Name: Holiday Inn Express Houston North Intercontinental
Address: 125 Airtex Drive, Houston, 77090, US

6/10

Pleasant

28 Jul 2026

Tawana

Pros: We arrived an hour and a half before check in and our room was ready (4d/3n). The front desk staff Melissa and Gabi were very helpful and accommodating with our requests. The room was clean and the bed was comfy. One side of the curtains did have holes in it, but that didn't take away from the aesthetics. The shower water was hot and pressure was superb. I loved that they have Dove products body wash, lotion, shampoo and conditioner on the walls. I loved they had handrails in the tub. The room also came with a blow dryer, iron/ironing board, fridge, microwave, and good selections on the TV. Loved having a couch in the room, a desk with chair and a luggage rack. Had alot of the amenities to feel like home away from home. The hot breakfast in the morning had a nice selection to satisfy any diet. The biscuits and gravy was delicious, oatmeal was scrumptious.

Cons: The hotel advertised shuttle to/from airport, pool, hot tub, and breakfast. When we arrived at the airport, we called multiple times for pickup and the phone line wasn't working. We had to take an Uber to the hotel. We were requesting a credit, but we needed a late checkout so that balanced out. Upon trying to go the pool, it was dirty with bugs, leaves, and debris. We had to ask several times for it to be cleaned to be usable. The hot tub jets were not working, so there was no bubbles. I understand that keeping an outside pool clean is difficult, but it can be better managed by the staff.

10/10

Exceptional

26 Jul 2026

Moises

Well maintained, the hotel was excellent for the stay we had, only issue we had was the pool was out of order, maintenance came and cleaned the pool, but guest weren't allowed in for a week after the clean, my kids wanted to swim while we were there, but no luck

10/10

Exceptional

23 Jul 2026

cheng yu

Good service

6/10

Pleasant

16 Jul 2026

Mildred

Far away from airport old building didn’t feel safe in the area

Self

2/10

Poor

12 Jul 2026

Tamikia

There was only one thing to like about the property, young lady at the front desk although she seemed far removed and really unbothered. She was respectful and professional. The front lobby is clean but it still has a smell. My room didn't have soap the air conditioner didn't work the couch was horrific the pool was Green and dirty. They shouldn't advertise a pool if it's not usable. I was up all night with the air conditioner sound like a truck engine but did not work at all. She compensated me with 2,000 points to my ihd account, but said that she was unable to do anything else. The owners are managing many properties so they can't help. They're not managing this one that's for doing sure. I don't know why hotels would operate this way.

2/10

Poor

08 Jul 2026

Michelle

We had 3 people staying in the room. Only got 2 towels and the toilet paper was only half full. No extra's in the room. We had to use tissues.

Family

10/10

Exceptional

20 Jun 2026

Janet

The property was close to restaurants and included a fresh breakfast.

Self

2/10

Poor

19 Jun 2026

Ashley

Breakfast was great, the staff was amazing, the property was not well kept, beautification definitely needed.

Family_with_children

4/10

Poor

18 Jun 2026

Lucy P

The only positive thing I can say about this place is the staffs, very nice and helpful. Everything else terrible. The place doesn’t look as the picture. My room was not cleaned for days, I had to ask the front desk then they texted a staff to come to my room. I just had to ask for fresh towels and toilet paper myself. The toilet makes very very loud noise when flush. The shower makes loud noises when turned on. The light was flashing but the staffs addressed it right a way when I told them. I’ve never encountered anything like this. The next day the cleaning staffs came around 9 AM, why so early? Don’t they have the policy to check out at 11, that’s when they start cleaning? I told the lady I’ll be out of the room in an hour and she said she came back but never return, again, my room was not cleaned, no fresh supply. I think Holiday Inn is old now, not like the old days, not running well. I will not book with Holiday Inn again.

Family_with_children

10/10

Exceptional

13 Jun 2026

Darlene

Breakfast wasn’t that great. Parking was awesome. Gated parking. Rooms were clean and beds comfortable.

Friends_and_family Friends

6/10

Pleasant

11 Jun 2026

Tremayne

They have a second building that's not connected and you'll have to walk to the main building for the exercise room, breakfast or and other amenities it was a little inconvenient considering that it rained every day

Family

10/10

Exceptional

05 Jun 2026

Darlene

Every thing was great. Free parking was wonderful.

Friends_and_family Friends

8/10

Excellent

01 Jun 2026

Dawn

Room clean 106
Breakfast was very good many options.
Parking easy

Partner

10/10

Exceptional

30 May 2026

Dian

At first, the room was well prepared but a day after, two days after, there were no clear towels and the room was not cleaned either. Breakfast area was great. The front clerk was great and the parking was great and the property was clean.

Partner

10/10

Exceptional

22 May 2026

Catherine

It had a waterline break in the hotel when I was there. The lobby was flooded. The next day it was fixed. Looked like nothing happened. Staff was slow to bring towels.

Self

6/10

Pleasant

20 May 2026

Cyrus

needed shuttle, which was hard to schedule , no amenities

Family_with_children

4/10

Poor

14 May 2026

Alyssa

The staff were kind and seemed to be doing the best they could with what they had. The property was in bad shape. Even with some renovations, it seemed like a bandaid over a broken bone.

Self

2/10

Poor

09 May 2026

Brian

Nasty roach invested

Self

8/10

Excellent

26 Apr 2026

Wendy Kaye

They were renovating the 4th floor

Partner

10/10

Exceptional

26 Apr 2026

IVETH TERESA MARQUEZ

Todo buenísimo!! Hotel , Staff transporte al aeropuerto.. excelente!!

Family_with_children

6/10

Pleasant

23 Apr 2026

Cristina

The staff was very friendly. The breakfast was good. Unfortunately the hot tub was cold and wasn't working properly

Partner

2/10

Poor

23 Apr 2026

Mitchell Roland

Very old and dated. Rooms were musty and had a weird smell. My kids didn’t want to use the bathroom because it was dirty.

Family_with_children

10/10

Exceptional

22 Apr 2026

Jocelyn

Stayed in the second building they have due to remodeling but rooms clean and nice. Staff was friendly and very helpful.

Friends

4/10

Poor

19 Apr 2026

Marlon John

Although there was a pick up sevi

6/10

Pleasant

16 Apr 2026

Patricia Dawn

It was a little disappointing, no plug in in the washroom. The property was getting run down. Definitely needed a renovation.
But the employees were wonderful

10/10

Exceptional

15 Apr 2026

Emmanuel

The property was nice and the staff were friendly.

Partner

8/10

Excellent

14 Apr 2026

Vicki

We were early, just off cruise, they locked our bags up in the office, which allowed us to do other activities.

Family_with_children

10/10

Exceptional

10 Apr 2026

Heather

Quite happy!

8/10

Excellent

10 Apr 2026

Mary

Parking was behind iron gates and seemed secure. The room is very close to highway noise all night long. Renovations going on in rooms but lobby looks new. The free breakfast was the best one we have seen in any hotel

Partner

8/10

Excellent

10 Apr 2026

Marisol Amanda

Nice place to stay

8/10

Excellent

09 Apr 2026

Trissie Faye

The lobby did not have any change to utilize the laundry??

Family_with_children

2/10

Poor

08 Apr 2026

Ryan

This place was partially renovated, the bathrooms were original and painted over. The shower head was 5 ft high. The pool is not heated. They did vacuum the halways, though the carpet was so gross it probably wouldnt have helped. The AC unit sounded like a jet engine both us and my partents had to sleep with out it on as it was too loud. Breakfast they ran out of coffee, and other items. The staff were indifferent to any of our issues. I would highly recommend finding another hotel.

Family_with_children

10/10

Exceptional

06 Apr 2026

Christopher

Everything was great clean pool
Great breakfast

Self

10/10

Exceptional

06 Apr 2026

Alexis

shops nearby

Family_with_children

10/10

Exceptional

06 Apr 2026

Delisa

We called the hotel as soon as we landed approx. 5:30 am and they told us where to wait and the airport shuttle came promptly. We were early so we knew we had to either wait or let them keep the bags until later. We were very fortunate and managed to get into the room a bit earlier-thanks to the receptionist. The breakfast was welcome and enough- sausage, eggs(varied each day) , potatoes, bread, pancakes, bagel, muffins etc everything wrapped since it is a self serve.There was also the cereal, oats etc, fruit, yogurt and drinks-juices, tea, coffee. Rooms were clean and tidy-it's only the corridor that seemed untidy as if no one ever used a vacuum there. But I know they were doing some work there so maybe that was the cause. There is a small pool - didn't use it but it seemed ok. There was some small work being done there as well. I would definitely stay there again since the price and amenities were good. There were lots of eating places nearby (within walking distance and on the same side) Cracker Barrel, Jack in a box, Whataburger. On the other side of the road a grocery, Popeyes and other eating places.

Family

8/10

Excellent

05 Apr 2026

Margaret

Stayed here one night after a cruise. We did not use the wifi, pool, fitness centre or shuttle, but did not hear any complaints from other visitors. The hotel is older but has had some cosmetic updates with some still in progress. The beds were comfy, the shower pressure adequate, the free breakfast has a decent selection of food and beverages (real protein!) and the staff were all great and friendly. The secure self-parking is a nice feature too. Hotel is also quite convenient to IAH airport.

Family_with_children

2/10

Poor

30 Mar 2026

Shanika

Okay

Self

10/10

Exceptional

29 Mar 2026

Hermidly

Very clean great staff and good breakfast

6/10

Pleasant

29 Mar 2026

Cheryl

room was not clean, couch in terrible condition

10/10

Exceptional

28 Mar 2026

Jim

Room was nice and shuttle van was good

4/10

Poor

27 Mar 2026

Yakov

No luggage carts are available. There was a construction in front of the elevator on the 2nd floor and we were suggested to use the stairs and carry our luggage, though i'm walking impared. Eventually, we were given a room on the 3rd floor. The corridor was very dirty with a lot of debris.
After breakfast, we told front desk that we will be leaving in 20 minutes. They told us to stop by to check out when we would leave. This resulted in carrying luggage back and forth on the 1st floor.
On a positive side, the breakfast was excellent.

Family

10/10

Exceptional

27 Mar 2026

Danielle

Room was nice and clean. A little dated but not bad really. Staff & breakfast were both good.

Self

6/10

Pleasant

26 Mar 2026

Roger

Older hotel in need of updates however appeared to be clean and comfortable

Self

4/10

Poor

26 Mar 2026

James W

It's in a pretty tough area of town. The rooms were ok but the hallways and area were a mess because of construction

4/10

Poor

26 Mar 2026

Ben Rex

Room just seemed gross. Run down, mildew in the bathroom, needs paint caulk and a good overhaul. Gate was annoying but I guess it kept the car safe because the crack heads roam at night over there. Pool is nice but far away from the second building. Pics were misleading. This place was a dump.
Breakfast was decent but out of most things unless you’re there earlier than 7. Should’ve stayed st la Quinta again instead. Not worth the money I paid. People fighting in the hallways. Felt like a crack house

6/10

Pleasant

23 Mar 2026

Kathleen

The hotel is very rundown, but is in the midst of renovation and should be nice when done.

Partner

10/10

Exceptional

23 Mar 2026

Nayaly

The gym could use more machines but was decent overall

Friends

6/10

Pleasant

22 Mar 2026

Brinda

The property was clean and offered a great breakfast and shuttle service to and from IAH.

4/10

Poor

22 Mar 2026

Timothy

The property was torn apart for some sort of restoration but that left us walking around a construction zone. The room itself wasn’t very clean either and the pull out bed looks like it’s been peed on for the last 8 years.

Family_with_children

10/10

Exceptional

21 Mar 2026

Seth

Nice room and decent breakfast.

8/10

Excellent

20 Mar 2026

Leticia

place was great! breakfast was amazing! friendly staff.

Family_with_children

2/10

Poor

18 Mar 2026

Richard

The property was under construction. The housekeeping was not cleaning up after the construction crew. Whitney the night receptionist did not notify us that the elevator from the second floor to the third floor that was operating. However, when we got to the elevator, it had a sign that said use the elevator to the second floor and then walk to the third floor. We are handicapped. When we went to ask the receptionist about it she said oh you can use the elevator. Ignore the sign. So because she was too lazy to remove the sign she was making people walk from the second floor up the stairs to the third floor.

2/10

Poor

18 Mar 2026

Jacqueline

Filthy! Sofa in our room reeked of urine and looked like they stole it off a porch in Alabama!

I couldnt believe Holiday InnExpress would allow its brand on a property this bad. Heck, I doubt even Motel 6 would brand this place. I expect a sign outside that offers hourly rates!

Partner

6/10

Pleasant

18 Mar 2026

Jessica

The room was clean cant complain about that in the other hand the pull out bed the mattress was in a very bad condition the room did not had sheets of blankets for that bed had to go to reception to get some ask for two blankets but they didn't have more. we check out at 9:00am and I receive a phone call around 3:30 pm to tell me that some one was still in the room if I was extending my stay i was like Im sorry we check out at 9:00 am

also the night we check in the y give our room to someone else the man was trying to open the room because they give him the wrong room #

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Rebecca

Room was clean. The shuttle to airport was convenient.

10/10

Exceptional

17 Mar 2026

Eric

Comfortable room. Helpful staff. Decent breakfast.

My one complaint is that I waited almost 3 hours for the shuttle from the airport after calling several times.

Self

10/10

Exceptional

16 Mar 2026

Anthony

Rooms are very clean, the staff was very nice and friendly. The pool is very nice but that hot tub was not working and the gym is very nice. Overall this is a great hotel

8/10

Excellent

15 Mar 2026

Zachary

We really just came to sleep for a few hours after our late flight. Breakfast was acceptable, airport shuttle was great, room was decent.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Joseph

Breakfast area was large and well-lit, overlooking the outdoor pool. Too bad the pool and hot tub were closed. Renovations made some things lacking. Like no closet rods to hang clothes in the room. Parking was difficult on Saturday night.

Family_with_children

6/10

Pleasant

15 Mar 2026

Dontina

Hot Tub was not working and the pool was not heated as described would have booked elsewhere if this was known

Family

10/10

Exceptional

15 Mar 2026

Vanessa

Good

Self

2/10

Poor

15 Mar 2026

Luis

Hotel under construction, smell of weed, dirty, ev charger not working, water leak on shower, mattress with a hole on it.

Partner

10/10

Exceptional

14 Mar 2026

Emma

It was good for a night stay.

Family_with_children

4/10

Poor

13 Mar 2026

Steven

Room had been remodeled but was very well worn. Hotel is not in a great part of town for families.

Family

6/10

Pleasant

12 Mar 2026

Elena

The only downside to the hotel was that the shower was dripping and we had some mosquitoes in the room. Other that that was a comfortable stay, the hotel is near I 45 so it’s quite easy to drive around. We did around 50 minutes to the space center and most of the other places we visited. 20 min from airport .

8/10

Excellent

12 Mar 2026

Mark-Anthony

Breakfast was excellent, lots of choices. The staff was friendly and very helpful.

Family_with_children

2/10

Poor

12 Mar 2026

Trisha

It looks like they took 2 run down motels and slapped a Holiday Inn Express sign on it. Yes, 2 buildings for the same hotel. It was terrible.

Family

6/10

Pleasant

10 Mar 2026

Princess Camry

The hotel said it was doing renovations but i couldn’t tell. When booking, kids should not be put in an adjacent room near someone else. They were screaming and crying like an adult was harming them for hours. I had to keep calling the front desk. The shuttle was good but maybe they should clean them up as well.

Friends

4/10

Poor

10 Mar 2026

Ambra

I booked my stay from the 5th to 9th at one Holliday Inn Express Location in Houston. Upon arrival, I approached the front desk to pay for my hotel stay in advance, I was then advised by the hotel manger by the name of Vanessa who assisted with my checkin and gave me their statment upon payment, to which made no sence after calculations showed I was charged an additional 140.00 charge which made my total amount stay 618.00 for a 3 star quality hotel (google is not telling the truth) when as the Manager Vanessa why is there an upcharge of additional 140.00 for a reservation I booked a month in advance? (feb 5th) Mangers reply was [you will need to contact your third party vender] so Called Expedia Sarphak on 03/05 regarding over payment of booked hotel stay at Holliday inn express $494.65 when my balance ŵas as is in my statment 478.00 - 97.00 deposit should've been 381.00 estimate. After explaning this with Sarphak thru Expedia was advised there sending this case for review and please allow 72hrs never recieved a response. I this kind of service is unacceptable for your company. As well this is the irresponsible marketing and it should not be accepted to any person who wants to book within your company. Having hidden fees? I thought that if you book online and you put a deposit down on for it, then the price is locked, PERIOD!!! This honestly, is unacceptable her Expedia as well as Holiday Inn and I will never book with either parties again.

2/10

Poor

09 Mar 2026

Michael Todd

Room was filthy with huge dust bunnies, hair and popcorn on the floor. Had hair in the bed. Bathroom was gross with hair on floor and tub. The darkening shades had numerous holes in them. Did move us to new room next day and room was not as filthy but we did have to clean toilet seat ourselves with hand sanitizer as something was all over it and also had to wipe down end tables. The shower also would not stop leaking.

Family

2/10

Poor

08 Mar 2026

Stephanie

Staff was helpful but the condition

8/10

Excellent

07 Mar 2026

Felix

This place is more then a little worn out, needs some work!

2/10

Poor

05 Mar 2026

Serena

Bathroom toilet set needed to replace. Air conditioner was loud hard to sleep. Floors on the 4th floor were just add so you couldn’t take the elevator to that floor. Walls unfinished. The was being remodeled and I should have never been assigned. Housekeeping only added new towels for my five nights

Friends_and_family Family

4/10

Poor

05 Mar 2026

WILLIAM

The property was not very clean, hallways and elevator. We’re terrible with cleanliness no amenities in the room besides coffee my particular room had no place to hang up clothes. The girls on the front desk were very friendly and courteous in the morning. The breakfast bar was not taken care of the way. It’s usually done at other Holiday Inn express we had to wait over 20 minutes to get fresh food after everything had been eaten.

Self

6/10

Pleasant

05 Mar 2026

Terri

I was informed there was no Airport Shuttle so had to use ride share to get to the hotel. There is rust etcetera on the bathroom fixtures - and some really annoying (HVAC) sound that runs for about 5-10 minutes and then shuts off - and then runs again right around the time you just fall back to sleep - Staff was fabulous though

6/10

Pleasant

04 Mar 2026

Randy

Friendly staff easy check in

8/10

Excellent

02 Mar 2026

Anita

The room was spacious, comfortable and clean. The staff was courteous and friendly. Airport shuttle was comfortable.

Partner

4/10

Poor

28 Feb 2026

Brian

Too many things to list but some for examples. Was told 20 minutes for airport shuttle and it took 55. Hotel would not answer phone when I tried calling to check. Shuttle driver was having a bad day because his car was broken into at the hotel that morning. Elevator out and we are on 4th floor. Ask for housekeeping and was told just to make sure tag was not on door. No one showed up then I was told I had to request it. Which I did at desk when I was told I didn’t need to request it! Hotel room door not locked when I first got to room. Key cards did not work not once but twice! Hotel is under construction and looks horrible. On the positive side bed was comfortable and they have a good breakfast. Staff was nice and understanding about all their shortcomings.

Family

6/10

Pleasant

28 Feb 2026

AMANDA

Staff was nice, and breakfast was good. The hotel is kinda hit up, honestly - they're in the middle of renovations that don't seem to be going that great. Our room was clean - no bugs, no hair, etc., but it had a bit of a \"stank\" to it... like old people smell?? Idk. Decent place to crash before our cruise. 3/5 stars - Whataburger LITERALLY right next door though so that definitely helped.

Partner

10/10

Exceptional

27 Feb 2026

Katsuya

Breakfast was good
Two Buildings are little confused and constelaciones going on but not bad.

Self

6/10

Pleasant

27 Feb 2026

Thom

Asked for a room with minimal walking. Bad knee. Was given the room furthest from the elevator in the adjoining building on the 2nd floor. 👎😕

Self

10/10

Exceptional

26 Feb 2026

Robert

Yes all the staff there were friendly and above helpful

Partner

2/10

Poor

25 Feb 2026

Jasmine S

1st & 2nd night kids running & yelling down the halls as if it was a park rather then a place people tried to rest/relax. The smell on the 3rd floor once exiting the elevator was terrible that even the inside of our room AC unit began to produce that smell after turning the AC on for 30-min. On our final night an event was going on when we arrived back in the evening and almost did not find parking. This was frustrating as we were exhausted & cold since 2 of the 3 back door did not work with our access card, The appearance inside of the room was worn down and dark colored that was not pleasing. This site was not the best and overall I would never stay here again.

10/10

Exceptional

22 Feb 2026

Lorraine

Staff was extremely friendly, room was clean, and bed was comfy. The airport shuttle ran constantly and the most I waited for a shuttle was less than 5 minutes. I will stay again, the next time I am in Houston.

Self

8/10

Excellent

17 Feb 2026

Michele Dawn

Nice for the price big rooms comfy beds & clean. Great breakfast. Not a lot to do in the general area. So quite a bit of Ubering around Houston. That said still worthwhile for the price point.

10/10

Exceptional

16 Feb 2026

Jaslanie Xavier

Nice place to stay, it's right in the center...most things we needed was nearby & i loved it

Leisure Partner

10/10

Exceptional

15 Feb 2026

Cesar

Friendly staff and close to airport

Leisure Family

6/10

Pleasant

15 Feb 2026

Myra

The room was in good conditions. It may be time to upgrade or purchase new mattresses. The bathroom shower wouldn't stop dripping. It did have all the amenities as coffee maker, refrigerator and microwave. We stayed on the 4th floor it was under construction. Surrounding area did have a few fast food places which was convenient. It was a good stay.

Leisure Partner

8/10

Excellent

15 Feb 2026

Gloria

Nice, clean, close to airport

Business

10/10

Exceptional

13 Feb 2026

Theophilus

Good

10/10

Exceptional

12 Feb 2026

Leanna J

Room was spacious and clean. Great kitchen. The breakfast was good. Standard. They did bring out amazing peanut butter cookies in the evening.
The only thing that would have improved the stay would be to have access to information about restaurants, shopping etc in the area since we didn’t have a car. Google wasn’t that helpful. Maybe the people at the front desk could provide a bit more guidance and highlight what is near. I would return.

10/10

Exceptional

12 Feb 2026

Ana Maria

I felt very comfortable while staring at this location. One thing I loved was the need. It was extremely comfortable and slept better than at home. The room was also very clean and cozy.

Leisure Self

10/10

Exceptional

10 Feb 2026

Abisai

Good

10/10

Exceptional

09 Feb 2026

Rigoberto

Very good service

6/10

Pleasant

08 Feb 2026

Robert Anthony

Ok

10/10

Exceptional

07 Feb 2026

DeCora

Great job

4/10

Poor

30 Jan 2026

Kaleigh

Room keys continuously had to be replaced because they wouldn’t work, elevators barely worked

10/10

Exceptional

30 Jan 2026

Luis Alberto

Good

2/10

Poor

28 Jan 2026

Eliahu

Almost nothing that they advertise is true. The hotel in renovation, dirty and full of dust. The safe not working, the shuttle drive to few hotels and it take more than 3o minutes instead of 10 minutes. Waiting time to the shuttle is more than one hour.

Partner

8/10

Excellent

27 Jan 2026

David

Stuck in Airport after our incoming flight delayed 4 hours. Booked through Hotels.com and got a super rate for one night. Huge help in the hotel has a shuttle service! Nice Rooms

Partner