Name: Holiday Inn Resort The Lodge at Big Bear Lake
Address: 40650 Village Drive, Big Bear Lake, 92315, US

2/10

Poor

03 Aug 2026

Jose

The front desk announced at our Check in the AC would not be working during our stay. They offered a LOUD fan, it didn’t help it was extremely hot in the room. The curtain was ripped, the patio door screen was defective, the door locked didn’t work, the safe didn’t work, I couldn’t find a USB port to charge my device, etc. The restaurant isn’t part of the hotel, expect to wait 40 minutes for a breakfast, I would definitely not come back to this outdated property.

2/10

Poor

03 Aug 2026

Rocky

Terrible! No air conditioning and the staff was rude. I stayed here 2 years ago in August and the A/C was not working and they said it was a \"temporary\" problem and that it was broken. I skipped it last year. Decided to give it another try this year and same issue - no A/C. They say it's \"temporary\" but they have permanent printed signs on the front desk. I booked this several months ago and there was no warning. It was 95 degrees in Big Bear and the stay was miserable. Never again. Woman at the front desk was incredibly rude and condescending and made matters worse.

2/10

Poor

02 Aug 2026

John

No air conditioning in the dead of summer. Unacceptable.

4/10

Poor

02 Aug 2026

Jeff

Didn’t find out they have no air conditioning until checking in when it was too late to find an alternative. The fan was no match against almost 90 degree heat. The pool water was covered with bugs. Some other minor issues as well.

6/10

Pleasant

28 Jul 2026

Tyra

Looks like they are trying to renovate

6/10

Pleasant

28 Jul 2026

Natalia

Room was clean and staff were nice. But the AC was broken and when we asked for any type of help like a fan, or a different room - we were told they can’t help with that. So we had to stay at 80-82 degree room. Opened the balcony but there was no breeze - room only cooled from 82 to 80. And because of the open balcony could hear people outside till 2 am. I just wish they at least had enough fans to offer in situations like that.

4/10

Poor

27 Jul 2026

Brittany

This hotel is absolutely beautiful, and the location couldn’t be better—it’s right in the heart of the village, making everything easy to walk to. The staff was welcoming, friendly, and very helpful throughout our stay, and our room was clean and well-equipped.

Unfortunately, there were a few major disappointments. We weren’t informed that the air conditioning was out until we arrived for check-in. While the staff did provide fans, they weren’t enough to keep the room comfortable.

The biggest letdown was the pool and spa. Neither was heated—not even the spa—which made them far too cold to enjoy. On top of that, the pool was noticeably dirty, with a large amount of toilet paper floating in the water, and the spa had a strong sewage smell.

This property has so much potential because it’s beautiful and the staff is great, but the maintenance issues took away from what could have been an excellent stay.

2/10

Poor

27 Jul 2026

David

They do not have A/C jacuzzi wasn’t working night clerk was rude poor environment

10/10

Exceptional

23 Jul 2026

Carol

The room didn’t have air conditioning. The hotel gave us a fan to try and keep the room cooled off. Our room was on the third floor.
The staff was wonderful and they went out of their way to accommodate us.
The location was great.

8/10

Excellent

23 Jul 2026

FRANK

Plenty of close parking. Air conditioning not working but the rest of the property was in good shape.

6/10

Pleasant

23 Jul 2026

Jessica

Staff was very helpful but the AC was broken. You can also hear upstairs guests walking around

6/10

Pleasant

21 Jul 2026

Douglas

No A/C throughout complex and not repaired thru the season. Open windows with fans if requested. Outage included attached restaurant. Not motivated to try other features

Partner

6/10

Pleasant

21 Jul 2026

Rebecca

The rooms were nice and the staff was great. However, the AC isn’t working. They offered a box fan. They refused to give a discount or offer refund to go to a different hotel. We were unable to get the room below 77° even at night. My husband took a shower at 10:00 pm and the water never got warmer than luke warm. It got hotter in the morning, so maybe they’ve put the water heater on a timer. The AC has been out long enough that the box fans have their logo printed on them.

Charging a premium price for a room without working AC or readily available hot water is unacceptable.

Friends_and_family Family

4/10

Poor

21 Jul 2026

CHRISTINE

The location was awesome BUT the air conditioning was out and the plumbing in the bathroom was horrible!

Partner

2/10

Poor

20 Jul 2026

Daniel

Our stay was extremely disappointing from start to finish. We were moved because of loud music and marijuana smoke, making it impossible to relax with our family.

To make matters worse, the sliding door in our room had a non-functioning child safety latch, creating a serious safety concern with small children. Maintenance took hours to resolve the issue, and when they finally did, they used a power drill to repair it at 9:00 p.m. while our young kids (2 and 5) were in the room.

Instead of enjoying our vacation, we spent our time waiting for maintenance and comparing rates at other hotels, debating whether we should leave early rather than continue dealing with the issues.

This was not the relaxing family vacation we paid for, and I would not recommend staying here.

On a seperate note: don't be surprised their AC is down if you stay here

Friends_and_family Family

4/10

Poor

19 Jul 2026

Richard

No air conditioning in July. No warning email beforehand of course, so you can't make other plans. Don't worry, though, they have a sign in the lobby to surprise you and invite you to enjoy the fresh mountain air. Unless your window opens onto the smoking area. You can ask for a box fan to better blow that smoke into your room, but don't worry, the cord isn't long enough to actually reach the window.

I stay here nearly every summer and each year this place gets a little crappier, but this is the last time. It is clear the owners are aware of just how janky they can allow this place to get and still get bookings due to the proximity to the village.

Check out the hilarious responses from ownership here blaming people for their own complaints. They start with \"we tell guests there is no AC.\" With an AI sign in the lobby. \"We don't advertise that we have AC.\" Bro, it's a holiday inn in Southern California, not one of the shacks I passed on the way up here. AC is the most reasonable feature to expect at a Holiday Inn in Southern California.

Please stay away so the current ownership can learn that this business is not for them and be replaced by someone who cares.

10/10

Exceptional

15 Jul 2026

Jane

Very friendly stuff.., I will stay there again

Family_with_children

4/10

Poor

12 Jul 2026

Christopher

I paid for my hotel a week before I got there when I got there they said the air conditioning is not going to work so my hotel room was 81° at 10:00 at night I told the front desk that the Wi-Fi is not working at 11:30 a.m. at 3:00 p.m. they finally came the maintenance man came with an attitude and said he doesn't have time to fix the wi-fi he came knocking with the bad attitude knocking on the door very heavily we miss the World Cup game it was our anniversary 9th Year together and I feel like the Holiday Inn failed us we stayed there from Friday to Sunday if I knew the air conditioning wasn't going to work I wouldn't have stayed there and they already took the money out of my account and how do you find a hotel when you're already up in Big Bear

Partner

6/10

Pleasant

10 Jul 2026

Eric

Air conditioning was out so nights were hot. Room was clean. Dove shampoo and conditioner was nice.

Family_with_children

6/10

Pleasant

10 Jul 2026

Rodrigo

The fact that it wasn't advertised or addressed the air conditioner wasn't was an issue especially in the summer time.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Lenny

Super clean and quiet,friendly staff!

Family

10/10

Exceptional

07 Jul 2026

Cristal

Everything was great the only problem was that their AC was out apparently it’s not been working for months now .

Family_with_children

6/10

Pleasant

05 Jul 2026

Edith

AC was down (and had been down for several weeks) at the time of our stay. Fortunately it wasn't TOO hot, but it was a bit stuffy. The window in the room could be opened, but the screen on the window was broken, so we were a little concerned about mosquitos getting in.

I've read other reviews where the hotel responded saying they don't promise AC. Let me tell you why that's nonsense. When a traveler chooses to go with a big name hotel chain, it's because there's a consistency of experience that is expected. You-know-who down the street has AC. And we've stayed in smaller places where there's at least ceiling fans to keep the air moving.

Obviously for a holiday our choices were limited.

The time to alert guests of such an issue is before they've driven hours to the destination and have no choice. They're acting like it's not a problem...then alert us ahead of time because you shouldn't have a problem filling those rooms when people decide to cancel!

Also, the sheer amount of AI-generated imagery used throughout the property on their signage and flyers is insane. It doesn't technically affect the comfort of the stay, but as an artist, it was a constant insult that a big-name chain company absolutely could not afford to hire a real artist/design firm to create their signage. (and not even a \"skilled\" \"prompter\")

Definitely not staying here again, but to be clear, if you have no choice, it's clean enough and the staff were nice.

Partner

4/10

Poor

05 Jul 2026

Efren

No AC only fans. Reception lady could’ve been friendlier and more accommodating.

Business Friends

4/10

Poor

05 Jul 2026

Deborah

No air conditioning. Wanted to leave at midnight but didn't want to drive down the mountain at hour. Slept only 2 hours.

Partner

8/10

Excellent

01 Jul 2026

Cristina

Everthing was great, excep the AC wasn't working during our stay and it was hot in our room.

Partner

6/10

Pleasant

29 Jun 2026

Candice

There were no staff at the desk. When there was finally someone in the office, they were not willing to talk to guests until check-in time.
The air conditioning didn't work, which they told us about at check-in -- but said if we decided we needed a fan to call downstairs... we called, and called, and called -- not answering until I called the front desk from my cell phone.
There was also no hot water in the shower. When maintenance came an hour later, they said we just needed to let the water run for several minutes.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Eric

Front desk receptionist was rude and wasnt helpful at all .

Friends_and_family Family

4/10

Poor

28 Jun 2026

Hayley Mae Ann

No hot water or AC

Self

6/10

Pleasant

23 Jun 2026

Thomas

GOOD: 1st, location is in the Village / 2nd, the lobby is quite impressive and pleasing / 3rd, the restaurant attached is pretty good / 4th, the room was very nice, with a little balcony. BAD: 1st, we have stayed in many places in Big Bear and most do not have air conditioning BUT all of them list that on their websites; not Holiday Inn, and being international and most of us that have visited one, they are air conditioned, so the assumption is this one is too. When we checked in, we were told the air conditioning wasn't working, not that there wasn't any. It was in the 80's, the building faces west, not a good / 2nd, we came back, stopped at the desk to tell them the refrigerator smelled strongly of vinegar, they offered to fix it and we told them to wait until we checked out next day and would just get some ice / 3rd, I went for ice, there were 3 employees talking, soon as they saw me they went into a room and shut the door, so I went to fill up the bucket but found the ice machine not working. Back to the room and called the front desk and they said the one on the third floor worked. When we checked it wasn’t mentioned or when we stopped by the desk and said we would get ice they didn’t say anything. After a day of walking in the hot sun, I was upset and wasn’t very nice to the girl at the desk. Not acceptable by me, regardless of how I felt so I am sorry for being that person. Oh yeah, there is a tripping hazard exiting the elevator where the door goes in the wall.

Partner

4/10

Poor

14 Jun 2026

richard

Don't be fooled! They don't have AC!!
It's hot at night. They lie about having AC, but they don't. Also the bathroom sink doesn't drain. They don't know how to fix it.

Family_with_children

4/10

Poor

14 Jun 2026

Ken

Hotel did not have working AC. Spoke to the receptionist, she explained website clearly states NO AC. Maybe so, not when I booked the room months ago. They supplied a fan was all they could do. I slept with window and doors open. I will not be back.

If you're willing to gamble on wether or not you have AC. Go to Tahoe and gamble, at least then you might get a win next to a lake in the mountains.

Business

2/10

Poor

14 Jun 2026

Lisa

Left a day early, no air conditioning, unable to use pool or jacuzzi, some staff was rude

Partner

2/10

Poor

05 Jun 2026

Richard

The hotel looked great when we pulled up and parking was easy. However, we were immediately informed that they weren't turning the air conditioning on or the boilers for heating. They offered to bring us a fan but it was LOUD. Literally couldn't hear the tv on and we were expected to sleep with that on. The beds were hard and super uncomfortable. The pool looked somewhat clear but there was a lot of dirt and debris at the bottom of the pool that clearly wasn't going anywhere. They didnt turn on the pumps the entire time we were there. Overall it was not a good stay.

Friends_and_family Family

2/10

Poor

25 May 2026

Anthony

My room door could be opened easily with a credit card or butter knife . I asked the front desk for another room they said there were no more available until I showed him video proof. Then in the middle of the night they tried to take 1,000$ out of my account. My bank stopped the transaction and shut my debit card off . I had to use my credit card for the remainder of my stay. No one would help us and the manager would not talk to us . Everyone gave us the run around. Plus the food at the restaurant is not good . People were complaining and they tried to over charge us there as well . Very horrific service

Partner

6/10

Pleasant

07 May 2026

Dara

Booked a room on a higher floor and because of an event they were having at the hotel. They were overbooked so we were bumped from the room we booked and put in a first floor ADA. It was a birthday getaway and it was very disappointing. we are getting married next January and we were checking out hotels for our guests. Not sure I would recommend. Stillwells was good !!

Partner

8/10

Excellent

06 May 2026

Jeanete

Hello. the location is ideal in Big Bear. My room was neat and clean. The staff was friendly and efficient. They were professional and courteous.
A couple of maintenance items that could use improvement. The hot tub was not hot. There was a smell of gas leak in the stairwell next to the front lobby. The upstairs third floor bedrooms were very hot at 85 degrees. The hallways upstairs were also very hot. We opened the windows to get some breeze to ease the heat.
These appear to be all fixable items. Just need attention.

Friends

10/10

Exceptional

21 Apr 2026

Joann

Great hotel, close to everything. I highly recommend.

8/10

Excellent

21 Apr 2026

Alisha

Overall everything was good and it’s walking distance to the village which is nice. Their breakfast wasn’t that great but over it was nice.

Family_with_children

8/10

Excellent

13 Apr 2026

ART

yes

Friends

8/10

Excellent

08 Apr 2026

Jennifer

Toilet was leaking and the bath tub had water in it when we arrived

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Mary

Great location and very friendly staff. Building was old and could hear everything thru walls. Running water and toilets flushing day and night.

Partner

10/10

Exceptional

03 Apr 2026

Concepción

Clean room friendly staff .all good we happy to choose holiday inn

6/10

Pleasant

30 Mar 2026

Enrique

We knew the AC was not working during our stay but we didn’t count on the heater being on on our level hallways or the restroom area in our room (even though the thermostat said on). When we checked in our room felt like a sauna, luckily they had fans and were able to unlock the windows to let out the warmness. The water temperature in the shower kept changing from warm to extra hot and then cold. Front desk staff was average. We loved the location of the hotel.

Family_with_children

6/10

Pleasant

27 Mar 2026

Erin

This place is literally falling apart. No screens on the windows, paint peeling, you can see through the side of the door when locked and closed. No air conditioning.

Friends

10/10

Exceptional

23 Mar 2026

Diana

The staff was welcoming and super nice. The room was clean.

The Jacuzzi needed a deeper cleaning, but it might have been opened recently.

Partner

6/10

Pleasant

22 Mar 2026

Karen

Did not use gym. Airconditioning was out. Jauzzi was diirty

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Jennifer

Greetings were great when we walked in. Gave recommendations for dinner. Very nice. Loved the black out curtains.

2/10

Poor

02 Mar 2026

Mayra

We did not get a balcony room as requested. The window in the room did not lock and they could not fix it so they moved us to a new room. The new rooms on the third floor AC was working so we slept in a hot room, therefore no sleep.

Family_with_children

6/10

Pleasant

01 Mar 2026

sal

THIS HOTELS BOILER ,HEATER KEEPS ROOM AT 80DEGREES. only way to cool down the room is to open up the window and the room still stayed at 78. Pretty unbearable evening. AVOID. Room was clean and stocked. Staff courteous. TOO HOT TO SLEEP. AVOID

Partner

2/10

Poor

28 Feb 2026

Tiffany

Lack of professionalism and communication from management.

10/10

Exceptional

21 Feb 2026

Adriana

This was my first time at a hotel in Big Bear, and I can’t wait to go again. There was an arcade for the kids, a bar for adults and walking distance to the Village.

Family_with_children

2/10

Poor

19 Feb 2026

Urayoan

I arrive to Check in at 9:00pm, nobody in the counter until 9:30 or 9:45, many people waiting, my room , no water in the Toilet, and the chimney never turn on, thank god only one night. Never come back, I thin Motel 6 is better of that.

10/10

Exceptional

15 Feb 2026

moe

Everything perfect 10/10

10/10

Exceptional

11 Feb 2026

DAVID

Fabulous

2/10

Poor

03 Feb 2026

Leonel

There was no water for one day, and on the second day, there was partial water. We had to purchase water to flush the toilet.

showered only once, fast before they took the water off the second day.

I had spoken to someone at a holiday online, but i dont know if it was AI, but no one has responded to me.

Business_and_leisure Family_with_children

2/10

Poor

01 Feb 2026

teisha

For $300 a night I feel I need to be fully refunded of $600. There was no security door. It was taped open so you didn’t need a card to get in. It was extremely hot and no air-conditioning was available. The smoke alarm went off twice in the middle of the night and we called the front desk and no one answered.

8/10

Excellent

01 Feb 2026

Nicholas

Clean and good location

2/10

Poor

19 Jan 2026

Elaine

No hot water and no water at the resort. Further, Expedia charged me more then the listed price and charges me an addition $222 for no reason. I cannot get in contact with anyone at Expedia because I keep getting cut off.

4/10

Poor

11 Jan 2026

KRISTINE

I had a smooth check in about 6pm. Once I settled into the room, and got back from dinner and showered, the shower handle wasn’t installed properly and moved suddenly turning the water scalding hot almost burning me.. we went to the front desk to changed the room because we’d be there for 3 nights.. the next room we were given, the adjoining room door didn’t lock, so they had their facilities person check it. You guessed it, we got another room. The next room, seemed fine except that the fire place didn’t work. Part of the reason why we booked this place. So our fourth and final room was fine except that we didn’t get the king bed we paid for, instead we got a very uncomfortable queen bed. We settled with this room because it was nearly 10pm and we were just tired. Not to mention the front desk person was very rude after the second room on. She made us feel like we were the problem but the rooms weren’t maintained properly. Also, no AC. The rooms are all heated.

Breakfast the next morning was different. I expected a continental breakfast but breakfast was as the adjoining hotel restaurant. You can use credit toward the a la cart menu or choose a set plate (1 egg, hash brown or cottage cheese, bacon or sausage, and bread). It served its purpose. The staff there were friendly.

On the last day, housekeeping was knocking on our door making sure we were going to check out, mind you we still had 30mins until checkout.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Ricardo

Yeah room everything was amazing I like the theme but only thing the AC didn’t work we wanted room cool because it was tooo hot in the hotel but other then that would definitely go again

6/10

Pleasant

06 Jan 2026

Jenifer

Front desk was on break and got stuck in traffic and we waited 45 minutes to check in. The electric fireplace was not working properly. Staff fixed it and the pilot light kept going out. The sink stunk like something rotten. It was an okay stay near downtown.

8/10

Excellent

05 Jan 2026

Leonard

Love the walkable distance to the village. Good room. Some areas needed some maintenance and cleaning. Also, the room wasn’t very quiet, our dog could not sit still because of how many noises there were so late at night. Love the lobby. Pretty good beds and bathroom and tv. Super convenient.

Leisure Pet

6/10

Pleasant

04 Jan 2026

Ramon

Breakfast not that great.

Business_and_leisure Family

10/10

Exceptional

01 Jan 2026

xiaoxi

good

Leisure Family_with_children

2/10

Poor

31 Dec 2025

Brandon

STAY AWAY! Having stayed at this property multiple times over the years, and in this room specifically several times, I was astonished at how much the property had fallen apart since I’d last visited. What was once among the nicer properties in Big Bear, is now more like an overpriced, expansive Motel8. Fireplace that doesn’t work. Sink that doesn’t work. Heater that doesn’t work. Tub too filthy to step foot in. Bed that's a brick. Pillows like oversized kitchen sponges. Oh, and not enough towels and blankets.

But what really set this place apart on this trip was the nighttime front desk staff. Either too lazy or ineffective to handle drunken hotel partiers causing a ruckus for hours, stretching into the morning, between the shouting, the arguments, and the cheering along to foot races down the hallways, hotel staff sat on their hands and did nothing. Suffice to say everyone – kids included – were woken up repeatedly, making for an awfully pleasant next day.

And the best part of all, when I called down to the front desk to ask that something be done, the response I got from the man at the front desk was to dismiss my complaint and hang up on me.

To say I’ll never stay here again is an understatement. I’ll vocally tell those around me to make sure they don’t ever make the same mistake.

6/10

Pleasant

31 Dec 2025

Danielle

small room, water was cold

2/10

Poor

30 Dec 2025

Marcela

The room was noisy all around. The lobby wasn't ready for us or anyone staying there. They were out of coffee and hot chocolate, the host was always on a break and only one person taking care of the desk. I went to check out 3 times, and they were taking a break, so I had to wait for them. Horrible customer service. I won't recommend to anyone or ever come back.

Leisure Family

4/10

Poor

29 Dec 2025

fabrice

Very disappointing stay.
No AC — the room was unbearably warm all night, making it impossible to sleep. Extremely limited staff and absolutely no service whatsoever. We tried the restaurant, but the smell was unbearable, so we had to leave. Paying $500 for one night for this experience is completely unacceptable. Not worth it at all.

Leisure Family

8/10

Excellent

28 Dec 2025

Miguel

Good location

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

lizeth

Checking in was a breeze and the staff was very courteous. The room was clean and enough towels were supplied.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Carrie

Pros: Room was spacious and clean. Love that it had a Microwave, Refrigerator and coffee maker! Location was close to town. Parking was plentiful!
All basic amenities were provided.
Cons: Thin walls, AC was turned off (for the winter) and we were not informed, but once we found out, we opened the window so it was fine.

Leisure Family

10/10

Exceptional

28 Dec 2025

Raymund

Great people great service

Leisure

8/10

Excellent

27 Dec 2025

Nereyda

Thermostat was not working. Otherwise, great stay

4/10

Poor

24 Dec 2025

Omar

Heater in room was broken and it was 83-85 degrees and there was no a/c, pool wasnt working, i will thing 1000 times before reserving a room there, in the bathroom handle were hair like they clean the bathrooms floor and the handle with the same rag, i was really suprised because i always reserve this hotel in different areas in california and this is the 1st one like that, my wife even got a bloody nose because pf how hot it was

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Evelyn

There’s no AC in the rooms and although it’s cold outside the room was too warm. The temperature was 75 and wouldn’t go lower even when we turned off the heater. After I complained they offered to give us a different room where the AC wasn’t working either but had a sliding door. We didn’t take it because the sun was hitting right where the sliding door was and that room felt warmer. So they offered us fan. The place was clean, staff was polite and friendly. Very nicely decorated for Christmas (lobby) but the whole no AC is really an issue.

Leisure Family_with_children

6/10

Pleasant

21 Dec 2025

Christina

Cute place, family friendly. Rooms need updating in general

Leisure Family

4/10

Poor

20 Dec 2025

leila

Room and staff

Leisure Partner

8/10

Excellent

19 Dec 2025

Sandra

Everything was great. Except the restaurant and bar were not open on a Wednesday which is why I chose there vs a cabin. The Internet and Expedia should let that be known. At least tell customers to call and ask. Jacuzzi was fabulous

10/10

Exceptional

15 Dec 2025

Manuel

Excelent spot, near to the Village

8/10

Excellent

15 Dec 2025

Estevan

Hotel was nice, very lodge type feeling. Great location as well. My only gripe is the beds could have been a little softer, other than that happy with the stay.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Jennifer

The Staff was friendly and helpful. The location was perfect and ideal.

Leisure Partner

6/10

Pleasant

12 Dec 2025

Russ

Nice location, good staff, but the property needs maintenance that hasn’t been done in years. Some TLC would bring this place back to the nice property it once was.

Leisure Family

4/10

Poor

12 Dec 2025

faustine

Room layout was horrible. The hotel entrance door was 2 feet from the bed, making it uneasy to sleep. Paid for 2 rooms with Balconys and 1 did not have a balcony. The fireplace did not work in one of the rooms and shower was dirty.

Leisure Family

8/10

Excellent

04 Dec 2025

Darryl

Walking distance to shops and restaurants
Friendly staff

2/10

Poor

02 Dec 2025

Yvonne

Staff at front counter was not helpful. Just rude and dismissive. Train staff to be helpful and courteous. There is no room service as in description. And the charge from hotel is 50 not 27. Side panels falling off walls and metal piece on floor in front of elevator is coming up off floor.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Aaron

Took 3 times to finally get the room cleaned when we checked in. After we finally changed to a cleaned room everything was good.

Leisure Family

6/10

Pleasant

29 Nov 2025

Shu Fang

The location is great. Walking distance to the town center where a lot of restaurants and shops are located.
The facility is old. Shower and wash products are Dove. Towels are old. The restroom facility is old and hard to adjust proper shower water temperature. TV set is very hard to use as well.
The room is cozy and heating is great.

Leisure Partner

6/10

Pleasant

29 Nov 2025

Fawaz Bani

Room was okey just rude reception and rude

10/10

Exceptional

24 Nov 2025

Haydee

The room the staff friendliness my second time staying here and it honestly has the best location walking distance to a lot of restaurants will not be the last time I stay here

Leisure Family_with_children

10/10

Exceptional

12 Nov 2025

Milcah

Room was spotless and the amenities were great. The game room and the complimentary coffee was a plus.

Friends_and_family Friends

10/10

Exceptional

11 Nov 2025

Elka

Was really great and the price same has describe

6/10

Pleasant

11 Nov 2025

Brenda

The shower facet was not working. We had construction happening. We could hear jackhammering till 9:30pm. Breakfast at the hotel breakfast was mediocre.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Michael

Great placexto stay.

Leisure Family

10/10

Exceptional

08 Nov 2025

Michael

It was awesome!!!!!

4/10

Poor

06 Nov 2025

Gabriela

The room had no air conditioning, I had to keep the outside door open through the night. The bed was very hard, uncomfortable.

Self

6/10

Pleasant

01 Nov 2025

Airisa

AC does not work and no hot water.

Business

8/10

Excellent

26 Oct 2025

Francisco

Clean room staff was helpful

10/10

Exceptional

24 Oct 2025

Alex

Calm and convenient

Leisure Family

10/10

Exceptional

24 Oct 2025

Randun

We had a great time and really enjoyed our stay at this property. The room was huge, the parking was easy, and we walked to dinner and shopping. We will definitely be back.

Leisure Partner