Name: Robinhood Resort
Address: 540 Pine Knot Ave, Big Bear Lake, 92315, US

10/10

Exceptional

31 Jul 2026

Ryan

Robinhood is really well located in the village downtown area walking distance to everything you need.

6/10

Pleasant

30 Jul 2026

Pamela

Great location but very old resort that needs a face lift. Restaurant/bar closed a long time ago. Nice towels but bed and linens just ok. No air conditioning and it did get hot. I wouldn’t consider this a 3-star hotel.

6/10

Pleasant

30 Jul 2026

Linda

Apparently, they have acquired the old motel behind the original Robinhood. This is where we were put for our stay. This was midweek, and the main hotel looked to be mostly unoccupied. The room was in desperate need of updates, especially mattresses, linens, and all bedding. Very old, although it seemed clean. Also, we were basically on the extremely busy street with the sidewalk to the village literally feet away from our windows. We needed to keep the windows open because of the heat and no air conditioning. Thankfully, it cooled off and the noise calmed way down by 10pm. Additionally, they need some blackout curtains in those windows! We hung towels and clothes in the blinds because of a florescent light shining directly into our room. The original building, with its patio and nice lobby, looked so much nicer than the old motel building. Bottom line is make sure you get a room in the original building and not in one of the motel annexes!

10/10

Exceptional

29 Jul 2026

Brittiny

We have stayed here multiple times and we love how close it is to everthing. Great price for being in the village. Must try.

6/10

Pleasant

29 Jul 2026

Patricia

Room was adequate, very dated which we didn't mind, fairly clean. Location is very good. No air conditioning which we knew. There was a box fan provided that was black with dirt so hesitated to use it. There was no internet service in our room. If you stepped outside, you could connect. Their website advertises a restaurant but is only open briefly on the weekend.

10/10

Exceptional

28 Jul 2026

Summer

I love staying here because it's close to the Village and is within walking distance for many things!

8/10

Excellent

19 Jul 2026

Don

Will stay again. The atmosphere was amazing.

Partner

8/10

Excellent

10 Jul 2026

Greg

Clean room and plenty of parking. Staff was friendly. The location was great

Partner

10/10

Exceptional

07 Jul 2026

Michele

Room was clean & I was allowed to check in an hour early. Ample parking, very close to shops & restaurants. Bad: showerhead was very low. (Height, the water pressure was fine.)

Self

10/10

Exceptional

07 Jul 2026

jose

Situated Among tall pines. Located very near lake and on main village road center of it all

Family

8/10

Excellent

28 Jun 2026

Herbert

Renovation was on progress during our visit and were assigned on the next building across the street. We booked a standard room without A/C not recommended during summer, winter would be suffice. But the location of this establishment, you don’t need to drive around to visit shop while you can just walk down the street and your there. Veterans park across the street and you can rent kayak/paddle boards and other water activities. As NorCal resident and 45 mins away from Lake Tahoe, we find Big Bear a wonderful peaceful place to visit. Without Jackie and Shadow, we wouldn’t know about Big Bear Lake. There 2 ways to get Big Bear but in prefer the Barstow way east Big Bear and less switchbacks/zigzag the other way is the LA side. For NorCal travelers I would suggest Barstow way to Big Bear.

Partner

10/10

Exceptional

25 Jun 2026

Francisco

Clean room, close to shopping.

Family

6/10

Pleasant

23 Jun 2026

Nancy

The place was clean for the most part and in a great location for walking the Village. We are travelers that like to un-pack our suitcases. Having a closet and drawers to store our clothing is a must! But unfortunately our room had no closet or drawers. We had no place to hang our shirts and had to store the rest of our clothing in the entertainment center.
Other than that, the room was comfortable.

10/10

Exceptional

19 Jun 2026

Jasmine

The staff at the front desk was friendly and accommodating. The property and the room were clean. There was plenty of parking. We were able to park right in front of our room. It’s walkable to many stores and restaurants!

Family_with_children

10/10

Exceptional

15 Jun 2026

Matt

Clean room. Perfect location

10/10

Exceptional

01 Jun 2026

Emma

Soft comfortable bed. Lots of soft towels - nice and generous as it feels most places now give you one thin towel and no toiletries.

Family

10/10

Exceptional

01 Jun 2026

JohannaJoy

Our experience was wonderful. The couch was comfy, the room was clean and spacious, the staff was friendly, we loved the central location to the village. Overall it was a great experience. My only negative was the bed was very firm, but some people like that.

Partner

8/10

Excellent

26 May 2026

Toni

We have stayed here several times and we always enjoy the stay! The hotel is conveniently located in the village. The rooms are clean and the little patio sets outside of our door are great! The only downside is the main patio area hasn't been in use last few times we have stayed.

Partner

10/10

Exceptional

25 May 2026

Matthew

Great place!

6/10

Pleasant

25 May 2026

Tina

The staff is very friendly, the room was clean. Plenty of parking and closest to Main Street, great for walking and across from the lake . Shower head needed to be deep cleaned it had visible build up and it was affecting the water flow, there is no ice machine on our side. The rooms are very dated and the bathroom room was tiny. Booked 2 nights only stood one.

Partner

6/10

Pleasant

22 May 2026

Martha

Web site showed rooms with fireplaces and hotel lit up with restaurant. We were placed in the oldest part of the hotel. The coffee maker couldn’t reach the plug and I had to put it on the carpet to plug it in. No fireplace. The old wall heater smelled like burnt dust. Other than that the staff was friendly. Parking was easily accessible. Close to everything in the village.

10/10

Exceptional

19 May 2026

Anahit

The room is very nice and cosy. Parking is very safe.

Partner

10/10

Exceptional

18 May 2026

Andrea

Great family oriented and pet friendly.

Family_with_children

8/10

Excellent

17 May 2026

AARON

Cool place to stay nice and close to all the shops

Friends_and_family Family

8/10

Excellent

10 May 2026

BELINDA

Hotel room keys failed a lot- had to go into lobby multiple times to have addressed

Friends

10/10

Exceptional

05 May 2026

Greg

Staff and room were excellent

Partner

6/10

Pleasant

04 May 2026

diana

Great location. Room was very dated. There was hair on a towel and sink. There was a cigarette butt on the ground outside the room door.

8/10

Excellent

02 May 2026

Judy

Closeness to the Village was great!

Family

8/10

Excellent

21 Apr 2026

Heather Mauney

The room was clean and the beds were comfortable. The air conditioner made loud, weird noises all night and the bathroom left a lot to be desired. The shower was very dark and awkward, especially for anyone over 5’6”. I’m 5’10” and had to squat to wash my hair. The WiFi was terrible and would barely connect. The location was fabulous though.

10/10

Exceptional

19 Apr 2026

Jessica

Perfect location right in the village and view of the lake.

Partner

10/10

Exceptional

18 Apr 2026

Rustam

It's nothing fancy, but the location and price make it worth it.

Partner

8/10

Excellent

18 Apr 2026

Manmeet

Property is a little dated. Needs a bit of maintenance. Peeling ceiling paint etc.
huge room with tub. Great bathroom facilities
Clean

Partner

8/10

Excellent

15 Apr 2026

DUNG

Great location

Family_with_children

8/10

Excellent

30 Mar 2026

joni

Very large room. Happy there was a small dining table and leather loveseat. The fireplace was nice. Would definitely stay again.

Friends

8/10

Excellent

30 Mar 2026

Keola

Great location.

Partner

10/10

Exceptional

29 Mar 2026

Amy

Our go to place to stay in Big Bear! The rooms are older but it’s very clean and conveniently located about a 2 minute walk to the village.

Partner

10/10

Exceptional

26 Mar 2026

Brett

Fantastic resort. Perfect location. Quiet, friendly staff. Highly recommended.

Family_with_children

10/10

Exceptional

19 Mar 2026

Laura

Room was clean, we had all we needed ( small fridge, coffee machine, coffee, cups). Parking right in front of the room. Great location for shopping and restaurants. Come here once a year for a getaway.

Friends

10/10

Exceptional

16 Mar 2026

Raquel

Enjoyed our stay. Can't beat the location. Check-in was quick and easy!

Partner

6/10

Pleasant

16 Mar 2026

AIDA

It needs some attention, of course, but it’s good for staying one

Family_with_children

10/10

Exceptional

08 Mar 2026

Wenxiang

Very spacious and very conveniently located. Loved gas fireplace in the room. Room is a bit outdated, especially carpet in the room was fraying and loosing color.

Family

2/10

Poor

08 Mar 2026

Thelma

The door let in air through the sides. The heater didn’t turn on until the morning after.

10/10

Exceptional

03 Mar 2026

Tim

Everything at this centrally located resort is awesome!

10/10

Exceptional

01 Mar 2026

Michelle

The room was clean, and cozy. Staff was friendly and helpful. Thank you !

Partner

10/10

Exceptional

23 Feb 2026

Wael

Good service, fair pricing and convenient to the village

Family_with_children

8/10

Excellent

23 Feb 2026

BRAD

The room and location were just perfect! Many great restaurants and ambience within an easy 2 block walk, the room was very clean, had a mountain view, a gas fireplace, kitchenette (minus silverware), coffee machine, nice couch to relax on, great water pressure. Very clean.

Not 5 star because the mattresses are cheap and worn out. The pillows also on the cheap side. I have lower back issues so it was an impossible sleep until I simply rotated my position to sleep with my head at the foot of the bed, then all was well, which indicates that it was probably fine when new but is just old. For example, when sleeping on my left side, with knees on the inside, they're elevated as if there were a pillow there. It's also sort of a hammock effect top to bottom, but rotating put my hip on a more solid position. It's like falling asleep on a couch, ouch.

I'm 70, 6'3, 240 lbs so maybe a smaller stronger person without back issues wouldn't find it difficult. My wife, 5'9 and closer to 190 lbs didn't notice a problem, but she's more of a camper.

Apart from that just a few minor maintenance issues. Water pressure so high, when I turned on the cold on the small kitchen sink, it was like a hose spicket and splashed water all over me. The bathroom fan is about a loud as a vacuum, but at least there's a small window over the sink, for those who can reach it. Otherwise, everything's in good repair.

Now that I know the trick, I'd absolutely stay there again!

Partner

2/10

Poor

20 Feb 2026

carlos

Old, dirty, smelly rooms. Pillows and bed old with old smells.
It seems they haven't changed the furniture since the 80s.

Partner

10/10

Exceptional

18 Feb 2026

IRMA

The room was clean and staff was very nice. He even called us when our room was ready early.

Partner

8/10

Excellent

10 Feb 2026

william

Excellent Staff

Business_and_leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Mehryar

Highly recommended

10/10

Exceptional

02 Feb 2026

Robert

Great

Leisure

8/10

Excellent

01 Feb 2026

Juan

Good service

10/10

Exceptional

27 Jan 2026

Aakash

Great place! Good service.

Partner

6/10

Pleasant

26 Jan 2026

Yened

The walls too thin, can hear the noises from our next door neighbors. Other then that rooms are small and clean and comfy and convenient location.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

William

Everything

Leisure Partner

10/10

Exceptional

21 Jan 2026

John

Great stay

Leisure Family

8/10

Excellent

20 Jan 2026

Liza

Clean and spacious room. Friendly staff, great location

Leisure Family

10/10

Exceptional

20 Jan 2026

Natalie

Room was clean and spacious, the location was perfect.

8/10

Excellent

19 Jan 2026

Thomas

Room was clean, jacuzzi tub was amazing

Leisure Partner

10/10

Exceptional

16 Jan 2026

Jim

Have stayed before and it is convenient to everything

Business

10/10

Exceptional

15 Jan 2026

Angelito

This hotel is close in everything and is in center of the businesses . It has its own restaurant and bar lounge, but a lot of restaurants and bars too that are just walking distance from it. Very approachable and friendly guest host and room maid. Will consider to stay here again in the future.

10/10

Exceptional

15 Jan 2026

Alice

location ans comfy room

10/10

Exceptional

11 Jan 2026

Christian

I had an excellent stay at this hotel from start to finish. The room was absolutely spotless upon arrival and remained impeccably clean throughout my stay, which immediately made me feel comfortable and relaxed. Housekeeping clearly pays close attention to detail and takes great pride in their work.

The staff was truly amazing friendly, professional, and always willing to help with anything I needed. From check-in to check-out, everyone I interacted with was welcoming and made the experience feel effortless and enjoyable. Their positive attitude and attentiveness really set this hotel apart.

Overall, this was a wonderful experience and exceeded my expectations. I would highly recommend this hotel to anyone looking for a clean, comfortable place to stay with outstanding customer service. I would not hesitate to stay here again.

Business_and_leisure Family

10/10

Exceptional

11 Jan 2026

Michael

Yes great service

Leisure Family

6/10

Pleasant

09 Jan 2026

Carlo

Hitting didn’t work properly

10/10

Exceptional

09 Jan 2026

Aaron

The friendly staff on all levels was amazing. The ease of check in was amazing, as it was storming during checkin.

Friends_and_family Friends

8/10

Excellent

06 Jan 2026

Marko

Needs an update

Leisure Partner

10/10

Exceptional

06 Jan 2026

Elissa

Great location

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Leanne

The room needed an update, walls thin.

Partner

8/10

Excellent

03 Jan 2026

Traci

Location was great, room was clean but old. Staff was very friendly!

Leisure Family

8/10

Excellent

03 Jan 2026

Julio

Everything was great

Leisure Family_with_children

10/10

Exceptional

01 Jan 2026

Mindy

Friendly staff. Clean room, easy check in. There was alot of space. Will definitely stay there again.

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

Travis

Check in was fast and easy. Room was clean.

10/10

Exceptional

30 Dec 2025

Gisella

Location is perfect!!! Room is out dated but kept clean. There was plenty of parking available.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

guadalupe

This place was the perfect place to stay , it’s right at the starting point of the village ..

4/10

Poor

25 Dec 2025

Christopher

Staff was great

10/10

Exceptional

21 Dec 2025

Sylvia

Extremely kind front desk staff.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Duane

Great location, great service in restaurant all weekend.

4/10

Poor

14 Dec 2025

Jeffrey

The room was very old. The bed sheets and blankets were old, had some stains, blinds broken

Leisure Partner

10/10

Exceptional

14 Dec 2025

DAIGO

ビッグベアーの繁華街に近く、立地はパーフェクト。
若干の古さは感じますが、室内は良くメンテナンスされており及第点。

もし日本の方でビッグベアーに来る事があれば、このホテルはオススメです。

とてもリーズナブルかつ、必要充分な設備と最高の立地だと思います。

Leisure Family_with_children

10/10

Exceptional

10 Dec 2025

JoAnn

Rooms are clean. Across the street from the visitor center and down the street from all the shops in the village. I would stay there again. Conveniently located to everything. Five minute drive to the Bob sleds.

Leisure Family

10/10

Exceptional

09 Dec 2025

William

The room is clean, minor updates could be performed , but overall friendly staff and great location

Partner

10/10

Exceptional

08 Dec 2025

David

Great place

Leisure Family

10/10

Exceptional

01 Dec 2025

Ada

I loved the location was perfect. Rooms are older but very clean. They have coffee and chocolate and tea in the lobby. Someone is always available. They are very nice at the counter. The area was neat and like I said is perfect location I would stay again and again

Leisure Family

10/10

Exceptional

25 Nov 2025

Joseph

Parking was easy and close.

8/10

Excellent

19 Nov 2025

Micaela

Central location

Leisure Partner

8/10

Excellent

15 Nov 2025

Jose

Staff was friendly and courteous, fridge smelled and did not work.
Regardless would still recommend

Leisure Family

10/10

Exceptional

11 Nov 2025

Gina

Great price for the room and location.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Jill

From checking in to checking out, our stay was very comfortable. The resort was right across from the lake

10/10

Exceptional

03 Nov 2025

Evelio

Yes, the room was clean and the staff friendly.

Leisure Partner

8/10

Excellent

24 Oct 2025

Kerry

Great access to Big Bear Village, walking distance. Overhead fan made clacking noise all night.

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Alma

Property or room was very outdated. Price paid did not reflect what you get. This hotel does have a great location. Walking distance to everything

10/10

Exceptional

18 Oct 2025

ming

I could walk to the start of the race, Kodiak Ultra Marathon by UTMB. I will choose the same hotel if I ran next year.

Leisure Friends

8/10

Excellent

13 Oct 2025

Zoe

Nice staffs

8/10

Excellent

13 Oct 2025

Maria

The location is amazing if you want to shop and hang out in the village! Area is beautiful this time of year. Has a restaurant in the hotel so convenient. Room was neat an clean. If you arrive early do not expect early check-in. We went on a Sunday for the day so not busy but still would recommend if you looking for basic amenities.

Partner

8/10

Excellent

13 Oct 2025

Doug

Was at Robinhood for the UTMB Trail Races. Location was ideal- walkable and onsite parking. Room was clean and nice to have a mini fridge. Bathroom could have been a little cleaner (old soap left on the dish) but overall great for my needs.

Leisure Self

10/10

Exceptional

10 Oct 2025

MICHAEL

Leisure Partner

10/10

Exceptional

07 Oct 2025

RaiQuan

It was a really beautiful stay there

Leisure Partner

10/10

Exceptional

07 Oct 2025

Rodrigo

Clean and comfortable

Leisure Family

6/10

Pleasant

07 Oct 2025

Robert

Bathroom was very small and dated. The rest of the room was fine. We waited 45 mins for our breakfast at the hotel's restaurant. It seemed understaffed.

Partner