Name: Mercure Maitland Monte Pio
Address: Cnr New England Highway And Dwyer Street, Maitland, 2320, AU

8/10

Excellent

25 Jul 2026

Wayne

Wide open parking, Motel was going though a bit of renovation. Rooms and elevator where clean and in good working order. Air conditioning was a bit under par, but worked enough to make the stay pleasant. No restaurant due to upgrades to the motel.

10/10

Exceptional

20 Jul 2026

Ron

The receptionist, Raven, was very helpful and friendly. Parking was easy. Getting out of Dwyer St. turning right onto the highway can be a problem with traffic. It’s easier to turn left go around the large roundabout down the road.
I’d definitely stay here again.

Family

8/10

Excellent

15 Jul 2026

Graeme

All good friendly staff and a nice clean room

Self

2/10

Poor

25 Jun 2026

Justin

Pool spa was green and unusable. No wifi working and had no idea when they might have it again. Room was cold and heater too small to have an effect. Bedding was poor and no where near warm enough. Very poorly maintained motel and not worth the money in any way. How this place has the Mercure name I have no idea.

Self

6/10

Pleasant

22 Jan 2026

Nigel

Friendly, helpful reception - very tired property

Partner

10/10

Exceptional

15 Jan 2026

Jeffrey. Quinlan

Very professional and friendly staff great comfortable room

Partner

2/10

Poor

14 Jan 2026

Jake

Couldnt stay in the hotel, air purification system in the building adds a scent to the air, scent was unbearable within minutes causing migraines. Left after 40 minutes, no refund offered for 5 night stay

4/10

Poor

01 Dec 2025

Michael

The room has a classic charm. The milk in the fridge was left open, and the room could benefit from some fresh air.

10/10

Exceptional

24 Nov 2025

Kristian

Great place to stay , was passing though ticked all the boxes for me, Dinner was nice & good value for money.

Business

10/10

Exceptional

24 Nov 2025

Kristian

stayed here before , good price, free parking and nice place to stay.

Business

4/10

Poor

02 Nov 2025

Connie

The room was very tired. Tv didn’t work- only 2 channels.

2/10

Poor

18 Oct 2025

Allison

There was a domestic dispute occurring in the room next to us which woke us up at 10pm. The roof out in the corridors was leaking from the rain. The ceiling in the corridor had mould from water leaks. The fish in the restaurant was way over cooked- which couldn’t be eaten and too expensive for the quality of the meal. And there was very little staff around when you needed something. I would not recommend.

8/10

Excellent

15 Oct 2025

Scott

What a beautiful, historic building.

Friends_and_family Friends

8/10

Excellent

11 Oct 2025

Benjamin

The tap attached to the hand basin were covered with water and soap spots.

Leisure Family

10/10

Exceptional

23 Sep 2025

Jasmine

Staff always welcoming, very easy location and parking. Central. Rooms always comfortable and tidy. Charming little place, have stayed twice and it's a favourite.

Leisure Self

2/10

Poor

12 Aug 2025

Makayla

I checked in at around just after 2pm yesterday, there was rubbish left in both bins from the previous person who had stayed there, 3 out of 5 light switches didn't even work & even after complaining apparently nothing could be done.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Lyniece

Always love staying hete

6/10

Pleasant

06 Jul 2025

Deborah

Room was ok but the bathroom was very smal and the shower flooded the bathroom even with towels on the ground making it very frustrating. Noisy air con. Could hear people talking clearly next room.
Poor outside maintenance. Breakfast choice was very limited
Staff were average.
Overall was average.

Leisure

6/10

Pleasant

12 Jun 2025

Peter

The hotel has aged and needs to be renovated. While it is an old building, i could hear people walk around outside and in the room next doors due to the floor creaking.
The room had a variety of different light fixture with several globes out.
The air conditioning remot was broken.
The room was spacous and th3 bed was reasonably comfortable.
There was a restaurant and the food was ok, but limited.

Business

8/10

Excellent

10 Jun 2025

Angela

The property was very unique with its age. Definitely looks better on the inside. Cleaning staff were friendly, rooms nice and clean. I would stay there again.

Leisure Family

10/10

Exceptional

10 Jun 2025

Makayla

Haunted..

Leisure Self

8/10

Excellent

10 May 2025

Jason

Easy,clean,quiet & restaurant in house.

Leisure Family

10/10

Exceptional

02 May 2025

David

Spacious room. Quiet.

Leisure Partner

8/10

Excellent

21 Apr 2025

Jennifer

Pleaseasnt

10/10

Exceptional

12 Apr 2025

shane

Great overnight stay. Clean rooms. Comfy bed. Close to where we had to be. Great staff. Easy parking and free

Leisure

8/10

Excellent

31 Mar 2025

shane

Great overnight stay. Close to where we needed to be. Easy parking.

Leisure Partner

6/10

Pleasant

22 Mar 2025

Phillip

Neither T.V. sauna or spa worked. Leaks everywhere and could hardly get into the room.

Leisure Partner

8/10

Excellent

20 Feb 2025

Steve

The Monte Pio was a good stay

Leisure

10/10

Exceptional

25 Nov 2024

Brooke

We only stayed one night but it was great. The interior was beautiful. We had two rooms one was bigger than the other. Pool needs a little work but we enjoyed it anyway. Perfect for families. The staff were super friendly.

Leisure Family

8/10

Excellent

21 Oct 2024

William

Value for money, definitely.

8/10

Excellent

12 Oct 2024

Deborah

Very quite and spacious
Comfortable bed
Friendly and helpful staff

Partner

8/10

Excellent

24 Sep 2024

Michele

The accommodation was very comfortable and the staff were helpful and courteous.
The hotel is also in good order and I love the old worldly feel.
What I didn’t like was lack of staff particularly at breakfast. Also the continental breakfast was just cereal, tinned fruit and three choices of bread. No fruit bread. I also had to ask for skim milk.
When I did ask though the staff were very obliging.
Also mushrooms couldn’t be ordered on toast.
The garden also needs attention.
A lot of this are just small things but if these were fixed they’d get a 5 but only a 3.5 today.

Leisure Self

10/10

Exceptional

22 Jul 2024

Geoffrey

Great old charm and character

6/10

Pleasant

30 Jun 2024

Scott

Couldn’t close the door to the bathroom. Half the TV channels didn’t work. Had to turn the air con up to 26 degrees before it started warming up. Very dusty side tables.

Business_and_leisure Self

10/10

Exceptional

15 Jun 2024

Michael

Beautiful finish in the dayco

Leisure Family

10/10

Exceptional

17 Apr 2024

Jane

Beautiful historical building

Business Self

6/10

Pleasant

14 Apr 2024

Tracey

Spooky

Bit of a spooky place to stay. Restaurant closed the day I was there which was the only reason I booked here. Bed old. Traffic noisy. Not somewhere I’d stay again.

Business

8/10

Excellent

03 Apr 2024

Nicholas

Friendly and professional staff, clean and tired rooms, nice and quiet, great location.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Greg

The room was easy to find,clean and tidy , excellent bathroom with rain shower. The only thing wrong with the room was the tv the reception on the tv was very terrible.

Business Family

8/10

Excellent

28 Feb 2024

DON

Beautiful building but cleanliness is as an issue

8/10

Excellent

09 Feb 2024

Donovan

The history of the grounds and building is amazing and to look at it as a school or children’s home it was an amazing building. As a motel it is dated but the bathrooms are amazing and the staff friendly. I enjoyed my one night stay

Business_and_leisure Self

8/10

Excellent

18 Jan 2024

Tracy

Quaint Motel

Pleasantly surprised, very quaint motel and our king room was spacious

Partner

10/10

Exceptional

08 Jan 2024

Genevieve

The property was so unique with loads of history attached.
We were sorry we didn't get to spend more time.

Leisure Partner

2/10

Poor

03 Jan 2024

jason

Double charge for room with abhorrent customer service

Self

8/10

Excellent

29 Dec 2023

DAVE ANTHONY

All good

Leisure Self

10/10

Exceptional

28 Dec 2023

Bryan

History of use. Good food and accommodation.

Leisure Partner

8/10

Excellent

01 Dec 2023

Stacey

In the church and there an Abbey

Business Self

6/10

Pleasant

07 Nov 2023

Richard

Not happy Jan

Hot water system was extremely noisy. Other patrons showering after a late night at a wedding. We were woken by the noise that happened 5 times after midnight.

Friends_and_family Friends

6/10

Pleasant

29 Oct 2023

Rebecca

Breakfast was good.

Leisure Family_with_children

8/10

Excellent

26 Oct 2023

Garry

We had a pleasant stay. Our room was clean and comfortable. An eclectic decor in some parts of the hotel was pleasing and bright. Staff were all welcoming. We would book again.

Leisure

4/10

Poor

15 Oct 2023

Kathryn

This box is not big enough! 1st room stunk like wet carpet cheap perfume & mould. View was solar panels & a wall. Lighting useless. Only usable light was in the fridge! The furniture was dark & worn with ripped chairs. The shower door had a note – don’t close the door as you would get stuck. Say what? The door to the bathroom was broken. The metal door latch was sticking out waiting to slice anyone who walked past. The lounge stunk of musk and I started to cough & wheeze. After sitting on it for 5 minutes I came out in a rash and started to itch. I think the chair had fleas. Got a new room. 2nd smaller room overlooked the carpark. Ceiling light and fridge light didn’t work. Looks like the fridge didn’t fit the cupboard so why not cut cupboard and leave the timber lying on the floor. To contact reception in person, if no one there, go outside use the A/Hours phone. The front doors are locked at 9 pm /9.30 pm and you have to use swipe card to get in. This is ok if the swipe card box worked properly. When changing rooms, they did not give us access to the new room for three nights. I had to keep going to reception. This hotel is in major need of maintenance with several lights, including Fire Escape lights not working, hanging off walls or flicking constantly. This could be the great building it looks like on the internet. But alas, looks are deceiving. My main issue is the smell. The lift is the worst place. It smells EVERYWHERE. All the time.

Family

8/10

Excellent

12 Oct 2023

Jonathan

q

8/10

Excellent

08 Oct 2023

Yvonne

Old historic property, clean and comfortable.
The lady on reception was friendly and informative,
Would stay again.

Leisure Family

8/10

Excellent

08 Oct 2023

Klara

I like interiors, decoration and wonderful atmosphere!

Leisure Partner

8/10

Excellent

07 Oct 2023

Enzo

It was well maintained and convenient

Business_and_leisure Partner

6/10

Pleasant

22 Sep 2023

Steven

The building appears to a former Abbey or Aged Care facility or similar institution. Fairly dated. Inadequately maintained, bizarre mix of decor. Needs reno or at least refurb. Friendly staff though a bit non-conformist (no staff identifiers). Breakfast was good. Isolated location, so surrounds are quite suburban. Close to the hospital. Reasonably priced though probably a bit high still for the facilities. The pool and pool gardens are a shocker.

Leisure Partner

2/10

Poor

11 Sep 2023

Lindsay

The worst motel I have stayed in for along time. The air conditioner did not work property usb charger did not work and carpet worn and frayed bed hard as a rock noisy

Leisure Partner

8/10

Excellent

28 Aug 2023

Stefan

Friendly and efficient staff

8/10

Excellent

27 Aug 2023

Budi

Location

Leisure Family

10/10

Exceptional

21 Aug 2023

David

Great food & bar facilities on site. Interesting regal style architecture & decore. Pleasant sitting areas. Nicely renovated rooms. Comfortable beds. I would go back if ever in the area again. Very pleasant staff. Thank you for your kindness.

Leisure Friends

8/10

Excellent

07 May 2023

Caroline

Lovely but a little dated

Leisure Family

8/10

Excellent

06 May 2023

Kate

Clean, quiet and comfortable. The towels seem tiny, why do hotels always have the smallest towels possible!?

Leisure Family

10/10

Exceptional

17 Apr 2023

Kathryn

The moment Marsha said Hello and Welcome, I felt like I'd walked into a friend's home. Helpful with directions (I didn't have a clue where I was just followed a voice on the phone). Understood my fatigue after returning from a long first day. Remembered my name which really impressed.
The quality of food coming from the kitchen was only succeeded by the level of customer service from the staff.

Business_and_leisure Self

10/10

Exceptional

16 Apr 2023

Claire

i

Leisure Family

6/10

Pleasant

20 Feb 2023

Elaine

This was a perfectly

4/10

Poor

20 Feb 2023

Margaret

Too close to the main road.
The bed was squeaky and there is no attention to detail in service quality

Leisure Partner

8/10

Excellent

23 Jan 2023

Adam

Helpful staff and clean rooms. Great dinner recommendation and option at the Family Hotel - excellent slow and low food.

My two sons and I stayed here for a brief stop-over, and it suited us well.

Leisure Family_with_children

8/10

Excellent

30 Dec 2022

wing

Nice and quiet stay during Christmas period

Quiet stay during Christmas holiday period. My room in Ground floor is \"walk to the pool\" with Gym.

The only thing is the water temperature in SPA is cooler than the swimming pool. Uncomfortable spa.

Partner

10/10

Exceptional

23 Dec 2022

Jeanette

There were a few things needed modernizing , step into shower, ,a microwave, a couple of powerpoints not working

Leisure

10/10

Exceptional

28 Nov 2022

Evangeline

I like that it look sold from the outside but has unique aura in the inside. I like everything, the room, its a quiet place.

Leisure Partner

10/10

Exceptional

16 Nov 2022

Vicki

I was so impressed with the staff.
I couldn’t fault reception staff.
They were extremely pleasant and helpful.
I am also extremely grateful to the housekeeping staff.
I left behind an Apple Magic Pen in the bed.
Not only did they not toss it into the linen bag with the sheets they handed it in to reception.
Thank you so much!!!

Leisure Self

8/10

Excellent

28 Oct 2022

April

Close to many places to have dinner .. some walking distance or a short drive . Rooms are large.

Business Self

10/10

Exceptional

16 Oct 2022

leo

Good for what was required by myself

Business

10/10

Exceptional

02 Oct 2022

MISS

My go to hotel in Maitland

So good, loved the bathroom! Definitely my go to hotel in Maitland. Has such a rich history

Friends_and_family Family

6/10

Pleasant

30 Sep 2022

Greg

Property is a bit tired. Shower leaked and we had to use towels to mop up water in bathroom. No soap in room on arrival and had to call reception 3 times for it to be delivered to room. Staff not overly friendly or welcoming. Had very limited tourist information on Hunter Valley wineries and Maitland, including no maps of the town. The best they could provide were several Google maps which were not very helpful.

Leisure Family

4/10

Poor

06 Aug 2022

Michael

The staff are very friendly however the food is terrible. Expensive and really poor quality.

Business Self

10/10

Exceptional

05 Aug 2022

Luke

I will be back

I really enjoyed my stay at Mercure, Maitland. The staff where great, the food was delicious and the room was clean and comfortable

Business

4/10

Poor

24 Jun 2022

Terry

Terry business trip

Beautiful old building, lovely renovations but rooms are not good. Bathroom excellent but No attention on room equipment or comfort. Curtains that cannot be opened, bed at 90deg to TV, no cable, Netflix nothing power boards everywhere just a mess.

Business

10/10

Exceptional

19 Jun 2022

Hilary

As it was an old convent just the history and the historic look was amazing they provided a catalogue on the history of the property beautiful place highly recommend it

Leisure Family

6/10

Pleasant

13 Jun 2022

Liz

Room was cold.
My welcome at reception wasn’t great.
Waited a long time to checkOut.

Business

10/10

Exceptional

29 May 2022

Roslyn

This property has been restored very tastefully and it wasa very pleasant stay

8/10

Excellent

22 Feb 2022

Terrence

The property is in excellent condition. The grounds need a little attention and my room was musty....needed a good airing. I cannot fault the cleanliness in general, just the room was a little smelly perhaps due to dampness.

Business Self

6/10

Pleasant

23 Jan 2022

Rachael

The staff were friendly and check in/ out was easy. The air quality in the rooms seemed poor, it smelt dusty. Older curtains, unable to open windows.

Business_and_leisure Family

8/10

Excellent

20 Jan 2022

Verified traveler

Nice and comfortable stay

Leisure Partner

10/10

Exceptional

28 Dec 2021

Darrell

Enjoyed staying here again.

Leisure Family

8/10

Excellent

25 Dec 2021

Claire

Beautiful Building

Leisure Family

2/10

Poor

21 Nov 2021

Sara

Very dirty, mov f my daughters room 3 times. I booked an accessible room, that was not provided.
My daughter was treated appallingly due to being disabled.

Leisure Partner

10/10

Exceptional

14 Nov 2021

Sam

Easy, fresh, quiet, just what was required for our weekend

Leisure Partner

10/10

Exceptional

27 Jun 2021

Verified traveler

Great sense of history. Very quiet, despite location just off major road. So much more interesting than a standard motel, yet with all the amenities that we could want.

Leisure Family

10/10

Exceptional

26 Apr 2021

Verified traveler

Enjoyed the stay, will be back. Unique property - quite a gem.

Leisure Partner

8/10

Excellent

27 Feb 2021

Verified traveler

The manager was super obliging, curteous and pleasant. He also greeted and served my hot breakfast.. he did my check in and served my drink at the bar.. seems like a one man show..but it was a monday night after all. I enjoyed the experience.

Business Self

8/10

Excellent

31 Jan 2021

Verified traveler

Room was ok breakfast was to dear for us overall everything was good

Leisure Partner

10/10

Exceptional

22 Jan 2021

Julia

Pleasant surprise

Lovely old building, beautiful comfy rooms and nice facilities- lovely pool, bar, etc

Friends_and_family Family

6/10

Pleasant

23 Nov 2020

Verified traveler

I was disappointed to discover the restaurant was closed on the night of my stay. I booked the hotel so I could have a nice meal on my last night of travelling. Ended up having hungry Jack’s as the hotel is out of town.
No mention was made at the time of booking about the restaurant being closed.

Leisure Self

10/10

Exceptional

10 Oct 2020

Verified traveler

great history in the building and nice and quiet m, good location

Leisure Partner

10/10

Exceptional

15 Feb 2020

John

Good well maintained property. Mercure usually do a good job. For a regional hotel, this one was very good

Friends_and_family Partner

4/10

Poor

11 Feb 2020

Verified traveler

While is was an interesting & historic hotel, the room smelt very damp & old despite the nice modern touches.

Friends_and_family Family

4/10

Poor

26 Jan 2020

Guests

Ptice wise is okay. Building, bed and the room was old accept the bathroom was kinda modern style. About to sleep around 10pm, open my quild and the inside sheet on the quild some kind of \"dried food\" inside the sheet is disgusting. The night shift person incharged saying, They cannot change the sheet at night but to move me to another room, so we moved. Then the single bed bed's head was making noise very bad every time I move arround. I think the bed head was not attach properly. Then around almost 12 midnight some kids was running around in the corridor, very noisy people talking. So, to be honest we are not having a good sleep at all. The good thing was we only stayed there for one night and moved to another hotel in New Castle.

Leisure Family

10/10

Exceptional

20 Jan 2020

Verified traveler

Friendly, + extremely helpful reception staff.
Good sized room..
Clean pool + surroundings.

Leisure Family

6/10

Pleasant

06 Jan 2020

Verified traveler

For the amount that it cost room was disappointing