Hotel San Carlo

10/10

Exceptional

11 Mar 2026

Maria Vereniz

Clean

6/10

Pleasant

09 Mar 2026

Dulce

Small room, tiny bathroom. Bed is uncomfortable. You can hear everything that happens in the adjacent rooms. However, location was great. Walking distance to all of downtown amenities

Family

6/10

Pleasant

09 Mar 2026

Lindsey

The room was clean, beds were very uncomfortable and hard, showers fluctuated temperature drastically to the point of it being in enjoyable, windows didn’t open and no way to change the temperature. Staff at front desk was lovely and friendly.

2/10

Poor

09 Mar 2026

Arden

Homeless everywhere, room was dirty, grounds were unkempt. Flat out scary

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Jeff

It was fun to stay in an old style hotel! The building is 100 years old and very charming!

6/10

Pleasant

07 Mar 2026

karapet

Yes

Friends

8/10

Excellent

07 Mar 2026

Michail

It was an interesting hotel. Overall, a good bang for your buck. It seems to be one of the oldest properties in the area and is a \"historic hotel\". The people were friendly and professional. The hotel and the room were clean. Everything is quite dated and at times, inconvenient (i.e. shower, faucets, furniture, rotary phone etc). The mattress/pillows were not very comfortable. The wifi was too slow / essentially not functional, but nowadays most people can hotspot off their phones and signal is strong in the area. But all in all, for the price, they did provide a clean and functional room.

4/10

Poor

07 Mar 2026

Lauryn

The hotel is in need of a desperate overhaul from the smell to the plumbing. The immediate smell of mildew and dampness makes your face scrunch. I had to buy an air freshener to plug in to the only wall outlet in the room - the bathroom. You can’t control the temperature either - I’m just glad there was no issue with the cool air because all you have is a ceiling fan. For the shower, the shower head was flimsy and just hanging there so you have to stand right up against the wall to get under the water. No matter what you set the temperature to, it will cycle from blisteringly hot to ice cold repeatedly and nonstop through the whole shower which made my shower 3x as long because I had to just stand there outside the water until it cycled back - just to notice the tub doesn’t drain well so you’re up to your knees in water. Would never book here again.

Self

10/10

Exceptional

07 Mar 2026

Paul

Yes

4/10

Poor

06 Mar 2026

Angelica

Do not stay here! It is downtown yes but there's alot of mentals/homeless right outside and they were yelling all night and kept us up. The rooms are obviously not the one's on the website and they're so outdated, beds are hard. Staff was horrible ipon check in & offered no advice on parking. She was also very rude. I had to park a block over and walk with my luggage at 345am which is not safe! Stay at a nicer hotel

Family

6/10

Pleasant

06 Mar 2026

nazarene

Rooms are very outdated. Actually the entire hotel needs to be updated. Staff was great and friendly. There are bars, restaurants, and places to shop all within walking distance.

Self

4/10

Poor

05 Mar 2026

Robert

The Wi-Fi did not work. The water mixer in the shower went from hot to cold to hot. The sink had separate handles for hot and cold. The TV did not work and had to be replaced.

My advice is stay elsewhere ! ! !

Partner

8/10

Excellent

05 Mar 2026

Rashawn

Historical hotel. Clean and priced good

10/10

Exceptional

05 Mar 2026

GAD

the staff was vert friendly

Self

4/10

Poor

05 Mar 2026

Michael

Nearby amenities were good

Self

8/10

Excellent

04 Mar 2026

Thomas

Good location for access to convention center, restaurants, ASU buildings and ballpark.

Self

10/10

Exceptional

04 Mar 2026

Julio Cesar Ornelas

Absolutely great location..!! Great hotel... Historical really beautiful if you like history..!!

Self

10/10

Exceptional

04 Mar 2026

Daniel

Hotel is in a great location in downtown Phoenix, very walkable to sporting arenas and Roosevelt Row. Hotel is very historic and I appreciate that they have maintained that vintage charm.

Partner

2/10

Poor

04 Mar 2026

Niya

Staff was terrible!!!! Old hotel falling apart!!!! No amenities!!! Homeless ppl everywhere!!!! The stench of urine and feces is in the air all around the building

Business

6/10

Pleasant

03 Mar 2026

rodney

Great location and price, but the property advertised that they had a pool. They do have one, but it was closed, and looked like it had been closed for some time. Not happy with the place.

Self

6/10

Pleasant

03 Mar 2026

Ron

Hotel, while on the historic registry in Phoenix, does need some update/cleaning - Staff is very nice and accommodating - restaurant attached is very good -

Self

4/10

Poor

03 Mar 2026

Kristie

Everything was old. The AC barely worked, there was rust in the tub. The surrounding area reeked of piss.

Self

10/10

Exceptional

02 Mar 2026

Eric

Clean

2/10

Poor

02 Mar 2026

Sarah

This place provided shelter and that was about it. The bathroom was so tiny I could barely turn around. The front desk staff were largely unhelpful. I had asked for extra pillows and they said they were out of them. I won’t be going back.

Partner

4/10

Poor

02 Mar 2026

Patricia Ann

The room was tiny. The closet area was bigger than the entire bathroom. Restaurant was closed on weekdays when I was there. Charming in some ways and full of Phoenix, but extremely outdated. Pool is closed off with a wooden fence, sundeck is surrounded by buildings so no sun or view except for brick walls. Faucet fixtures are original. Do not expect any amenities. Parking runs upwards of $40 a day if your stay is during a downtown event. All 3 nights during my stay, there were Suns games, limited parking, and ride share couldn't get to hotel due to traffic. Daytime staff was nice and cordial, but night staff was short tempered and rude.

Self

10/10

Exceptional

02 Mar 2026

Michael

Staff were excellent

6/10

Pleasant

02 Mar 2026

Paul

Staff was great!

10/10

Exceptional

02 Mar 2026

Katie

My family had a very nice time. We enjoyed the history of the hotel.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Felicia

Cute place to stay if you like that old style feel of a hotel. Lots of places to eat or get drinks near by. Only bad thing was the water in the shower, it was either super cold or scorching hot, could not get it at a normal temperature to shower.

10/10

Exceptional

01 Mar 2026

Londy

Everything was great

10/10

Exceptional

01 Mar 2026

Robert

Room was great and the service. Location had lots to do.

8/10

Excellent

28 Feb 2026

Richard

Checked in late, comfy bed, clean room. Several restaurants in walking distance.

Partner

6/10

Pleasant

28 Feb 2026

Melissa

Room was clean. However, the curtains were all torn with holes in them and the window was filthy - could barely see through it.
This historic property has potential and is in a central location but needs a full-full revamp.
All staff were very friendly, smiling and ready to help.

Self

8/10

Excellent

27 Feb 2026

Brandon

Great stay. Pool under renovation was the only downside

6/10

Pleasant

27 Feb 2026

Colin

Good location.
Nice firm bed.
Friendly housekeeper Ana.
Nice toiletries.

Self

8/10

Excellent

26 Feb 2026

Paul

Could never get the WIFI to work. But the staff are very nice and the room was as expected.

8/10

Excellent

26 Feb 2026

Felipe

No nonsense hotel and staff

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Kevin

Staff was courteous - Room was clean.

Disappointed the pool was not open.

Self

10/10

Exceptional

25 Feb 2026

Monica

Perfect hotel downtown, front desk staff is welcoming and friendly.
Beds are comfortable. The AC is controlled by the front desk so you need to contact them to change.

4/10

Poor

24 Feb 2026

Christine

Staff wasn't vey friendly when we checked in, they didn't explain anything about their Hotel, the room was ok but no AC and to turn on the water in the shower was hard to pull. The room was very clean. I wouldn'tstay there again.

Partner

4/10

Poor

24 Feb 2026

Dan

Room had no reference or ac. Parking garage wouldn’t allow cc use, only cash and then no $1 bill change so it shorted me EVERY TIME!!!! In 3 days it cost me $50 for parking. Ridiculous!!!

And when coming out of the parking garage on multiple nights I’ve got hookers and druggies in my face, homeless laying on the sidewalk. WTH????

Self

4/10

Poor

23 Feb 2026

Rohit

All the old-world quirks and charm in the world (which the hotel has in spades) cannot make up for the fact that the bathroom is lacking basic functionality - the shower temperature oscillates unpredictably between comfortable and scalding hot, and the toilet seat is placed so close to the wall and the sink that one feels uncomfortably sqeezed in between the two while seated.

Family

8/10

Excellent

23 Feb 2026

Sione

the stay was good had some walkin

6/10

Pleasant

23 Feb 2026

Russell

Ok, room. Old hotel so it is dated. Shower was small, as was the room. Works for laying your head down at night. Good food and good bar connected to it

8/10

Excellent

22 Feb 2026

Jacquelyn

Great deal for the price! Rooms were clean, though carpet needed replaced in the room i stayed in. There is not temperature control capability for the individual rooms, the temperature was okay for me - but be ware if you are a particularly hot or cold sleeper. There are no available outlets near the beds for charging phones and such. The staff was great and they were able to accommodate an early check in, and stored my bag prior to check-in so i could explore a but before check-in. The pool is still being renovated, based on reviews it’s been a few years since it has been available for use. Overall, the location and price was just right and i would absolutely stay again!

Friends_and_family Friends

4/10

Poor

22 Feb 2026

Nathaniel

The WiFi did not work in the room and it only worked in the lobby. This was a huge issue since I needed to work during my stay. The room did not have room controlled temperature. The tv was outdated. The rooms looked very old and not renovated. The only plus is the hotel is located in an area that is walkable to several attractions downtown.

Family_with_children

2/10

Poor

20 Feb 2026

Theunis

Very bad wifi. Very noisy.

2/10

Poor

19 Feb 2026

Kent

That building should be condemned. this is by far one of the most disgusting places I’ve ever walked into. The place is literally falling apart around you. Wallpaper, ripping, peeling, and bubbling everywhere. The bathrooms are an absolute joke. There was hair all over the pillows on my bed. The girl at the front desk talks so fast I couldn’t understand anything that she said. I checked out about four hours after I checked in as there was absolutely no chance that I was sleeping there. There is also no parking whatsoever.

Self

4/10

Poor

19 Feb 2026

Ryo

Dirty and no renovation at all.
Nothing good except location.

Business

10/10

Exceptional

19 Feb 2026

Samuel

Room was clean, bed was comfy, amenities were well stocked, shower was surprisingly nice, and the staff were friendly and helpful

Self

6/10

Pleasant

18 Feb 2026

Nick

Would be nice to have coffee on the ground level

4/10

Poor

17 Feb 2026

Jorge

It’s an old hotel that serves its purpose for the price. The best thing, and something most would care for, was the bathroom. And the location is prime! S a 2 score overall, a three stars all things considered.

8/10

Excellent

17 Feb 2026

Miguel

The place is alright, what I expected having seen pictures and read reveiws. Clean, quaint, somewhat comfortable. Maybe some new beds / mattreses and pillows would up it's standing. It was convinient to our needs and at a great rate comparing to the surrounding area. I've stayed in other \"Historic\" similar aged hotels and this one was almost no different.

Partner

10/10

Exceptional

16 Feb 2026

Lori

Room was very clean. It’s dated but it is a vintage hotel and is expected. Location was great. Quick walk to the arena.

6/10

Pleasant

16 Feb 2026

Gary

The room was okay....no general store and the rooms could be decorated more. The lobby looks undone and spotty with its look and feel. For such a old property with its history, you would think they would be more enthusiastic, bright and shiny at the check in desk. There is something about the hotel that is not conducive to patrons (providing maps, directions, letting people know what's going on downtown, places to go and see)...it doesn;t feel like a hub where when visiting the hotel is helpful in that aspect.

Business Self

4/10

Poor

15 Feb 2026

Lenora

Room and bathroom was small

No fridge or microwave..
Parking wasnt validated
encounter with the 1st receptionist at check in was not friendly

Leisure Partner

6/10

Pleasant

15 Feb 2026

Ladonna

Parking was scary there were homeless people and trash all
Over the stairs of the parking garage sense there’s no parking for the San Carlos. The carpets need replaced for they have a smell. The pillows were flat and hard. The mattress are too warn..,,,,

Leisure Family

4/10

Poor

14 Feb 2026

Luke

First off, the mattress was rock solid and not comfortable at all. Second, the wifi was unusable. Third, there was no way to deny the staff from cleaning the room while I was gone. Lastly, the room key cards were terrible. I had to get a new one three separate times because they weren't working. The staff said it was security, but if I can't get into my own room, what's the point? Just an overall terrible experience and will not stay here again or recommend it to others.

Leisure Self

4/10

Poor

13 Feb 2026

Syntia

Not worth the price, room was small, old and dated.

Business Self

10/10

Exceptional

13 Feb 2026

Christine

You must stay in this wonderful historic hotel that opened in 1928! Short walk to the Convention Center. The walls in the halls are filled with history and art. Famous people who stayed here like Marilyn Monroe and Clark Gable still have their stars on their suites. Staff are friendly and helpful. Very comfortable room and zero problems. The Mexican restaurant on the bottom level is the best I have ever eaten!! 😋

Business Self

2/10

Poor

12 Feb 2026

Elizabeth

I didn’t even stay cause it was a bad area

4/10

Poor

11 Feb 2026

David

Check-inn is like stepping into the past (late 1950's), No cable, only shows from the classic American tv early 60's, wifi does not work at all, the shower is chaotic it goes from warn to boiling in a matter of seconds. Conclusion, it probably was a great hotel in the 50's but for today's standards is extremely expensive for the poor service and confort you get. Won't stay there never ever again.

Business

10/10

Exceptional

11 Feb 2026

Lorna

Room clean, staff friendly and donut shop across the street.

Leisure Partner

6/10

Pleasant

11 Feb 2026

Mercedes

Hotel San Carlos is a nice stay if you are into the historic vintage vibe. The location is great-we walked everywhere, and there are plenty of great restaurant choices very close by.
The room was clean but here is where I took away two stars. The bed is awful and the shower was a nightmare. The bed was squeaky and felt like laying on springs. The shower is tiny and when someone in another room would flush the toilet the water would turn scolding hot. I had to jump out of the way a couple times. Also, I read on the website that parking was included- IT IS NOT. It’s $18 a day to park in a very sketchy parking garage behind the actual hotel.
Overall, I can complain for the price- but you are definitely getting what you pay for.

Leisure Partner

10/10

Exceptional

10 Feb 2026

John

Fun and funky, with lots of history and mystery. The room was spotless. The mexican place on the first floor is top notch. The pasole is out of this world.

Leisure Self

10/10

Exceptional

10 Feb 2026

Daniel

Room was very clean, was perfect for what I needed on my visit to Phoenix

Leisure Self

6/10

Pleasant

09 Feb 2026

Geraldine

This is a historic hotel which I thought would be a bit more updated. I gave it 3* because staff was helpful and the room itself was clean and comfortable. Crawling under a desk to plug in phone/electronics was not helpful. You had to pull out heavy nightstand to access those outlets on an electric strip at bottom baseboard. Yes there was an iron and ironing board in the closet, but no outlet. I didn’t find the outlet for the hairdryer until the morning I left—above the bathroom cabinet. If you are short, good luck. The central a/c cannot be changed as it is the same temp throughout all the rooms. The only way I could turn it off was to reach up and close the vent. I am 6’ tall. Even with a chair I don’t think a shorter person would reach it. There was a $100 incidental fee; however I have no idea what would be considered incidentals. The shower had a big and deep bathtub with a handheld shower that didn’t move from the wall but the showerhead could be moved up and down and sideways. The toilet was very low. Probably 15” high max, although it felt more like 12” high. Not great when you have mobility issues. Great restaurant across the street and one in hotel and another bar/restaurant a few doors down. Very loud between 12-3am and you could also hear conversations from other rooms. The rate was inexpensive. Spots in carpets in main hallway.

Business_and_leisure Self

6/10

Pleasant

08 Feb 2026

Stephane

staff super friendly... unfortunately ... no free bottles of water in the room
tv chanels not working
internet router way off the capacity range ... need to go on first floor to work instead in the room

and the bathroom OMG !!! the shower head is made for the Shcroumptf ... lower than 4 feet high for a big guy 6.2 !!! aie caramba .... and the faucet for the liliputian ...

Please make some investment and reno ... we our in 2026 !!! i understand the standard of 1912 / 1928 ... but com'on guyz !!! money money money !!!!!

Business_and_leisure Self

10/10

Exceptional

08 Feb 2026

Indigo

Room was fresh, clean. Staff were welcoming, courteous, and helpful. 1928 vibe—a 1928 chilled water faucet remains in the wall above an updated pedestal basin and faucet in the bathroom, which still features the small white honeycomb tiles of that era. You can sense the Flapper era throughout the hotel—the elevators have shiny copper doors.

Leisure Self

10/10

Exceptional

08 Feb 2026

Ralph

Everything about this historic 98 year old hotel was great except for their Wi-Fi which next to never worked - that was okay for me though because there were lots of doll spots in walking distance to chill at.

Leisure Self

8/10

Excellent

08 Feb 2026

Sarah

The location was great, we were able to walk to everything we wanted during our stay. But it is an older hotel and the rooms are not very large.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Tamara

Staff, amenities, clea room

8/10

Excellent

06 Feb 2026

Michael

Fun historic hotel with ultra friendly staff. The hotel and rooms were clean though my room had many stains on the carpet that lessened it's appeal. My only real complaint would be the plumbing. Taking a shower was difficult as it seems that anytime anyone in the hotel flushed a toilet the shower water would turn scalding hot!

Partner

6/10

Pleasant

04 Feb 2026

Zona

The hotel was nice and quaint. I liked the antique furniture. The parking was not so good. $20 for one night.
I liked the restaurant that was next to the lobby.

Leisure Self

8/10

Excellent

03 Feb 2026

Nichole

Great historic hotel! Great location too. Maid service every day, very clean. Little complaint, water temperature regulation needs work. Overall will definitely stay there again.

Business

10/10

Exceptional

03 Feb 2026

Krista

Staff was so nice & helpful. Very unique and true to the 1920’s.

Partner

8/10

Excellent

03 Feb 2026

joel

Appropriate for price. Less expensive than the nearby fancier hotels. A good option.

Leisure Self

2/10

Poor

02 Feb 2026

Fawn

I was called for Federal Jury Duty and they refused to let me cancel when the jury duty was called off ! The reservation was made because by law I had to be in downtown per the letter I received and all the reading I did online if I wasn’t there I’d go to jail but then the hotel refused to cancel

Business

8/10

Excellent

02 Feb 2026

Lisa

If you’re into historic hotels and the ambience- it is that. If you’re looking for modern convenience and space, it’s not. I enjoyed the stay and the front desk man was awesome!

10/10

Exceptional

01 Feb 2026

Jon

This place was charming - it had character - history, etc.

Business

8/10

Excellent

01 Feb 2026

Jennifer

Room was very clean, staff were friendly and helpful. We had a room over the pub, 4th floor, and that location was too loud for us. The city life was loud late into the night. The walls seem very thin at the hotel, we could hear the room next to us snoring all night. Very cool historical place and I’m glad we stayed there but I’m not we would again. I barely slept, but if city noises is something you can sleep through, it’s a great choice!

10/10

Exceptional

31 Jan 2026

JULIA

Awesome room, amazing staff, and everything was clean! Walking distance from the Van Buren which was awesome. My only complaint is that the hotel is freezing and there’s no thermometer or radiator in the room. Me and my girlies got low iron and we slept in a bile like hamsters to conserve body heat.

Friends_and_family Friends

8/10

Excellent

30 Jan 2026

Jo

The room was fine and the staff were courteous and helpful

Partner

10/10

Exceptional

30 Jan 2026

Janet

Super cute/quaint! nice staff and convenient to fun food options. Outside- typical downtown riff-raff and hipsters, felt uneasy coming from dark parking garage! Have to find parking!!

8/10

Excellent

30 Jan 2026

Lucille

It was good and desk clerk were friendly and helpful

Friends_and_family Family

6/10

Pleasant

29 Jan 2026

Bryan

It’s an old, quaint hotel. The bathroom is tiny, the walls don’t block any sound from adjoining rooms. However, it’s clean and the staff is excellent.

Business Partner

6/10

Pleasant

28 Jan 2026

Vincent

Dilapidated and lacking in many amenities: no parking, no breakfast, no (working) pool, no room temperature controls, no laundry. Multiple wacked out vagrants roaming the block including sleeping right outside the front door the ar

Business Family

4/10

Poor

28 Jan 2026

Daniel

Staff was very slow checking in (30 minutes) and didn't seem well trained. Rooms to hot with no control. Very dated.

10/10

Exceptional

27 Jan 2026

John

Yes clean rooms .house keeper does a good job.

Self

8/10

Excellent

26 Jan 2026

Tina

Hotel was great.... area around not so much

Business

8/10

Excellent

26 Jan 2026

Ran

Nice location

10/10

Exceptional

25 Jan 2026

shannon

Clean room fantastic guest service beautiful old well maintained historic downtown Phoenix hotel

6/10

Pleasant

25 Jan 2026

TIMOTHY

Nice towels, shampoo soaps, clean sheets.
But Bed was FIRM. Felt like grandmas guest bed from 60yrs ago. Needs a comfort topper.

Business

10/10

Exceptional

24 Jan 2026

Joshua S

Great location! Clean room!

Leisure Family

10/10

Exceptional

22 Jan 2026

jennifer

Location

Business

4/10

Poor

22 Jan 2026

Dannis

That was one of the hardest mattresses I’ve ever slept on! We could hardly sleep at all. There was absolutely no room in the bathroom. I saw fuzz bunnies on the carpet. We will never stay there again.

Partner

6/10

Pleasant

22 Jan 2026

Preston

Good stay. Nothing to complain about.

Business_and_leisure Friends

10/10

Exceptional

21 Jan 2026

Isaiah

Close to many restaurants and shops