Name: Three Pines Cabins Lodge
Address: 39268 Big Bear Blvd, Big Bear Lake, US

6/10

Pleasant

05 Jul 2026

Allison

No staff on site. Online check in only. Very weak internet reception at the property, so it was hard to check in online. Apparently the previous guests didn't check out properly, so I had to call to finish the check in process

Family

10/10

Exceptional

18 May 2026

Edwin

Clean room. The parking is in front of the room

Pet

8/10

Excellent

12 May 2026

Saul

Cabin was nice, and clean, but heater did not work, and it was a little cold that night. But overall, I will come back.

Partner

2/10

Poor

27 Apr 2026

Savina

Same-day booking with same-day check-in. When we arrived, there was no office or property manager on site. We had to call to check in, which was easy enough, but their advertised 24-hour service was not accurate.

There were no clean towels provided, so we couldn’t shower the first night. I didn’t get towels until the next day after driving to another property they manage to find someone in person. The WiFi password was also not provided, and no one answered calls or messages for hours.

There were cleanliness and maintenance issues as well. The heater didn’t work, and there were used towels from previous guests left in the shower, which made us question how well the unit was cleaned.

At checkout, I requested a 30-minute extension since my pregnant wife needed a bit more rest, but there was no response and we had to leave on time.

Overall, not a good experience. Lower price or not, basic customer service, communication, and cleanliness should not be compromised.

Partner

10/10

Exceptional

27 Apr 2026

Casimiro

Everything’s great just they missed fill the shampoo and body wash in the shower

Partner

10/10

Exceptional

20 Apr 2026

jennifer

Loved these cabins. Had a great stay. You parked right by your cabin. Rim was clean. Immediate reply from staff when needed. I will be back to stay.

Partner

8/10

Excellent

19 Apr 2026

Jeanne

Property was getting excellent. The atmosphere was quiet. The only thing that was an issue was the Wi-Fi it kept cutting out. The TV was in poor condition, but this state itself was amazing.

Self

10/10

Exceptional

16 Apr 2026

Adrian

Cozy warm and nostalgic

Partner

2/10

Poor

15 Apr 2026

Michael

First stay was horrible, I was given

8/10

Excellent

12 Apr 2026

flora

1. Cabin Quality & Comfort
The cabin is beautiful, very clean, and thoughtfully maintained. Although it’s on the smaller side, the layout is efficient and includes everything you need—including a comfortable living area. Towels and essentials are well-stocked, which makes the stay easy and convenient.

2. Service & Experience
The staff are extremely friendly and helpful. The entire process—from logging in to check-in and check-out—is smooth and hassle-free, which adds a lot to the overall positive experience.

3. Minor Drawback
The only downside is that the water heater can be quite noisy. Aside from that, everything else about the stay is excellent.

Partner

10/10

Exceptional

04 Apr 2026

Tracie

The check-in process was very easy, staff was friendly on the phone. The cabin was clean and close to Boulder Park which was nice for a morning and evening walk.

Friends_and_family Family

4/10

Poor

13 Mar 2026

Natasha

We were disappointed with our stay due to multiple problems. Check-in was super frustrating, we never received the expected text for mobile check-in, and when I got through on the phone they told me you can only check in through text. They can’t do it over the phone, which makes no sense in a mountain town where cell service is spotty. It took almost half an hour to get the text then go through their online system to finally get another text with the code. A creek was actively flowing directly through the parking lot and right through our assigned parking spot for the unit, creating hazardous and inconvenient conditions that made accessing our car difficult. The kitchen only had non-microwavable bowls with no other options if you wanted to microwave any food. Additionally, the unit was advertised to accommodate a fifth person with a futon, but instead we found only a bunk bed setup with a double on the bottom, offering no separate sleeping arrangement as shown in pictures. Also the pool from the pictures is located a 5-10 minute drive away towards the village where there is nonstop traffic in the winter. Overall, these issues combined to make the stay below expectations and we wouldn’t choose to book there again.

2/10

Poor

25 Feb 2026

Erik

Room wasn't ready for 2 hours after check in. Gave us the wrong door code. Really no offer to help at all. Room ok.

Family

2/10

Poor

22 Feb 2026

Roman

Was charged twice for the room and the cabin was never cleaned. Management did nothing to help the situation

Family_with_children

10/10

Exceptional

21 Feb 2026

Mayra

It was great, brought my pet it was amazing night. Worth it will come again.

Family_with_children

4/10

Poor

16 Feb 2026

Astrid

Staff support lacking. Nobody knew where to go or how to check in. I received a code right at 4pm not a minute early. There are no maps or staff and minimal lighting. There was a couple that couldn't find their cabin and there was nobody present.

2/10

Poor

15 Feb 2026

Cynthia

Water heater noisy all night. Heater so old and either you were burning up or freezing. Beds uncomfortable.

Leisure Family

6/10

Pleasant

25 Jan 2026

Oneiba Elena

The bed in the main room I don't know if it was broken or the mattress is very old because it is very sunken, the windows are not possible to open and one came in too cold where the bunk bed is placed the bathroom, it was not completely clean !!

Friends_and_family Family

8/10

Excellent

19 Jan 2026

JARATWAN

Staff was nice when we need help

Leisure Partner

4/10

Poor

17 Jan 2026

Nancy

We rented thinking we would get a 2 bedroom and they made the living room a bedroom. The outside of the property is run down and old. I couldn’t check in when I wanted because an email was supposed to get an email I never received with the code and they tell you to text a # that no one was responding to

Leisure Family

10/10

Exceptional

04 Jan 2026

Lasha

The room is cozy and spotless ❤️

8/10

Excellent

28 Dec 2025

Nickolas

The scenery was very excellent and to the point where it was like you had a whole house to yourself.

Partner

6/10

Pleasant

31 Aug 2025

Alejandro

Just that it was hard to check in with out internet. Amd also had to wait till the open the door for me the key code wasent working

Family

10/10

Exceptional

09 Aug 2025

Nicholas

Nice & cozy little cabin not far from the village. Beautiful to wake up in, nice area. Quiet & peaceful getaway

Leisure Partner

6/10

Pleasant

04 Aug 2025

Julio

They have to change the carpet for wood floor

6/10

Pleasant

21 Apr 2025

DEREK

Cabin was small, but clean. Trash bin in front of property was overflowing and needed to be emptied.

Leisure Family

10/10

Exceptional

01 Apr 2025

Nora

Cabin was cozy and provided many home amenities, clean and high quality sheets/blankets. We enjoyed our weekend getaway and would definitely book again!

Leisure Partner

10/10

Exceptional

10 Mar 2025

Rebecca

This was our first time in big bear in the snow and it was absolutely amazing to stay at this little cabin

Leisure Family_with_children

2/10

Poor

28 Feb 2025

Lei

dirty bedding and lazy staffs.

Leisure Family_with_children

2/10

Poor

18 Feb 2025

Michael

Unacceptable.!!!!

There was no working heat besides a small space heater. No bunk beds as advertised. No electricity for the first two hours. Wet wood for the fireplace. No ply for the th to be plugged into so no tv all night.

Friends_and_family Family

2/10

Poor

13 Jan 2025

Yolanda

The attendant was extremely nice. He’s very accommodating.

Partner

6/10

Pleasant

05 Jan 2025

Verified traveler

We were really excited about going to the cabin but once we got there we realized we were placed in the cabin without a kitchen. When we called customer service trying to correct the problem… we weren’t able to fix the issue or figure out how we can maybe pay less since we got a smaller room. Then when we tried to shower the water was so cold, when we called the operator she said we will TRY to get ahold of maintenance to fix the problem, (which means there was a possibility we would be showering in cold water for the next 3 nights). Eventually we had to call from a different number to have someone tell us that the manager would be out for another week which means there was nothing we could do.
We will not be staying there again.

Friends_and_family Family

2/10

Poor

03 Jan 2025

Vitaly

It appears as though the furnishings were sourced from a garage sale around Bear Lakes, with items that seem outdated, low-quality, and mismatched. Unfortunately, this has resulted in a poor and unacceptable quality for the rooms, including the beds and other essentials in the cabins.

Leisure Family

10/10

Exceptional

03 Jan 2025

Haydee

H

Leisure Family_with_children

10/10

Exceptional

02 Jan 2025

Salwan

It's clean and safe and nice thank you

Leisure Family

10/10

Exceptional

30 Dec 2024

Keung

Easy to check in, staff was responsive.
The heater is pretty loud at night

Leisure Friends

10/10

Exceptional

27 Dec 2024

Lorretta

Customers Service is on point. She went above and beyond. She was so kind and patience.

Family_with_children

8/10

Excellent

25 Dec 2024

Heidy

The air conditioner was so noisy all the time. But keep warn tha cabin.

Leisure Family

4/10

Poor

15 Dec 2024

Elizabeth

Rented cabin 9 through Expedia. Couldn’t park a car due to dumpster right outside the door. Near the dumpster was an old blue couch and tires but the back of the cabin was worse. At least 30 trash bags and old mattresses and bed frames. Seemed like all other cabins (except for 1) was available so I think they saved this one special to Expedia customers. Heater and water was too hot or too cold. Thermostat can be adjusted only by a tiny metal pin.

Leisure Family_with_children

6/10

Pleasant

03 Nov 2024

Tanner

I like the set up it is nice but my chimney was to dirty to have a fire a lot of the smoke just came into the cabin

10/10

Exceptional

05 May 2024

Arpan

Wonderful place.

Leisure Partner

6/10

Pleasant

18 Apr 2024

Celi

This property is very poorly managed. After booking I was sent a link to check in and had to pay a $203 deposit. I was charged the same fee 4 times.
Then I had to call the number in the email to get it sorted out and complete the check-in. It Was the wrong number and I had to call another number that person gave me.
There is nobody onsite or nearby to help.
No information on how to check out.
Cabin I booked was not as described.
Top bun is so low that you hit your head repeatedly if you’re on the bottom and try to get out of bed.

Leisure Family

10/10

Exceptional

31 Mar 2024

ANGELA

Property was comfty, clean, convenient and easy to arrive and check out. Definitely recommend it

Leisure Family_with_children

6/10

Pleasant

24 Feb 2024

lazaro

Close to shopping stores,and restaurants

Leisure Family

6/10

Pleasant

26 Nov 2023

Vilma

There was no door in the restroom! I wish it had a curtain at least! I had a hard time opening the door as well as the next door guest! We called and it was fixed! So overall it’s a good place to stay! Good customer service

Leisure Partner

10/10

Exceptional

20 Oct 2023

John

It was perfect and a great location

Friends_and_family Family

4/10

Poor

15 Oct 2023

Joshua

Cabin was dirty with paint flakes on the bathroom floor and absolutely freezing at night. Heater/thermostat did not work thus was an ice box at night. Would not stay here again.

2/10

Poor

15 Oct 2023

Anthony

When it was time for check in, the room heater did not work and there was no hot water. Had to wait 2 hours until the maintenance worker \"fixed\" the room heater and water heater. We still did not have hot water after that, so we could not shower or freshen up since the water was too cold. Very inconvenient.

Leisure Partner

10/10

Exceptional

27 Aug 2023

Claudia C.

Me encanto el sitio.
Por construcción en la obra nos tocó quedarnos en el hotel, y fue muy bueno, la atención , y nunca oír cobraron por el cambio al hotel

Leisure

10/10

Exceptional

21 Aug 2023

Oscar

It was a cozy cabin with a bed and a sofa bed. The blankets were great. Ideal for 4 people (2 adults & 2 children). Fun place to spend the night.

Leisure Family_with_children