Best Western Plus Spring Inn & Suites

United States , Houston - TX
Spring, 353 E Louetta Road
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100 reviews shown

8/10

Excellent

24 Apr 2026

Blanca I

I selected the property because of my allergies they do not accept pets, which was great for me however, they were painting the property and for the next two weeks will be under construction. It will be a good place to stay after they finish. The breakfast selection needs some improvement. Fresher ingredients instead of pre-pack alternative.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Erica

Nice

4/10

Poor

23 Apr 2026

Overall poor experience

Self

6/10

Pleasant

19 Apr 2026

John and Carol

AC was fine. Staff was friendly but mostly foreign with heavy accents (hard to understand). The breakfast was lousy.
The overall condition of the hotel was pretty poor. Dirty in bathroom, obviously needs painting.

Partner

8/10

Excellent

06 Apr 2026

Michael

Clean room, polite staff

Partner

6/10

Pleasant

27 Mar 2026

Gabriela

It felt like a soft opening. There were things that were not ready in the room after the remodeling. However, the step was very helpful and made us feel welcome.

Family_with_children

6/10

Pleasant

24 Mar 2026

Derice

I’m not sure if they have new owners but the entire place was under construction for renovations. The rooms didn’t even have numbers on them. The numbers were on blue tape on the doors. There was stuff everywhere when checking in. Not very welcoming.
I wish there would’ve been an option when booking to let me know it was under construction. We had the end room next to the stairs and the workers were in and out of the door all night letting the door close on its own which was loud along with all of them walking back and forth all night. So I didn’t get any sleep. It wasn’t comfortable and was not a great experience. The A/C in our room also never got cold even when turning it all the way down to 60/auto and it was 90 degrees in Texas over the weekend.
Internet and cable were provided but the tv channels did not come through clear.
I had to use the washer & dryer while there and there was only 1 of each. And the breakfast included the next morning was limited and the waffle mix did not taste good.
Everything was clean in the room (looked new) and the staff was very nice.

Family_with_children

6/10

Pleasant

20 Mar 2026

Fang

New hotel facilities finalizing their internal decorations.

8/10

Excellent

14 Mar 2026

Nancy

It was under renovation so some things were missing.

Partner

6/10

Pleasant

11 Mar 2026

Marcos

Place was okay still under construction breakfast was good though . Area was clean mattress was really hard .

Partner

4/10

Poor

05 Mar 2026

Katrina

It's under contruction. No closets, no gym, and you may find strange men in your room fixing things without notice. If you rent a room with a kitchen be warned, the kitchen is eauiped with 1 dirty lid and a used plastic serving tray, nothing else.
It was very clean with lovely wood floors and it's very quiet.

Self

4/10

Poor

24 Feb 2026

Maria

he entire hotel appeared to be under construction. There were workers walking throughout the property during our stay. The elevator was not operational, and we were required to use the stairs. Due to the ongoing construction and overall conditions, we did not feel safe remaining at the hotel and chose not to spend the night

Partner

10/10

Exceptional

20 Feb 2026

Miranda

Room was great

Partner

4/10

Poor

17 Feb 2026

Sean Anthony

Staff was great, but they were doing construction and renovations with no prior knowledge about it. Also I had to move rooms because my first rooms AC didn’t work.

Self

4/10

Poor

17 Feb 2026

Christopher

Room was not up to par. I booked a king suite and it wasn’t that. Why put a guest in a room that wasn’t completely refurbished?

Partner

2/10

Poor

15 Feb 2026

Rene

Do not stay here. This place is an absolute dive everywhere just stunk like food and the place was dirty. There are way better places in the area.

Business Family

2/10

Poor

14 Feb 2026

Nancy

The hotel was just bad under construction it smelled bad

Leisure Family

4/10

Poor

28 Jan 2026

Corey

The Hotel was under renovation, so it was loud. I also had Ants in my bathroom.

Leisure Self

6/10

Pleasant

20 Jan 2026

Melissa

Place was under

6/10

Pleasant

28 Dec 2025

Ozlem

Originally assigned room was not in good condition. Filthy carpet. We requested room change which was accommodated. Clean room and bathroom, but faucet was hardly letting water and showerhead was too low. You get what you pay for. Thank you to the staff.

Leisure Family

10/10

Exceptional

26 Dec 2025

DHEERAJ

Nice place

4/10

Poor

09 Dec 2025

Darren

Shower water was really warm but never hot. even turned all the way to hot. A very slow stream was all that came out of the sink tap. could barley wash your hands or brush your teeth. Food was pretty disappointing at breakfast. was not restocked. Would not stay here again.

10/10

Exceptional

07 Dec 2025

Abigail

Helpful staff.

10/10

Exceptional

06 Dec 2025

Michael

I enjoy the convenient location, accessibility from traffic, the great staff service, and the cost is very fair!

Leisure Self

2/10

Poor

16 Nov 2025

Mary

The water pressure was next to nothing. Could not take a shower.
The other customers were loud and slamming doors.
The night young lady at the front desk was not professional and did not make eye contact or smile the entire process. Not welcoming at all.

Friends_and_family Family

2/10

Poor

11 Nov 2025

Eulogio

When we asked for drinking water during breakfast, the receptionist was mean and said, if you want water, you can buy a bottle of water. I definitely do not recommend this hotel.

Business Family

8/10

Excellent

29 Oct 2025

Aaron

Clean room, comfortable, seating areas, and work desk. Very clean bathroom and refrigerator. The carpet could use a good cleaning. The staff were all very friendly and willing to accommodate as best as possible. Breakfast was fully stocked and set up nicely with plenty of continental choices. I would recommend this hotel. The parking lot is well lit and door locks are secure.

Business

8/10

Excellent

27 Oct 2025

Marlon

Outside of the Free Breakfast. Everything was as expected.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Faye

The hotel was quiet and clean. We had a problem with the TV not working. The front desk clerk Jamie came up to the room and checked it. Could not fiqure out the problem, so she found us another room. She went to the new room and check the tv and put the A/C on and brough us the key to that room. She went out of the way to take care of the problem.

Leisure Partner

4/10

Poor

25 Oct 2025

Miranda

The room was very clean it hotel was VERY quiet. There were two very broken pieces of furniture in the room though. You couldn't even sit in the office chair. It was broken in three places. And there was a broken 3 legged table next to the armchair that should've just been removed. Having clearly broken pieces of furniture in a room just makes the room look shabby. Also, the water pressure was terrible and the water in the shower took forever to warm up and then never really got hot .. just lukewarm. The beds were super comfortable and the air conditioning kept the room really cold, which we appreciated. Easy checkin. Good breakfast.

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Natasha

Room was clean and quiet. Water pressure on the sink was low.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

christine

We had a wonderful night and slept well was very clean and Great Customer service

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Beverly

Partner

10/10

Exceptional

13 Oct 2025

sydney

This is my second time staying at this location, i had late arrivals both times and check in was still so simple.

Business_and_leisure Self

2/10

Poor

11 Oct 2025

Analyn

I checked in almost 9 pm from the airport tired. I was ready to shower but luckily it’s alway my thing to open the duvet cover all the way to check for critters. Thank God I did there was a colony of red big ants under there and unfortunately I got bit on my toes because I already took my shoes when I got in. Took all my stuff went down stairs and demanded a new room! Worst experience by far!!

Business

8/10

Excellent

09 Oct 2025

George

My only issue with my stay was that the maid service was terrible. We got fresh towels every other day and the trash was not emptied regularly. we had 4 days of trash that built up in the room and bathroom.

Leisure Partner

10/10

Exceptional

06 Oct 2025

William

The room I stayed in did not have a kitchen, but everything was great. Air conditioner worked well bed was very comfortable.

Business

8/10

Excellent

05 Oct 2025

Doreen

One night stay.

The room was spacious and very clean, and the air conditioning worked well. Despite being by a busy road it was also very quiet.

Partner

10/10

Exceptional

02 Oct 2025

Guillermo

Great and friendly service

Business

10/10

Exceptional

29 Sep 2025

Jacqueline

Clean room. Working AC. Water pressure was a little low. Staff promptly provided extra towels. The waffle batter dispenser was difficult at times since the nozzle was loose. It could help to have cups of batter already out and ready to go. But the TX-shaped waffles were really good. Overall, we enjoyed our stay!

Leisure Family

6/10

Pleasant

28 Sep 2025

Alicia

The only issue I had with this stay is there were ants. There was a communication issue. The lady didn’t understand me when I was telling her that ants were in my room. Otherwise it was good.

Leisure Family

4/10

Poor

21 Sep 2025

Rolando

We found under garments in the bathroom I’m assuming from the previous guests. The A/C was not cooling, it was on constantly but room was humid all night. I think the rate was too high for the one night we stayed.

Leisure Family

10/10

Exceptional

21 Sep 2025

Ernest

Everything was great.

Business_and_leisure Family

10/10

Exceptional

20 Sep 2025

Edwin

Need better eggs for breakfast. The eggs are not real. At least it tastes like it. Overall it was a very good experience.

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Larry T.

Okay. Was clean and motel was okay but had very little staff on hand.

Business Partner

10/10

Exceptional

14 Sep 2025

DIANA

Very nice room for a good price. Great breakfast. Love the espresso coffee machine.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Elsa

Convenient location. Staff were friendly.

Business Family

4/10

Poor

07 Sep 2025

Verified traveler

Low water pressure room smelled room too crowded breakfast not too good but coffee was great staff friendly WILL NOT STAY HERE AGAIN

Friends_and_family Family

4/10

Poor

07 Sep 2025

Lynn

Definitely needs an update to building and grounds were not kept up. The building had a very strong musty smell to it even in the room. We could never get the pool doors to unlock with our keycard and then we started to not be able to get into one of the side doors with our keycard. It was very frustrating b cause we seemed to pay extra for having a pool.

Leisure Family_with_children

6/10

Pleasant

30 Aug 2025

Alicia

I enjoyed my stay. Only thing I didn’t like was the fridge was not working properly and there were ants in the room crawling around especially in the restroom.

10/10

Exceptional

10 Aug 2025

Victor

Nice

Leisure Family

6/10

Pleasant

10 Aug 2025

Renee

Staff was friendly. Door lock was tricky. Shower was luke warm. Bathroom door was unlevel so didnt open properly. Dim lighting. Very small pillows. Hotel phone didnt work.

8/10

Excellent

04 Aug 2025

Ben

Room had a little funky smell, but it wasn’t that bad.

10/10

Exceptional

03 Aug 2025

Doreen

It was fine

Ants inside and out

10/10

Exceptional

19 Jul 2025

Debra

Nice people. Nice place to stay

Business

10/10

Exceptional

19 Jul 2025

Debra

Great place for price

Business

6/10

Pleasant

10 Jul 2025

Susan

Upon arrival it took 40 minutes to check in.
The remote control for the TV did not work.
Wed morning after having breakfast the key would not open the door. Went to desk
The desk made new keys twice which did not work
the desk staff had to come up and change the battery on the door lock which wasted 45 minutes of our time. There is cigarette burns in the closet floor. Carpet in the room needs cleaning.
The nightstand drawers are glued shot
the doorstop in the back of bathroom door has lose screws it has sharp edges which cut the back of my leg.

The Sink is lose faucet has no water pressure neither does the shower
Elevator light is not working for 3rd floor
Mattress next to window has no support it sinks in the center.
The pool is full of algae and water was green.
The lobby chairs are full of stains and in terrible shape

6/10

Pleasant

08 Jul 2025

Loren

Anonymous

Rooms smelled stale and musty. They were clean and restocked. There was no internet, not the fault of the hotel, from a widespread outage so there was no television. Additionally without WiFi, cell reception was poor. The staff were friendly. The toilet would only flush at least an hour after the previous person had used it.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Jennifer

The bathroom has been updated with new fixtures and was very clean. The furnishings and carpet are old & worn out, especially the lobby which is the first impression. The staff was very nice.

4/10

Poor

22 Jun 2025

Marith

Hotel was clean, no problem with check in…. But there was a lot of noise, people slaming doors, laoud music and talking or fighting

Leisure Family

6/10

Pleasant

19 Jun 2025

Clint

It’s was decent and clean , had free breakfast..powdered eggs fruit and sausage and also oatmeal . They have a waffle maker as well and a nice espresso machine to make cappuccino and all kinds of stuff . The pool was green and I wouldn’t get in it at the time I stayed end of June 2025 . Workout room was pretty good with machines and plenty of free weights

Business

10/10

Exceptional

18 Jun 2025

Lim

Very professional

Leisure Family

2/10

Poor

11 Jun 2025

Wendy Karlin

I’ll start with what was good. The room was clean. First off, I was there for business, so internet was crucial. The internet was spotty at best. Had to use my phone as a hot spot for most of the time. The smoke detector in the room was just wires hanging from the ceiling. The pillows are the size of a throw pillow. They had black electrical tape on the bottom of the elevator button panel. Breakfast which was included was basically cold cereal or a biscuit. I do not recommend staying here.

Business Partner

10/10

Exceptional

10 Jun 2025

Janitchka

Just a quick weekend visit with my son

Just did a quick drive weekend stay with my son in Houston. Was about 10 minutes from him so worked out perfectly. Staff was courteous, place was clean, the room was spacious, nice lobby area. Didn't make it to breakfast cause the room was comfy.

Friends_and_family Family

4/10

Poor

09 Jun 2025

Verified traveler

Not the best. See pros and cons.

Pros
+right by Walmart
+close to food/retail
+free breakfast, fruit, eggs, oatmeal, cereals, waffles, breads, juices, milk
+black dude front desk super nice
+cleaning ladies nice and attentive
+higher ceiling in room than expected

Cons
-room smelled musty mildew
-carpet dirty my baby’s feet were getting grey just waking around barefoot 5 min
-saw a cockroach and a roly poly
-microwave was rusty inside(asked for a new one and they gave me another way better condition!)
-no cribs (even though online it said they had)

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

Ansylma

The convenience of the location and comfort of the room

Business_and_leisure Family

10/10

Exceptional

29 May 2025

Heather

Good hotel. Disappointed that breakfast didn't start earlier - we stayed due to our daughter playing in a softball tournament. Lots of restaurants and shopping close by

10/10

Exceptional

28 May 2025

Amber

Clean and breakfast has many options

Leisure Self

2/10

Poor

27 May 2025

Hallie

Police cars wet arresting someone in the parking lot, the lady at the front desk is overworked because she puts everyone on hold for long periods of time, promoting breakfast but only cook what they have in stock so you won’t get a full breakfast. Housekeeping never came

Business Partner

8/10

Excellent

26 May 2025

Yili

Sink water flow is very small to the degree that is almost not usable, shower water flow is good. Breakfast option is limited but adequate. There is hot and also cold drinking water available 24 hours a day and that is very convenient. Overall it’s a basic hotel with sensible amenities. We do recommend this hotel.

2/10

Poor

26 May 2025

Hector

It was a horrible experience and I will never come back to this place. The breakfast was horrible and nothing was replenished after it would finish. This hotel had frogs coming out of the side of the pool area and the key card door machine seem to be outdated as I would have to go and reassign my key cards.

Friends_and_family Family

8/10

Excellent

24 May 2025

Dawn

Staff was helpful, room was clean. Housekeeping was great. Was a great location.

Leisure Self

10/10

Exceptional

21 May 2025

David

Coming to Spring, TX? Stay at the Best Western!

I had a great stay while visiting family and friends in North Houston.

Partner

10/10

Exceptional

21 May 2025

Ansylma

I liked the convenience and location.

Leisure Self

10/10

Exceptional

17 May 2025

Dan

We needed an easy place to stay for a graduation. This hotel fit the bill and the staff stood out as friendly and fast.

Leisure Family

10/10

Exceptional

15 May 2025

Aimee

Nice room-good price

The front desk was attentive and the room was clean. A couple of things I noticed was that there was no hair dryer or mirror in the room. The only mirror was in the restroom. I also asked for q-tips and they didn’t have any. No biggie, just something I wanted.

Friends_and_family Friends

10/10

Exceptional

14 May 2025

Sandra

Very clean!

Leisure Partner

10/10

Exceptional

08 May 2025

Debra

Great place to stay

Enjoy this hotel. I have stayed several times for business. Actually I had to book another night even thought I just checked out this morning. Great location, quiet, clean etc.

Business

10/10

Exceptional

08 May 2025

Muhammad

Great time. Most comfortable bedding. Slept like a baby

Business_and_leisure Friends

6/10

Pleasant

03 May 2025

Cheryl

So what do you want me to do

The first day we were there we just told the housekeeper that she didn’t need to clean the room today but that we just needed new towels and shampoo. That translated to she never made our bed and 1/2 the days we were there we did not get any shampoo or conditioner We needed an ironing board because our room had an iron but no ironing board so I went down to the front desk because neither of our phones were working in the room and the front desk clerk said “what do you want me to do I have a full house. I don’t know what room I could take it from” and that was it. Never helped with the phone or anything. So the next day we went down again to the fro t desk because our phones did not work and he gladly gave us an ironing board but nothing he can do about the phones. Customer service was not that great. He told me the manager would be in tomorrow. I thought I should not have to a third time explain our disappointment with these items and they were never remedied. We go to IAH every year and probably will not be using this hotel again

Business

10/10

Exceptional

30 Apr 2025

Xenia

Nice location safe and comfortable

Business

8/10

Excellent

28 Apr 2025

Jose Dan

Breakfast could be better.

8/10

Excellent

21 Apr 2025

Edith

Room was good but my light bulb were flickering and was barely light at the room, food was okay. We love the pool and fitness area, the only problem is the staff the front desk, they are not sociable they didn’t have the kind to tell me where the elevator was or at least how to get to the room, lady at the breakfast area (employee) was more nice than the front desk ppl..

Business_and_leisure Family

10/10

Exceptional

20 Apr 2025

Angela

Enjoyed the accommodation from hotel. Shopping across the HWY.
Not happy with Orbit. I have used Orbit for over 15 years, I tried to cancel reservation, a week prior to the date it was denied. Very unhappy with Orbit, paid for a room that I did not use.

Leisure Pet

8/10

Excellent

18 Apr 2025

Adriel

Everything was organized and clean

6/10

Pleasant

14 Apr 2025

GERMAINE

Adequate for 2 nights visiting family in town. Breakfast acceptable. Our room was missing one nightstand (and lamp) and ottoman. I had to use the desk chair as nightstand. Water pressure on shower not good.

Leisure Partner

10/10

Exceptional

12 Apr 2025

Da'Norris

Close to my kids

10/10

Exceptional

12 Apr 2025

Da'Norris

How close it was to my kids

Business Self

6/10

Pleasant

09 Apr 2025

Shanon

No hot tub.

Business_and_leisure Partner

10/10

Exceptional

30 Mar 2025

Nashae

Hotel was great for the price. There is a shopping center across with store like Walmart. This was good because I forgot items like lotion. The room was clean and spacious upon arrival. Rooms were cleaned daily. The breakfast was the basics but very convenient and good. Was there for 4 days it was the basic food but goods for a quick bite. Only thing I would say can upgrade is the meat being provided. I don’t eat pork and that was the only meat option when meat was available. Overall great experience no complaint. Staff was helpful and great! Travel frequently down to Texas and this is the hotel I will continue to use

Leisure Partner

10/10

Exceptional

28 Mar 2025

Everett

Great

Amazing

Friends_and_family Family

2/10

Poor

25 Mar 2025

Paul

Don’t stay here

Leisure Family

2/10

Poor

20 Mar 2025

Leanne

Disappointed

There was no hot water. The tv didn’t work. When I tried to contact the front desk the phone kept cutting out.

The desk staff weren’t friendly at all hardly said two words

Friends_and_family Family

10/10

Exceptional

19 Mar 2025

Latonya

Cleaniness

Leisure Family

4/10

Poor

17 Mar 2025

Sean

We stayed 3 nights with a child we never got our room cleaned not once..no soaps in bathroom.. had to walk down to get more towels and toilet paper..worth $20 a night

Business_and_leisure Family_with_children

10/10

Exceptional

17 Mar 2025

Earnest

The staff is HIGHLY accommodating and very polite and attentive .

Leisure Partner

4/10

Poor

15 Mar 2025

Wayne

Rooms needed some repairs. Breakfast was great! Location was good.

Leisure Family

8/10

Excellent

14 Mar 2025

valda

Quick overnight stay

It was clean, comfortable 1 night stay.

Business

10/10

Exceptional

13 Mar 2025

Lisa

Didn't have coffee, coffee cups or sugar/creamer in room & water pressure in bathroom sink was very low. We only stayed 1 night, so it was ok. Clean & comfy room which is most imporrant

4/10

Poor

12 Mar 2025

Verified traveler

Not too good of experience

They gave me a room and it was occupied. After changing the room I got assigned another room and discover in the morning I did not have towel.

Business