are going through this part of the world.

Partner

10/10

Exceptional

04 Jun 2026

Jane

The building is historic, beautiful and unique. In addition, there are two restaurants with good menus, reasonable prices and excellent staff.

Partner

10/10

Exceptional

04 Jun 2026

David

Great one night stay for business

Self

10/10

Exceptional

03 Jun 2026

William

We love that that this historic property has found a new use. The place is well maintained and appointed. The bar and restaurant attached are nice to have available without leaving the premises.

We intend to return to explore the city more.

Partner

10/10

Exceptional

03 Jun 2026

CINDY

Our stay was great! The hotel is absolutely beautiful and well maintained. Would definitely recommend!

Partner

10/10

Exceptional

02 Jun 2026

Sharon

Thankful to the gentlemen who delivered my 6 am coffee!!

Family

8/10

Excellent

02 Jun 2026

Steph

It is a beautiful hotel from the outside and in the downstairs main lobby, restaurant areas. The updated, basic rooms do not fit in with the grande entrance in the main lobby and the history of the building. The updated basic rooms were completely uneventful.

Partner

8/10

Excellent

01 Jun 2026

Laelah

It was a great wedding stay here. Nice view of the fields and train.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Elizabeth

Room was very clean and quiet! We really enjoyed our stay. Front desk was so friendly and helpful!