Pocono Resort Conference Center

2/10

Poor

23 Feb 2026

Lisani

Booked a room here. Got there and the guy at the desk couldn’t check me in. He tried calling his manager several times but got no answer. Waited 20 minutes and still nothing. I never actually stayed here and no matter how many times I call in for a refund I get sent to voicemail. Booked this through Expedia so I tried with Expedia, they tried calling too and still no answer

10/10

Exceptional

20 Feb 2026

Louis

The staff was very helpful . My tv was not working and they fix it right away.

Partner

2/10

Poor

16 Feb 2026

Glenn

The facility was like the movie The shining or the Bates motel it was absolutely despicable. I would never recommend anyone to this facility you may not leave in one peace I'm not lying it's bad . I want a full refund we stayed a total of 10 mins. We drove back to Philly from the Poconos on o our anniversary

Leisure Partner

10/10

Exceptional

16 Feb 2026

Louis

The staff is very helpful if you need something for your stay. John is the best. Thanks

Leisure Partner

8/10

Excellent

28 Jan 2026

Nixon

The Hotel tucked away from the main road surrounded by woods so that it is a quiet environment. The room was clean and comfortable.

Self

2/10

Poor

18 Jan 2026

Bryttany

I got a room that you could tell sat for a while. There was mouse poop next to the toilet and in the shower, on the sheets. I had to let the water run in the sink and in the tub for 15-20 minutes so that the brown water cleared up. Very outdated but the good thing from my stay is that it was close to the resort.

Leisure Self

2/10

Poor

02 Jan 2026

Angela

My reservation was canceled thank God. The place looked like a ghost town and the hitel itself was so cold and in a very bad conditions. The staff didn’t looked professional and the bathroom was dirty. We decided to go to another hotel instead of staying and make another reservation. It's a shame because the hotel is in a nice place and from the outside signs you believe that the hotel would be amazing.

Leisure Family

2/10

Poor

29 Dec 2025

Daniel

our room was canceled before we pulled in (no direct notice)... the place was completely empty, but alas there were no rooms to rent? we stayed at another hotel & still can't verify our refund (not to mention the loss on trip insurance, as they canceled through MY booking agency) - terrible experience

Leisure Family

2/10

Poor

11 May 2025

Shane

Property was abandoned

Leisure Family

2/10

Poor

04 May 2025

Hernan

This place was closed

10/10

Exceptional

22 Jul 2024

Victor

Amazing time with the family.

2/10

Poor

21 Jul 2024

Sheritta

This hotel is closed. We showed up and a notice was on the door also someone walked up and told us they were closed for a while. Not sure why they took money We had to find another hotel after 3plus hr drive. Still waiting for a refund.

2/10

Poor

15 Jul 2024

Paul

This place sucks.

I didn’t actually get to stay here, my reservation was canceled by the hotel while I was in route.

Self

10/10

Exceptional

12 Jul 2024

Barbara

Nice stay

Leisure Family

2/10

Poor

11 Jul 2024

Brian

If i could give a 0 i would

Was the most disgusting and disappointing hotel I have ever gone too. Mysterious stains, disgusting trash in the hall of spoilt milk, poor quality of pool care, smoking tar on ceiling. Not to mention a man smoking a cigar in building. Hazardous materials(damp aid) left in reach that children or pets could get into. When brought to their attention, they were super trashy and rude about it. Accussed us of being money hungry liars. Terrible customer service, talking over us, taking phone calls mid conversation. Tried to say no ones complained about it but then a cop came and said he gets called out a lot because this place is awful.

Friends_and_family Family

2/10

Poor

05 Jul 2024

Xiomara

Horrible customer service.

Leisure Family

2/10

Poor

30 Jun 2024

Ryan

I wouldn’t bother with this property at all!!!!

Leisure Family

2/10

Poor

26 Jun 2024

Barbara

Giant roaches in room. Blood on blanket. Awful

Leisure Family

2/10

Poor

17 Jun 2024

carlos

Stay away

Worst place i stood at ever. The outside looked abandoned and so did the inside. Bugs and spiders in the hallway ceilings. I had spiders in my room the bed sheets was dirty and the toilet didn't flush properly. . The pool was out of order. So unfortunately I didn't get to enjoy that. So I was very disappointed to not have a swimming pool. The exercise equipment room also didnt work. I was denied a cancellation so that i may book elsewhere. Long story short. If you're reading this. DON'T stay here. Stay as far as possible from here. Pay the extra money and stay elsewhere. Whatever you see in the pictures from there site is false advertisement. I was so stressed out on my business trip. Again. Don't let there hotel pictures fool you like it fooled me..

Business

2/10

Poor

09 Jun 2024

Mark

Dilapidated and Dirty

I arrived to be greeted by a young man who didn't seem to know how to use the computer to look up my reservation. I realized later that perhaps it was because the wifi was so poor (it never worked in my room).

This property looks to be about 60 years old, and clearly has been poorly maintained. The pool was empty (not full as in the advertisement). Common areas are dusty, smelly, with construction equipment strewn about. It is clearly falsely advertised on the hotels.com site.

My room was dirty, and it appeared someone had cleaned their shoes or feet in the bathtub and the mud remained there when I checked in. The towels were old and \"very\" scratchy. The bed was good however. There was no thermostat in the room, and the manual settings on the AC made for an uncomfortable sleep.

AVOID AT ALL COSTS!

Self

2/10

Poor

03 Jun 2024

Darrick

This is the first negative review I have ever left. This was clearly once a big bustling resort center. But it likely went under and they sold it. Now some family is running it bare bones, but keeping up all the old pictures of when it was thriving, making it look like it is still nice online.

The property looked abandoned when we arrived, weeds everywhere, overgrown, limited signage, and no cars in parking lot. The end where we stayed has like 4 floors and the upper three looked wrecked from the windows. The whole building had a 4/10 cigarette smoke smell. The pool had a \"temporarily closed\" sign, but had clearly been closed for a long time. It seemed obvious they did not intend to fix it. Various areas were in disrepair, including exposed wiring

We we're unhappy, primarily because of the pool being shut down and the cigarette smell. So we asked for our money back, and were told no and give the run around. I probably could have gotten my money back if I got really angry and raged at the man at the counter, but I just don't think that is kind or acceptable, so I decided to leave this review instead.

Would highly recommend against staying here.

Leisure Partner

2/10

Poor

26 May 2024

Abdul

The first room toilet wouldn’t flush they moved me to second room and it smelled like urine& the water wasn’t working. I tried get my money back and staff couldn’t call any managers. 3 other people that was there had similar issues! I thought I was in the twilight zone! Expedia relocated me to best western 11 mins away! This place needs to be shut down and fined! Expedia tried calling front desk while I was standing right there and the staff ignored the call right in front of my face. It was unreal! The place look like a scene from zombie apocalypse movies. Please someone shut this place down!!!!

Business Family

2/10

Poor

06 May 2024

Melissa

Absolutely gross/horrible!

Absolutely disgusting! When I booked it, it did not say that every single thing in the hotel was closed, including the pool. We drove an extra 30 minutes just because of the pool and how nice the place looked. The photos are like 10yrs old. This hotel is run down and so gross. Smelled horrible! The water ran brown in the bathroom, toilet barely flushed. AC rattled loud. They would not refund me and hotels.com was no help at all! Do not stay here!!!

4/10

Poor

30 Apr 2024

Jennifer

Not what I expected

The hotel was in rough shape overall. Lots of unfinished projects and debris around.
Our room was in reasonable condition, but the overall state of the hotel was rough.
The two staff members with whom we interacted were polite.

6/10

Pleasant

26 Apr 2024

Samantha

Decent for cost

Staff was nice, however i was noved twice due to bathroom not working

Self

4/10

Poor

07 Apr 2024

Justin

The people were nice, but it's a very old hotel that hasn't been updated probably since the 1990s. The pool and the restaurant looked like they hadn't been open in weeks (months?). But when you don't have working wireless, you can't score higher than 2 stars, especially when that's advertised. The hot water was minimal as well.

Leisure Family_with_children

2/10

Poor

25 Feb 2024

Carol

First, the only reason I booked this stay was because close to sold out resort we were going to next day. Advertising an indoor heated pool which was not true. The heater broken, wish I knew that to start. Next, none of the outlets worked. Lamps w no light bulbs. Remote didn't work. No simple toiletries like conditioner. Calling front desk was pointless.

Friends_and_family Family

4/10

Poor

23 Feb 2024

David

I do not get away often and it was my birthday so we decided to go for a 2 night stay the conference center was close to things we wanted to do we picked it for the indoor pool however the pool water had a green tint and the pool floor was dirty you could smell the chlorine which is not a good thing. It snowed the day before we got there and the first night they never cleared the walkways so it was difficult getting to the room I also had to wonder around to find towels as no one answered the front desk phone so overall the hotel was not worth the money and when we got there we upgraded to the jacuzzi tub room so we spent even more to get less not happy and would not recommend this place to anyone else. I would also like to note I am a pool CPO for the state of NJ

Leisure Family

2/10

Poor

19 Feb 2024

Suleika

The place is dirty, and it smells horrible. The pool is not clean and had water dripping from the roof! It has a horrible smell and the bathroom was moldy. The rugs look like they have not been clean in years. We did not have any towels in the room when we got there. Also, the water from the sink and shower looked yellowish. I do not recommend. The owners should invest money into this place and do a make over because it is definetly not what the pictures shows, SPECIALLY the pool area! At ALL!!!

2/10

Poor

19 Feb 2024

Verified traveler

Run as fast as you can

Don’t stay here. It’s a skeevy and customers are a little suspect. Very rundown, bathroom was nasty.

Friends_and_family Friends

2/10

Poor

19 Feb 2024

Nazim

Dirty, old, no room service because the owner is cheap. 160 rooms but 1 house keeper. Never staying there again

Leisure Family

2/10

Poor

19 Feb 2024

sean

Avoid

Run down lack of staff heat not on pool unusable in winter just not a good place to stay

Friends_and_family Family

2/10

Poor

19 Feb 2024

samantha

Absolutely horrible!

The hotel had brown water, hair all over in the “made” beds, pool was extremely dirty, bed bugs, blood stains, and very rude gentleman behind the counter.

Friends_and_family Family

2/10

Poor

18 Feb 2024

Esad

Very bad hotel

Very bad place to stay no water in the room even that we asked front desk couple times no one come to fix it. Very dirty and disgusting place to stay. Health department should closed down this hotel it is not for human. No one take care and maintain the place.

Friends_and_family Friends

2/10

Poor

18 Feb 2024

Bhavin

Dirty and germ breeding haven

2/10

Poor

18 Feb 2024

Brandon

Entire building is worn and outdated, outlets out of the wall, ice cold swinging pool, holes in walls, ceiling stains moldy smell, and this is all over the place not just the room asked for a refund and the manager was very rude and refused to entertain a refund. The place should be shut down. Multiple guests were unhappy.

Leisure Family

2/10

Poor

18 Feb 2024

Ari

Unclean, old and very poorly maintained. We chose this place primarily because of indoor pool, but the water was so cold and pool area freezing, that nobody ould use a pool. What a rip off. Highly doubt that towels and bed sheets are being cleaned after each guest. It felt dirty. Very unhappy.

2/10

Poor

17 Feb 2024

maria

I was supposed to check in @ 3pm but the room WAS NOT READY til 10.40pm. The manager & staff were nasty & rude. They treat me disrespectfully. When we finally get into the room, was so filthy and smelly. Everything around was dirty and unsafe.

Leisure Partner

4/10

Poor

17 Feb 2024

John

As I made reservation i though of a resort as stated in the name but boy was i ever wrong i arived a hour and half earlier the check in time 3pm had to pay extra $30 to check in early ok no big deal was directed to whete to go enterance A so i get there side walk not shoveled walk in to buliding and get a foul oder get to room find mold,nasty water in toilet, hallways very dirty,stair wells full of trash, room has a very foul oder which made my daughter sick, pool is green full of Algie,not heated,rooms very cold, hallway is very cold, i could go on and on ......... just dont stay here.....

Leisure Family_with_children

8/10

Excellent

29 Jan 2024

Sigal

Great for the price, but could be redone.

Leisure Friends

4/10

Poor

08 Jan 2024

Dawn

Hotel outdated, Carpets in the hotel needed to be vacuumed. Elevators were dirty also. Room smelled like moth balls. However the bed linens were clean.

Leisure Family

8/10

Excellent

04 Jan 2024

SAMEER

Property needs to be renovated.

Leisure Family

2/10

Poor

24 Dec 2023

Shannon

The property was absolutely disgusting. There was blood on our pillows. The rooms were not clean. The sheets had hair on it. The workers were smoking in the lobby. None of the amenities were available. The fitness center equipment was broken and not usable. The swimming pool was closed. There is no continental breakfast at all, not even coffee. The pool table bar and fireplace was not available. The entire area was closed. The whole hotel was absolutely disgusting.
I am highly disappointed and request a full refund.

Leisure Family

2/10

Poor

15 Dec 2023

Regan

I havent seen a hotel pool thats green ever. Or black mold in the bathroom. Long with the doubles bed not finished being made either.
To were one of the beds was actually missing the top cover blanket or sheet.

Regarding the pool its not listed on there web ad that its closed or closed due to repairs or anything of the sort. Also wasnt warned by staff either that the pool was unavailable.

Business_and_leisure Friends

2/10

Poor

03 Dec 2023

Dina

Very run down! Odd smell in hallway. Decent size hotel and only 4 cars in the lot! Not worth the 60$ stay. Mixed hotel up with another down the street we were familiar with. Certainly was not the hot I was thinking it was. Would have went elsewhere but was too tired to look for something else.

Business

2/10

Poor

27 Nov 2023

alecia

The property was not the same as pictured the pool was green and closed which was the whole reason this place was chosen, garbage in the elevator, no dining.Dark scary places with eery music playing.

Leisure Partner

4/10

Poor

26 Nov 2023

Perry

Ok for the price

Leisure Family

6/10

Pleasant

24 Nov 2023

Johnny

It was surrounded by woods

Leisure Partner

4/10

Poor

06 Nov 2023

Hannah

The room itself was in decent shape and cleanliness, but the building showed a lot of deterioration. We booked here for the indoor pool, but the water and pool room temp was too chilly. Hickory Run State Park nearby was beautiful and worth visiting. A lot of businesses in the area are boarded up, and I would guess this hotel will join them which is unfortunate because the staff (owners?) were kind.

Leisure Family_with_children

4/10

Poor

28 Oct 2023

Terry

This property currently should remove resort from its name as it is hardly a resort. There is no food service since the restaurant and lounge/bar area is closed. The rooms were comfortable but severely dated. The only plus was the convenience and low price for a clean room and comfortable bed for the night.

Business Self

8/10

Excellent

24 Oct 2023

Verified traveler

Comfortable and pleasant stay, reasonable price

Surprisingly comfortable stay. The beds are quite nice, and the amenities are plentiful for the price. Did not try the pool, but nice to know it was an option.

The building we stayed in was somewhat separate from the main building with the lobby. This included the buildings having individual parking lots, which was nice as you could park your car a very short walk from the building that you are staying in.

There are a few fast food options just a couple minutes down the road, consisting of a McDonald's, a Burger King, an Arby's, and a Wawa's.

Overall an amenable stay. If you are using it to go to the Camelback Resort for an event, such as we did, be aware that the trip is 30 minutes.

Friends_and_family Friends

4/10

Poor

02 Oct 2023

Vania

Shabby hotel

The hotel actually appeared to be abandoned when we arrived. There were no cars in the parking lot, and although there was someone at the front desk it didn't get much busier.

The room itself was old feeling and felt shabby.

Business

6/10

Pleasant

01 Oct 2023

Nickolai

Old property, old fixtures, old furniture, old linens.

Leisure Self

10/10

Exceptional

30 Sep 2023

Natalia

Good

Leisure Family_with_children

4/10

Poor

16 Sep 2023

Donna

We paid a lot through expedia. The listing said the location had a restaurant and bar. Both had been closed for a very long time. The room was very hot and stuffy when we arrived, the air conditioner barely worked, the windows opened, but had no screens. The halls, stairwells, and elevators were filthy. The surrounding grounds were trashed, with piles of garbage and construction debris.

Leisure Partner

2/10

Poor

16 Sep 2023

bryan

The place was dirty and staff was very unprofessional. Stay away from this place. We arrived snd decided to stay elsewhere.

Leisure Pet

8/10

Excellent

13 Sep 2023

Alphonzo

The property itself could use some tender love and care they pull was not working it was down major renovation

Leisure Partner

2/10

Poor

09 Sep 2023

Rosa

They had bed bugs in my bed, crawling all over my body and my babies body!!! The situation is so unbearable that I had to check out at 11:20pm in the rain with my two babies.

Leisure Family_with_children

4/10

Poor

08 Sep 2023

Anderson

When my family and I arrived at the place, it looked like a scene from the series The Walking Dead. everything abandoned. broken grills. the pool was dirty with dirt falling from the roof. Rusty ventilation iron in the pool area, the wood is almost falling from the ceiling. I think this hotel was very good in the past but now it needs to be closed and renovated urgently. i think this hotel should not be open. until it is renovated.

Leisure Family_with_children

4/10

Poor

05 Sep 2023

Johnny

This was not as expected the staff was great but the hotel over all needs a make over to improve a little i know probably due to covid things changed also not much of a variety on the tv to watch sorry to say it but pool was not clean hope it changes in a future and i may visit them again

Leisure Pet

4/10

Poor

04 Sep 2023

Lindoneia

Too old,bad towels,linens smelling mold.

Leisure Partner

2/10

Poor

04 Sep 2023

Valerie

I took pictures of this property and none matched Expedia. No cars, no people, no one at desk. Totally vacant and uncomfortable. Chose not to stay. They lied saying someone was at desk. Not a soul around. Don't waste your money.

Leisure Self

8/10

Excellent

04 Sep 2023

Sabiha

Customer service can be improved but rooms were good, not bad.

Leisure Family_with_children

10/10

Exceptional

02 Sep 2023

Ryan

Late bar service and easy check-in

8/10

Excellent

28 Aug 2023

Efrain

It very big in size and safe

Leisure Partner

10/10

Exceptional

25 Aug 2023

Edward

The rooms are decent but the property needs an update. I stayed here 10 years ago and the place has fallen off since then. We stayed 3 days and housekeeping never came once. I had to go to Walmart to buy my own towels. Hallways smell like mold and the carpets smell. The elevator kept getting stuck. Pool is good. Bbq area was good as well. The place just needs some TLC.

Leisure Family_with_children

2/10

Poor

23 Aug 2023

Yveline

The hotel was smelly and the appearance was not appelant. The lady at the front desk not consumer friendly. It was a terrible hotel and i did not stay.

2/10

Poor

23 Aug 2023

Amber

The room smells like mold. But they make you pay a $50 fee for the room in case they smell cigarette smoke. Honestly cigarette smoke would be an improvemnt.

2/10

Poor

22 Aug 2023

Beatrice

A horrible smell trough out the hotel especially by the pool area. The pool is dirty, rusting pipes. There’s no restaurant service has they claimed, but you should be glad has dirty has this place was I wouldn’t want to eat there anyway. You walk in the hallways there’s trash an stains. You can’t even sit on the bench outside the elevator has there’s stains on it. The elevator smells an dirty. Now the bedroom omg!!! They glued the toilet in 3 parts. The outlet is coming out of the wall you can see all the wires, very unsafe for a small child. There’s holes on the edge of the walls. Place is filthy and not maintained at all. Pictures used must be from a long time ago. So everyone is been deceived.

Leisure Family

4/10

Poor

21 Aug 2023

Richard

Checked in around 8:00 pm and wasn't feeling safe. The location is very remote.
Was hungry and couldn't check the room /bathroom.
When I came back from dinner and found out that, the toilet handle was broken, and the shower doesn't have any water pressure /no hot water.
The sink was not clean either.
Not worth it to stay

Leisure Family

2/10

Poor

19 Aug 2023

Matthew

It was horrible, the soap was small, when we first got there the room 420 didn’t lock. We had to go back down stairs to the front desk and switch rooms. The pool was rusty and dirty, the entire hotel smelled like cat pee. They were very unprofessional dealing with the customers. The phone sin the room didn’t work. The tv didn’t work, it was no service to connect the tv to wifi. No safety lock on the windows if children was involved in the vacation. There was no breakfast. And the ceiling was leaking and leaving mold.

Business_and_leisure Partner

2/10

Poor

15 Aug 2023

Anthony

Room was updated and clean, all other areas in and around property is in need of updating, looks terrible!

Leisure Family

2/10

Poor

14 Aug 2023

Kris

The water pressure in the shower as well as in the toilet is terrible. The mattresses were uncomfortable. Pillows are not fluffy or offer support as well as there isn't enough of them for a king sized bed. The bath tub was yellow, especially on the rubber part to prevent you from falling. There was this weird smell all throughout the hotel. It was giving Hotel Cortez from American Horror Story with the lighting. 10 /10 would not do again.

Leisure Friends

4/10

Poor

09 Aug 2023

Angela

This place was probably a very nice place at one time. “Game” room has about 3 cranes in it, grounds were unkept, the place looked abandoned when you pull up. The room smelled like mold. No staff to be seen, except a counter person and the bar was cash only, bottles only and the juke box didn’t work well. No breakfast.

Business_and_leisure Family

2/10

Poor

09 Aug 2023

Divya

We asked staff for compensation for no internet services. They asked us to leave the property

Leisure Family

8/10

Excellent

08 Aug 2023

Bobbi jo

Very nice motel. Clean rooms spacious rooms. Only thing they need to do is get a good landscaper to take care of the grounds. High weeds and grass was about a foot high. Other then that it is a nice motel

Leisure Family_with_children

2/10

Poor

07 Aug 2023

Erik

Place is as a scam, pics from the website are from the 80’s and all of those amenities are gone. Filty, nasty stain ridden, sleep in your vehicle

Friends_and_family Family

10/10

Exceptional

06 Aug 2023

Ana

Nightmare

The hotel is run down smells musty and old the furniture old and broken oveeall bad would not stay again

Friends_and_family Family

6/10

Pleasant

06 Aug 2023

Janet

Felt like I was pulling up to Hotel Califonia. The outside was unkept, grass and landscaping made property look abanadoned. The room was clean and good enough for a place to stay for one night, while passing through

Leisure Partner

8/10

Excellent

23 Jul 2023

Catherine

locals don’t seem to like visitors

10/10

Exceptional

07 Jul 2023

Iyad

cleanness

Leisure Family_with_children

10/10

Exceptional

05 Jul 2023

JESSENIA

I’ll come back and stay

8/10

Excellent

03 Jul 2023

JOSUE BLAISE

Nice place

8/10

Excellent

27 Jun 2023

Stephen

I like this place but there was no mention of pool heater being broken. Pool is too cold to swim in. Stayed for 3 days then extended for 2 more. Room was never cleaned or restocked.
I would have been cool with just restocking.
Bed and pillows were perfect. Really comfortable. Bar and restaurant is closed.
There are close restaurants around. Best deal if you are just looking to sleep.

Leisure Family

10/10

Exceptional

01 Jun 2023

Mary

Customer service at the resort is excellent. We accidentally left a bag with MacBook, but the staff promptly took action to locate it. Despite being busy, they diligently searched and even provided us with an images showing the laptop location. It's worth noting that the device was tracked within the property just a few days after our reservation. Although we encountered a minor setback, the overall experience was positive. While the amenities may not be top-notch, they still met our expectations. It's important to trust the hardworking staff members who go above and beyond to assist guests like us.
Thank you Anthony

Business_and_leisure Pet

8/10

Excellent

23 May 2023

Andrea

From the outside it was dirty. Lots of garbage. The lobby is sketchy. But, the room was clean and quiet. The bed was comfortable.

Leisure Friends

8/10

Excellent

14 May 2023

Regan

Wanted to use the pool but it wasnt avail.

10/10

Exceptional

24 Apr 2023

David

Very friendly staff

Business Family

8/10

Excellent

13 Mar 2023

Don

Close to the hotel with a restaurant and fast food places bed comfy no complaints id go again with kids has cool 2 bedroom set up ..upstairs loft bed with own bath and door access perfect.

Leisure Family_with_children

6/10

Pleasant

10 Mar 2023

louis

“The Last Resort”

DO NOT BE DECEIVED BY THE PHOTOS THAT THE WEBSITE PROVIDES. See my pics for actual photos of current situation 👎

We opted for the duplex suite because we had other families joining us and line to entertain.
The room: Was decent but not for the price (3 nights = $577). The plugs were old, so they slipped out. If you had the fridge plugged in and the TV, you couldn’t plug in the microwave. In bathroom, towel rack and doorknob broken, plus water stained tiles with a slow leak [all mentioned to management and they were already aware].

The on-site amenities: Restaurant closed full time. Lounge area taped off and dark. Bar/fire-pit area was open for 2 hours from 10pm-12am for one night out of three (hours of operation are not followed). The game room had some claw machines and they saw we had 7 kids in our group so the air hockey was taken out from storage.

The pool: The place is “eco-friendly” because they do not turn on the heat. The heat is on in the pool, but it’s 55 degrees when you get out. Freezing. The pool had so much chlorine that our bathing suits were damaged and my kids got red spots on their skin. Management was informed and we were told we shouldn’t have worn those bathing suits in the pool. Bogus.

This place is family owned and they are letting it get rundown without care for the people staying here.

They need to change the name of this place to The Last Resort, which I will be using to title this review.

*You have been warned.*

Friends_and_family Family

8/10

Excellent

05 Mar 2023

Tammy

Pocono resort conference

Room was nice,but bldg could use makeover,& elevator didn't work but we only were in our rm to sleep,did it's purpose & cheap

Friends_and_family Friends

10/10

Exceptional

26 Feb 2023

ALBERT E

Pocono Conference Hotel In White Haven, PA.

Over the past 4 months, I’ve stayed at this hotel over 50 nites. It started out as a 1 nite stay. I ended up staying a whole month. I’ve been here on 4 more occasions since then including this 15 day stay. The hotel is very clean. No bugs. Pet friendly. The staff is very pleasant, friendly and accommodating. It would be nice if they offered free breakfast. But 1 mile away, there is a Wawa gas station variety store that has almost anything you may need. Plus the gas price isn’t too bad considering. There’s a McDonald’s, a 2 minute walk from Wawa and a Burger King and an Arby’s right across the road from it. So you never have to worry about Food. The nearest Walmart is 15 miles away in Mt Pocono. Highway driving. The hotel has a pool, a small gym that’s alway open. A bar that opens sporadically, a washer and dryer on each floor and ice machines for your ice. The building is 4 stories with 2 elevators and 2 big luggage carts usually always available if people be considerate and bring the carts back down to the 1st floor when they’re finished with them. Plus there’s plenty of parking available. Last weekend, something must have been going on, because there were 81 cars parked right outside my giant picturesque window with even more space available and about 20 more cars parked in front of the check in Office. There’s also BBQ grills outside the pool if that’s your thing. Overall it’s great hotel with reasonable prices.

Self

8/10

Excellent

20 Feb 2023

Sharniece

Nice hotel, no hot water for the 2 days I was here , nice staff , nice scenery

Leisure Partner

10/10

Exceptional

19 Feb 2023

Anthony

Very nice property. Staff was super friendly and helpful specially Anthony, Pool water is hot but pool area little Cold, overall pool was nice and big pool. Great location and peaceful place like Mountain Himalaya. Overall good Hotel. Would recommend it.

Business_and_leisure Family_with_children

10/10

Exceptional

19 Feb 2023

Melissa

Glad we decided to stay

We needed to be in this area n everything else was to expensive for one night so despite all the bad reviews we decided to stay anyway and we were so happy we did. Staff extremely friendly, room was very clean we also checked for bed bugs there were none. The bed was very comfortable. They definitely need upgrades throughtout the hotel but for us or anyone needing a quick stay that isnt afraid to stay somewhere that needs some tlc its perfect!

Partner

10/10

Exceptional

08 Feb 2023

Zobeida

Everything was very nice we enjoy the pool to ourself it was awesome

Partner

10/10

Exceptional

24 Jan 2023

John

Very nice. No frills but good for spending the night

Friends_and_family Family

10/10

Exceptional

09 Jan 2023

Marry

Was great, Anthony is a gem and such a sweetheart. We had a small issue and he was able to resolve it quickly and get us properly accommodated.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2023

Jessica

We had a beautiful stay on New Year's weekend. Big decorated conference room with tables where we celebrated. 2 bars, one with a huge fireplace. Indoor pool was great. Pet friendly. Outside terrace was very nice. Staff were excellent the entire weekend and had a bunch of treats out, eager to give away, on New Year's Day. Thank you to the staff who made our stay very nice!!!

Leisure Family_with_children

10/10

Exceptional

29 Dec 2022

Gerald

Ski trip getaway

You know, the bed was comfortable, the sheets smelled fresh, the towels were soft, it passed my standards. I would stay here again. The staff are friendly, I got some free chocolate chip cookies At check in. They try to go out of their way to make you feel comfortable.

Friends_and_family Friends