Big Bear Frontier

United States , Big Bear Lake - CA
BIG BEAR LAKE, 40472 Big Bear Blvd
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100 reviews shown

10/10

Exceptional

09 Mar 2026

DAWN

The Hotel near the lake is fairly quiet. Great blinds, curtains, large bathtub in my upstairs room. WiFi didn’t work in my room, it was a slight inconvenience for me, I guess that it’s down, not strong enough or something. The room is spacious. I was very comfortable. View of the lake was nice. There was construction during my stay but it was bearable. I highly recommend booking direct and save lots!

Partner

10/10

Exceptional

02 Mar 2026

Kimberly

I love this place - have stayed almost everywhere up there and keep coming back for the combination of location, comfort, great staff, and price.

Friends_and_family Friends

8/10

Excellent

26 Feb 2026

Youngwook

Room is overall really clean and price is affordable. It’s near the lake. But one thing.. the bbq spot was little disappointing. The fire was too low so the meat wouldn’t cook. Service was good. Bed is little small for two adults to sleep on. But overall, it was great!

Friends

10/10

Exceptional

25 Feb 2026

Caroline

Good location . Nice ,quiet every thing is local, walking distance
Place was perfect for my last minute family getaway
thank you to the staff ! We will be returning for sure!

Family_with_children

10/10

Exceptional

23 Feb 2026

Hedy

The room was very clean and tidy, and quite spacious. The staff were very friendly and provided excellent service. It is located right next to the lake, with a nice surrounding environment. The only downside is that the exterior appearance looks rather ordinary.

10/10

Exceptional

19 Feb 2026

James

Great experience. Beds could have been a little more comfortable but still good overall

Family_with_children

6/10

Pleasant

19 Feb 2026

priscilla

The cabin was nice and spacious and very clean. We did not get housekeeping service though despite putting the sign on twice( we forgot the first day). The location is perfect. We attempted to light up the fireplace but something was off with how bad it smelled indoors with the smoke being blown inside despite the vent being open. Finally, we did freeze a little. No comforters, no extra blankets and it was a snow storm outside ( the front desk is far). I did not realize my kids had a phone in their room until it was time to leave. The heater in the master bedroom was broken and and the portable one was also broken. I did mention this upon checkout and was hoping for some sprt of credit but nothing was done.

Family_with_children

4/10

Poor

16 Feb 2026

Armando

Upon arrival the staff was friendly and attentive. The issues started in the room with lumpy bed that hurt me and my partners neck, struggled with the door to open or close, the shower/ bathroom combo flooded into the faucet area which made running to the restroom a messy experience. The view of the lake was nice, the heater was cozy, and the table was cool but the negative things I described almost ruined my first experience to Big Bear.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Leona

I love it. Clean and really nice service. We all loved the cabin. I’ll always stay there when I vacation again.

8/10

Excellent

01 Feb 2026

Amy

The front desk guy was polite and patient when I had an issue with my reservation. Looking forward to when the pool and jacuzzi is renovated.

10/10

Exceptional

26 Jan 2026

Jurandir

A very beautiful place to spend wonderful days with the family. Very clean room and excellent service.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Gavin

The room was great and the staff was very helpful!

Leisure Family

10/10

Exceptional

11 Jan 2026

Susan

Had a most wonderful stay! New, clean, great staff, great location with a view of the lake. Couldn't of asked for a better place to stay. Had a fire in our fireplace and could walk to the Village shopping. Excellent in every way.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Gilberto

Room excellent, full clean, very good support.

Leisure Family

10/10

Exceptional

08 Jan 2026

Sarah

Very comfy beds and relaxing ambiance.

Leisure Family_with_children

6/10

Pleasant

06 Jan 2026

Scott

Room was nice. Our bed frame broke but management was quick to switch us rooms. However, could not get room to a comfortable temperature.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Adam

No offers of cleaning. However we did have pets with us, perhaps this is why. It wasn’t a major issue. Their fireplace did not function correctly and set off alarm (I checked flue and it was open etc etc I know what I am talking about) I think their chimney shaft is so tiny it dint function as it should and they have no glass over the fireplace, I don’t think the vent fan for the fireplace worked. I bought wood for nothing. Their kitchen appliances are damaged and nearly non functional and made it difficult for us. Big bear itself was great. The fact they allow dogs is great. But the overall experience was not cool.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Brian

Yes

Self

10/10

Exceptional

02 Dec 2025

Gabriela

Small but super cute!

4/10

Poor

30 Nov 2025

Ryan

We could hear every single word and step from our neighbors above us - they were up til 4am - no exaggeration, seemingly dancing? The site was also under big renovation and looked nothing like the pictures. Very upset to have spent $500 for 2 days for a romantic getaway. It was anything but. We slept terribly both nights bc of the neighbors and couldn't enjoy property amenities or views. The door key also stopped working on the second day. The front desk woman was very sweet though. Otherwise, big bummer.

8/10

Excellent

29 Nov 2025

Ramon

Overall great location to the village. Big beat lake is just right behind the place we stayed in. Unfortunately there was construction around the property but they are just making the place look better. Room was big. Not sure if we got a bad bed or box spring. Every th time we would lay down, it seemed as our heads were lower than our feet. Our feet were higher than our heads. We turned the mattress around and same problem. Other than that issue, place was great.

Leisure Partner

10/10

Exceptional

21 Nov 2025

David

Staff was great and room was better than expected.

10/10

Exceptional

19 Nov 2025

Jose

Everything is good

Friends_and_family Family

8/10

Excellent

18 Nov 2025

James

The towels had some stains on them, wasn’t sure if they were just stained or dirty. We had a couple of spiders in the room, but given the location, it’s probably unavoidable. You can’t beat the location though, right at the lake and down the street from Big Bear Village. Overall, decent place.

Partner

10/10

Exceptional

14 Nov 2025

Mayara

Spotless

Partner

10/10

Exceptional

11 Nov 2025

Carlos

Had a great time with family on this location. The new cabins are pretty nice looking and comfortable to stay. Great customer service and friendly.

10/10

Exceptional

05 Nov 2025

Christina

I love the new renovations! The room was very clean and had everything I needed for a comfortable stay. Check in and check out were quick and easy. My cabin was right near the lake which added a beautiful view on walks around the property.

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Maika

Nice stay

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Abigail

The amenities, room was clean

Leisure Pet

10/10

Exceptional

01 Nov 2025

Todd

Rooms are new, modern and very nice.

Friends_and_family Family

6/10

Pleasant

30 Oct 2025

Rudolph

The room was very good. The only problem was the AC/heater control. Tried to lower the temperature and tried different ways but the system always went back to 80-81 degrees. Resorted to opening the windows to get the temperature lowered. Called front desk but was told the maintenance person was already gone for the day.

Partner

10/10

Exceptional

30 Oct 2025

Danielle

Its close to the village. The room was very clean which we appreciated. Good variety of clean dishes available to use for eating and cooking. Friendly staff at check in. Nice outdoor fire pit/BBQ area with a lake view. I'd give it overall about a 4.7, the only thing was we had wifi issues but we thankfully didn't really need wifi. Had a great time with our little family if three.

Leisure Family

8/10

Excellent

30 Oct 2025

Diana

We love the property and the cabin. We would definitely stay again. Could’ve been a little bit cleaner, but for the most part, I would definitely book again.

Leisure Family_with_children

6/10

Pleasant

24 Oct 2025

Thomas

What we booked thru Expedia was a 1 room cabin. What we got was a I room studio. No counter , no closet, no table. The ‘Room’ did NOT Match the pictures.. we immediately upgraded to a much nice cabin..The Frontier staff was gracious & accommodating..Typical bait & switch by Expedia, which we will NEVER use again. Make your reservations through the actual resort for a FAR BETTER EXPERIENCE!

Leisure Family

10/10

Exceptional

23 Oct 2025

Jacqueline

They were re-doing one side of where the cabins were. We were on the otherside that had been re-done with up to date items like fire pits, corn hole game and walking area with very nice light up fences. Over all the new cabins were very nice and up to date.

Leisure Partner

2/10

Poor

21 Oct 2025

Melinda

Definitely a aweful all around experience. A group were complaining when I arrived. They offered me an upgrade then changed their minds once I asked to see it because it was the cabin the people were complaining about. The heater was stuck on and would not go down, the bathroom floor was dirty, shower curtain dirty, and tub was dirty. I have photos of arrival, toilet does not flush completely, the “ lake view” you have to walk to and it’s not a beachfront stangent water area at end of lake, the pool ect was closed which was not listed. One of the beds seemed to be missing springs in an areas so I had a aweful night sleep. We went somewhere else the next day. There was no number to call to get help and Expedia rep said they couldn’t get ahold of property during the night. Next morning told them and they also told me that it strange that Expedia couldn’t get ahold of them but they had placed me on hold and told me they contact them the next morning also they told me that the price I paid was $50 less than what I was charges so something is fishy with this place. They point to Expedia as the issue but I am not to sure given all the other issues. Avoid this place there are a lot of better options and if it was not so late by the time they got to me because of the people before me complaining I would have gone somewhere else too.

Leisure Family

6/10

Pleasant

20 Oct 2025

Emily

I honestly absolutely adored my stay here. It was in a perfect location to walk wherever we needed. The view was absolutely gorgeous and I was able to take my dogs hassle free. Check in was amazing and I Would love to stay here again. However we stayed in cabin number 310. The sofa bed was broken and they attempted to help but ended up just blaming us and saying we were rude. I know what it’s like to work customer service and I would never be rude to any workers especially when it’s 1am.

10/10

Exceptional

18 Oct 2025

April

Great location
Nice and calm , dog friendly
Great staff and clean

Leisure Partner

10/10

Exceptional

16 Oct 2025

Steven

Very nice room. Friendly staff. Very enjoyable.

Partner

10/10

Exceptional

14 Oct 2025

Erick

Was a great location. Would recommend to anyone

10/10

Exceptional

12 Oct 2025

Haibo

Wish there's more mirrors in the room. Wish there's more parking spot.
But pretty good generally speaking!

Leisure Family

10/10

Exceptional

11 Oct 2025

Stephanie

NOTE: If you are looking for a cabin, this is not it. I booked this place thinking it was an actual cabin-like space. This is more like a remodeled unit. Aside from that, it's a nice place to stay. Everything is new, modern, and clean. We stayed in Unit 116. The front desk hosts were so welcoming and friendly. They made us feel at home. Thank you, ladies! The unit has a kitchenette area which we used to cook breakfast in the mornings. They supplied us with a k-cup coffeemaker, paper towels, dish sponge, and dish soap. There is a fireplace (but we didn't end up using it). I will say the sitting chairs are a bit stiff and really itchy. The bed mattress is unfortunately terrible. They provide no support. We had two nights of really bad sleep. Overall though, you can't beat the price on this stay. It was peaceful, quiet, and it's close to The Village and other main areas. We'd stay here again.

Partner

8/10

Excellent

09 Oct 2025

Maritza

Clean cabin, but property under construction and we did not have acces to pool or basketball court which bummed out my 3 children. They are also short staffed and they would close the office during the mid morning.

Friends_and_family Family

4/10

Poor

09 Oct 2025

Matthew

Staff is great!!!
Property is a disaster. Under complete renovation even though it says only select guestrooms effected.
No pool, hot tub, no amenities like table tennis, basketball etc.
Was told pool was closed due to ADA upgrades. Absolute lie.

Leisure

6/10

Pleasant

08 Oct 2025

Noemy

It seems like it was only us and one other room staying there. We were placed right under them.

4/10

Poor

05 Oct 2025

Robert

We were very excited to stay here. We had stayed here years ago and enjoyed it. However this was not the case this trip. The first room we stayed at smelled of marijuana. Thankfully the front desk was accommodating and gave us another room. That room was much better with the exception of baby spiders. We ended up not complaining about that and figured were in the woods and that comes with it. The beds were terrible and we could not sleep. We ended up leaving early to go home and sleep in our own beds. Unfortunately we will not be staying here again. The plus side is that the room visually looks nice, it has a nice view of the lake, it's close to the village, it's close to the alpine slides. However traffic gets backed up pretty good there and if you're trying to get to the village it takes forever for traffic to clear. Im sure during the week its probably not as bad but the weekend we went it was pretty bad. They are also under construction making it hard to maneuver around the premises at this time. We hope others have a better experience at this hotel.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Mario A

The view was excellent, all in a walking distance

Leisure Family_with_children

8/10

Excellent

01 Oct 2025

Antonio

Gorgeous view of the lake right outside our door! This stay was mostly great. You can hear the people next door as if they were in your room, and you can really hear every footstep and movement from the people staying above you. If you’re a light sleeper, you’ll have a difficult time with this - it was a bit much for us and we are heavier sleepers. I assume this is why the staff leave earplugs in the room when you check in. Besides that though, everything else was perfect :) beautiful views, beautiful property, really great service

Partner

8/10

Excellent

01 Oct 2025

Courtney

Loved the cabin, the mattress was very uncomfortable!

Self

8/10

Excellent

29 Sep 2025

Marivel

It was a nice cabin, we didn’t venture as we h where they’re for a wedding

10/10

Exceptional

28 Sep 2025

Maria

10/10

Exceptional

27 Sep 2025

Jennifer

We absolutely loved pur stay! The views from the Adirondacks and firepit is spectacular! Upgrade to a lakeside cabin, it's definitely worth it!

10/10

Exceptional

25 Sep 2025

Kim-An

We had a great stay at Big Bear Frontier. The room was very clean and comfortable, parking was easy, and we were only steps away from the lake.

Friends_and_family Family

6/10

Pleasant

21 Sep 2025

Claudia

Leisure Family

10/10

Exceptional

21 Sep 2025

Kevin

Great place to stay!

10/10

Exceptional

19 Sep 2025

Jose

Relaxing getaway

Leisure Partner

10/10

Exceptional

17 Sep 2025

Necker

Lovely

4/10

Poor

15 Sep 2025

William

Pick Somewhere Else

The first problem we had was getting through the door to our room. The key card seemed to work, but the door handle would not turn. It took about 20 tries and much jiggling to finally get the door open - each time we returned to our room. It also was very difficult to open from the inside. The temperature in the room was a little warm and I could not figure out how to turn on the air. Once again, it took about 20 tries randomly hitting the many buttons to get the air on. We brought our dog with us (nice perk that the hotel is pet friendly). We took him for a walk down by the lake. He went down to the water and sunk up to his belly in mud. My husband also ended up with mud caked all over his shoes. We returned to the room and put the dog in the shower. The shower is open to the toilet (ADA friendly) which would be fine if the floor wasn't slanted in the wrong direction from the drain. Water (and mud) ended up covering most of the bathroom floor. Luckily I brought my own towels and was able to clean it up fairly well. In the morning when I took a shower, everything was soaked - including the toilet - and there was a lake of water 2/3 of the way across the bathroom floor. The bed was tilted down towards the head of the bed, so it felt like I was on an inversion board. The pillow was the thickness of a napkin. Also, the pool was out of service. I have very little nice to say about this stay. It was a roof over our heads and not much comfort.

Partner

6/10

Pleasant

14 Sep 2025

William

Unfortunately the cabin we upgrade to wasn’t the same as what was advertised at all. Still nice but definitely not what we paid for.

4/10

Poor

11 Sep 2025

Barbara

The location was right on the lake- that was pretty. We were notified 1-day prior to arrival that the pool was closed for service. There was a giant, construction style fence around the entire pool area that was very unsightly. “Sorry” was the extent of addressing the issue. Had I known, I’d have selected another spot simply to avoid the tremendous eyesore. The bottom of our door let in a tremendous amount of light. The door lock felt secure. You could tell there had been a freshening up of sorts with new materials throughout the room with the exception of smelly drapes. There was swampy lake access however it looked too difficult to navigate. This location included free parking and was roughly $100 cheaper than another spot I was interested in. It met my expectations of ‘motel’. There was a microwave and fridge in room.

Leisure Family

10/10

Exceptional

10 Sep 2025

Lynne

Loved the patio table where we could sit with coffee in the morning and see the lake

Leisure Pet

10/10

Exceptional

10 Sep 2025

George

Great stay

Loved our stay here. We had a unit that faced the lake and we beought our furbaby, which made our 30th wedding anniversary perfect!!

8/10

Excellent

09 Sep 2025

Lydell

Fishing

Leisure Self

4/10

Poor

08 Sep 2025

Robin

Room was spacious, had everythung

Self

6/10

Pleasant

08 Sep 2025

Fernanda

I didn't like the reception service.

10/10

Exceptional

05 Sep 2025

Mark

very clean freshly remodeled room, great view of the lake at a reasonable price.

8/10

Excellent

04 Sep 2025

Amber

Stayed for the weekend at Big Bear Frontier. The check-in process could have been smoother—was told I’d get a text when the room was ready, but it never came. After calling a few times (and getting hung up on), I finally confirmed the room was ready. The location, however, is excellent—right on the lake, next to a new bar, and walking distance to the Village. The room itself was clean and had a decent fridge, but the bed and pillows weren’t very comfortable. No housekeeping during the stay, which was fine for a short trip. Overall, I’d stay again and may try one of the cabins next time.

Leisure Friends

6/10

Pleasant

03 Sep 2025

Yolanda

The accommodations were pleasant and comfortable, although the beds could be improved. Specifically, the pull-out bed in the living room was quite noisy, and it caused some discomfort. Perhaps upgrading the beds would enhance the overall experience. Aside from that, the stay was satisfactory.

Leisure

10/10

Exceptional

01 Sep 2025

Veronica

Lake view and cleanliness.

Family_with_children

10/10

Exceptional

01 Sep 2025

juan

Excellent family time!

Family

6/10

Pleasant

01 Sep 2025

Malinda

The lodge room was very clean and comfortable with air conditioning, however the walls are paper thin. The people around us had dogs which we could hear barking clearly (and loudly) through the walls, and we could hear entire conversations from the next room over. Definitely needs some sound proofing, or bring earplugs. The staff was really kind though and the property is in a great area, within walking distance to the main shops.

Leisure Partner

4/10

Poor

31 Aug 2025

Julio

The place looks like they just renovated it from the inside so the outside was looking down but nice inside. We asked for room service and they never arrived.

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Melody

Very clean room. Close to village.

10/10

Exceptional

25 Aug 2025

Heydi Donis

Very clean and comfortable rooms. Locate just a short
distance from the lake.

10/10

Exceptional

24 Aug 2025

Beth

Although we have been going here for years, it had been a while. We were pleasantly surprised. They have upgraded the cabins and added a wonderful fire pit. We had a view of the water and loved being walking distance to everything we needed.

Leisure Pet

10/10

Exceptional

23 Aug 2025

Edward

Great stay!

Our stay was amazing!! Service was great no issues checking and the cabin was very comfortable!!

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Ryahanna

View

I took my daughter and her cousin away for the weekend.I meant to book a cabin but ended up booking a standard double bed.I was bummed out at first but when I got to the property it worked out in our favor the hotel is closer to the lake with better view boat rentals and amusement park is close by

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Mary

Quiet and peaceful

Leisure Pet

10/10

Exceptional

17 Aug 2025

christopher

Great get away.

We stayed in the hotel part of the location. (They have cabins also). The hotel secrion is right next to the lake. There is a dock to walk out on and take your paddle board out from.

2 blocks from the Village. Very nice hotel would stay there again.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Verified traveler

No TV
No heater beds are not comfortable

Partner

8/10

Excellent

14 Aug 2025

Greg

Friendly service. Great place. The only problem was the wifi going in and out.

10/10

Exceptional

14 Aug 2025

KEVIN

Great!

Leisure Family

6/10

Pleasant

14 Aug 2025

Allesen

This hotel is super convenient to Big Bear Village, and is right on the lake. But please note that the first picture that Expedia has for this hotel must be old or something they are planning to do because there is no patio right by the lake. None of that is there. There are a couple of tables and chairs on dirt.

They have mostly little cottages and then one building that has around 20 rooms in it. I got a room in the bigger building which is closest to the lake. The room had already been updated and looked very nice and clean, but throughout my stay I noticed issues.

First, there were cobwebs hanging from the bathroom ceiling. Then I found the bed uncomfortable. The edge basically collapses when you sit on it, so if you sleep near the edge you'll feel like you're rolling off. I tried moving to the other bed, but it had a very loud squeak if you moved at all and the edge of that one collapsed as well.

Then, and most disturbingly, the bathtub creaked and groaned like it was going to crash through the floor (I was on the 2nd floor). Bathtubs shouldn't creak. There should be enough support under them that they are silent. The floor in the bathroom also creaked and it's very new so I'm just thinking their contractors suck.

All in all, it's was fine, the price was right and they only charge $25/night for the pet fee, but I'm not going to be rushing to stay there again.

Leisure Pet

10/10

Exceptional

12 Aug 2025

Joyce

I will stay again, my 2nd time

10/10

Exceptional

11 Aug 2025

Verified traveler

Excellent

Leisure Partner

8/10

Excellent

11 Aug 2025

Carrie

Overall the place is nice. Our room was sort of hot and the AC couldn’t keep up in the day time. Luckily we were out all day. But at night it took some adjusting several times to get it right. Ac couldn’t keep temp at what it was set to. Bed was sort of hard and lumpy. Everything else was great.

Leisure Family

10/10

Exceptional

10 Aug 2025

MATT

Room location very convenient. Staff, lobby and room exceptional. Spacious room with microwave, coffee maker and refrigerator.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Yareli

We stayed here for 2 nights :) it was clean, and close by the village parking was great
wifi worked well, the view absolutely beautiful

Leisure Pet

8/10

Excellent

04 Aug 2025

Cathrina Joyce

The property was nice and quiet. We stayed in one of their rooms not a cabin… if you’re a light sleeper don’t stay there the walls were very thin & you can hear your neighbors. It didn’t bother us.

The room was surface cleaned, but the floors needed a good mop. It was basically a cleaner extension of outside. My daughters feet was really dirty after walking bare foot in the room.

I would still recommend.

Leisure Family_with_children

6/10

Pleasant

04 Aug 2025

Sarah

Overall had an great stay. Staff was very friendly but seems a little confused. There was a mix up on my reservation and when checking out staff didn't seem to know the process. Premium cabin I reserved was supposed to have partail lake view. I was given a regular cabin then told to go back to the front desk because of mix up. Ended up with a Premium cabin walking distance to lake. Cabin did not have drawers, dressers or closet. Somewhat inconvenient. But Overall love the area. Great weekend get away.

Leisure Family

10/10

Exceptional

02 Aug 2025

Marva

Great location

Beds were comfortable and room was spacious. Right on the lake. Walking distance to Village, restaurants and entertainment .

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Sue

We enjoyed a 3 day family getaway and returned home today. There were many updates to the property and it was quiet around us. The lake was very close, we used the gas bar b q and firepit and picnic table with pretty view of the lake. Ty we will return

Leisure Pet

6/10

Pleasant

29 Jul 2025

Maricela

Everything went well except that the pool was out of service and my daughter was looking forward to swimming. and I had requested a room on the first floor since I have been experiencing sciatica pain . And I was given a room on the second floor .

Leisure Family

6/10

Pleasant

29 Jul 2025

John

It’s old

Business_and_leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Chasity

perfect getaway

10/10

Exceptional

27 Jul 2025

Verified traveler

Exelente lugar muy limpio, y el personal muy amable. definitivamente regresaremos .

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Antoinette

easily accessible to Big Bear Lake.

Leisure

10/10

Exceptional

26 Jul 2025

Antoinette

easily accessible to Big Bear Lake.

10/10

Exceptional

25 Jul 2025

It has an outdoor BBQ areas and a fire fit.

Leisure Family

4/10

Poor

22 Jul 2025

Tracy

Expedia stated that there was a pool table and arcade and that wasn’t accurate. It also stated that there was an onsite beach which was also inaccurate.