Name: Hilton Scranton & Conference Center
Address: 100 Adams Avenue, Scranton, 18503, US

4/10

Poor

19 Jul 2026

Matthew

It was not a nice place which is unfortunate because of its great name. Staff were overall good but some of them had an unpleasant attitude.

Family_with_children

10/10

Exceptional

16 Jul 2026

William

The stay was short, but all worked out. No issues, etc.

4/10

Poor

15 Jul 2026

Stacy

Room was dirty hair on bathroom floor and tub area. Refrigerator was plugged in but not working. Bar area had food all over the floor and flat bread pizza wasn’t good

Self

10/10

Exceptional

11 Jul 2026

Frank

Great location, great staff easy parking, loved the stay

Friends

2/10

Poor

06 Jul 2026

Stacey

.

Partner

10/10

Exceptional

06 Jul 2026

Deidra

Parking garage was convenient but expensive

10/10

Exceptional

06 Jul 2026

Allante

It was amazing I loved everything about it

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Julie

Wonderful place to stay ! Staff goes above and beyond!

Business Family_with_children

10/10

Exceptional

05 Jul 2026

Ricky

The room was great! The pool was nice, and they were extremely welcoming to my dog. Also, they offer free parking in the parking garage across the street.

Family_with_children

6/10

Pleasant

01 Jul 2026

Luigi

Unfortunately the spa wasn’t

10/10

Exceptional

30 Jun 2026

Timothy

What can we say but good!!
Easy to get to, nice area to unload bags etc.
Parking is right next door also a nice facility.
Check-in very quick
Room was clean, and bed was comfortable
also very spacious - plenty of room to setup our train :)
Lamont was especially helpful with any questions we had.
We were there for Big Boy event at Steamtown, hotel was so convenient, we were able to walk everywhere (arrived Friday didn’t move car until we left on Monday)
Great area for walking around.

Highly recommend!!

Partner

4/10

Poor

29 Jun 2026

Kristin

The problem we had was the room backed up to the hallway of the elevator and we heard it running ALL night long. Our floor also had a large amount of 20 something’s that were extremely noisy, drunk and partying up and down the hallway. After calling the front desk around midnight they did eventually quiet down.
The Hotel and room were very clean. I just wished we were able to actually SLEEP!

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Karen

Could not check in till after 3. So we weren’t able to put our luggage in our room and freshen up. Although later they offered a room to change and leave our bags. But we were running late at that time and declined. When we finally got in the room after 1 am the sink was not draining because the plunger was stuck down. We had 4 people in the room and only 2 bath towels. Not to mention $16 for parking is ridiculous since we were literally in the room for less than 7 hours .

6/10

Pleasant

25 Jun 2026

Brittney

Room wasn’t ready at 530

10/10

Exceptional

22 Jun 2026

TERESA

Staff was very helpful. Facilities were very clean. Parking was convenient. On-site pub was great!

Partner

4/10

Poor

22 Jun 2026

DHARAM

The hot tub was dirty and jets were not working. They had broken floor tiles. The room was clean.

Family_with_children

4/10

Poor

22 Jun 2026

Christine

We arrived an hour early for check in and asked if by any chance our room was ready, front staff was polite and said it was not but will be at 3. Thought it was worth asking since we drove 3 hours and had plans at 3, no big deal. We went on with our ok d and came after 4 and went to check in, room was still not ready and they wanted to downgrade us to a room that was. I said no, we will stand here and wait. Then when checking in for the first room, I was not asked for id or anything except to lay the hold fee. But when Che king into the second room 20 minutes later I was had to go through the whole thing (id, questions and the hold fee). Just seemed off putting since I just checked in. Then the room was ok, shower was horrible. The ac in one room didn’t work right and had a flashing lighting white light from the smoke detector going off all night long. We booked this trim because it was central to our plans but it was defiantly not worth the price. I get being busy and all but when in customer service you don’t let that show to your customers.

10/10

Exceptional

22 Jun 2026

Allen

There wasn't a single flaw at this hotel. Everything was excellent.

Self

10/10

Exceptional

19 Jun 2026

Jennifer

The hot tub jets weren't working.

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Claudia

The matress in the bed was not in good shape, it had a sag or a caved in.
Defenetlt the the included breakfast for $8 at reservation, if not is$20 per person.

Partner

2/10

Poor

15 Jun 2026

Stacy

We arrived at 6pm when check in is at 4pm. My room was not ready to check in. We had an uber scheduled for a concert at 7pm. Thankfully my friend was booked in the room adjacent to mine so I could get ready but the hotel was not accomodating. All I got was an I'm sorry. Tried to call corporate and they couldn't helo bc they needed to know what 3rd party hotels.com used for booking. I didn't end uo checking in until midnight and still no one was able to comp any of the room fee, etc. Just completely ignored. Toilet was also running in the room.

Friends_and_family Friends

4/10

Poor

14 Jun 2026

Rajan

Check in process took very long. I understand a big group was coming in that day, however the staff should have done something to ensure a smoother check in process.

I had placed the clean room tag on my door at 8 am before leaving for the day, however the room was not cleaned when I returned at 1am.

The bedsheets and comforter were not clean.

The room had a musty smell.

Family

10/10

Exceptional

31 May 2026

Myraida

Thank u everything was great

10/10

Exceptional

31 May 2026

William

Great place and wonderful staff!

Partner

10/10

Exceptional

30 May 2026

Brian

Room was clean, staff was helpful, and the bar had great drinks amd good food, what else do you need.

Family_with_children

10/10

Exceptional

24 May 2026

Lisa

Staff were helpful and knowledgeable at check in. Parking located on site at no fee. Room was comfortable and clean as was the property. Enjoyed how close it was to area attractions and the coffee shop in the morning was a huge help for our travel day! We would stay again

Partner

10/10

Exceptional

21 May 2026

Christopher

Great hotel in a great location. I’ll definitely stay here again the next time I visit Scranton

Self

10/10

Exceptional

20 May 2026

osmany

Muy bueno

10/10

Exceptional

19 May 2026

aleksandr

All great

8/10

Excellent

16 May 2026

Jarvis

The hotel was a bit dates, the towels were frayed, the bed was uncomfortable. The food in the pub was obviously frozen and warmed. The service was outstanding, and all staff were pleasant, professional and courteous. The property was lovely, fix the minor details and this would great stay. Also need to modernize the toilet, it was way to low.

Partner

10/10

Exceptional

15 May 2026

Osman

Clean room friendly staff

Friends

4/10

Poor

14 May 2026

Kegan

Pool was frigid hot tub had no bubbles

Partner

8/10

Excellent

09 May 2026

Heather

Clean, great staff. Noisy. Loud hallways, and easy to hear neighboring rooms with the door closed and the fan on, this made it somewhat difficult to sleep.

Self

10/10

Exceptional

05 May 2026

David

The Hilton Scranton is a first rate hotel in the midtown. It is easily used for business in town.

10/10

Exceptional

29 Apr 2026

Patricia

Excellent stay! Staff was especially helpful!

Business Family

6/10

Pleasant

25 Apr 2026

Bruno

Rooms need to be upgraded and is a room for better condition (cleanest of the rooms), not really impressed by the property Name, I would stay somewhere else on my next trip

Family_with_children

10/10

Exceptional

20 Apr 2026

Carolr

The breakfast was missing a lot of things we had to ask for eggs and fruits. And the woman that work there very loud and very bossy .

Partner

10/10

Exceptional

15 Apr 2026

Michael

The place was awesome! The staff were fantastic, professional and made you feel welcome after a long hard drive!!! The hotel was beautiful! I am a retired Quality Engineer and ASQ-CQA and traveled for years for a pharmaceutical company and never once was I ever disappointed staying at a Hilton Hotel!

Self

6/10

Pleasant

11 Apr 2026

Aubrey

Not enought towels for everyone. The bathroom wasn’t clean. It feel dirty.

6/10

Pleasant

06 Apr 2026

Dean

Convenient location. Easy paid parking…has to take an ada room due to surgery. Was ok bathroom really moldy but wore my sandals..have been coming here for years when we visit family in area…seems the hotel gets a little worse each successive visit. I am an honors member that is why we stay here. Lastly no mention of status when we checked in, water etc. it’s also now really cheap to stay here so you accept certain things 😀

Partner

10/10

Exceptional

06 Apr 2026

Gracifer

Hotel was clean, property was well kept, parking is convenient and easy to access, and the staff was amazing…will definitely be staying here again and would highly recommend to family and friends

Partner

6/10

Pleasant

29 Mar 2026

Matthew

The room needs updated as there marks all over the walls. The shower water was always warm not hot and our ice machine on our floor was broken. Staff was friendly. Right before we exited our room we heard a crash and two hallway ceiling tiles fell on a housekeepers head. She ended up going to the hospital.

Family_with_children

10/10

Exceptional

28 Mar 2026

Angela

Rooms were clean and the food was great during breakfast. Only amenity needed was a microwave.

Partner

8/10

Excellent

26 Mar 2026

Jessica

Stay would have been great but when I grabbed a towel exitting the shower, a big ball of black hair came out of the clean towel. Gross.

6/10

Pleasant

23 Mar 2026

Lisa

Staff was really nice. The coffee maker for the room didn’t have any coffee or tea. Asked at front desk and they sent some our way. Bathroom sink backed up and the light in the bathroom was flickering. Staff came up to fix that. Room just didn’t feel clean. The room probably just needed a good vacuuming and wipe down. The weekend staff were really nice and the woman at the coffee counter was really sweet and nice.

Partner

2/10

Poor

21 Mar 2026

Toni

We reserved a jacuzzi suite months prior to our trip. The night before we were to arrive, we were called and told they had no suites available and when asked they said it had been that way for 3 months but never called to inform me. So, i had to go into a single room but we had 2 couples since the reserved room was a 2 room suite. The other couple did not want to sleep in the same room so had to get their own room. We would have split the bill of $553 2 ways but ended up having to pay much more. She paid $387 and I paid $445

8/10

Excellent

20 Mar 2026

jean

Great location. Free parking. Comfortable spacious rooms. The staff are the best part! Everyone friendly, timely, and helpful.

Self

10/10

Exceptional

16 Mar 2026

David

Check in & out was easy. Good menu at the restaurant.

Business

6/10

Pleasant

16 Mar 2026

Michael

It is a nice hotel but does need better maintenance and some new furnishings. Worn out furniture is obvious everywhere and so is the lack of maintenance.

Partner

10/10

Exceptional

15 Mar 2026

Kate

The staff was great. It was a very short trip and we did not get to enjoy all of the amenities, but everything was great. The bartender in the hotel bar was also fantastic.

Partner

6/10

Pleasant

14 Mar 2026

ELIANA

Good for a weekend getaway

Family_with_children

8/10

Excellent

13 Mar 2026

Marianne

A nice hotel in a great location with a lap pool and Jacuzzi. Full gym and a casual restaurant/bar.
Very convenient to highway.

Self

6/10

Pleasant

06 Mar 2026

jean

Great location and free parking

Self

8/10

Excellent

01 Mar 2026

Jeffrey

Very nice

Friends_and_family Friends

8/10

Excellent

28 Feb 2026

Cecile

Room was spotless and the staff was very courteous and helpful

Partner

6/10

Pleasant

20 Feb 2026

John

The breakfast offering was poor and the dinner menu is very weak.

Friends

10/10

Exceptional

14 Feb 2026

gerald

staff was friendly and helpful. rooms were quiet

Leisure Partner

10/10

Exceptional

07 Feb 2026

Joshua

Room was spotless, staff was friendly and helpful

Friends_and_family Family

8/10

Excellent

04 Feb 2026

Sanai

room was great house keeping was great as well as staff, hot tub could use a cleaning and better jets

Leisure Self

10/10

Exceptional

04 Feb 2026

Laura

Room was clean, staff friendly, and lobby nice. We did not get a chance to use other facilities.

10/10

Exceptional

26 Jan 2026

Dania

Friendly and efficient staff

2/10

Poor

23 Jan 2026

Michael

Room 626, had a wet towel smell at first entrance, Black spot on the silicon on the window seal, ac/heater wasn't working, black dirt or the start of mold under the bathroom tub soap dish and on the circle piece of metal between the sink hole and tub faucet. I didn't bother reporting this until after my checkout because I checked in late Saturday night and was only there for one night. Breakfast was good no complaints and the concierge were friendly.

Self

6/10

Pleasant

21 Jan 2026

Jennifer

Hot tub cold; jets don’t work well. Really wanted that w the weather situation. Front desk people very nice.

Business_and_leisure

8/10

Excellent

21 Jan 2026

William

Staff was very courteous. The room was a little stuffy but clean and the location is nice and convenient.

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Jennifer

Staff was friendly. Booked room via website- requested a king size bed, were put in a room with 2 queens-staff did not us. I provided my credit card for incidentals, staff called and said I did not provide it, it later found it was saved in a bin-viewable “folio”. Requested a 12 noon check out, was told yes during check in- o record of it when staff called about the credit card, but they did allow the 12 noon check out. Had 2 charges on my credit card, have met received a receipt yet. Room was clean.

6/10

Pleasant

18 Jan 2026

China

The room was clean, bed was comfortable, and staff were pleasant. There is no way for their HVAC to allow AC and heat to run at the same time at the facility per the hotel, so I had no AC or flowing air in my very humid and hot room. This was during my stay in January when it was below freezing outside. If you cycle the fan (with AC) on, it just makes the room warmer and there is no way to open any windows. The hotel's solution was to tell me to turn off the unit completely and it would cool the room down from the outside of the hotel (it barely made a difference). I had to crack open my door frequently to the hall to get a flow of air. I will not be recommending this hotel to anyone and will look for other accommodations the next time I am in town.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

alin

Room service was not up to par.

6/10

Pleasant

11 Jan 2026

Peter

Didn’t eat breakfast

Partner

8/10

Excellent

08 Jan 2026

Glenn D.

Good clean room, dirty ice bucket

Leisure Partner

6/10

Pleasant

07 Jan 2026

Glenford

maintenance needed

8/10

Excellent

06 Jan 2026

Glenn

Staff was fantastic.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Sherri

The lighting in the rooms is way too dark…both the bedroom area and the bathroom.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Pamela

Starbuck on site.

Family_with_children

6/10

Pleasant

30 Dec 2025

Chad

Checked in on a winter night in December. Specifically chose this hotel since they had a pool and hot tub, even called a few days prior to make sure were working. Neither were working on Saturday night. Pool was open on Sunday morning, but very cold, hot tub still closed.

Leisure Family

8/10

Excellent

29 Dec 2025

Thomas

Room was clean. Had some tech issues. The charging strip in between the beds did not work. The door to the room was a little rough too. The whole bracket that holds the door knob and keyless entry onto the door was loose and visibly moving when you went into the room. The staff was very nice and accommodating when I mentioned these issue's to them. Also, parking was pretty inconvenient, but it is in the \"downtown\" area, which most of the time that means it will be.

Friends_and_family Family

2/10

Poor

28 Dec 2025

William

Needed to cancel or reschedule messaged the property and never heard anything back from them.

Business_and_leisure Self

6/10

Pleasant

27 Dec 2025

nicole

Booked a jacuzzi suite 6 months ago. Show up and they no longer exist. Expedia should have reached out and informed me so I could make other accommodations, as it’s a Christmas treat for myself every year. The room was okay in terms of cleanliness. Door handle on bathroom door kept falling off. Only provided one roll of toilet paper for a 3 night stay. When I asked the desk for more tp they gave me one roll and said that’s all they have. No free wi-fi unless you’re a Hilton member. No free breakfast. They provide two bottle of water with signs on them saying $3.00 if you’re not a Hilton diamond member - in past years these were free. Ice machine on floor 4 wasn’t working which was a bummer bc I had a bottle of champagne I needed to chill that was supposed to accompany me in the jacuzzi that no longer exists. Parking is not free and is off site. Hot tub in pool area out of order. Aren’t the Hilton’s like super rich??? Get it together!

8/10

Excellent

26 Dec 2025

Amanda

We stay at the Hilton Scranton every Christmas Eve while visiting family for the holiday. Another great experience! Friendly staff, clean property, very welcoming!

Leisure Partner

10/10

Exceptional

22 Dec 2025

Jeffrey Frederick

Room was very spacious!
Breakfast buffet was good!
All staff, from receptionists to breakfast staff, were great!

Leisure Partner

10/10

Exceptional

21 Dec 2025

Charles

Nice staff, clean property, comfortable room, bar area was nice

Business Self

4/10

Poor

18 Dec 2025

Ana J

The staff was very nice, but the rooms cleanliness was nothing to desire. The sheets were stingy and ripped. The room was so stuffy and the bathroom needed a deep cleaning.

Friends_and_family Family

2/10

Poor

11 Dec 2025

erin

The room smelled TERRIBLE and hvac was poorly functioning

Leisure

10/10

Exceptional

08 Dec 2025

Dinorah

We enjoyed are staying

10/10

Exceptional

05 Dec 2025

Valeriia

Great check in, overall pleasant experience

10/10

Exceptional

02 Dec 2025

Nicole

We had an issue with our room and Kim was able to quickly address the issue and offer us complimentary food and drinks for our troubles. The hotel itself is in a great location and was close to everything. We were there to take “The Office Self Guided Tour” and the location of the hotel is perfect for all of the sites.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Joanne

Everything great

Leisure Partner

10/10

Exceptional

25 Nov 2025

Dr Jeffrey

Great service

10/10

Exceptional

25 Nov 2025

Dr Jeffrey

Clean spacious rooms, friendly staff

6/10

Pleasant

24 Nov 2025

Brian

I was disappointed that I reserved a king size bed and got 2 queens.

Leisure Family

4/10

Poor

24 Nov 2025

Cullen

The room itself was ok, the bathroom was gross. Dirty and did not drain at all, within one minute you were stepping in inches of water. A second person could not shower as the water was still sitting in the shower. If we were staying more than one night it would have been a huge issue. Hotel bar on a Friday night was quiet. Did not try the food.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Sharde'

Accommodating staff

Partner

10/10

Exceptional

16 Nov 2025

Vincent

All good

8/10

Excellent

15 Nov 2025

Rachel

My room was not ready almost an hour after check in time. As well, the parking garage does not have indoor access to the hotel, making coming in and out of the hotel inconvenient.

Leisure Self

10/10

Exceptional

09 Nov 2025

Theresa

Great check-in great room

8/10

Excellent

09 Nov 2025

Rebecca

Staff. Nice room.

Friends_and_family Family