Name: The IAH Houston Hotel
Address: Ronan Park Pl, 300, Houston, 77060, US

2/10

Poor

13 Jun 2026

Stephanie

Outdated rooms, no clear communication wih guests regarding amenities like shuttle bus.

Friends

6/10

Pleasant

08 Jun 2026

Mariana

The first room that they gave us the shower wasn’t working and the second room didn’t have a phone. They said they went through renovations but I don’t see it at all. The paint is blotchy and the curtains have holes on them.

Breakfast was plain not what you would expect from a hotel. There was only hard boiled eggs, biscuit with sausage and egg, cereal, and toast.

Family

8/10

Excellent

06 Jun 2026

Iris

The hotel used to be Hyatt. It's a little hard to find since it's a little hidden but it was worthwhile staying there. Price was very reasonable. Room is spacious. It had two full size beds and a sofa sleeper. It was decorated nicely. Plenty of security cameras throughout the building so we felt safe. Not sure what happened with WiFi; it was not offered or not available. The air conditioner kept the room cold but our AC unit made a little noise like the \"artificial rain\" instrument. Beds were a little soft but the linens were clean. Water pressure was really good on second floor, a little too strong. Breakfast was simple. Eggs, sausage, cereals, oatmeal, apples, mixed fruit, biscuits or waffles. Pets are not allowed. Expedia listing is wrong saying they are allowed. Had to make other arrangements back home for our dog. We enjoyed the time we spent there since it wasn't crazy busy. It was nice and quiet. I would stay here again if I was in the area.

Family_with_children

6/10

Pleasant

06 Jun 2026

VEVERLY

The room was clean. The bathroom was small. The refrigerator worked well. No microwave in the rooms. We inquired about no microwave in the room. We were told they only have about five on the property and they can be requested. We requested a microwave, but after the third day of us inquiring, we concluded they were not going to bring one. I must admit it was my fault because I am just accustomed to there being a microwave in my hotel room. Their website does not that a microwave is in the rooms. Also, their website list Wi-Fi in the common areas. I'm not accustomed to not having Wi-Fi in the room. I went to the common areas like the lobby and the breakfast area. No Wi-Fi. I inquired with the front desk clerk and was told that there is no Wi-Fi in the building. He said that management was in the process of changing internet providers so be prepared to use the data from your mobile phone service provider. I would give the breakfast a three out of five. Onsite staff is good.
Using GPS to get to the property parking lot will take you to a dead end street that has been blocked off. Use the FedEx Store address of 315 N Sam Houston Pkwy E, Houston, TX 77060. Slow down and turn right at the very next right turn. At night, you can read Hyatt Place under the sign covering for The IAH Houston Hotel. The hotel is behind the FedEx Store. Continue driving through the gate. It's normal for there to be very few vehicles in the parking lot.

2/10

Poor

28 May 2026

Maria

Looks like an abandoned hotel from the outside
Rusty bathrooms fixtures , extremely dusty

8/10

Excellent

28 May 2026

Diana

Clean rooms, great service.

Self

8/10

Excellent

26 May 2026

ArKeesha

I was shocked at how nice the setup was for the rooms & for the price. I enjoyed my stay. The breakfast was good especially the fruit. The only thing is I wish there was a microwave in the room & ice machines on each level. I had to keep going down to the 1st level

8/10

Excellent

25 May 2026

Cintia

the rooms were clean overall. there was a few disappointments. room 214 on the second floor, the mattress was overused. where the body lays, you slept in what felt like a hole and the metal bottom frame made lots of screeching noise when getting comfortable in bed. the air conditioner was rowdy and loud. the shower did not have a door or curtain. just a glass that covered just enough where the water stream splashed on the shower floor. no hair dryer in room. also expedia says “pet friendly,” but it is in fact not. they have a sign at the front desk that reads “no pets allowed.”

Partner

8/10

Excellent

23 May 2026

Dennis R

Appearance makes all the difference..

Friends_and_family Family

8/10

Excellent

23 May 2026

B.

Great front desk representative Stephanie. She was incredibly accommodating and helpful. Easy check in. I am a business traveler and it works for our quick business trips.

Self

6/10

Pleasant

20 May 2026

Sam

No microwaves in the rooms. Fitness room is average at best. A lot of the weights are missing. Pool had not been cleaned in a while and had a cockroach floating in it. Cleaning staff were attentive but they don’t throughly clean the rooms. Dog hair on the couch and under it. Definately a dated hotel. Nothing within walking distance. Everything has to be driven to. Not the greatest area. Just an alright place to stay

Partner

4/10

Poor

19 May 2026

Trung

Only parking is good

Family

8/10

Excellent

18 May 2026

Debra Denise

No microwave

Family

4/10

Poor

13 May 2026

Kim Lasean

Room
Service never came no wash cloths or towels on property

Family_with_children

10/10

Exceptional

12 May 2026

VICTORIO

Very good for price

Partner

2/10

Poor

12 May 2026

Mckinley

Horrible

Partner

10/10

Exceptional

11 May 2026

Akira

Clean room very nice breakfast was fresh and different selection everyday easy parking nice area to be in wasn’t far from much

Friends

6/10

Pleasant

10 May 2026

Ricky

The free breakfast assortment was nice and convenient.

Self

10/10

Exceptional

06 May 2026

Curtis

Had a great stay overall! We have stayed at this location several times and thought management continues to change, the quality has remained the same!

Partner

10/10

Exceptional

03 May 2026

Thomas

Staff was nice and accommodating. Room was clean. Parking was available and not an issue. Breakfast was not what was expe

Self

6/10

Pleasant

28 Apr 2026

Armondo

I know hotel is being updated but breakfast could’ve been better was only cereal eggs sausage biscuits. Rooms were really dark. Shower rods and fixtures were very very rusty.

Family_with_children

10/10

Exceptional

27 Apr 2026

Teria

There wasn't anything extraordinary about the hotel. However, I did appreciate the cleanliness of the hotel and the friendly staff. It's always nice to have decent (free) breakfast as well. Overall, I would stay here again.

Self

10/10

Exceptional

26 Apr 2026

Akintunde

It was worth the money

2/10

Poor

21 Apr 2026

Iashia

terrible place.. broken toilet broken toilet tissue holder terrible costumer service. Would not recommend

Friends

4/10

Poor

20 Apr 2026

Violet

The hotel was very clean. However, when I booked there was a shuttle to take you from the airport to the hotel. The shuttle is now not in service. I asked the hotel to pay for some of my uber cost since this was the reason I booked this hotel for the free shuttle. They said no.

Self

10/10

Exceptional

16 Apr 2026

Fatima

Quiet & clean

4/10

Poor

16 Apr 2026

Arturo

I don't normally do poor ratings but...I could have overlooked the cash only policy for purchases at the lobby or even the torn furniture and day old breakfasts. You absolutely lost me with no hot water for the shower. I see why this place lost the Hyatt name

Self

8/10

Excellent

16 Apr 2026

Carlos

The room was clean and staff was great. The signage out front needs to be replaced. It is clearly a temporary sign. As it is not illuminated, it is difficult to find the driveway at night. The shower was not renovated well. The metal shelf with the towels is very rusty and rust stains run down the wall. The entrance to the stall is not sealed well.

Self

6/10

Pleasant

15 Apr 2026

Ernest

The hotel initially advertised shuttle service, which was later discontinued during my stay. There was no ice available, but there was a bucket, and the breakfast was just average. Communication with the staff was difficult due to limited English proficiency. I will never stay at the hotel again.

Partner

10/10

Exceptional

15 Apr 2026

Oleg

Amazing staff

2/10

Poor

14 Apr 2026

Niravkumar Girishkumar

When i booked this hotel you guys said these hotel was Hyatt hotel, no were i saw Hyatt name at the hotel. Breakfast was terrible. Only fruit was very very green apple. No toaster available in the breakfast area. The room AC was too smelly. The bed was terrible making all kind of noise and springs were so jumpy. The flooring was so sticky. I will never recommend this hotel to anybody. Most of the time you don't find anyone on the reception. There was severe Gas smell coming near my room and near lobby area. Maybe there was some gas leakage somewhere but nobody cared. Only good about this hotel was Parking availability (may be because nobody stays here).

Family

2/10

Poor

14 Apr 2026

Tarrell

This was not an acceptable stay. Both rooms we stayed in had blood on the sheets, which is completely unacceptable. On top of that, there was no hot water at night. The only positive was the location, but that doesn’t make up for the issues.

Partner

2/10

Poor

13 Apr 2026

Sherrill

I reserved the Hyatt hotel, and somehow Hyatt didnt owj the property by the time my reservation happened. I was not notified, and the hotel was subpar at best. I checked out after one night because there was no hot water, the phones didnt work (buttons were literally missing), there was mold in the shower. I feel like I got completely bait and switched by being told it was a Hyatt and not told when it was under a conpletely different companys management.

10/10

Exceptional

13 Apr 2026

Devon

Great

6/10

Pleasant

13 Apr 2026

Kory Harvey

When we booked the hotel in February it was the Hyatt place Houston north, and by the time of our stay it was called the IAH hotel and we were never notified about the change. Room was clean, the mini fridge kept making weird noises all day and night, some staff were amazing others seem disinterested and underprepared. Breakfast was decent no toaster oven for bagels was a disappointment. When we booked this hotel they offered a shuttle to and from the airport however we weren’t allowed to get one cause they didn’t offer it anymore which was weird and honestly frustrating, because Friday when we checked in they said we could get a shuttle on Sunday then by Saturday another staff told us that they didn’t offer it anymore. All in all I’d give it a 3 out 5 and that’s me being generous great place to stay if you’re not looking to spend $300 a night but I wouldn’t recommend over others in similar price range

Partner

4/10

Poor

12 Apr 2026

Bounhome

Breakfast is ok, parking is good, but room conditioning bathroom door can’t close, Shower faucet not work water only came to shower 50% need repair.

Friends

10/10

Exceptional

12 Apr 2026

Sandra

Convenient parking, clean rooms, and friendly staff with excellent customer service.

2/10

Poor

12 Apr 2026

David

The room was small with black mold. There was no hot water in the room, toilet overflow and would not flush. The mini fridge did not work. The bed was broken it made both of us roll into the middle. The breakfast was like eating rubber. We left for a better hotel less than 12 hours. We want our money refunded for this horrendous experience. We will never use your services again.

Partner

4/10

Poor

12 Apr 2026

Ashley

Limited breakfast, no toaster available, front desk don’t pick up phone when called multiple times. Came in and front desk was on personal phone and ignoring calls to hotel phone.
Driver to and from airport was great though.

8/10

Excellent

12 Apr 2026

Humayun

We stayed almost whole week but no house keeping i wonder why........

2/10

Poor

11 Apr 2026

Jitendrakumar

It was really bad experience overall.

Family_with_children

10/10

Exceptional

10 Apr 2026

Cindi Michelle

I would definitely stay here again. The hotel was very nice and the staff was stellar. I checked in after midnight and Tempress was upbeat and treated me like I was important and she was glad to see me. Even more impressive, when I checked out at 6:30am Tempress was still there; upbeat, happy to help, and treating each guest interaction with equal importance.

Self

8/10

Excellent

09 Apr 2026

Luis

Breakfast was awesome

Family_with_children

2/10

Poor

08 Apr 2026

Jacqueline

Staff was arguing wjile i was trying to check in

Family

2/10

Poor

07 Apr 2026

Jorge

No limpian a diario . No tienden camas . Huele raro todo el tiempo y la comida es terrible

Family_with_children

6/10

Pleasant

07 Apr 2026

Deyka

It’s in an alleyway, middle of nowhere. Not a good area

Family_with_children

2/10

Poor

06 Apr 2026

Zeniya Miree

Room wasn’t cleaned but ice bucket was removed while we were out. Breakfast was the same every day and the bread was hard every day. The gym had no equipment really.

Family_with_children

2/10

Poor

06 Apr 2026

John

TERRIBLE!!!!! Staff sit on phone at front desk!!! Called 7 times for over 90 minutes for shuttle. No one picked up. Missed our event!!! Broken pool chairs. NO TOWELS … towel shortage which they made the customers issue ??? THEN - We had a medical emergeny , 911 to hospital and life or death surgery. Manager would not even give us 1 EXTRA MINUTE PAST CHECKOUT. So non-compassionate !!!! I always give pretty good reviews and always remain patient and understanding. However NOT THIS TIME. TERRIBLE. TERRIBLE. TERRIBLE!!!!! This should not be our ONLY HOUSTON EXPERIENCE!!!!!

Family

6/10

Pleasant

06 Apr 2026

Margo

Internet was good

Self

2/10

Poor

06 Apr 2026

Tonida V

First of all the horrible smell hit you when you walked in. Ine person at the desk. Pleasant enough. I know u requested a king single bed however the room she sent me to was a double bed for my boyfriend and i. The old musty smell was worst there. Went back down to the desk andcwas given a room not even cleaned. Pictures to follow. Back to the desk ro sit and wait while the clerk left to find us a room. Another person behind the desk proceeded to argue with someone on the phone louded about how it was a mess there and the system wasnt working to see clean rooms vs dirty ones. And with that I left to find another hotel. SMH

Partner